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19 Helpful Votes
Sail Date: July 2017
...no lie, we both caught the cruise bug! This was our first cruise and we're hooked! The whole adventure was memorable and we can't help but tell everyone how extraordinary the experience was. The embarkation process went ... Read More
...no lie, we both caught the cruise bug! This was our first cruise and we're hooked! The whole adventure was memorable and we can't help but tell everyone how extraordinary the experience was. The embarkation process went smoothly especially considering there were 4,000 guests to board.The excited anticipation of the cruisers and the well-executed organization of the MSC staff made for a pleasant and seamless boarding. Entering the ship we were welcomed by the stunning crystal staircase and lovely live piano music. Before searching out our cabin, we wandered around just a bit to get a feel for what we were in for. We were not disappointed. The Davina was clean, maps were abundant, and even with thousands of guests, we were able to move about comfortably and with minimal wait time. The cabin was roomy and spotless and throughout the cruise the wonderfully efficient crew kept it clean, stocked, and orderly. We called them our elves and we joked about how they seemed to know when we were out so they could slip in and clean up multiple times a day. Having a balcony room was a plus as we loved relaxing out there at all hours of day or night. The 24-hour buffet of food... oh my! What a treat. We enjoyed the everyday foods like pizza, hamburgers and salads, but also looked forward to the daily specials where we found interesting items like eggplant lasagna and lemon chicken and a variety of fish plates. We love salad and fruit and found the melons especially to be wonderfully ripe and tasty. And who could deny the many desserts?! We could never choose just one. We especially liked the international crew. These people are hard working, friendly, helpful and pleasant.There wasn't a lazy person seen. What a joy they were to be around! Being our first cruise, we didn't take in any excursions, although we were immediately approached in Nassau and agreed to take a tour. The driver had a lot of great information and stories. We would have never seen nor learned as much on our own. The stop at Half Moon Cay was beautiful and at 57 years old I finally learned how to float! Looks like we'll need to schedule another cruise so I can learn to swim. (Our only disappointment was the internet. My husband was in the midst of online classes for his masters and the connection was incredibly slow making it a bit stressful getting assignments turned in on time.) Read Less
9 Helpful Votes
Sail Date: July 2017
Going into this cruise we knew that it was European clientele & staff. That said, I've sailed many European lines and the service on this ship was, to put it simply, horrific! 4000+ passengers and one single line to check in. No ... Read More
Going into this cruise we knew that it was European clientele & staff. That said, I've sailed many European lines and the service on this ship was, to put it simply, horrific! 4000+ passengers and one single line to check in. No wait staff in bars/lounges at night, or simply one to serve everyone. Beware of "free" beverage vouchers with Fantastica package. Vouchers only good for drinks up to $7.50. Our lounge of choice, La Luna, had no drinks available at that price. To use voucher we needed to go to bar elsewhere on ship, purchase our drink, and bring it back to La Luna. Not sure how many lounges this held true as only had 3 nights and only went to La Luna and Pantheon Theater. Theater, also, had no wait staff prior to show and nowhere to place a drink if you did bring your own into the theater. Unlike other cruise lines, MSC did not certify our credit cards at check in. We received notice that we needed to do that ourselves at kiosks on ships by a deadline or would be required to settle our bill by cash. The kiosk we first used had been "reset" by an MSC staff member who reprimanded us for using it. Nothing stated "out of order" or "in use" and we had NO way of knowing this. Very confusing system.Don't even start me on dining room staff. Felt like I was in fast food restaurant and treated basically the same as any McDonald's client! Food was same thing everynight; meat with gravy and little to no vegetables or sides. Never once offered coffee; had to beg for a glass of wine. Terrible! That said, ship itself is beautiful, cabins well appointed and our room steward (who we never met) did a good job. Read Less
9 Helpful Votes
Sail Date: July 2017
We were in the Divina for a 3 day cruise. Thought it would be great to see the ship and experience MSC for the first time. It wasn't what we were used to. From start to finish there was some kind of issue. Starting with the ... Read More
We were in the Divina for a 3 day cruise. Thought it would be great to see the ship and experience MSC for the first time. It wasn't what we were used to. From start to finish there was some kind of issue. Starting with the website, the payment part, joining the voyagers club, trying to get a credit due. The embarkation was not good. We waited in line 2-1/2 hours! Once we got on the ship no one could find our drink vouchers. We spent the rest of the first day going from place to place to locate them. The staff was non challant. The food in the dining room was so-so, however the buffet was GREAT. The ship was very beautiful but didn't seem laid out right for 4200 people. Always bumping into one another, dead end hallways, have to go up a floor to go down a floor.... The entertainment shows were Fantsatic! The room was very nice. The cruise director was great. Just to prove my point, when we got home and tried to complete the survey, THAT DIDN'T WORK EITHER!!!! Maybe a 7-day would be different, but as of now we have no plans to return to MSC. Thank you Read Less
4 Helpful Votes
Sail Date: June 2017
My review will start the same and end the same. I will never cruise with MSC Divina again. Where can I begin?? First day on the cruise there was no variety of food. The selection was horrible. Our rooms was right under the dining area ... Read More
My review will start the same and end the same. I will never cruise with MSC Divina again. Where can I begin?? First day on the cruise there was no variety of food. The selection was horrible. Our rooms was right under the dining area so we heard every chair pulled out and pushed back in all day everyday. The second day of our fun filled trip(NOT) my sister was crushed by the elevator and fractured her arm. We went to the medical center for her to be examined and to report the incident and was told the only way that my sister could report the incident is if she be examined by the doctor and pay the $95 fee plus $104 for Xrays. I was lost for words. I may I add that the nurse was RUDE!!!!! She told us in a very rude manner that this is an Italian ship and these are their rules. We were attempting to write down her name and she snatched the paper out of my daughter's hand. Needless to say we had words and she called security. I explained to the security personnel what had transpired and how rude and unprofessional the nurse had been. Due to an language barrier or just plain untrained employees we were told we can report the incident for FREE at guest relations. 1. Staff- Unprofessional, rude 2. Food- Bland , unseasoned, not a great selection and overcooked How do you run out of bacon and milk??? Unbelievable!!! 3. Tenders- Not enough time in the ports that matters. I would not recommend this ship to my wort enemy. There is much more. The only highlight on this ship was the liquor rep name Terrence. He was very polite and went out his way to help in a situation of another employee charging a purchase on my card for another passenger (that's another story) In short I will never cruise with MSC Divina even if the cruise was FREE!!! Read Less
1 Helpful Vote
Sail Date: April 2017
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food ... Read More
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food was excellent the best part of the cruise our cabin was at the rear of the shipon deck ten there was a constant churning noise from the ships propellers in the water even with the cabin doors closed. if you want to do this one make sure that you take out your all inclusive drinks package as it is essential if you dont want to be out the price of your cruise again bar prices are crazy example bottle of water $3.75 small bottle heiniken beer $5 75 very hard for first time cruisers to find way around ship as signage is very poor for the money we paid this was not that special overall very disapointed would not do it again Read Less
13 Helpful Votes
Sail Date: January 2017
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to ... Read More
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to very stressed out. The food in the buffet was as good or better than any buffet I've been to. Unfortunately, the service in the main dining room was awful. This was my fifth cruise. If it were my first I might have said "Well it's hard to feed this many people at once." But since I've seen it done amazingly four times before, I was shocked at how poorly this one performed. Many other cruisers felt the same way. All of the servers seemed to be very frazzled. On two nights we ordered drinks with our prepaid plan. They took our vouchers but never brought us drinks. On another night I had asked three people before I got a drink (took about 40 minutes.) The second person I had asked brought it to me and said "See, I bring you drink. You don't need to get me in trouble." They seemed to have no idea what was going on. There were a few reserved tables but most people were seated at random tables when they came in. But there was total chaos because sometimes they wouldn't see the reserved signs and seat people at those tables and then ones who should be there would get all upset. Mostly you saw servers walking around aimlessly with parties of two looking for a place to seat them. I could go on, but you get the idea. They also billed me for laundry I didn't do. When I went to the desk to fix it, I overheard that the two parties in front of me were also billed for something they did not purchase. I also received a notice saying that my daughter and I did not attend the emergency muster drill, though we did attend and used our cards to sign in. We also received an email that they had sent all of our information including passport numbers to one of the other guests who agreed to delete it all. While in a line later, I talked with two others who got the same email, so probably everybody did. Last but not least, we were in one of the last groups to get off, yet it still took over an hour for hour luggage to come out. All this to say, that I would not do an MSC again. Read Less
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