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2 Helpful Votes
Sail Date: April 2015
Some poor reviews and left me with what turned out to be unfounded concerns about to expect on this cruise. Our embarkation went like clockwork as did pretty much everything else on the cruise. We had a mini suite on Deck 12 and it ... Read More
Some poor reviews and left me with what turned out to be unfounded concerns about to expect on this cruise. Our embarkation went like clockwork as did pretty much everything else on the cruise. We had a mini suite on Deck 12 and it was fantastic. The balcony was more than adequate for two people, our bed was comfortable and tonnes of storage. Everything very clean throughout the ship. Our cabin had a bathtub and as a result headroom was slightly limited in the shower. Personally I would prefer to sacrifice the bathtub and have a larger shower. Our steward did a good job. We had a minor problem with a latch on one of of wardrobe doors which was quickly sorted out. Service in the eateries was great. I few times I had to wait a few minutes at the outside bars when they were super busy but no longer than in a bar\pub on dry land. Some people are unreasonable and expect to get served within 30 seconds, which is simply unreasonable. Overall, I thought the food was great. Heaps of things to choose from. Pizza was great. Cappuccinos also good. We didn't do any of the ship excursions. We did or own thing which is very easy to do in the Canaries. The girls enjoyed the two shows they saw. Passenger nationalities fairly evenly spread between English\US, Italian, Spanish, Germans and other Europeans. Whilst nearly everyone will have some English, not everybody will be fluent. The staff all spoke English with varying levels of fluency. Many of them will be fluent in Italian, French, Russian or Spanish. Announcements are made in ENG, ITA, DEU, ESP and FR. All passengers were well behaved with no noticeable queue jumpers or anti-social behavior. However, if you expect an American style experience or Cunard levels of food and service you may be disappointed. What MSC offers is fair value for money. Read Less
Sail Date: December 2014
We stayed on the MSC Armonia for family vacation (one week cruise). My parents booked the trip and my girlfriend, brother and sister was traveling aswell. I took time off work to go on this trip and can say on behalf of me and my ... Read More
We stayed on the MSC Armonia for family vacation (one week cruise). My parents booked the trip and my girlfriend, brother and sister was traveling aswell. I took time off work to go on this trip and can say on behalf of me and my girlfriend that we most likely don´t want to go on a cruise ever again. The experience was not good at all. My advise is don´t ever travel with MSC cruises! - The customer service was non existence. Generally language wise employees had problems understanding english and some didn´t understand english at all. In addition the reception gave bad information regarding activities at the designated islands where the cruise ship stopped. We were told that we had an all inclusive package, but experienced extra fees everywhere if you wanted something out of the ordinary (like smoothie etc.) - The standard of the cruise was depicted by the travel agency was not at all near our expectations. I agree with other comments here regarding the standard was poor, it was said to be a newly renovated cruise ship. This was NOT true, I got an allergic reaction on my noose because I´m sensitive to dust (picture can be provided). Even my GF got sick by staying on the ship because of the dust and air quality. In addition the bathrooms looked old and tarnished. We actually had to clean our own cabin when we arrived ourself because there was hair in the bathtub. - We were promised that there would be gluten free alternatives onboard, my girlfriend has gluten intolerance. The restaurants there had almost next to none alternatives, they provided some dry bread, thats it. We had to use all day and our time and effort to find alternatives for her.Every time we arrived at the restaurant we had to explain and ask for gluten free alternatives even though there was the same people that served the meals every time. In addition my parents had problem with their cabin the air ventilation did not work and there was a bad smell in the whole cabin. The people working there came up with no good alternative. They said the cruise ship was full, so they had to sleep in this smell for seven nights.   Read Less
Sail Date: February 2014
Departure  A total mess! We got sent up 2-3 stairs , tough with luggage an two small children, to a waiting hall. The place was OK, and they served sandwiches and drinks. Then we were allowed to join the queue, and it was v-e-r-y long. It ... Read More
Departure  A total mess! We got sent up 2-3 stairs , tough with luggage an two small children, to a waiting hall. The place was OK, and they served sandwiches and drinks. Then we were allowed to join the queue, and it was v-e-r-y long. It took for ages, I really don't know why, because when we finally arrived at the counter we got checked in really fast. I think the whole thing took about an hour and a half. The ship It's an older mid-size ship without thrills. It's a glitzy vessel and it's kept very clean at all times, but it's a little dull at the same time since the different venues look very similar. A real strength is the logical lay-out of the ship, it's easy to find your way around. The lifts (elevators) are many well distributed and well functioning. The Cabin Our inside cabin looked like the rest of the ship and it seemed large enough. Cruisers are advised to bring their own bedding, since all you get is a sheet, a rough blanket and a pillow made of shredded foam. It was hard to believe that we were on a cruise ship. The food If you love Italian food then this is the place to be. With a single exception this was the best food we ever had at sea. Entertainment It's almost all about the dancing company. They are good at doing their thing, but that's about it. The service A joke. The cabin attendant kept running into our cabin when we were there against our will. He would not leave, so we had to use violence to get him out of the cabin. A couple of things in the cabin was out out of order, and when it just didn't get fixed after a number of days we had to move up the hierarchy do get the job done. My wife got so upset that we asked to get a new cabin attendant, and the second one was just fine, no problem at all. Unfortunately ( in my opinion) MSC has a conservative view of dining that leaves you with one and the same restaurant, one and the same table, one and the same time at night and one and the same waiter for the entire cruise. What if you don't like it? Well there is always the buffet. And that's just the way it went. We got a table in a corridor between the kitchen and the main area. The waiter was a complete jerk. He had no interest in taking our orders in spite of an empty restaurant. Apparently they get commission on the drinks that the guests order, so he refused the serve us water like we're used to. We called for the supervisor, and after ages of waiting and a lot of fuss we finally got our water. As a clear sign of his dislike the waiter brought it lukewarm. The next three -four days we ate in the buffet restaurant. Towards the end of the cruise we returned, and the situation had picked up. The head chef came around to ask about our opinion about the restaurant. The waiter was putting pressure on us to give him a positive valuation in our guest survey. I told him to read this review on the net. He told us that he would not get any salary unless we gave him a top mark -creepy! In the buffet restaurant the food came out fairly well, but the crew members in the area around the tables in this restaurant tried to avoid work at any cost. At times I would try to make my way to the out door section with my hands full. Fellow passengers would help me by opening the door, but the restaurant staff positioned at the door would not open the door for me. For other functions on the ship you just had to shop around to get the help that you wanted, and hope for the best. What seemed to work well was the safety. The captain changed the route due to stormy weather with rough weather conditions like high waves. This means that we got to Puerto Rosario instead of Agadir. The ship always arrived on time in the different ports. On Lanzarote people returned to the ship to have lunch due to the limited lunch hours. The problem was that the crew didn't expect people to do so, and in their eager hunt for alcohol the re-boarding took one and a half hour since only one of the gangways was in use. Kids' club This is perhaps the most important detail of our cruise since we travel with children. The down side of cruising with MSC is the lack of order and the language issue. The times seemed to change the whole time without notice, and the language used was Italian which our kids do not understand at all. Some of the guidance was translated into English, which helped a bit. If there was no Italian children around the staff would conduct the sessions in English, and that worked out much better. As for the staff and the activities it was very good indeed- our kids loved it. Passengers Armonia has a mixed crowd dominated by Europeans You can expect people to be polite but not so talkative, but even so there are some opportunities to practice different languages. Most people were old or in the upper middle age. The entire ship only contained 36 children. Value for money -Absolutely! We only paid about €400 for a family of four people. On top of this they beg for more money as usual. That brings us to the final question; would we go with MSC again? Well, for a similar price most certainly, but at the regular price I would choose another cruise line- any other cruise line.   Read Less
MSC Armonia Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 2.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0

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