5 Monaco (Monte Carlo) Regent Seven Seas Explorer Cruise Reviews

Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed ... Read More
Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed prepared way ahead of time and looked and tasted like it. Service in the specialty restaurants was iffy, especially the French and Asian, there it was bad to pushy and a number of guest had the same impression. The Compass Rose had by far the best servers and some of the best meals, the open seating Italian was the worst especially service and food fair. The food\service was a big disappointment and for the price of these cruises it was not a good value. Wi-Fi was basically useless and everyone had the same complaint. Checked with their business center and they basically told me it was my new tablet, and I should only use Apple products although they did not work either. I needed to check back for business and this was a real problem, went 2 days before I got connected and then it would disconnect me. Spent hours during the course of the cruise trying to connect which I would have preferred to have been enjoying my cruise. Tried to check the TV for news especially on the hurricane in the SE US but same basic problem, only connected occasionally and then it would go away. Didn't matter where we were at port or at sea, same problems and same complaints from every guest I spoke to. It's hard to say if I would try Regents again, just did not seem to have their act together in many fields vs. the cost and other options. Read Less
Sail Date October 2016
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the ... Read More
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the staff and crew were new and therefore the service was not as good as I had hoped. The free internet was spotty and inconsistent. The ship also had some problems with the sewage system which left foul odors in the hallways. But in fairness, this is going to happen with any new ship as it “shakes out” it problems and concerns. Activities and entertainment were also not up to par with “the most luxurious ship in the world”. They were good, but not great. Shore excursions are included with Regent, but were too compact and too fast paced. It is very hard to enjoy the scenery around you when you become focused on not losing your tour guide. Dining was excellent as was embarkation and disembarkation. But with the cost the cruise compared to what you get, I don’t feel this was worth the money and I probably will not cruise with Regent again. Read Less
Sail Date October 2016
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new ... Read More
Whilst the ship is impressive, to call this a Maiden Voyage was rather a misnomer. There was nothing "special" about the cruise - no "wow" factor, no special event (not even one formal night) and the new entertainment from 'in house' Norwegian Holdings was second rate compared to what we had experience on many previous Regent cruise. I felt that I had been duped into taking a cruise that I would not otherwise have chosen. The one saving grace on the cruise was the energy, enthusiasm and entertainment provided by the Cruise Director, Ray Solaire. Layout of the ship is impressive with a lot more space in the restaurants, lounges and public/open areas but the ship does have two major drawbacks - (1) the sight lines in the theatre, particularly from the balcony are poor and there is a real safety hazard in the aisles (2) There is no outside forward observation area from which to take photographs or view the sail-ins. The staff, many of whom we had met before, were very helpful and efficient. Overall, the restaurants were a great improvement with much more space available and some nice touches - I particularly liked the viewable cooking area in Sette Mare. Also, the new menu in Compass Rose leaves one not needing to eat in the speciality restaurants as the choice is so great. Read Less
Sail Date July 2016
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. ... Read More
We chose this much lauded inaugural cruise on REGENT'S EXPLORER I want to start this review by saying something nice (it goes downhill from here). Whoever designed the ship & did the interior design did a fabulous job. It's lovely! End of good news. We paid an outrageous sum of money to be on the inaugural voyage because we read that this was going to be an amazing experience. It was - for all the wrong reasons. The "executive" staff had an "attitude" - notably at the guest services desk. They were borderline obnoxious especially one man who questioned my "motive" for settling the bill a day early. "Don't you expect to be spending more money?". Huh? Another very unpleasant person is an Italian gal who works in the Pacific Rim restaurant. Woah - she was so nasty we found ourselves walking out of our way to avoid her! All this for top dollar! We were on the 8th floor - aft. There was a constant smell in the hallways of food wafting from somewhere. I actually had to hold my breath, as I walked down the hall, because it was nauseating! The food was good in most of the restaurants but never really hot, just lukewarm. The exception being "Compass Rose" which we thought was bad - mushy vegetables & lukewarm fish. Not to mention the snot nose maître d' who asked our cabin #'s - we were 3rd tier from the top & then tried to seat us right next to the door where the waiters were bringing in the food. Not sure if the kitchen was behind those doors. Clearly a hierarchal system in play. I mentioned this to the G.M. who just about shrugged his shoulders - never heard back from him after this. On top of everything else - and keep in mind the prices were exorbitant! - Regent didn't provide top notch entertainment. The same lovely, but underpaid, Filipino 3 person ensemble - was everywhere. Not to mention the cruise director who sang, danced & read the announcements. We were on Seabourn's "Quest" inauguration cruise & it was a class act. Never again will we cruise on Regent which is owned by Norwegian cruise lines. They claim its a notch above but its not! The prices are but you might as well be on Celebrity or Princess! Save your money! Clearly, all the money was put into the décor. Oh, and the captain barely had time for the guests. We ran into him several times & got a slight nod! He was more interested in following his family around who were onboard. Have to thank him, though, since we arrived safely. Want to shout out to several workers who did a great job - Georgio, Spyder, Katerina & Alex. Read Less
Sail Date July 2016
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden ... Read More
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last. Liked: - spacious cabins with plenty of storage and the comfortable bed facing the window/view. - quality bed linen but it's new so time will tell. Skimpy towels. - ample shaded outdoor seating in spacious public areas. - the food was fine for us (we aren't foodies and don't cruise to eat). - very smooth ride, albeit in always calm seas. - great coffee in the cafe. - excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light. - walking track(s) on deck 12. Disliked: - tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know). - strong cooking smells in aft corridors. - poor entertainment with not one "headline" act and boring speakers. Terry Waite?! - friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date. - in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days. - terrible theatre design/decor with obstructed sight lines and dangerous aisle steps. - surly guest services staff with attitude (pretty standard on a cruise ship) - inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck. - lukewarm food served on cold plates. - a general sense of chaos and poor morale behind, and sometimes in front of, the scenes. - rude, unfriendly, unhappy passengers. - invisible officers except captain playing happy families with his wife and kids. - not one gala or formal night. - it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for. - the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice? Overall? 6/10 Read Less
Sail Date July 2016
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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