9 Montreal Silversea Silver Muse Cruise Reviews

Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and ... Read More
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and extremely large Dolce Vita, plus the Pool Bar. Good selection of premium liquor not supported by the mixes available. Good entertainment in the Panorama and Dolce Vita. Wide range of dinning options, Atlantide fish and steak menu in a comfortable restaurant with good ambience. Fish and Texas steaks the best items. Indochine an Asian fusion menu in a rather sterile restaurant and less comfortable. All the dishes sampled were good. Hot Rocks and Spaccanapoli both on deck serving steaks and fish or Pizza respectively are both good in warm weather only.There are no heaters in Hot Rocks! Nor wind breaks for either location. Arts Cafe is a delight for coffee or tea with its ever changing menu breakfast, light lunch, afternoon tea, cocktail hour to chocolates and truffles after dinner. Space at a premium during tea. La Terrazza the restaurant serving buffet breakfast and lunch and an Italian menu at night. Lacks ambience due to its size and table locations. The ships menus take literary license and are fixed unlike the other ships. Food is variable in preparation most noticeable in La Terrazza and Atlantide to a lesser degree. Also food is never served hot always barely warm. House wine selection is very good. Service from long serving staff is excellent, many of the recent hires need better training. Outdoor and indoor seating areas were a mixed bag but mostly populated by uncomfortable chairs. Spoils the many nice nooks for enjoying the cruise scenery. Ships laundry was very good. Monitors around the ship are annoying they only show location and itinerary of all Silversea ships no navigation data like the other ships. Entertainment and the theatre leaves much to be desired. The theatre does not have reserved space for handicap people and the slope of the floor makes for poor sightlynes from the rear. Seats are also uncomfortable. Cruise Director and his assistant are excellent. Lecturers were good but have been on Silverseas many times and its time for new blood. Destination lecturer was superficial and not always factualy or politically correct. Read Less
Sail Date September 2017
we love traveling Silver Seas, but we will not be on the Muse again. same great personal as on the other ships, but could not overcome the size and ship planning. I made my reservation as usual and reserved special dining the nights we ... Read More
we love traveling Silver Seas, but we will not be on the Muse again. same great personal as on the other ships, but could not overcome the size and ship planning. I made my reservation as usual and reserved special dining the nights we wanted it, then I heard though the grapevine when we boarded reservations were needed every night as there was not a general dinning room. the same rumor mill says that is being fixed - we will see... the cabin choice was probable my fault but it was almost as far away from any and all ship board activities as one could be - I was not there for a HIKE - and my wife with limited mobility had sever problems... some of the off-ship opportunities were pretty lame -- one I think they thought came up with after sailing and just winged it with no knowledge of how it would work - and we missed one that may have been good. I still love Silver Seas and will be back on the other ships... Read Less
Sail Date September 2017
We wanted to go on an east coast cruise that stopped in Savannah. The staff was attentive. The ship needs a main dining room with a menu that varies. The restaurants never changed their menu. The ship is handicap friendly. The ... Read More
We wanted to go on an east coast cruise that stopped in Savannah. The staff was attentive. The ship needs a main dining room with a menu that varies. The restaurants never changed their menu. The ship is handicap friendly. The cruise director was great. But you cannot get the PA messages inside your cabin which was a disappointment as we had to run to open the door to hear what was announced. We loved the northern ports but were disappointed that Savannah was cancelled. They had a shuttle in Port Canaveral but it went to Historic Cocoa Beach which was terrible so we were stuck with little to do at that port. The cabin was very modern and the decor is light and bright. The common areas are beautiful . You needed to make reservations every night for dinner which made changes difficult. Laundry service was great. We had a mobility scooter which worked great as there were no steps on the ship and all the ports had ramps rather than steps. Read Less
Sail Date September 2017
SilverSea is always our cruise line of choice and we wanted to be on the new ship.The ship is beautiful but the dining experience was awful. All restaurants had to be pre booked, a first for Silver Sean and we were not advised of this. ... Read More
SilverSea is always our cruise line of choice and we wanted to be on the new ship.The ship is beautiful but the dining experience was awful. All restaurants had to be pre booked, a first for Silver Sean and we were not advised of this. Consequently we were not able to dine anywhere , only what was available. Also, a perk being in the Owners Suite, the butler would be able to accommodate all requests, but not on the Silver Muse. We will continue to sail with SilverSea but not on the Muse. The menus also never changed, again something new. The ports of call were many small towns with few options for sightseeing. The tours were very expensive and often we would have been better touring on our own. The spa was wonderful and the attendants the best on any SilverSea cruise we have taken. The SilverMuse must make changes or they will lose their repeat clientele. Read Less
Sail Date September 2017
DH and I have sailed on the Cloud, Wind, Shadow and Whisper and were anxious to experience the Muse. Being an avid Cruise Critic reader , I was aware of the bizarre dining reservation policy and also the new dress code policy particular ... Read More
DH and I have sailed on the Cloud, Wind, Shadow and Whisper and were anxious to experience the Muse. Being an avid Cruise Critic reader , I was aware of the bizarre dining reservation policy and also the new dress code policy particular to the Muse. I was able to successfully make the dinner reservations 120 days out of our departure and all were honored. Many passengers were not that lucky. However, I commend SilverSea for recognizing their customer's complaints and trying to improve the experience by altering both inefficient policies. Unfortunately, our cruise did not benefit from these changes. Midway into the cruise, Atlantide was closed for three days for remodeling. Seemed unfair that our cruise had to put up with the closure to make improvements for the next cruise. Several reviews have commented on issues that I agree with- Cold food, monotonous menus, TV noise from neighboring cabins, no morning coffee outside of restaurants, no afternoon Tea, and port cancellations to name a few. All of these problems diminish the "luxury" aspect of the cruise. On the plus side, the Ship is beautiful. Subdued, but classy. Trivia was terrific! Fellow passengers were delightful and the Staff worked hard to please. Unlimited free laundry is the Best!! We only took two excursions.. One was a trip to Peggy's Cove in Halifax, Nova Scotia. Basically an $89 bus ride. The second was a wonderful all day tour to Williamsburg, Va. A Special Venetian Society event in New York City was insultingly awful. Approximately 200 Society members were conveniently removed from the ship to make room for a Charity event on board. I did not feel like a valued customer. Would I sail SilverSeas again? Yes, but probably not on the Silver Muse. Read Less
Sail Date September 2017
We chose this cruise after doing a repositioning cruise on the Silver Spirit in the spring of 2016. On that cruise, we learned about the features of the new ship, and thought it would be a good fit for our family/friend group of 10. Not ... Read More
We chose this cruise after doing a repositioning cruise on the Silver Spirit in the spring of 2016. On that cruise, we learned about the features of the new ship, and thought it would be a good fit for our family/friend group of 10. Not unexpectedly, there are things we liked better about the smaller ship, and things we liked better about this new ship. We liked the bigger choice of restaurants on this ship, but we missed having a main dining room that didn't require dinner reservations. We thought the pizza restaurant was a great addition, and the pizza was delicious! We loved our butler, who gave us great service! We also liked the large lounge area on deck 5, especially because our cabins were on deck 5. The weather allowed us to enjoy the pool area for sunning, reading, and sleeping, which is one of our favorite things to do while cruising. We loved the beauty of the ports we visited.This cruise was a great experience! Read Less
Sail Date September 2017
We loved the ship and it’s elegant and subdued decor.The palette in naturals is beautiful.our suite was incredible 943.The space inside very practical and spacious.The veranda is beautiful and the furniture is very nice.I like the plant ... Read More
We loved the ship and it’s elegant and subdued decor.The palette in naturals is beautiful.our suite was incredible 943.The space inside very practical and spacious.The veranda is beautiful and the furniture is very nice.I like the plant inside it makes it very cozy.The bathroom was gorgeous. The service is great,our Butler Anu catered to every detail and always with a smile on his face.Also our room attendant Solti. The food is superb at noon with chef Ann Marie.It is also invitingly presented.The service at La Terraza didn’t start too well but we let the hotel manager know and the problem was fixed.We liked the restaurant options and the freedom of dressing accordingly to each one. We also enjoyed making the reservations and even choosing your own table.Some people complained about this but we like it. The bar was very nice.I only wish the chairs would turn at the bar.Alex is a great bartender.guitarist Tim and pianist Ekaterina were adecúate for the moment. The trio was excellent always and also do Aurel. The shows are poor in their repertories. We love the Muse. Read Less
Sail Date September 2017
We are home after an interesting two weeks on the Muse from Montreal to Ft. Lauderdale. Several important ports were cancelled due to the ports needing space for cargo ships. I hope that those ships were taking cargo to the islands so ... Read More
We are home after an interesting two weeks on the Muse from Montreal to Ft. Lauderdale. Several important ports were cancelled due to the ports needing space for cargo ships. I hope that those ships were taking cargo to the islands so badly damaged by the hurricanes and not the fact that the Silversea ships are smaller and probably pay a lower fee. Charleston was changed to Wilmington, NC several months ago and subsequently changed to Morehead City. Savannah was cancelled only several days before arrival and they added an extra day and overnight in Cocoa Beach (not a thrill). These changes did not please a number of foreign guests who had planned this cruise in order to see those ports. There was not sufficient time when Savannah was cancelled to book any alternative plans ashore. We reserved the cruise more for the ship than the ports, so the changes didn't decrease our enjoyment of the trip. The day we were in Morehead City, there was a southern seafood festival which, while not as exciting as Charleston, was an interesting cultural experience for those not used to southern cuisine. The ship I immediately liked the décor of the ship, but it took a while for me to warm up to the differences between this ship and the classic ships. We were in a Silver Suite on deck 11 that was lovely. The issues we had had with Silver Suites on the Spirit have been largely corrected, and we loved the colors of the marble. While they have improved the bathrooms greatly (no vessel sinks) and increased the size of the shower, the closet now only has one door and less usable space. Additionally, there are no drawers in the closet for your “unmentionables”. There are many more plugs and USB plugs on the desk, but it would be nice if there were a few more in the bedroom. The sliding doors between the bedroom and living room did rattle so we put pillows against them at night. At least we didn’t have to tie them closed as needed on the Spirit to keep them from banging open during rough weather. Since we were in 1102, and the new unisex bathroom was next door, we felt we had a two-bathroom suite! The Observation Bar was also close by, and on this voyage it was a popular place unlike on the other ships where it is generally empty. We never had drinks anywhere else on the ship, and we never even sat down in the Panorama Lounge. The ship has massive amounts of public space and many of the public rooms are underutilized while others have a nice vibe. Dining We were aware of the need to make dining reservations in advance, and all of them were honored. Since we hadn’t coordinated with friends prior to the trip, we ended up changing a number of our reservations at the last minute without any problem. I must admit that the dining rooms felt more like good restaurants on shore rather than the usual SS dining rooms. That was a pleasant surprise, but in our opinion, the food was TOO GOOD, like eating at a fine restaurant every night! We really didn't have the option, as you do in the MDR, to order off menu and have a lighter meal. Despite the food being excellent, I found it very hard to eat sensibly because the restaurants didn't feature vegetables or lower calorie meals found on the “always available” menu. While I could have pre-ordered anything I wanted, that was not convenient. Also, because the menus do not change, I think the food would become quite boring on a longer cruise. We had one less than good meal in La Terrazza the first night, and we each had one main course during the remainder of the trip that was less than hoped for. Overall, I give the ship an A for food. We enjoyed Indochine and had a spectacular meal in Kaiseki. We ate in Silver Note, and I found the food to be a bit pretentious and the tableware quite unattractive. The banquets in La Dame are as poorly designed as they are on the Spirit, and we had to ask for pillows in order to be able to sit properly at the table. Atlantide was a very comfortable room, and we were surprised at how quiet it was especially when compared to the MDR’s on the other ships. Lunch at the pool grill was disappointing with the onion mush rings rather than the real thing. Some interesting changes have been made to the menu at the grill/Hot Rocks that I enjoyed although the prawns were no longer the size of bananas! We liked the concept of the Arts Café and would have eaten breakfast in there more frequently had there been any selections that didn’t include yoghurt. It was nice to be able to grab a small sandwich for lunch before heading off on shore. Our voyage was made so much more enjoyable due to the efforts of Eileen, one of the maître d’s. For our last evening on board, she arranged a spectacular Filipino banquet for our group of eight. There were interesting appetizers, eight different offerings for the main course and at least two desserts. She took care of planning the menu, and all we had to do was enjoy the meal, which we did. They took down the wall between the bar and the restaurant in Atlantide while we were on board which meant that it was closed for breakfast and lunch. That didn't impact us since we usually eat in La Terrazza and this time in the Arts Cafe. They were getting ready to extend some of the glass dividers in La Dolce Vita to make it cozier, but that didn't affect us either. Dolce Vita was perfect for 100+ trivia participants who took up at least half the space. However, there was still sufficient space for others to enjoy the room closer to the reception desk. We usually go to the Observation Bar in the evening and did so all of the time on this trip because of the proximity to our suite. It is nice that they added bars to Atlantide and Indochine but we wondered why the designers would have also made La Dolce Vita so large rather than using some of that space for additional cabins. Our biggest disappointment is the design of La Terrazza. This room has always been our favorite place for most meals. Now, it has been turned into a cavernous space totally lacking in ambiance even at dinnertime. Most disappointing were the lack of carpeting and the elimination of table cloths at breakfast and lunch. This “Carnivalization” of the room is a big mistake, and we hope that management will listen to the myriad of negative comments and make changes. Shore Concierge We felt that the staff was not as friendly or proactive as we have experienced on other ships. When I brought to their attention our dissatisfaction with one of the tours that was poorly described in the brochures and considerably overpriced for what it ended up being, my comments were met with little interest. Additionally, they seemingly made no attempt to accommodate passengers who wanted to find alternative ways to go to Savannah, and they didn’t advertise the added excursions available for our extra day in Cocoa Beach. Staff The legacy Silversea staff members were wonderful as usual. Our butler and suite attendant were among the best we have had. The newer staff needs some serious training not just in customer service but in the details of what happens on board. Captain Zanello runs a very happy ship and interacts frequently with passengers. I believe he was aware with the general dissatisfaction among some passengers who missed ports they had specifically wanted to see. Our last night, when we sailed from Cocoa Beach, knowing that SpaceX would be launching a rocket, he received permission from Monaco to remain just offshore so that the passengers could watch the launch. Having spent the day at the Kennedy Space Center, this was an exciting end to the day and to the cruise. Summary So much of our enjoyment of this trip was due to our fellow passengers many of whom we had met over the years on cruisecritic.com. Our entire trivia team consisted of cc.com contributors and we did quite well. The real question always is - would we travel on the Silver Muse again. Certainly if the itinerary and pricing were what we wanted, we would. We would probably not pro-actively seek out the ship especially if I thought that children and their yuppie parents would be on board. We will happily return to the Whisper on our next voyage, although I will miss certain of the dining options on the Muse. Read Less
Sail Date September 2017
Silver Muse Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 3.6
Entertainment 4.0 3.4
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 3.5 3.5
Enrichment 4.0 3.4
Service 5.0 4.3
Value For Money 5.0 3.5

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