16 Montreal Repositioning Cruise Reviews

We chose this cruise because of the itinerary. All of the cities were places of interest to us and we had not visited them before. We took advantage of the pre cruise add on. Our hotel, Le Germaine, in Montreal had just re-opened after an ... Read More
We chose this cruise because of the itinerary. All of the cities were places of interest to us and we had not visited them before. We took advantage of the pre cruise add on. Our hotel, Le Germaine, in Montreal had just re-opened after an update. The update is quite modern, think chairs hanging on chain from the ceiling. The hotel is in an ideal location for walking to downtown. The bed was comfortable, shower large and wonderful, and the staff could not have been any better. The pre cruise itinerary enabled us to tour not only Montreal but also Ottawa. Oceania had quick embarkation and fast delivery of our luggage. The Riviera cabin with a veranda was perfect for us. The furnishings were standard but the linens and towels were pristine and new. Our cabin attendants, Suresh and Wilmer, kept our room cleaned and the refrigerator stocked at times when we were out, so we never knew they were even around. Our short conversations with Wilmer were pleasant and his smile and friendliness made him a standout in our mind. This was a very casual cruise with no formal night. Most of the female cruisers dressed in slacks and nice tops for dinners. A very few wore a dress. Men don't need to pack even a sports jacket. Laundry use of washers and dryers was free and detergent was supplied. Had I known, I would have packed less. Dining at the specialty restaurants was excellent, as was the service. We especially loved the Red Ginger and were lucky to get 2 nights there. The watermelon and crispy duck salad and the Sea Bass entree were outstanding. Check with restaurant reservations to see if there is room to add extra to your 4. Thanks to Oceania for including the specialty restaurants without an uncharge. Loved lunching at the Waves Grill. A main Dining Room tip: orders at shared tables will not be taken until the table is full. Entertainment was mostly very good. There was one magician that we didn't like due to the shrill yelling kind of delivery he had. He might have been a great magician but his delivery made the magic go away. One comedian was great the first night but a following night had too many "fart" jokes to be funny. Yes, our crowd was old-er but come on. Boutique options were limited. I was interested in the perfumes etc. at one shop. I observed that the clerk was quite friendly with the 2 customers in front of me. However, when I stepped up and asked questions, I felt that I was treated almost rudely by said clerk and not a valued customer. Perhaps I didn't have the look of $$ ? We loved all the ports that we visited but think the ship excursions were over priced. EX: 2 hour walking tour at 119.00 per person! Book from a local or go on your own at most places and you will do so much better than the Oceania excursions. The only exception was the 2 day hop on in NYC. I thought that one was reasonable. On tender days the wait to get off was terribly long. One day we didn't get off until noon. There must be a more efficient way for this. Disembarking was swift, our luggage was gone from in front of our cabin the night before to claim before boarding our bus to the airport. We did so enjoy our trip but would caution that this was a ship of elderly persons. This is not a cruise for children. I would not recommend it for those who are looking for lots of shipboard fun. There were daily Mensa quizzes, trivia, bean bag toss, golf, an art scavenger hunt, and a few other activities. Perhaps this was in part to the ports and time of year. I don't know about Caribbean experiences on Oceania. Enjoy your trip! PS. Points were given for joining in on the quizzes, trivia, etc. At the end of the trip there was a point redemption for awesome items. I scored a fleece lined windbreaker, t shirt, and purse holder! Read Less
Sail Date October 2019
Oceania is my favorite cruise line, always has excellent food and service. From the stewards to the servers in the dining areas, always outstanding service. Dijon and Suprano took good care of us, always available to our needs. Sedeep in ... Read More
Oceania is my favorite cruise line, always has excellent food and service. From the stewards to the servers in the dining areas, always outstanding service. Dijon and Suprano took good care of us, always available to our needs. Sedeep in the grill in the Terrace Cafe always greeted you with a big smile and asked you what your needs were and often brought our hot dishes to our table if time permitted since my husband is disabled. Jason also assisted him with breakfast ordered an omelette and bacon and brought it to his table. Buddha in the Toscano was outstanding. He provided extra assistance by cutting his food in bite size pieces since he had noticed he had a walker. Mark in the Polo Grill was great too. He also assisted my husband with his steak. All were very caring and helpful, always with a smile. glad I was able to cancel some excursions in New York city because of weather and schedule a panoramic one. My only problem is not enough accessible rooms/cabins. If you look around what is the average age of most your guests and they’re in walkers, wheelchairs, and have walking canes. They put a chair in the shower, it was so big that there was no room for him to step in the shower and it did not fit in the tub either. If you could at least position some hand rails in the shower and tub to hold on to while taking a shower it would make a BIG difference for your physically challenged guests. It would also help every one during rough seas. I already made a reservation for an Alaskan cruise for next year so we could get a handicapped cabin. The Regatta has ONLY 3 Handicapped rooms available in the whole ship an they are inside cabins Read Less
Sail Date October 2019
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent ... Read More
My wife and I are retired hoteliers/ restaurateurs from the UK so are not always the easiest to please as we tend to have too many opinions regarding hospitality! But having read some other very negative reviews from earlier recent cruisers on Silver Wind we were concerned that we could be embarking on a nightmare experience. However having cruised the same ship previously a few years ago in South Africa we couldn’t readily equate these to our own positive memories . So we feel obliged to try to convey our own feelings regarding our voyage which bore little resemblance to some of these previously negative rantings. Yes that previous cruise was a warm weather one four years ago, but in a notoriously rough Indian Ocean (even in Summer) and this was to be mainly in November in northern Canada and the North Atlantic so we always knew it was going to be a cold and potentially rough trip, but you know that before you book and we couldn’t really understand how others had clearly failed to factor that into their own planning and were then blaming Silversea and expressing surprise at rough seas and missing ports. Surely these were always situations likely to happen so please don’t moan about the elements and blame the cruise line as there is clearly nothing that Silversea or indeed any other cruise lines can do about the weather! On boarding in Montreal all went as smoothly and seamlessly as normal with Silversea, and of course, no queues. We were pleased to be greeted in reception by a number of familiar personnel including Bar Manager, Newton, who we had met on previous cruises. Also Cruise Director, Colin Brown, who as someone else stated should be cloned, as he really is one of the best that we have encountered and this was our third cruise with him in charge. He looks after all the entertainment and enrichment programmes. These included two enrichment lecturers and a superb group of Voices of Silversea who were basically six professional singers, two operatic and four more general but all with their own individual talents. Additionally there was an onboard pianist and a Silversea trio who provided background entertainment throughout the ship. Two guest entertainers, a magician and a guitarist also came on board for a few days at different times to bolster the offering as this was a 16 day cruise. We felt they were both a bit underwhelming but that is probably because the Voices on this voyage were so good. Additionally Colin, who is a classically trained concert pianist, arranged a number of piano concerts in conjunction with the two opera singers and also performed some amazing classical duets with the onboard pianist, Olga, who was also outstanding. The crew in general were of the usual high Silversea standards. As ever mostly smiling and welcoming. Though I have to say that some of the restaurant staff (only a few to be fair) were not quite as friendly as we have experienced on other Silversea Cruises where they normally get your name quickly and address you by it from very early on, which is always impressive. Ever since the introduction of their iPad booking system a few years ago this standard seems to have fallen away somewhat unless they remind themselves by looking at your picture and name which they now get by entering your suite number into the iPad system. Maybe they were a bit tired after some seven weeks of cruising since they left London, most of which had been under some pretty appalling weather conditions! Our Suite Butler, Parveen from India, however, did an excellent job of looking after us throughout the voyage and was always on hand to attend to our every need, and our suite attendant Christine, from the Philippines, kept our suite immaculate throughout the voyage. Reception and Shore concierge staff were also very friendly and helpful and a great improvement on some we have experienced on other voyages. The hotel manager however was rarely seen by us out and about the ship and maybe that reflected on some of the staff performance? Captain Arma and the navigation bridge officers did a great job. They were all frequently seen around the ship and also kept us extremely well informed about weather conditions etc and, most memorably, carefully plotted a safe way around a huge storm that brewed up over the Gulf of St Lawrence by hugging the coast of Prince Edward Island and going very slowly for a couple of days to avoid the worst of the weather and keeping the ship as stable as possible. He kept all the passengers and crew fully informed at all times and despite a bit of rocking and rolling one evening the ship remained amazingly smooth, despite the gale blowing outside, and we never noticed any passengers confining themselves to their cabins with all the restaurants operating as busily as ever! He only once had to come onto the tannoy at 11pm on one evening to suggest that it was not a good idea to still be walking around the ship anymore! But it was reassuring that he was still on the bridge so late in the evening and in fact most everyone had gone to bed anyway and we actually had probably our best nights sleep so far being gently (or not) rocked into slumber. By the morning everything had calmed down and in the end that was really the only properly bumpy bit of this cruise. The storm did indeed mean us missing two ports of call but the first only for safety reasons as we had arrived and anchored, but it was a tender port and the Captain wasn’t convinced he could get everyone safely back to the ship, and the second because the local coastguard had closed the fairly narrow access channel…so the Captain had no option anyway. Talking to some of the crew it appeared that the ship had endured some pretty appalling weather all the way from London across to Iceland and then over to Canada for approx 7 weeks on the previous four or five cruises so, despite us being the last cruise out of the north for the winter, we actually probably had the best weather....so who knows? Just guess anyone should bear this more in mind if you choose such an itinerary in any year! Yes apparently the ship had had some sort of mechanical issue in Montreal a couple of cruises before our one that delayed departure by two or three days but to be fair to Silversea everyone on that one was reimbursed a third of their fare for that incident. Yes the ship is twenty three years old now and showing a bit of age externally but that will be sorted out when it dry docks shortly. The interior however was as clean and smart as ever with the public areas having been spruced up last year. Apparently the staterooms will be getting a “Muse-ification” refurbishment update during the upcoming dry dock in December. The suite bedrooms (or at least our one) actually seemed in pretty decent shape decor wise despite previous critical comments made on other CC Silver Wind reviews, though the TV system could certainly do with an update which is apparently happening with a more modern system being installed. For some reason it appears the update will not include the bathrooms which doesn’t make a lot of sense as the bathrooms are probably the weakest thing on Wind being rather on the small side with a rather small in length bath (not great if you are reasonably tall). However it does have an excellent power shower in addition to a hand shower, but it is one that you have to climb into the bath to use so not the easiest perhaps for some less mobile guests. We have also travelled twice on Silver Spirit in the past couple of years and have always particularly enjoyed that ship but mainly due to its larger size and thus the greater choice of dining options. Having said that Wind is half the size of Spirit and you benefit from a very cosy clubby atmosphere on board. We were on Wind for 16 days this time and didn’t really get bored with the Menus as they changed pretty much daily (every few days for La Terrazza) and the pool deck hot rocks grill, which we also love, was pretty much out as an option (even though it was still available with rugs and heat lamps) given the very cold weather in Canada and the northeast US. We actually got the chance to do a shipboard visit to see the newly stretched version of Silver Spirit when it came into Montreal a few days prior to our cruise on Wind and we really liked the updated decor and new restaurants that have now brought Spirit very much up to Muse standards. Anyway all in all it was an enjoyable and interesting cruise on Silver Wind and I would suggest others should quite simply ignore some of the earlier terrible reviews posted on cruise critic which in our mind really seem to have stemmed from experiencing some dreadfully bad weather rather than the ship itself! We would certainly be very happy to cruise on this ship again and can reassure others to go for it if they might be having any doubts. Read Less
Sail Date October 2018
The embarkation process was smooth. The ship is very run down and in need of serious refurbishing. Had problems with the HVAC the entire cruise. The food was mediocre, limited in choices and rarely hot. There was little enrichment on ... Read More
The embarkation process was smooth. The ship is very run down and in need of serious refurbishing. Had problems with the HVAC the entire cruise. The food was mediocre, limited in choices and rarely hot. There was little enrichment on sea days unless you consider a sales pitch as enrichment. America's Test Kitchen was like a 7th grade home ec class. There was a very old demographic. The decor in some of the public areas was distasteful. Some of the entertainment was terrific...the comedian and the BBC presentation were wonderful. Entertainment on the lounges was good, not great. The staff was great and always upbeat and helpful!! We did private tours rather than the ship's tours....more economical and we could decide exactly what we wanted. The Canadian ports were very good except for Sydney, NS where there was not much to see or do. Disembarkation was very fast and went well. Read Less
Sail Date October 2018
Experiencing a smaller ship for the first time proved to be advantageous.More space,more intimate venues, and interacting regularly with the same guests proved to be a plus. Was especially impressed on this Holland Cruise -unlike all ... Read More
Experiencing a smaller ship for the first time proved to be advantageous.More space,more intimate venues, and interacting regularly with the same guests proved to be a plus. Was especially impressed on this Holland Cruise -unlike all ships of any cruiseline that I have been a guest by THE Interaction of the Officers and Captain with the guests.This innovative feature on this ship propelled by the Hotel Manager gave a wonderful atmosphere on the sailing. The Captain Arna Jutten eating in the buffet, the Officers mingling in the bars and public areas,the Hotel Manger Florin Dragomir and Cellar Master Zoltan Fodor frequently visible in public areas gave this voyage a welcomed transparency. The entertainment was fabulous with the onboard troupe of singers and dancers absolutely memorable.The ports were beautiful combining the wonders of Eastern Canada, Quebec and the Maritime Provinces with the beautiful US ports of the eastern seaboard. The ship itself even though it was older and going into dry dock in Ft. Lauderdale was so well maintained and clean.The service was always performed by the crew in the most pleasing and friendly manner. Read Less
Sail Date August 2018
This cruise was listed as going from Montreal to Southampton and when we booked (end of 2016 onboard) we opted to take their air/ground package. We flew first to Brussels from Manchester and then onto Montreal. Coming home (to get back ... Read More
This cruise was listed as going from Montreal to Southampton and when we booked (end of 2016 onboard) we opted to take their air/ground package. We flew first to Brussels from Manchester and then onto Montreal. Coming home (to get back to the car) Oceania booked us a BA flight from T5. Surprisingly we were the only people on our inbound Air Canada flight although we met another passenger at Montreal from Birmingham (there was a coach load came in later in the day from LHR). It was at this point we discovered that due to the level of the St. Lawrence waterway Marina could not get under the Laviolette bridge at Trois-Rivières so the cruise would start there rather than in Montreal. We were informed that our package now covered the 2hr bus ride to the new location the next day and thus we were sent on our way to the Fairmont Chateau-Champlain for the night. [Apparently Oceania had known this since the previous Friday – this was Monday – and whilst I had received three emails saying ‘Book onboard’ from them I had heard nothing about the change in plans – either directly or via my agent. When I went online that evening the website had already been changed!]. Having arrived early in the afternoon we got out and made the most of the sun in Montreal – the same the next morning too before we had to check out. The coach transfer was interesting as we saw the flooded land all the way along the road. Trois-Rivières turned out to be a lovely town and they tried very hard to do everything for us. This was their first ever turn around and they did themselves proud. We were onboard by about 1pm and our cabin (Concierge level) was ready inside 30 minutes – just time to grab some library books and a bite to eat. With an overnight in this port we now had plenty of time and made the most of it with a walk the first afternoon to get our bearings and then a longer one the next day to Le Parc de l’île Saint-Quentin where we saw the flooding first hand and had close ups with the wildlife (woodpeckers, marmots, black squirrels, tree creepers to name a few). A lovely town and the people came down to see the ship from the promenade….. The next port was Québec. The ship parks near the centre and it is a short walk through the old port and up to round town (the only walled city north of Mexico!). We followed a tourist walk (avoiding all the road works/digging) and then did the Dufferin Terrace and the Governors Walk to the Plains of Abraham before returning to the ship through Petit-Champlain. Another lovely sunny day and lots to see, good chance to try French again….. The day after was Saguenay and what a change those miles east made. We started with snow flurries and in the wind it felt below freezing – it was a shame for the locals in that few ventured far, even in the afternoon when the sun got out (although it didn’t feel much warmer!) Still the shops sold a lot of thermal wear…. A sea day next and all the usual activities onboard a cruise ship (lectures, trivia, games) as well as Oceania’s specialities – the Cuisine Centre (fee charged) and the art classes (free). Corner Brook was our first stop in Newfoundland and again we met snow flurries but soon the sun shone and we were on the free shuttle to town where we did a small trail walk (Three Bears) with views over the city and then the Corner Brook Stream and Gorge Trail. Again it was cool and the small craft market in the local mall (Sunday) did a good line in woollen gloves/hats. The next day we were in France. St Pierre and Miquelon are a group of islands just off Newfoundland that is a self-governing overseas territory of France (spot the tricolor and EU flags). Today was sunny but with a cold wind and whilst we took a shuttle into town we walked back (Monday today and a lot of shops/services are closed). In the afternoon we climbed the hill behind the ship and did a hike to Cap a l’Aigle viewpoint and then beyond two lakes (Etang Frecker) into the country. Its quite bleak and grey beyond the treeline but the views were great. We then had to do another immigration into Canada to be able to call at St. Johns. St. John’s was much acclaimed by many onboard compared to the previous three ports (more to do, bigger place, more shops) but I’d enjoyed exploring the smaller locations and we had plenty to see and walk. We walked from the ship up Signal Hill and then round on a circular route past Ladies Lookout , Cuckold Bay – where Marconi’s message was received – and into Quidi Vidi village and harbour (very quaint) before heading back to town past the lake. We even manged to find a coffee shop for lunch with live local music – impromptu but fun. It was warmer here but strange to see so many homeless/beggars – including younger girls – they were all polite though. We left Canada at 2pm and then it was three days across the Atlantic. This was our first ocean crossing and we weren’t sure we would find enough to do (that we liked). The first full day was a bit bumpy but realistically it was a very smooth crossing – just grey and cool all the way. It was also quite windy – one day had a 30+knot wind across the deck and the upper decks were all closed for safety. This led to the walkers being inventive (indoors and out) to do their daily exercise! Finally, landfall at Cobh (for Cork). Immigration had to be completed (face to face) onboard before you could go ashore. Cobh is a lovely little place with lots to see, it was the last landfall of the Titanic of course. Cork is a train ride away (the station is next to the ship) but most people decided after their visit it wasn’t worth it – another ‘big city’. It also had a few demonstrations on – one in support of the Palestinians and then a couple both for and against the repeal of the 8th amendment. Next day (Sunday) was Dublin and a chance to see the Book of Kells. I’d booked my tickets online before we left home and it certainly jumped the queue (even at 10am) but it was so busy. Lots of tour groups of course – some of whom didn’t seem that interested… The Trinity College Library is just awesome. Monday was Holyhead (Holy Island off Anglesey) and whilst most of the tours went to North Wales we made the most of the sun and warmth and walked the Anglesey Coastal path – friends went to Treaddur Bay on the bus. The shuttle here was provided by the town and it became swamped at lunchtime (especially as it coincided with a ferry loading for Dublin – traffic jam!). Much better result for the day than we imagined. Then our final half day at sea (working our way round Wales and Cornwall to Portland) so plenty of time to be packed before our trip into Weymouth. The town put on the shuttle again which dropped us near the old port. Again, it was a bit of an issue getting back at peak time, but the sun was shining, and it could have been worse – just a shame there was no drop off near Chesil Beach for a walk. Then overnight into Southampton and the easternmost pier (splendid view of all the cars for export!) and the start of the trip home. Disembarkation was easy and efficient. This was a great itinerary (interesting ports and a mid-Atlantic crossing) spoilt by the weather. We concluded that Marina with her open deck, no covered pool and constrained inside space is not such an appropriate choice where good weather is not guaranteed. I would however love to do these ports in Canada again later in the season when everything was open and active and see the ‘real’ region. Otherwise we enjoyed the cruise and met some interesting people. There were more Brits than usual (about 200 in 1230) but we were still well outnumbered by the North Americans. Quite a few had done the previous voyage as a back to back (from Miami up the eastern seaboard) and some were carrying on for the next voyage down the coast of France and Spain. We had over 800 Oceania Club (past passengers) members onboard and the highest ranking had sailed over 900 days at sea with Oceania. The food was very good although I’m glad to report portion sizes in the speciality restaurants had reduced slightly which I was all in favour of. The Grand Dining Room continued to shine with different menus every day. Many people made use of it for breakfast and lunch too. Afternoon Tea was usually busy and now features ‘special days’ such as Cupcake Tea, Éclair Tea and Chocolate Tea. The Vegan breakfast bar (for smoothies, juices and other non-dairy options) in Waves Grill worked well and I enjoyed the variety on offer. Staff were friendly and helpful although there were one or two small language issues across counters. The Terrace Café buffet was fully served which obviously helps control health issues and food wastage. We also noted toiletries were replaced based on consumption and thus there were times when you ran quite short until the next service; another small cost cutting exercise I presume. Restocking and refuelling seem to occur in various locations throughout the voyage and this seemed to work well as the fresh fruit held to the end (even if the natural Greek yoghurt ran out with three days to go). Rather than take a drinks package we chose the 7-bottle wine package (effectively half a bottle a day) and between that, buying the odd drink and the Captains Cocktail reception (free drinks for all on one evening for a couple of hours) that was more than enough for our requirements on the 15-day sailing. WiFi is available free to all (one item per stateroom) but it was very slow at times – especially on sea days. It also restricts access to streaming and video. You can pay extra for access to such sites – but then access doesn’t guarantee bandwidth to use them! The coffee shop, Baristas, was again well used and seemed a focus of the ship at times. The main crew were Italian females who worked in the mornings (doing service in Toscana in the evening). Other bar staff took the afternoon shift. Behind this is the library and I felt disappointed that there seemed less books than previously (we were on early and went straight there and allowing for the back to backers). I didn’t see that many new books and the shelf labelled New York Times Best Sellers was used for other purposes. The Guest Exchange had also disappeared – people dropped them wherever rather than in the Games Room where the shelf was designated but poorly filled. The Concierge Lounge was nearly always busy, and its coffee machine struggled for a while before breaking down under the strain. Eventually three engineers turned up to replace it with a new one. The Spa Deck to which we have access was used sparingly due to the weather – even some sunny times were closed due to the wind. The new Concierge inclusion of up to three bags of laundry (max. of 20 items per bag) worked well for us although I still did a big self-wash/dry on the last at sea morning so I came home with almost everything clean. This bundled laundry was offered across the ship on some days at a fixed price (circa $25), the launderette is still $4 for a wash and dry. The balcony was not used as much as usual because of the weather conditions but I did use it in port on a few days. Read Less
Sail Date May 2018
The itinerary of this Trans Atlantic (Montreal - Southampton, starting May 8) was great. The Marina and Riviera are our favorite ships. Unfortunately the embarkation was in another port than planned. The dis-organization was complete ... Read More
The itinerary of this Trans Atlantic (Montreal - Southampton, starting May 8) was great. The Marina and Riviera are our favorite ships. Unfortunately the embarkation was in another port than planned. The dis-organization was complete there. No Oceania-crew visible. Long waiting and nobody taking care at our luggage. I decided to do that job myself and at the end I personally put my luggage in the bus. The food was ok but has been better in the past. Alas too often bread is dried out, cutting the sllzes too far in advance. About 50% of the fruit at breakfast was unripe. The 'fresh' orange juice was probably never fresh. Why not admit?! At dinner not much variation on the menu and the ingredients seem to be cheaper than in the past. Some waiters are not as friendly as we were used to in the past. The Barista was excellent as always, as were the smoothies. The entertainment was as usual: not very good. Too loud screaming 'soprano's' are even more annoying when we are trying to talk during happy hour. However, we are not really cruising for the entertainment. There was a very good lecturer fro GB. The officers, even including the CD are hardly visible. I saw an other review with the following complaint about that: "Whilst we don't normally participate in trivia and other activities, we are normally on nodding terms at the very least with the Cruise Director. This is the first time that I have NEVER seen a Cruise Director around the ship..... Activities, particularly on sea days, were uninspired". I can only say that being invisible was the best this CD could do: Who would like to meet this unfriendly and rude man when enjoying your holiday? Not me. Wer still like Oceania, but we hope the down grading will stop. Read Less
Sail Date May 2018
We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. ... Read More
We took this cruise because of 2 nights in New York City. Although never having sailed with Regent, we were pleasantly surprised. Excellent service by all staff. The ship was not full so staff had more time to visit with passengers. The captain, Serena Melani, was frequently out and about visiting with passengers. Senior restaurant staff were often seen cleaning tables. I was very impressed to see this. Capt. Serena was even at the gangway, saying farewell to passengers during disembarkation. Two staff members stood out. Reynaldo in Compass Rose, took special care of my wife’s dietary needs. He even had menus sent to our cabin ahead of time. Gayatri, our butler, is new to working on a cruiseship but learns fast and tries hard. Her sweet nature overcame any inexperience. Nothing was too much trouble for her. Tours are included. The only thing spoiling them were quite a few days of rain. Still we got what we wanted through this cruise. Read Less
Sail Date October 2017
We have traveled with Regent for over 200 days in the past 5 years. We love the service, the staterooms, and crew. Each trip brings a different adventure. Life aboard a cruise ship is not perfect, but it is certainly "next to ... Read More
We have traveled with Regent for over 200 days in the past 5 years. We love the service, the staterooms, and crew. Each trip brings a different adventure. Life aboard a cruise ship is not perfect, but it is certainly "next to perfect". We board again on Friday for the Amazon. The Mariner is scheduled to go in for redecorating in March. It's time! The majority of the staterooms are tired and the bathrooms need to be replaced. Shore excursions are pretty good, but I have learned to research the ports and decide if we want to upgrade excursion by making our own plans. Additional sites and venues should be able to be booked through a concierge, such as theater tickets, dinner reservations or sporting events. The crew on all the Regents ships is outstanding and willing to go the extra to please you and make your cruise a life time memory. Read Less
Sail Date October 2017
This was our fourth Holland America cruise and we chose this cruise for it's itinerary - Montreal to Ft. Lauderdale, thirteen days. We were looking for rest, relaxation, decompressing, and to visit some new ports and some ports we ... Read More
This was our fourth Holland America cruise and we chose this cruise for it's itinerary - Montreal to Ft. Lauderdale, thirteen days. We were looking for rest, relaxation, decompressing, and to visit some new ports and some ports we had visited in the past. Flew into Montreal the day before and stayed at a very nice hotel in the Latin Quarter, Le Relais Lyonnais. If the Montreal authorities could possibly make the cab stand at Trudeau International more frustrating and confusing then I'm sure they would but it's bad enough as it is. However, clearing customs was a breeze and we spent a pleasant evening in the city before cabbing it to the terminal. Embarkation went smoothly. We were onboard shortly after 11, in our cabin rather quickly, and had a nice lunch in the Lido. Having read a lot of fairly negative reviews of the Veendam all I can say is that we found the ship to be in great shape. We didn't see any worn carpeting, scuffed walls, or any other signs of neglect. All the public rooms were impeccable. Our cabins, plural, were clean when we arrived and well maintained when we were there. The staff were all friendly and efficient. All in all I was very impressed with the ship. Dining was for the most part better than expected. We had a table for two in first sitting and took most of our meals in the main dining room. Again, service was great. Food was very good. I liked the fact that we could order a bottle of wine, enjoy half of it with dinner, and the wine steward would re-cork the bottle and save it for us for dinner the following evening. We went to the Lido for lunch and most breakfasts. I liked the fact that it was not an open buffet but was served instead - controlling the portions helped a lot. We were comped in the Canaletto for one meal and enjoyed it. We made reservations at the Pinnacle for the last night at sea and we didn't. The Pinnacle was the sole exception to impeccable service. Instead it was slow, it seemed like no single server was responsible for us, nobody asked us how we were enjoying our meal, and nobody filled our water glasses until after the mean when we were waiting for coffee and desert - then we were asked several times withing two or three minutes. In fairness, when we made our dissatisfaction known to the manager he refunded our money. I was willing to chalk it up to an off night. Entertainment was a mix. The few shows we saw in the theater were uninteresting at best and out-and-out bad at worst. Most evenings we went with movie or the music. Movie selection was good, though I wonder what they were thinking when they scheduled "Maudie", about Canadian folk artist Maude Lewis, the day after we left Halifax where there is a wonderful exhibition of her work. As for the music the jazz trio was pretty good, the piano guy left a bit to be desired, and the classical duet "Adagio" was fantastic. We listened to quite a few of their set and got to know them a bit. A truly lovely and very talented pair. Activities were there. My wife used the spa once. I went to the casino on a couple of occasions. What I noticed the most about that was how sparsely attended the casino was. Service, as I said, was impeccable. Cabin stewards Agus and Arif were efficient, receptive, friendly. I liked that the main dining room manager stopped by our table every night to ask how things were. Staff in all the dining rooms were unobtrusive and very good. And we wound up getting to know the hotel and front desk staff better than we had expected to Which brings me to cabin. Originally we had booked a window cabin but the week of departure I took advantage of an offered deal and upgraded to Vista Suite - Suite 150 on deck 9. We were happy with it and all was well until the third day of the cruise when we were in our cabin starting to get ready for dinner. All of a sudden a torrent of water comes pouring out of the ceiling right next to the bathroom door. We call housekeeping and someone was up in a shot and was soon spreading towels and putting down a bucket. Obviously we could not stay there, and in short order we were installed in Vista Suite 67 on deck 10. Everyone was very apologetic, it was a like-for-like switch on the cabin, things happen when your dealing with something as complex as a cruise ship, so I didn't think any more about it. It certainly didn't bother me at all. First night in the new cabin was fine, we were invited to dine at Canaletto the next evening, and everything seemed to be settled...until the second night. We were just getting ready for bed when out of nowhere it started. Some piece of machinery located across the hall from our cabin was started and the incredible vibration it created rapidly made our cabin uninhabitable. So it was back to the front desk again, hotel staff inspects the cabin again, and everyone agrees we can't stay there again. Problem being that there are no other Vista Suites. No Neptune Suites. Nothing really available except for an interior cabin down the hall next to the Neptune lounge. We're offered that until our original cabin is fixed. So for two days we were able to use our cabin only for quick showers and changes of clothes. Each night we would take what we needed and go down to cabin 29 to sleep. It took that long for cabin 150 to be fixed and dried out. When it was we were moved back and were there for the rest of the trip. And let me be clear that the Hotel staff were very apologetic. They did their best to handle each situation, worked very hard to fix the problems, and at no time acted like it was no big deal or an inconvenience. I mentioned the complementary dinner at Canaletto. When we were moved back to 150 there was a bottle of wine waiting for us. And they gave us a very nice credit to our shipboard account on the last night, again with their apologies. I have no complaints about how they dealt with things. Shore excursions were the one sore point. We had EXC excursions in Quebec City, Sydney, Bar Harbor, New York and Charleston. We would have had another in Prince Edward Island but that port call was cancelled due to weather. The Quebec City tour was very good - walking tour of the old city - even if the weather was terrible. Tours in Sydney and Cape Breton were excellent and well worth the money. The New York City tour had a significant part of it - water taxi tour around the harbor - cancelled for unknown reasons and we were given a partial refund. And the tour of Fort Sumter and Charleston was also excellent. Boston was another matter. Right after we had docked we were informed that all tours had been cancelled because the tour operator was on strike. Even though it didn't impact me as I didn't have a tour planned, the information was a flat out lie. There was no strike. I don't know if someone lied to the cruise ship staff or they chose to lie to the passengers - I hope it was the former - but I don't like being lied to. To sum it all up, we went on the cruse for rest and relaxation and decompression. Even with the issues with the cabin the cruise provided all of that and a big reason is because of the crew and staff of the Veendam. In big ways and small, they made sure that things went as smoothly and as pleasantly as possible. This was our fourth Holland America cruise and I doubt it will be our last. Read Less
Sail Date October 2017
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and ... Read More
Ship with a wow factor is the first impression. Suites are well furnished and comfortable with an excellent bathroom. Nicely furnished verandah. Bars range from the intimate Atlantide and Arts Cafe to the larger Panorama and extremely large Dolce Vita, plus the Pool Bar. Good selection of premium liquor not supported by the mixes available. Good entertainment in the Panorama and Dolce Vita. Wide range of dinning options, Atlantide fish and steak menu in a comfortable restaurant with good ambience. Fish and Texas steaks the best items. Indochine an Asian fusion menu in a rather sterile restaurant and less comfortable. All the dishes sampled were good. Hot Rocks and Spaccanapoli both on deck serving steaks and fish or Pizza respectively are both good in warm weather only.There are no heaters in Hot Rocks! Nor wind breaks for either location. Arts Cafe is a delight for coffee or tea with its ever changing menu breakfast, light lunch, afternoon tea, cocktail hour to chocolates and truffles after dinner. Space at a premium during tea. La Terrazza the restaurant serving buffet breakfast and lunch and an Italian menu at night. Lacks ambience due to its size and table locations. The ships menus take literary license and are fixed unlike the other ships. Food is variable in preparation most noticeable in La Terrazza and Atlantide to a lesser degree. Also food is never served hot always barely warm. House wine selection is very good. Service from long serving staff is excellent, many of the recent hires need better training. Outdoor and indoor seating areas were a mixed bag but mostly populated by uncomfortable chairs. Spoils the many nice nooks for enjoying the cruise scenery. Ships laundry was very good. Monitors around the ship are annoying they only show location and itinerary of all Silversea ships no navigation data like the other ships. Entertainment and the theatre leaves much to be desired. The theatre does not have reserved space for handicap people and the slope of the floor makes for poor sightlynes from the rear. Seats are also uncomfortable. Cruise Director and his assistant are excellent. Lecturers were good but have been on Silverseas many times and its time for new blood. Destination lecturer was superficial and not always factualy or politically correct. Read Less
Sail Date September 2017
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the ... Read More
Traveling is my passion, but my dream vacation with Regent Cruses turned into a nightmare. If you are thinking about cruising with Regent you need to read about the series of unfortunate events that happened to me on my trip aboard the S.S. Mariner that began with our not having heat in our cabin, suite 735, for the first four days of the cruise, and culminated with my sister and I developing severely chapped skin, and me developing bronchitis and a fractured ankle. The trip was Regent Seven Seas Cruises headquartered at 7665 Corporate Center Drive, Miami, Florida 33126. Our cruise was from Montreal to Miami from October 21, 2016 through November 4, 2016. We boarded the S.S. Mariner in Montreal in the afternoon of October 21, 2016. It was a sunny day in the 50s. Although it was a bit cool in our cabin, we did not think much of it and dressed warmly for dinner. The next morning we were quite cold when we awoke. It was October 22nd and it was in the 40s where we were in Quebec City. We turned up the control on the suite heating system. When it remained cold during the day we thought possibly we were not operating the system properly. We asked our Steward to come show us how to increase the heat in our room. He did, and we had all the red lights lit for maximum heat that night. We went to bed convinced that it would be better by morning. By the next day, October 23rd we were at sea all day, and our room clearly had no heat whatsoever. It was a very dry cold. I went to the boutique and bought a $3 tube of Chap Stick for my chapping lips. We notified the Steward that we had “no heat”. The Steward said he would report it. After no one came we phoned Reception. Then after no one came we reported to the Concierge. Meanwhile we re-reported to our Steward and our housekeeper. By late in the day we were phoning Reception, the Concierge, the Steward, our housekeeper, and a waiter more times than we could count. That night we slept in our clothes. I wore a silk long sleeved turtle neck thermos top with a fleece jacket, stretch pants, and socks. By morning I woke up with a very sore throat, cough and a cold. We both had chapped skin as well. I went to the salon to try to get a gentle moisturizer. Even eye cream, the gentlest cream we had, would make our skin sting. The skin expert was not available, but the man at the counter suggested something. Because it cost $186 (a lot of money to me) I decided to wait and talk to the skin expert. The next day we repeated our efforts to try to get someone to the room. By then it was October 24th, and we were in Sydney, Nova Scotia where the temperature was in the low 40s. I was in bed with my cold all day. Still, I frequently called Reception, Concierge, and 8888 (the number for room service and the Steward). It was always difficult to know if whoever we were talking to understood because their English was not very good. I happen to speak English, Spanish, Italian and Russian so I could communicate with those crew members, but most were from other places. I tried to keep the message simple “no heat in our cabin”, but still no one came. In the afternoon, a nice man from Bulgaria showed up to fix our balcony door. Obviously we were misunderstood by someone we reported our problem to. Somehow someone we called thought that cold air was coming in our room because of a broken balcony door. The door was fine. The man’s English was quite good so we again explained to him our dilemma. He understood. He was quite tall, and he put his hand up to the vent on the ceiling, and said “yes there is not any heat in this cabin.” He also said he would try to get help from an appropriate repair person. A young boy came who after tinkering with the control got in the ceiling in the closet to make repairs. His English was quite poor. When he left we weren’t sure if it was repaired or not. But we gave it some time to get warmer. Thankfully, very gradually it began to become warmer in our room. On October 25th we were in Halifax, Nova Scotia where the temperature was in the upper 30s. Our room was still chilled, but some heat was coming through. It was never actually warm during the next week. It wasn’t truly warm until we were in South Florida, but at least it was not near freezing anymore. Still, by that time we were physically experiencing the consequences of four days without heat. Hypoallergenic eye cream still stung our skin. The dry cold had made our skin everywhere, including our scalp, red and sore. On October 25th, I went back to the Canyon Ranch salon, and talked with the skin expert, Joanna. Joanna suggested the $186 jar of skin cream. I sampled it, and it too stung my skin. She said: “This is the gentlest moisturizer we have. Madam, your skin is severely damaged.” During the next week our skin flaked off (everywhere including in our hair). Our skin did not stop flaking until after our return to south Florida in early November. Meanwhile, my cold and cough worsened. When I saw my pulmonologist after returning, he explained to me that the cold temperature of the air going into my lungs created an accumulation of mucus. The accumulated mucus attracted bacteria, and that made it inevitable that I would develop bronchitis. On the evening of October 26th while we were cruising to Portland, Maine, I went to the ship’s doctor. They immediately handed me a mask because of my cough. He performed an influenza test and a CBC blood test. I had a 100 degree fever, bad cough, and was given an antibiotic, cough medicine, and masks for both myself and my sister to wear. I returned to the cabin and spent the next several days in bed. The next day, October 27th, I phoned my doctor, and she suggested that the ship’s doctor give me enough antibiotics for the remainder of the trip (10 days). I returned that evening, and he did. On October 29th we arrived in Manhattan. Before the cruise my boyfriend had purchased tickets to “Fiddler on the Roof” at the Broadway Theatre. The tickets cost $314. Beginning on October 26th we contacted the Concierge to help us sell the tickets because I felt I would not be able to go. I gave her all the details of the tickets, and was even willing to sell them at a loss. She told me no one asked for tickets. When the tickets didn’t sell, I slept all day, bundled up, and went to the theater with my sister. During the play I was coughing so badly that I got up to go to the lobby. I fell, and later learned I fractured my right ankle. My sister and another person in the audience took me to the lobby where I raised my foot and put ice on it. My sister ran to a drug store to get a wrap for it to help me make it back to the ship. We did make it back with me holding on to my sister and hopping on my left leg, and the added help of a very cooperative taxi driver. When we boarded the ship we did not receive any help whatsoever from the crew. The next day, October 30th, I phoned for someone to bring a wheel chair to take me to the ship’s doctor. I returned to the ship’s doctor who again handed me a mask because of my bad cough. His x-ray equipment appeared to be malfunctioning. He gave me an injection of something (he never told me what), gave me some sample packets of ibuprofen for the pain, gave me an additional bandage for compression and support on my ankle, and told me to see an orthopedist as soon as I got home. I figured I would find out what the injection was when I received the “Medical Services Bill”, but a bill never arrived. They did let me borrow the wheel chair which I found easy to maneuver. Between the wheel chair, holding on to things, and hopping on my left leg I was able to function. I did try going to dinner one night because we had reservations at the Prime 7. Having my leg down for that long proved to be too painful. Incidentally, because I was on antibiotics I wanted water to stay hydrated. People’s wine glasses were filled several times, on this all-inclusive cruise, to each time I managed to get water. When they came I tried to tell them that I needed a lot of water, but again I think the language barrier got in the way. Therefore, I chose to stay in my room with my leg elevated and order room service for the remainder of the trip. On November 4th in Miami we woke up early ready to disembark. Several days earlier I had arranged for someone to assist us in disembarking since I was confined to the wheel chair and my sister would be handling both carry-on bags. I reconfirmed our arrangements on November 3rd , the day before disembarking. Whoever I spoke with on the phone told us that someone would be picking us up at 8:30 a.m. I questioned them because our instructions were to be out of our room by 8:00 a.m., and she assured me that 8:30 would not be any problem. No one came. At 9:00 we called 8888 or Reception. They said they were running behind. At 9:30 we phoned again, and they indicated someone would come. Around then we started phoning every 15 minutes. When it was nearly 11:00 we got a call saying “Madam, why have you not left your room?” Apparently we had been forgotten! All our phone calls asking to be picked up were ineffective and ignored. Apparently when you report any sort of a problem it is ignored! Finally, someone came. By then the ship was absolutely empty. No cabs were available because the disembark time was over. The person at the taxi stand did phone for a cab, and 10 minutes later we actually got one. My sister drove me back to Fort Myers where I had prearranged for an electric scooter chair to be delivered to my home, and I had a doctor’s appointment at 3:00 p.m. that I was able to drive to on my scooter chair. Although I had been on antibiotics for 10 days my bronchitis was severe. They decided to call an ambulance and take me to Gulf Coast Hospital. In the hospital they gave me a breathing treatment, and performed several other tests and X-rays. They determined I had severe bronchitis and a fractured right ankle. I was given three prescriptions for my bronchitis including another antibiotic for another 10 days, a steroid, an inhaler, and an orthopedic boot for my fractured ankle. I am now receiving follow-up care from my primary care doctor, a pulmonologist, and an orthopedist. The orthopedist said that although I have the most painful sort of fracture, my ankle should heal completely with possible physical therapy in around 12 weeks. It appears their crew truly doesn't speak English, and they are programed to perform certain duties such as to smile and fill a wine glass, but if you have any problem major (no heat) or minor (needing help disembarking or getting water at dinner) you are out of luck and destined to be extremely disappointed. Incidentally, Medicare does not cover injuries outside the US. My medical bills have exceeded the cost of my trip! Read Less
Sail Date October 2016
This was our 2nd of 2 cruises we undertook on an 8 week U.S.A. & Canada trip. The 1st cruise being the Vollendam and Alaskan inside passage. Like chalk and cheese the Veendam cruise was very disappointing in terms of customer service ... Read More
This was our 2nd of 2 cruises we undertook on an 8 week U.S.A. & Canada trip. The 1st cruise being the Vollendam and Alaskan inside passage. Like chalk and cheese the Veendam cruise was very disappointing in terms of customer service and value. By the 2nd morning we were so sick of the rude Lido bar breakfast staff we dined in the Rotterdam room from then on. Lido staff were surly, ignored guests and parsimonious in their serves of food at all meals. They behaved as if we were interrupting their lives. Internet on the ship, like the Vollendam, was expensive and almost never worked. The Rotterdam room at dinner was a real experience of micro colonialism with the "euro" overlords swanning around and making the real workers nervous. Their actual purpose is a mystery to me. We received the usual automated survey request and listed all the issues and received a formulaic "screw you" response which did not address or apologise for any of the problems. Next cruise we will certainly look elsewhere Read Less
Sail Date August 2016
My wife and I flew Delta Airlines from Ft. Lauderdale taking off at 6:45 a.m.. We arrived in Montreal at 12:10 p.m.. We took a taxi from the airport to the cruise terminal (fixed rate of $40) arriving portside about 1:30 to board the ... Read More
My wife and I flew Delta Airlines from Ft. Lauderdale taking off at 6:45 a.m.. We arrived in Montreal at 12:10 p.m.. We took a taxi from the airport to the cruise terminal (fixed rate of $40) arriving portside about 1:30 to board the Navigator. This left us plenty of time before the ship was scheduled to sail for Quebec at 6:00 pm. When boarded our suite was still not ready and we were directed to deck 10 for lunch. We stepped out of the elevator to the pool area which was windy and damp form a slight rain. People were seated at tables covered from the rain. We couldn’t find an open table but we soon realized there was another restaurant just inside featuring a large buffet with all kinds of items. We were seated at a nice table overlooking the port and the Montreal skyline. The waiter poured us water and then the drink steward offered to get us wine or any drink we desired. I have cruised the best of the big cruise lines and you all you cruisers know that time after the initial boarding it's always hectic and even with only 490 passengers this one was busy also, but it quickly quieted down to a very enjoyable experience. Shortly after lunch our suite was ready so we descended to deck 7 and down the hall to Cabin 722 on the Port side of the ship, forward of the center line of the ship’s hull. I was looking forward to all the ports of call on this cruise which included Quebec, Sydney, Halifax, & St. Johns in Canada followed by the US ports of Portland, Boston, New York, Norfolk, Charleston, and Canaveral ending in Miami, fourteen days later. Also provided on the cruise was a Smithsonian Museum Representative who presented on four different occasions in the Seven Seas Lounge. These presentations included many interesting insights into the areas we would see and their significance they played in a historical sense. Always tea, coffee and a large assortment of pastries are provided while you listen. If not able to attend you can watch them from the comfort of your suite on the television channel devoted to replaying them. Also the TV provides a channel that the Cruise Director reviews all upcoming event for the day and also another channel reviews the menus from the three restaurants for that evening. The food quality is very high and the presentations are what you would expect in an exclusive dining environment. The variety of menu choices is extensive, but I found the portion sizes to be small. I believe this is based on the desires of the very frequent, repeat cruisers you find on the Regent Cruise Ships. The passengers for the most part are slim and in very good physical condition for what is most likely a post retirement age group. I found asking for an extra portion was met with the very enthusiastic reply “of course sir”! The Wine Sommelier would suggest a choice of recommended wines for dinner, but you can chose whatever your preference might be. The menu of wines, mixed drinks and beers available was six pages. Available where some very high end spirits and wines which were available for extra cost but all regular drinks are no charge on Regent’s all inclusive package. I found the beer choices available were severely lacking for a craft beer lover, so I mostly stayed with wines, martinis, and some old fashioned favorites like whiskey sours or even the occasional margarita. The available tours or excursions were extensive and my wife and I enjoyed all our choices. We found at most we would have liked to stay longer at all our excursions so they seemed too short in duration. Most all excursions are free of charge although two did incur a charge ranging from $89 to $106 per passenger if chosen. These were Colonial Williamsburg and the more extensive NYC tours. Some tours do fill up and you are then put on a waiting list. Regent at their discretion may add a second tour to accommodate those on the waiting list. On several tours the ship put out a buffet so you could eat before going out if the tour times conflicted with normal dining times. Also on those days they slightly relaxed the dinner dress code which is normally casual elegant (slacks & collared shirts for men, skirts, slacks and blouses for women). The larger production stage shows were very good and there was always something going on in the lounges every night for entertainment. Prior to the shows an attentive bar staff is available for drinks. The ship has nice shopping areas that are well stocked, but are closed when in port. Also every day at 4:00 pm is tea time followed by Trivia Questions at 4:30 where groups of passengers answer 15 random questions provided by the cruise director. It’s a fun time and allows passengers to get to know each other, if you prefer you can go it alone or as a couple but when competing against a group of six the odds are much higher one of them will have the answer. The ship provides prizes to the winning team. The weather in Canada was cooler than normal due to the remnants of Hurricane Kate that directed some artic temperatures down over Quebec our first destination port. Normal temperature for that time of year is 48 degrees and we saw 39 degrees. After that it warmed up each day and by the time we got to Portland and Maine we were climbing into the 60s. NYC was mid 70s although Norfolk dropped to lower 60s followed by the 80s in Cape Canaveral & Miami Florida. I highly recommend sailing with Regent Seven Seas Cruise Line. Most passengers I spoke with would never consider any other cruise line and have cruised Regent many times, as with anything if you look hard for problems or have issues with everyone and everything you'll always have a problem. No one is flawless, and I feel this group has put together a very nice experience you will in all probability enjoy. Read Less
Sail Date October 2015
We just returned from our 16 day Crossing cruise. We have been on 2 other Oceania cruises which I thoroughly enjoyed. Those 2 cruises were on the smaller ships, Regatta and Nautica. On the smaller ships we had PH staterooms and they ... Read More
We just returned from our 16 day Crossing cruise. We have been on 2 other Oceania cruises which I thoroughly enjoyed. Those 2 cruises were on the smaller ships, Regatta and Nautica. On the smaller ships we had PH staterooms and they were wonderful. I really did not like the Veranda stateroom onthe Marina. I felt that the placement of the closet was awful. I lived out of my suitcase which I had placed on the sofa for the entire cruise. The room size was adequate but the design is awful. I would not go on the Marina again if I had to have a Veranda stateroom. Plus, we heard the slamming and bamming of the drawers and closet doors from our neighboring rooms that was also thoroughly annoying. I have never heard this noise on other cruises/ships. The bathroom is a lovely room which they ruined by trying to put too much into the space. A big tub and a small, small shower. As for the rest of the ship and cruise. The ship is beautiful. The atmosphere is sedate, low energy. The food is great. The specialty restaurants are wonderful, tho difficult to impossible to get in to, especially if you want to eat before 8 pm. The frequent cruisers know the tricks for getting their reservations early. The rest of the cruise is what is to be expected. Oceania is not about entertainment. It is about cruising and interesting ports. Read Less
Sail Date May 2015
Canada Cruise Holland America Maasdam Embarkation We arrived in Montreal around 3:00 PM, the day of departure. Since we purchased the transfer package from Holland America (HAL), a ship's representative met us and directed us ... Read More
Canada Cruise Holland America Maasdam Embarkation We arrived in Montreal around 3:00 PM, the day of departure. Since we purchased the transfer package from Holland America (HAL), a ship's representative met us and directed us to the pickup area. There we waited for 45 minutes before we were taken to the ship. The transfer company waited until all incoming flights arrived before transferring us to the vessel. Some folks waited for over an hour. Processing once we arrived at the ship was smooth and efficient. Our baggage was delivered to our cabin within thirty minutes of our arrival. Stateroom Our cabin was comfortable and had been recently updated with new carpeting, flat panel TV, new shelves in the bathroom, and new furniture. The cabin stewards were friendly and efficient. We were on the A deck with little noise if any, and convenient to the elevators. Overall Ship Condition The ship had undergone a recent yard period in Burmuda. I understood from crew members that it was only for two weeks. The Maasdam is 18 years old and needs an extensive yard period. The hull needs to be resurfaced and repainted. The rubber seals around many of the cabin windows need replacing. Until a thorough yard period is scheduled, the ship looks and feels tired. Food Service The food in both the Lido and main dining room was very good. The selection was varied and there were always alternative choices if one didn't like the main menu items. Food service was outstanding. The waiters and Lido servers were friendly and very efficient. We have found this to be a real plus on HAL ships. Entertainment The ship's singers were way above average. There was only one dancer; I don't know what her function was however. The put on four shows: three were excellent but the country and western presentation was awful. We had one show by the ship's band, the HAL cats. It was not good at all. The featured singer, Jessica, merely went through the motions...no personality at all. The guest entertainers featured Magic Bob, one of the best magicians that I have ever seen. There also was a ventriloquist that was excellent. Steve Stevens played a mean trumpet and had some pretty funny jokes. Port Calls We made ten port calls in ten days, covering Eastern Canada. They were wonderful. The people were friendly and welcoming. We were able to tour on our own with no problem at all. Even with stops in Quebec, there was no language problem. I highly recommend this cruise to anyone that wants to visit the Canadian Maritime Provinces. Debarkation Debarkation in Fort Lauderdale was the best I have experienced. It was fast with no real congestion. We were off the ship before 9:00 AM. HAL gets high marks for the debarkation system that they employed. Overall This was one of our favorite cruises. We enjoyed the ship and loved the ports. We will be making this trip again! Read Less
Sail Date October 2011

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