MSC Eastern Caribbean Cruise Reviews

The ship is new and beautiful. Cabins are lovely and stewards attentive. The customer service is nonexistent . Actually worse than if none at all. If you go to the service desk their answer is NO before you can finish asking your question. For example , since I am Diamond level I receive a free bottle of champaign each week I don't drink alcohol so asked if they could exchange it for a single can ...

We chose to take this cruise ship because of the pricing and newness of the ship. However, as the saying goes "you get what you pay for." It was a struggle from the beginning because their website is horrible and not user friendly. I had to call the reservation number for almost everything. We were told to be at the cruise terminal by 10:30 am for our check-in process. We arrived at the ...

Worst cruise ever and Ihave done over 16, first and last time using MSC God help anyone on their cruise if theres an emergency as none of the crew seem capable of knowing anything in general let alone an emergency and that goes for the higher up staff as well. Lower staff over worked and do long hours higher staff just dont care about anyone From bad food, not enough entertainment, slow ...

Chosen due to price. Never again. Ship is set up strangely. Food was ok, not thrilled with selections. Smoking allowed where it shouldn’t be. Service with the exception of a very few was terrible and there were so many times we had to wait for drinks with nearly minimum staff on hand. Staff not friendly as Royal Caribbean. First day bars were out of supplies and towards the end again out of ...

MSC needs to learn from RCC and Celebrity. My first MSC and never again. Ship gorgeous and that's it..full stop. Embarkation was chaotic. Thousands sitting at the Pier waiting to be called by groups starting at 12pm. not good for Covid. Long lines just to board. Food at Main Dining room was way too unappealing and not good taste either. We struggle to find an item to pick every single ...

This was our second time with MSC on Yacht Club. We were very impressed last year when we tried Yacht Club for the first time but was disappointed this time. It started from embarking - totally chaos. Everyone was lined up in the same line - no priority as Yacht Club guess who pay 5-10 times the price as regular guests – which we are happy to do if we get the service and benefits which should ...

We chose this cruise because it was a brand new ship and we had sailed with MSC on three other cruises in the past (in the Caribbean and Mediterranean) and they were always super fun. The cabin was really nice, the itinerary was good and the places we visited we really liked. Also, several of the staff members had the drive and energy to offer really good service (like our housekeeping- which ...

Pros: Brand new ship, balcony state room was spotless , Staff at Main dinning restaurant Aegean was Extraordinary ,thank you Christine Joy for my pine apple juice and cappuccinos every night! The bad: food is not good ,unless you are happy having pizza every day then this is for you. 7 night cruise and only 6 night show Singers were extremely bad, horrible,dancers were amazing, expect ...

I am a long time MSC Cruiser - always with the Divina - which I LOVE! So when the opportunity to sail on the new Seascape and be part of it's 2nd sailing I jumped on the opportunity. Unfortunately, MSC fell short of my expectation: 1. There is a telephone in the cabin = good. The icons to the right of the handle are unreadable and b/c the telephone is mounted on the wall, it could not be ...

Our stateroom was good and cleaned twice a day. Embarkation and disembarkation was chaotic and didn’t maintain scheduled times; some people were also complaining about missing their flight because disembarkation didn’t start until 7:45am when stated on the itinerary 7am. The workers worked very hard and were always very polite, but some gave incorrect information. The problem with the ship was ...