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145 MSC Cruises Bahamas Cruise Reviews

This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what ... Read More
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what to expect since other cruises were started to show cases and quarantines, but we decided to make a go of it anyway! We flew in the morning of the cruise and arrived in Miami without any issues.We got to the port around 9:30. Check-in was a breeze, even with all the extra precautionary steps - such as them checking every single page in our passports to make sure we hadn't traveled to a banned country, and doing thermal scans of every passenger. I'd say check-in maybe took 30 minutes total. They never gave us a total headcount for passengers but I would say it only appeared to be about 50% capacity. We boarded the ship around 11:30 and went straight to the buffet lunch. We had no issue finding seating and had plenty of decent options to choose from. We had mandatory safety/mustering drill around 3:30 and were late setting sail - I think we were supposed to leave at 6pm and it was more like 8pm. We didn't have to wait at all to get our first drink at the pool bar, but I will say that we had the basic drink package and it is very limited on what you can get for $6 USD. Mostly mixed drinks (like screwdrivers or Rum & Coke) and Moscow Mules. Nothing fun like pina coladas or margaritas are included in basic package. We decided to skip the main dining room the first two nights of our three night cruise and opted instead for buffet. Again, seating was plentiful and it was easy to find food we liked. We went to the show the first night "Autumn in Paris." It was just okay. We've been on 8 other cruises (Royal, Carnival, Celebrity, Norwegian) and it just wasn't up to the same level of entertainment. This line is all about the cruise experience and less about the endless things to do on theirs ships. No trivia, no art auctions, no surfing, no rock walls - but we were 100% fine with that because we didn't want to feel like we had to be somewhere doing something at all times. We also did not use the Casino, though in passing through it, it was very small. I would say the shopping is about average for what you normally find on cruise ships. I picked up a few things for my kids, but I wouldn't say there was anything amazing. There were plenty of pools and hot tubs and it was easy to find empty hot tubs because of how few people were on the cruise. Our first stop was MSC's private island Ocean Cay. It was a beautiful island. It had everything you could want - plenty of beaches (8 to choose from) a handful of no pressure shops and bars and food trucks. We were hoping we could stay here the whole time and be stranded there! Our second stop was Nassau. We opted to go on a local bus (jitney) to a beach and spend the day relaxing and doing nothing on our own time. We did local shopping near the port on our way back to the ship. We ate in the Main Dining Room for our last night. The food was good - not great, and we had one other couple at our table. We ate all of our breakfasts in the buffet, and they were fine. Our room was upgraded from interior to balcony and it was just the right amount of space for two people. There was plenty of closet and drawer space. The bathroom was average size and had shampoo/body wash dispenser. We did have to ask our steward for hand soap, as it was empty when we arrived and we were missing our pool towels. You have to use the same pool towels the whole time (even at the beach) and it was hard to track our steward down to swap them out for clean/dry ones. Overall, I would say these were unusual circumstances so hard to judge a trip - but I would like to try MSC again! Read Less
Sail Date March 2020
As a scuba diver the wife and I found this cruise superb. Nice evening stop at San Juan with a morning dive at St Thomas then Nassau with a final surprise dive site Ocean Cay marine sanctuary a virgin dive location. If not for the ... Read More
As a scuba diver the wife and I found this cruise superb. Nice evening stop at San Juan with a morning dive at St Thomas then Nassau with a final surprise dive site Ocean Cay marine sanctuary a virgin dive location. If not for the excellent price for a balcony I would gripe more about the food quality. For some reason I ate pizza most of the time GOOD pizza. First stop Puerto Rico was a bust due to bad weather, a front followed the ship to PR a bumpy ride. St Thomas brought better weather with a good 2 tank dive. Next Nassau for a 2 tank afternoon with Stuart Cove. I consider Nassau as 1 of the top 10 dive sites in the world. Biggest surprise was MSC Ocean Cay marine sanctuary seldom scuba dive site. Better than good floor shows NO live orchestra though? Single bingo game for single big bucks wife loves it Read Less
Sail Date March 2020
It looked great on the pics, and having done the Pacific Dawn prior to its update , we thought it will be a great experience. But at least the Pacific Dawn match the food according to what port they anchored. Restaurants are overrated ... Read More
It looked great on the pics, and having done the Pacific Dawn prior to its update , we thought it will be a great experience. But at least the Pacific Dawn match the food according to what port they anchored. Restaurants are overrated compared to the options in the Buffet restaurants. What really killed the mood was the constant smell of toilet around the lifts and the announcement of 5 languages every time we sat to watch a performance or just the general announcements. There is a general lack of proper spoken English from the bar staff . Be warned about Park West Art Auction, just a general rip off. But that is the same on all ships that cater for that. Apart from arriving late in port and not being able to do a tour , this is our one and last cruise with MSC. But that is just our opinion. Read Less
Sail Date February 2020
We have been cruising for the last 12 years, in Europe, the Caribbean, many times. We chose MSC to check on a different cruise line.We went on the 3 nights to the Bahamas, and it was a birthday gift from my husband. It began all wrong, 2 ... Read More
We have been cruising for the last 12 years, in Europe, the Caribbean, many times. We chose MSC to check on a different cruise line.We went on the 3 nights to the Bahamas, and it was a birthday gift from my husband. It began all wrong, 2 hours to check in, I have never seen a line so long in a cruise to check in, it was terrible. It looks like they don't have enough personnel. The ship is nice, well maintained, and it is clean, our room is a balcony one and we chose Fantastica, so we can have "some" benefits... we did not have it at all. Our dining experience has been the worst of all. We were assigned a dining time and table, which we requested to be changed, of course, nobody took care of it. The crew treats you very bad, all of them are on a moody mode. The restaurant "manager" was very rude, and in general all of the customer service crew were very rude. My husband and I finished having dinner at the Buffet on deck 14. They are not practical at all, you have to register a CC or debit card within 48 hours after departure. There is a $250 pre-authorization that you get, and you will have problem after you spent those $250, we could not charge Casino cash to our room because of "insufficient funds", we could not have any drink, because of "insufficient funds". Went to the customer service, but even with two cards assigned to my cabin, we still could not buy anything additional. We have never felt so limited, we always traveled before with Royal Caribbean and NCL and was super nice, very good customer service, and you put a CC on your card and that is set, all you consume or buy goes to your room card and voila, everything works, but not in MSC Divina. We felt very frustrated. When we got to Ocean Cay I called customer service to check my account and make sure I can use my card, they told me everything was ok, and I could buy anything I wanted. We went to the Island, it is very nice, after a while of being there, We were thirsty and wanted to have a drink. When we went to buy a bottle of water and a Pina Colada, we could not, our card "did not have credits/funds". I was very frustrated and had to leave the island in order to fix the problem. The staff at customer service just apologized because someone did not update the system. Horrible. The entertainment is very poor and mediocre, the first night was "Autumn in Paris" a 30 minute show, with acrobatics and tango, the second day, the show was called "Extreme", with more acrobatics, the same dancers of the day before, but with lack of taste, we left because it was really bad. There are not much activities to do on board. I don't think I would travel again with MSC. Read Less
Sail Date February 2020
We just got off a three day cruise on the MSC Divina and had a wonderful time and experience!! It was our first time cruising with MSC. Here are some of our thoughts on the cruise. The embarkment process was fairly routine. We arrived ... Read More
We just got off a three day cruise on the MSC Divina and had a wonderful time and experience!! It was our first time cruising with MSC. Here are some of our thoughts on the cruise. The embarkment process was fairly routine. We arrived around noon and got in line to check in. It seemed a little slow, maybe took about an hour to get us checked in. We got a boarding group number and had to wait for a while before they started to let us on board as they were running behind. We were on the ship by 2:00pm and able to get lunch. While you can't tell from the outside, the inside of the ship is very beautifully, and uniquely, designed to where you understand why MSC likens it to Sophia Loren!! The ship has many different bar and lounge areas, most of them with an Italian flavor, for guests to hang out at and relax in and take in the various entertainment options that were available to us. Overall, it was a very pleasant environment to be in. We thought that the entertainment options on the Divina were one of the best that we've ever encountered on a cruise. The nightly productions were extravagant and entertaining. There were multiple musical sets and bands throughout the ship offering a variety of music to please all. I thought the quality of the musicians was a cut above and we loved spending time in the evenings before dinner hanging out in the atrium listening to music while sipping on an adult beverage and chatting with our fellow cruisers. The food on the cruise was good, nothing special to distinguish it from any other cruise, other than their made from scratch pizzas. The breakfast buffet was fine with the usual assortment of breakfast items. The lunch buffet is somewhat limited in terms of what was offered, with a daily dose of pastas and other items. As noted above, their pizza was excellent and available anytime. We did the sit down dinner and were pleased with the service and the quality of food. We did not try any of the specialty restaurants, so unfortunately cannot tell if any of them were worth spending extra for. We had the basic drink package, which comes in handy. While the package that we got limited us to drinks that were $6 or less, it was fine for the most part. It would have been nice if MSC would allow you to use the package for more expensive drinks and just charge you the difference over the $6. However their policy is to charge full price, which meant that we tried to stay within the $6 range. One thing that we struggled with was getting our preferred dining time. MSC for some reason assigned us early dining (6pm) while we wanted the later dining time. Usually on other cruise lines it is not an issue to get it switched. However, I twice called MSC's customer service before the cruise and they could not help me change it. I tried changing it when we were checking in at the terminal, only to be told that we had to do it on the ship at the restaurant. When we tried to do it on the ship, the maitre d' told us that no table were available and the best he could do was put us on standby. So when we came back for the later dining, he acted like he might not be able to accommodate us. At which point, I got a little upset with him and told him in no uncertain terms that we felt like MSC was lacking in customer service and in taking good care of their guests. I also shared with him how hard we had tried to get it corrected. Whether he got tired of dealing with me or I might have actually said something that resonated with him, he told me to wait a few minutes while he found something. Which he did and we were able to get the later seating for the rest of the cruise. So that turned out fine in the end. As for the ports we visited, our first stop was at Freeport, Bahamas and it's an okay port of call with limited things to see and do. We had been there before and toured the island, so were content this time to just hang out at the cruise port visiting the local shops and having a drink at Senor Frogs. Our other stop was to MSC's private island called Ocean Cay!! Firstly, it's brand new and we were one of the first ships to stop there. Wow, what an awesome place!! It's literally a private oasis with different beaches all over and a fun way to spend the day. The ship was didn't leave till 11pm and so they had evening entertainment on Ocean Cay, highlighted by the Lighthouse light show. Really a must see and experience!! Disembarkment was fairly easy and hassle free. MSC assigns disembark times based on cabin numbers (with the flexibility to get off early if needed) which makes for a simple, yet effective system. We got into Miami early and when our number was called, we breezed through customs and immigrations. Overall this was a very good cruise, one that I would highly recommend. We loved the ship, loved the entertainment, loved the service, loved their private island. However, I am not impressed with MSC's customer service system with long delays in getting a hold of the rep and finding out that they are very limited in how much they can help you. Also, not a fan of being assigned a dining time that is not what we wanted. I think that MSC will have a challenge winning over American cruisers if they cannot change their customer service system. Which is why I did not give them 5 stars. Read Less
Sail Date February 2020
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a ... Read More
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a balcony room and it was a great size for a cruise ship, even bigger than some hotel rooms I have stayed in. The bathroom was also great and the shower had a great design where you could push the doors in if you want more room when you are not showering. Overall, the cabin was one of the best things about my cruise. Dining: The food on the ship blew away my expectations. I keep hearing so many bad reviews on this topic meanwhile it was incredible. The buffet was insane, the other restaurants look excellent, and even the Black Crab, the main dining hall, had some amazing dishes. Now, there were some dishes I ordered that were weird and that I didn’t like. However, the dishes that were good totally overridden the bad ones. The New York Serlion Steak was one of these amazing dishes that I would highly recommend. In addition to the restaurants, there were also many other food spots in the ship. I loved the one in the Plaza del Doge. There was a bakery there that gave complimentary desserts. The pistachio cream cake there was the single best item I had on the cruise and cake that I had in a long time. As a result, the food itself was a huge factor in my good experience on this cruise. Embarkation: Ok, this was horrible. We were standing in a 3 hour line to get into the boat and they didn’t even offer the guests anything to compensate for this. The people that have ridden MSC said that this has never happened before so I don’t know what happened. In addition, the muster drill was crazy since there was direction and nobody could hear the announcements. Lastly, there was a ferry accident in the Miami port, which delayed our ship until 3am to depart. This was not their fault but they did not do a good job communicating the matter to us. They really need to improve on this. Activities and Entertainment: The cruise line did a great job in both categories, as they had so many activities and entertainment all over the ship at all times. I would highly recommend this cruise because of this. Recreation: This cruise shop has great facilities, including amazing pools, hot tubs, workout machines, and even a sports arena. I loved these facilities and I hope that other ships have facilities as good as this ship did. The one thing I would improve on is the water slide because I got stuck in it due to it being too flat. Public rooms: This ship had many great bars and beautiful public areas with many different varieties of entertainment in each of them. I especially loved the black and white lounge and the atrium. Service: Like the food, there are many bad reviews on the service. However, the staff treated us very well. They were very helpful and attentive. Overall, they made my cruise experience much better. Private Island: This place was beautiful. The beaches were incredible and the food on the island was great. In addition, they had amazing activities and excursions on the island, including jet ski tours, parties, and even a lighthouse light show. It was probably one of the best things about the cruise. Value for money: If the cruise was this good for the low price I got for it, it was obviously worth it big time. As a result, I recommend this cruise for anybody who thinks of taking it. Remember to not reflect what the cruise could be like based on only bad reviews and take all of the reviews into consideration. Read Less
Sail Date February 2020
This was cruise #4 for my wife (27) and I (29). First two were Royal Caribbean. We were on the MSC Seaside in November 2019 and had a great experience. The ship was beautiful, food was great, etc. However, we were supposed to be some of ... Read More
This was cruise #4 for my wife (27) and I (29). First two were Royal Caribbean. We were on the MSC Seaside in November 2019 and had a great experience. The ship was beautiful, food was great, etc. However, we were supposed to be some of the first people to go to MSC Ocean Cay on that November cruise on MSC Seaside, but the island was deemed not ready. We were given future cruise credit to compensate. We used that future cruise credit to book this 3-night cruise on MSC Divina that allowed us to visit MSC Ocean Cay. Embarkation day (Feb 18, 2020): We arrived at the Port of Miami around 12:30. The line was longer than I remembered. We got on board and to our room around 2:45pm. I heard from other passengers that they arrived around 1:30-2pm and only waited about 1 hour to board. So, maybe it's not good to arrive too early as we did. My wife had to use the restroom as soon as we got to the cabin. There was no toilet paper or tissue for her to use. I called for service twice, and after 30 minutes I went off to find toilet paper on my own, while my wife waited in our cabin restroom. Needless to say, we weren't impressed to start. There was also only one pool towel (supposed to have 2). When you consider that MSC charges you $20 per towel for not returning them, you want to make sure you at least start out with the proper number. We called and received another towel without any trouble. We then proceeded to the welcome buffet. We absolutely loved the buffet on MSC Seaside, and we thought MSC Divina's buffet was actually even better. It seemed like they had even more options, and of course the area was clean and the presentation of everything was immaculate. The safety drill was scheduled to start at 4:45pm. We arrived on time to our location after asking around exactly where "I" was. Of course, the rest of the crowd didn't show up until probably 5:15pm. The whole thing seemed disorganized. We were glad to get it over with. Dinner at the Black Crab at 6pm was great. We were seated with another couple, which was an unexpected but pleasant surprise. We tried to eat quickly so we would be outside for the 7pm sail away. However, at 7pm, the ship was still tied to the dock, access ramps were still connected, and it seemed like the ship was not going anywhere at any time soon. There may have been some announcement, but it was quick and difficult to hear if there was one. We continued to hang out on the ship and grab drinks until the theater show at 9pm. With the ship still in port at Miami, the cruise director greeted the crowd at the 9pm theater show and explained. A car had fallen off of a ferry with two people inside, and search efforts were obstructing the exit of our ship. She assured us we would be underway around 11:30pm. We did not hear any further announcements. Around 1am, my wife and I went to sleep, hoping to wake up in the Bahamas, but wondering if we might wake up to still find ourselves in Miami. Around 3:00am, we were awaken by the rumbling of the ship's engines and propellers maneuvering us away from the dock. Alas, we were on our way. As we hit the open seas, a constant repeating loud banging was keeping me awake. After realizing it was coming from the balcony, I went outside and realized that the door that separated our balcony from our neighbor's balcony was not locked. It was swinging wildly in the wind, banging loudly on the wall and chairs. I propped a chair up next to it to hold it still until the morning. Not major, but this, along with the lack of toilet paper/tissues, and the missing beach towel painted a picture of inattentiveness in my eyes. I should note that our first cruise with MSC we had an Aurea balcony, and on this cruise we were Bella. I think I saw the difference. Freeport, Bahamas (Feb 19, 2020): Due to the ship's late departure from Miami, all excursions in Freeport were canceled. Luckily, we did not plan on getting off the ship here. The weather was beautiful, and we found great tanning spots on the ship after a nice workout at the gym. We were starting to feel the way we felt on our first MSC cruise - beautiful ship, beautiful people, unlimited drinks, and great food. Shows that night included an extreme acrobatics show and Beerprov comedy. Beerprov was funny on Seaside so we tried it on Divina. It's essentially just a group of stand-up comics doing improv comedy. It's funny the first 1-2 times, but the routine was basically the exact same on Divina as it was on Seaside. Still pretty funny since they are improvising. The Extreme Acrobatics show was awesome. It wasn't just acrobatics. There was a young man singing who was truly inspiring. He really had the crowd engaged. Very fun show to watch. MSC Ocean Cay (Feb 20, 2020) This was the main event! The reason we booked this 3-night cruise in particular. We were supposed to get to see this island back in November, and now here we finally were. At first glance, the island looked clean - white sand, freshly painted colorful buildings, and clear water. We were worried about finding spots on the beach on this small island with potentially 4,000 ship passengers roaming around. However, this island is designed in such a way that it has the beach area of an island 10 times the size. There were open beach chairs everywhere. There were bars conveniently located around the island. Snack shacks were scattered around, with one main dining area more centrally located. Alcohol packages and food are included on the island. It was very easy to go back and forth from the island to the ship, since the ship was docked. We hung out at the beach all day, went back to the ship for dinner and to change clothes. Then we went back to the island at night for the lighthouse show and dance party. We had a great time. This stop made the entire cruise. It was great to be able to hang out on the island at night and not be rushed back to the ship by 4-5pm. We were told to be back on board no later than 10:30pm. Read Less
Sail Date February 2020
MSC Seaside was the worst cruise ship we have ever taken. This is our 9th cruise and first (and only) with MSC. The food was fair at best. We stopped going to the formal dining room after the third night because the food was so poor. The ... Read More
MSC Seaside was the worst cruise ship we have ever taken. This is our 9th cruise and first (and only) with MSC. The food was fair at best. We stopped going to the formal dining room after the third night because the food was so poor. The buffet was a better option. The room often had strong sewer smells especially when we were at port. Some crew members were unhappy and short with cruisers. They pushed eating in the special dining rooms $$ (we were approached at least ten times a day times 7 days). They advertise bowling, ziplines, water slides, and 5D cinema. Those all came at a high high cost. You basically get a room, fair food, and dinner show (if you reserve it). The ship cancelled our excursion because not enough people signed up for it and refused to give us a full refund. Best to go with a different cruise line!!!! Read Less
Sail Date February 2020
choose cruise line cause it worked with our schedule. Ship was dirty . No good activities to do . Food awful not cooked good. Had trouble when cancelled something getting my money back sill have not Crew not very friendly Could not ... Read More
choose cruise line cause it worked with our schedule. Ship was dirty . No good activities to do . Food awful not cooked good. Had trouble when cancelled something getting my money back sill have not Crew not very friendly Could not get ice cream at night was closed no food after certain time. pool was green. $D ride not open at good times, and priced to much. Entertainment was a big turn off. Ask crew where something was or anything and they were annoyed that you asked. Customer service on the phone is awful too had to wail almost an hour at one time. Freeport not very good. Wanted to be able to got o beach not just a place with shops and bars. Soda should be included on the trip especially water. Should not have to pay extra for that. Went to buffet for breakfast. Could not even eat bacon so fatty it would have made me sick Main dining food steak always over good food just no good. And buffet did not have variety just same stuff on different areas. and should have been opened longer Will never go on this cruise line again Read Less
Sail Date January 2020
MSC Review Arrived at the parking lot by the E terminal. It was not right in front of our terminal but just a short walk. (Paid 66 bucks for a 4 days cruise) We dropped off bags and entered terminal at 1030. There was a line for check ... Read More
MSC Review Arrived at the parking lot by the E terminal. It was not right in front of our terminal but just a short walk. (Paid 66 bucks for a 4 days cruise) We dropped off bags and entered terminal at 1030. There was a line for check in and we were checked in by 1115. We were giving boarding zone 11 and sent to the waiting area. At 1130 there still were no boarding numbers being called. Numbers started being called at 1140 We were on the ship by 12. Easy package you can’t pay the difference for premium drinks. They charge you full price for anything over $6. As far as drink options for the easy drink package, there were tons. If you bring your own cup they will fill that cup up for you. Red Bull is also included as well as bubbly water. You can get vitamin water up in the spa bar outside the gym. Great to take to the room at night for morning hangovers. We got it during the day so I’m not sure how late that bar is open. The only issue I had with the easy package was I couldn’t add just a shot of baileys to my coffee drinks. However there is a cold espresso drink with baileys in it that’s included. I found that a little annoying but not a deal breaker. Another tip is find Maria the bartender. She’s up at the pool bar during the day and then the Jazz bar at night. She was top notch! We tipped her a dollar each time but we were very well taken care of. The drill started at 4pm and finished around 430. We did take life our life jackets and some put theirs on but we did not. We had room number 8243 which was a balcony room towards the aft of the ship. We were surprised to have a bath tub (figures this was a kids free trip). There was some mold in the corner but not bad. We could feel the engines really bad when pulling in and out of the ports but nothing while we were sailing. Food options Pizza in the buffet was amazing. Good buffet choices. We only did the sit down dinner once and it was just ok. Not as good as Royal or carnival in my opinion Breakfast buffet was very standard and seating is hard to find around 930-10am. We did not do the sit down breakfast. Food venues were limited to the main dining room, buffet, and a small snack station but pizza was my go to. There was also a sports bar that served food at night which was also one of my favorite places to eat. The McCarthy salad and wings were great!! I got those items every night. Entertainment We tried the theater show on day 2. It was some sorta singing and acrobats but it wasn’t very entertaining and we left after 10 mins. We usually spent our time in the casino and had luck with the goldfish game and playboy game (both in the smoke free section). Paid out pretty well on minimum bets. I think we came ahead in the end. Ocean cay Lighthouse bar is cool. It’s right by the water. We went on a day that was super windy so some of the beaches did not allow swimming which made finding a spot to snorkel impossible. They had a buffet with some food choices but we ate on the ship in the buffet instead (had some of the same choices). We went back out to the beach around 8pm and sat by the fires and enjoyed the 4 min light house light show. There was also a food truck right on the beach with burgers and hotdog and fries. When ordering drinks on the island you have to see one of the waiters walking around outside the bar area taking orders. They take your order and relay it to the bartenders. Pretty quick process once you figure out who takes your order. I found it hard to find something to do during the dinner hours if you decide to not do the sit down dinner. Where as with Royal Caribbean there was also something fun to do throughout the entire day. We left Ocean Cay at around 11pm and we’re pulling into Miami at 545am Embarking was not as bad as other reviews made it out to be. Got into the exit line at 730am and we were outside by 8am. And that was also with the little hiccup we had while exiting the ship. We used a debit card for our on board expenses and we had a $200 limit and had an $80 balance. My husband was pulled away to another short line to pay his balance. If you set up your on board expenses with a credit then they just charge your card. Overall not a bad cruise. It was a nice 4 day kids free cruise. I read a lot of bad reviews and went into the trip with lower expectations but I would sail MSC again if the price was right. Read Less
Sail Date January 2020
3 day cruise was to try Yacht Club. Definitely book the Yacht Club. Elegant, quiet, and a fabulous value as it includes all drinks everywhere on the ship. Getting on the ship makes the whole Butler experience worth while. SO fast! ... Read More
3 day cruise was to try Yacht Club. Definitely book the Yacht Club. Elegant, quiet, and a fabulous value as it includes all drinks everywhere on the ship. Getting on the ship makes the whole Butler experience worth while. SO fast! And your luggagearrives quickly too. Your Butler experience will depend upon your butler. Ours wan't great, but others were. They make the sail special, as they guard your seats at shows, they go with you to skip all lines, etc. It was even better than we thought, except the specialty restaurants have changed. It would make us try a different ship for variety of restaurants. Still good, however, The Eately restauaunts used to draw raves, but they have been gone for over a year. The Butcher's Cut Restaurant is where Italia used to be. It is really good, but substandard atmosphere. We laughed at all the great breads we had all over the ship, but not toasted in the Yacht Club, It is hard to get them to toast my burgher bun, or my morning toast. We can live without it, but it was funny. All in all, go Yacht Club. Read Less
Sail Date January 2020
-- This was only the 3-night cruise to Freeport and Ocean Cay; back to Miami to disembark on January 31st. -- I chose it because the price was too good to pass up! I went solo this time, just to try out the MSC line and see their brand ... Read More
-- This was only the 3-night cruise to Freeport and Ocean Cay; back to Miami to disembark on January 31st. -- I chose it because the price was too good to pass up! I went solo this time, just to try out the MSC line and see their brand new private island, Ocean Cay. I am Platinum with Carnival, and have sailed Royal Caribbean 3 times. MSC did the status match for me when I put in the request, so I am a Gold member with them. (Got a fruit basket, MSC logo gift, etc) I flew in to Miami the night before, and stayed at Clarion Inn & Suites MIA Airport. It was comfortable and convenient. Good shuttle service from airport, and then $10 pp shuttle to cruise port the next day. Plus, easy walk to a good Thai restaurant down the street. Cruise port was very empty, being a Tuesday. Our ship plus one small ship there. So, went right in, showed ID, and went through security around 11:50am. Stood in line around the maze for about 25 minutes to get room key. Not too bad. Was on the ship by about 12:30. They said rooms would be available by 1pm. Perfect timing. Ship is very clean, shiny, and fancy inside. Nice atrium with stage, glass elevators, sparkly staircase, etc. Really cool art around the ship. Great big sports bar for those who are interested. Funky couches and chairs in lounge/bar area on the way to the theater. Big screen TV out by the main pool, and an area for activities. (I watched the Ring Toss game). Saw a couple ping pong tables. Nice water slide towards the back - not huge. Looked like fun. Too cold for me this trip! I found so many places with empty lounge chairs out on the sun decks. My favorite spot was all the way in the back, maybe Deck 16 (?) above the "Garden Bar". Had the place to myself - and the windows blocked the wind. One of my other favorites on this ship was the Piazza del Doge on Deck 6 Mid. There is a big case full of snacks, fruits, and desserts (included with your cruise). There were lots of empty tables every time I stopped by for a cookie or slice of cake, and the girl working there was always smiling and nice. When you go to the Buffet, walk around to see everything first. There is delicious pizza over on one side. There was an Asian / Indian section towards the back - I got Tandori chicken and Cumin rice that first day. YUM!! There's a whole grill section for burgers, hot dogs, and fries. I never would have seen these items if I had just gotten in the first line. * Go to the show at the theater each night. * I almost didn't go, just because of the name, "Autumn In Paris". Didn't sound like anything I would enjoy. It was GREAT!! There were acrobatics, slapstick antics, singing, really good dancing (including a Tango). So glad I went. Dinners in Main Dining Room were ok - just what I expected. Not horrible, not awesome. Wait staff was nice, maybe spread a little too thin to give really great service. They never introduced themselves or learned our names, but were considerate. Ports were great -- the second reason I chose this cruise. In Freeport, I took a shuttle to Grand Lucayan Lighthouse Pointe for a resort day. (Booked it on my own) Fun day! Ocean Cay Marine Reserve, MSC's new private island was just as beautiful as the pictures! Luckily, the captain was observant enough the night before to know that it would be too windy to dock the ship that next morning when we were scheduled in. So he took us straight there after we left Freeport, arriving around 11pm. By midnight, the storm started blowing and raining, there was lightning & thunder! It was awesome to see from my balcony! Woke up in the morning to blue sky & lots of sunshine, but still quite windy and even a little cool for my standards (!). Passengers started offloading onto the island around 10am. So many wonderful beaches and swimming areas to choose from. One has lots of activities, music, hammocks. Another is secluded and quiet. Some are set up for families, another is for Yacht Club guests. You can walk across the bridge, get lots of pictures. The lines at the lunch pavilion were quite long when I walked by, so I grabbed a cheese burger & fries at one of the food trucks (included with your cruise) and sat in a beach chair to eat. I was pleasantly surprised - It was amazingly fresh & tasty! Then I swam out to one of the floating platforms, even though the water was SO cold! Totally worth it! ** Great beach day ** You can climb the lighthouse (for an extra charge) if you'd like. There is a light show from the lighthouse at 9pm, and another at 10pm. You can see it just fine from the ship, or be out on the island that late, since back-on-board is 10:30pm. I chose to keep my bag and do the Express self debarkation, because I was hoping to make a 10:15am flight out of MIA. Easy and smooth. Caught a shuttle (after they filled it with 12 people) for $10 pp to the airport, and was there before 9am. Good cruise. I would go on MSC again; want to take my husband to Ocean Cay! Read Less
Sail Date January 2020
We chose this trip because we had never cruised on MSC before and the dates worked out well. Gorgeous ship, great cabin and wonderful trip! Nice and quiet - no crazy announcements whatsoever and we heard no noise from neighbors! The ship ... Read More
We chose this trip because we had never cruised on MSC before and the dates worked out well. Gorgeous ship, great cabin and wonderful trip! Nice and quiet - no crazy announcements whatsoever and we heard no noise from neighbors! The ship has a very cool, relaxed, retro Italian feel. The overall vibe was much more relaxed and sedate than other cruise lines, which was fantastic! No crazy twerking or loud music all day. The food arrangement at the buffet took a while to navigate as everything is at stations, but we never waited for anything in line, which was great! We did have a big problem with the internet charges - apparently MSC charges both (or asll) parties on an account when a package is purchased. My husband purchased an internet account and in the end, we were charged $ 50 plus dollars each - especially bad since I brought no internet usable devices with me, This policy was NEVER explained upon purchasing, so beware! Read Less
Sail Date January 2020
I originally chose this cruise due to the good pricing and the way the ship looked online. I have been on Norwegian, Carnival and Royal Caribbean and wanted to try something different. I am glad I did !! Although I saw some negative ... Read More
I originally chose this cruise due to the good pricing and the way the ship looked online. I have been on Norwegian, Carnival and Royal Caribbean and wanted to try something different. I am glad I did !! Although I saw some negative reviews online, after reading them I realized most did not apply to me or my wants so I thought I would take a chance and try it out. The ship was amazing, it was hard to ask for or want anything more comparing the great pricing with the look of the ship.. it was more than I expected. I am 95% happy with the entire cruise, however I will tell you in my opinion the only needs of improvement. The food was good, not amazing.. but good (pizza great). The ship, cleanliness and staff were great. The customers were great as well, not many little kids and very nice adults that keep to themselves.. not like cruises going out of Galveston where it is a lot of kids and/or rude people. Lots of Europeans which is a nice change from the standard cruise lines. A few more comments: Casino is nice.. my only complaint is that I am a big Video Poker player and they only had $1.00 machines which equates to $5.00 a hand. All they need to do on the GameKing machines is program them to play .25 or .50 cents along with the existing dollar options and it would be perfect. They also did not have a big blackjack selection, only a game called "dream 21" which was a different version of blackjack at $10.00 a hand is pretty steep. The room cabins were very nice, TV was kind of small and it did not have FOX news, only CNN which is a problem for I guess half of America.. lol. I purchased the upgrade drink package and I can say, this is the best cruise I have ever been on regarding rules of the drink package. They did not mind if I ordered double drinks (unlike other cruise lines) with water and anything else you want. This was a big perk of the cruise for me. I did not enjoy the ports, but I cannot blame the cruise for something I knew about prior to booking. Freeport Bahamas is horrible with nothing really to do, they are still having economic problems from the storms. Ocean Cay is great if you just want to lay on a beach, but if you are like me and like walking around towns and interacting with locals.. it is not that kind of place. These are all very minor issues, overall the cruise was amazing and I cannot wait to take another one. Read Less
Sail Date January 2020
Recently went on a cruise from Miami Jan 28 and then Jan 31 on Divina(back to back).. stayed in cabin 10035 on first leg and then 13203 on second leg. Everything was perfect..(After this review MSC should make me a spokesperson) ... Read More
Recently went on a cruise from Miami Jan 28 and then Jan 31 on Divina(back to back).. stayed in cabin 10035 on first leg and then 13203 on second leg. Everything was perfect..(After this review MSC should make me a spokesperson) We have dropped the other cruiselines and gone with MSC..this was our 6th MSC cruise..but lets talk this latest cruise. It was just fantastic...the mix of passengers were diverse..from all over..and that made it exceptional. The staff were great...as long as you talk and smile and show them respect they will return the same..after all they are not slaves. The animation team was the best we have ever experienced..and we have close to 20 cruises under our belt. Anna the cruise director has assembled a winning team...she is ably assisted by Carlos,Samantha,Natasha,Antonio and some others whose names escape me....plus the 2 dancers Karla and Ramon.They are just wonderful and in my opinion ready to assume cruise director roles on any cruiseline. Book a Divina trip and experience first hand what animation is all about. The staff around the ship were just as excellent and they always had a smile and helping hand for us. The buffet staff were par excellent...again the servers behind the counters and waiters. the girl Crispy was a delight and did her job with a smile always. I can go on and on and name them all but rest assured they were all great. From a food standpoint the buffet was where we ate and the food was just great.I never trust the restaurants...we dont like to be waited on nor do we like to wait for food. The shows were just super..rich in talent and at times very energetic and full of vibes. The only draw back is the sense of entitlement that some passengers feel they have by putting the elevators on PRIORITY..MSC must discontinue this practice...no one is above anyone.....and if those passengers feel its their right to some sort of privilege its best they stay in their rooms...tch tch tch. The room attendants assigned to us were very diligent and mannerly and helpful.Andy and Tan..Two very hardworking individuals. Bottom line is we respect the staff and will never expect servitude attendance nor attention.....and as such our cruises go very well.. And MSC has been delivering great cruises and great service Read Less
Sail Date January 2020
MSC Divina, wow where do I even begin... I got off her today, first off we got to the port on sailing day at about 10:45 this is the first cruise I have ever been on that didn’t let you get on the ship before 12 they started boarding ... Read More
MSC Divina, wow where do I even begin... I got off her today, first off we got to the port on sailing day at about 10:45 this is the first cruise I have ever been on that didn’t let you get on the ship before 12 they started boarding everyone at 1-1:15 we got on the ship went to the buffet had lunch they were already out of soup some How even though we were the first ones on the boat? We then go do a tour of the ship at that point it was almost time for our staterooms to be ready I feel like they weren’t ready for us, the ship was absolutely filthy the bar staff acted as if they have never bartended before how do you not know that Bombay sapphire is a gin and not a vodka are you kidding me? The crew on this ship did not was to be there what so ever, they were extremely unhappy makes you bummed out when you save up your pennies to take this trip, my favorite thing to drink is moscato by day 3 they were completely out of it they kept telling me to get something else.. why should I have to get something else when that’s what I like to drink and you were out of it? That’s not my problem.. the MSC marine reserve(the private island in the Bahamas) was awful, the food was absolutely covered in millions of flies as well as the bars, you know how many times a fly poops? every 30 seconds! We went back to ship after an hour so for some weird reason our room attendant kept hiding our remote.. so we had to call him twice because we couldn’t find it I don’t know if he thought he was going to get some kind of tip out of It or what but it was pretty rediculous so I guess MSC is not part of any kind of sanitizing like royal Caribbean and all the other cruise lines do “washy washy happy happy” half the time there was absolutely no sanitizer in the dispenser, as well as the bathrooms had no soap most of the time so gross, btw i got off the boat today and I now have the flu and spent hundreds of dollars at the doctors today to get medicine because your cruise line doesn’t care for cleaning hands or sanitizing on that topic I saw employees let the tongs hit the floor in the buffet area and they just put them back on the buffet line not even clean them! They also let their guests grab the food with their bare hands unbelievable on to my next topic, why can you not bring a cocktail near the jacuzzi or pool? You literally pay these life guards to yell at you while your supposed to be “on vacation” and tell you can’t have a cocktail while your relaxing in the pool? Wow but children can jump and dive in the pool. The beds in the staterooms are like sleeping on plywood! We had a bulb out in our bathroom for most of the trip as well let the state room attendant know about it but he didn’t seem to care about much. The theater should probably have handrails as well I saw multiple people falling, kind of a big deal. I honestly know why this cruise was cheap they say “you get what you pay for” and I sure did get what I paid for and would never take MSC again even if someone paid me to go on it. Read Less
Sail Date January 2020
I am a veteran of 25 cruises now and wanted to expand my horizons and explore a different cruise line so, I tried MSC based on photos of the ship. BIG mistake. I should have read the reviews first! Embarkation was a disaster with nobody ... Read More
I am a veteran of 25 cruises now and wanted to expand my horizons and explore a different cruise line so, I tried MSC based on photos of the ship. BIG mistake. I should have read the reviews first! Embarkation was a disaster with nobody seeming to know what was going on. This ship appears beautiful however, like the screen actress godmother of the ship, Sophia Loren, she is an aging beauty queen. The ship is not maintained and is showing her age. There are light fixtures in pool area that are held in place with duct tape, the carpets are worn and dirty and many of the finishes show signs of neglect. I chose the Aurea experience in a one bedroom suite. Although the suite was spacious, it was extremely dirty. Upon check in, there was urine on the back of the toilet as well as pubic hair. There were no glasses in the bathroom or the living room. The carpet was dirty as were the wood paneled surfaces (you could clearly see the body oils from previous guests smudged on all of the surfaces). The best part, opened a drawer and found soiled clothing including underwear from the previous occupant. When I spoke with guest services, they sent someone to "deep clean" the room. Not sure what that meant since all they appeared to do was wipe the toilet, remove the clothing left in the drawer, and provide glassware.The staff seemed to care very little about service and was completely rude at times. The PA announcements were frequent and...you had to listen to them in 5 languages. They were even blasted in the "fine dining" specialty restaurants during dinner. So much for ambiance. The entertainment was pathetic. Many of the treadmills and other gym equipment had out of order signs on it. The housekeeping cart was parked outside the door to my suite almost 24/7. The food was mediocre at best. I found myself eating a lot of pizza which, was about the only thing they were good at. We purchased the premium beverage package which provided many top shelf brands however, when you ordered a drink, it seldom included a garnish. The bartenders seemed not to care at all about what they were serving. The crew is disgruntled and several times, I overheard conversations which included their dislike for their working conditions. I have cruised with every major cruise line and have NEVER had an experience as bad as this. NEVER AGAIN with this poorly managed, non-caring, horrible cruise line. I could go on but, I don't have time to recap the entire experience. Bottom line, spend your hard earned money anywhere but with MSC. I wish I could give zero stars! They should be ashamed! Read Less
Sail Date January 2020
We take cruises quite often, but this was a really disappointing trip. From just getting to the cruise ship we were sent to the wrong terminal as MSC didn't update the terminal on our tickets. We had to walk three terminals over with ... Read More
We take cruises quite often, but this was a really disappointing trip. From just getting to the cruise ship we were sent to the wrong terminal as MSC didn't update the terminal on our tickets. We had to walk three terminals over with all of our luggage, then proceeded to wait in an hour long line just to go through one metal detector. Boarding the ship you are hearded with a huge crowd onto the actual ship. Our room was great. We had a balcony room and there was plenty of space in the cabin for two people. Until we went to bed. There was a loud banging noise that went on for about 90% of our trip. Made it impossible to sleep at night, no matter how many times customer service was called to help. The captain also speeds up super quickly at night, rocking the boat pretty aggressively. On top of a huge lack of sleep, MSC Divina has a horrible problem with distributing crowds efficiently. The buffet was the worst part of the ship as There is absolutely not enough seating, and people are hoarding everywhere. We were spending all of the trip finding better times to go since it was so chaotic just trying to get food. The cherry on top of this experience was also getting sick from the food 3/5 days onboard. After returning from our trip, we reached out to MSC Multiple times regarding getting sick on board from the food and it's a month later with no help or solution from the company. Avoid this cruise line if you can. We gave a 2 rating instead of a one because the crew was great on board, they really did a great job at dinner or the bar. Customer service and the horrible experience besides the crew really wrecked the trip. Better off with one of the bigger cruise lines that actually values a paying customer or retaining any customers after one trip. Read Less
Sail Date January 2020
This was just an OK cruise. First cruise on MSC. The price was fantastic, which was the primary reason we signed up. We didn't book until early December for a January cruise and they were offering huge deals to fill the boat. ... Read More
This was just an OK cruise. First cruise on MSC. The price was fantastic, which was the primary reason we signed up. We didn't book until early December for a January cruise and they were offering huge deals to fill the boat. Embarkation was a nightmare. We waited almost 2 hours to get signed in and on the boat. The boat was also at a different dock than it was supposed to be. It was at Dock D versus Dock F but we came back to Dock F (and car was near Dock D). Big line to go thru security and big lines to get to the check-in desk. Luggage didn't show up until after 8PM. We had to go to dinner in our shorts and t-shirts. As mentioned by many other cruisers, the boat is dated and furniture is worn and not so clean looking. Sundecks were crowded and too many people saving chairs and not using them for hours. The room, 10123, was a little tight compared to other cruises. Outside balcony was filthy and covered in salt spray. They didn't wash down outside at all during our trip. I had to wash down the glass on the railing so we could enjoy the view. Couldn't open closet doors and bathroom door at the same time. Drawer space was limited. Our cabin steward was so-so. Most days it was mid-afternoon before he got to our cabin. Sometimes he remembered to give us ice, and sometimes he forgot to give us clean glasses. There is a plastic holder for the remote control on the nightstand and we would move it each day because it was in the way. He would replace it, but not put the remote control in it. We ended up hiding it. On a previous cruise on Royal Caribbean, our steward gave us his business card with a direct number. On MSC we had to call the customer service number, tell them our issue, and then they would contact him. Very inefficient. Food was OK. No smoked salmon on the breakfast buffet, but was available in the dining room. Heard complaints about that. Dinners could be long. First night, it was only 30 minutes from appetizer to dessert, but 90 minutes was more common. Two seatings, 6PM (too early) and 8:30PM (too late). I like my time dining better. Pizza was really good and the coffee at the coffee bars was excellent. Coffee in buffet was hit or miss. Sometimes good, sometimes watery. Big shout out to MSC for the Cruise Critic meet and mingle. We arrived and saw peanuts and chips at each table and thought this was going to be dreadful, but we soon changed our minds when they starting bringing out the FREE drinks and appetizers. Champagne flowed like water (they also had a rum-based drink) and the presentation was great. You could have gotten loaded, but it was only 10AM. They had a tiramisu cake and it was delicious. All the ship's officers were there, and mingled with the guests. I met and chatted with the Captain, the Food and Beverage Director, the Hotel Director and and Cruise Director, along with a few others. They were very engaging and friendly. We had a small complaint about the dining room table we were assigned to and the F&B director immediately called someone and upgraded us to a window table in Villa Rossa. Same food, better view. We also asked about getting a tour of the Yacht Club and the Hotel director took down our name and room number and we got a call for a tour on one of the port days. Very responsive. P.S. Yacht Club looked very nice and no issue with trying to get a lounge chair like on the regular sundecks. Our dining room waiter Kumar was very friendly and the service was very good. He was so sorry when I said my short ribs were fatty. He brought out another plate within minutes and kept apologizing. Wine prices were reasonable in the dining room. Entertainment was lacking compared to other cruise lines. Need more comedy shows. It seemed like most daytime activities were poolside, which was a poor choice for things like Bingo. No place to sit and very loud. They should have used the bars for events like that. We did play trivia in the Jazz bar and that was a much better experience. Ocean Cay is a gorgeous new stop. Beaches were beautiful. Book a room on the right side of the ship and you will overlook the island all day. Definitely needs some work and time for everything to grow in. Line for drinks at buffet was long and slow as a bunch of machines weren't working. Neither were some water refill stations at the bars. North beach was stunning and mostly empty, as it is the furthest from the ship. West beach was very nice but you had to walk over rocks and coral for the first 20 or 30 feet in the water. Not good for young kids. Junkanoo parade was fun. The ship stayed at the island until 11PM, which was very nice. Miami was just 65 miles away, so a short trip back to the port. Overpriced stuff in the MSC shops. They would sell more with reasonable prices. The Bahamian straw market closed early, before 5PM, so we didn't see pricing there. Costa Maya was our other stop and it was not much beyond a standard port. We rented a golf cart and enjoyed driving around. It would be a long walk from the port to the town. The beaches in the town were mostly filled with tables and chairs for the restaurants and bars. Nothing special. The cruise was worth it for the price we paid and to try a new cruise line. We might take MSC again on one of the newer, bigger ships. Read Less
Sail Date January 2020
This was our first MSC cruise and the best way to put it is that it is very different. First of all, it's a good thing that they are able to incorporate multiple languages in every announcement. It really helps show that they are an ... Read More
This was our first MSC cruise and the best way to put it is that it is very different. First of all, it's a good thing that they are able to incorporate multiple languages in every announcement. It really helps show that they are an "international" cruise. But it gets VERY long. As for entertainment, they introduced EVERYONE. I mean EVERYONE, from the wait staff all the way to the head chef. I fell asleep in the introduction TWICE and woke up clapping both times. The performers were definitely talented. They had very good vocal ranges and dances were good. As a native New Yorker, I have the "New York" syndrome; nothing compares to our Broadway. But it was still enjoyable. Our cabin was good for the most part. We had a balcony room, 12078. It was a corner room so the balcony was a little bigger than most. The beds and pillows were very comfortable. No majo complaints. The bathroom had this stink that would not go away. Every time we would use the toilet, we would hold our breaths until we put the seat down and leave. The attendant told us it's because we didn't allow him to clean it. We had the "Do not disturb" sign for two nights. But even after he cleaned it, the smell was still there. It did not get better or worst throughout the trip. When we were leaving to go to Ocean Cay, that very stink is at the exit of the boat. You can smell it and OMG it was so strong and disgusting. Overall, we enjoyed our stateroom and would recommend it. It was quiet and near the front elevators. Dining was definitely not up to par. We read reviews that MSC was understaffed and we totally saw that. You would always see people walking around going places but where are they going? Our server and waiter knew our names but that's about it. I'm used to interacting with them, listening to them talk about their hometowns. It's okay that we didn't bond over this trip but isn't that what cruise life about? It would take FOREVER to refill any drinks and water. Our dining experience was not the best. We opted for the first sitting which was 6 pm at the Black Crab. We come on time, sit down, and stare at an empty table. Sometimes there will be bread, sometimes not. It would take roughly 15 minutes later to take our order. Then another 45ish minute for the starter to come. Total dinner time every night would take over an hour and a half. We shouldn't complain because we overheard some people waiting for 2 hours and a half for dinner. Which is terrible especially if you have kids. The food was seriously not good. We sat at table 486 which was right next to the kitchen and our food would come out lukewarm. Maybe because they had to wait for everyone's dishes together? So we learned a trick on the last night. Order a second entree and that comes out HOT. The best meal we had was the LAST night. The Ocean Cay's burgers and hot dogs. They were HOT, crispy and JUICY. Omg, it was so fresh. The fries were crispy golden and SALTED. And Black Crab's short ribs (We had seconds). Best food on the WHOLE trip. So that added an extra star to this review. Otherwise, it would have been just 2 stars. It really was 2 stars for the overall experience. The buffet food was .... That's it (...). No comment. Besides the fact that it was the same every day. We heard that the pasta and bread are supposed to be freshly made on the ship. The bread was hard and I only had ONE decent pasta on the trip. I kept trying the ones from the buffet and the Black Crab. I really tried to give them a chance to show me what real carbs are all about. We felt like the bread from our local Domino's would be better and I don't even care for Domino. Sometimes the utensils weren't even clean. I found food remains on forks and knives two times. This is not their fault but it's not a plus on my vacation. Breakfast at the buffet is a complete BLEH. I finally understood what the reviews meant. There was NOTHING. All there was are scrambled eggs, bacon, sausages and potato wedges. And it wasn't any good. C'mon. So we tried our best to wake up early every morning to eat breakfast at the Black Crab. It's the same food but it tastes more bearable. Even though the menu was the SAME throughout the trip. The best thing we ate was the hash browns. They were crispy and good. TIP: The hash browns at the buffet are located at the Kid's Corner. And when you find them, load them up because they DO NOT refill it. Once it's gone, it's GONE. You think about it. One positive thing was that gelato was cheap. It was $4.60 for a large with two flavours. We did the Chacchochen Ruins at Costa Maya and this was really fun. Our tour guide, Lorenzo was great. He was super informative and friendly. He showed us where to get the best shots and answered everyone's questions well. We even stopped by the local village and bought $1 pineapples. The fruit is already prepared in a plastic bag and they come up to your car. They were not acidic and you can eat the core. Definitely recommend stopping to get pineapples. Ocean Cay was a lovely beach day. It was super relaxing and GREAT food. The only downfall is that the water was really cold. I don't think we saw anyone stay more than 10 minutes in the water. Eventually, you would see everyone fan out and scavenge for warmer temps. It's still developing so hopefully I would one day come back to MSC to see it. It's nice that only one ship docks at a time so it's not overcrowded. The most productive thing we did on the ship was the casino. Hopefully, we lost enough money to gain some points for our FUTURE FUTURE MSC cruise. Some cruise photographers were super aggressive. It's like they have a quota everyday. We actually bought the all-inclusive photo package which was all photos and digital. We are very happy with it. For our next cruise, it will not be MSC maybe in Europe. Embarkation was a mess in Miami. We arrived at 12p and did not get onto the ship until 2:30p. Also our cabin wasn't ready so it was a lot of roaming around the ship with our luggage. We met some people who took Divina multiple times from Europe and it was easy breezy. Maybe that's what we will try next if we plan a European cruise. Read Less
Sail Date January 2020
I'm an MSC Diamond Voyager Club member who really likes MSC and is hoping they are successful in the US market. I cruised on the Divina before and enjoyed the experience so much that I recently jumped at the opportunity to cruise ... Read More
I'm an MSC Diamond Voyager Club member who really likes MSC and is hoping they are successful in the US market. I cruised on the Divina before and enjoyed the experience so much that I recently jumped at the opportunity to cruise her again a couple of years later. I couldn't help but notice that something was different this time but I just couldn't immediately point it out. Then it dawned on me...It was the dining experience. Last cruise we enjoyed high quality dining that included. lobster tails, surf and turf and great steaks. Now it seemed to be more like "we'll feed you but on a tight budget". Shrimp in stead of lobster, chicken or pork instead of steak. You'd have to pay an extra $25 to get the lobster tailor the ribeye in the dining room or go to a specialty restaurant to get a good cut of meat. The buffet was large and offered a fairly decent selection but again it was the cheapest cuts of chicken and pork. Even a grilled steak was pork, the taco meat was mixed beef and pork to cut costs. Come on MSC! I'm loyal and love your cruise line but pease don't drive me away to the competition to save a a few bucks!! Read Less
Sail Date January 2020
Embarkation Miami Jan 12 Security opened an hour late, which meant standing in line a long time. Once inside the terminal, there was a waiting area reserved for "black card: guests, which included us because MSC matched our RC ... Read More
Embarkation Miami Jan 12 Security opened an hour late, which meant standing in line a long time. Once inside the terminal, there was a waiting area reserved for "black card: guests, which included us because MSC matched our RC Diamond status. Stateroom Our cabin is great. Glass shower, glass shelves plus cabinet storage in bath. Bed is comfortable by ship standards. Linens are in better shape than those on recent RC cruises. Art work everywhere is tasteful - more elegant than Celebrity or Royal. Balcony at rear of ship is small, but great location. Dining room. I was expecting below par food, and was pleasantly surprised. Selections were good, and include favorites such as lamb chops, duck breast, shrimp cocktail (no escargot!). Lobster bisque, but no lobster tail on main dining room menu. There were upchatge options. Specialty restaurant We received complementary meal, and chose Butcher's Cut. Our complimentary meal consisted of several choices for an appetizer, entree, side, and dessert. Great warm rolls and flavored butters. The filet was a large 6 AM oz. Very tender. Hubby's double lamb chops looked great. Hearts of palm salad was perfect. Shrimp cocktail consisted of four large shrimp with cocktail and tartar sauce, presented nicely. My chocolate lava cake was freat! The cake perfect temperature and the vanilla ice cream cold enough to turn the chocolate drizzle on the plate to a crunchy candy. Hubby"s cheesecake was large and tasty. The only water option was mineral 2ater for a fee. We noticed some guests carrying in bottles of drinking water. Theater Shows are great! Singers wonderful. Fun acrobats. Even a 4:30 show on day 4 that was a short version of La Traviatta. The ship has lots of be beautiful lounges. Our favorite is the Black and White at the aft of the ship on deck 7. We can read there during the day near big windows. The piano lounge was another good place, but had some foot traffic and smoke from the casino on sea days. Pools look good. Did not bring swimsuits. Departure, customs, and Uber to Miami airport all went smoothly. We got a really great deal on this rear facing balcony on deck 9! Read Less
Sail Date January 2020
We purchased this trip in November/19 for $159 per person, plus taxes, fees, & gratuities. We felt it was fabulous value for money. Soliciting of tips from the baggage handler at the dropoff point at embarkation was annoying, but ... Read More
We purchased this trip in November/19 for $159 per person, plus taxes, fees, & gratuities. We felt it was fabulous value for money. Soliciting of tips from the baggage handler at the dropoff point at embarkation was annoying, but didn't spoil out trip aa we had already planned to tip him. Embarkation was very slow. We arrived in line(outside) at 12:55pm, and finally stepped for on the ship at 2:50pm. At this point, you are greeted with the beauty of the main atrium,and staff soliciting excursions, drink packages, and photo packages. We went to our room, dropped our bags, and set out for food and exploring the ship. I felt the ship was well labelled and easy to navigate. The buffet had plenty of tables and a decent selection of food. There was fresh fruit, hamburgers, hotdogs, fries, a variety of fresh pizzas, pastas, desserts, and whatever the main meal of the day was. The juice was watered down. It basically was coloured water, but we jist dealt with it. The exception was the orange juice, which is only available at breakfast. Other then that, it is not real juice, just juice flavoured drinks. We ate dinners at Villa Rosa. Tables are very close together, and although the food was decent, it wasn't the gourmet food I had heard I would be getting on a cruise. It was still good, and I sure didn't skip any meals. The balcony cabin(10137) was mid ship and surprisingly spacious.I had purchased a brand new set of strong magnetic hooks that we had on our walls. By the end of our cruise, 1 had magically "disappeared" from our room. We decided to use room service e for the 1st time for breakfast on our last morning. I filled out the form, and had it on the doorknob before 2am as instructed. When our breakfast didn't arrive(we had to be out of our cabin by 730am on disembarkation day) I called room service. I asked if our food was on the way yet, and I was informed that they don't do room service on the last day. Lomg story short, we didn't get any breakfast that day. All in all, I would do it all again Read Less
Sail Date January 2020
I chose this cruise for the price. My husband and I cruise an average of once per month. This was our first time on a MSC ship. I can't believe the amount of reviewers who wrote to complain about the dumbest littlest things. Yes ... Read More
I chose this cruise for the price. My husband and I cruise an average of once per month. This was our first time on a MSC ship. I can't believe the amount of reviewers who wrote to complain about the dumbest littlest things. Yes the ship is crowded after all its sold out. Is it dangerously overcrowded, duh NO! Food- limited but cooked well and tasty. Great pizza! Cabin-Spacious could be cleaned better Entertainment- Theatre show very good. Entertainment staff Superb!!!! Lots of interaction with passengers, much better than Royal Caribbean. Very nice Cruise Director. Much to do around the ship, day and night to keep you busy. Destinations- Same as other lines. The cruise lines don't govern the islands they choose as destinations or Holidays. Yes, some will be nicer than others. Excursions-Book your own, cheaper. Check out the internet for other excursions. Step out of the box and explore. Give yourself ample time to get back to the boat. Ship appearance cleanliness - Excellent Private Island-Fun! Fun! Great Snorkeling As soon as vegetation kicks in, it's going to be a beauty. Parade was fun. Fire pits on beach were a very nice romantic touch. The lighthouse shows and Luna libre party were spectacular. Shop items were a little high but not out of the norm. The quality of the merchandise was very nice. Yes there were flies on the island by the. food area after all they were cooking hamburgers. How is the cruise line at fault for this? Should they have placed several staff members near the food area dedicated to swatting the flies? I have seen flies inside and outside the ship on various cruises. Come to think of it, I have seen flies in my backyard when I BBQ. Here's a simple solution cover your food. We are booked on their Transatlantic and Greek Cruises and looking forward to it. It's all about attitude. Don't sweat the small stuff. Life is too short! If you expect luxury at bargain prices, this is no the cruise for you. I for one am happy. to pay less and cruise more! P.S. If you are worried about getting sick and. that there won't be enough sanitizing gel, as a safety measure bring your own. Helpful tip bring a small can of lysol and spray your cabin down. Read Less
Sail Date January 2020
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I ... Read More
I am retired and an avid cruiser. I have cruised on most of the major lines. This was my first trip on MSC. I was attracted to it by the price and my desire to try something different. I had read a lot of really terrible reviews so I arrived at the ship with some hesitations. The load in was a headache. Long lines mostly in the sun. My mind is drawing mental pictures of a ship that looks like a 50's B movie. When we arrived on the ship, I found how wrong I was. I was surprised by the beauty and quality of the furnishings and decor. The Italian flavor of the vessel is everywhere and quite tastefully done. I particularly enjoyed the mosaics in the pool area. My second fear was that I would be spending 5 days eating tv dinners. So my first stop was at the buffet. There were not as many entrees as on some of the other cruise lines, but the choices were adequate and preparation and taste was on par with any ship I have been on. The pizza bar in particular was phenomenal. Ok so the ship is beautiful and the food is very good. I bet our stateroom is going to be the size of a closet. Wrong again. I had booked a room with a window. But when I arrived there, MSC had given us a free upgrade to a balcony. The room was spacious by cruise ship standards and nicely appointed. The bathroom even had glass shower doors. The staff was pleasant, maybe not overly so but I don't take a lot of pampering. The entertainment was a bit of a throwback to earlier times. Acrobats, aerialists, dancers and singers. It wasn't Royal Caribbean Broadway, but these performers were at the top of their game and their enthusiasm was obvious. The shows were lots of fun. (One caveat, the Cruise Director and Captain talk too much. You can arrive at the show 15 or 20 minutes late and still have time to be bored before the show starts.) Lest you think I see the world through rose colored glasses I will tell you service in the Dining Room is slow. Very slow. Plan on two hours for dinner. The Buffet is a good alternative for quicker food but will be crowded to the max. Here's a tip, if you don't mind a few steps, there are tables in the adjoining pool area with a lovely ocean view and less noise. Also the public restrooms are small for a ship of this size. You may find it easier to return to your stateroom especially if you are in a hurry. : ) The beaches at the private island are gorgeous. There is some coral so it is best to have water shoes. If you like to snorkel go along the rocks you will see some good size fish. Don't miss the laser light show of the lighthouse. It is a genuine stunner. The plants are recently planted and not what you would hope for in a tropical "paradise." If you have problems with flies near the food trucks. Cover your food with a plate and step away before you eat, or take a short walk back to the ship and eat there. So was it a perfect trip? No. Every cruise has its own little headaches. But to be honest I recently came off cruises on Royal Caribbean Symphony and Celebrity Edge that cost a lot more and delivered a lot less. Would I cruise with MSC again? I already have booked two more cruises with MSC. That should be recommendation enough. My advice to you: When Life Gives You Lemons, Make Lemonade, add Tequila. Call it a Margarita, and book another Cruise. Read Less
Sail Date January 2020
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