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3 Helpful Votes
Sail Date: April 2016
Took this for affordable access to Bermuda. Initially wowed by the glamorous decor but that soon faded. We felt it was one of those you can't get there from here ships. No big beautiful lounge high up in the bow. No outdoor eating area ... Read More
Took this for affordable access to Bermuda. Initially wowed by the glamorous decor but that soon faded. We felt it was one of those you can't get there from here ships. No big beautiful lounge high up in the bow. No outdoor eating area behind the buffet at the stern. Not enough public restrooms and it seemed half of them were being cleaned at any given time. Four elevators in a bank but spread out so you had to push the button and quickly migrate to the center so the doors did not open and close before you could jump in. It still happened often. Two hours to eat supper the first night. The suppers were stated at 18:30 and 21:00 but when we got on board they were actually 17:30 and 20:00. One too early and one too late. The Jamaican bartenders were excellent as usual but the Indonesian bartenders just mixed your drink or served your beer and walked away to remain silent. No personality and most unable to banter with the customers even for a moment. Loud horn and cRAP music at breakfast and not a toothpick to be found. The drink glasses in the buffet were six or eight ounces. Like breakfast juice glasses. Four times I got up from lunch to refill my glass, after asking the attendant not to take my plate as I wasn't finished. Four times I came back to no lunch and had to start over again. I can't sugar coat any more so I will leave it at that. Read Less
32 Helpful Votes
Sail Date: April 2016
We've cruised Carnival 5 times in the past and was so disappointed with our last cruise that we did not cruise for 8 years. We are a couple of DINKs in our 40's and were looking for a much needed break from the weekly grind. This was our ... Read More
We've cruised Carnival 5 times in the past and was so disappointed with our last cruise that we did not cruise for 8 years. We are a couple of DINKs in our 40's and were looking for a much needed break from the weekly grind. This was our return to cruising because we really wanted to see Bermuda. EMBARKATION: Overall smooth. The biggest issue was that once on board you had to use a kiosk to assign a credit card to your cruise card. Again, not a huge deal but there were not enough staff to man the kiosks and there were a bunch of octogenarians who didn't know how to use the technology (and didn't know how to figure it out). Many people stood in line at reception only to be told that they had to use the kiosk. Why reception couldn't do it for them I don't know. I stood by a kiosk and helped a bunch of people use the kiosk before my husband dragged me away. Embarkation grade: C SHIP: The ship is beautiful. Truly beautiful. Very elegant and classy with understated tones. After cruising Carnival where is mostly looks like a rainbow threw up in the atrium this was a welcome change for us. I loved the decor. I heard others talk about how it was a bit, er, stuffy. The design of the ship left a bit to be desired as you find yourself at dead ends wondering where to turn. The Black and White Lounge was gorgeous but there simply was not enough seating. Every event was SRO and if you didn't have someone saving seats for your you were SOL. Ship grade: B ELEVATORS: Yes, the elevators gets their own section. Why? Because this is the number 1 complaint overhead on the cruise. Many times you'd wait for an elevator for 10 minutes or more before you could find one that had room for you. During dinner you'd call the elevator and when it showed up it was so packed you had to let it pass you by. Also, the doors would close after only a few moments. People literally RAN to the elevator when it opened, some fell, some had the doors close on them, some said forget it took the stairs. It was seriously frustrating for everyone. Grade: D DINING: I thought the food was great. Buffet dining was good and varied. Pizza was AWESOME. Again, I don't think there was enough staff but it was laid out well and I had no complaints. Dining room was beautiful and the food was fantastic. Prepare for 1.5 hour dinners. Portions are not huge but I didn't mind as it allowed me to enjoy the evening without being in a food coma. Grade: A ENTERTAINMENT: Outstanding. Phenomenal. A stellar acrobatic/dancing/vocal show EVERY NIGHT. Grade A+ STAFF: The ship needs more staff. 4:1 is simply not enough for cruisers who expect more. There were courteous and helpful but clearly overwhelmed. Staff Grade: A to staff, C to MSC who needs to hire more. PORTS: Bermuda was amazingly beautiful. We did not use the ship but instead hired a cab for a tour at $50/hour. Was a wonderful way to see the island. Lots of great shopping, too. The people were wonderful. Nassau is, well, Nassau. Grade: A DISEMBARKATION: It took an hour to go from auditorium, through customs and to our car. It's an unpleasant process but i was happy with that. GRADE: A SUMMARY: This cruise was filthy with career cruisers who were trying MSC for the first time. I feel that some of the complaints were petty and I saw them as MSC trying to not be as wasteful as some other cruise lines. These were some of the complaints. "They are too stingy with the bread. Every other line had a basket of bread on the table. With MSC I have to wait for them to come around to get my bread". A woman up top on the buffet "I have to get my own coffee?!? Every other cruise line has a waiter going around filling coffee mugs with coffee. I'm never cruising MSC again!". "I was in the dining room and asked for chocolate milk. They told me I had to go up to the buffet to get my own chocolate milk. And they wonder why I'm never cruising MSC again." They don't kiss your butt as much as the other lines but it's also much cheaper than the other lines as well. If you go in thinking it will be like your RCCL experience as a diamond plus you will be disappointed. If you go in thinking it is a cheaper alternative and keep your mind open I think you'll be pleasantly surprised. Overall Grade: B Read Less
7 Helpful Votes
Sail Date: April 2016
Chosen for Bermuda and price. A beautiful and very clean ship. Embarkation very well handled even though we did not have the proper documents supplied to us by MSC. Our cabin was very small, but clean and quiet. Dining mixed. MSC ... Read More
Chosen for Bermuda and price. A beautiful and very clean ship. Embarkation very well handled even though we did not have the proper documents supplied to us by MSC. Our cabin was very small, but clean and quiet. Dining mixed. MSC should stick to European style menus and not try to give Americans american style food. Steaks in the dining room so bad that we did not even consider the specialty steak venue. Not good. The buffet extensive, but proper temperatures were a problem. Cold eggs and soups not very good. Steam table hamburgers and hot dogs, NO. Enjoyed the extensive selections however. Much more then other lines. The shows were well done and enjoyable. Appreciated the fact that they were not trying to sell drinks during performances as other lines do. Service very good. Our dining room crew very friendly and helpful.Being in the lowest service level didn't seem to matter. Treated like special guests; but while other diners were treated to a special glass feature those of us in "steerage" were not eligible. Disappointed that the Yacht Club area took up the entire bow of the ship. Standing along the bow railings is something all cruisers enjoy, MSC closes it off for about 100 people. We chose the cruise for Bermuda and enjoyed it, but would rather have stayed an extra day there and by passed Nassau. A tired and rather boring stop. Pricing in the spa area and for alcohol was considerably less than other lines, but drinks packages a little steep.Also having to purchase food in the sports bar and pizza area was a little strange. Our main problem was communication and the class system Numerous phone calls did not solve our paperwork problem and we left for Miami not certain we would embark. I wonder if that was because we were Bella class. We would consider MSC again if the itinerary and price were right. Read Less
Sail Date: April 2016
We had never been to Bermuda and had never sailed with MSC before, so we thought it was a good way to discover a couple of new things. The Divina is a beautifully decored ship, with attentive and smiling crew. Dining was great as we got ... Read More
We had never been to Bermuda and had never sailed with MSC before, so we thought it was a good way to discover a couple of new things. The Divina is a beautifully decored ship, with attentive and smiling crew. Dining was great as we got to know our waiter (John) very well, and he and his assistant took very good care of us. As far as the Steakhouse specialty restaurant goes, it was our only disappointment on this cruise. Extremely slow service and mediocre food. The premium drink package is the best package we have seen yet on any cruise line. ALL drinks are included, including top shelf spirits, the entire contents of your stateroom mini-bar, specialty coffees and non-alcoholic drinks... at a per day price that matches other line's basic drink packages. One aspect that shone through was the quality of the main show each night in the theatre. MSC lets you know that their dancers and shows are the best in the business, and we wholeheartedly agree. The talent, quality of sets and score, and entertainment value is the best we've seen on any cruise ship. Bravo! The staff of the Divina are doing their best to make the ship more of what the North American market looks for, but they still have some work to do. You will find it odd when you enter any Men's restroom, and not a single urinal is to be found... only stalls. And not many of them! As well, garbage cans are a scarce item in any of the public areas, which can be inconvenient. The fare served at the buffet has a European influence for sure, but was very good. No hot food is available for room service either... that was a first! We would cruise with MSC again, however. Read Less
21 Helpful Votes
Sail Date: April 2016
Review Divina April 9th through the 16th. Miami - Bermuda - Nassau - Miami I will try to make this as brief as possible and just mention items that may help other travellers. Booking: We do not use a Travel Agent we called an ... Read More
Review Divina April 9th through the 16th. Miami - Bermuda - Nassau - Miami I will try to make this as brief as possible and just mention items that may help other travellers. Booking: We do not use a Travel Agent we called an MSC agent and used MSC's web page directly. The web page or perhaps the connection to the web page needs some work even the MSC agent had problem. It is not the most intuitive webpage, and found it out of service for maintenace several times, but with patience we were able to complete our booking and buy all pre sale offers, such as drink coupond etc. By the way the coupons worked out great, it works out to less than $5 per drink. At the port: Arrived at noon, were on board by 12:20. Effortless, treated like kings. We just happened to become Black Label throught matching program. First things on board: Spa pass 1 person $89, used it all week. It is $119 for two, wife not interested. Both plus 15% gratuity. That puzzles me a bit as no one really help me at the spa, other than the counter person handing out the locker keys. Credit cards are not handled at embarcation desk, which begs the question, Why?, you are already there with all your doc's, etc, etc. We had to stop by a kiosk on board to activate credit card. This was efforless, inspite that many people had trouble with that, and had to stand in lines, we just went about our business till the rush died out and took three minutes as we walked towards the casino. Cabin: Ready at 2:00pm as promissed. Super clean. Wife likes to wipe cabin before using it, she showed me the wipes she used, absolutely clean. This does not happen often, in any cruise line. No obstructed view. I read several people complaining about obstructed view, cruise line should disclose this, travellers should check before booking. Our balcony cabin was a bit on the small side, it had no sofa area. Food: The food is better then "ALL" other cruiselines in the price range. Notice I say "in the price range". I read some describe the food as "grub", then the food in other lines in the same price range must be described as inedible. They did do some unspeakable things to the prime rib. They sliced it very thin. Some things are just not done to primerib chef, you should know that. If the prices do not allow you to serve a proper cut, just do not serve it. A good burguer would be best in that case. But best food in the caribbean over all. I will not get into other individual items, well we did get lobster, small, but lobster nontheless. Other cruise lines are skipping lobster altogether. We were lucky in the dinning room. We got a tornado for a waiter that was always on time with the food and drink. Super service. I read lots of commplaints from others, we feel lucky. The shows: The shows are the best I have seen in a long time, in any cruise line. Kudos to MSC and their entertainment squead. Some complaint about lip syncking. Well it was well done and appreciated. They did have some fabulous voices and dancers. Thank you for wonderful shows. Ports of call: The only ship calling on Bermuda from Miami. Excellent itinerary although I could have used more time in Bermuda. The ship: Very well appointed, fabulous set of stairs. The elevators, well, when a high percentage of the passegers depend on them, due to physical condition, one cannot design enough elevators anywhere. Most passengers had to use elevators even for one floor trips. This sometimes caused delays, as when at embar-and debarcation. Like the road sign say "Expect Delays Ahead". Be extra careful on the theater stairs, there is no hand rail, and the floor ligths even though they marked the stairs edge very well, they blinded us as we decended the stairs. The pool, I hope you like cold , water. Although perfect for Olympic swimmers, way too cold for us. Debarcation: Way too early for regular passengers, 7AM. We did not mind as we like to get on the way erly. We got Yeloow tickets, that allow you to get off the ship as soon as you are ready. Be warned, just because you have yellow priority tickets, it does not mean you'r baggage will be at the carrousel waiting for you, it hust means, "You" can get off the ship early. We had to wait 55 minutes by the carrousel for our luggage to arrive off the ship. Overall: A fantastic experience for the price. If you can, try the Galaxy restaurant. If you are a Black Label, even better, you get a free 5 course dinner of meat fish and fowl served by excellent service, and a beautiful ocean view, if you go when there is still daylight. We liked it so much, we are returning to the Divina experience May 7, this time to St. Thomas and Puerto Rico. Good luck and Bon Voyage. Read Less
8 Helpful Votes
Sail Date: April 2016
7 nights stopping in Bermuda and Nassau (Bahamas) Okay. Here goes: The Good Beautiful ship. The cabin attendants do the lord's work keeping the rooms spotless and replacing the towels before you even knew you needed them. The ... Read More
7 nights stopping in Bermuda and Nassau (Bahamas) Okay. Here goes: The Good Beautiful ship. The cabin attendants do the lord's work keeping the rooms spotless and replacing the towels before you even knew you needed them. The public area of the ship are on par with a glitz Vegas hotel, including a full-tilt 1000 seat thester. MSC is an Italian operation. The pizzas and gelato, and Mario Batali's EATALY specialty restaurant are go-to. And the coffee and pastries throughout the bost would, too. Galaxy restaurant has a $61 tasting menu ....7 courses paired with 7 good wines (including Santa Margherita pinot grigio...a personal fave). If you're a foodie, jump all over this. And caveat emptor....it's a lotta food comin' at ya. Pace yourself. You get a worldbeater chicolate souffle at the finish line. You don't wanna miss THAT, do ya? If you watch DWTS, the dancers in the shows are a "10 from Len"...all of 'em. These folks take their choreography seriously. Phenomenal corps. Bravo, folks. Some outstanding acrobats also. Indoor and outdoor pools. Escape the crowds and head to the aft pool on deck 15. Nice view up there. If you're drinkin', (and if you're not, why are you here?) then prepay the 18-drink pack for $84. I mean, really. Go find me another place whete you can get a mojito or a banana daquiri for 6 bucks anywhere else. Yeah. i thought so. The bartenders here make great drinks. Just do what I tell ya. Have I ever steered you wrong? The staff in general is unfailingly gracious and largely multilingual. But I would be remiss if I did not single out Mussaki in the Black Crab dining room. This guy turns breakfast into a banquet. Just a terrific guy with a great sense of humor. If you're lucky enough to get him at your table, he's gonna make your day. Breakfast ain't never gonna be the same without him around. Wife said the spa was great. I defer to the expert. Nuff said. Gym is big with lots of new equipment and a great view. Reception desk very consumer-friendly. Minor bill problem corrected easily in no time. Okay....So much for the hits. Here come the misses. The Bad The food in the buffet and dining room tends toward the institutional. Bland, bland, bland.I did some research. There are actually condiments other than salt. But the chef seems wholly unaeare of them. I'm not asking for 5 Michelin stars, but let's step it up here, chef. And to my abject horror, you can only get smoked salmon in the dining room for breakfast, and oom service won't deliver it after 10am. I'm a lic and bagel guy. If I can't get lox at the buffet, i get mad. Fightin' mad. WWIII mad. Suffice it to say, the lchokehold on lox on the ship did not make me a happy puppy. Lots of passengers from Florida will find grounds for class action lawsuits over this problem. Fair warning. Cook to order omelets were only available outside the dining room by the pool. You want one? Get ready for a hike down deck 14. What's the point? Set up a station in the dining room, for christsake. Lots of folks on the boat in wheelchairs and walkers. Give 'em a break. Speaking of which, the stations in the buffet are aaranged pretty hortibly. Desserts are WAAAAAY in the back. Upside? Youll walk off the sugar calories getting there. Downside? You'll need a sherpa to find a piece of cake or a cookie. Good luck getting there. Send me a pist card. Water glasses in the buffet are just about the size of the cup your dentist gives you before you spit. What the hell is up with that? Is a decent sized glass too much to ask? I mean, come on. And the buffet has pictures of Ametican Indians next to black and white photos of 50's Euro movie stars. Pick a theme and commit, guys. Lose the native American iconography. It just looks weird on an Italuan ship. As a part-time musician, I consider pre-recorded tapes to be an affront against everything holy. But a whole lot of the performers on the ship are using them in lieu of playing an instrument. There's a special place in hell for air guitarists and lip-sychers. There's plenty of REAL musicians out there.....MSC should take the time to find and employ some. If I wanted to listem to pre recorded tapes, I can turn on my iPad, ya know? The entertainment director, Darren, injects himself into the staged proceedings each night. Please, Darren. I'm beggin' ya. Leave the comedy to the professionals. If this was the Apollo, you'd get the hook. Get somebody else to introduce the show. Consider this a public service announcement. I'm just trying to keep the world safe for democracy. Pools are saltwater and kept at about 72F degrees. As George Costanza says, there's shrinkage.Just sayin'. They could use a "ding ding" bell to let you know when the elrvator is on your floor. Gotta be fast finding the one that you want in a bank of 4. I'm talkin' SWAT team sharpshooter fast. How about a doorbell, guys? Not exactly break-the-bank technology. And while we're at it, no HBO? Come on. Throw me a bone here. Every American is entitled to lufe, liberty and at least ONE premium movie channel Disembarkation in Miami is a little dicey. All the bags come off on a long long long belt. Finding your bag is a bit of an adventure. Columbus found America in less time. Wrapping up.....goid bang for buck. Aside from the minor bitchin' above, nice cruise. Read Less
2 Helpful Votes
Sail Date: May 2015
I've sailed in the Yacht Club three times and can't wait to get back on the ship later this month. The Yacht club is the best experience that I've done and will be back again very soon. It's so nice to be pampered and being a very ... Read More
I've sailed in the Yacht Club three times and can't wait to get back on the ship later this month. The Yacht club is the best experience that I've done and will be back again very soon. It's so nice to be pampered and being a very experienced cruiser it's nice to be recognized by the staff and made to feel special. The shows are incredible and not one bad one has been experienced. Waiting to get on the ship in the private lounge is a relaxed and comfortable experience and beyond what the other cruise lines offer for their suite guests. The best overall experience. AAAAAA+++++++++ all the way. Read Less
Sail Date: April 2015
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of ... Read More
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of cruises with different companies and will never again travel on MSC. Here are the reasons for our decision: On the positive side of the experience, the ship is beautiful and it is kept very clean. The cabins were very nice and roomy. The evening shows were presented in a beautiful theater and each show was excellent and as good as anything we've seen outside of Vegas. The negative side of the experience out weighed the positive by far. To start with, from the minute we walked onto the ship we felt like we were constantly being sold things. I realize this is common on cruise ships but this seemed even worse than normal to us. Not only do they have shops but they have tables set up everywhere selling watches, jewelry, etc. There is one little ice cream machine that only operates for a few hours a day but then you can purchase gelato any time you want it. The list of things for sale seems to be non-ending. The restaurants for sit down meals were very crowded (waiters constantly bumping into your chair or each other) and the service was very slow. Each nights dinner was at least a two hour experience of waiting and the food served was marginal at best. The menu appeared to be very interesting but then when you got your food it was not hot (or cold) as it should be, not very tasty and poorly presented. The buffets offered a wide selection of food but none of it was very good and it was never kept at the proper temperature. Hamburgers, French fries, pizza, etc. were all cold. Morning eggs (scrambled or omelets) and bacon/sausage were all cold. This was not one morning, it was every morning. We are drinkers and enjoy a cocktail before and during our dinner meal. MSC offers drink ticket books you can purchase that contain 18 drinks that averages the price of each drink to somewhere around $5, which isn't bad, but the drinks are poured very strictly with only 1 1/2 oz. per pour. When you drink scotch on the rocks, as I do, this isn't very much and doesn't compare well with a normal restaurant pour. Our biggest disappointment came when we purchased the "upgraded" package of wine that costs $160 for 7 bottles of wine (almost $23 per bottle). Each night we ordered a different bottle of wine in search for one that we could even say was good. We never accomplished that goal. The wine selections were simply poor and the price vs. the quality was a complete rip off. I think the biggest problem of the whole cruise is that the help is from countries all over the world and very few speak or understand English. We would constantly try to talk to our cabin boy or waiter and they would just stare at us with a blank look on their face. On top of this, the help just didn't seem to care about the passengers. The management talks a big game of service but the message has not gotten down to the trenches. The service was nonexistent. We suggest you choose a different cruise line. Read Less
1 Helpful Vote
Sail Date: April 2015
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get ... Read More
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get in our cabins until 3 pm. When we finally got to the cabin, we didn't know how to turn on the lights. There was nothing on the wall beside the switch to inform you and, of course, we had not received any information about this, either. This is common in Europe, we heard, but new to us. Next, we learned that our itinerary had been changed, giving us only 1 1/2 days in Bermuda instead of two full days. Don't know where that time went, since the Nassau time hadn't been extended. We know that itineraries can be changed, but the explanation given in the daily program didn't make sense. Our prime reason for taking the cruise was to go to Bermuda, so we were very disappointed. The daily program said, for the day we arrived in Bermuda, that the ship had made alternate arrangements for transport around the island besides the buses and ferries, but didn't explain what those were? Throughout the cruise, there was constant frustration by the fact that almost none of the crew spoke English. If you asked a question about a meal or directions around the ship, they did smile at you, but couldn't answer you. We were surprised that a cruise ship out of an American port wouldn't make any efforts to have crew members who could communicate with you. After the Thursday night show, the captain made a presentation on stage, talking about how the crew were a big family and got along so well, but MANY of the passengers were saying that it was too bad the crew didn't want to deal with the guests. The topper for the cruise was our "excursion" in Nassau, which was supposed to be a 2 1/2 hour tour around the capital, leaving the ship at noon, including sights of the mansions, cathedrals and 18th century fortresses, followed by "a stop at a local beach for a quick dip before you begin your return drive to the port and your ship". However, when we docked, our ship was followed into port by three other cruise ships, who all disembarked their passengers at once. There was absolute chaos on the dock as people tried to start their excursions. A man came along the line and hollered that our group was going to have "a one hour tour and two hours on the beach". People started yelling that was not the program, so the man conferred with other people. We still didn't know what was going on and finally boarded the buses just around 1 pm. The driver gave us about a 30-minute tour, showing us almost nothing ("this is a school"), and then we were dropped off at a beach, and were told by Marco, an MSC crew member, that the buses would be back at 2:15. Then he said it would be 2:30. When that time passed, he said it would be 2:45. Finally, an independent bus came down the hill to the parking lot where about 50 of us were standing and said he would take us back to the pier for $2 each. We filled his bus, but then Marco got on the bus and told us to get off, that this bus "was not in the program". Many people yelled at him and told HIM to leave the bus. Finally, he left and we returned to the dock by about 3:45. Since we had to be back on board by 5:30, there wasn't time to do much of anything else in Nassau, so we got on the ship. We went to "customer service" (although I have a hard time calling it that, since they didn't provide customer service at all on the Divina) to put in a complaint about the NON excursion, but were told we had to go to the excursion desk which opened at 7 pm. Another man was there before us, and he was absolutely furious. A second bus went to help the people at the beach area, but Marco did make those people get off the bus -- and the "program" buses didn't arrive until 4:15, so the entire stay in Nassau was used up waiting around. After dinner, we went to the excursion office -- and there was Marco! Several other people were there, too, so when we all realized we were not going to get any satisfaction from Marco, we asked to see the manager. She listened to the issues and asked all of us to write formal complaints, but said she couldn't do anything. We were all asking for refunds of what we paid for the excursion. Apparently, no one on the Divina has any authority to handle customer issues, which is really bad. We have contacted our credit card company to deny the charge for the non-excursion ($55 each). The ship is beautiful and the cabin was not bad, although there was mold in the shower tile which was not nice to see. The food wasn't anything special, for the most part. Wait staff couldn't understand English, either. All in all, we were so disappointed and will never take an MSC cruise again. We kept hearing the same thing from almost everyone else we talked with onboard, too. Passengers who are regular cruisers were saying that they had never seen this kind of poor service on any other ship. Too bad. Read Less
2 Helpful Votes
Sail Date: April 2015
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, poor ... Read More
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, poor attitudes, lack of being able to be understood and only fair quality food it was very disappointing. Even the specialty dining experiences were a huge disappointment, save the pizza when you could finally get someone to wait on you. That was sad since there was almost no one there and we still waiting a very long time to get waited on. Something as simple as not being able to get sufficient ice in drinking water to asking for a scotch old fashioned only to be given scotch in an "old fashioned glass". I had to teach the bartender how to make an old fashioned. The bright spots were the shows. Entertainment was very good. Plus the only staff I felt we got good service and great attitude from were those who cared for our rooms. I have never heard so many negative comments as those throughout the entire cruise on the Divina. I felt sorry for those who were experiencing their first cruise I told a number of them to please not judge cruising by this experience. Read Less
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