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28 Helpful Votes
Sail Date: October 2016
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular ... Read More
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular the speciality restaurants. However as the ship was hailed (and as we were repeatedly told, it wore thin after a while) "the most luxurious ship ever built", that my expectations were higher. While the ship has lots of marble, granite and fine paintings and of course is freshly decked out, that wouldn't be enough to bring me back specifically to this ship - the price is costly and there were some design faults, which is a pity as I believe a sister ship is in the pipeline for 2020. Main faults with the design, which had nothing to do with the excellent friendly service by everyone and are outside the staff's control, is that there are only one set of rest rooms per floor bar the pool deck - madness when the main Compass Rose restaurant and Constellation theatre are on the same floor. The stairs are much narrower than on other ships and difficult to pass people by if you meet someone coming the opposite direction to you - but in the main this is a security issue should there be an emergency. The Wifi was also very hit and miss even when docked at shore. The pool deck dining area, was very busy area during the day, inclined to be noisy and I didn't like the layout of the table - too cramped and too like a canteen in layout. I prefer the larger round tables on their other ships. The shore excursions were lengthy and with a full day away that included 3 hrs on our own before heading back to the ship after having been on a tour of the area as well, was excessive. Not to sound too negative as our trip was very pleasant, we enjoyed the cruise, its only fair to highlight that our suite/cabin was spacious and very comfortable, particularly the bed and pillows. I'm surprised that the ratings on cruise critic have been low in this area. I couldn't fault our room and balcony, with fresh fruit and refreshments delivered daily. The evening shows were of a higher quality than on other Regent ships, though the Trio were a bit hit and miss in the explorer lounge, but Ross in the Observation lounge got a good following each night and worked hard to entertain us all. Read Less
2 Helpful Votes
Sail Date: September 2016
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given ... Read More
First ever cruise. Excellent reports. Ship extremely clean and well set out. Cabin completely satisfactory with excellent service from butler and domestic staff. Major issue with food. Poor quality provision for coeliac disorder. Given many months notice. Poor understanding by restaurant staff. In paying restaurant just given repeat of first course. Food not infrequently served cold. Restricted choices. This was all despite meeting with restaurant manager at beginning of cruise. Asked to make further appointment but no response.. Post cruise comments drew a response which indicated that I was not believed. All other aspects of cruise well managed. I did try to book again this year however despite on web site Silversea would not accept request to book at favourable business class flight rates. " Terms and conditions " relating to withdrawing offer without notice was quoted . Took almost 4 weeks to get any response from customer services. Would I go again? No- based on their management of booking, their customer service response times and their inadequate catering. I am sure there are many more high end cruise lines who can achieve better than Silversea. Read Less
246 Helpful Votes
Sail Date: July 2016
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden ... Read More
I spoke to many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. We were told this maiden voyage of "the most luxurious ship in the world" would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing "issues"). In fact the ship was/is nowhere near finished and Regent put little or no thought or effort into making the maiden voyage special or memorable and we are very disappointed and angry at Regents apparent indifference because Lord knows they were made well aware of its loyal and longstanding customers' unhappiness in the mid cruise questionnaire and discussions with the hotel manager and others. This was our 7th Regent cruise and probably our last. Liked: - spacious cabins with plenty of storage and the comfortable bed facing the window/view. - quality bed linen but it's new so time will tell. Skimpy towels. - ample shaded outdoor seating in spacious public areas. - the food was fine for us (we aren't foodies and don't cruise to eat). - very smooth ride, albeit in always calm seas. - great coffee in the cafe. - excellent spa/gym facilities although the private treatment rooms are cramped and claustrophobic with no natural light. - walking track(s) on deck 12. Disliked: - tacky Vegas decor with some cheap carpets already showing signs of damage/wear and tear. Clashing colour schemes and gloomy artwork (subjective I know). - strong cooking smells in aft corridors. - poor entertainment with not one "headline" act and boring speakers. Terry Waite?! - friendly cruise director Ray Solaire is a Regent institution and is very visible among the guests but his puppet/ventriloquist act is now well past its sell by date. - in suite TV shows/movies/lectures ran on a very limited loop with no updates after the first few days. - terrible theatre design/decor with obstructed sight lines and dangerous aisle steps. - surly guest services staff with attitude (pretty standard on a cruise ship) - inexperienced wait staff lacking supervision/direction, eg, wrong wines poured or no drinks offered at all, especially on the pool deck. - lukewarm food served on cold plates. - a general sense of chaos and poor morale behind, and sometimes in front of, the scenes. - rude, unfriendly, unhappy passengers. - invisible officers except captain playing happy families with his wife and kids. - not one gala or formal night. - it just wasn't the "special" one-off cruise of a lifetime we were promised and paid handsomely for. - the maiden voyage souvenir certificate/badge we were given was actually created to commemorate the previous so-called christening voyage when the Regent CEO and his mostly comped VIP buddies went for a spin in his new ship. Either a careless oversight or Regent didn't think we'd notice? Overall? 6/10 Read Less
5 Helpful Votes
Sail Date: October 2013
The trip just fell short on everything. Started badly by having a toilet blockage in the public bathroom having to be fixed through our cabin. Because we couldn't dress for dinner I asked for another cabin (there were plenty that were ... Read More
The trip just fell short on everything. Started badly by having a toilet blockage in the public bathroom having to be fixed through our cabin. Because we couldn't dress for dinner I asked for another cabin (there were plenty that were empty). The cabin they offered was supposedly an upgrade because it was upstairs, but it was significantly smaller and noisier and had less storage space. We moved back the next morning. The food was bland and lacked imagination. In comparison, the Wind Star had a port-inspired dish on the menu each night, offered fresh made menu items at all three meals, plus the buffets at breakfast and lunch, and the option for room service whenever you desired, and there was free soda and water in your cabin at all times. Star Clipper's breakfast and lunch buffets were truly disappointing; buttered noodles should not ever be a dish on a cruise, yet Star Clipper offered it at three buffet lunches. There was the option for fresh eggs at breakfast, and I was told by another passenger that you could also order toast. You must pay for all drinks on the Star Clipper, soda and bottled water included. Lastly, on the food, the service on the Star Clipper couldn't hold a candle to Wind Star. Some, not all, of the staff were often unkempt and unfriendly, and seemed put out by any request. All they wanted to do was what they must, fill glasses, clear plates, etc. On the Wind Star the staff was professional, courteous, and seemed to genuinely enjoy making your experience the best it could be. We got the opportunity to see one of the Star Clipper's "luxury" cabins when we befriended another couple, and I'd have to say aside from the bathtub, it was no bigger or nicer than our standard cabin on the Wind Star. Certainly not worth the price. Our Star Clipper cabin was significantly smaller and older looking than the Wind Star. Also the old TV had no reception and could only be used for DVDs, which you could borrow from the Purser's Office, two at a time. We spent much more time watching movies than on any other cruise, as there is no real entertainment to speak of. Whereas the Wind Star had cultural dance troops and the like, the Star Clipper had a fashion show, where if you had bought any of their apparel, you could walk the "runway" in hopes of getting other passengers to buy stuff. Robert, the piano player was nice enough, but didn't add much to the experience. The piano player on the Wind Star was not particularly nice, but did his job very well, engaging the passengers and playing a wide variety of tunes. Oh, and on the last day they wouldn't give me my passport because they said I hadn't returned a DVD, when in reality the "Sports team" had taken it without signing it out, so they just accused the last passenger who had borrowed it. You sign them out, but don't sign them in, so if they say you haven't returned it, they hold your passport, which made me late for my prescheduled tour that morning. As for the excursions, make sure you know what you are signing up for because a lot of people were disappointed with how they handled the Barcelona tour. The tour ended at the airport, whether you were staying in the city for a couple of days or even continuing on the Star Clipper, you got left at the airport. I've never had that experience before and it was less than clear. Also, there was one couple that wanted to cancel their tour and were told they could not even though they stood before the cruise director with another couple who wanted to take that very tour, but were told it was sold out. All they had to do was switch credit card numbers, but instead both couples were left unsatisfied. In general, I found the cruise director, Anna, unfriendly, unhelpful and unapproachable outside her regular passenger interaction. Many passengers on the ship were happy repeat customers, which left my husband and I confused. What we learned was they were often sailors themselves who were looking for a "real" sailing experience. It is true that the Wind Star used their engine more (usually during sleeping hours) but in all fairness they also sailed farther and all the ports were significant, culturally or historically. I felt like the Star Clipper simply chose ports they could get to under sail. The other thing though was that none of these happy repeat customers had been on a Wind Star cruise and therefore had nothing really to compare. We were sure to encourage all to try Wind Star; I really believe they will all be more than happy with the decision! Read Less
4 Helpful Votes
Sail Date: September 2010
I have just returned from a wonderful holiday on the Star Flyer in the Mediterranean, overall it was a memorable trip, but marred slightly by things which could be improved so easily! I estimate that 80% of the passengers were non ... Read More
I have just returned from a wonderful holiday on the Star Flyer in the Mediterranean, overall it was a memorable trip, but marred slightly by things which could be improved so easily! I estimate that 80% of the passengers were non smokers, and although you have a smoking policy it is was not adhered to, in fact one day in the tropical bar 3 German passengers were smoking cigars in full view of the Captain, The Hotel Manager and the Cruise Director! even though cigars and pipes were only to be smoked on the upper sun deck. Several of the British passengers I spoke to avoided the Tropical bar area because smoking was allowed! Perhaps you could consider changing your policy to "Smoking ONLY allowed on the upper sun deck or even no smoking at all!! The chafing dishes used in the dining room did not keep the food hot, even going in for breakfast at 08.00 the food was at best luke warm, and some days cold! I did point this out to the head waiter but he was extremely offhand about it and couldn't see "my problem". As to being advised the level of tipping (because according to the Cruise Director cabin & catering staff do not get paid!??) I feel that tipping should be discretionary, and only for exceptional service, and I personally felt no one on the ship did any more than they were actually paid to, so perhaps you should change the charging structure to include this in your overall costs and stop the begging!! Internet access charged at 12 Euros for an hour! That's the equivalent to what I pay monthly at home, when you are spending £4000 on a holiday, it should be included! Why is diving an additional cost when other water sports are included? Charlie the entertainer was very good, but did not know any Scottish tunes so we couldn't demonstrate a Strip the Willow or Eightsome reel to the non Scottish passengers , perhaps you could supply each ship with an appropriate CD of tunes. Mail posted on the ship, which I was assured would be posted in the next port, did not get posted until 11 days after we disembarked!! On a positive note, the ship was kept immaculately, The "sail away" experiences with Vangelis playing were very emotional, the deck/tender crews were very courteous and cheerful and overall it was a very memorable holiday which I have already recommended to friends. Read Less
Sail Date: September 2010
We had planned our 25th anniv. trip for a year and picked Regent based on the ports of call, excursions, food reviews, and ship size. We embarked from Monte Carlo through Italy and onto Turkey and the Greek islands ending in Athens. I ... Read More
We had planned our 25th anniv. trip for a year and picked Regent based on the ports of call, excursions, food reviews, and ship size. We embarked from Monte Carlo through Italy and onto Turkey and the Greek islands ending in Athens. I think we picked spot on for what we wanted. Though slightly younger than the majority of the people of the ship (48-49) it didn't take away at all from our experience and there were more than enough people we could socialize with. The ship size was perfect at about 700. The staff to customer ratio was excellent, but foremost, I want to say that never once in 10 days did I not receive a bright smile, a hello, or engage in conversation with the staff. I mean everyone from the housekeeping, to the pool staff, to the sommelier, to the destination services, etc. I looked at other reviews prior to the trip that commented that the Regent staff had disappointed them, but I felt totally welcomed, and we were treated wonderfully. The food was 5 star but what we loved the most were the portions as they were perfect and you could go through all servings without feeling like you were distressed. The service that presented the food was awesome. We felt like royalty. Another thing I'd like to comment on is that we were looking to hit alot of ports and sights and our excursions were tremendous, and only one of them cost anything extra, at our choice. While I heard some people say they felt rushed, it was exactly what we were looking for not having been to Europe before. Yes, at nite we were tired, but there were only two ports that had 11 hour excurions and believe me we saw everything we wanted. I would only say that we wished those older people that refuse to really read the warnings of how much walking, and on what type of grades and pavements they were to be walking on during the excursion, would because I felt Regent communicated clearly how difficult some of the tours might be. We were slightly concerned with the Voyager's reputation as having a heavy vibration rearships, and although yes it does have vibrate, we were never really bothered by it. The bedding was wonderful, and my wife thought the full size walk in closet and bathroom size was tremendous. A huge shout out to Ronald Yoroung wo was an impressive representative of Regent as a server, and to Tony in the Casino whose patience with me at the craps table was greatly appreciated.Finally, the Captain of the ship should be credited for taking us to Taormina when we could not go to Amalfi due to the weather. He could have put us out to sea, sailed slow and saved gas, and he elected to show us a port that turned out to be the best time of the cruise for my wife and I. We would strongly recommend this line. Read Less
Sail Date: April 2010
We chose this particular cruise because we wanted a cruise without the need to fly to and from the ports. We live in southern Switzerland and rented a Hertz car (at the French side of Geneva airport) and drove to Monte Carlo. The reason ... Read More
We chose this particular cruise because we wanted a cruise without the need to fly to and from the ports. We live in southern Switzerland and rented a Hertz car (at the French side of Geneva airport) and drove to Monte Carlo. The reason for renting in that specific location was to avoid the huge drop charges which are incurred by returning a car to another country. We spent two nights pre-cruise in Monte Carlo, staying at the Port Palace Hotel. The hotel was lovely, with a nice harbourside location, yet close to everything in Monte Carlo (well, it is a small place!!). However if we do this again I would definitely pay extra for a room on the 4th or 5th floors to get a better view. Ours was on the 2nd, and we had a great view of the huge yachts moored in front of us, but not much else. We booked on a B&B basis, and the breakfast was very nice - on the 6th floor with super view!! The hotel also has a lovely terrace bar where we had our apEritfs both evenings. We sailed on Wednesday 7th April. We pre-booked a taxi through the hotel and it came right on schedule at noon. About 12.05 we were in the queue waiting to present our tickets and passports to the Security desk. Boarding was slow - I would guess there were 30 people ahead of us and since the actual security check was at the top of the gangplank it took time. We were directed to the Constellation Theatre for check in which went smoothly and fast. By about 12.45 we were seated in la Veranda for lunch. We have not been on board the Mariner for two years and we were really pleased with the re-decorations we saw, especially in la Veranda and the Compass Rose (and by the way, I would love to have a set of the la Veranda china at home! It is lovely!!) Another thing I noticed was that the pool was kept full, even when we were in port. For those of us who did not get off the ship very often, this was lovely, even though only one or two people swam - the weather wasn't that warm! By about 2.45 we went to our suite and were greeted by our Stewardess, Regina. This is the first time we have been in a non-Butler suite for years (husband was economising last year when we booked!!) and I must say I was worried about the level of service. I need not have been. Regina was superb and looked after our every need. She immediately re-did our bed and installed two duvets instead of the one. I think it would be nice if there was a "Stewardess Form" for us to complete before boarding, telling what sort of bedding we would like. I asked for a bottle of Mumm's Cordon Rouge instead of the "mousseux" that had been in the suite and also a bottle of Johnny Walker. She brought them right away. The new Interactive TV is wonderful...once we found out it was there and then learnt to use it!! There were around 50 regular posters from the Cruise Critic boards and their spouses and families on board, and with the help of another "CC-er" I had amassed a list of names and suites. On the first evening I met the Cruise Director, Dionne Lochner, and told her that I would like to see her the next day about organising a cocktail for us all. She said that she would handle this and did. The next day she rang, and told me that the F&B manager would be calling me in a few minutes. I then had a call from Davor Manager of F&B, who sorted out the party. His reply to the request was not "why" but "when would you like it?" and that attitude to me sums up all that Regent is, and why we sail with Regent The party itself was on the third night, right after the Captain's welcome (delayed because of long port stays in both Livorno and Civitavecchia to allow lots of touring). It was held in Stars, and the Captain, the GM, the Cruise Director and other senior crew attended. We all really appreciated this chance to meet face-to-face. It was a lot of fun and many thanks go to Davor and his team for setting it up!! We had dinner the second evening in Signatures with "Orpington T" and his lovely wife, Barbara, and son, and daughter-in-law. Lots of fun and superb food and wines. The following night my husband and I dined at Prime 7 - our first opportunity to do so. We just loved it!! The food was terrific - we had lobsters - and it was nicely presented. Finally that space has an identity and offers a great treat to all. (Especially to us since we live in Europe and Maine lobsters are not at all easy to come by! Apparently Prime 7 has a tank of live lobsters - wow!) We asked the next evening if there was any possibility of a second reservation on any other night...and to our glee secured a table for 2 at 6pm on the night before we arrived in Venice. Other evenings we ate in Compass Rose and enjoyed each dinner. One night there were Soft shell Crabs as a starter. We love these and cannot get them at all where we live. I mentioned this to our waiter, Angel. He arranged for us to have a special lunch of "Soft Shells" the next day in the Compass Rose!! The overall quality and presentation of the food in all three restaurants (we didn't eat dinner at la Veranda) is excellent. The choices are wide, and you can always ask for something that is not on the menu, such as Filet Mignon with BEarnaise, and we did! This cruise was very port-intensive. Most people left the ship for most of the day, yet all day long Dionne and her team offered things to do. I participated in a Putting Competition. We attended Tea Time Trivia almost every day. It was the most fun when Dionne ran it herself! She managed to take the "nastiness" out of some of the competitiveness and everyone had a great time. We didn't do too many excursions since I was not feeling 100% as a result of a respiratory infection I had contracted before leaving Switzerland. Nor did we attend any of the shows...early bed was better! We did visit Capri - our excursion was"Capri on the Lighter Side" - had a good guide and spent a lot of time in (planned) shopping and had a nice lunch at la Palma in Capri Town. We also took an excellent tour in Kotor - "Kotor and the Bay of Kotor". Our guide, Bruna, was most informative and we learnt a lot about Montenegro, the former Yugoslavia and especially Kotor. My husband took a walking tour of Dubrovnik. I had planned to, but was too tired so stayed on board. He said that was very good as well. In Venice we did not take tours but went on our own via vaporetto to Torcello for a wonderful lunch at the Locanda Cipriani, a special favourite of ours. I should also add that our arrival in Venice, in pea-soup thick fog, was very disappointing to most on board. Nothing could be done about it, of course...and the seamanship demonstrated by Captain Felice Patruno and the pilot was really impressive. At one point we could hear children shouting "ciao, ciao" but could not see them!! We have arrived in Venice by ship before, so we know what we and all the others missed... Disembarkation was amazingly smooth. I had expected total disorganisation but instead we were told we could leave (since we had our own travel plans) at any time we liked. We strolled off the ship at 8am, found our luggage with the help of a charming port representative - there were two ships disembarking at once! - and then took the free shuttle to the Piazzale Roma, arriving there just after 8.30am. Hertz had just opened up and by 8.45 we were leaving Venice for the autostrada and were home in under six hours... Two days later we dropped the car in Ivrea, thereby avoiding some 800 EUR in drop charges!! Of course this was also the disembarkation that was dramatically affected by the Volcano and air travel crisis. We were not involved but we have read since of all the wonderful things that Regent did to ensure that its air passengers who were affected were well looked after. It was a wonderful cruise, made more wonderful by the crew: Our stewardess Regina; Cruise Director Dionne and her assistant Chris; Captain Felice Patruno; Maitres d'Hòtel Delfin and Rommel; waiters Angel and Gerry; Wine Steward Ivan (whom we knew from the Navigator) and last but not least, Helga from Destination Services. Look out for them all when you are on board...they will not disappoint you and neither will Regent and the Mariner! I only have one criticism - there were lovely lilies in all the lounges - Horizon Lounge, Observation Lounge etc. I love them but they do not love me (and others as well, I think!) Somehow they make me sneeze and cough!! Perhaps a choice of other flowers would be safer. Read Less
9 Helpful Votes
Sail Date: August 2009
We had a pretty poor experience a few weeks ago aboard the Navigator. We have cruised a few times before, but mostly travel by air. As a frame of reference, we have cruised on Crystal, Silverseas, Royal Carribean, Cunard, and Celebrity ... Read More
We had a pretty poor experience a few weeks ago aboard the Navigator. We have cruised a few times before, but mostly travel by air. As a frame of reference, we have cruised on Crystal, Silverseas, Royal Carribean, Cunard, and Celebrity in the past, in either Europe or Asia. We found Regent to be "okay", but certainly not for the price and hype. We have three children, ages 7, 10, and 13, so we booked two cabins. The cost of the one-week cruise for the family was over $17,000 without air, but the port tours were largely free or at low-cost as part of Regent's current promotions. Our biggest complaint against Regent is the very poor way in which they handled a significant problem we had with our room. Basically, they took almost the entire cruise duration to deal with a plumbing problem (never completely solved), and in addition to other issues, they did not handle things in a way anyone in the luxury hospitality business should. When we boarded the ship in Monaco, we were greeted in our cabin by an acrid sewer/algae smell. The whole room smelled, but we were able to figure out that it was coming from the bathroom. The housekeeper agreed that it smelled horribly, and when we returned from dinner a few hours later the sewer smell was somewhat overcome by the smell of Drano/chlorine. Not exactly pleasant. The next day the sewer smell returned, so we contacted the front desk. To make a long story short, Reception was very nice but not very effective. They had a plumber come out on Day 1 (embarkation is Day 0), and he said that there was something wrong with the drain and fixed something, with maybe 50-70% improvement. But it still had that sickening smell. Anyway, by Day 5 the smell was mostly gone after one other plumber intervention. But the inconvenience of waiting around for the plumber and having him stomp around the bathroom in his boots also did not help our cruise experience. For most of the cruise, when we were on the ship we found ourselves all retreating to our sons' cabin, which happened to be a handicapped cabin without a sofa. The smell was the overriding problem with the cruise. Add to that a bath towel that had more than 10 holes and stains in it (I have photos), multiple unannounced water interruptions resulting in milky-white water emerging from our sink on several occasions including an interruption at midnight-3 am that left my 13 year old with shampoo on his head, and really terrible breakfasts (cheap quality ingredients) in the Portofino restaurant, and you have something that is FAR from what we consider luxury. In addition, the cruise line has handled our concerns very poorly. We actually emailed our complaints to RSSC Guest Relations on 8/12/09 (Day 5), and we have not heard anything from them and it has been almost 3 weeks. We cc'd our letter to our American Express Centurion travel agent, and she contacted their marketing manager. The Amex agent initially told us that RSSC "would have to respond within 48 hours", but their only response was that the complaint would be sent on to some other department in their company. As I said, it has now been over three weeks and still no reply. We travel a lot about 3 months a year. Over the years, we have had "issues" here and there, including new purchases stolen from my room at a Hong Kong hotel, or a cruise housekeeper who put our brand-new unreleased Sonicare toothbrushes brush-down in a half-glass of water left by the previous guest as soon as we boarded the ship! Each time, someone from management would come and apologize, send some tangible token like flowers or candy to let us know that they are sorry and value our patronage. Well, from Regent, nothing. No words from management, no candy (how hard is that on an all-inclusive cruise, we already had $1000 shipboard credit from Amex that we could hardly spend?), nothing but an offer to "clean our room" on day 5/7 of our cruise, the only day AT SEA! Anyway, my final word is that what Regent is offering is far from luxury and as we wait to hear from management, it becomes clear that they are undeserving of the Regent name. The Regent Hotel in Hong Kong (now Intercontinental) was one of the world's great hotels and we actually spent New Year's Eve there on the Millenium but this cruise line has nothing to do with the Regent we knew. Read Less
6 Helpful Votes
Sail Date: May 2009
Cruise May 16 on Regent Seven Seas NavigatorWe have cruised many times with this cruise line before it changed its name from Radisson to Regent, and what I can say is that Regent is no Radisson. While Radisson tried its best to accommodate ... Read More
Cruise May 16 on Regent Seven Seas NavigatorWe have cruised many times with this cruise line before it changed its name from Radisson to Regent, and what I can say is that Regent is no Radisson. While Radisson tried its best to accommodate customer needs, Regent does not seem to care.Prior to this cruise, I had occasion to contact its corporate staff (Gair O'Neill and Ken Watson). Getting them to return phone calls was like pulling teeth. I never managed to speak to O'Neill, and Watson was totally unhelpful when I managed to track him down.On boarding the ship, the same uncaring attitude continued. As they requested, I had booked my shore excursions on-line, prior to boarding. After boarding, I found that they did not have my bookings. When I pointed it out, they blamed their computer. What is worse, the ship's staff did not care because they said it was a corporate office problem, not theirs. They refused to put me on the shore excursion they lost even though they had a few vacancies, because they were holding them for some passengers who had not boarded yet. A more clear-cut case of discrimination I cannot think of. As for the food and service, economy seems to be the watchword for all meals, but especially in the afternoon teas. Their pastry chef appears to be learning the trade. The rooms are adequate in size, but chips in the shower tiles and a tight-fisted policy towards bath amenities do not go with a cruise that bills itself as a six star experience.The entertainment is embarrassing. While they had quite a few performers, they should note that quality is preferred over quantity.In all respects, the cruise line does not compare to Radisson. Read Less
Sail Date: May 2009
If you only have 7 days to take a Mediterranean cruise, pick one just like this. And if you have the option to take a luxury cruise pick Regent. I can't say it is a good value because it isn't cheap but Regent pampers its ... Read More
If you only have 7 days to take a Mediterranean cruise, pick one just like this. And if you have the option to take a luxury cruise pick Regent. I can't say it is a good value because it isn't cheap but Regent pampers its passengers and treats them like valued clients. We booked this Monte Carlo to Athens cruise on the Navigator despite having a 'not so good' trip on the Navigator several years ago. The ship is a little small to offer a wide range of activities but was more than adequate for a port intensive cruise. We opted for a butler suite with business class air and that was the good value selling point. Round trip air arrangements from Atlanta were great with good connections and much cheaper booking through Regent than booking through the airlines. KLM and Lufthansa were efficient but not as service oriented as Singapore or Air New Zealand. The Frankfurt airport is huge and is undergoing major construction so if you have a tight connection you might request transport assistance. The ship has been maintained very well and this time we completely enjoyed our trip on the Navigator. The new all-inclusive policy on Regent was even better than we expected. Our excursions, booked on-line prior to the cruise were very good. The trip to Rome was the only one that was disappointing because we missed seeing the Pope by a few minutes and the tour operator could have changed the itinerary slightly to allow us that opportunity. We choose a paid excursion on Santorini and had a wonderful time at an out of the way restaurant attending a cooking class/demonstration and having a great lunch. We spoke with several other passengers taking an assortment of the excursions and they all had positive reports. Naturally Regent's liberal liquor policy and 'no gratuities expected' was welcome once again. Our suite was located on Deck 10 mid ship and was very clean. Our butler was always close by and smiling but not intrusive. We enjoyed breakfast daily in our suite to save time and be ready for the day's excursions. We requested and were served dinner in our suite twice because we were just too tired to dress for dinner after the day's busy excursion trips. Manuel, the butler brought us dinner course by course and served at our pace. We have had butler service before but he was the most professional and pleasant server we have encountered. The first day on board one of our bags was delayed and when it finally was delivered some of the clothes were damp. Not a problem for Manuel, he whisked things out and returned with them freshly dried and pressed. The wet luggage was a mystery because we had no rain on the trip over and we wondered if they dropped the bag in the water or somehow found a puddle to lay it down in. We always had an ample supply of toiletries in the bathroom. The meals on Regent are really good and you can get almost anything you want on board. One night in the dining room my husband wasn't tempted by the gourmet selections and asked for a cheeseburger. The waiter smiled and said, "On Regent we never say NO" and came back with the best looking cheeseburger ever. The servings are a reasonable size and the service is usually very good. We did not have time to attend the production shows on this cruise but most comments were favorable. The casino was small, smoky and crowded. One of our favorite Regent bartenders, Eduardo was there each night to mix his special drinks for us. The ship's staff seems to enjoy their work and that is a reflection on Captain MacNeill. A tour of the bridge was offered to all passengers. The Block Party was fun as usual, Regents' idea for breaking the ice with your fellow travelers on the first night. The embarkation process in Monte Carlo was a minor irritation with long slow moving lines in the hot sun. After an overnight flight it was not a good start to the cruise but a nice glass of champagne and warm welcome once on board cured that bump in the road. Overall, we had a wonderful cruise and wish it could have lasted longer. Read Less
Sail Date: November 2005
Itinerary: Monte Carlo -Livornia-Civitavecchia-Sorrento-Naxos-Rhodes-Kusadasi-Piraeus (Athens). Dates: 10/22/05-10/30/05. Our experience: me (4th cruise mostly HAL previously) wife (15th -HAL, Crystal, Carnival previously). Embarkation: ... Read More
Itinerary: Monte Carlo -Livornia-Civitavecchia-Sorrento-Naxos-Rhodes-Kusadasi-Piraeus (Athens). Dates: 10/22/05-10/30/05. Our experience: me (4th cruise mostly HAL previously) wife (15th -HAL, Crystal, Carnival previously). Embarkation: Flew into Nice, met at airport and placed on bus. Driven to a hotel. Left in a large room with complimentary drinks and treats and told to stay put for about 3 hours. Much grousing from fellow passengers. Aside from going to the bathroom, nothing to see or do. Finally bussed to ship, boarded and went to room, luggage showed up an hour later. Rating: 2/6 Cabin: Nice size, clean. Separate shower and tub. Whenever you opened the door to shower, you were met with a blast of sewer gas. Cabin attendant pleasant but not around all that much. Slow to restock no-cost minibar. Telephones do not work that well. Nothing special about cabin to kick up above rating of 4 out of 6. Food: Despite all the wondrous reviews that they insist you see every time you turn around, we found it "eh". Portions are always small and despite 4 foot long elaborate menus descriptions, very little on plate when you get it. Wine steward poor - pushing a red and white every night but can't handle a significant order well or gracefully (and insists on your room card to charge it the second you order it! Where does he think I'm going to go before drinking it???!!!) Waiters: some Filipinos great (and, significantly, trained by other lines) whereas Caucasians very mixed in quality. Many did not work well as a team e.g. one offers pepper and then another shows up 5 minutes later and offers it again.) Dessert tea does not hold a candle to the midnight one done by HAL. Only heard one other passenger think the food was "great". Most were disappointed. Would only give them a 3 out of 6. Restaurant decor: very average. Nothing stands out well nor are there clear themes. Therefore, why bother going to Signature or Latitudes restaurants? La Veranda/Mediterranean Bistro good. Compass Rose definitely blase. The menus are not all that attractive. Ship decor: clean, neat, unimaginative. Ship well-kept. Seems to be a good ship crew. Had our first ever bridge tour- no other captain has ever allowed on any of previous cruises. Captain conducts tour himself with second officer. Captain very friendly, shakes hands, pulls out charts to show you things, very nice (unlike on Crystal where Captain refused to shake hands for "health reasons".) Security: Minimal They hold your passport so you are bopping around foreign countries without significant ID. Swipe your guest card and you are on or off. Only had my purchases inspected at two stops. Metal detector turned off most of the time (my wife has pacemaker so has to ask every time- that is what she was told). Fellow passengers: this is not a cruise for anyone under 50. Lots of diamonds well-dressed and courteous. Only one formal night which seems a waste of time to pack a tux for. Families: as above, forget the kids for this one. Also, twenty-somethings will be reading a book. Shore excursions: Completely incompetent. Packaged for the 50 plus crowd. Spent 8 days on the Mediterranean and could not get IN it the whole time. No diving, no snorkeling, no beaches, no boat cruises, no whale watches, no sailboating etc. etc. Tours poorly organized and over priced. The tour people only know what the shore agents tell them and they don't try too hard to find out things for you. Personalization of tours as we did for Rome is very expensive and the people they find for you not that good or knowledgeable. zero out of 6 for this. Spa: Spa treatments good with La Carita. Gym smallish with treadmills that don't work well consistently. HAL ships much bigger gym with better quality equipment. Disembarkation: crowded with lines, confusing. Bused to Hotel Intercontinental where bus driver left our bags IN THE MIDDLE OF THE STREET and drove off!! Long wait to check in Radisson people running around shouting but not achieving anything. Once checked in, Hotel Intercontinental wonderful. Room service so good we ordered everything on the menu and ate like starving refugees. In the morning, we were supposed to catch a bus by Radisson to the airport but they had screwed up so bad the day before we just got a taxi and did it ourselves (had to eat the voucher) but got checked in quicker. 0 for 6 for this. Overall rating: 3 out of 6. They do NOT rate 6 stars in anything and I don't know who is giving it to them. Will cruise other lines. This ship and line don't rate a repeat and are not worth the extra money you pay. Read Less
Sail Date: June 2005
This is the second of my trips aboard the Seabourn Legend, and what a fantastic ship she is, if you idea is to find a perfect spot in the sun, and be pampered, then read on. We embarked the ship in Monte Carlo, and arrived at the ... Read More
This is the second of my trips aboard the Seabourn Legend, and what a fantastic ship she is, if you idea is to find a perfect spot in the sun, and be pampered, then read on. We embarked the ship in Monte Carlo, and arrived at the terminal approximately 2 hours before the scheduled check in time. Our bags were whisked off and decided because of the heat to stay in the cool air conditioning. We went upstairs to find a seat. About half an hour later, a ships officer came upstairs because he heard voices, almost alarmed that we were there early, called the bridge and got us access to the lounge where afternoon tea was promptly served. This was the start of something magical, although I read with interest another reviewers comments on this ship as being the smallest, worst ship they have ever been on, i could hardly agree once iota with him. Once into our cabins, we settled in and shown the routine, along with of course a glass of champagne and a fresh bottle waiting in the ice bucket. We unpacked and set about going for drinks and finding our way around again (not difficult, it is such a small ship) The first day was a port day, however the sea was so calm and the wind was not evident, that the captain ordered the floating pontoon to be set up, and that afternoon was spent frolicking around on rubber rings, pedalos and swimming in the deep ocean water (in the shark cage!!) The week passed so quickly, and i must mention the food at this point, I was a little upset to see the same menus that we had the previous year out again, Seabourn could have made the effort to change them once a year or so, just for variety. However this did not reflect on the excellent cuisine and fine attention to detail. This was also evident by the bar staff and casino staff who did a STERLING job of making everyone's drinks and bets fun and enjoyable. My cabin stewardess was also excellent, however not up to the same standard as Marie, the lovely lady that we had last year, but no complaints and everything was always done in a cheerful and polite way. There was one point of note about one of the members of staff, this has been bought up directly with Seabourn, as the person dedicated as senior purser, they need to have a bit more of a friendly outgoing personality. I'm not into mentioning names, but this person was rude to at least 2 passengers whilst on the cruise, so un seabourn like that i have bought it to the attention of head office. Any questions, please feel free to contact me on my email address above.   Read Less

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