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17 Montreal to Caribbean - All Cruise Reviews

We boarded the Viking Sea at Montreal on a Friday morning and oh mon dieu, such first impressions. Lined up at the quay, with its prow facing the old port, the ship projected a sleek profile, befitting a vessel built for only 930 ... Read More
We boarded the Viking Sea at Montreal on a Friday morning and oh mon dieu, such first impressions. Lined up at the quay, with its prow facing the old port, the ship projected a sleek profile, befitting a vessel built for only 930 passengers. The sense of elegance and style was reinforced in a stroll around the public spaces: clean, straight-lined Nordic design and decor with windows shooting light on the soft blue hues of the carpeting and the grains in the flooring. Nothing dark, red or tufted. Lunch in the World Cafe on deck 7 and another impression. What was that across the river? It was an intriguing cluster of gigantic concrete blocks, that looked like they had been layered, squeezed together and discarded by a giant who had been playing with his Legos. In fact, it turned out to be the creation of an architectural student who had indeed used Lego pieces to work out his groundbreaking concept for a complex of 150-odd apartments. It was to be called Habitat 67 and it was built for Expo '67. His project was in keeping with the brutalist style of architecture that apparently did not catch on, yet there it was piled 12 stories high, commanding the embankment. Montreal clearly had a lot to offer. The next day's guided, complimentary tour proved the point: insights into the influences of French, English and Scottish cultures, cobbled streets, lined with boutiques and flower boxes at every corner, and, most rewarding, the embracing spirituality of the Basilica of Notre Dame. We took a short bus ride to Mont Real and there we took in the fall colors of the maples.. Sunday morning and another arresting view: the skyline of Quebec City, looking down on the harbor. The included tour was switched from a bus excursion to a walk-around because this was the day for a marathon, which in itself was an attraction. They ran in leggings with packs on their backs over aged, weathered streets that wound from the lower town to the upper and then on to goodness knows where. It was a route our guide eschewed as she led us to the funicular, which hauled us from the Petit Quartier Champlain to the iconic Hotel Frontenac above. Farther upriver we cruised and into a fjord. Now we are in Saguenay, with little between it and the Arctic. This time our shore excursion took in a stirring community show with schoolchildren and their elders celebrating the history of the city and the resilience of its people in song and dance. From Saguenay to Gaspé, where the tour to the Forillon National Park was a disappointment. It was late in the season, nippy, and the park was closed. But we did see more fall colors. Halifax and another complimentary bus tour, which included a stop at the cemetery where victims of the Titanic disaster were buried and, even more poignantly, victims of the Halifax Explosion. On Dec. 6, 1917 two ships, one laden with explosives, collided in the harbor and at 9:04 in the morning there was an explosion that killed 2,000 and injured 9,000 in a blink. Step off the bus, visit the maritime museum and your heart will be broken. In Boston another included excursion of the historic sites but it was shivering cold when we got off the bus and waited for the shuttle. We had been to Boston before. Why hadn't we brought gloves? The next morning we sailed into New York, the Explorers' Lounge at the bow being the place to be. There a cruise ambassador served up a practiced commentary laden with anecdotes. Apparently, Alistair Cooke, the British-American journalist who hosted PBS' Masterpiece Theatre in the 1970s and 1980s, once said that he knew all would be well in the world, even after the devastation of World War II, when he sailed aboard the Queen Mary into New York Harbor in 1946. We were about to see the 2018 version of what he meant and we did. After each excursion we were always glad to return to the ship. After all, that's where the food was: the buffet in the World Cafe, the many fine choices in the restaurant, the Italian dishes in Manfredi's or the Asian cuisine in the Chef's Table. Manfredi's and the Chef's Table required reservations, but the main restaurant did not. It was open seating and there were no formal sittings timed in conjunction with the evening shows. We could enjoy our meal and casual and sometimes spirited conversations with fellow travelers. "We voted for Brexit," one woman confided, her husband nodding in agreement. "My daughter called the next day and asked how we voted, but when I told her she said, 'Oh, mother. How could you'?" We missed the ventriloquist, though we heard he was excellent; we attended nearly all the lectures on the history of the ports, plus a screening of the Metropolitan Opera's production of "Aida." On the Viking Sea you'll find books throughout the ship. There's a fine library in the Explorers' Lounge, the very best space on the ship. What you won't find anywhere is a casino, a climbing wall or a water slide or anyone wandering about looking for such. But you will find a verandah outside your cabin (every cabin has one) and a heated floor in the bathroom. Just what you want when you step out of the shower. Read Less
Sail Date October 2018
This was our third Viking Ocean cruise and the high standards of the first two were evident on this cruise too! I would rate Viking excellent in all areas--crew, ship design/decor, cabin size/layout, etc. The food was wonderful, and ... Read More
This was our third Viking Ocean cruise and the high standards of the first two were evident on this cruise too! I would rate Viking excellent in all areas--crew, ship design/decor, cabin size/layout, etc. The food was wonderful, and there are several dining areas. We preferred the World Cafe, a buffet style restaurant for most of our meals. They have various food stations where you can custom order dishes. The wait staff were prompt, courteous, and very attentive. There is a yummy gelato station there and they make their own pizza in one area too. We ate in the other dining areas and they were fine, just not my favorites. We mostly did the free included tour in each port and most were very good. A lot depends on the tour guide and some are better than others. In NY City, we did the optional tour of the 9/11 Museum and it was excellent. Entertainment is good and attendance is high. The port talks and other talks were good too--many of these are available on your cabin TV. The cabin stewards are terrific---very friendly and willing to help in any way. They are very prompt in the daily cleaning of the rooms. We splurged a bit and moved up from the DV cabins to the PV2 for the extra space, and we were very happy with that decision. We have 2 more cruises booked and I can't even imagine cruising on any other line! Read Less
Sail Date October 2018
This cruise was a celebration of successful medical treatments. We wanted to get away and be together after a great deal of anxiety. Also, we wanted to be close to the USA. The timing, location and length of this cruise satisfied our ... Read More
This cruise was a celebration of successful medical treatments. We wanted to get away and be together after a great deal of anxiety. Also, we wanted to be close to the USA. The timing, location and length of this cruise satisfied our needs. Our experience exceeded our expectations that were high because of Viking's excellent reputation. From the moment of our Viking greeting after arrival at the airport in Montreal until our departure we felt comfortable with the happy, friendly and professional crew. Our cabin was roomy, comfortable and well appointed. Meals were excellent and service was superior. The dining services team were attentive, caring and empowered. The no charge for beverages was a plus even though our personal limits are one-two. Tours were well organized and added value to our experience. Lectures were excellent and presented by exceptionally well qualified professionals in their field. We were drawn to the lectures on Art, presented by a PHD from the Edinburgh, Scotland Art Institute. Read Less
Sail Date October 2018
Our first Ocean Cruise, having done most of the Viking river cruises throughout the world, and wanted to see if Ocean cruises were done as well. The Sky is a brand new ship, and easy to get around, our cabin had a great balcony, room size ... Read More
Our first Ocean Cruise, having done most of the Viking river cruises throughout the world, and wanted to see if Ocean cruises were done as well. The Sky is a brand new ship, and easy to get around, our cabin had a great balcony, room size was great, (Penthouse Veranda). The choices for eating were always available, and the food was always great. Excursions were organized and available for most trips. A person could make reservations for each tour, therefore there was always room available. Took cooking class on ship and really enjoyed it with 7 other people. Am booking another one on the Sky.... The cabin was great as it was located towards the middle of the ship and our room steward was always available to help with anything, including keeping the mini bar restocked. Seems like everytime we left room, someone would come by and clean up anything. Bathrooms are large enought so that 2 people can easily use at the same time. Having couch in room made it a great place to sit and watch the world go by. Read Less
Sail Date October 2017
We wanted to experience a Viking Ocean Cruise without going too far from home in Wisconsin. We sailed from Montreal up the St. Lawrence seaway and around to New York City. Awesome is the only word to describe the Cruise. The itinerary and ... Read More
We wanted to experience a Viking Ocean Cruise without going too far from home in Wisconsin. We sailed from Montreal up the St. Lawrence seaway and around to New York City. Awesome is the only word to describe the Cruise. The itinerary and accommodations were outstanding and the entire Viking staff were excellent without exception. Eddie and James (our room Stewards) kept our stateroom in perfect condition. If you have a chance to stop at the Explorer Bar on Deck 7, ask for the bar tender Johnny (from Bali). He’ll treat you special. We sailed during October to see the Fall Colors and celebrate my wife’s birthday. The weather was perfect and the venues we visited were as well - especially; Quebec City, Saguenay, and the Moose Parade in Gaspe’ (not to be missed, but you have to be there on the right day since it only happens once a year). Seeing Halifax, Boston, and New York in the fall were a real treat. You cannot go wrong if you want to experience your first Viking Ocean Cruise by trying the Eastern Seaboard Explorer. Check it out on the Viking website.... Read Less
Sail Date October 2017
Vikings smaller cruise ships are a excellent choice for cruising. Cabins are spacious and the dining and on board staff are excellent providing outstanding service. Choice of ports are good and they always have an included tour available, ... Read More
Vikings smaller cruise ships are a excellent choice for cruising. Cabins are spacious and the dining and on board staff are excellent providing outstanding service. Choice of ports are good and they always have an included tour available, if you would rather do something else they have additional tours you can take at additional costs. Nighty activity was excellent in the star theater, along with port talks and enrichment talks provided. Transfers are provided to and from the ship with ease and comfort in the touring busses. Ship was kept very clean in side and out throughout journey. Choice of dining rooms were great with set down dining with service in The Restaurant, buffet dining in The World Café and Pool Bar during lunch. They also have two specialty dining restaurants at no additional cost that you can make reservations to for evening dining. All in all it was money well spent Read Less
Sail Date September 2017
I have traveled all over the world, so when our luggage failed to arrive on time it was not unexpected, but the Viking staff did everything humanly possible to see that it was in our stateroom that night; Everything in our cabin was ... Read More
I have traveled all over the world, so when our luggage failed to arrive on time it was not unexpected, but the Viking staff did everything humanly possible to see that it was in our stateroom that night; Everything in our cabin was spotless and the service was the best that I have seen. There was something for everyone on this cruise; watching whales from the Explorer's Lounge; enjoying an excursion in Quebec City or Boston; listening to classical music while having a cocktail before dinner; or my favorite, relaxing in the steam sauna and ice cave. The biggest surprise, was the excellent caliber of the entertainment for a small ship. Good on you Viking. I especially enjoyed the afternoon historical and educational talks conducted by a variety of experts My wife and I have traveled on both the Viking River Cruises and Viking Ocean Cruises and look forward to our next trip. It is a great way to see the world and other cultures. Read Less
Sail Date September 2017
I wanted to see Canada. I had never been there before. The cruise was a relation for me: I was amazed at how dynamic and cosmopolitan Montreal and Quebec were. The natural scenery was stunning, especially in Sagenea.. Enjoyed ... Read More
I wanted to see Canada. I had never been there before. The cruise was a relation for me: I was amazed at how dynamic and cosmopolitan Montreal and Quebec were. The natural scenery was stunning, especially in Sagenea.. Enjoyed sightseeing Boston, where friends met us and took us to the Isabella Stewart Gardner Museum. We also had a great time in New York, where we saw the show "War Paint". The only port we didn't enjoy was Gaspee, which was a last-minute adjustment because we could not get to Prince Edward Island. I would have preferred that we used that time to stop at Bar Harbor. On the ship, the service was superb. We enjoyed all the meals. Visited Manfredi's twice and Chef's Table twice. Very pleased with our experiences in the specialty restaurants. Overall, it was another great experience. We constantly recommend Viking to friends. We've already booked a cruise in China next year! Read Less
Sail Date September 2017
My family selects a cruise based on the itinerary, as we view the ship as a floating hotel. We had been on the Viking Star during part of its “maiden voyage,” the year before we booked our second voyage on the ship. We had been on ... Read More
My family selects a cruise based on the itinerary, as we view the ship as a floating hotel. We had been on the Viking Star during part of its “maiden voyage,” the year before we booked our second voyage on the ship. We had been on several Viking River Cruises. We found the Viking River Cruise line to be exceptional in quality, service, itineraries, and value. At first glance, Viking cruises are more expensive than other cruise lines. However, Viking included shore excursions and beer and wine with meals. The Viking Star cruise was titled “In the Wake of the Vikings.” It started in Bergen, Norway, which is the Viking Cruise Line’s headquarters. The itinerary included stops in Lerwick, Scotland, the Torshavn Islands, Iceland, Greenland, Newfoundland, Saguenay, Quebec and Montreal, Canada. The cruise is fifteen days in length, with three sea days. The sea days included lectures, sea watching, or whale watching. The Explorers Lounge is located on decks seven and eight. Passengers can sit in the Lounge and listen to lecturers discuss the Northern Lights or the Ocean, or look for whales. It was very windy on our voyage. There are entrances and exits on both sides or the Explorers Lounge. Both entrances and exits have two very heavy doors, with signs instructing everyone to close one door before opening the second door. Of course many of the passengers ignored the signs and opened one door while the other was still open, causing the very dangerous slamming of one door of very heavy doors. No one was hurt by the above unsafe door opening. It is worth noting that there is a Medical Doctor and several Registered Nurses on staff. There is an advanced Medical Center on Deck A, the bottom Deck. The North Atlantic is notorious for being very rough. Several relatives on both sides of our families came from Ireland. They came after the coffin ship era but before the cruise ship era, i.e., the late 1800s. Family verbal histories attest to the rough North Atlantic. We had visited the Viking Ship Museum in Oslo, Norway prior to going to Bergen, Norway. It is amazing to see a Viking Longboat in the museum and imagine crossing the North Atlantic in such a boat. The Vikings landed in Reykjavik, Iceland ca. 870 AD. They landed in Greenland circa 986 AD and in Newfoundland, Canada circa 1000 AD. The Viking Star has stabilizers and was built for the North Atlantic. But the cruise was still very rough. The roughness of the sea would be the only “problem” noted on the cruise. The Viking Star holds approximately 900 passengers. Each cabin has a balcony with an ocean view. The cabins are all adequate in size and amenities. WI-FI is provided through out the ship. The on board meals are all very good and varied. The wine with the meals is also varied to compliment the meal. Although not advertised, champaign and / or mimosas is provided with breakfast. My only negative comment would relate to the rough North Atlantic Ocean. Read Less
Sail Date October 2016
We enjoyed most of the cruise although we did not like getting into Canada at 9:30 at night. The airport was somewhat confusing in giving us directions to meet up with Viking reps. The guys on our floor were great - when they found out ... Read More
We enjoyed most of the cruise although we did not like getting into Canada at 9:30 at night. The airport was somewhat confusing in giving us directions to meet up with Viking reps. The guys on our floor were great - when they found out we had just gotten on the ship and had not eaten they brought up sandwiches and wine. Impressed. The room was great - my favorite point was the heated bathroom floor. Need one at home. The food was great. There was actually only one of the shows we really enjoyed and that was the asst. cruise director. Most of the excursions were good except the first day. Woudl not recommend the winery or cheese factory. Waste of time. The trip to the syrup farm and the lunch there was fantastic and I have enjoyed the syrup here in home. I would go on the cruise again but would be a lot more discriminating about the excursions. Read Less
Sail Date October 2017
We love Viking. The ships are immaculately maintained, the crew holds itself to very high standards, and the dining is exceptional. The Viking Sea is no exception to this. However, we were very disappointed with our shore excursion ... Read More
We love Viking. The ships are immaculately maintained, the crew holds itself to very high standards, and the dining is exceptional. The Viking Sea is no exception to this. However, we were very disappointed with our shore excursion experience. And upfront I'm going to say that as this cruise was the very first time Viking had ever been to these ports, and therefore no experience to rely on, maybe my expectations were a little high. The problems we encountered were with excursion providers that Viking has never dwelt with before and probably won't be using again. We arrived several days early in Montreal and therefore passed on any of the excursions that stayed in Montreal. We took an "optional" excursion to a sugar shack to taste and learn about the production of Maple syrup. This is the only excursion that we fully enjoyed. It went well and I would highly recommend it to future cruisers. Our next stop was Quebec. This is where our non-satisfactory experiences started. We opted for an excursion that was billed as a stroll through lower Quebec followed by a ride in the funicular to upper Quebec where we would catch a ride in a horse drawn carriage for a tour of upper Quebec. As it turned out, our walking part of the tour was a race through lower Quebec, up the funicular, then a quick march further up the hill to a park where we caught our carriage ride. This was all because not enough time was given for us to get to the scheduled carriage ride. Ugh!!! Next stop on the cruise was Sagueny. This was the only rainy day on our trip. We opted for the included excursion which hauled a large percentage of the Viking Sea passengers to a large auditorium/theater where the locals re-enacted the local history complete with horses and cannons. As this is a French speaking community, Viking had requested that the re-enactment be done in English for us. This was done with a voice over that included all of the singing. The English speaking was a real help, however, the singing really should have not been translated to English. It would have been a lot more enjoyable in French, even if I couldn't understand it. The battle re-enactments didn't hold back on the cannon fire and accompanying smoke. For me this was way too loud, I had to resort to holding my fingers in my ears, and the smoke caused my asthma to flare. This was all unexpected as I haven't had an asthma attack in years. I managed to catch an early bus back to the ship to get my asthma inhaler. Our next stop was scheduled to be Prince Edward Island. However, due to a preceived abundance of whales in the area, Canada limited our cruising speed to 10 kts. This speed precluded our ability to make it there and an itinerary change was instituted taking us to Gaspe instead. Gaspe is a small port, nothing quaint about it. Mostly modern buildings in the town. The included tour took us on a bus to a nearby national forest with views of the changing colors along the way. We got to stop in the park at a bay with a boat dock and ramp. It was a nice stop, but not much to do than streach your legs and take some pictures. We then followed the road to the end and headed back to the ship. On our way back we were allowed to stop at a church where we had some very good views of the hills and color change in the trees. Again, nice to stop and take some pictures. Back to the ship. On leaving port, the city gave us a sendoff with a fireworks show. Next stop was Halifax. Our tour took us to Peggy's Cove. A very picturesque little touristy hamlet. This excursion went pretty well. On to Boston. Boston was a disaster!!! The bus company that Viking hired to take us on our included excursion was supposed to provide both a driver and a guide. The buses arrive with no guides and the union drivers were not receptive to Vikings requests for continuous service. All buses would be taking breaks for lunch and diner at the same time. Can't blame Viking to trying on this. However, Viking screwed up when they didn't let everyone know what was happening. They decided to continue as if nothing were wrong and only told the passengers the problem with not tour guides when they arrived at their assigned departure points. Vikings adjustment was to tell everyone the problem and let them know that the buses would take them to a common drop-off point in the city only. I dare say that everyone would have made some adjustments to their plans if they knew ahead of time. Our tour was scheduled for 1:30 in the afternoon. So we took a shuttle into town in the morning for a quick look around. Then returned to the ship for lunch to be followed with our tour at 1:30. Had we been told of the problem earlier we would have stayed in town, had a local lunch and spent a lot more time walking the Freedom Trail. Last stop was New York. We took two tours. One during the day, an included bus tour of the city. We stopped at the 9/11 memorial and Battery Park, And one after dark that include a stop across the river for some night time pictures. And then a stop to go up to the observation deck of the Empire State Building. Both tours went off with hitches. Read Less
Sail Date October 2017
We chose this cruise for an interest in seeing parts of Canada and seeing 911 site, The World Trade Center in NYC which we have been wanting to see for a long time. And what better time than hopefully during fall's peak colors. We ... Read More
We chose this cruise for an interest in seeing parts of Canada and seeing 911 site, The World Trade Center in NYC which we have been wanting to see for a long time. And what better time than hopefully during fall's peak colors. We really enjoyed the cruise. Our accommodations were perfect. The food, service, different dining possibilities were wonderful, delicious.We really enjoyed the spa area and even went into the snow room after the steam room. Viking is so organized and transportation transfers, excursions all worked smoothly. We were pampered. The ship is beautiful and we like a smaller ship than the bigger cruise lines. A wonderful experience. We are sailing with them to Russia in August and do their Mediteraniun cruise next year. Love Viking. I have a food allergy. Each day I was given the next days menu. I would choose my preferences and hand it in to br reviews by the chef to be sure my needs were met and I was safe Read Less
Sail Date October 2017
We had sailed on this ship earlier this year in Europe. We saw many of the same crew members, who remembered us. The major cities visited - Montreal, Quebec City, Halifax, Boston and NYC - were very special. Tours were generally quite nice ... Read More
We had sailed on this ship earlier this year in Europe. We saw many of the same crew members, who remembered us. The major cities visited - Montreal, Quebec City, Halifax, Boston and NYC - were very special. Tours were generally quite nice and informative. Because of speed restrictions on the St. Lawrence by the Canadian government, we were unable to get to Prince Edward Island. We went to Gaspe in eastern Quebec Province. Nothing terrible special there. Our room was quite nice and reasonably spacious. Having an unobstructed view from our balcony is always nice. Service in our room was excellent. Our steward kept the refrigerator and coffee bar stocked just right. Our tour guides were quite knowledgeable and certainly loved their cities. The premium tours in Halifax (to Peggy's Cove) and Montreal (Foodie's tour) were quite enjoyable. We generally had enough time to explore. As a photographer on assignment, I found unique photo ops. The smaller cities - Gaspe and Saguenay - were disappointing. We had hoped to see fall color but were a bit early since it had been quite warm in Eastern Canada while we were there. Our cruise thru the Cape Cod Canal was beautiful, late in the afternoon. The following morning going up the Hudson River to NYC was quite remarkable. Photographing the city, the sky scrapers, bridges and the Statue of Liberty was very pleasurable. In spite of missing a desired city, this was a very special tour and I would recommend Viking again and againg Read Less
Sail Date September 2017
Beautiful ship, great staff, terrific food but: rooms are small, hallways are freezing!, some of the excursions we were on were not well described, ie. inappropriate for anyone with even a small disability, (one cruise excursion was so ... Read More
Beautiful ship, great staff, terrific food but: rooms are small, hallways are freezing!, some of the excursions we were on were not well described, ie. inappropriate for anyone with even a small disability, (one cruise excursion was so bumpy it was actually dangerous trying to disembark....sea conditions should have been reviewed). Most excursions were well executed but there was often a chaotic scene getting on and off the ship, way too many people per excursion. As was mentioned in another review, hair dryer didn't work with bathroom plug and had to hold it in plug in the cabin. I tried a few of them. Not tragic, just annoying. As was mentioned in another review, very little on board activities and what is offered is redundant from day to day. They were unable to exchange money from one country to another. Strange given we were in many countries that didn't use euros. I would give this ship a few years to get out the kinks. Could be improved to be an excellent cruise. Read Less
Sail Date September 2018
We chose this for our first ocean cruise experience. the ship accommodations were wonderful and the ship staff were very personal and a joy to interact with. the dining exceeded our expectations.the shore excursions were very fun and ... Read More
We chose this for our first ocean cruise experience. the ship accommodations were wonderful and the ship staff were very personal and a joy to interact with. the dining exceeded our expectations.the shore excursions were very fun and the guides were wonderful. the only hiccup was the disembarkation in New York City was an ordeal in getting to hotel in Times Square which is location in the city I will not stay at in future due to congestion and traffic.The entertainment was relatively basic and the staff were very pleasant and fun to be around. Our housekeeper was one of the nicest we ever experienced as well the dining room staff . We had a wonderful trip and the Viking ship and crew were beyond our expectations. my wife and I just like to be more active in our trips and felt we are still a little too active for the cruise experience as we like more active walking tours. Read Less
Sail Date October 2017
The cruise itself was ok. The ship is beautiful inside with tasteful decorating and furniture. The weather was beautiful considering all the hurricanes the previous weeks. The food in the general dining area, called the ‘world cafe’ ... Read More
The cruise itself was ok. The ship is beautiful inside with tasteful decorating and furniture. The weather was beautiful considering all the hurricanes the previous weeks. The food in the general dining area, called the ‘world cafe’ was very good for breakfast ,lunch and dinner. There were two specialty restaurants: the chefs table and the Italian restaurant. The chefs table I thought was decent, but we heard lots of comments on both sides of the table. We had two nights booked for the chefs table, but chose to eat there only one time. The Italian restaurant was definitely lacking. I received a nine oz. steak that was basically marbled fat. When they asked me why I didn’t eat the steak I showed them how it was marbled with fat. We ended up that night again at the world cafe. The entertainers were very good, but entertainment overall was lacking. This was a circle the Caribbean cruise with short tours included. Most of the tours were just not very good. On one tour the bus driver backed into the bus behind us causing all passengers to be moved to other busses. The worst decision we made, only day two on the ship, was to pre-book for a future cruise from Bergen to Stockholm. The pre-booking employee was very nice, but mislead us regarding the cancellation policy. She assured my wife and I that the deposit was fully refundable up to 120 days prior to the cruise, including insurance. She said this at least three times. We thought this was the same as Princess which we’ve sailed with many times. Never a problem. A week after we got home we decided to cancel as it conflicted with other family plans. We then found out that they would not refund the insurance. We were shocked that we had been lied to. A supervisor referred us to page 2 where the small print cancellation policy is. Keep in mind you never get this from the pre-cruise employee until they charge your card and then generate the paperwork. We were told there is no path to resolution. It’s their policy. They keep our $1400 and basically told us too bad. As a warning to all reading our story be very careful when booking with this company and don’t believe everything they say. Unfortunately, we were too trusting. Read Less
Sail Date October 2018

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