Sailed from Barcelona, fixed rate taxi fare of 39 euros from El Pratt for the four of us and cases (same for return trip). Approximately 5 minute wait for check in which went smoothly then it was onto the ship. As one of my sons has a Gluten intolerance our first mission was to check the assigned restaurant (19:00 sitting deck 6) had the info we sent through. We were told that our breakfasts ...
Entertainment was great with the shows where a stand out, but in general the entertainment team did a great job working hard all day . service was good the staff in the restaurant they done a great job . The food was a disgrace on this ship. corporate cost cutting to the max.low quality.tasteless.cold.i think they left the chef in port. this was a very bad image of italian food.the owners need a ...
The ship itself is wonderful, well laid out, constant cleaning & maintenance daily.
Very clean & fantastic staff in bars, pool area’s & toilets.
The buffet has plenty of choices although food could be hotter at times.
My biggest gripe are the reception & excursion staff. I’m not sure how they were employed as customer service should be first & fore within any company.
Arrogant & ...
Like most people we spoke to we chose this cruise because of the port stops in Alexandria, Safaga and Jordan ( Petra ) all of which were cancelled. Other cruise lines were still using these ports. Also a lot of passengers only found out about the cancellations either when they embarked or after flying in to the embarkation port. Too late to cancel. Disgraceful treatment led to a lot of disgruntled ...
Great itinerary with very interesting ports alas the highlight ports were cancelled without being informed of this change and no interesting ports were added.
Embarkation was easy and organised
The highlight were the exceptional staff especially cabin dinner and entertainment staff so friendly and cooperative
Poor nightly shows the best was done by the crew
Good was good except not ...
First time on this cruise , grup of 12girls from Ireland ( but original from Romania)
We can't thank you enough to the staff starting from the buffet, especially Calin ( the best bufet supervisor) 5 stars and his staff are so nice our friend Ahmed, Saky and Christian..and many more , can'trememberall the names ( sorry). They are always ready to help. We had so many choices, exceeded our ...
How does this company gets away with it? From the minute you step onboard you are mobbed with staff members trying to sell/upsell you products, from dining packages to cheap and nasty wrist watches . The buffet food was always cold, poor quantity, miserable presentation, plastic plates , far too many people crowding around a very small area . The pizza was ( mostly cold) no better than a cheap ...
This was actually my third trip on the MSC Virtuosa. The first was a round UK one during covid and was a strange, too quiet experience with skeleton staff. Next was a short cruise with my 17 year old grand daughter last year- much more fun, but the service at bars etc was really poor and slow. but this cruise offer of a 15 night all inclusive with a balcony, visiting France, Spain and Morocco, for ...
This is not the first time we have been on the Virtuosa but will definatly be the last. The last cruise was so bad that were were given a discount on a further cruise. Wish we hadnt gone back on. First we caught gastroenterities - norovirus on board, then were treated like dirt by guest relations etc.Had to be put in isolation for over half our cruise. We had to stay on the ship from the start to ...
I booked this cruise almost 12 months in advance for myself and wife also a cabin for my daughter and her partner.
I had a senior moment when booking and used my daughters ex partners surname on the booking. The christian name was correct and also the DOB. I called to change the surname when I realised some two weeks later. We are still talking some 11 months from sail date and got charged £50 ...