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36 MSC Cruises Bermuda Cruise Reviews

Took this for affordable access to Bermuda. Initially wowed by the glamorous decor but that soon faded. We felt it was one of those you can't get there from here ships. No big beautiful lounge high up in the bow. No outdoor eating ... Read More
Took this for affordable access to Bermuda. Initially wowed by the glamorous decor but that soon faded. We felt it was one of those you can't get there from here ships. No big beautiful lounge high up in the bow. No outdoor eating area behind the buffet at the stern. Not enough public restrooms and it seemed half of them were being cleaned at any given time. Four elevators in a bank but spread out so you had to push the button and quickly migrate to the center so the doors did not open and close before you could jump in. It still happened often. Two hours to eat supper the first night. The suppers were stated at 18:30 and 21:00 but when we got on board they were actually 17:30 and 20:00. One too early and one too late. The Jamaican bartenders were excellent as usual but the Indonesian bartenders just mixed your drink or served your beer and walked away to remain silent. No personality and most unable to banter with the customers even for a moment. Loud horn and cRAP music at breakfast and not a toothpick to be found. The drink glasses in the buffet were six or eight ounces. Like breakfast juice glasses. Four times I got up from lunch to refill my glass, after asking the attendant not to take my plate as I wasn't finished. Four times I came back to no lunch and had to start over again. I can't sugar coat any more so I will leave it at that. Read Less
Sail Date April 2016
We've cruised Carnival 5 times in the past and was so disappointed with our last cruise that we did not cruise for 8 years. We are a couple of DINKs in our 40's and were looking for a much needed break from the weekly grind. ... Read More
We've cruised Carnival 5 times in the past and was so disappointed with our last cruise that we did not cruise for 8 years. We are a couple of DINKs in our 40's and were looking for a much needed break from the weekly grind. This was our return to cruising because we really wanted to see Bermuda. EMBARKATION: Overall smooth. The biggest issue was that once on board you had to use a kiosk to assign a credit card to your cruise card. Again, not a huge deal but there were not enough staff to man the kiosks and there were a bunch of octogenarians who didn't know how to use the technology (and didn't know how to figure it out). Many people stood in line at reception only to be told that they had to use the kiosk. Why reception couldn't do it for them I don't know. I stood by a kiosk and helped a bunch of people use the kiosk before my husband dragged me away. Embarkation grade: C SHIP: The ship is beautiful. Truly beautiful. Very elegant and classy with understated tones. After cruising Carnival where is mostly looks like a rainbow threw up in the atrium this was a welcome change for us. I loved the decor. I heard others talk about how it was a bit, er, stuffy. The design of the ship left a bit to be desired as you find yourself at dead ends wondering where to turn. The Black and White Lounge was gorgeous but there simply was not enough seating. Every event was SRO and if you didn't have someone saving seats for your you were SOL. Ship grade: B ELEVATORS: Yes, the elevators gets their own section. Why? Because this is the number 1 complaint overhead on the cruise. Many times you'd wait for an elevator for 10 minutes or more before you could find one that had room for you. During dinner you'd call the elevator and when it showed up it was so packed you had to let it pass you by. Also, the doors would close after only a few moments. People literally RAN to the elevator when it opened, some fell, some had the doors close on them, some said forget it took the stairs. It was seriously frustrating for everyone. Grade: D DINING: I thought the food was great. Buffet dining was good and varied. Pizza was AWESOME. Again, I don't think there was enough staff but it was laid out well and I had no complaints. Dining room was beautiful and the food was fantastic. Prepare for 1.5 hour dinners. Portions are not huge but I didn't mind as it allowed me to enjoy the evening without being in a food coma. Grade: A ENTERTAINMENT: Outstanding. Phenomenal. A stellar acrobatic/dancing/vocal show EVERY NIGHT. Grade A+ STAFF: The ship needs more staff. 4:1 is simply not enough for cruisers who expect more. There were courteous and helpful but clearly overwhelmed. Staff Grade: A to staff, C to MSC who needs to hire more. PORTS: Bermuda was amazingly beautiful. We did not use the ship but instead hired a cab for a tour at $50/hour. Was a wonderful way to see the island. Lots of great shopping, too. The people were wonderful. Nassau is, well, Nassau. Grade: A DISEMBARKATION: It took an hour to go from auditorium, through customs and to our car. It's an unpleasant process but i was happy with that. GRADE: A SUMMARY: This cruise was filthy with career cruisers who were trying MSC for the first time. I feel that some of the complaints were petty and I saw them as MSC trying to not be as wasteful as some other cruise lines. These were some of the complaints. "They are too stingy with the bread. Every other line had a basket of bread on the table. With MSC I have to wait for them to come around to get my bread". A woman up top on the buffet "I have to get my own coffee?!? Every other cruise line has a waiter going around filling coffee mugs with coffee. I'm never cruising MSC again!". "I was in the dining room and asked for chocolate milk. They told me I had to go up to the buffet to get my own chocolate milk. And they wonder why I'm never cruising MSC again." They don't kiss your butt as much as the other lines but it's also much cheaper than the other lines as well. If you go in thinking it will be like your RCCL experience as a diamond plus you will be disappointed. If you go in thinking it is a cheaper alternative and keep your mind open I think you'll be pleasantly surprised. Overall Grade: B Read Less
Sail Date April 2016
Chosen for Bermuda and price. A beautiful and very clean ship. Embarkation very well handled even though we did not have the proper documents supplied to us by MSC. Our cabin was very small, but clean and quiet. Dining mixed. MSC ... Read More
Chosen for Bermuda and price. A beautiful and very clean ship. Embarkation very well handled even though we did not have the proper documents supplied to us by MSC. Our cabin was very small, but clean and quiet. Dining mixed. MSC should stick to European style menus and not try to give Americans american style food. Steaks in the dining room so bad that we did not even consider the specialty steak venue. Not good. The buffet extensive, but proper temperatures were a problem. Cold eggs and soups not very good. Steam table hamburgers and hot dogs, NO. Enjoyed the extensive selections however. Much more then other lines. The shows were well done and enjoyable. Appreciated the fact that they were not trying to sell drinks during performances as other lines do. Service very good. Our dining room crew very friendly and helpful.Being in the lowest service level didn't seem to matter. Treated like special guests; but while other diners were treated to a special glass feature those of us in "steerage" were not eligible. Disappointed that the Yacht Club area took up the entire bow of the ship. Standing along the bow railings is something all cruisers enjoy, MSC closes it off for about 100 people. We chose the cruise for Bermuda and enjoyed it, but would rather have stayed an extra day there and by passed Nassau. A tired and rather boring stop. Pricing in the spa area and for alcohol was considerably less than other lines, but drinks packages a little steep.Also having to purchase food in the sports bar and pizza area was a little strange. Our main problem was communication and the class system Numerous phone calls did not solve our paperwork problem and we left for Miami not certain we would embark. I wonder if that was because we were Bella class. We would consider MSC again if the itinerary and price were right. Read Less
Sail Date April 2016
We had never been to Bermuda and had never sailed with MSC before, so we thought it was a good way to discover a couple of new things. The Divina is a beautifully decored ship, with attentive and smiling crew. Dining was great as we got ... Read More
We had never been to Bermuda and had never sailed with MSC before, so we thought it was a good way to discover a couple of new things. The Divina is a beautifully decored ship, with attentive and smiling crew. Dining was great as we got to know our waiter (John) very well, and he and his assistant took very good care of us. As far as the Steakhouse specialty restaurant goes, it was our only disappointment on this cruise. Extremely slow service and mediocre food. The premium drink package is the best package we have seen yet on any cruise line. ALL drinks are included, including top shelf spirits, the entire contents of your stateroom mini-bar, specialty coffees and non-alcoholic drinks... at a per day price that matches other line's basic drink packages. One aspect that shone through was the quality of the main show each night in the theatre. MSC lets you know that their dancers and shows are the best in the business, and we wholeheartedly agree. The talent, quality of sets and score, and entertainment value is the best we've seen on any cruise ship. Bravo! The staff of the Divina are doing their best to make the ship more of what the North American market looks for, but they still have some work to do. You will find it odd when you enter any Men's restroom, and not a single urinal is to be found... only stalls. And not many of them! As well, garbage cans are a scarce item in any of the public areas, which can be inconvenient. The fare served at the buffet has a European influence for sure, but was very good. No hot food is available for room service either... that was a first! We would cruise with MSC again, however. Read Less
Sail Date April 2016
Review Divina April 9th through the 16th. Miami - Bermuda - Nassau - Miami I will try to make this as brief as possible and just mention items that may help other travellers. Booking: We do not use a Travel Agent we called an ... Read More
Review Divina April 9th through the 16th. Miami - Bermuda - Nassau - Miami I will try to make this as brief as possible and just mention items that may help other travellers. Booking: We do not use a Travel Agent we called an MSC agent and used MSC's web page directly. The web page or perhaps the connection to the web page needs some work even the MSC agent had problem. It is not the most intuitive webpage, and found it out of service for maintenace several times, but with patience we were able to complete our booking and buy all pre sale offers, such as drink coupond etc. By the way the coupons worked out great, it works out to less than $5 per drink. At the port: Arrived at noon, were on board by 12:20. Effortless, treated like kings. We just happened to become Black Label throught matching program. First things on board: Spa pass 1 person $89, used it all week. It is $119 for two, wife not interested. Both plus 15% gratuity. That puzzles me a bit as no one really help me at the spa, other than the counter person handing out the locker keys. Credit cards are not handled at embarcation desk, which begs the question, Why?, you are already there with all your doc's, etc, etc. We had to stop by a kiosk on board to activate credit card. This was efforless, inspite that many people had trouble with that, and had to stand in lines, we just went about our business till the rush died out and took three minutes as we walked towards the casino. Cabin: Ready at 2:00pm as promissed. Super clean. Wife likes to wipe cabin before using it, she showed me the wipes she used, absolutely clean. This does not happen often, in any cruise line. No obstructed view. I read several people complaining about obstructed view, cruise line should disclose this, travellers should check before booking. Our balcony cabin was a bit on the small side, it had no sofa area. Food: The food is better then "ALL" other cruiselines in the price range. Notice I say "in the price range". I read some describe the food as "grub", then the food in other lines in the same price range must be described as inedible. They did do some unspeakable things to the prime rib. They sliced it very thin. Some things are just not done to primerib chef, you should know that. If the prices do not allow you to serve a proper cut, just do not serve it. A good burguer would be best in that case. But best food in the caribbean over all. I will not get into other individual items, well we did get lobster, small, but lobster nontheless. Other cruise lines are skipping lobster altogether. We were lucky in the dinning room. We got a tornado for a waiter that was always on time with the food and drink. Super service. I read lots of commplaints from others, we feel lucky. The shows: The shows are the best I have seen in a long time, in any cruise line. Kudos to MSC and their entertainment squead. Some complaint about lip syncking. Well it was well done and appreciated. They did have some fabulous voices and dancers. Thank you for wonderful shows. Ports of call: The only ship calling on Bermuda from Miami. Excellent itinerary although I could have used more time in Bermuda. The ship: Very well appointed, fabulous set of stairs. The elevators, well, when a high percentage of the passegers depend on them, due to physical condition, one cannot design enough elevators anywhere. Most passengers had to use elevators even for one floor trips. This sometimes caused delays, as when at embar-and debarcation. Like the road sign say "Expect Delays Ahead". Be extra careful on the theater stairs, there is no hand rail, and the floor ligths even though they marked the stairs edge very well, they blinded us as we decended the stairs. The pool, I hope you like cold , water. Although perfect for Olympic swimmers, way too cold for us. Debarcation: Way too early for regular passengers, 7AM. We did not mind as we like to get on the way erly. We got Yeloow tickets, that allow you to get off the ship as soon as you are ready. Be warned, just because you have yellow priority tickets, it does not mean you'r baggage will be at the carrousel waiting for you, it hust means, "You" can get off the ship early. We had to wait 55 minutes by the carrousel for our luggage to arrive off the ship. Overall: A fantastic experience for the price. If you can, try the Galaxy restaurant. If you are a Black Label, even better, you get a free 5 course dinner of meat fish and fowl served by excellent service, and a beautiful ocean view, if you go when there is still daylight. We liked it so much, we are returning to the Divina experience May 7, this time to St. Thomas and Puerto Rico. Good luck and Bon Voyage. Read Less
Sail Date April 2016
7 nights stopping in Bermuda and Nassau (Bahamas) Okay. Here goes: The Good Beautiful ship. The cabin attendants do the lord's work keeping the rooms spotless and replacing the towels before you even knew you needed them. ... Read More
7 nights stopping in Bermuda and Nassau (Bahamas) Okay. Here goes: The Good Beautiful ship. The cabin attendants do the lord's work keeping the rooms spotless and replacing the towels before you even knew you needed them. The public area of the ship are on par with a glitz Vegas hotel, including a full-tilt 1000 seat thester. MSC is an Italian operation. The pizzas and gelato, and Mario Batali's EATALY specialty restaurant are go-to. And the coffee and pastries throughout the bost would, too. Galaxy restaurant has a $61 tasting menu ....7 courses paired with 7 good wines (including Santa Margherita pinot grigio...a personal fave). If you're a foodie, jump all over this. And caveat emptor....it's a lotta food comin' at ya. Pace yourself. You get a worldbeater chicolate souffle at the finish line. You don't wanna miss THAT, do ya? If you watch DWTS, the dancers in the shows are a "10 from Len"...all of 'em. These folks take their choreography seriously. Phenomenal corps. Bravo, folks. Some outstanding acrobats also. Indoor and outdoor pools. Escape the crowds and head to the aft pool on deck 15. Nice view up there. If you're drinkin', (and if you're not, why are you here?) then prepay the 18-drink pack for $84. I mean, really. Go find me another place whete you can get a mojito or a banana daquiri for 6 bucks anywhere else. Yeah. i thought so. The bartenders here make great drinks. Just do what I tell ya. Have I ever steered you wrong? The staff in general is unfailingly gracious and largely multilingual. But I would be remiss if I did not single out Mussaki in the Black Crab dining room. This guy turns breakfast into a banquet. Just a terrific guy with a great sense of humor. If you're lucky enough to get him at your table, he's gonna make your day. Breakfast ain't never gonna be the same without him around. Wife said the spa was great. I defer to the expert. Nuff said. Gym is big with lots of new equipment and a great view. Reception desk very consumer-friendly. Minor bill problem corrected easily in no time. Okay....So much for the hits. Here come the misses. The Bad The food in the buffet and dining room tends toward the institutional. Bland, bland, bland.I did some research. There are actually condiments other than salt. But the chef seems wholly unaeare of them. I'm not asking for 5 Michelin stars, but let's step it up here, chef. And to my abject horror, you can only get smoked salmon in the dining room for breakfast, and oom service won't deliver it after 10am. I'm a lic and bagel guy. If I can't get lox at the buffet, i get mad. Fightin' mad. WWIII mad. Suffice it to say, the lchokehold on lox on the ship did not make me a happy puppy. Lots of passengers from Florida will find grounds for class action lawsuits over this problem. Fair warning. Cook to order omelets were only available outside the dining room by the pool. You want one? Get ready for a hike down deck 14. What's the point? Set up a station in the dining room, for christsake. Lots of folks on the boat in wheelchairs and walkers. Give 'em a break. Speaking of which, the stations in the buffet are aaranged pretty hortibly. Desserts are WAAAAAY in the back. Upside? Youll walk off the sugar calories getting there. Downside? You'll need a sherpa to find a piece of cake or a cookie. Good luck getting there. Send me a pist card. Water glasses in the buffet are just about the size of the cup your dentist gives you before you spit. What the hell is up with that? Is a decent sized glass too much to ask? I mean, come on. And the buffet has pictures of Ametican Indians next to black and white photos of 50's Euro movie stars. Pick a theme and commit, guys. Lose the native American iconography. It just looks weird on an Italuan ship. As a part-time musician, I consider pre-recorded tapes to be an affront against everything holy. But a whole lot of the performers on the ship are using them in lieu of playing an instrument. There's a special place in hell for air guitarists and lip-sychers. There's plenty of REAL musicians out there.....MSC should take the time to find and employ some. If I wanted to listem to pre recorded tapes, I can turn on my iPad, ya know? The entertainment director, Darren, injects himself into the staged proceedings each night. Please, Darren. I'm beggin' ya. Leave the comedy to the professionals. If this was the Apollo, you'd get the hook. Get somebody else to introduce the show. Consider this a public service announcement. I'm just trying to keep the world safe for democracy. Pools are saltwater and kept at about 72F degrees. As George Costanza says, there's shrinkage.Just sayin'. They could use a "ding ding" bell to let you know when the elrvator is on your floor. Gotta be fast finding the one that you want in a bank of 4. I'm talkin' SWAT team sharpshooter fast. How about a doorbell, guys? Not exactly break-the-bank technology. And while we're at it, no HBO? Come on. Throw me a bone here. Every American is entitled to lufe, liberty and at least ONE premium movie channel Disembarkation in Miami is a little dicey. All the bags come off on a long long long belt. Finding your bag is a bit of an adventure. Columbus found America in less time. Wrapping up.....goid bang for buck. Aside from the minor bitchin' above, nice cruise. Read Less
Sail Date April 2016
I've sailed in the Yacht Club three times and can't wait to get back on the ship later this month. The Yacht club is the best experience that I've done and will be back again very soon. It's so nice to be pampered and ... Read More
I've sailed in the Yacht Club three times and can't wait to get back on the ship later this month. The Yacht club is the best experience that I've done and will be back again very soon. It's so nice to be pampered and being a very experienced cruiser it's nice to be recognized by the staff and made to feel special. The shows are incredible and not one bad one has been experienced. Waiting to get on the ship in the private lounge is a relaxed and comfortable experience and beyond what the other cruise lines offer for their suite guests. The best overall experience. AAAAAA+++++++++ all the way. Read Less
Sail Date May 2015
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of ... Read More
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of cruises with different companies and will never again travel on MSC. Here are the reasons for our decision: On the positive side of the experience, the ship is beautiful and it is kept very clean. The cabins were very nice and roomy. The evening shows were presented in a beautiful theater and each show was excellent and as good as anything we've seen outside of Vegas. The negative side of the experience out weighed the positive by far. To start with, from the minute we walked onto the ship we felt like we were constantly being sold things. I realize this is common on cruise ships but this seemed even worse than normal to us. Not only do they have shops but they have tables set up everywhere selling watches, jewelry, etc. There is one little ice cream machine that only operates for a few hours a day but then you can purchase gelato any time you want it. The list of things for sale seems to be non-ending. The restaurants for sit down meals were very crowded (waiters constantly bumping into your chair or each other) and the service was very slow. Each nights dinner was at least a two hour experience of waiting and the food served was marginal at best. The menu appeared to be very interesting but then when you got your food it was not hot (or cold) as it should be, not very tasty and poorly presented. The buffets offered a wide selection of food but none of it was very good and it was never kept at the proper temperature. Hamburgers, French fries, pizza, etc. were all cold. Morning eggs (scrambled or omelets) and bacon/sausage were all cold. This was not one morning, it was every morning. We are drinkers and enjoy a cocktail before and during our dinner meal. MSC offers drink ticket books you can purchase that contain 18 drinks that averages the price of each drink to somewhere around $5, which isn't bad, but the drinks are poured very strictly with only 1 1/2 oz. per pour. When you drink scotch on the rocks, as I do, this isn't very much and doesn't compare well with a normal restaurant pour. Our biggest disappointment came when we purchased the "upgraded" package of wine that costs $160 for 7 bottles of wine (almost $23 per bottle). Each night we ordered a different bottle of wine in search for one that we could even say was good. We never accomplished that goal. The wine selections were simply poor and the price vs. the quality was a complete rip off. I think the biggest problem of the whole cruise is that the help is from countries all over the world and very few speak or understand English. We would constantly try to talk to our cabin boy or waiter and they would just stare at us with a blank look on their face. On top of this, the help just didn't seem to care about the passengers. The management talks a big game of service but the message has not gotten down to the trenches. The service was nonexistent. We suggest you choose a different cruise line. Read Less
Sail Date April 2015
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get ... Read More
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get in our cabins until 3 pm. When we finally got to the cabin, we didn't know how to turn on the lights. There was nothing on the wall beside the switch to inform you and, of course, we had not received any information about this, either. This is common in Europe, we heard, but new to us. Next, we learned that our itinerary had been changed, giving us only 1 1/2 days in Bermuda instead of two full days. Don't know where that time went, since the Nassau time hadn't been extended. We know that itineraries can be changed, but the explanation given in the daily program didn't make sense. Our prime reason for taking the cruise was to go to Bermuda, so we were very disappointed. The daily program said, for the day we arrived in Bermuda, that the ship had made alternate arrangements for transport around the island besides the buses and ferries, but didn't explain what those were? Throughout the cruise, there was constant frustration by the fact that almost none of the crew spoke English. If you asked a question about a meal or directions around the ship, they did smile at you, but couldn't answer you. We were surprised that a cruise ship out of an American port wouldn't make any efforts to have crew members who could communicate with you. After the Thursday night show, the captain made a presentation on stage, talking about how the crew were a big family and got along so well, but MANY of the passengers were saying that it was too bad the crew didn't want to deal with the guests. The topper for the cruise was our "excursion" in Nassau, which was supposed to be a 2 1/2 hour tour around the capital, leaving the ship at noon, including sights of the mansions, cathedrals and 18th century fortresses, followed by "a stop at a local beach for a quick dip before you begin your return drive to the port and your ship". However, when we docked, our ship was followed into port by three other cruise ships, who all disembarked their passengers at once. There was absolute chaos on the dock as people tried to start their excursions. A man came along the line and hollered that our group was going to have "a one hour tour and two hours on the beach". People started yelling that was not the program, so the man conferred with other people. We still didn't know what was going on and finally boarded the buses just around 1 pm. The driver gave us about a 30-minute tour, showing us almost nothing ("this is a school"), and then we were dropped off at a beach, and were told by Marco, an MSC crew member, that the buses would be back at 2:15. Then he said it would be 2:30. When that time passed, he said it would be 2:45. Finally, an independent bus came down the hill to the parking lot where about 50 of us were standing and said he would take us back to the pier for $2 each. We filled his bus, but then Marco got on the bus and told us to get off, that this bus "was not in the program". Many people yelled at him and told HIM to leave the bus. Finally, he left and we returned to the dock by about 3:45. Since we had to be back on board by 5:30, there wasn't time to do much of anything else in Nassau, so we got on the ship. We went to "customer service" (although I have a hard time calling it that, since they didn't provide customer service at all on the Divina) to put in a complaint about the NON excursion, but were told we had to go to the excursion desk which opened at 7 pm. Another man was there before us, and he was absolutely furious. A second bus went to help the people at the beach area, but Marco did make those people get off the bus -- and the "program" buses didn't arrive until 4:15, so the entire stay in Nassau was used up waiting around. After dinner, we went to the excursion office -- and there was Marco! Several other people were there, too, so when we all realized we were not going to get any satisfaction from Marco, we asked to see the manager. She listened to the issues and asked all of us to write formal complaints, but said she couldn't do anything. We were all asking for refunds of what we paid for the excursion. Apparently, no one on the Divina has any authority to handle customer issues, which is really bad. We have contacted our credit card company to deny the charge for the non-excursion ($55 each). The ship is beautiful and the cabin was not bad, although there was mold in the shower tile which was not nice to see. The food wasn't anything special, for the most part. Wait staff couldn't understand English, either. All in all, we were so disappointed and will never take an MSC cruise again. We kept hearing the same thing from almost everyone else we talked with onboard, too. Passengers who are regular cruisers were saying that they had never seen this kind of poor service on any other ship. Too bad. Read Less
Sail Date April 2015
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, ... Read More
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, poor attitudes, lack of being able to be understood and only fair quality food it was very disappointing. Even the specialty dining experiences were a huge disappointment, save the pizza when you could finally get someone to wait on you. That was sad since there was almost no one there and we still waiting a very long time to get waited on. Something as simple as not being able to get sufficient ice in drinking water to asking for a scotch old fashioned only to be given scotch in an "old fashioned glass". I had to teach the bartender how to make an old fashioned. The bright spots were the shows. Entertainment was very good. Plus the only staff I felt we got good service and great attitude from were those who cared for our rooms. I have never heard so many negative comments as those throughout the entire cruise on the Divina. I felt sorry for those who were experiencing their first cruise I told a number of them to please not judge cruising by this experience. Read Less
Sail Date April 2015
Very dispointed with this cruise. The food had no flavor. The buffet offer thesame thing thoughoutthe wholebuffet. Exceptone areavery small.at night only a small sectionof the buffet was open. Not a big variety. the main dining was ... Read More
Very dispointed with this cruise. The food had no flavor. The buffet offer thesame thing thoughoutthe wholebuffet. Exceptone areavery small.at night only a small sectionof the buffet was open. Not a big variety. the main dining was verynice in decor. butthe food was small and no flavor. Nightclub close early. Casino was to small for 3700 people on board.for the three days at sea . I would never go on this ship again. And I would not recommed it to my freinds. Also not enough smojing areas for the smoker. Read Less
Sail Date April 2015
Of all the cruises I have been on,the MSC Divina is by far the worst one yet. Dinning room food was adequate, but extremely skimpy. The buffet was large, but food was not very good. The help in the dinning room was slow. While most ... Read More
Of all the cruises I have been on,the MSC Divina is by far the worst one yet. Dinning room food was adequate, but extremely skimpy. The buffet was large, but food was not very good. The help in the dinning room was slow. While most of the help on board were very helpful, I found quite a few workers who gave the impression that did not really like working their job, or helping take are drink orders. When I did get one such person to finally take my drink order, she never smiled, acknowledge my drink request, or say anything when she brought my drink order other then to ask for "my card" so she could charge me. While this women was the worse one, I noticed quite a few other servers who were not very attentive, or anxious to make take drink orders unless called over. The internet connections were very poor. I spend $99 dollars for a 5 hours of connect time, but probably got the equivalent of 1 hour of working internet, and the other 4 hours just trying to establish a connection to sites. The disembarkment was total chaos, and luggage arriving hours late for many passengers. I could go on and on about many other things, however I'm too tried right now from the poor sleep I got from the week of sleeping on the lumpiness pillows I've ever encountered. Needless to say, we will not be cruising the MSC cruise line ever again. Read Less
Sail Date April 2015
We booked this cruise based on advertisements for 2 nights and 3 days in Bermuda. The week of the cruise, we were informed that there would only be one night in Bermuda arriving in the morning of the first day and sailing prior to dinner ... Read More
We booked this cruise based on advertisements for 2 nights and 3 days in Bermuda. The week of the cruise, we were informed that there would only be one night in Bermuda arriving in the morning of the first day and sailing prior to dinner on the second day . We were allowed $25 per person for this "inconvenience". This was indeed a huge disappointment. The ship itself is beautiful, but very large. It was difficult to locate the dining room and there was no signage available until the 2nd or 3rd day of the cruise. The food on the cruise was average at best. And the service in the breakfast and lunch dining rooms (the Black Crab)was poor. I had to ask for a refill on coffee at least 3 times as an example. We did have a wonderful server at dinner. The buffet at lunch was just ok, but the pizza was very good. The cabin was very nice and the space was more than adequate and we were very pleased with our cabin attendant. We are not sure whose fault it was as both the cruise line and the travel agent (Legendary Journeys) blamed the other, but we were traveling with another couple and were not seated with them the first night. Although this was rectified the next evening, we were one of the lucky ones. A mother and her 8 year old daughter were seated at our table. They were traveling as a family celebrating the 8 year olds birthday and could not sit with the rest of their party for the cruise. The entertainment was excellent, but that is not enough to make the cruise. Having cruised many times, I would categorically say that this cruise is not what I expected. I have never written a negative critique before, but felt compelled to do so for this cruise. Read Less
Sail Date April 2015
We are not first time cruisers but we're not avid cruisers either. Our favorite is Princess. We also enjoyed Celebrity but we travelled concierge so I don't think that's a fair comparison. This was our first time on MSC. ... Read More
We are not first time cruisers but we're not avid cruisers either. Our favorite is Princess. We also enjoyed Celebrity but we travelled concierge so I don't think that's a fair comparison. This was our first time on MSC. We have many friends who have sailed on the Divina. Their opinions have been mixed. Some loved it, some hated it. We thought the itinerary was appealing and thought we'd see for ourselves. I'll start with my major complaint. We booked this cruise because of the itinerary - 3 days in Bermuda, 2 overnight. I don't know when the itinerary changed but we found out that it had changed to 2 days, 1 overnight the day before embarkation only from reading the Roll Call on Cruise Critic! Imagine my surprise. We were getting an extra sea day and a $25 credit. Whoopee! There was not one person we met on board who was happy with this. Embarkation was a series of long, slow lines. Some featured disgruntled passengers. Cabins weren't ready until 3:00 pm so most of the 3700 passengers were in the buffet area. Dinner the first night in the Black Crab was a disorganized mess. It was the passengers first night but I don't think it was the servers'. Drink orders were so confused, some of my table mates went out to the bar themselves. Service was so slow that none of us had time for coffee or dessert before the show. The next day, when we got a chance to tour the ship, we could appreciate its charms. It is truly beautiful! The spa was gorgeous, so was the infinity pool. The fitness center was very well equipped. There are hot tubs all over if that's your thing. Dinner service improved after the first night but the food was hit or miss. Some things were very good, some downright awful. Portions were small, Weight Watchers would approve, but I thought that was okay. The entertainment was top notch. A full cast show with elaborate costumes - mostly Ripoffs of Tim Burton or Disney, etc. Some odd choices. The "Wonderland" show was fabulous with an Alice in Wonderland theme complete with the Mad Hatter. But it closed with "Gangnam Style". Huh? There was a Baseball Greats enrichment activity featuring 4 former professional players. We enjoyed that very much. Would we cruise with MSC again? Can't say. Right now, we're enjoying being out of that terrible cabin. Read Less
Sail Date April 2015
This is our 14th cruise and 1st on the MSC Davina. It is a beautiful ship, lots of glass, mainly the swarvoski staircase, which was simply classy. We were upgraded from an inside to a balcony on the 13th deck aft - not much of a balcony, ... Read More
This is our 14th cruise and 1st on the MSC Davina. It is a beautiful ship, lots of glass, mainly the swarvoski staircase, which was simply classy. We were upgraded from an inside to a balcony on the 13th deck aft - not much of a balcony, could not sit in the 2 chairs provided. We enjoyed the shows, theatre production team were very talented. The food was disappointing, repetitive and limited choice in Buffet. The dining room service was OK, food a little better than buffet, but found the 1st seating time at 5:30 was too early. The cabin was fine for 2, adequate storage space, bed was too firm. Did not see much of cabin steward except for the 1st day. Musical venues were usually busy after dinner, and sometimes no seat available. Washrooms were limited and 1 or 2 stalls in the ladies, which made for a long line up especially by the theatre and dining room. In summary, compared to the other cruise line, some things were below standards. Read Less
Sail Date April 2015
Went on MSC Divina 4/11/15 to Bermuda. We were suppose to spend 3 full days in Bermuda but they informed us AFTER we got on the ship we were only going to be there for two days. They said it was because of ocean currents. Needless to say ... Read More
Went on MSC Divina 4/11/15 to Bermuda. We were suppose to spend 3 full days in Bermuda but they informed us AFTER we got on the ship we were only going to be there for two days. They said it was because of ocean currents. Needless to say there were a lot of upset passengers. Nassau was to be our first stop they changed it to our last and all we got for all their changes was $25.00 per person. Food in main dining room was just ok. Very small portions, you had to ask for double orders to make it a decent meal. Buffet was good, pizza and pasta was good. waiter staff need to brush up on manners. Don't bother going to the specialty rest. they are a joke. We ate in steak house and I felt like I was in a cafeteria. Entertainment was very good. Ship is beautiful and very clean. Would I go on the Divina again. NO. they really need to get their act together and take a look at Royal Caribbean, Norwegian, Celebrity, or Princess and see how they run a ship. Sorry MSC that's how I feel. Read Less
Sail Date April 2015
While the Divina is a beautiful ship and did many things well, the design is not terribly functional and the service not terribly efficient and there is room for improvement. We met many seasoned cruisers who found the ship's interior ... Read More
While the Divina is a beautiful ship and did many things well, the design is not terribly functional and the service not terribly efficient and there is room for improvement. We met many seasoned cruisers who found the ship's interior difficult and confusing to navigate and details lacking. The decorating choices in the nightclubs and lounges around the vessel, were pretty, but impractical, cutting down on available seating. The deep banquettes, made it necessary to either perch on the edge of the seat or crawl on and off of the seating. Washrooms in public areas were inadequate to the number of passengers. There were constant long line ups near the main dining rooms and theatre and in other areas washrooms were difficult to locate or absent. The choice to go with the electronic automatic flush toilets resulted in frustration to many of the guests, when they either wouldn't flush after use or seemingly flushed randomly. It was also difficult for the staff to keep up with stocking of the toilet tissue and thorough cleaning. On several occasions, we noticed the smell of urine or sewage when walking past the washrooms in the corridors. The food offerings and selections available for both assigned seating and buffets were good but, they were not exceptional. One evening everyone at our table ordered the entree that came with a "Duchess potato". When you put your fork into it to take a mouthful, it was so dry it disintegrated into little dry bits that were inedible! Another evening, the steak was very gristly. The main dining rooms: Villa Rosa and the Black Crab were ridiculously and needlessly crowded, making it difficult for the guests or servers to move easily to or from the tables without squeezing awkwardly between diners. Also, rather than the servers having serving platforms centrally located to their tables, they had to keep negotiating their way in and out of the closely packed diners to get their orders from a serving station elsewhere in the dining room. There seemed to be insufficient staff available in the dining rooms to quickly and effectively serve the number of diners, resulting in frustration by those waiting a very long time for the various courses of their meal or even for refills of water or other beverages. And when we tried the Black Crab one morning for breakfast, it was even worse! Not one person at our table got their breakfast requests totally correct! And the wait was ridiculously long to even get a menu! Items that should have been served together were served separately, such as one guest who wanted oatmeal with raisins, milk and a banana for breakfast. First her oatmeal arrived, after a long delay, then with additional delays for each additional item to be delivered separately to her table...by which time her oatmeal was no longer warm. When some of the guests mentioned the overcrowding, they were told it was "European-style dining." We recently spent a few days in Paris...while the cafes may have been more crowded than most North American restaurants, there was still more space to get between the tables for the servers and diners than this dining room allowed and the river cruise dining room was spacious and the service and food exceptional! After the first two nights of excruciatingly slow service, many diners opted for other dining choices rather than face the loud and chaotic environment of the main dining rooms. I shudder to think what would happen to the diners and staff in the panic of an emergency situation! The attitude of the senior staff to comments by the guests, suggesting concerns that should be addressed seemed to be one of dismissal. My spouse pointed out a problem he'd witnessed with guests being confused about how to open one of the doors from the buffet area to the outside deck area. He had noticed them trying to figure out how to open the door and pointed out a blue button to them, which opened the door. They had been afraid to push the button, in case it set off an alarm. There was no signage beside the button to indicate it could be used to open the door. When he addressed this issue with the senior staff member on duty, the staff person pointed out the button was obvious and that there was a sign, located at the foot of the door! (Yes, that's right there was a 3 or 4-inch square green graphic image of a person pushing a button--located at the base of the door...by your toes...about 3 feet or so below the button!) When my spouse pointed out that people didn't see it there. It should be located at eye level with the button. The staff person, then turned the automatic door opener on and told him that would solve the problem. But in reality, it would probably just serve to further confuse people using the door, if it opened automatically some of the time, but not at others! The biggest disappointment was the change in itinerary. We were told it was due to rough weather causing strong currents. Most of those aboard had taken the cruise for the opportunity of having 2 full days and nights to explore the beautiful island of Bermuda. Sadly, the change in itinerary resulted in everyone having to be aboard by 3:30 p.m. on day 2 for an early departure rather than 7 a.m. of the third day. Due to the ship not providing its own tenders to the major tourist attractions of St. George or Hamilton, it made it difficult to see everything in such a short time when having to rely on the public transportation. The ferry took 25 minutes to return to or from Hamilton and it took 45 minutes to return by bus, longer from St. George at the far end of the island. When you consider a bus holds only about 40 or so people and the ferry only about 150 and the ship disgorged 3900 cruise guests, it made it a worry for those who did venture out on their own to make it back on time. As for beverages, their voucher system would be improved by setting a dollar limit for items chosen from their beverage menus, rather than what seemed like an arbitrary selection of items being unavailable by voucher even though the actual dollar amount was less than others that were available by voucher. For example, a cocktail costing $7.25 or a glass of wine at $6.50 was available for one voucher; however, a Guinness beer costing $6.00 was not available with a voucher!? Why not just say anything under $7.50 is available by voucher and anything over that amount can be purchased with the voucher, but the difference will be added to the guest's account. It would also be appreciated if the cruise line would provide a beverage station on the pool decks rather than just bars requiring the guests to either pay for their beverages or go all the way back to the buffet area. While the ship offered the ability to find quiet places to just soak up the sun and sea air, it would have been nice to have them provide blankets and have the seating arranged to accommodate those guests wanting to watch the movies shown on the big screen on deck. The screen itself made it difficult to actually see the movie being screened, as for some reason it was pierced by a scattering of red lights. In spite of the Cruise Director's nightly invitation to try out the lovely shipboard Galaxy disco, with a lovely view from the 15th deck, the one occasion we tried to do so, it was so loud it hurt our ears and we couldn't hear each other speak when we were yelling in each other's ears...not exactly our idea of a romantic, fun-filled evening of dancing. The musical performances in the main theatre were very good, as were the other performers on board; however, we heard from many of our fellow travelers that they would have liked more of a choice of entertainment, such as comedians, in the lounges. We and others would have also welcomed more on-board activities, particularly during days at sea. Briefings about the ports of call would have been welcomed, with more details and videos of the actual excursions offered. It would probably helped them sell more excursions if more information were available either on the Cruise Director's daily "morning show" or in a separate seminar in the theatre or on their Excursion TV station which only showed a few photos of each port town and one long video of the Atlantis Resort in the Bahamas. The excursions desk staff were not terribly good at promoting the excursions and didn't offer information, but only seemed to respond to direct questions asked of them. We had an interior cabin, the bed was hard and the two mattresses put together to make our queen bed, resulted in an uncomfortable ridge between us when we cuddled together to sleep. The pillows appeared to be filled with latex foam chips and even two didn't make for adequate neck support. When I asked if it it might be possible to get a more comfortable pillow, I was told those were the only pillows available, all they could offer was an additional pillow. We were surprised when we were unable to locate face cloths or bathrobes in our cabin. I thought perhaps it was just an oversight, but while we did receive face cloths on the second day, when I requested them; we were told they did not supply bathrobes. A few envelopes and sheets of writing paper and a postcard of the ship were provided--but, not a single writing implement: no pen, not even a pencil was provided for guest use in their cabin. So silly! I'm mean really! promotional pens are an inexpensive means of advertising for the company and even the most spartan inexpensive motel provides a pen or pencil for their guests! More sound-proofing between cabins would also be appreciated! We had a young family beside us, whose wee one's cries and tantrums made it very difficult to get a full night's sleep for them and for us! The flight on Sunwing and the transfers arranged to and from Fort Lauderdale were good, and the disembarkation process fast and very efficient, although it did result in our having to vacate our cabin by 7 a.m. and then sit at the airport for 3 hours waiting for our flight. Sadly, while Divina may be a beautiful ship with much to offer, any of the guests we spoke with all spoke of those little details that needed improvement, as well as the attitude of the staff when issues where brought to their attention. Many said MSC needed to "step up their game" if they wanted to build loyal North American return business. Some had given the Divina a second chance, having traveled on her previously and thinking she was relatively new in the North American market and was still learning the market. Sadly, they didn't see any improvement and would not be returning and or recommending her or MSC to anyone. The devil is definitely in the details. Just as anyone who has been kept awake or bedeviled by the buzzing or biting of tiny insects in the night, can agree that sometimes the smallest annoyances can be the worst! I wouldn't say never to travel on the Divina or MSC cruises, but just be prepared for their idea of "European-style service." Read Less
Sail Date April 2015
I read the reviews before my trip and came not expecting the best...I am a Royal Carib and Celebrity cruise loyal customer but I wanted to see Bermuda and this one offered 3 nts. in Bermuda so that was why I booked. Needless to say 4 ... Read More
I read the reviews before my trip and came not expecting the best...I am a Royal Carib and Celebrity cruise loyal customer but I wanted to see Bermuda and this one offered 3 nts. in Bermuda so that was why I booked. Needless to say 4 days before the cruise I read on cruise critic that the ship would not get 3 nts. in Bermuda, no reason was ever given and big deal we got $50. onboard cr. per room. They could have given a little more for the bate and switch. The ship is just beautiful and no one could ever find any faults with it other than toooo many mirrors looking at yourself, lol....A lot of walking involved, I was lucky to be on the 12th floor center, elevator was 2 doors away and up 2 flights to the buffet and down to the dining room. The shows were pretty good, Michael Jackson was about the best to me. The clubs were the best of any ship I have been on, with the entertainment and dancing, all kinds with whatever you wanted and a lot of people in them all the time. Very little on other ships...gambling the same as all the rest, I love casino's but do not bother gambling on any of the ships much because they don't pay out anything. The food at the buffet was slops but this is almost on all the ships, the dining room is usually the best place to eat. However food at night was good, I love fish and the salmon, shrimp etc. were very good, small portions but u could always order more. the lobster was the best I have ever had....the lunch was also good in the dining room the hamburger the best, buffet hamburgers looked cremated and not edible. the breakfast was better than the buffet but not much with poor service. I had an inside cabin which was very small with not even a small sofa or chair to sit on, you had only a hassock to sit on. I paid a little more for my room with the understanding of room service which is a real joke. Breakfast was beverage, rolls with butter that was it, lol.....I called one nt. because I was not feeling well for a pot of tea. They said I would be charged for it because it was after 10pm. What a rip off....I just ordered a pot of hot water and had a few tea bags in my room that I used. Just not good customer service that's for sure. Then if u wanted to book ahead for an onboard cr. etc. they want $10. up front. This should be free and just ask for a deposit....All in all I would not say I would never use them because there were a lot of good things the ship had to offer. The best thing is you cannot beat the price for a newer beautiful ship..... I guess I am spoiled after going on Royal Caribs Allure and Oasis, now they are the best shows to ever see.... Read Less
Sail Date April 2015
There was 7 of us in our party, including 3 children and every single one of us from 5 years old to 49 years old thoroughly enjoyed this cruise. The ship was beautiful and clean. Embarkation could not have been easier. We signed the ... Read More
There was 7 of us in our party, including 3 children and every single one of us from 5 years old to 49 years old thoroughly enjoyed this cruise. The ship was beautiful and clean. Embarkation could not have been easier. We signed the kids up to the "kids club", had something to eat and drink at the buffet then proceeded to explore the ship before our rooms were ready for us. We had the early dining at The Black Crab where our waiter provided excellent service. He simply could not do enough for us or the children, often providing food that was not on the menu, extra courses and alternatives for the children. All in all we could not fault the service of the staff. They were polite and attentive and we only had the odd minor problem communicating, which was probably down to my Northern English accent which many Americans have a problem with. We had taken the premium drinks package and feel that we got good value for money as the brother in law likes a malt whisky or two, the wife has a penchant for Champagne and I like a few cappuccinos in a morning. The entertainment was a little repetitive with the acrobats performing the same tricks but in different costumes on different nights. Our 5 and 9 year old boys enjoyed the kids clubs but my 11 year old niece found it to be too childish. She found the marching and singing to the theatre in the evenings to be too embarrassing to bear (and I'm inclined to agree). The upside was that the kids had front row seats for the shows, most of which they really enjoyed. The itinerary was amended which we were disappointed about as we didn't really receive a properly informed explanation as to why. I believe either someone messed up with their calculations big time or they decided to save money by sailing at a slower speed. All in all we had a fantastic week on a beautiful ship. Read Less
Sail Date April 2015
This was my 55th cruise and my husband's 51st cruise. We have sailed on all the major lines multiple times, and on some lines that no longer exist. For the past 15 years we have pretty much only sailed in suites. We chose this ... Read More
This was my 55th cruise and my husband's 51st cruise. We have sailed on all the major lines multiple times, and on some lines that no longer exist. For the past 15 years we have pretty much only sailed in suites. We chose this cruise for the itinerary and after reading reviews decided that we would go Yacht Club. At the time we booked the only cabins available were the larger YC2 with no balcony on deck 12 or the smaller YC1 on deck 15. We went with the smaller cabin YC1. It was more the size of a standard balcony, but was luxuriously appointed. The bed was the most comfortable I have ever had and we will be out buying a new Memory Foam mattress next week after the comfort we had on MSC. We flew into Miami the day before and stayed at the Miami Airport Marriott. We got a pretty good deal on the room with a breakfast package. The room was small, overlooked the A/C units, but the furniture and carpets had been updated. The food in the hotel restaurant was good, but lacking in choices, especially for dinner. The lobby was like Grand Central Station. It was always crowded and noisy. There were several groups staying there. While our stay was OK, we decided we would never stay there again. Around 11am we checked out and got a taxi to the MSC Divina. Our driver pulled up right in front of the Yacht Club tent and a porter immediately took the bags out of the trunk and handed them over to Luis Cuenca who was in full butler regalia. Luis put new tags on the bags, checked our paperwork and whisked us inside the building. He insisted on taking our carry on bags. He took us through some barriers right to the front of the Security line. We quickly cleared security and went up to the Yacht Club Lounge in the terminal to check in. There was water, juice, pastries etc. available in the lounge. We completed the check in process in a few minutes and had only been seated a few minute when Kamil, the head butler announced that we could now board the ship. Kamil took the carry on bags from us and led us and a group of others onto the ship and up to the Concierge Lounge. We met with Guissepe, the Asst. Maitre D and selected our dining time for Le Muse. From there, our regular Butler Aaron Pineda collected us and took us to our cabin. We were booked in 15012, a YC1, that is directly across from the entrance to the Concierge Lounge. After Aaron put the carry on bags in the room he gave us a little tour of the Concierge area, library and Top Sail Lounge. He said he would come to collect us that evening to lead us to Le Muse. Le Muse, the YC dining room, is at the other end of Deck 15. If the weather is nice you can just go outside and walk to the back, but if it is windy or raining you have to go down to Deck 7 and navigate your way to the back elevator bank and then go up to 15 right by Le Muse. This escort to the restaurant also served as a lesson in how to navigate the front elevators with the YC card. The card needed to be put into the slot outside the elevator in order to get the elevator to stop at deck 15. Then you put it in the slot in the elevator and it often overrides the other buttons pushed and Aaron explained that I could change a down elevator to an up elevator by using the card. Whenever my card turned the elevator into an express to Deck 15 or changed the direction, there were either nasty comments or bemused looks from other passengers. As late as 5 days into the cruise we met other YC guests at the elevator who did not know about using the card to call the elevator and thought the elevators were just really slow. We originally selected 7pm for our dining time, but the first night it was so busy that we decided that we wanted to change our time. The next morning after breakfast we met with Guiseppe and asked too change to a less busy time. He assured us it would be better since they decided to open Le Muse at 5:30 since so many YC guests wanted an early dining time. We said we just wanted the least busy time so he said to come at 8:30 and Gabrielle, our waiter, would be ready for us. It turned out to be a great decision. The service was better, waiters were less harried and we had more time to engage with the staff. Since we chose the later dining time we went to the shows nightly at 6:45pm. We never had trouble finding a seat. The entertainment on this ship was by far the best we have seen on any cruise ship. There was a full production show every single night. The cast got unsolicited standing ovations. From the Frank Sinatra show to Wunderland, the Pirates show, The Michael Jackson show (with a fabulous ending), the Classical tribute with both ballet and opera, we enjoyed it all, There was also a wonderful afternoon opera performance. My husband, who is not an opera fan and thought he would hate the Classical Tribute show ,was on his feet yelling Bravo at the end. As for the food, we have to eat Gluten Free and MSC Divina took good care of us. They have a GF menu and we were given that menu and the regular menu the night before so we could choose what we wanted for dinner. Since some things are naturally GF like Filet Mignon and lobster, we could have them off the regular menu. The GF pasta dishes were excellent. They also have GF breakfast and lunch menus and we did not have to pre-order from those. Our waiter figured out by day 2 that I always get the same thing for breakfast so I did not even need to see a menu. He also quickly figured out my husband's regular rotation of GF Eggs Benedict, Steak and Eggs or a Ham and Cheese Omelet and he too did not have to say a word. The GF bread was excellent. At breakfast they also brought us GF Chocolate Croissants, muffins, tarts, cookies, crackers which were all very good. Gabrielle and Anna his assistant took great care of us all week for nearly every meal. They quickly learned we liked still water and red wine and brought it immediately at lunch and dinner. We could not have asked for a more congenial, efficient waiter than Gabrielle. In order to be able to communicate even better with Gabrielle we went to Italian lessons and enjoyed trying it out on him. He also taught us additional words. Grazie and prego were the norm. The MSC Divina is a stunning ship and is the most immaculately maintained ship we have ever sailed. The ship was spotless and there was not a speck of rust on her anywhere. We recently sailed a RCCL ship that had undergone an extensive dry dock just before, yet when we were out on our balcony all we saw around us was the rust. The public rooms on the Divina are luxuriously decorated. The Italian design sensibility is evident. All the crew members we encountered were friendly and helpful. We really didn't have to ask our Butler for anything - he anticipated our needs and met them before we could even ask. The complimentary mini bar in the cabin was refreshed twice daily and he saw that we drank the same things and ate the same snacks all the time, so he brought extras of those for us. He and his assistant serviced the cabin while we were at breakfast and again while we were at the show. Since we usually had 45 minutes to an hour between the show and dinner, we made it a habit to go back to the cabin and then to cocktails in Top Sail. Vartsan, our main bar waiter there was delightful. On the sea days we hung out up by Bar One and the YC Pool an hot tubs. The service from Martha and Kamil up there was great. There were plenty of clean towels always available and they came around often taking drink orders. We also could have a light lunch up there and have snacks. It was so calm and relaxing. We took excursions in both ports. That was handled well. We were given a letter along with the excursion tickets and told what time to meet at the Concierge area. Then, Kamil escorted us the back way to the gangway, off the ship and right to our bus in Bermuda. In Nassau another butler escorted us to the designated tour operator who then led the group to the buses. Debarkation was a breeze. We had to be out of the cabins by 8am. Around 7am we went to Le Muse for a full breakfast and final hugs and kisses from the staff. We went back to the cabin, gathered our carry on bags and went into Topsail Lounge. We could have had drinks or coffee or continental breakfast there, but declined since we had already eaten. When you are ready to get off, starting around 7:45am, if you have told your butler the time you wish to depart he comes to escort you to the gangway. We decided to play it by ear and Aaron came several times to check on us. We decided to get off around 9:45am and the Concierge paged our butler and he took us down the back way and put us at the front of the line at the gangway. We said our good byes and got off the ship. We immediately found our luggage, zipped through Immigration and were in a taxi. From the gangway to the taxi took us all of about 7 minutes. We will definitely sail MSC again, but have agreed that the Yacht Club is the only way to go. We loved having the intimate spaces of the YC and also the advantage of the larger ship when you wanted to go hear music, see a show, go to the casino or even pop into the Buffet for a bite to eat. The service in the YC was wonderful. Considering how much wine we had at lunch and dinner, the drinks by the pool, the nightly cocktails in TopSail, etc. we would have had a huge bar bill. But, since it was all included the only things on our bill were the daily service charge of $12.00 per person and the shore excursions and internet package. We had a nice OBC from the booking promo so our bill was minimal when we got off. The extra money for the YC was well worth it and for a big drinker, you will probably break even or come out ahead, plus you get pampered all week. Also, when you stay in YC the Captain comes to you. The officers invited all YC guests to a late morning cocktail party. The Captain greeted everyone. He was just so personable, as was the Social Hostess Manuela, who spoke for him in German and French. We had the privilege of getting to know her on a shore excursion and saw her around the ship and again at Atlantis and she was always very cordial. Read Less
Sail Date April 2015
I still haven’t come down from my MSC Davina cruise. I, like many, was skeptical of this European style ship in American territory but boy was I pleased with this choice. We booked the Yacht Club, in my opinion the best way to travel. ... Read More
I still haven’t come down from my MSC Davina cruise. I, like many, was skeptical of this European style ship in American territory but boy was I pleased with this choice. We booked the Yacht Club, in my opinion the best way to travel. The room was a beautiful balcony cabin with a sitting area, large closet and gorgeous roomy bathroom. Best shower I have had on any ship, with fantastic water pressure. I am not a small person and had plenty of room in the shower/tub, if I was taller I might have a problem, over 6’3’’ could be an issue Beds were very comfy and pillows were good (we had a choice from the pillow menu). We also had a mini bar in room which the Butler kept stocked with things we chose. From the beginning – Check in was a little slow at first, apologies were given and it really was not bad. Since we were in the YC we were escorted thru by our Butler in a small group, lead thru security and into a private lounge to a quick check in and some drinks and snacks. We arrived at about 12:30-1:00 we were on board by 1:30 and our room was ready. We met with the concierge, our personal butler and the Head Maître De for the YC restaurant Le Muse. Food was good in La Muse – issue is it’s on the other side of the ship…. Strange. I did hear they are changing that on the new ship coming in 2017. We explored the One Lounge and bar with its stunning panoramic views from the 15th floor. They have a piano player in the evenings. We sat at the YC pool bar most days enjoying the weather and fabulous drinks. Pool and Jacuzzi were very nice and rarely crowded plenty of chairs and towels to go around. The service was outstanding in the YC. Every staff member was polite, fun and would do anything to make our time one to remember. After the first day they knew what we liked to drink, they knew how we liked our morning espresso drinks and if we mentioned something we liked it would magically show up either in our room, mini bar or were we were sitting. At first this was strange but then I realized that they were trained for this type of service, to listen and provide what they could for your pleasure. This is how 5 star hotels and resorts operate. They had food constantly either at the pool bar or the lounge, not large meals but we could graze all day starting with a great breakfast, sausage, eggs, bacon, fruit, fresh squeezed OJ, omelets to order and if you wanted pancakes or waffles all you had to do was ask, from there on to a host of cheeses, meats, pastas, shrimp, hors d’oeuvres, pastries and more drinks throughout the day. Best pizza, pasta and coffee outside of Italy I have had – gelato is pretty good also. I toured the rest of the ship and it can be confusing but it has to be the prettiest ship I have ever been on. I spent a couple evenings in the Galaxy night club and did have fun. Music is for the masses and there was something for everyone if you hung out long enough you would hear what you like and plenty of people were dancing. NOW the music piped thru the speakers on the ship is interesting and you learn to tune it out. They need to fix that! The spa and its services and staff were outstanding and I even got my hair done and was very satisfied with the outcome and price. Watch for the daily specials they have some exceptional deals. The card elevators were my favorite, pop in my card and go from 6 or 7 to 16 express. Our itinerary changed but I was not as upset as some were on the ship. MSC did compensate with a small ship board credit for all, of course some were still mad and it probably ruined their vacation. Our ship was sold out but was not really crowded because there were not that many children aboard. There were many older people and even a Motorcycle Club that brought their bikes and rode all over Bermuda. As for disembarkation, we were escorted off by our Butler which made things smooth and easy. As for all the reviews that didn’t like this ship I say not every ship is for everybody. There are ships I would not go on because they do not cater to my needs or what I enjoy. This ship is VERY European and unique in its Yacht Club experience. For the price and what you get for that this is a steal of a deal. I also bought the $10 voucher to receive a $400 on board credit on my next YC booking, and by signing up to the MSC Club you earn benefits quicker than other cruise lines. Thanks to my TA who suggested this cruise because of the Yacht Club and knows me so well, something different and I hope they don’t change and become over Americanized. It’s great to have a choice! We enjoyed this cruise so much and definitely got hooked on the service. We have already booked our next MSC Davina cruise for November – a B2B!!! Read Less
Sail Date April 2015
Horrible. Horrible. Horrible. .I was told my balcony stateroom would be on deck 12, midship, starboard side and came with 24 drink vouchers. After my cabin was assigned on deck 8 I called MSC...I was told there were no notes in the system ... Read More
Horrible. Horrible. Horrible. .I was told my balcony stateroom would be on deck 12, midship, starboard side and came with 24 drink vouchers. After my cabin was assigned on deck 8 I called MSC...I was told there were no notes in the system that made mention of this. We booked the cruise onboard the Divina on a previous cruise by the cruise consultants, they told us the notes would be put in the system for 24 vouchers, deck 12 mid ship, starboard with $200.00 on board credit, but obviously was never put in the system because their "computers were down" I was booked in 5 different cabins by the time the ship left port in Miami..I was never told that the complete itinerary had been changed, giving us less then 2 days in Bermuda, which was the reason I booked this cruise in the first place. Only 5 hours in Nassau was completely ridiculous. We should be reimbursed for the changes and times in ports. Why should we pay full price for less of a cruise then booked.. And MSC never gave anyone the real reason for the change. Some passengers told us they received e mails that told them about the change on the second day in Bermuda. Too late then.. .Embarkation took over 2 hours in line with hundreds of complaining, disgusted and tired passengers. After my suitcase arrived I found severe damage, I opened it and found 2 large cans of sunscreen with the tops broken off and all my clothes covered and soaked with sunscreen which contains denatured alcohol. They were in zip lock bags and wrapped in 2 additional plastic bags when they were packed, we found them out of the bags in the suitcase, which meant someone opened my bag and never reported it to the ship..Needless to say everything was ruined. After making out a formal complaint, the ship sent someone to look at all these items and I was told they would wash or dry clean the clothes, repair and clean the suitcase. After 2 different cleanings and nothing but a bathing suit to wear for 3 days, I was left with ruined and bleached out clothes and a damaged suitcase. Oh well, and "sorry about that" is what I was told.. I asked if someone could assist me with the broken suitcase (broken wheels) on disembarkation and was denied the help. I was never even offered a free meal in a specialty restaurant or a free drink for what had happened. Some nights you had a difficult time finding enjoyable entertainment. Minimum announcements to tell you what was available (except for the bulletin) on board and no announcements on disembarkation day to explain which color was disembarking at which times. The television had a scrambled signal for most of the cruise, which was the same on the prior cruise. No channels to speak of except cartoons, Spanish stations and CNN.. My last and final cruise with MSC. Now to file my damages which I was told not to hold my breath for a complete reimbursement by crew members. I won't waste my time with this cruise line again, they can never measure up to a Norwegian, Royal Caribbean or Carnival. And I have been on almost 50 cruises with many different lines.. When I arrived home I filed a report and damage claim as told. After waiting two month's I was offered $50.00 or $50.00 towards my next cruise as onboard credit. With well over $600.00 in damages I told them to keep their slap in the face offer and just won't sail them ever again. Read Less
Sail Date April 2015
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the ... Read More
I am going to start with the good things we found on this ship. It was absolutely beautiful! The lounges and sitting areas and the dinning rooms were really very nice. There was always someone cleaning the brass railing. We were on the 12th. deck and had a balcony. The room was about the same size as most but the storage area was really nice with lots of drawers. They had real Italian Gelato that was scrumptious but it cost extra! That's about all I can say! We have sailed on Holland America, Celebrity, RC, Norwegian and Carnival. To date this was by far the worst cruise we have ever been on. Here's why: First day on ship: No one to greet you, had to find your own room which we have had to do on other ships but there was always someone to greet us! No hand towels in room, when asked why, the answer was " We don't have enough to go around until the laundry is finished" Are you kidding me? Glasses in bathroom were dirty.Lipstick was on them! Yuck! The rug in our cabin was not vacuumed, there were crumbs all over. No ice and when we asked for some no matter when our request was ignored.When they did fill the ice bucket it was only half full! The paper place mat under the ice bucket and glasses was very dirty, looked like it had been used for lots of cruises. The soap pump in the bathroom (they don't use bar soap ) was not working, we pointed it out to the steward and he just replied it was clogged up! Did nothing to fix it and we did not have hand soap the whole trip. The first night I got into bed and sunk down about a foot. There was a very large indentation on the mattress. You can see the way the mattress is sagging but when one tries to sleep on it, it gave way to a deeper level. The night was not a good night..no sleep and in the morning lots of pain as I have a hip problem and sleeping in a hole was not fun! I went to the desk and told the lady that I had a problem with the bed, I asked her to either give me a new mattress, new room or refund my money. I had a new mattress within the hour, and one would say "wow that is great service, but I say no it is not....that old mattress should have been removed before they sold the cabin to us! I have never seen pillows like the ones we had....filled with little pieces of foam, they were flat and lumpy and smelly. The sheets were old looking as was the blanket. I felt like I was at a Motel 6. The towels are not nice and soft, but rough and old. Some days we got one washcloth, other days we would get two, sometimes no hand towels only to have the steward rush in and give us some right out of the dryer! When we left our room and returned the glasses always looked like they had just rinsed them out. They never looked clean and sparkling like on other lines. The TV had only 2 channels in English...CNN and one other. The rest were in different languages. Movies were not free as on other ships who have DVD's in the room and DVD rentals that are free. It cost $8.00 to see a movie. The info on the ship lacks a lot, you get the newspaper but I searched all over for how much the Internet cost and never found it. No one in the cyber room to help. We had to search to find the Gelato, it was never mentioned in the daily newspaper. The Gelato was great but it cost extra. I found it very interesting that all the shops on this ship were high-end shops. They were very quiet, not too many people wanting $250.00 purses! There were no $10 gifts except for one day on the pool deck they had a sale...if that is what you want to call it and they had a bunch of $10 watches. Room service was very slow sometimes our room would not be made up until after lunch. It looked like they had way too many rooms for each steward. On other cruises we have always enjoyed breakfast in our room but the menu was so bad that we gave up and said we should just go to the buffet. The selection for the breakfast was milk, yogurt, tea, bread,rolls toast, Rice Krispies, Muffin, Brioche, Fruit juice, Coffee, Hot chocolate, Rye bread, Corn Flakes, Muesli, Croissant,Jams, butter. Muffins were day old and dry!Toast was ice cold, butter would not even melt! The breakfast buffet was the same every day....boring. The beverage areas were always lined up and often they ran out of coffee??? Who runs out of coffee? I have never seen this happen on any line! The iced tea was the same at lunch often there was no ice tea or no ice! The staff in the buffet were as friendly as a snake...they never made eye contact. It was always noisy and crowded. Hard to find a seat many times and the isles were narrow so people had a had time carrying food to the tables without running into someone else. One of the worst things I noticed was that the hand sanitizers were sitting off to the side of the doorways and most people did not even use them. It was a self serve buffet, so everyone touched the spoon handles, can you imagine how may germs were on those handles? The handles were ususaly sticky! We used a hand sanitizer at the table after we got our food so we could prevent from getting sick. I even saw a lady stick her finger in a roll to see if it was fresh and then walk away! Classy! The dinner was interesting, we sat at a round booth with out friends. There were eight total. The waiter never introduced himself, he was cold and indifferent. The silverware was not set up on the table other than a knife and a fork. No spoons...I saw many stirring their coffee with knives! If you ordered soup they would have to bring you a spoon! We spent time passing the dishes to the waiter from the back of the booth. That is not a good place to sit avoid it if possible! Water glasses sat empty, I like to have water with my meal but every night I ended up with an empty glass waiting for a refill.No ice ever in the water! The bread was served at the beginning of the meal and then we never saw it again, so if you like bread take two at the beginning. As for the food, it was bland and uneventful. Nothing to write home about. I have never had to add salt to my food on any cruise line except this one! The pizza was OK and they had hot dogs and hamburgers every day at the buffet, who wants those on a cruise? Did they think that is what Americans want? One day at the end of the lunch time I saw them covering the left over hamburgers with Saran wrap....were they going to serve them again? Many times it looked like they had used leftovers for the dishes and only people who have been on many cruises and good cruise lines would notice that. If this was your first cruise I am sure you would have a different idea of what it was all about if you have cruised a lot you will be very disappointed with this line as so many of my fellow passengers were! The coffee at dinner was old, as a coffee drinker for many years I know what old coffee tastes like! Disgusting! The desserts on this line are atrocious, I have never seen such poor choices! The shows were boring, same people doing the same dances and I mean the same moves but with different costumes and stage setting! The same lady singing and that got to be really old! They did have three acrobats but after seeing them twist themselves into unthinkable positions one time, it was enough but they were there every night! The Theater is beautiful and I mean beautiful...until you sit down and find out that all the seats are broken down and you feel like you are slipping forward. Very uncomfortable! They changed the order of our stops on the cruise and left hours earlier than we were supposed to out of Bermuda, we still don't know why. We were docked at Prince George Wharf in the heart of downtown Nassau. Once you leave the pier, you will walk directly into Rawson Square, which is the center of town. However, in Hamilton we docked at sea and had to tender into town, the water was so rough that we just stayed on the ship and saw many that did the same. They had some injuries due to the rough seas. They did not provide any info in the cabin on on the TV about the ports, so we had no idea what was there or how far the towns were. We got a letter telling us to be in the theater at 3:30 pm the next day because we didn't show up for the lifeboat drill...we were there...they just didn't scan us but they took photos of us! We reported to the desk that we were there and we would not be at the theater and we had photos to prove it! That night at 6 pm they moved dockside. The excursions were high priced and few and far between so we went out on our own. We visited Hamilton and took a ferry and a bus to the town of Saint George. I would never recommend Bermuda to anyone! What a dissapointment! The day we got off the ship we noticed that our color tag was at the end of the line. We had to get to the airport or we would miss our plane, so we just got up and followed the group that was going out at the time way ahead of the time we were supposed to leave. There was no problem and we got right out and made our flight. Had we waited until our color was called we would have had a big problem! One thing I thought was interesting was that the waiter who had never introduced himself, treated us with indifference the whole time and even pushed my husbands chest back from the table so he could put the napkin on his lap the last day of our cruise,( the only time he placed the napkin on our lap) had the audacity to ask us to give him an"Excellent" report on the card they left in our room. So all in all would we ever go on MSC again? Not in this lifetime, there are too many other lines that are far better and the cost is the same or better! I am not a cruise snob, but money is hard earned and when one looks forward to a nice relaxing cruise for a year and then it is this awful well what can I say? They need to take some lessons from HAL or RC....now those are real cruise ships the care about their customers. If you would like to see some photos I took go here:http://cruisereviewsbysharon.blogspot.com/ Read Less
Sail Date April 2013
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we ... Read More
This was our ninth cruise overall, our first time with MSC. We cruised previously with Celebrity, Princess, Royal Caribbean, NCL, Carnival, and Holland America. After reading the reviews, we embarked with low expectations. Since we live in South Florida, getting to Fort Lauderdale was no big deal. We arrived at the Port Everglades around 11:00 AM. Embarkation was slow, but painless. MSC says they are in the process of rebuilding terminal 4, but we hear the MSC Divina is taking the Poesia's place and is sailing from Miami. Once on board, we were greeted and provided with a small life jacket for our 16 month old daughter. We went our room which was very clean, and well maintained. Our room was a superior balcony room on deck 12. While in our room, we met our room steward, Juliette. While many aspects of this cruise did not live up to our expectations, Juliette was well above our expectations and continued to impress us throughout our vacation. The ship itself was very well maintained and absolutely beautiful. Crew was observed throughout the ship relentlessly cleaning the brass, glass, floors etc. Service - Service was VERY slow in the IL Palladio dining room. Water was only filled once a night and you would have to ask the waiter several times in order to get more water. It was faster for me to walk up to the buffet and get my own water. My daughter has a dairy allergen which we notified our waiter. Every night we reminded him of the allergen yet he continued to bring dishes with cheese. One night our waiter argued with my wife after we asked for pasta but instead received rice. The waiter insisted the rice was pasta but then admitted they did not have pasta. My mother in law has mobility issues and needed a wheelchair to navigate the ship. With a baby and wheelchair, my wife was pushing her mother back to the room. Three crew members watched as my wife attempted to move the room steward clean supplies from the hallway that blocked their path. One crew member walked by and did not stop until my wife asked if he could help. His response "Am I supposed to help you?" The staff members for the most part were very unwelcoming. The only exception was the treatment provided to my daughter. All staff members went out of their way to help my little one in any way. I think the dining room staff was trying to do their best but it was evident they were understaffed and overworked. One word to describe the service on MSC is disorganized. Dining: MDR -- Food was mediocre at best and service as stated earlier was horrible. Desserts were by the far the worst I've experienced on a cruise line. The pasta with meat sauce would have been better done by Chef Boyardee. The steak on the first night was the only good steak on the entire cruise. We showed up late one night for dinner as my daughter was having a tough day. The matre D approached us and said that if we are not there on time that we would not be served. My wife tried to explain the him that we did not want our toddler to disturb others and his response was " I don't need an excuse." Room Service -- Did not use. Buffet -- The selection was great but again most food was mediocre at best. The exception was the chicken wings, pizza, and hamburgers were really good. Pools - The pools were nice and the hot tubs were very relaxing. The pool decks were busy on sea days but we always managed to find a place to settle down. Entertainment - The entertainment range really never changed. The themes changed but the acts remained the same; Dancers, and singers in a different costumes. The acrobats were outstanding and talented. On this cruise, we found ourselves very bored. There was a lack of activities during the day and very few venues for entertainment. Sure there they hard their bars, but they had the same singers every night. One of the singers who played the guitar sang the same songs every night. Cobus was a good cruise director and should go places with MSC. Announcements - The only announcements were the imperative ones and yes in many languages. The shows always started with an explanation from Cobus who speaks English and a translation from Anna Warner in multiple languages. It never bothered us but many people became annoyed with the multi-lingual announcements. Fellow Passengers: There was an older crowd but all were very respectful. Most passengers adhered to the dress code of the gala night. Ports : Nassau -- Not a big fan but it was a relaxing day. Bermuda - Self-tour. In Bermuda, we bought the ferry/bus passes, and they were the best way to get around. We hired a taxi driver in Hamilton who took us the aquarium for my daughter. The aquarium was beautiful as was the entire Island. Embarkation: This was the slowest and worst I've seen in nine cruises. Again, MSC was very disorganized. We were supposed to be off the ship at 930 AM but did not get off the ship until 1100 AM. Caution: The elevators did not give much time for ingress and egress. There were multiple passengers on board who received injuries from the doors closing on them. My daughter's hand was one of them when her hand got stuck in the door. Thankfully the extent of injury was minor but some passengers were not as lucky. While the experience was not as bad as some of the reviews we read, it was clearly not up to the level of any of our pervious cruises. This was a destination cruise as we always wanted to see Bermuda. The cruise was adequate but I do not see us using MSC for our future cruises. Read Less
Sail Date April 2013
Since both my husband and I are seasoned sailors, we tend to prefer smaller ships; however, the price for a trip to Bermuda was right so we decided to go on this cruise. Let's start from the beginning! Processing of passengers at ... Read More
Since both my husband and I are seasoned sailors, we tend to prefer smaller ships; however, the price for a trip to Bermuda was right so we decided to go on this cruise. Let's start from the beginning! Processing of passengers at the terminal proved to be a somewhat slow process in what felt like a huge warehouse facility. Photos were taken for I.D. purposes, then we hurried up and waited in rows of chairs to eventually hear our "boardingn number" called. Once on the ship itself, we found it to be a beautifully appointed ship and very clean. Once in our cabin and ready to unpack ou clothes, we found that there were some missing hangers (the type that clip into a ring on the rod). I called down to housekeeping asking for additional hangers and was informed we'd have them shortly. Meantime, we doubled up our clothes on the existing hangers. Several hours later (we boarded about 2:00 p.m.), and after dinner and evening show, we still didn't have the hangers. I called back a 2nd time and was told "Patience Madame". I thought 7+ hours was being patient. Called again the next day (3rd call) and was told we'd have the hangers shortly. Again, no results. Found our cabin steward who got us hangers within minuts! I give high marks to our cabin steward who took excellent care of us during our trip. Because of work being done on the dock area in Bermuda, the itinerary was changed so that we went to Naussau first. As a result, we only spent 2 days in Bermuda as opposed to the original 3 days we were to be there. Upon arrival in Bermuda, ship had to anchor and tenders used. Seas were rough and several individual were injured. I must commend the crew as they did a tremendous job of helping passengers on and off the tenders. Dinner... our dining room steward was wonderful with the exception of one thing only. When I asked for a glass of Cabernet-Sauvignon to go with my rack of lamb, I was told that the wine was a white wine, and not red. This was such an unexpected piece of information that I just decided to order Merlot instead. I can only assume that the steward thought I had ordered Sauvignon Blanc. Menu selection was excellent but food was usually served lukewarm - never hot. Breakfast and lunch in the Cafeteria were sheer bedlam! Finding a table was akin to looking for a diamond in shag carpeting. Unless one got there before the serving stations were open, your chances of finding a table were very low. Consequently, we started going to the restaurant for lunch and breakfast... at least we were led to a table with available seats there. Service was another issue though. Menu options were more limited and food was tepid at best. One morning, I asked for a mushroom omelet with 2 links of sausage and got scrambled eggs with bacon! Communication was a problem. If we asked about something which was not a familiar word to the crew, we got a shrug as they walked away. Back to the Cafeteria... on the PLUS side... the salad bar was excellent. The caliber of entertainment was superb! Unfortunately, in order to get a seat, we had to line up 30-45 minutes ahead of time. The balcony was not the answer either as there was a bar at eye level so that we had to sit forward on our seat in order to see above it or scrunge down in your seat to see below it. The variety of lounges provided good variety of music from ballroom to latin and classic. We enjoyed ballroom dancing several evenings and a quiet cocktail in one of the quieter lounges. Some of the staff was borderline rude on a couple of occasions that we witnessed. Once was in the library where 2 male staff membes were doing an inventory of the books. One lady found a book she would have liked to read but access to the book was unavailable (doors were locked). She was informed in a less than diplomatic manner that an inventory was being conducted. No smiles, no "I sorry"... just very abrupt reply to her query. There was a lot of activity in the pool area. My husband and I did find a quiet spot at the stern where we were able to relax and read our books without all the noise and activity. The crew did a wonderful job of entertaining those passengers who wanted to participate in a wide variety of programs. Some passengers complained about the fact that announcements were made in several languages but I didn't find that to be a problem as, if I missed the announcement in English, I could then catch it in one of the other languages as I speak French and Spanish. Overall, the bottom line is, would we go on the MSC Poesia again? Answer... it depends on the itinerary and price but we do prefer smaller ships (350 passengers and less is our preference). No long lines and better service since there are fewer passengers. Read Less
Sail Date April 2013
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