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15 Helpful Votes
Sail Date: August 2018
We choose this cruise because we only planned ahead by 2 months and this cruise worked for our schedule. Awful from the start. Unorganized staff made it a nuisance to make anything happen. Food has been absolutely terrible. We’ve ... Read More
We choose this cruise because we only planned ahead by 2 months and this cruise worked for our schedule. Awful from the start. Unorganized staff made it a nuisance to make anything happen. Food has been absolutely terrible. We’ve never been on a cruise that had such bad food consistently throughout the trip. For the same price as crystal cruises, seabourn offers much less quality of services and amenities. On the first day, the staff was not informed on the emergency drill. They had me and my sister running back and forth needlessly, because several people gave us different information that was all incorrect. Smoking is a pain on this boat. They let people smoke cigarettes many places, but the only place you can smoke a cigar is this tiny back deck area where they don’t offer any drinks or service. Even though they sell expensive cigars. It feels like a punishment. Finding the spot was huge pain because every staff member told us a different location, which again, had us running around the boat needlessly. My friend was looking for an espresso on our first day. Once again, misinformed staff sent us in circles. We finally find the correct spot, and they say they can’t help us because they closed the esspessso machine 2min ago. They said we could get some on the floor underneath. We go there, ask the staff, and they kindly tell us we can get espresso. Then a different staff member aggressively grabs my friends shirt and pulls him back. He tells him, “You can’t be in here. You need to leave now!” My friends tried to explain the situation and he responds “well send you a double espresso to your room” and they sent coffee. Just incredibly agressive and rude. The other staff says “I didn’t know the captain was in the room.” Like that would justify what happened. Rooms are dirty. Fingernail marks in the wall. Stained carpets. Broken toilets. Shower and bath drains don’t work. Scratchy towels. Broken AC. Lights only turn on in your room if you leave your key in the wall, which has been a huge unnecessary nuisance as well. Food has been terrible. The menus are very limited. This Thomas kheller chef forces half the menu to be standardized. So you can’t customize the food to your liking. I’ve never been on cruise with such bad food. That alone is a deal breaker. The service makes it worse. Even dining in “the main restaurant” they don’t refil your drinks unless you ask. They bring the wrong food or forget orders. They use this tablet system that apparently fails all the time, according to a waitress. Today I ordered room service. Waited over an hour. After talking to 3 people, they discovered it went to the wrong room. Excursions have been fun. But we’ve been doing private excursions separate from seabourn. The one excursion we did use through seabourn was wildly mislabeled. A group of 20 people thinking they’re spending a day at the beach with powerboats, instead spend the majority of the day riding in jeeps, WHICH WAS EXACLY WHAT WE DID THE DAY BEFORE. Incredible. Before the cruise, they let you fill out this online form of what drinks you’d prefer stocked in your room. They didn’t put what I requested and just left Myers in my suite. I’ve been on seabourn sojourn, and that experience was 100x better than this. I’ve been on crystal and reagent, and those were even better. If you believe in getting what you pay for, stay away from the seabourn encore. The lady who cleans our room is awesome and so have been some of the service guys. The bartender is really cool and clearly is working very hard. Read Less
3 Helpful Votes
Sail Date: July 2010
We bordered at Kirkenes and embarked at Bergen. Before driving on board the luggage was taken off the car and brought to the cabin by ship staff. It is not possible to go to the car after it has been left on the small car deck, approx 20 ... Read More
We bordered at Kirkenes and embarked at Bergen. Before driving on board the luggage was taken off the car and brought to the cabin by ship staff. It is not possible to go to the car after it has been left on the small car deck, approx 20 cars are accommodated. The cabins are small but sufficient. However, there is no minibar but the bars on board are very helpful and offer ice cubes. Wine and spirits are very expensive on board. Restaurants and other places on board are very nice. Staff is over all helpful and pleasant. At booking we were informed that the price included gratuities but in fact the staff expect tipping. Envelopes marked "tips" are available at several places and at the end of the trip several envelopes were discreetly passed to "favourites". Excursions are very well organized and if the weather is fine, good opportunities for sceneries. The guides speak excellent languages at least English,German and French and are in general very professional. The Norwegian coastline is very beautiful, probably the nicest in the world.The ship stops at 33 ports, very often for 15 minutes only. In other ports a little longer and it is possible to take a short walk.Hurtigruten is basically a passenger ferry and approx. 50% of the passengers are on board between a few ports only. Our journey took place at the end of July and in the middle of the summer. But the weather was unreliable, sometimes nice with warm sunbathing at sundeck but most of the time foggy and rainy. Finally, trip can be recommended. Read Less

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