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35 MSC Cruises MSC Bellissima Family Cruise Reviews

* Avoid deck 14 rooms by any means, until they are at the very nose of the ship (see cabin review) * All the packages (drinks, Internet) are hugely overpriced and I see no reason you'd like to use them as no bartender could make ... Read More
* Avoid deck 14 rooms by any means, until they are at the very nose of the ship (see cabin review) * All the packages (drinks, Internet) are hugely overpriced and I see no reason you'd like to use them as no bartender could make proper cocktail there regardless of the price. The only drinkable mix is fruit smoothie so just stick to plain drinks, especially their a la carte price is quite reasonable in compare with other cruises. Also draw attention to the wine prices at main restaurants - you take away bottles to any bar ;) Internet package - if you unlucky to buy it for any reason, draw as much attention as possible to their instruction, on how to connect it in MSC app, and follow exact procedure, shutting off everything they as to shut and disconnect from Internet every time you do not use it. * All the shows are great! Do not miss them. Do not forget to book your group to the every show in MSC app, as they allow people without reservation to enter 5 min before show start only * Dining restaurant menu is good and differs from buffet food at deck 15. Service is great, but do not hesitate kindly remind waiter if he forgot something - they have obviously a lot to do! * Market place food is great and fresh pizza is definitely on the top of the world list! * Cirque Du Soleil shows - Valeria is great! Zyma - money waste. Note that final date and time will be confirmed on board only. They do not let you choose the seats, but instead just give it away in order of booking - those who confirm the date and time earlier get closer sit to the stage. So be sure you go straight to Cirque Du Soleil desk after your embarkation and choose the show, which still has a lot of sits left. * MSC app messaging is huge mess if you have kids as they do not let anyone under 18!!! to use messages. So we had to sign our msc for me accounts on kids phones so we could message to each other. Its still not perfect solution as you can not see messages, which was sent from another device under same account, but it is better than nothing. * They have bracelets, which replicate your cruise card for just 2 Euro at reception, and this is great thing if you'd like to swap cabins with your junior, as bracelets opens the door as well. * Expenses limitation for kids in app does not work and MSC has a lot for kids to spend on. Our kids are reasonable, but there were ones, who spent hundreds and even thousands of Euro for the first day, making it surprise to their parents (of course their cruise card should be connected) * I personally prefer dark chocolate, but their milk chocolate at chocolate fabric is more tasty :). Also they make best coffee on the ship there * two days before the end of the cruise, they will get your embarkation photos delivered to your room and you need to decline buying them by signing attached paper and brining this paper to photo deck! as otherwise you'll find 35Euro for these photos at your final bill and have to spend time, deleting it. In general we had a great cruise and will obviously choose MSC for future cruises as well. Read Less
Sail Date January 2020
The Ship overall was great, nice kids activities and shops. BUT, the service was really bad all over the ship, food was average at best and constant pushing the extras, for example photo sessions was really annoying. Cabin 14075 with ... Read More
The Ship overall was great, nice kids activities and shops. BUT, the service was really bad all over the ship, food was average at best and constant pushing the extras, for example photo sessions was really annoying. Cabin 14075 with balcony was small but funtional with 2 children, no sun in the balcony though. Service in the cabin was poor as well, towel problems, no hair contioning or other aminities or nice extras - very plain in the Aurea class as well. Spa massage was very professional and nice, hair dresser too. Shore excursion was ok, we did the Abu Dhabi safari tour. Everything nice was with extra cost, like kids VR adventures or Formula 1 and they weren’t worth the money - 10€ per 5 minutes. Pool areas were quite nice, kids playrooms as well, entertainment we didn’t see as we went to bed quite early. We can’t recommend the ship. Read Less
Sail Date November 2019
We made the Eastern fairy tale cruise on the MSC Bellissima liner from 30.11.2019 to 07.12.2019 on the route United Arab Emirates - Oman in cabin # 12109. First of all, I would like to thank MSC Cruises from the bottom of my heart for ... Read More
We made the Eastern fairy tale cruise on the MSC Bellissima liner from 30.11.2019 to 07.12.2019 on the route United Arab Emirates - Oman in cabin # 12109. First of all, I would like to thank MSC Cruises from the bottom of my heart for the opportunity to get an excellent external cabin with a Fantastica balcony under the Fortuna program. The rest of the cruise is thought out perfectly-from the first minute at the entrance to the last when parting with the liner. The entire staff performs their duties flawlessly, with a smile and attention. Thank you to the staff of the Lighthouse restaurant (table 472) for their excellent cuisine, and to the waiters for their prompt and courteous service. The buffet at the Marketplace Buffet restaurant is impeccable in terms of the menu, the quality of the food prepared, the abundance of fruits, pastries, sweets, and drinks. We would like to thank all the animators, especially those who work on the open deck # 15. Evening rest is full of variety. Theatrical shows are staged and performed at a high professional level. I would like to mention the voices of the performers, and especially the dance group for their incendiary skill and artistic choreography of the numbers. When we visited the Bellissima Lounge bar, we were happy to listen and dance to the tunes of the Aquarium Party Band. But I especially want to thank the musicians of the Latin Summer band, who performed every night at TV Studios&Bar. We are fans of Spanish-language music . The Latin Summer ensemble conveys the unique flavor of Latin American performance culture with its compositions. Special thanks to the organizers of the holiday on the Sir Bani Yas island . A big surprise was the perfectly organized food on the island. The Eastern fairy tale cruise with its name perfectly reflects the feeling of uniqueness of fairy-tale emotions from being on the MSC Bellissima liner . Read Less
Sail Date November 2019
Boarding rather good and smooth. First contact with on board photographers: bit agressive and pushy. First vieuw of the ship: bling/bling, modern, cold feeling, huge.... few places to take a drink, to sit down and relax (in case of winter ... Read More
Boarding rather good and smooth. First contact with on board photographers: bit agressive and pushy. First vieuw of the ship: bling/bling, modern, cold feeling, huge.... few places to take a drink, to sit down and relax (in case of winter or bad weather). Cabin (balcony) clean. Size: a little bit small and cramped. TV very good with BVN for the dutch speaking. 'ZOE' is like 'SIRI'... only standard questions you can find on the internet. Balcony nice with 2 chairs and a little stool. Bathroom small with pump showergell and shampoo. No paper tissues. Shower good with nice hot water. Market place very crowdy but with a little effort always a place to sit down. Choice for breakfast good, lunch rather poor. Little bell on the table to call a waiter. Plastic glasses and plates (!!) brrrr. Dining in Cerisier was rather good, not great. Lots of tables close to each other. Very noisy. Real plates and glasses this time. Simple dishes. Had the eays drinks package incluced in our cruise price. What a joke! You get to pick everything below 6Euro: a few cocktails with standard alcohols, alcohol free cocktails, Heineken, 2 white, 1 rosé, 2 prosecco's and 2 red wines. Everything else you must pay! A drink of 6.50Euro: pay the total amount!! So not only the 0.50Euro above your 6Euro limit. RIDICULOUS! And a lots of their drinks are priced.... 6.50Euro. MSC pushes you in the direction of an upgrade... The shopping area is nice to wander around. Lots of speciality restaurants with zero people in them... a waste of nice places to sit and enjoy the cruise. Cirque du soleil is good, not like a big production but it was OK. Drinks were awful. Area with glides and waterfun looks very nice for good weather conditions. Shall we travel with MSC again? In Yacht Club probably, in other cabins... don't think so. Read Less
Sail Date November 2019
We went 2 adults, 1 child 12yrs, perfect! From stepping on board, the whole experience was brilliant, all staff so helpful, spotless ship, so much going on. We had a cabin on deck 5, so did not got no motion when at sea, the cabin was a ... Read More
We went 2 adults, 1 child 12yrs, perfect! From stepping on board, the whole experience was brilliant, all staff so helpful, spotless ship, so much going on. We had a cabin on deck 5, so did not got no motion when at sea, the cabin was a good size, & kept extremly clean by Romin. We had the drinks package which is well worth doing, so any drink upto 10€ was included, worth it, as most drinks are 7-8€ + 15% service charge. The entertainment was very good, day & night, if you don't like the party atmosphere then there is the sky lounge, or piano bar on deck 5. The restuarant we had 1st sitting btwn 6.30-6.45, but we never went In till 7-7 15, and was never a problem . Food here was excellent, we never paid to go in other restuarants, as our food so nice, the only 1 we did go to was cirque de soliel, which was 35€ p head, we wasn't impressed, choice of 2 starters, raw tuna or tomato & mozerella, and 2 or 3 main choices, 1 dessert, the theatre hardly had anyone in that ate, so very quite, 1 hour later the people that paid 15€ for show & cocktail came in , the show lasts abt 30mins, we felt better off eating in the inclusive restaurants very disappointed with experience of cirque de soliel, only get bottles of wine, no other choice, and not part of package, so really not worth a 30min show! We done all our own excursions, as found the ship ones expensive, but we chose our own things before we went. We went to a beach in malta on a bus 1.50€ e w, had a lovely day! In Genoa we went to the aquarium which was a 10min walk from ship, they charged 54€, which included a ferry to aquarium, which you did not really need! Trips are personal choice. Disembarking we was given 08.50, but we changed our time to 10 20, no problem in changing. The whole holiday on bellissima was fantastic, we shall be cruising with msc agn. Read Less
Sail Date October 2019
It was worst cruise we were ever on ..we have been on 6 cruises with other companies . This was not a good one !! Ship lovely . Staff very good .. entertainment very very bad ...Nothing is prob the best description..Too many extra hidden ... Read More
It was worst cruise we were ever on ..we have been on 6 cruises with other companies . This was not a good one !! Ship lovely . Staff very good .. entertainment very very bad ...Nothing is prob the best description..Too many extra hidden expenses...would not recommend msc for any cruise after this experience ...we were not the only ones disappointed .. It's a new ship and I fear it will be very hard yo fill it if what we experienced is the norm ..we had a day and night at sea on way back and this to me tells a story .. Most people stayed in their cabins ...this I never seen happen on all the other cruises as there would be loads of things going on around the ship ..but nothing on this one ...boring !!!! Not a fun ship ..also if u want WiFi it's costs 40 euro a day !!! LOVELY SHIP BUT BAD FOR ANY KIND OF ENTERAINMENT Read Less
Sail Date October 2019
MSC BELLISSIMIA it’s been amazing . I posted three days into cruise so just to add, and maybe to put some minds at rest Cabin :13205-Stewart-Francisco , the cabin was beautiful with plenty of space and a balcony .Room was made up ... Read More
MSC BELLISSIMIA it’s been amazing . I posted three days into cruise so just to add, and maybe to put some minds at rest Cabin :13205-Stewart-Francisco , the cabin was beautiful with plenty of space and a balcony .Room was made up three times a day towels refreshed as required .we got breakfast to room most mornings (€4.00) delivery charge ....well worth it Shower was powerful and never a problem with hot water Main dinning room- OMG how people say the food is bad is beyond my comprehension , there is something for every taste . We stayed away from the typical English /Irish type of food and had everything else .... loved the wellness station and the ethnic station was to die for, the standard if the food was amazing ...the staff kept everywhere so clean and the food was refreshed continuously The pizzas ....seriously you need to eat them ...only gorgeous The buzzer for drinks was great never had to wait for a drink ... Allocated dinning Le Creisier- deck 6-table 813 I said it already in a previous post ...It was delicious and our waiters Ray and William were just amazing ... Deck 15 -Out door pool and entertainment Guys to many to mention . They were brilliant ....it is loud but so much fun totally entertained all day long Deck 18 - Horizon Bar My favourite place . This area was quieter lovely pool and lots of sun beds The staff up here are also brilliant nothing was a problem and they really interacted with the guests Casino -Deck 7 Great crack on the slots People have said on some posts that sea day can be maniac . Our last day was a sea day and it was the most chilled of the whole week , got up about 11 strolled down to deck 18 got two sun beds no struggle at all ...cocktails were the tipple of the day for me ...pure bliss Bit of a panick around d 14:00 when the news of the disturbances in Barcelona hit the ship ...most of us with pre booked transfers recieved messages to say they were cancelled but MSC got it sorted ...they put on a fleet of busses to collect us at port and transfer us to the airport ...€19 each very good price (in airport now speaking to a man who for some unknown reason to me decided that he wasn’t giving MSC another penny ...he got a taxi €87..)MSC are not a ripoff They did everything they could to help us all today The shows in the London Theatre put on by entertainment staff are as good as any you would see on stage in Ireland ...Sorry but people who have dissed these shows are not fair ...The team put their heart and soul Into each performance .... Cirque De Soleil -Amazing (Maybe give the cocktail a miss though Read Less
Sail Date October 2019
This is our 2nd cruise. Our first was with the American NCL Epic. After much research and logistics-checking, we chose to sail on the MSC Bellissima. Yes, I read all the comments for her sister ship, the MSC Meraviglia and noticed ... Read More
This is our 2nd cruise. Our first was with the American NCL Epic. After much research and logistics-checking, we chose to sail on the MSC Bellissima. Yes, I read all the comments for her sister ship, the MSC Meraviglia and noticed something: the Americans disliked MSC, the British tolerated it, the Europeans loved it. Since I am a Canadian-Israeli, I just warned my family to expect the same level of service we received on our last overland trip to Italy but emphasized that the ship would be gorgeous and with lots of things to do. With that in mind, we were not disappointed. MSC is an Italian shipping company and nearly 75 percent of the passengers are Italian. The rest are Spanish, French, Portuguese, German, Russian, with some Israelis and Turks. It is a nice, spicy, fun international mix, especially when you factor in the origins of all the onboard staff. It DOES, however, pose a language issue in which ALL announcements are repeated in five languages at length. So yes, the lifejacket drill is a wee bit l-o-n-g. Bellissima is a vibrant and beautiful ship with many amenities for all ages. The water park is compact but super fun, the challenge ropes course overhead kept my teens happy and busy for hours. There are several swimming pools as well as an indoor pool with a retractable roof for inclement weather. I counted at least 5 hot tubs, I may have missed one... The buffet is on the 15th floor, same floor as the pool. Advice to the overly polite: DO NOT wait in line for food, G-d knows the Italians, Israelis, and Turks very proudly don't. They believe that waiting in line is for suckers. You know the adage - When in Rome...Just smile and elbow your way in very sweetly. If you insist on eating near the middle area of the buffet, it will be difficult to find tables and, yes, it will be noisy. If you spread yourself out to the back or sit outside on the pool deck, you will have a much more quiet and intimate experience. And you may see dolphins! My issue with all the food on board is that I am on a Ketogenic diet, which entails less than 30 carbs per day and NO sugar! This was challenging but here are my food conclusions: -Buffet: The buffet is the penultimate celebration of carbohydrates. There are several types of breads, pastas, they make fresh pizzas right in front of you, risottos, rice, noodles, battered foods, cereals, fruits, jams, you name it. The bread display behind the counter was this very cool montage made of bread of all sorts of animals. But the bonus is the Bellisima has her own mozzarella factory on board! Woohoo! I admit, I don’t eat piggy-parts or seafood, so my choices were even narrower than others, but here is a summary of how I ate the whole week: -Breakfast: Scrambled eggs, mozzarella cheese, provolone, edam, gouda cheeses, fresh pesto sauce, cucumbers, lettuce. There were always several forms of lettuce available with each meal. Sometimes I would take natural yogurt with toasted sliced almonds and pumpkin seeds. Sometimes I would add my own dark chocolate that I brought with me from home. -Lunch: This took me a while to figure out: the hot dogs served in the grill section of the buffet are made from pork but the hot dogs served at the pool deck’s grill are turkey/chicken. So I would pop outside to grab one of those, minus the bun. The rest of my plate was any non-sweetened meat I could find: sometimes a hamburger patty, sometimes the roasted meat of the day, roasted chicken, fish – I tried to vary my plate each day. Sides were mostly salad with the pesto sauce or Caesar salad dressing with parmesan on top that you could build yourself, green string beans, I even found cauliflower “mac’n’cheese”! -Dinner: Usually the same fare as lunch, with international specials. By the way, I found that by cruising the whole entire buffet, from port to stern to starboard, I found that there were different items on offer. It also depended on what time you arrived to the buffet. My biggest temptation? Surprisingly, NOT the parade of sandwiches, cakes, and cookies at the midnight buffet. No, I AM a former Canadian: the McCain’s hash browns were just beckoning to me. I’m proud of myself for standing up to them! MSC! The string beans on offer are great for my diet but get boring. Fresh cooked mushrooms or asparagus or creamed spinach would have been equally welcomed. One day they did string beans in shredded toasted coconut - that was fabulous! MSC, another point: your sugar replacement on board contains Sucralose, it is NOT safe for diabetics. Please switch to stevia or monk fruit sweeteners! -Main Dining Room: We only went to the main dining room once, not because we didn’t like it but, simply because it didn’t fit into our nutso schedule. It offered 4 different starters, 6 mains, and a slew of desserts. I took salad and stupidly forgot to tell them not to drizzle the dressing on top. For a main dish, I took the grilled salmon and gave the potato side to one of the kids. My big surprise? I asked the waiter if they had sugar-free ice cream and he said yes! Only vanilla is available but it made my evening! I must point out: I did NOT ask to check food labels on board. I made the best keto-inspired choices that I could, coupled with a 12th floor cabin that entailed walking up and downstairs from the 15th floor buffet / pool deck. We also made sure to get off the ship at every port and walked around and explored a lot. My biggest surprise? I lost 2 kilos on the trip! I officially started Keto on 01 May 2019 and have lost 9.5 kilos and a whole bunch of centimetres from the old muffin top since then. Again, this ship is BEAUTIFUL! The Galleria, with its Fremont Street-reminiscent arched ceiling, on the 6th floor is laid out like a shopping plaza, including a full out chocolate factory. They also run the ice cream parlour across the deck with many a tempting flavours to discover. MSC ! Consider adding more minimum 74 percent dark chocolate options and stevia-sweetened ice cream for us ketogenics! To my kids dismay, unlike onboard the Epic, there are no free soft-serve ice cream machines. If you want ice cream, you will pay for it or will have to go to the MDR to get it with your meal. The Galleria is the place to be in the evening with dance lessons, disco parties with their very energetic entertainment troupe, and fun with their crazy ceiling video imagery. Cirque de Soleil. Oh. My. God. Did I tell you I was Canadian? All my life I heard how fabulous CDS is. Well I finally went and it was terrible! Do NOT waste your money. MSC's own free stage productions were so much better. I was so embarrassed to have spent 15+ Euros per person on this and that I had actually psyched up my kids before: "Oh it'll be great, you'll see!". It wasn't. We didn't see "Syma", we caught "Varelia" and it starts with a be-wigged little girl and her pet Raccoon, who reminded me of the characters from the Sonic video game. They could easily scrap the whole section of the show with the girl and her raccoon, which I found entirely condescending and misogynistic - What? Again the girl needs rescuing? - and instead CDS needs to focus on the dance troupe and their antics, which would greatly improve the show. Stage shows: lots of good fun. Short. To the point. Many different time slots to fit your schedule on board. They even had a staff talent night - the Samoan crew dance troupe was fabulous and infectiously fun. Apropos infectious: MSC! Please put up signs in several languages explaining the virtues OF COVERING ONE'S MOUTH WHEN COUGHING OR SNEEZING! The Epic had at least 4 ladies who would pounce on you with disinfectant at the entrance to the buffet, all the while singing - Happy-happy! Washy-washy! MSC - LEARN FROM THIS! Although the Euro has dropped a little in value, it is still expensive against the Shekel, so we only did one excursion to the castle in Caserta near Napoli, which was great, with a very well-versed tour guide. I think her name was Elizabetta - she was intensely knowledgeable. In most other ports we used public transit if it was available and fared very well with it. La Valletta in Malta is an absolute gem. However, since it is an old fortress city, consider splurging on a taxi to get to the beaches. The number 14 bus gets to several beaches but it takes at least an hour to get to St. George's Bay. If you have difficulties walking, La Valletta is very steep near the port - talk to the excursion staff, they are very knowledgeable and give valuable advice. MSC offers bike tours of the ports they visit. We didn't go on them but noticed the smiles on the passengers who opted for this. We may try this on a future cruise after we practice a while at home! Service onboard is, on the most part, surprisingly good. It is not at the same level as the Epic, but then I was not expecting it to be. Most of the staff are friendly and genuinely helpful. Kudos to Oren and his other Israeli compatriot from Gedera who manned the ship's entrance/gangway - they always made us feel super welcome. The buffet staff are accommodating if you need help with anything and our waiter in the MDR was so patient and funny. Our room cleaner (Hortensia?) was a lovely lady with a great sense of humour and kept our room spotless (though we did our level best to make that easy for her.) Entertainment troupe: They deserve a medal for non-stop energy and action. They managed to get everyone of all ages to get up and dance. HOWEVER!!!! Guys, I love the latin-south American energy as much as anyone but when you play the same song 3 times in one set...that's just supremely annoying. MSC!!! This is a European ship! I'm not saying play every Eurovision song ever written, but you would have had everyone dancing to Mahmud's Italian hit "Soldi" and Neta Barzilai's "Toy". The music needs more variety. "Macarena" is a little old... Kids - teen club: our kids are teens and made use of the teen club to meet other kids and play basketball in the huge sports complex. The club also has table soccer and ping pong. My Israeli kids found themselves playing ping pong with this cute 10 year old from Dubai and another teenager from Germany. Peace on Earth starts on cruise ships.... We did not use the bowling or formula one simulator. We didn't use the GPS wristbands. Why? I'll tell you: 1. When we asked the price of several staff members, we got conflicting price quotes and that was annoying, 2. We trained the kids to phone our cabin at midnight to let us know where they were and when they planned to return. We're old-tech. Summary: know what to expect so you can enjoy yourself. I noticed that a lot of Americans complained that there is no English TV. Uh, guys? It is a cruise ship, go enjoy your time completely disconnected from the world. They also complained about chair hogs - we swim or sit in the hot tub so we just bring a bag for our towels and hook it on a railing. I can suntan at home. We always found lots of available chairs and sunbeds. This was NOT a problem on the huge Bellissima. MSC: please put signs clearly marking where smoking is and isn't allowed. The smoke is very bothersome, especially on a family-oriented cruise. In our opinion, it should not be allowed anywhere on the ship as a safety issue but, as a minimum, it should NOT be allowed in the casino as the whole area stinks of it. Public areas: on At-Sea day, the water was a bit choppy so I went down to the lower levels to regain my sealegs. I found that I had nowhere to sit since the other several thousand other passengers were already crowded there! Read Less
Sail Date September 2019
Just came back from Msc Bellissima ,we booked a year ago . This is our 15 th cruise ,second time on Msc.We were so looking forward as Msc Splendida was perfect. But unfortunately this one no.Inside cabin very small,buffet always same ... Read More
Just came back from Msc Bellissima ,we booked a year ago . This is our 15 th cruise ,second time on Msc.We were so looking forward as Msc Splendida was perfect. But unfortunately this one no.Inside cabin very small,buffet always same food. The only positive place was the Lighthouse Restaurant staff very nice especially our Waiter Antonio and his wife Sandy.Food was very good and health there.Its the only place we looked forward . Every day at 5 pm huge noise of a drill every single day.So never a siesta. I think Msc are building too many ships in short time ,and things are not being done in good details.Changing of ceiling screen is nice but not everything. We look for nice details,Doors from were you can go to see the sea on most floors. Italian shows used to be better,Cirque de soleil was very nice ,but cancelled once so many missed it . Read Less
Sail Date September 2019
Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship ... Read More
Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship excursion we were given a sticker with our group number and were told to wait to be called. After 3 time that I ask another agent and he told us that the bus had already left 20 minutes ago. I explained to him that we were told to sit and wait untill called. He responded "NO he did not tell you that". Luckily another group of 2 and 3 passengers were also told the same thing. Manager appologized and told us to pay taxi for the 7 of us to try to catch the tour bus at the first stop. She left but we then realized that 7 adults couldnt fit in one small 3 row taxi cab so we had to make arrangement to get a van and pay more. The MSC manager should have stayed until we left to make sure we were taken care of. There was alot of little problems with the customer service that we will never travel with MSC. On one reentry we had to wait in line 30 minutes in the 95 hot room. They only had 1 security agent and 1 xray machine to check people in. The room had no air or fans. Absolutely NO excuse to go through these conditions on a VACATION. Overall alot of the staff does not know what or where things are on the boat. The buffet has alot of dead times where very little food is available Not one time did any employee mention washing your hands or sanitizer before people are entering food area. It was rare to see anyone use sanitizer or wash there hands before the buffet lines. This seems like a serious health safety problem on this boat. Cirque shows were good. The other shows were average. Cant believe that one of there shows is a hand shadow show. Every port has new passengers embarking and disembarking so you have to listen to the safety announcements every day in 7 languages. I could go on and on but this cruise line is a JOKE. I have traveled with Carnival, Holland, Royal Caribbean and Norwegian and have never written a bad review of there ships. Read Less
Sail Date September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date September 2019
This was the first time we have done a cruise and we really did not know what to expect. We traveled as a family with 2 older teenagers and chose the MSC Bellissima in the hope that it would offer enough to keep them entertained (the Aqua ... Read More
This was the first time we have done a cruise and we really did not know what to expect. We traveled as a family with 2 older teenagers and chose the MSC Bellissima in the hope that it would offer enough to keep them entertained (the Aqua Park was the key deciding factor and not the itinerary). Just to start - the Bellissima is a beautiful and elegant ship, yes we were very impressed by the Swarovski crystal staircase. It is also loud, lively and family friendly. So if you don't appreciate sharing your holiday with lots of children of all ages then this probably isn't the ship for you - particularly during the school holidays. There are plenty of activities on board. The children's clubs seemed to be very good although we did not use them.The sportsplex although almost always busy again was good. We all particularly enjoyed the F1 simulator, bowling, ice hockey and interactive cinema here. The fun pass came in very handy and I would highly recommend purchasing this in advance as it offered excellent value for money compared to on board prices. The swimming pools were lovely, although crowded. As with many holidays, you still have the unfortunate experience of people hogging sun beds with their towels but never really appearing in person! There is absolutely no need for this and this was probably the most irritating thing about the whole cruise. The Aqua Park was very nice but not nearly big enough to entertain my older thrill-seeking teenagers. It is, however, excellent for slightly younger children. The Himalayan walk was fun. The Cirque du Soleil shows were excellent. We saw one as a dinner show and the other as a cocktail show. I would highly recommend the dinner show. The shopping was good but expensive, primarily due to the poor exchange rate for the pound against the Euro. However, there are promotions on everyday with significant discounts. We bought the unlimited internet package in advance. This seemed very expensive at the time but proved essential for my teenagers using social media and keeping in touch with friends. They complained it was a slow internet connection - however it is satellite wifi and so not as fast as home wifi. We did one MSC organised excursion to Gozo by powerboat followed by a jeep safari around the island and time on the beach. The excursion was well organised. It seemed expensive at 115 Euro each, but we all really enjoyed the day so it was worth the cost. The service was excellent from all the staff we met. I appreciate this is contrary to some reviews I read prior to booking but we found that all passenger facing staff spoke very good English and,as a minimum, they were all polite and professional. Our cabin attendant, Jean, was particularly friendly and helpful and went out of his way to make our stay special. The restaurant service was almost always very rapid and always courteous and polite. In the seated restaurant the staff would try to offer something else if you did not like what was offered on that evening's menu. The buffet restaurant had a huge variety of dishes to suit all tastes. We had the premium drinks package included which was very good for us and again I would definitely have this again. The whole ship was spotlessly clean and you could see staff at all times of day cleaning public areas. There was a real focus on hand hygiene at meal times with excellent facilities for hand washing outside the main buffet restaurant - a welcome sight! We did use the Zoe voice activated information system as a bit of a novelty, however the MSC for me app was much more useful. Embarkation and disembarkation were busy but well organised and there were minimal waiting times. Overall, we all thoroughly enjoyed our first cruise experience and will definitely travel with MSC again. I am confused by some of the negative reviews I have read but I would highly recommend both the company and the ship. Read Less
Sail Date August 2019
We are an American family of four with two kids 18 and 16. We have cruised many times before but not on MSC and not in Europe. We had a great cruise! The food, service and overall experience exceeded our expectations. We had a duplex ... Read More
We are an American family of four with two kids 18 and 16. We have cruised many times before but not on MSC and not in Europe. We had a great cruise! The food, service and overall experience exceeded our expectations. We had a duplex suite which had plenty of room and great views. We made the most of th drink package and the bartenders and waiters were great. We really enjoyed the food at the regular dining room - great service and great views while we enjoyed the great food. We also tried the chop steakhouse and tapas bar - both great. Plenty of hot tubs and room on the ship. The excursions were also great we did the ebike tour in Genoa, Amalfi coast tour, beach in Messina and bus tour in Barcelona. In Malta we just walked off the ship which was nice we were able to walk through downtown which was beautiful. I can’t say enough good things about the ship staff they were so friendly and exceeded our expectations. We will definitely cruise MSC again and thank them for a wonderful cruise. Read Less
Sail Date August 2019
Chose to book our 1st family holiday abroad on a cruise after watching the cruise channels and seeing the MSC Bellissima, it was important to us that the ship we went on had activities for children as we have a 9 & 8 year old, it had ... Read More
Chose to book our 1st family holiday abroad on a cruise after watching the cruise channels and seeing the MSC Bellissima, it was important to us that the ship we went on had activities for children as we have a 9 & 8 year old, it had an aqua park , rope climb and small arcade. The ship itself is stunning, everything is well designed and the staff keep it well cleaned at all times, we had housekeeping visit our cabin twice a day. The pool is large and a great place to spend the day. The entertainment staff had daily activities such as dance lessons, aerobics and games to keep passengers occupied, often they would have ‘sail away parties’ when leaving ports and had everyone up dancing. All staff are really nice and helpful, never had a problem and service was excellent, with waiters even taking drinks orders from your sun lounger. The food in the buffet was nice and plentiful, the pizza especially! Food in the main restaurant varied each day and was delicious. We booked a show each night after dinner and enjoyed every one, and then afterwards went to the themed parties hosted in the main gallery or the pool. Our cabin was clean and not too cramped, with our premium plus drinks package we even had access to the mini bar. We didn’t book any excursions with MSC, as when we got off at the ports there were plenty of tourist information staff to help us book a cheaper tour. Enjoyed every moment, and have even booked our next cruise in 2020 with the same itinerary on the MSC Grandiosa - we cant wait!! Read Less
Sail Date August 2019
first time cruisers and didnt know what to expect but we had a great time. Ship is immaculate, pool area is great to spend time around with waiters taking drinks orders from your lounger. Buffet is busy but food is excellent especially the ... Read More
first time cruisers and didnt know what to expect but we had a great time. Ship is immaculate, pool area is great to spend time around with waiters taking drinks orders from your lounger. Buffet is busy but food is excellent especially the pizza that is made frah infront of you. Restaurant was good tried something different every night. Shows were good we all enjoyed them and not too long which we prefered. Entertainment staff were great from the pool games, sail away parties, evening parties everybody enjoying themselves. The ports of call were good, we did our own thing at each port and got a taxi to Pompei just outside the port. We were a bit un sure after reading some negative reviews but shouldnt of worried we couldnt think of a single negative the kids didnt want to leave the ship and we are going to book msc grandiosa for next year! Read Less
Sail Date August 2019
OK, The ship, absolutely beautiful and huge!!! We have cruised twice before with royal Caribbean and Carnival but this ship leaves the rest in its wake. The cabins were great, I travelled with my husband and my 6 foot teenage son and we ... Read More
OK, The ship, absolutely beautiful and huge!!! We have cruised twice before with royal Caribbean and Carnival but this ship leaves the rest in its wake. The cabins were great, I travelled with my husband and my 6 foot teenage son and we had enough room although we did have a balcony. The beds were so comfy I dreaded leaving it behind. Also the shower room was bigger than any we have had before. Now dining, anyone that says there was not enough to eat must have been on a different ship than we were! The market place was open all of the time serving salads, chips, burgers, pasta, pizza etc etc, I just don't understand the complaints about the food. We ate in the restaurants at breakfast and for our evening meals. No the portions in the restaurants were not American size portions, its an Italian ship so Mediterranean food and portions. In saying that the food in the restaurants was beautiful and changed every evening. We had the Aurea experience and if possible I would go Aurea or Yacht Club. No queuing for embarkation or restaurants as you get anytime dining. Cirq de Soleil meal and show were definitely worth the money although once we went to the normal nightly entertainment I couldn't get my husband and son to go to another one!! Service was fantastic, I read somewhere on here that you don't have to pay the tips at the end, no you can have them removed but why? The staff were happy, attentive, helpful! Why wouldn't you tip? For the 3 of us the tips added were approx £200, I can remember exactly but no way would I have cancelled them, so just DON'T!!! Get off in Marseilles, it was our favourite. Approx £10 each for a transfer into the town, coffee shops, little side streets with wall out, really enjoyed it. Pompeii was worth the money although take plenty of water, 40 degrees when we were there, really interesting. Went to the beach when in Valetta, 19Euros each for the bus. Could have stayed a little longer, you get around 3 hours on the beach after travel. All in all we had a blast, it's what you make of it. I was really apprehensive before w went because of the reviews but I shouldn't have been worried. One thing, the market place is a bit of a cattle market and as one other person mentioned on here, watch out for the rude French. Read Less
Sail Date July 2019
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , ... Read More
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , every employee on this ship was great . The food was good , there are more restaurants that you pay extra for than are included . I didn’t like the fact that you couldn’t get ice cream anywhere unless you paid extra . I think MSC nickel and dimes too much, too many fees for anything extra . There was enough food where you didn’t have to buy anything extra . The ship was crowded but we always found a table for breakfast and lunch at the buffet . We ate dinner In the dining room every night and the food was very good and had enough variety. We booked the fun pass for the kids online before we left and it was a good deal for $120 you were able to spend 180 euros on games in the game room , the card lasted for both kids for the entire cruise , they also had basketball and soccer but the basketball hoop was broken the first 5 days of our cruise so it was mostly soccer . I also booked the laundry package for $48 they washed 40 items of clothing and if you booked online you can give them a few pieces a day until you added up to the 40 items I didn’t have to have it done all together which was nice because I was able to bring less clothes . The WiFi package was good too I had no issues the speed was fine and it worked well I purchased the unlimited plan and my family toggled back and forth using it and it worked well. I also purchased the cirque show which I really think should have been Included in the cruise fare , very cheesy to charge for a show , the show wasn’t that good it was just ok , my 14 year old fell asleep during it and my 16 year old was bored . The drinks that were included in the ticket were awful you don’t get to choose your drink they had two choices of drinks that were sitting on a bar when you walked In and they were not good , they didn’t even have soda for the kids they were given virgin mojitos. The other shows on board that were included were good and you can book them on the screens around the ship with your room key , very easy and all the shows were available and we booked them the same day . We booked a family room which was two rooms that connected and our balconies connected too , this was a great choice as we had lots of room and having two bathrooms were convenient. We booked shore excursions with the ship and they were good , I was very happy with them . I’ve cruised RCL, NCL, Disney and MSC Fantasia in the past , I do like MSC they do Nickel and dime you with all the extra charges I feel they should include more with the cruise fare but overall I would recommend the Bellisima, the pools were nice crowded especially on sea day but that is expected . The staff were wonderful , they work very hard and have to serve thousands of people with a smile every day I give them a lot of credit . The ports were amazing , I chose this ship because of the ports . We flew into Milan and took the FlixBus to Genoa the bus station is 2 blocks from the port which made the return very convenient. I would definitely book MSC again . Read Less
Sail Date July 2019
Our first ever cruise with the family on MSC Bellissima. All 4 of us (two teen boys) gave it 10/10. We could not fault anything. We had a balcony room and it was spotless, as was the entire ship. Food was really good and the staff are ... Read More
Our first ever cruise with the family on MSC Bellissima. All 4 of us (two teen boys) gave it 10/10. We could not fault anything. We had a balcony room and it was spotless, as was the entire ship. Food was really good and the staff are really amazing, despite working long hours, etc. Always a smile on their faces. Malta was the highlight of the cruise, we will definitely return there. Francesco & Leonalla in The Masters of the Sea bar were very attentive and deserve a special mention, they go out of their way to bring a smile to your face and entertain you, as was Gabriella and the Cuban guy in restaurant Posidena. Even though there was probably 4-5K passengers on board, it never felt over crowded and disembarking was smooth and efficient. We had a week in Sorrento afterwards but i think in future, i will stay first and cruise second, as you have far more choice of food on the ship. We ate in one of the speciality restaurants The Butchers Cut and the steaks and desserts did not disappoint, food and wine really good. The gym was a good size and boys also liked the indoor airconditioned multi sports hall. Really enjoyed the whole experience, MSC provided a superior service and will cruise again in the future. Read Less
Sail Date July 2019
We chose this cruise because the ship was brand new with an amazing itinerary. We went to great ports, Barcelona, Marseilles, Genoa, Naples, Messina and Malta. Embarkation and disembarkation were super easy. Here are some of the positives ... Read More
We chose this cruise because the ship was brand new with an amazing itinerary. We went to great ports, Barcelona, Marseilles, Genoa, Naples, Messina and Malta. Embarkation and disembarkation were super easy. Here are some of the positives and negatives: Positive Nice clean new boat Buffet food very good quality Excellent pizza Great ports to visit Guest services - spoke English Many handwashing stations around buffet area NEGATIVE REVIEWS: No self service laundry - plan on handwashing or bring plenty of clothes Pool closes 8pm - no time to enjoy the pool after a day in port Complimentary restaurants - seafood and veal and lamb food was terrible Food is not labeled for seafood/nut allergies. I missed seeing Naples due to seafood allergy because MSC does not label their foods. Buffet is like a stampede - rude people; Buffet area not big enough for amount of passengers No communication or announcements about activities and such They keep you guessing about time off and on the boat Not enough public bathrooms Beds are hard as a rock No adult pool/hot tubs Zoe did not work at all They took my plates and cups while I’m eating Safety briefing was not an English Disembarkation meeting Not in English Read Less
Sail Date June 2019
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for ... Read More
The ship is brandnew and it shows - on the positive and negative. Positive: Fantastic facilities, the LED screen in the Galleria is awesome, modern style, everything shiny and new. Negative: The Crew hasn´t been working together for a long time, the processes need some time to be ironed out. Some of the crewmembers, especially in service, seem to be new. This translates into reduced service. We´ve been to the Preziosa a few years ago and it was completely different to can only relate it that the crew needs some time to get into the routine. The ship is HUGE! It takes some time to navigate it and but then works very well. I would advise to try it at least once to see if this is something you enjoy. For our tastes it was too big and in the future we´d be looking into the Fantastica Class again. Th shows that we visited were of high quality standards, we really liked them. However, we were underwhelmed by the Cirque du Soleil show. The were only 3 "real cirque" acts and the cocktail was watery and full of sugar. We had the Premium Drinks Package and total got our worth. Would do it anytime again. However, it is sad that the ice cream at the pool is not included in the Premium Package for adults, however it is included in the one for kids. Luckily we had kids with us so could use their cards. Read Less
Sail Date June 2019
This was our first cruise and we weren't sure if it was going to be something that would suit our family. We also worried a little about some of the negative reviews on this site. The outcome was that we loved the experience and will ... Read More
This was our first cruise and we weren't sure if it was going to be something that would suit our family. We also worried a little about some of the negative reviews on this site. The outcome was that we loved the experience and will certainly cruise again, probably with MSC. We have two girls aged 8 and 10 and they really had a ball. The "kids cruise for free" policy of MSC is the reason that we could afford the cruise in the first place. Yes, four in a cabin can be a crowd at times, but when you consider that the girls' cruise cost us only $59 each in government taxes it is a minor factor. Embarkation and disembarkation were very quick and straightforward. The food in the buffet was plentiful and excellent quality. We used the lighthouse restaurant every evening and it was from very good to excellent. Our waiter was charming and very nice to our girls. The bed in our cabin was super comfortable and the couch had been converted into two generous sized bunk beds. Zoe is useless but the on-board app is really impressive. The kids club took great care of the girls and we purchased two tracker bracelets for €15 each which allowed us to see where they were on the ship at all times. This was very accurate and gave us the confidence to allow them a lot more independence that we would have been comfortable with otherwise. Our favourite bar was the Sky lounge which is adults only. The ambiance was very nice and they serve gorgeous free snacks with your drinks. Tip : The snacks are displayed in a fridge which is built into the bar counter. You just go up and point out what you want. The ship is beautiful and the crew are friendly and polite. We took one excursion to Pompeii with MSC and it was fine. We did a private street food tour in Genoa which was excellent. We used the free shuttle bus into Marseille which you find by following the green line on the pavement from the cruise terminal for about 800m. This walk will save you the price of the MSC transfer into town. We walked around Messina which has surprisingly good shopping if you walk all the way in to the commercial streets. We visited friends in the Three Cities in Malta after walking around Valletta for a while first. Malta was definitely the highlight of the cruise and we intend to return for a longer visit. We really enjoyed relaxing by the pool on the sea day as it had been quite hectic up to that point. The weather was perfect although breezy but we had a nice sheltered spot. Our oldest girl loved the water slides. I liked the casino and found the croupiers very friendly and helpful. I left some money behind me but that's how it goes. My wife, who had never played table games before, showed me how it was done by managing to win a little playing roulette. The cirque show was excellent but the Rock and Roll show was every bit as good. Really excellent performance when you consider there is no charge. Overall a wonderful family holiday. Read Less
Sail Date May 2019
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call ... Read More
MSC is not a customer centric company and this is evident already from the stage of reservation when a complaint that we filled was never addressed and it relates to one of their customer service employees having hang up on our call impolitely with the excuse that our french accent was not good and he could not understand us but at the same time he did not speak English to serve us. On board such lack on customer satisfaction continued and we had the feeling that we were constantly being ripped off even for basic stuff, like having tissues in the cabine. What was very annoying during the whole cruise was that we were not valued as a customer and what was offered on the price you paid is just the minimum (like your right to be on the boat) and then you need to top it up significantly to get what you normally get with the cruise fare in other cruise companies. A testament to what we have experienced is the fact that we were not provided with a customer satisfaction survey during the cruise or even at the end. Service quality is not measured hence it is very low compared to other cruise companies where the client is at the center of their service. The embarkation and disembarkation was smooth for us but in every port there people getting on and off the cruise which gave the impression of a hop on hop off type of cruise than anything else, as a result there was no real chance to get any bonding with your fellow travelers or even with staff as they treated you as walk in passager rather than a passenger that will spend a week on board. At the embarkation we were not taken to our cabine and not even shown wheyre the lifts were located to go to our cabine (a ship of 20 floors with 5500 passenger can be a little intimidating when you first set foot on so a little guidance would be much appreciated). Entertainment (shows) in the night was average but the timing was not well planned as the different time shows were conflicting with dinner options and we needed to rush to be on time and get a place. There was no library to get a newspaper or a book. Excursions were expensive for what they offered and on the first day we were 10min in advance to our meeting time, checked in for the excursion and informed the guide that we are passing to the toilet. Surprisingly the guide left us all alone at the meeting point on board because his procedure said that he had to go and he did not wait for us (it was still 5min before the meeting time, they were people who missed the excursion!). His behavior and attitude was unacceptable and rude to some extent but remember as above nobody is measured for their behavior and service. Last but not least we had to ask for everything as information provided was not sufficient and that was exhausting. Activities on board were limited and only around shopping and photos, which all resulted in passengers spending more money. Please note that free water was only available through water fountains (bottle water cost 3.5 euros 500ml) and free juice only available during breakfast. Unlimited pizza and pasta and fruits almost 24/24. Drinks packages were extra and cost from 20euros per person per day (for non alcoholic, eg water, juice, coffee) and from 30euros per day per person for beers and wine. That was the definition of rip off. Kids were happy as they spent most of their day at the kids club but excursions on shore were not adapted to kids. Read Less
Sail Date May 2019
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love ... Read More
We (13 people) just come back from the new MSC ship Bellissima, 5/17-5/24, 2019. This was the first and will be the last with MSC cruise line. We are a mix bag of families and friends from Hong Kong and USA, age 20 to about 75. Love travel, love cruising. Enjoy good food and have good amount of experience with other cruise lines. There are many reasons we do not like this cruise line (see below). We bought the 'Fantastica experience' because the luxury 'yacht club' cabins were sold out. There are so many levels of 'experience'. We choose the middle one. That became the major reason we will not choose this cruise line again: Detail: One of the cabin ran out of facial tissue. Asked the steward and he said only one box of facial tissue was allowed for the whole 7 days trip. There was no wash cloth provided neither. How can we clean and dry our face? Toilet paper? Asked customer service, who asked us back: 'Are you in yacht club cabin?' 'No.' 'Then for environmental reason, we only offer one box of facial tissue for your cabin.' WHAT???? That means the yacht club (people who paid more) did not have to care about the environment and can have more than one box of facial tissue? Is it hypocrite or discrimination? Or both? The rest of the bad experience were: - Pre-trip, we tried to buy restaurant package online, which offered to choose the date and time of dining. We did, but the system gave us different date and time after check out. We wanted to eat together. Called but no help because we bought the cruise via third party. We cancel the purchase and bought again, and again, and again. No luck. Never gave us the date and time we wanted. No help even after many calls. Different agents gave us different answers. Some even lied. At the end we had to rush to check in early onto the ship in order to rush to the restaurants to make sure we got the same date and time. So much anxiety! Really unhappy even before the cruise. - bought premium drink package. Did not worth it. Individual drinks (both alcohol and non alcohol) were reasonable price onboard anyway. If you will be out everyday day for excursion like us, you would not drink that much. Besides, you have to buy the same package for all people in the same cabin even only one person drink. We lost big money out of this policy. - Quality of drink (even the same drink) were different from bar to bar. Some were really awful. Coffee was all bad. Premium coffee even worse. - bought 4 restaurants package. The package menu choices in all 4 restaurants were very limited. (You would not know it until you sit down at the restaurants.) All the really good food were not in the package menu in all 4 restaurants. So we choose to pay more on top of the (already paid) package each time. Still very disappointed with the quality and taste of food. We rated them from B- to C. So disappointed! - The virtual reality race car was terribly designed. You must be physically fit to get in and out of the car. The experience was not 'real' at all anyway. Waste of money. (The rest of the games at the game room are good though, if you are willing to pay the US $12 to US$18 per game plus 15% service charge.) - The free rope walking activity (the one that surround the water park) was fun for some people but not enough warning: there was no 'going back', nor option to come down if you feel incapable after entering. Some of us did that. Some had fun, some was horrified. But it did not looked scary until you got up, when there was no coming down. You had to finish the whole course once you were up. This activity was poorly designed. - Dining room designed was the worst we ever seen, in compare with other cruise line. No grand decoration, no character. Unpleasant. - Cabin theme color was dark and depressing. Color of carpet was horrible and cheap, did not match anything in the room. And makes the small cabin look even smaller. The only good thing about the cabin was the smart utilize of tiny space. - No game room, which was our usual gathering and social place at all our many previous cruising. No. Not in MSC. - Zoe was useless, as noted by many travelers. - Many billing mistakes. Meaning many trips to customer service. Well, we had time to spare, not much to do on the ship anyway. We advice you to watch your bill closely by using the MSC app. The good: - Crews overall were polite and helpful. Some stewards even noted our needs (Jars of hot water, wash cloth etc.) And had them ready in the cabin everyday. - Beautiful LCD dome. - Chocolate shop sold good quality chocolate. (not include in cruise package) - Shows every night were good quality (except the magic show.) We can use the MSC apps to reserve, which was great. They were not Broadway shows but very well done. - Food at complimentary buffet and dining room are overall B+ to A. Hit and miss, which is common in many mid-price cruise. We regret we bought the 4 restaurants package. We should have op to go to dining room and buffet instead. - Check in and check out were smooth, despite the rain. - Live music all day. Like them all. It made the run to customer service a little more bearable. Neutral: - The two Cirque de Soleil shows were $18 each with drink. Yes we watched both. (There was not much to do since we did not dance nor sing) Short and sweet. The same company at Macau and Las Vegas use real water (characters jump in and out of water) and in much larger scale. For people who have already watch them in Macau and Las Vegas, disappointed. But for people who never have the experience, it is good chance to get a taste of it, and with a very good price. Just one thing: there was a night that they only served grapefruit juice as non-alcoholic drink. Big risk. Grapefruit interact with many medications which double or triple the medication effectiveness. In short it causes overdose. Please serve other juice instead. - gym is smaller than average. OK for short cruise. At the end, MSC lost 13 customers by refusing to offer one more box of facial tissue. Read Less
Sail Date May 2019
I have never been on MSC but thought we would try the newest ship MSC Bellissima, what a big mistake, money wasted, thrown into the deep sea. I will NEVER EVER CRUISE with MSC again in my life. The staff does not know how to treat the ... Read More
I have never been on MSC but thought we would try the newest ship MSC Bellissima, what a big mistake, money wasted, thrown into the deep sea. I will NEVER EVER CRUISE with MSC again in my life. The staff does not know how to treat the guests, secondly most of them could not understand English (thought it is an International cruise ship but obviously not!) VERY OFTEN there was no sanitizer in the containers at the entrances of the restaurants which is not acceptable. The entertainment is poor except the Cirque du Soleil. We used our swimming towels the 2nd day and it was never replaced. We did not stop in Marseille because of bad weather they say, but did dock to pick passengers up and was not refunded in ANY WAY because of this. I bought an excursion before the cruise and when I went to the Reception desk to ask what refund I will be getting because they did not let us go off the ship in Marseille, they told me in their broken English that it is not possible as I did not book it through MSC. We met up with a young couple that was on their honeymoon, which also had the same feeling as us because he got food poisoning, ended up in the first aid centre and also said NEVER EVER WILL THEY CRUISE ON ANY MSC ship. MSC is not GUEST ORIENTATED BUT MONEY ORIENTATED. You must even buy water if you want water with your evening dinner if it is not in the Market Place. VERY VERY EXPENSIVE SHIP. Oh yes and then please check your cutlery and cups when using it, we had to take a few sets of cutlery to see which are the cleanest. We actually gave one spoon to the "Manager" that was walking around in the MARKET PLACE BUFFET AREA and told him he must take some dessert to the captain and insist he eat it with that dirty spoon. It is ridiculous what you pay and what you get. No Jean Phillipe chocolate fountain! My bed was some nights not even opened. The glass I have used in the cabin was never ever replaced or cleaned in the 7 days we were on that ship. It is disgusting!!!!!!! MSC you have not impressed me and have failed miserably. Get your act together!!!!!!!!!!!!!!! The normal shows in the LONDON THEATRE must be booked otherwise you are not allowed in, it's a joke!! Read Less
Sail Date May 2019
We had been on MSC Seaview late last year, and while on board we took the opportunity to book this cruise and take the option of trying "Club Class". So we arrive at the port in Barcelona where we are immediately relieved of ... Read More
We had been on MSC Seaview late last year, and while on board we took the opportunity to book this cruise and take the option of trying "Club Class". So we arrive at the port in Barcelona where we are immediately relieved of our cases and escorted to the "Yacht Club" lounge area where our cruise ticket and passport were taken to process our booking. Meanwhile we are offered champagne and canapes which were very nice. Then we are escorted directly through check-in and security check, after which we were escorted directly to the ship and taken to deck 16 which is the entry deck of "Club Class". Then on into the Sky Lounge where we met Raj one of the concierges, he explained all the choices we had in relation to eating and excursions, he also helped us log on to the ships Wi-Fi system. He asked did we want any news papers,so we got the "Irish Independent" delivered to our room every morning. Madie our butler came and took us to our room, where our luggage had been delivered, we were given her phone number for use 24 hours a day. Restaurants we were taken to the "Yacht Club" restaurant where we had lunch served by happy cheerful staff. Unlike most ships restaurants this had many tables for two, and plenty room to move around. We booked dinner for 21:00 that evening. On arriving for dinner we were seated at a table near the window, then offered a drink,which we availed of. Presented with the menu containing quite an extensive choices, the waiter told us about the specials and gave us some suggestions. Given the level of service and extensive menu we decided we would dine in this restaurant for the cruise for breakfast, lunch and dinner. Wondering through this vast ship we say the wonderful crystal staircases throughout the ship. The shopping arcade area has the most wonderful lighting system constantly changing views. Plenty shopping opportunities and as always on cruises the constant special offers sales. Numerous bars and coffee shops, large casino for those that fancied a flutter. We were so impressed with the whole "Yacht Club" experience that we went to meet Claudia the "Book Your Next Cruise" Rep and selected another cruise next September, she printed out the details. As i did not take my wallet, she said she would be in the Sky Bar that evening and I would pay the deposit. So as promised Claudia arrived and we went over to see her, she then said she had looked at our booking and had got an even better offer which reduced the cost so we happily paid our deposit and retired to have another G & T Unfortunately all good things have to come to an end, we had our breakfast and then back to the room and a last tidy up. we were then directed by Raj to the bar and we would be called for disembarkation. Madie arrives and takes us down to deck 4 and the gangway and on to baggage reclaim where she gets our cases and takes out to the taxi rank and calls us a taxi and loads in the cases and we say our goodbyes. Read Less
Sail Date May 2019
MSC Bellissima Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 4.5 3.4
Entertainment 5.0 3.2
Public Rooms 5.0 3.7
Fitness & Recreation 4.0 N/A
Family 5.0 3.6
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 4.5 3.5
Value for Money 4.0 N/A

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