I've cruised on numerous cruise lines and would likely never choose MSC again.
Crew is friendly and works so hard - I honestly felt bad for them! They are understaffed, their managers are rude to them (yelling, snapping -- in front of customers?! Appalling.)
Staff aren't given streamlined processes and it shows. (Mostly at the bars - unnecessarily crazy for servers and bartenders)
Ship ...
Entertainment was great with the shows where a stand out, but in general the entertainment team did a great job working hard all day . service was good the staff in the restaurant they done a great job . The food was a disgrace on this ship. corporate cost cutting to the max.low quality.tasteless.cold.i think they left the chef in port. this was a very bad image of italian food.the owners need a ...
Great itinerary with very interesting ports alas the highlight ports were cancelled without being informed of this change and no interesting ports were added.
Embarkation was easy and organised
The highlight were the exceptional staff especially cabin dinner and entertainment staff so friendly and cooperative
Poor nightly shows the best was done by the crew
Good was good except not ...
The ship itself is wonderful, well laid out, constant cleaning & maintenance daily.
Very clean & fantastic staff in bars, pool area’s & toilets.
The buffet has plenty of choices although food could be hotter at times.
My biggest gripe are the reception & excursion staff. I’m not sure how they were employed as customer service should be first & fore within any company.
Arrogant & ...
We had sailed on the Symphony prior to the pandemic and were extremely pleased with it. We booked this cruise expecting to continue our feelings towards Crystal. The entertainment, lectures, art class, spa, butler, room attendants, dining in Osteria and uni uma all met these high expectations. Dining in the Marketplace was generally good but there were some mishaps. Our overall cruise was severely ...
Dear Tarrytoon,
Thank you for your honest feedback regarding your time aboard Crystal Symphony.
We sincerely apologize that your recent cruise did not meet your expectations. We are...
Having done more than 20 cruises with Princess, I understood what their “loyalty program” meant and why we aspired to be Elite members. Today is so different, the speeches remain the same but nothing else. Gone are the precious internet minutes; discounts in the shops are only on full priced items; no special toiletries in the bathrooms; and reduced access to the Captain Circle rep on board. ...
A second world cruise this one to celebrate retirement and selling my business at 73. Compared to 2011 the list of changes makes for a ho-hum experience. The major is that Princess has gone back on their Loyalty Programme that I joined 15 years ago, The major is that elite was promised free internet and now have to pay. That cost me 1000 dollars additional, Perhaps I would have reluctantly ...
To be clear, this was my first cruise, so I don't have anything to compare it to, or any sense of what is typical on a cruise ship. The Sun is an older ship and could really benefit from some updating and repairs. Many people that I spoke with had mechanical problems in their cabins, though most were promptly fixed by the crew. I had an issue with the thermostat in my cabin. It didn't work, so ...
Just to give this review some context, I was traveling solo, am 70 years old, and this was my second Norwegian cruise. I took this cruise primarily for three ports: Acajutla (El Salvador), Puerto Quetzal (Guatemala) and San Juan del Sur (Nicaragua). I'd already been through the Panama Canal, so that was of less interest to me.
First, there were things to like about this cruise.
The ship ...
NCL 2 for 1 FLIGHTS:
They booked us from PHX-MIA on American Airlines, our go-to airline, where we received a "Complementary" upgrade to 1st Class. Our 2nd trip in a row to have that happen. We flew home on SouthWorst – all flights delayed, baggage arrived on 2 different flights.
NCL SHUTTLE FROM MIA-PORT:
Our flight arrived VERY early so we had time to eat breakfast before we caught the ...