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146 MSC Cruises for the Disabled Cruise Reviews

Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the ... Read More
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the sun, the temp was 33c the day we travelled. Then unceremoniously put onto a tender to embark. The ship looked really great. We have sailed with MSC 7 times before and have never been disappointed Yes I have sailed before: RCI, Cunard, NCL etc...So I can say that I am more excited by the design and styling of the MSC fleet. Than any other cruise line we have sailed. Every direction you look, you will see vibrant colour and sweeping curves with very intelligently use of coloured lighting to enhance your visual pleasures. The staircases are bejewelled with glass crystals to all the treads. The design of the performance stages in the concierge areas, are servicing the evening with live soothing music from a pianist or a full band. We arrived in our room (invalid) and as expected it was sumptuous, I was well pleased. It had a well fitted bathroom to service my needs. The food as always is superb with loads of variety of all different cultures. I did not use any speciality restaurants, but we did frequent the main dining room for breakfast, lunch and dinner, we did do 'tiffin' in mid afternoon for coffee and cake in the buffet! We were never disappointed by the super service we received, we had coffee delivered every morning to the room 0715hrs, they also gave us a warm croissant with it. We never go on the excursions as we have to travel differently so we generally go independently. All the ports in the med are super to visit, there is always something for everyone! Barcelona, Rome, Genoa Cannes....does it come any better? Read Less
Sail Date September 2019
BACKGROUND: seven day cruise out of Southampton, to Zeebrugge, Rotterdam, Hamburg and LeHavre. Mother, 88yrs, and daughter 50’s, active and love to participate in activities like trivia. Mom uses a scooter on cruises due to severe ... Read More
BACKGROUND: seven day cruise out of Southampton, to Zeebrugge, Rotterdam, Hamburg and LeHavre. Mother, 88yrs, and daughter 50’s, active and love to participate in activities like trivia. Mom uses a scooter on cruises due to severe arthritis which makes walking long distances challenging. SHIP: I liked the ship. It isn’t particularly easy to navigate as there are multiple bars and rooms but that’s why there is a readily available map and guide. It was very easy to find a hideaway to escape the crowds. The Swarovski Crystal staircase is beautiful. DINING: I found the dining room horrible for me, my mom loved it. I don’t eat meat and the options were abhorrent. Everything was cold and tasteless. The buffet in both our opinions was disgusting although my mother didn’t have to navigate the bun fights as I usually chose for her knowing very well her likes and dislikes. It was truly chaotic. The buffet did not have a natural flow and was always an incredibly unpleasant dining experience. The food was very cold. The only way to get a hot cup of tea for my mom was to go to the barista and get boiling water from the bar. The urns of “hot water” were either cold or empty. I have read that people eat food colder in Europe...ummm not in my experience. This food was inedible except for the wonderful fruit available at breakfast. We tried one specialty restaurant (Butcher’s Cut) as it was gratis having been granted a “Black Card” in MSC’s reciprocity offer as I am Elite Plus with Celebrity and Diamond Plus with RCI. (The other specialty restaurant was was Asian fusion that I could have enjoyed but definitely not mom’s thing). Mom’s veal chops were like hockey pucks and my salmon was again cold and over cooked. It would have been an incredibly expensive meal (+++€120) and I would have had a hard time not seriously challenging paying for a meal as it was THAT bad. One good caveat was that I lost weight...a fairly big feat on a cruise. CABIN: We were in our first accessible cabin. I am a firm believer that accessible cabins should be for wheelchair dependent people, not for someone like us that can manage, albeit sometimes challenging, to be able to fit a scooter inside a cabin. As we only booked two months before the cruise it was actually the only balcony available. I must admit the space was wonderful...the cabin steward...not so much. I actually wrote to no avail IN THE DUST on the table “please clean me.” Mom used the little milk cups for one cup of tea on the first day and despite daily requests, it was never restocked nor was the tissues or tea bags. One morning he told me that “he was too busy to clean our room.” I just chuckled to myself and took fresh towels off his cart. ENTERTAINMENT AND ACTIVITIES: The shows were OK, some better than others. What I did find rather amusing was that two of the shows were VERY similar just different music and costumes. The cirque-like performer with a big ring did the same routine. The aerialist..same..different colour silk. Trio of acrobats...exactly the same tumbling etc. It was a really weird dejavu. There are multiple performers in the many bars around the ship that was wonderful. The multicultural influences were also fabulous. As for activities, the staff didn’t show up for one of the trivias...no response when I queried this with guest services. When they did show up it was OK though. The staff were very nice and personable. What was annoying was that as people can embark and disembark at all the ports, Hamburg was considered a big turnaround day and there were no activities at all until 3pm and that was “hair analysis” in the spa. No trivia/nothing. Furthermore, Hamburg was on a Sunday and there is notoriously nothing open except for the Zoo and a “Miniature” Park. PORTS: As my mom wasn’t feeling well at times, we only got off the ship in LeHavre. We used the ship’s shuttle into town for ~ €8 each. We walked around a bit and went to the Mall. I felt that Brugge would be too difficult for her in her scooter with all the cobblestones. It is one of my favourite ports though. BOTTOM LINE... would I go on MSC again? I highly doubt it though never say never. I now know what to expect from MSC which was one of the goals of this trip. Despite all the banter about how the service, activities and food on CELEBRITY and RCI have dropped a bit it’s still FAR superior than MSC...IN MY OPINION. Read Less
Sail Date September 2019
Because of the hurricane Dorian our 7 day cruise was delayed leaving from the Port of Miami. This resulted in us missing the first 2 days of our cruise. Other than that everything went perfectly. Boarding went very well. We had ... Read More
Because of the hurricane Dorian our 7 day cruise was delayed leaving from the Port of Miami. This resulted in us missing the first 2 days of our cruise. Other than that everything went perfectly. Boarding went very well. We had requested 2 wheelchairs to board and after 10 minutes the chair pushers arrived and very carefully pushed up the jet away to the ship. This was the first time we were in a fully air conditioned jet away. It made it very comfortable. We were taken directly to the buffet and seated at a reserved table for handicapped passengers. As soon as we got in line a crew member immediately came over and asked if they could help hold the plates. We thought that was very caring and thoughtful. After eating we went to our cabin and checked with the front desk to see if any handicapped cabins had opened up since when we booked none were available. We were told they had to check with the guest services manager, Chanel, and call us back. Since we had an outside cabin moving us to an inside handicapped cabin was a downgrade. After seeing the other cabin we immediately agreed to switched since it gave us so much more room for our walkers and no steps into the shower. We noticed there was no note in our cabin with instructions for the Meet and Mingle Party so we called the front desk and they were able to tell us the information. They said the letter would come later. We went to the life boat drill and were relieved that we did not have to stand for an extended time. Since we were. Black Card Members we were able to dine in the Surf and Turf Restaurant one time at no charge. The service was excellent as well as the food. Food in the main dining room was okay and the service was excellent. Our cabin had a small TV with remote that had a built in sleep timer. The air conditioner was very strong so we asked for more blankets. The cabin stewards were always dressed in very elegant uniforms. They did an excellent job in keeping the rooms neat and clean. We were able to get room service every morning and had breakfast in bed at no charge. The pool was wonderful, it was salt water. They had a fully automated chair lift to help handicapped persons in and out of the pool. The pool temperature was just right. Nearby the pool was a Gelato Bar which was free and delicious. There also was a pizza bar which had several different kinds of pizza. There also was a hot dog, sausage and burger bar near the pool. Every day they had at least 3 Trivia games which we enjoy. We love to play so we can expand our knowledge and also for the competition. Maverick was our favorite Trivia caller. Their game of Quest was a lot of fun. Their shows were excellent. The movie theater was very spacious and comfortable with a nice sound system. We loved all the Ports of Call. We were fortunate to be invited to have dinner with the Captain and the Hotel Director Robert. The Captain had a great sense of humor. He also was very informative. The food was excellent and the service was elegant. When it came time to debark we had to get up early and were wheeled off the ship quickly. Special recognition to Chanel from Guest Services, Maverick from Cruise Directors staff and Joice , translator, who was an all around angel. Thank you for making our cruise really special. Read Less
Sail Date September 2019
I chose MSC Armonia in the middle of August because I had a discount left over from MSC Seaside last November that expired at the end of August. Since we had already been on the Seaside and the Divina, that only left the Armonia in the ... Read More
I chose MSC Armonia in the middle of August because I had a discount left over from MSC Seaside last November that expired at the end of August. Since we had already been on the Seaside and the Divina, that only left the Armonia in the Caribbean. Being a smaller and older ship with not as many amenities, I was pleasantly surprise as to the condition of the ship and the quality of the food and nightly entertainment in the theater. The crew was very friendly and helpful. Our cabin steward was the most helpful to us. Navigating the ship was easy and there weren't as many passengers to collide with. The most problem we had on the ship was the buffet. Very busy lines and we often had a problem finding a table. Getting off and on the ship in ports of call was an easy process. We didn't book shore excursions on the ship as they seemed too expensive as there were 4 of us traveling together. We found trips at the pier after we got off the ship, which were less expensive. MSC Armonia is a ship I would consider again. We had perfect weather which made for a pleasant cruise experience. Read Less
Sail Date August 2019
We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship. The departure city, Venice is breath taking and it is worth spending time having a look around or ... Read More
We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship. The departure city, Venice is breath taking and it is worth spending time having a look around or booking an extra night before or after, but be careful where you stay as lugging suitcases around Venice over bridges is not easy. The Ship, looked nice until you got closer, there was lots and lost of maintenance going on, frayed and lifting carpets on stairs and busy places, broken chairs, beds etc, dirty windows you could not see out of. The cabin was spacious enough (balcony), we spent a considerable time in here as the ship was full to bursting so space was not something you had in comparision to other cruise lines. Food, there was plenty if you had no allergies, my husband enjoyed the savoury the sweet all looked different but tasted the same something sweet! Ports; there were some we were so excited about, but sadly one we failed to arrive due to the weather, however we were informed by staff this happens regularly for Mykonos, so be warned re MSC cruise lines and this port. Athens was lovely and well worth a visit but it is so so hot, need to go out first thing and be under shade in the cool by midday. Activities; they were all done on the deck in the hot sun, so for those whom needed a little shade they could not take part. The shows were good and had different kinds each night, some were really clever especially having the entertainers who were more acrobatic so it made it more visual. Staff, we had a couple of nice ones, however there were some very rude and unkind and unhelpful which impacted a lot on the cruise. Reports of issues took forever (a whole week) to finally get resolved which is far too long. They are not Deaf Friendly or accessible with no transcripts for a Deaf customer, no subtitles on the TV even though they have the subtitles on the remotes and up to date smart televisions. It does seem unfair that a Deaf customer pays the same as everyone else but they do not think about basics that could make it accessible. Having said that they did have areas for disabled people, but again passengers did not care and used them, even when disabled people came along and wanted to access the area the other passengers refused to move who were NOT disabled, staff asked and senior staff, but they point blank refused, disgusting that the staff cannot force them to move as disabled people have enough to deal with, but to not have seating or places that are set out for a person with a disability is plain wrong. This was the same for the lifts, you had to force yourself in to get on a lift if in a wheelchair or with a mobility aid. The one thing we need to warn you about; EVERYTHING costs more, even a class of tap water from a bar is 75 cents!!!! Extra service charges at every turning, we sadly had a deal where gratuities were included, we so wished they had not been part of the package as the cruise line did NOT DESERVE it! We spent a lot of money on the cruise itself and then far far too much (even with watching what we spent on the cruise) on the cruise, it meant it was not 'a good deal' and the ship was not to the standard of P&O, Holland America or Princess cruises; the staff need a transplant in customer services and being sincere and polite. The passengers on the ship, well a high proportion were rude, pushing in, shouting and screaming, smoking in areas that were clearly labelled non smoking, it resulted in us preferring to be in our cabin, luckily we had a balcony, to be comfortable and not having to endure the horrid people and their rudeness and arrogance. Be warned MSC are out to bleed you dry of every penny you have, have a good level of spending money if you dare to try MSC. Be prepared to shout and scream to get things sorted and to be rude and abrupt too! Not a pleasant cruise in fact we feel we have wasted a years savings and have returned with bills and charges, annoyed and upset. We will NEVER use MSC again. Read Less
Sail Date August 2019
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled ... Read More
Theis ship is horrible, the service is so bad there is no excuse for it. It takes ages for a waiter to come to you for drinks in the main buffet even tho you have a bell for colling them, one time the waiter came to the table canceled the call and just walked away without takeing our order, when we asked him why he did that he came with such a dumb excuse, and thats is all the staff have for you is excuses. When you want to go to shore there are harbors with only steps as gang walks so disabled people cant disimbark, on the ports that disabled people can disimbark you will go thru hell when you imbark, first of all they will make sure that you know that they doing the disable people a big favor if they let 1 person to acompany the disable thru security, we had 1 person with an oxigen mask on her and security made her stand in line for 10 mins for security, they made me choose betwin my disabled father and my child ( who didnt speak english) so i had no choice but to wait for my child, so my father had to wait for me and my child and they put him near a trashcan so god forbid he will interfere the other guests, when we whent to complain about it, the costomer service made me feel like I was the one to blame, he didnt wrote my complain right and ofcourse the complaint was nulled with the excuse that you cant expect them to let 3 people cut the securety line (and I remind you 1 person is disabled and one is a child) and leting the other guest wait. The dishes in the buffet was dirty we got glasses with lipstick marks on them, plates with pasta still on it. On other ships at the evenibg of your first imbarkation the person in charge of cleaning your room comes and introduce him/her self to you and tells you that every thing you needs room wise to come to him/her, on this ship we saw him only on the last night of the cruise. The one bright light on the ship is the food, it was tasty and good and you had a large choice of dishes to choose from in the buffet, and every day was diffrent dishes, too bad you couldn't had plates to put those delicious dishes. We took an excurtion in kiel and asked the woman who booked us the excurtion if it takes us to see the city itself including the city center because they had 1 tour only for the harbor and the tour we took, at the end both of the excurtions was only for the harbor and we didnt saw the city at all. Pass these ship there are other ship lines that are much better with the same prices as this one. Read Less
Sail Date July 2019
Everything was excellent. The crew was very kind and helpful. The ship was very clean. The prices were normal. The only bad was that there was not free Wi-Fi. It was very expensive, if you were interested in it. There were gorgeous ... Read More
Everything was excellent. The crew was very kind and helpful. The ship was very clean. The prices were normal. The only bad was that there was not free Wi-Fi. It was very expensive, if you were interested in it. There were gorgeous performances every night. The animation team was fantastic. There were five swimming pools, restaurants, bars, events every time each day, markets, shops, coffee shops. It is like a village. Everybody is friendly. Although there are a lot of people you feel comfortable. The food is delicious and there is plenty of it all the day. Gyms, TV, activities for the kids, bowling, basketball court, soccer, cinema,spa etc. The cabins are lovely. If you are a disabled person you can have all you need in order to feel OK. It was a nice experience and definitely I will travel again with them. Don't hesitate to choose this company to have an unforgettable cruise. Read Less
Sail Date July 2019
I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of ... Read More
I choose MSC without going through the reviews and that was a big mistake. The only high standard other than the ship is the amazing staff which I believe that they are the most valuable asset. And if they they don’t take care of them they will loose them all. The food is not to the standard as in other cruises I’ve been to. The same food offered in the buffet as for n the dinner seating dining. Other cruises offer water, lemonade or ice tea without any charge during the dining seating. All other drinks are charged. But with MSC you have to buy your drinks. The food in general is not very tasty. From the 11 nights. Only few nights the dinner was tasty. The pasta and risotto was under cooked. The seafood, scallops risotto with one small piece which might be a starter but not main dish. They offered butter chicken which was tasty also. The ice cream and desserts was tasty. Which you can only get for free in the dining seating. In other places you should buy them. No soft ice cream machine. One small snack bar which offers complementary cakes and sandwiches. The buffet area is the only place you can get snacks from till 2am. In the buffet during lunch and dinner only water, tea and coffee is available without charge. The pizza is very nice. All the food offered is labelled. They offered roast turkey which was tasty. But most of the food offered needs to be improved in standard and quality. Salads and dressing was nice too. The daily show was boring. One or two nights were ok. The last show was a disaster and it was what was best as they say from what was presented during the previous nights. The animation team were very good and exciting. Again all the staff were so good. They worked so hard. Some did look tired but didn’t stop smiling to the guests. The excursion were over priced. I’d like to thank all the staff if it wasn’t for them it would have been a hell of a long journey. Definitely won’t cruise with MSC again. Read Less
Sail Date July 2019
We chose this cruise because of the itinerary - Apart from Venice & Kotor - all the other ports were a new experience for us. The other attraction was there were no sea days, so every day was an opportunity to explore a new place. ... Read More
We chose this cruise because of the itinerary - Apart from Venice & Kotor - all the other ports were a new experience for us. The other attraction was there were no sea days, so every day was an opportunity to explore a new place. The Ship was very nice (shame about some of the other passengers) but we found that the main dining room seemed very cramped in comparison to a number of the other ships we have been on. The accessible ocean view cabin was again quite spacious but not as large as similar grade cabins on other ships - because the door did not open automatically, it meant that I had to be there to open the door for my wife's wheelchair. The theatre was very nice, but having all the announcements made in seven languages became quite tedious. The shows were mainly of the dancing and acrobatic type rather than the 'west end' type of show that we have seen on other lines, but we still enjoyed them. The food was excellent but the service seemed to be quite slow - this was because one waiter had to serve the food, serve the wine and also clear the plates from the table so he was kept very busy, but he was very friendly and we had no problems with the way he served us. One 'niggle' was the fact that in most ports, MSC had provided shuttle buses from the port to the city but NONE!! of these were accessible to wheelchairs so in most cases we had to sort ourselves out. Even when a port provided its own internal transport (Corfu) this again was not wheelchair accessible. Our other 'niggle' was some of the other passengers who would push past you when waiting for the lifts. Read Less
Sail Date June 2019
We, as a family of five (three adults and two teens), decided to try a comparison cruise with MSC through the Caribbean, having had great past experiences with Holland America and Celebrity. As always, we went with a standard Veranda, but ... Read More
We, as a family of five (three adults and two teens), decided to try a comparison cruise with MSC through the Caribbean, having had great past experiences with Holland America and Celebrity. As always, we went with a standard Veranda, but enhanced it a bit with MSC’s “Aura Experience”. With one exception, I’ll explain later, it’s definitely worth every penny. Thanks to Aura’s priority embarkation we were aboard quickly—look for the PRIORITY sign off to the left as soon as you get inside the cruise port. We had intentionally arrived in early afternoon (for a 7pm sailing) and we’d barely gotten aboard (ducking the beverage card hawkers) when an announcement was made that our staterooms were ready. One of our family members required a wheelchair so I immediately made my way to the customer relations desk to arrange for one. I expected a long line, being departure day, and indeed it was fairly long, but I was in no hurry. It did surprise me that the desk wasn’t fully manned, I know this because I had to return the wheelchair on the final day and at that time the desk was full. Our steward did a wonderful job, replacing towels whether we’d left them on the floor or not, and other subtle touches. Sorry, for those who crave towel critters, there’s none of those here. Basic shampoo and soap were provided in the shower to wash the pool salt from one’s hair but, sorry, no conditioner. Stewards don’t have it nor do the stores… but then, we couldn’t find a store that sold any basic personal items like, say, hair conditioner or sun screen. But if you took the cruise to buy jewelry, you’re in luck. This was our first experience with a ship of this size and this many passengers, and there were some things that were somewhat frustrating. One has to believe that the ship’s architects must have considered traffic flow as one of their top priorities, and yet, all their effort goes for naught by the placement of two posts and a rope, or a locked glass pass-through. One such place is the large buffet where traffic is designed to flow around a large center island. All is well until a stretched horizontal ribbon sends the flow back on itself, and making those sitting a short distance beyond the no-man’s-land, to be detoured back through the whole circle. A smarter approach was sometimes used—simply stretching plastic across the offerings of a section that wasn’t ready. Another traffic oops was constantly taking place a few decks below our stateroom as we watched hapless passengers, like an ant colony, make their way along the deck to a locked glass door that wouldn’t allow them to go from aft to fore because, as near as we could figure, they’d be going past the windows of an exercise area. I could picture some poor architects pulling their hair out. But there was one traffic flow issue they did to themselves by the placement of the theater—nearer to mid-ship—forcing those who wanted to travel fore-to-aft to figure out the most efficient elevator rides up-and-over or down-and-under, over-stressing the elevators which are always unavoidable bottlenecks. The sole downside to the Aura experience (especially with a wheelchair) is that the staterooms are located forward, so we had a long trek to the main pool, buffets, dining room and everything else located aft. It probably wouldn’t have helped, but what I thought was a forward elevator when I booked our stateroom turned out to be a crew-only stairway—my bad. There was no far forward public elevator. Perhaps due to the size of the ship or the calm seas but throughout the entire cruise it barely felt like we were moving. If I hadn’t looked outside I’d not have known when we’d arrived or departed a port-of-call. The wristbands are not dead-on location-accurate but a definite step in the right direction. No need to take our cards when we went to the pool, the bar or wherever aboard ship—even unlocking our stateroom door. Very nice. Room food service was available but our wheelchair-bound person was disappointed in the selection. We assume that with so many to serve, unless we wanted to pay a pricey fee, the options were quite limited. Best was to inconvenience a family member to go to the buffet to make the self-delivery. If one leaves dirty dishes on the dresser the stewards will remove them—outside your room, they’re on their own but will eventually disappear in a day or two. The food options at the buffets were somewhat repetitive but, with minor exception, there were enough choices for our satisfaction. I found by the third day that the smaller buffet was the best-kept-secret way to do breakfast—especially on excursion days when the early crowds were heaviest. The smaller buffet had all the breakfast choices, but less crowed and therefore less competition for seating. By the last day people were catching on. I always find that chefs most always do an awesome job but, being chefs, they tend to make decadent desserts. I would prefer just a tasty slice of pie, a simple brownie, a dish of pudding or ice cream (there was none of the latter in either buffet). To their credit, attendants do try to serve the needs of those dining in wheelchairs, even running off to get food for them. The main dining room menu had multiple offerings for dinner. It’s a wonderful way to experience unfamiliar dishes. The service was friendly, fast and efficient. No complaints, here. There’s no way around it, the large pool is quite crowded on at-sea days. The main pool was 6.5 feet deep throughout but with it being a warm salt water pool it didn’t take much effort to stay afloat. And they did have a lifeguard keeping watch. I reminded myself that one does not walk on the wooden part of the deck near the pool in bare feet on a sunny day—ouch! But I did discover that I could grab a regular-size gelato on my beverage card at no charge. As usual, there were no lack of bars. If one was busy, it was never a long walk to another. Some cruise lines won’t allow ordering more than one drink at a time on a single card—not so with MSC. And, of course, if you replace anything drunk from the minibar there’s no fee. Excursions were excellent, most having various levels. Take the one that has the most entertainment value for your budget. Finally, de-embarkation was done quickly—using facial recognition at security greatly sped things along. Well, except for our 13-year-old whose picture looked nothing like it did in her 4.5 year old passport. Chuckles all around. Here, and throughout the trip we found the staff members we encountered were polite, respectful and willing to help. All said and done, after polling our family members, most would likely do MSC again, however some thought they’d opt for something smaller. Read Less
Sail Date May 2019
We booked the cruise because of the 2 days in Havana and we enjoyed the full cruise as well. We had sailed on the Poesia a couple of years ago and we liked the Armonia cruise more. The food was definitely better on the Armonia. The ... Read More
We booked the cruise because of the 2 days in Havana and we enjoyed the full cruise as well. We had sailed on the Poesia a couple of years ago and we liked the Armonia cruise more. The food was definitely better on the Armonia. The Hotel Director on the Armonia went above and beyond and most of the Senior Staff were very friendly and outgoing. Our cabin steward did a good job and we liked our cabin. A major problem I had was with the layout of the ship. I have a small mobility scooter and between different areas of the ship there are a lot of raised bars on the ground. Each time I drive over one it jolts my body and I ended up with a really painful back and really sore spasms. I had to take pain pills and muscle relaxants the whole time. I tried going on the outside deck to get from one end of the ship to the other but it was often blocked off for some reason. The doors are not automatic either and I often had to wait for someone to come along so I could go to the buffet or to get to an elevator. When I told the Hotel Director he was sympathetic and was aware of the problem. He did send me a nice souvenir to cheer me up. Can't beat the value of MSC. Read Less
Sail Date May 2019
We had been on MSC Seaview late last year, and while on board we took the opportunity to book this cruise and take the option of trying "Club Class". So we arrive at the port in Barcelona where we are immediately relieved of ... Read More
We had been on MSC Seaview late last year, and while on board we took the opportunity to book this cruise and take the option of trying "Club Class". So we arrive at the port in Barcelona where we are immediately relieved of our cases and escorted to the "Yacht Club" lounge area where our cruise ticket and passport were taken to process our booking. Meanwhile we are offered champagne and canapes which were very nice. Then we are escorted directly through check-in and security check, after which we were escorted directly to the ship and taken to deck 16 which is the entry deck of "Club Class". Then on into the Sky Lounge where we met Raj one of the concierges, he explained all the choices we had in relation to eating and excursions, he also helped us log on to the ships Wi-Fi system. He asked did we want any news papers,so we got the "Irish Independent" delivered to our room every morning. Madie our butler came and took us to our room, where our luggage had been delivered, we were given her phone number for use 24 hours a day. Restaurants we were taken to the "Yacht Club" restaurant where we had lunch served by happy cheerful staff. Unlike most ships restaurants this had many tables for two, and plenty room to move around. We booked dinner for 21:00 that evening. On arriving for dinner we were seated at a table near the window, then offered a drink,which we availed of. Presented with the menu containing quite an extensive choices, the waiter told us about the specials and gave us some suggestions. Given the level of service and extensive menu we decided we would dine in this restaurant for the cruise for breakfast, lunch and dinner. Wondering through this vast ship we say the wonderful crystal staircases throughout the ship. The shopping arcade area has the most wonderful lighting system constantly changing views. Plenty shopping opportunities and as always on cruises the constant special offers sales. Numerous bars and coffee shops, large casino for those that fancied a flutter. We were so impressed with the whole "Yacht Club" experience that we went to meet Claudia the "Book Your Next Cruise" Rep and selected another cruise next September, she printed out the details. As i did not take my wallet, she said she would be in the Sky Bar that evening and I would pay the deposit. So as promised Claudia arrived and we went over to see her, she then said she had looked at our booking and had got an even better offer which reduced the cost so we happily paid our deposit and retired to have another G & T Unfortunately all good things have to come to an end, we had our breakfast and then back to the room and a last tidy up. we were then directed by Raj to the bar and we would be called for disembarkation. Madie arrives and takes us down to deck 4 and the gangway and on to baggage reclaim where she gets our cases and takes out to the taxi rank and calls us a taxi and loads in the cases and we say our goodbyes. Read Less
Sail Date May 2019
This was our 5th cruise but our first MSC. We chose this cruise because it was a new ship and had many activities for our 2 boys (11&13). But did not know that there was an extra cost for zip lining, bowling or arcade room! We had the ... Read More
This was our 5th cruise but our first MSC. We chose this cruise because it was a new ship and had many activities for our 2 boys (11&13). But did not know that there was an extra cost for zip lining, bowling or arcade room! We had the Aurea pkg, which was a higher end pkg that they do not provide any longer so there was a lot of confusion on board. From the moment we stepped onto the ship we encountered small issues but were annoying. Staff was very pushy as we took our first steps on board in regards to specialty dining and drink pkgs! and continued through out the week. Ship was very understaffed, private functions constantly held at the sports bar and we could not enter. sports bar only had 4 draft beer out of a list of 17!!! Some staff were rude, if you spoke Spanish or were European you were treated and served quickly. Ship was very crowded, poor service at bars. My boys were turned away at captains dinner night because they were not in long pants(nice dress shorts and button up dress shirt) we later found out people were at dinner wearing shorts and jeans! My boys were last ones served at bar for ordering pop because they were kids, only served quickly when I was present. We were on 14th floor with balcony, nice room but very small bathroom especially shower. Entertainment was a mishmash of dancing, singing and acrobatics...no real theme. Michael Jackson night was better. We witnessed someone in a scooter be denied access off ship because too difficult to visit Island....so wrong! as well they have no priority disembarkation protocol for wheel chairs, people just pushed forward to get off. Thermal spa was fantastic. Embarkation & disembarkation was quick only because we had priority in both. MSC you are a beautiful ship but boy do you have a lot of learning to do!!! we have decided to take a break from cruising and once we return it will Be ROYAL CARRIBEAN. Read Less
Sail Date May 2019
Embarked in Warnemunde, embarkation was fine. Went to the rooms, was room 10241,aft balcony. Large balcony however the engines shook so much, I couldn’t sleep half of the 10 nights. Then, the food. Half of it was inedible, the other ... Read More
Embarked in Warnemunde, embarkation was fine. Went to the rooms, was room 10241,aft balcony. Large balcony however the engines shook so much, I couldn’t sleep half of the 10 nights. Then, the food. Half of it was inedible, the other half was disgusting. I ate salad and salad the whole cruise. There was lack of diversity in food. No prepared sandwich, no omelet station, the burgers were stale, all the food was so gross, I was popping tums and zantac the whole time. The staff, came out with a roast beef that they couldn’t even cut into with a chef knife. Everyone on the ship was complaining on how hard it was, and then i found the same meat cut up in the dining room. NO one speaks English, no one helps, the shows are laughable and the rooms are tiny. We booked a excursion for handicap and they showed up 1 hour late. One of the ports they didn't put a ramp for wheelchair and it was impossible for handicaps. I would never go on this cruise line again. I cruised on here 8 years ago on a Caribbean itinerary and it was great. I don’t know what happened but it took a turn to the worse. Heed the warnings in this review, this cruise is for EURO traveler, unless you are VERY adventurous traveler and don’t care about customer focus. I have been on over 50 cruises this one ranks number #50 on worse. No sympathy or compassion towards their customer Read Less
Sail Date May 2019
My wife and I have cruised with several lines but it has been Royal Caribbean for the last few years. However, we had a number of issues on our last trip with them so we decided it was time for a change. We were attracted to this cruise ... Read More
My wife and I have cruised with several lines but it has been Royal Caribbean for the last few years. However, we had a number of issues on our last trip with them so we decided it was time for a change. We were attracted to this cruise with MSC (who we hadn't used before) because of the interesting itinerary and they were offering a good deal on a Fantastica balcony. Also, MSC matched our RCL Diamond Plus status which meant that we had a Black Card which gives their highest level of loyalty benefits. First impressions were very good indeed. Embarkation at Southampton was quick and easy and the ship was, in our view, the most attractive that we'd been on. It is both elegant and glitzy and the Swarovski staircase in the central atrium is stunning although I daresay some will find it OTT. Throughout the cruise the ship was kept spotlessly clean, both externally and internally. In fact, on numerous occasions when sitting in a bar we had to move out of the way of the guy vacuuming the carpet. My wife is disabled and uses a mobility scooter so we were lucky enough to get a disabled access cabin on deck 10 (10145). It was very nicely decorated and furnished and was more spacious than the Junior Suites we normally have with RCL. The only slight drawback was that drawer and hanging space for clothes was rather limited. We managed but four people in the cabin (it has a sofa bed) would struggle. With the possible exception of Guest Relations and Excursion Desk staff, who were rather supercilious at times, the crew, bar staff, waiters etc were friendly and helpful. My wife spends a lot of time in the cabin because of her lack of mobility and our cabin attendant, Jovi, went out of his way to look after her. This all round helpfulness is perhaps surprising in view of what we learned from other passengers and crew members about the crew's pay and working conditions. My wife and I are smokers and one reason for moving away from RCL is that the latter are constantly making their smoking policy more and more restrictive and on most of their ships there is now nowhere indoors where smoking is permitted. This is just about acceptable when it's warm and sunny but cruises from Southampton often involve chilly, wet and windy weather for the first and last two or three days. On Preziosa there are several outside smoking areas and smoking is also allowed in the Casino and in a very pleasant little smoking room attached to it. We found this a big plus point but I do realise that others will regard it as a negative! Unfortunately, however, there were numerous drawbacks which detracted from our overall enjoyment. There is no facility for registering a credit or debit card for your on board account during the online checkin process as there is with RCL. When you board the ship you have to find a card terminal and laboriously enter the requested details. If, as my wife does, you use a debit card they immediately take a minimum of 250 Euro from it and if, like my wife, you don't spend that much during the cruise you have to queue at Guest Services on the last evening for a refund which they give you in cash (Euros). MSC have a 'hop on, hop off' policy so there were many passengers embarking or disembarking at every port of call as well as those just getting on and off for excursions etc. At several ports this contraflow of passengers resulted in congestion and queues because the gangways were only wide enough for people to go in one direction. It took me an hour to get back on the ship in Hamburg, for example. This cruise originated in Hamburg and we were told that there were 3000 Germans on board as against 800 from the UK. Germans do have an unfortunate reputation for rudeness and arrogance and I'm afraid that on this cruise many of them lived up to it. Queuing politely seems an alien concept and some would almost climb over my wife on her scooter to get into a lift first. There appears to be a rising tendency for cruise ships to dock in the outer reaches of ports and this happened in Brest, Malaga, Hamburg and Le Havre. In addition, Guernsey involved tendering whilst the itinerary included Amsterdam but it was changed to Rotterdam. As we booked before the change was announced we were given a free coach transfer to Amsterdam but because the ship was late in arriving in Rotterdam and it took an age to board the coach there were only two and a half hours' free time in Amsterdam instead of the four originally scheduled. Yet the ship didn't leave Rotterdam until the following morning so why the rush to get everyone back? Shuttle buses were provided in some ports but were charged for - up to 15 Euro pp which we and many others thought was unreasonable, not so much the level of the charge but the fact that they charged at all. Moreover, the buses provided were usually normal type coaches which meant my wife couldn't use them (hence she was unable to do the Amsterdam transfer) because she is unable to climb up the steps. Full disabled access buses were to be found in some ports but information on the ship regarding their availability ranged from sketchy to non-existent. Consequently, my wife was only able to leave the ship with her scooter in Lisbon, Cadiz and Vigo (the latter was, in fact, another change in the itinerary because we should have gone to La Coruna). Even then there was a problem because in Cadiz the steep angle of the gangway meant that she had great difficulty in manoeuvring her scooter on it. In fact, we heard that two passengers in wheelchairs had actually fallen out of them at the end of the gangway. We did mention these problems and were told that the steepness of the gangway was due to the state of the tide but we have been to Cadiz many times with RCL and had no trouble at all. Still on the subject of embarkation and disembarkation, when we arrived back at Southampton we found ourselves at a different terminal (Mayflower) from the one we had left from (City). We weren't told about this beforehand and most people didn't realise it until they came out of the Mayflower terminal building. This caused a problem for those who had arranged to be met by relatives or friends, had booked taxis or left their cars at the City terminal car parks, in other words the vast majority. Shuttle buses (free!) were provided back to City terminal and its car parks but the process, including loading luggage on to the shuttles, was time consuming and frustrating. In our case, because my wife couldn't get on the bus, I left her and our luggage at Mayflower, took the shuttle to City, picked up the car and drove back to Mayflower. In view of the above comments we think that MSC need to have a good look at their general organisation, particularly their procedures for embarkation/disembarkation at all ports and also for giving out information. We were aware that announcements over the PA system would be in 6 languages but English was always first so we could ignore the rest. Eventually, however, the constant babble really irritated us, particularly when it meant that you couldn't have a conversation because of it. The positive side was that there were less exhortations to buy or do something than on RCL ships and, thankfully, there was no dreaded Art Auction! We're not ones for shows so we didn't go to the theatre but others we spoke to that did said they were a mixed bag. There wasn't an awful lot in the daily programme and RCL are much better in that respect but we do appreciate the difficulties in catering for a multi-national complement of passengers. Live music in the bars and lounges was pleasant but not memorable. No British TV channels in the cabin except BBC World News. Dining. The Inca buffet is similar in layout and operation to the Windjammer on RCL ships but we felt that the Windjammer offers a bigger choice and better quality. Breakfast was fine (except for a perennial shortage of mushrooms and bananas) but the choice at lunch and dinner was such that there wasn't much we fancied. Having said that, the burgers and pizza were excellent. However, my wife finds it difficult to use the buffet when she's on her scooter because the dishes are too high for her to reach. In addition, the cards on the counter describing the dishes were too high and in print too small for her to read. Because of this she had breakfast in the cabin every day and we had most of our lunches and dinners in the MDR (Golden Lobster). We always have MyTime dining with RCL but that wasn't available to us on Preziosa so we had to choose between 6.00 pm and 8.30 pm sittings, neither of which really suited us because the first (which we chose) was too early and the second too late. And in the second week the early sitting was brought forward to 5.45 pm. The service was excellent but the food was essentially the same as in Inca and generally ranged from poor to mediocre with a quite good dish occasionally, but not often enough, making an appearance. It was frequently not hot enough, portions were small, meat was generally tough, there were hardly any vegetables and, despite the fancy Michelin type descriptions, it wasn't aimed at British tastes (yet MSC made a big thing about providing kettles and Yorkshire Tea in cabins for the benefit of the British). There was a choice of six main courses but the first two were always some sort of pasta and risotto, the third was fish and the last was a vegetarian option so really there wasn't a lot of choice or variety. And some of the combinations were strange. Leek and potato soup frequently appeared which should have been fine but they'd added shrimps to it which put many people off. And how about asparagus soup with tapioca pearls or steamed cod with raisins and onions? My wife got so fed up with it all that one evening we ordered a T-bone steak to share (24 Euro supplement) but it was so tough as to be inedible. In the past we have complained about the food on RCL ships but it's streets ahead of MSC. There should have been three speciality restaurants we could have gone to but Eataly wasn't open, we didn't fancy the one serving Japanese sushi and Butcher's Cut was closed for refurbishment. However, the latter did re-open on our last night so we went there. It was a complete contrast to the Golden Lobster and we had the best steak dinner we've had in a long time so they can do it if they try (and you're prepared to pay). However, even better was that one of the Black Card benefits is a meal in a speciality restaurant so it didn't cost us anything extra. So, to summarise the major pros and cons: Good: Beautiful, elegant and well appointed ship. Spotlessly clean. Lovely cabin. Good service from friendly staff. Nice little perks with the Black Card. Excellent dining in Butcher's Cut. Reasonable provision for smokers. Not so good: Unsatisfactory arrangements for getting off and on the ship during and at the end of the cruise, particularly for anyone disabled. General organisation, communication and dissemination of information poor. Annoying multi-lingual PA announcements. Indifferent shows, entertainment and activities. Mediocre food (except in Butcher's Cut). As for a comparison between MSC and RCL, we think that the Preziosa was nicer and better maintained than the RCL ships we've been on and it almost made them look rather shabby. MSC prices are cheaper, too. Food and on board activities are better on RCL and the way they run the cruise operation is very slick which makes MSC look amateurish. Would we go with MSC again? Probably not but I see that Indy's cruises out of Southampton next year have been cancelled so you never know........ Read Less
Sail Date April 2019
This was our fourth cruise with MSC and the second on the Preziosa. This is a beautiful ship and we were happy to be back on board. We enjoy the multi-national feel of the passenger list. My partner is disabled and confined to a ... Read More
This was our fourth cruise with MSC and the second on the Preziosa. This is a beautiful ship and we were happy to be back on board. We enjoy the multi-national feel of the passenger list. My partner is disabled and confined to a wheelchair and for the most part we were offered plenty of assistance by the always friendly and helpful staff. Embarcation in Southampton was quick and efficient and we were soon in our cabin. We had an accessible cabin on deck 9 with plenty of room to manoeuvre the wheelchair, a roll in shower and toilet with plenty of grab rails around the walls and a ramp to easily access the balcony. The decor was very pleasant and our cabin steward kept everything neat and clean. Also we were near the front of the ship and the nearby lifts seemed to be much more available than those around the busy atrium area. On the whole meals in the dining room were excellent with plenty of choice. Some people have complained that the portions were small which, admittedly, they were but the menu clearly stated that additional items such as vegetables were always available and we always ate enough. The waiters were wonderful and eager to please. Whenever we visited the buffet the choice was amazing although I can't comment on the temperature of the hot food as we tried to eat healthy and stick to the salad options. The one area where we felt let down was the excursion choice. For the most part we are happy to be independent and do our own exploring which is just as well because all the organised excursions required participants to be able to climb the coach steps and in Hamburg we were advised that even the shuttle buses were not accessible. Like it or not, cruises are popular with disabled and elderly passengers and it's frustrating in this day and age that people with mobility issues can not be catered for in this respect. Assistance was offered for final disembarkation but only one steward seemed to be helping when we arrived. We gave up waiting and found our own way off the ship. We tend to book our cruises well in advance to ensure we get an accessible cabin so tend to miss out on last minute offers. For the price, however, we believe MSC offers great value for money. Read Less
Sail Date April 2019
We chose the Seaside first based on cost. We've been to E. Caribbean many times, and Hubs is getting over medical problems, so we knew we would primarily stay on the ship. Embakation was a snap because he was using a walker, so ... Read More
We chose the Seaside first based on cost. We've been to E. Caribbean many times, and Hubs is getting over medical problems, so we knew we would primarily stay on the ship. Embakation was a snap because he was using a walker, so they offered him a wheelchair, which we gratefully accepted. We also had an accessible inside cabin, which was great. Lots and lots of room and large equipped bathroom. The ship was absolutely beautiful and never felt crowded, even with 5,000 passengers. What we especially liked were the many places to sit and gaze outside and listen to music or people-watch. We had the Fantastica experience which allowed us to choose our dining time, but for medical reasons we chose early dining. We had a very nice table for 2 but in a line of 5 tables, so you actually had 8 to 10 persons to converse with at times. We found the food to be good and adequate, not great, but certainly good enough for us to be pleased. Yes, portions are a little smaller, but you can order more than one from each course. Dessert is ordered when you order your main meal. The buffet on Deck 8 was also good, but not great. As many have already said, lots of repeats every day, but the salads and soups were quite good, as well as very tasty pizza available almost round the clock, We are black card, so we chose Butcher's Cut for our one included special dinner, and it was wonderful! What a treat! The filet mignon was melt in your mouth, and Hubs had the rack of lamb, which he enjoyed, as well. To sum it up, we were very pleased with MSC and will definitely sail with them again. We wish they would put a ship at Port Canavaral so we wouldn't have to drive to Miami. We live just north of Tampa, so it is a 5 hour drive, but next time we will plan it better and stay the night before in a hotel. Disembarkation was just as smooth. We literally walked off the ship and did not have to stand in an endless line. What a wonderful week!! Read Less
Sail Date April 2019
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for ... Read More
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for me, my son and a close friend and our package included 36 drinks vouchers for our six day cruise. We had a very smooth Embarkation ,it took us just 20 minutes to get on the board and our luggage was already outside our cabin. Our cabin was quite spacious and had ample room for three of us. Bed was very comfortable and so was the sofa cum bed.Bathroom's size was okay and it had all the requisite toiletries .Balcony was also good though we didn't get much chance to sit and enjoy coffee as it was quite cold outside. The ship has beautiful interiors and one really relishes being on board such a lovely ship. The only thing which is below the mark is it's dining which was just average. There were very few options in the main dining room and the buffet was somewhat better. Entertainment was okay without being exceptional. We had no complaints regarding the service which was very good. We didn't go for pricey excursions offered by the cruise and had our own arrangements. Finally, the process of disembarkation had no hiccups and we had smooth sailing. Overall we had a wonderful time and would certainly sail again with MSC Preziosa. Read Less
Sail Date April 2019
This cruise was so wonderfull. The first time I went in the carribeans. Stops were so fabulous. About the ship : I have already cruise on the seaview, and it's exactly the same ship. It was plenty but, because of his design, you ... Read More
This cruise was so wonderfull. The first time I went in the carribeans. Stops were so fabulous. About the ship : I have already cruise on the seaview, and it's exactly the same ship. It was plenty but, because of his design, you don't feel there are too much people. Just sometimes at the buffet or restaurant. Embarkation and disembarkation wasn't a problem, except at Grnad Cayman where we should take a boat to go to he port, and it was a bit longer but not too much. It was a little bit long to be serve at the bar, depend on the server. But this is the same problem on the other boat of MSC. I have the "My choice dining", so we went dining all days at 9h00, after the show (8h30). And it was allways simple to find a table, no waiting. We can ask for the same server all along the cruise. For the breakfast we went 4 times to the restaurant, and it was great. The others time to the self. Finally, I have no little children, so I can't critik the children installation. Read Less
Sail Date April 2019
cruise was advertised in the sunday times as pay for double and 50% for the third person was a very good deal and any6 other offers of that type would surly see me on board again only problem expoerienced was the drink coupond that ... Read More
cruise was advertised in the sunday times as pay for double and 50% for the third person was a very good deal and any6 other offers of that type would surly see me on board again only problem expoerienced was the drink coupond that was delayed and only recieved it on Sunday evening the excursion was vey good as far as the activeties on the island was concerned as well as the food that was catered for and the shattel of passangers to the island was also very well ocastrated cleanleness was obseved on the ship and lots and lots of a variety of food was on offer and also thier was coffee and tea as well as hot chocalte available almost 24hrs the appreciation also for the hallal corner was also noted The entertainment was most appreciated as the people that staged the show were of proffasionalst and the people on board really enjoyed themselves with the on going none stop dancing from embarkment to disembarkment If there would be a special package again i will certainly be on board again thanking MSC CRUSES for a wonderfull experience on board and a very safe sailing to and from Read Less
Sail Date April 2019
The ship is not giant which I liked, not brand new but clean and in good repair Cabin was good size with king bed and unobstructed window-lots of storage space. In room fridge with beverages to buy-we didn’t but there. We had a ... Read More
The ship is not giant which I liked, not brand new but clean and in good repair Cabin was good size with king bed and unobstructed window-lots of storage space. In room fridge with beverages to buy-we didn’t but there. We had a really comfortable bed/pillows/pleasant room-service on the room was great. Shower that many have made comments on- we did not have a problem-small but just watch the curtain The spa lash pad. Servers were attentive and there were no long waits for bar service, and servers were generally very pleasant. Food- pizza very good, grill hamburgers and hot dogs, fries also very good, buffet I will give a good but leave off the very mostly because I don’t care for buffet food and the hustle around serving yourself. Seated dinner, was well served, good food not gourmet. But considering the price.... you can upgrade but we didn’t Pool area- two pools with deeper areas and section for shallow kiddie splashing-very clean. There is also a great little splash area for little ones fun. Several nice bar areas some with musicians- we liked the rum bar and Carib music. Casino plenty large and some times with lower minimum for betting3-5 dollar blackjack. Casino staff were all pleasant. We went to two evening shows and choose not to spend additional time at them. They were okay not my thing. Activities were available during the day for those who did not go to the shore. We did not partake of any spa service so I cannot comment on them. Going ashore- like many cruise ships precedence is given to those who booked through the cruise line so expect that. In Cuba we got in line an hour ahead of time with plans for a private tour and were shuffled in with those who had a msc excursion so that was nice. I am an American so used to when you stand in line you take turns..with a large group of people with different cultural backgrounds you see the differences here. People cutting in or pushing ahead. MSc staff tried to control bu there are just some who think they should take priority over everyone else and these tended to be non-Americans, sorry but that is my observation. I enjoyed the different cultures all the time except when waiting in line. We met some very nice people. In Mexico be aware people will ask for and expect tips. Ports-costa maya private beach day booked outside of cruise, very quite, very secure, small private resort- included transportation paid ahead of time and bonus no one trying to sell you stuff. This was really a great day. I spoke with someone else who did not have the same experience at another beach resort with the taxi driver demanding a $100 Tip to take them back to port at the end of the day, so play close attention when booking Cozumel-private excursion, discover dive, rum tasting, lunch and Jeep tour-nice dive,, lunch okay, tequila tasting fun but high prices. We bought but probably paid more than it was worth. The guide told us the weather was bad on the other side of the island and kept hinting that the tour would be shorter due to weather. We insisted on the tour anyway and surprise there was no rain or wet roads when we got there. So we ended up a little suspicious about a desire to cute the event short. There is beautiful ocean views and very nice to get away from the tourist area. It was so nice that we are pretty sure that my husbands iPhone decided to stay on the beach there or in the Jeep. It was time to upgrade anyway. Cuba- the reason we booked this cruise. Havana was very interesting and again we booked privately, having the same guide for two days. Don’t miss the classic cars, jazz club, local restaurants. Souvenirs seem to have pretty much set prices. We came away with Panama hats and rum. You will take a hit when exchanging American dollars for CuC. Every one treated us pleasantly and Cuba was a great experience. I would recommend this cruise to others and hope my comments help others.. Read Less
Sail Date April 2019
This was my 6th cruise, very first with MSC. I have cruised with Carnival and Celebrity. This ship was so disorganized. Every person you asked had a different answer. The rooms were not cleaned well. The food was TERRIBLE. Not fresh. ... Read More
This was my 6th cruise, very first with MSC. I have cruised with Carnival and Celebrity. This ship was so disorganized. Every person you asked had a different answer. The rooms were not cleaned well. The food was TERRIBLE. Not fresh. They sent up wrong breakfasts and one day, no breakfast at all. 3/4 of the staff were rude. The dining room was awful. The first night our table of 4, we each ordered something different, and all 4 dinners were terrible. Never again on this cruise line. I required a wheelchair accessible room. The accessibility was awful. There were no automatic doors. I could not enter or leave our cabin without help. In the cabin, the phone was located across the room, not next to the bed. There was very little help to get me up and down the ramps to get on and off the ship for excursions. There were no onboard activities. Very poor. Read Less
Sail Date April 2019
Sailed with husband,daughter and 2 friends. This was our 55th cruise. 6th cruise line, returned from 04/04/2019 sailing on MSC .meraveglia The ship is lovely, staff was wonderful, especially Jonathan, my room steward. ( Balcony ... Read More
Sailed with husband,daughter and 2 friends. This was our 55th cruise. 6th cruise line, returned from 04/04/2019 sailing on MSC .meraveglia The ship is lovely, staff was wonderful, especially Jonathan, my room steward. ( Balcony Stateroom #13150, Aurea experience), was kept perfect at all times. Jonathan was kind, courteous and one of the best I’ve ever had. The room needs more storage. Small closet with too few shelves with only 2 drawers is not sufficient. The spa was amazing and “Cherry’ gave me the best message ever. She was excellent Spa was the best I’ve experienced at sea. Very very busy on sea day. Dining room sat 5 of us at table of 4. Woman who does seating in Panorama dining room was downright rude when we requested a different table. My daughter was placed in the aisle with metal bar in front of her making it difficult to actually sit at the table. No napkin or flat wear unless requested. My daughter, a professional woman, was mortified. As I was for her. Food in dining room, Panorama, was ok..not good. Variety was small...do not even think to order Mahi mahi . The staff is hard working. Courteous. The real problem, which absolutely ruined our cruise was the tour “Rome on your own”. We waited a lifetime to see Rome, and did not. 4 of us are 65+ With health, mobility and vision problems. Don’t let the term “easy’ Fool anyone, disgraceful. There was a marathon the day of our arrival to Rome. The entire city was affected and virtually closed down. The tour company was totally unprepared,causing the ride to last twice as long just to try to find parking. When the bus finally parked, we were at first, led in the wrong direction. Walking up hills and many steps. The tour guides finally realized an error in direction ,so we retraced our steps. We never got to see Rome s sights as we could not walk further than the Spanish steps. The reason for our trip was primarily visiting Rome. I cannot tell you the disappointment. We should have been told we could not get buses or taxis into the center of Rome because of the marathon. We should have been given a choice of cancelling. The guides SHOULD HAVE PREPARED. Till we walked back to bus stop, we had hobbled nearly 5 miles. Causing problems for the remaining trip. I will not go back on the MERAVEGLIA again Read Less
Sail Date April 2019
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package ... Read More
Firstly this was our first cruise so we have nothing to completely judge against, however the things I will talk about was our experience. On arrival onto the ship we we’re badgered by staff wanting us to sign up to a drinks package which we had already sorted pre arrival. This also didn’t stop for a couple of days. ( by all means assist customers but make staff be seen but have customers approach staff ) We also were constantly bugged by the staff photographers constantly asking if we wanted our picture taken and even after a polite no they then pleaded ‘it will only take a few minutes ‘ whilst following us. My polite no’s were beginning to wear very thin towards the end. To add insult to injury the one time we gave in, we were then automatically charged £34.99 to our card before even seeing them. From the reception they told me it was down to me to say I didn’t want them to have the charge removed. So I was glad to keep an eye on my account on my tv in my cabin. Otherwise it would have been a shock on leaving. ( may be better for customers to say yes before charging). Each place we docked at we were badgered if we wanted taxi or sight seeing bus. All were stupid prices and you can do so much better sourcing your own public transport at great prices.... it got tiresome as they wouldn’t take no as an answer. I feel msc security/ dock security should monitor this and actively reduce this annoyance. Now the ship is an absolute beautiful design. Really took our breath away. The mid ship sky screen shows and displays were very good. The shows onboard were very very good and thoughly entertaining. And at 30 mins I feel it was too short but understand with time restrictions for the program it has to be that way. I had no issues with my premium drinks package and recommend this is purchased. The staff were all very friendly and pleasant and had no bad experiences in the dining room with food or waiting staff. The cabin ( we had a balcony) was a nice size and I would say it was a slightly smaller than the average Travelodge room but pretty much the same layout. Tv channels were slightly limited ( but who comes on holiday to watch tv ). The safe is quite tiny and we couldn’t put our iPads in it. But it was simple to use. The Bed was very comfortable with two pillows. Balcony size ok. Mini bar idea not so good. .... it is not covered on the drinks package. I think to enjoy the balcony it would be good to use from mini bar to save having to go to the bar for purchasing drinks to carry back. Most drinks in there can be from the bar anyway. ( just saves borrowing and restocking ourselves the next day early). The spa is amazing and well worth the visit. Spent most days in there for a couple of hours recovering from our days walking. However on the sea day it got very busy. Maybe it would be good if msc only allowed the package deal only people to access on sea days and offer no day pass. ( could earn more money for them and balance the numbers out for spa visitors). With the numerous relaxation areas jacuzzis and steam/ sauna rooms and ice room. Not forgetting the emotional showers there are plenty of places to relax and rest. Never gambled before and the casino was an awesome experience. Staff very friendly and when it was quiet we asked how to use tables and all was explained very well. There are serious gamblers there, and people like us who had fun with between 10-30 Euros per visit. We actually visited most nights and actually walked away with more Euro’s than we started with. The water slides were fun to use, and the pools were relaxing. And the external hot tubs on the deck were very nice also. Anyone in two minds about first time cruising, I think the ship will give you the experience that will help decide if it’s for you. And as for us......... we will stick with msc and look out for more locations this ship will visit and try out the other ships in the fleet. We have been converted to a life of cruising for sure. Read Less
Sail Date March 2019
MSC CRUISE -Seaside (Sunwing Vacation) March 23-30, 2019 If you are considering a cruise on one of the MSC cruise ships think twice! If you are handicap there is no thinking, DON’T! My handicap friend and I decided to go on a ... Read More
MSC CRUISE -Seaside (Sunwing Vacation) March 23-30, 2019 If you are considering a cruise on one of the MSC cruise ships think twice! If you are handicap there is no thinking, DON’T! My handicap friend and I decided to go on a cruise six weeks before this cruise. The travel agent at Sunwing recommended this cruise line to us and told us that it would be perfect for us (I am in my early sixties and my handicap friend is in her mid-seventies). My friend needs the assistance of a walker but was reassured by Sunwing that it would not be an issue. So we went ahead and booked an inside cabin, we completed all the Sunwing and MSC forms regarding the dimensions of the walker and her disability. We then followed up with an email directly to MSC but never received a reply. So our journey began quite smoothly from Montreal having a wheelchair waiting at both airports (Montréal and Miami) until we went to the baggage carousel. There we no carts where we were and when we asked the MSC representative, she told us that there were none. I couldn’t believe my ears and asked her how could I manage carrying 2 Carry-on bags, 2 checked bags, and purses by myself, she looked around trying to avoid looking at me and then again requested help and she reluctantly gave me her cart that was holding her purse but instructed me to return it immediately after I loaded my luggage on the bus. Upon arrival at the Seaside ship it was great, an attendant had a wheelchair ready for her, the luggage was sent to our room and I had the walker which I loaded the Carry-on luggage and checked in, the attendant was with us during the check-in process then handed us to another attendant. This was great and our fears subsided. Our room was not ready, so we had a little bite. An hour later, we headed to our room, as we opened the door, the room was pitch black only the glimmer of the television was our light source. We had to call the front desk to find out how to turn on the lights and used the flashlight feature on our phone to find the box in which you had to insert the cruise card. Once the lights were on, I assisted my friend to come in but to our dismay her walker could not fit through the door, then the distance past the door was hindered by a wall mounted counter. We had to fold the walker to come in the room and once in, It was impossible to use the walker. The bathroom was a step up so I was quite afraid for my friend safety. Then, I realized that there was no plugs near the bed so I can plug in my sleep apnea machine. So, I immediately called the front desk and told them these issues and asked if we can be moved to a more handicap friendly room and requested an extension cord for my machine. I was told that they had to leave the Miami port to see if any rooms were available and would send me an extension cord which after 3 requests, I never received so I had to rearrange the bed moving it closer to the plug making it very uncomfortable. I waited 5 hours after leaving port and was told that they did not know if there were any rooms available and to call back the next day. I did as instructed and was told that I would have to wait until we leave our first port of call (Ocho Rio, Jamaica), I found that quite odd that they didn’t know if there were any empty rooms but they told me not to unpack until further notice. So we lived in our suitcases for 3 days. We never received a call from them so we decided to unpack. On day 5, after the late show which I must admit was amazing, we returned to our room and found a note addressed to my friend that she must call the front desk immediately for an important message. We assumed it was bad news from home and my poor friend was trembling as she waited for them to answer. Their message was as follows: We are sorry to inform you that we are fully booked and there are no rooms available but we would like to send you something right up as an apology. I waited till 12:30am but nothing came, nothing the next morning, afternoon or that evening. Remember this came on day 5 of a 7 day cruise. On day one, we had to go for a required safety drill, which was quite a joke, we were assembled in the casino and there were a few crew members showing how to put on your life vest. If you were lucky you could see a glimpse of the demonstration through the crowd of people, so now we know how to put a vest but no one told us were the mustard station were (we the life boats are located). We had pre-booked an excursion (Deluxe Beach Break, Cozumel) we chose this because they said that we can request beach wheelchairs but must book 24-48 hours in advance. We went to the Excursion desk on the ship and spoke to an agent and requested that he gets us the beach wheelchair, the agent did not know about this , went to speak to someone in the office and returned saying that it was not necessary since there are always someone to help you there. I requested again for them to reserve a wheelchair and again was given the same answer. Since we were not getting anywhere we left and hope that we would be able to get a wheelchair. We arrived at the beach and of course no wheelchairs available, the shops were ll 2 steps up and the bathroom did not have a ramp accessibility from the buffet, there was a ramp to go to the bathrooms from the beach only. On the last night, we received a disembarkation procedure letter and luggage tags. It told us to have our luggage ready outside our door by 11:00pm, the letter also said, please see reverse to see the disembarkation times, I turn over the sheet and it was blank. So again, had to go to the front desk wait 10 minutes and was given a sheet and the agent shows me the sheet and turns it over and says see, there is the times. I laughed and said that great but my letter did not have the times. He mad me feel like an idiot and I just wished I had brought that letter with me. I asked the agent what time the restaurant opened in the morning and he told me that only the buffets were opened. Our usual waiter in the morning saw us in the dining room and told us see you tomorrow for breakfast so I returned to the restaurant and asked them what time they opened, they told me 6:00 am. The staff (not waiters) are clueless, you ask for directions or the info you are given false or no info. The indications on the ship are confusing and all the floors are exactly the same decor. Very confusing to get around and we received more information from other passengers than the crew members. We were on floor 15 and they have a pool on floor 16 but we could not access it because of the Yacht Club when my friend asked a crew member how to get there from where we were he pointed to the stairs. IDIOT! They are not compassionate towards handicap guests, no consideration for their well being or safety. I WILL NEVER cruise on this ship line again nor would I EVER recommend them. In resume: Not compassionate cruise line Not handicap friendly Lumpy and uncomfortable beds Tiny inside cabins Food very average Great shows Read Less
Sail Date March 2019
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