2 Helpful Votes
Sail Date: January 2019
Two weeks ago, I returned from a four-month Around the World Cruise on the Viking Sun. The ship is beautiful. However, there were many things wrong with this cruise which is why I can give it only two stars. Five ports were missed ... Read More
Two weeks ago, I returned from a four-month Around the World Cruise on the Viking Sun. The ship is beautiful. However, there were many things wrong with this cruise which is why I can give it only two stars. Five ports were missed because of "bad weather". Passengers were given NO compensation for ports missed except for one port when the ship had engine problems. The ship is two-years old and understaffed in the dining room. The service is very slow and the food is often served cold. Perpetual chaos in the dining room. Even though I complained several times to restaurant managers, the service never got better. The temperature in the dining room is often overly warm and uncomfortable. Asian food is served more often than to my liking and some foods are repeated often. Outdoor grilling is often served on the pool deck but the lines can be 15 minutes long because the cooking is slow. The passengers on the world cruise had two photo ops provided by the Viking staff on the bow of the ship. We were told that we would each receive a copy of a photo. We never received a photo. I recently learned that not only will we not receive a photo but also that the photo is posted on Facebook, and unless we have a Facebook account, we cannot see the photo nor will we receive a copy. I do not have a Facebook account and do not intend to get one. The Guest Services, Housekeeping, and bar staffs are excellent. The Shore Excursons staff does a great job of trying to accommodate passengers for their choice of shore excursions. The General Manager, Sujith, is extremely nice and does everything he can to grant requests from passengers. To sum up, I think that missing five ports on a world cruise with no compensation is unacceptable. I doubt I'll travel with Viking again. I found too many annoyances to make me want to sail with them again. Read Less
8 Helpful Votes
Sail Date: December 2017
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to ... Read More
We sailed with Viking River Cruises previously and had a wonderful experience. We expected the same with Viking Ocean Cruises. What was originally a 4 port cruise to Belize, Cozumel, Key West and Cuba turned out to be a 1 port cruise to Cuba. This cruise line is totally unprepared for ocean cruising and kept changing the itinerary and rules. The food and service were great. There is practically nothing to do on board. 3 lectures a day; trivia contest which conflicted timewise with the afternoon tea and let's not forget the; terrible "entertainment" is not my idea of a good time. Oh, I forgot the 2000 piece jigsaw puzzle the passengers can work on when there is nothing else to do - which is most of the time. If you want nothing more to do than sleep, lay by the pool and eat this might be the cruise for you. Read Less
1 Helpful Vote
Sail Date: November 2017
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was ... Read More
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was served drinks with spoiled ingredients.) The logistics of transporting us to shore and around the country were uncomfortable and unpleasant. We realize that certain Cuban restrictions dictated what Viking could and could not do, but, within those parameters, you could have done much better! Except for the totally fun ride to dinner in the 1950s convertibles, our excursion to Havana was very disappointing. Also giving us $500 shipboard credit to compensate for not being able to dock in Havana was worthless since no services were ever available nor was there much left to buy in the shops. I was never able to book a spa service and ended up buying some things I really didn’t want. Read Less
2 Helpful Votes
Sail Date: November 2017
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for ... Read More
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for these changes, but it was not the trip we hoped for. 2. We were not docked in port but had a 15-minute tender to Cienfuegas. 3. For reasons unclear, most tours forced you to meet between 6 AM and 8 AM to meet your buses. That meant setting alarms and hurrying through breakfast and morning routines for no apparent reason. 4. Food and services were excellent as always on Viking. Manfreddi's in particular was especially good. Public spaces are beautiful and love the art and Nordic antique collections. Once again, I do not think any of this was Viking's fault, but I would not recommend taking this cruise if it remains the same as when we went. Read Less
Sail Date: November 2017
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to ... Read More
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to allow earlier boarding—-had to inquire after original check in and finally allowed to board ahead of some. This jr suite was also to have stocked mini bar with drinks and snacks. We requested wine and were constantly resupplied with liquor and had to call to get corrected. On about the third day we ate some of the snacks—-they were never resupplied. It’s all too bad——we had booked this cruise a year ahead (to get free airfare but that didn’t go away as we were told it would if not booked by a certain date) and were so looking forward to it. I’m very sorry it and Viking were so disappointing and not the top notch cruise I was expecting. Read Less
3 Helpful Votes
Sail Date: January 2017
To see Cuba and several central American ports was our goal. I have been to Cuba multiple times and was indifferent to the port (my wife's first visit and she was very happy). The hotel stay purchased via Viking was a poorly kempt ... Read More
To see Cuba and several central American ports was our goal. I have been to Cuba multiple times and was indifferent to the port (my wife's first visit and she was very happy). The hotel stay purchased via Viking was a poorly kempt hotel on the older side. It was not the quality that we would choose to stay and makes us unlikely to stay at a Viking cruise choice of hotels. The Hilton property is not a fine hotel, but a worn middle class facility. The cruise was only disappointing if you expected what was advertised. The restitution was inadequate for a cruise that was far different than what we purchased. A few hundred dollars was given for a future cruise. towards the end of the cruise, I went to purchase several more Viking cruises. I went to the future cruise desk and their was no line. A approached the Viking Cruise future cruise salesperson. He looked up and said, "I.do not talk to people who do not have appoints, I am too busy to speak with you. Sign up for an appointment and we will let you know when to come back. I was incensed and said. "I do not want to talk to you, all I want to do is purchase to more cruises NOW! He backed off and us to buy to two voyages. I was very angry at the time, by wife calmed me down. Not wanting to accept our money and not wanting to sell the cruise is appalling Read Less
6 Helpful Votes
Sail Date: December 2018
The GOOD: Kudos to Ahmed, Restauant Supervisor, who personally extended himself to be sure my dietary restrictions were met . The spa, gym, Meet & Mingle, cooking class, all outstanding! The cabin, crew, Wi-Fi and amenities on the ship ... Read More
The GOOD: Kudos to Ahmed, Restauant Supervisor, who personally extended himself to be sure my dietary restrictions were met . The spa, gym, Meet & Mingle, cooking class, all outstanding! The cabin, crew, Wi-Fi and amenities on the ship were great. The BAD: Only a few hours in most ports so not enough time to really see or do on Turquoise Caribbean. The Ugly: The excursion.vendors frantic to get you back to the ship on time so we felt herded, elementary school field trip, not a travel experience. Key West was a joke, suggest you just walk off the ship and grab a taxi. The snorkeling in Belize was disappointing; Coral was bleached, very few fish, and then forced to go to the port in wet bathing suit instead of directly back to the ship, very wired. Celestun only spent 9 minutes seeing the flamingos; nice lunch at a pretty beach, the stop at the park should be omitted. Many people embarked in Key West and Belize because their travel connections did not work. Be sure you arrive a day or two before the ship departs to be safe. Read Less
6 Helpful Votes
Sail Date: December 2018
We have cruised previously with both Seabourn and Silversea, as well as Viking River and we chose this cruise because we had read superb reviews and we were curious about Viking Ocean. The Viking Sun is a beautiful ship with absolutely ... Read More
We have cruised previously with both Seabourn and Silversea, as well as Viking River and we chose this cruise because we had read superb reviews and we were curious about Viking Ocean. The Viking Sun is a beautiful ship with absolutely stunning common areas. Housekeeping and cabin service is superb. Everything is clean and shiny and new. The problem is that service elsewhere on the ship is inconsistent. In the specialty restaurant, Manfredis, service was flawless. But elsewhere, it certainly was not. Buffets are often the only option and lines are long and slow. The buffets are set up so that there is a very small serving area resulting in a single line for all. If the main restaurant is closed (or full, as it was for us on a few occasions), the lines get very long. Pool service was downright poor. It seems there are not enough staff members to provide nearly the same level of service you get on Seabourn or Silversea. While the entertainment systems in the cabins ofter lots of choices, the other amenities in the higher end cabins are disappointing in comparison to similar cabins on Seabourn and Silversea. The mini bar Viking advertises in many of their pricier cabins consists of a few airline bottles of cheap liquor, a few beers and sodas, and not much else. There are only a total of two glasses of any kind available in the cabin. There are things that Viking does very well, but overall, if you have sailed on Seabourn or Silversea, Viking really doesn’t compare. Read Less
2 Helpful Votes
Sail Date: December 2018
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also ... Read More
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also surprisingly good. What it was lacking was: 1)variety at the locations/islands, like an included day at the beach would have been nice, the 3 included tours were all of ruins, and maybe a little more time in Cozumel, we were hardly there, 2) a little better with the communication and care of us when we are off the boat, when we were on Viking River it was amazing how well they took care of us, but on this trip, the first tour was during lunch and it wasn't made clear that no lunch was being provided and there was no real place to grab lunch, which was a real issue since my mother and I are diabetic, luckily I had enough snacks to keep us from having a sugar crash, but it was really close, 3) on the Viking river cruises the do a few meals to celebrate the locations we were visiting, but there wasn't anything like that on this cruise, 4) the shops on the boat, I would think you would have at least one shop with things that match with where the cruise is going, like items for a Caribbean cruise. I will have to say you can't beat the rooms, the balconies, and the customer service on a Viking boat, but the rest of the trip was a bit of a bust. Read Less
1 Helpful Vote
Sail Date: December 2017
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the ... Read More
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the menu, it had been repeated once already. The activities were getting humdrum as well as the entertainment. At the beginning of the cruise, there was a great variety but near the end it was very drab and a lot of countrywestern music which I hate. I wanted to see more illusionists and modern music. Most of the ports were quite nice but it was very very very hot and humid. We had many people nearly pass out, including myself, from the heat. China and india were very polluted and filthy. There was garbage everywhere. Because of my asthma, it was difficult to breathe. Most of the ports we docked at were commercial ports unlike most of the other cruise line ports. That was very disappointing. Read Less
3 Helpful Votes
Sail Date: December 2017
We have done 4 world cruises previously and wanted to try their first World Cruise 141 days.The ship is lovely the food was like most ships we did not as a whole enjoy the specialty restaurants the food was not the higher quality we ... Read More
We have done 4 world cruises previously and wanted to try their first World Cruise 141 days.The ship is lovely the food was like most ships we did not as a whole enjoy the specialty restaurants the food was not the higher quality we expected. The portions were small and usually too salty or strange to our taste that even though they were offered to the world cruise set free we canceled our reservations after the 5th try! The Italian restaurant was good but did not offer spaghetti or angel hair pasta without previous arrangement. The room was lovely we had a Deluxe Veranda and the heated floors and large flat screen TV was the best we had seen, even in some of the ships highest end rooms! The service was excellent the restaurant staff and bar service was top notch. Because the ship was financed by the largest Chinese Bank the serving staff had to be a large portion of the staff was Chinese and they were well trained and excellent at their jobs! They went overboard with their on board cultural experiences! Entertainment was often local and the ship usually did only one show unfortunately there was no way to display the talent properly. Their theater seating could not seat everyone on board so many had to stand or dodge the person in front or get there early to get the front row. For some reason the ship refused to do 2 shows a night even though they know neither the pool area or theater could seat everyone on board. This was something we had never run into before so if you are going for entertainment you might pick another ship. All entertainment except for 1 night a week at the disco (the dance floor will only accommodate 6 or 8 couples) the bar was the only place they had real rock and role to dance to everything else was very cultural high brow. Guitar, Chamber Music,Opera ,Piano and Violinist were the order of the day every day!!!! If this is what you like this is your ship but if you were raised on Rock and Roll like most Americans seek another ship! A once in awhile comedian or magician was a treat. Believe me this can make a lonnnnnggg World cruise! If you like musical theater and dance this is not your ship. The ports of call were standard fare and as they were new at this some mistakes were made they did not have the money to pay for us to cruise Hulong Bay as we were promised we were not happy! One of the best things on board was the large outdoor seating for meals on the stern. When the weather was good they threw all the sliding doors back and it was wonderful. The Spa is spacious and the extras they offer are great fun. The Gym is well thought out and works very well. Only it does not open early so if you want to exercise early or late you will find that it is closed to the guests and opened for the crew only! Beware we were told Cruise insurance was included of 150% when my husband became ill but they paid us less than 100%. There was no asterisk or foot note to say up to etc. even on the contract but the insurance company refused to live up to the promises that Viking made to us in their brochures so you might want to get additional insurance. In essence she is a lovely ship but would be better on a shorter cruise. Also beware the promises that Viking makes they will not pay 150% they lied! When I booked the cruise they said they had Zumba on board and they did not! Read Less
1 Helpful Vote
Sail Date: December 2017
The Viking Sun is a beautifully designed ship. It is a combination of class and simplicity. Even with 900 plus passengers on board we found few occasions where crowding was a problem. The port selection was very good. Although we had ... Read More
The Viking Sun is a beautifully designed ship. It is a combination of class and simplicity. Even with 900 plus passengers on board we found few occasions where crowding was a problem. The port selection was very good. Although we had been around the world two years earlier, there were a lot of ports we had not visited. We loved seeing the pyramids, Shanghai, Sydney and Singapore just to mention a few of the ports. The staterooms are well designed however they are small as compared to other ships. If you need a wheelchair, walker or electric scooter, the veranda class staterooms are too small. In my case I had to lift the walker over the bed to get it out to the door. If that won't work out for you, you will have to go up a step or two for adequate room The stateroom storage is adequate for an around the world cruise. I may not bring as many clothes as Dee, however I make up for it in electronic devices. Viking understands that need by supplying a multiplicity of USB ports and 110 outlets throughout the cabin One of the untold benefits to the Viking ship is the heated bathroom floors. In colder weather it is a real boon, not to mention when you are just getting out of the shower The pool areas were great as were the hot tubs. The Infinity pool located aft is a blast. The main pool area is beautiful. There is plenty of space to lay around. One of the positive points of this area is In inclement weather the pool’s roof can be closed and that is a real blessing. The public areas are also beautifully designed. The atrium has great acoustics so you can hear the music even on the third deck of the atrium. This world cruise was unique for Viking. It was their inaugural world cruise as well as one of the first cruises for this ship. Given this, the cruise benefits were more than their usual. All world cruisers received the silver package. This added mixed and speciality drinks to their already standard wine and beer availability. Free laundry was also included for this cruise. I am told that both of these will not be available for free on subsequent world cruises. The staff was outstanding. Like all long cruises the service gets more personal the longer you are on board. In some cases it was like sailing with friends. There was some staff turnover during the cruise however aside from the new faces there was no change in the quality of service. There is little doubt that the better you know and respect the staff the more personal the service. Viking offers free WiFi on their cruises. For todays traveler this is a great benefit. I would love to tell you that it is as good or better than others, however it is not. At least three to four times a day wifi was just not available. As the trip neared its end the WiFi interruptions increased and the service became worse. Free WiFi is an included benefit but this WiFi benefit wasn’t worth even free. The same interrupted service was true with the television. On numerous occasions during the day the signal was just flat unavailable in the rooms. I include the ship board services in this category. Frankly it appears their whole IT system shuts down as everything including port talks, weather, education programs, and even the bow Camera was unavailable. They even went so far as to end 30% of the service 24 hours before the cruises final day. The food is excellent in all their venues. The World Cafe is the buffet venue. Each evening however they have destination type menus on the Aquavit Terrace related to your itinerary. The Restaurant is not only esthetically pleasant, but the food and wine are excellent as well and the staff was outstanding as well. The design of the Restaurant really may not lend itself to meeting friends or new people. The majority of tables were for two, and after a while shared tables were not offered. The specialty restaurants were excellent in variety, preparation, service and are at no additional cost. If you like Italian Manfredi’s is excellent. If you are more adventurous we would suggest the Chef’s Table. Room service was also very good. From the call to delivery it usually takes about 20 minutes to an half hour which is very reasonable. The one negative issue about their food and wine services was that they often ran out of items. It is certainly not a deal killer and may again be because of their unfamiliarity with this type of cruise and supply chain. The excursions were one of the few down sides of this cruise, in short they really need some work. They appeared to be very interesting on their face but on numerous occasions they didn’t live up to the hype. This may well be because they are new in this region of the world and they need to gain more experience. They do however offer one free excursion per port which is nice. Another thing Viking does well are the port talks. They not only introduce you to the next port, they also go over each excursion, what you will see, and the difficulty of the excursion. I would strongly encourage those with walking difficulties to listen to the port talks as what they classify as moderate may fall into the extreme category for you. The enrichment lecturers were excellent as well. There were a great variety of speakers available and their topics were timely and very interesting. Disembarkation however was very poorly handled. We were docked in the Thames River at Greenwich. For Viking it was a great PR move for getting off the ship it was a mess. Starting at about 2:00 AM they started ferrying passengers off the ship. At 8:15 AM it was our turn. Twenty minutes later they had the ferry filled and we started the 5 minute trip to the Greenwich stop. From there it was single file to the steep ramp. The steepness of the ramp caused problems for those with walking issues, in wheel chairs, or walkers with no one there to help. If it hadn’t been for a few kind locals it would have been a real trial for those in need. Once at the top of the ramp you walked into a park. 75% of the bags were sitting in the grass. Had it not been for the porters no one would have known where the bag sections were. The truth of the matter was if it hadn’t been for the porters it would have been a real mess. We have been on many cruises on a number of different cruises lines and in some cases Viking did not favorably compare to other cruise line we have traveled on. Over all Viking has the ability to give you a good ocean cruise experience but it has to do a lot of work to do before it meets it’s stated goals. Read Less
2 Helpful Votes
Sail Date: December 2017
We really enjoyed the Cuban experience but were very disappointed by the cancellations/changes in itinerary. A cruise which included Cuba, Belize, Cozumel, Key west, Miami was reduced to Miami & Cuba. We were informed prior to ... Read More
We really enjoyed the Cuban experience but were very disappointed by the cancellations/changes in itinerary. A cruise which included Cuba, Belize, Cozumel, Key west, Miami was reduced to Miami & Cuba. We were informed prior to embarking that the ports of Belize & Cozumel were scraped & we were not pleased. Some of the day excursions were unavailable. Also, we were not permitted to dock inn Havana which caused us to have to take a bus from our port to Havana which was more than 3 hrs. away; not good! The specialty dining was disappointing as well. Due to weather we were unable to visit Key West which was an added disappointment. Cuba was great but our time there did not make up for the rest. We have been on a Viking River cruise & have one scheduled again but would be very wary of Viking Ocean in the future. Read Less
2 Helpful Votes
Sail Date: December 2017
We took this cruise due to the list itinerary. It included Key West, Belize, Cozumel, w days docked in Havana, and 2 sea days. It gave a test of destinations that we had never seen. We had been on the sister ship last year and loved the ... Read More
We took this cruise due to the list itinerary. It included Key West, Belize, Cozumel, w days docked in Havana, and 2 sea days. It gave a test of destinations that we had never seen. We had been on the sister ship last year and loved the cruise. 2 days before cancellation without penalty or a penalty of $100 a person, we were alerted to an extreme itinerary change. It eliminated Belize, Cozumel and instead of docking in Havana, we were anchored ( not docked) in Cienfugoes, about 150 miles or a 4 hour arduous bus trip one way to Havana. Viking tried to compensate by giving each guest who had signed up for the original itinerary, $250.00 ship board credit, included a night in a hotel and included the shore excursions. There was little to spend on the ship and all of the affordable items were gobbled up immediately. The ship was nice as was the food, service and entertainment. Had the original itinerary been in effect, this would have been an exceptional experience. Oceania had a cruise in the same time slot, but were already booked by the time we were alerted to the extreme itinerary change. Obviously the most disturbing part of this was that we did not get to dock in Havana. I had called Viking several times with questions and got a different spin on the whys of the change. The representatives were all courteous, but apparently not well informed. I checked into future Viking cruises to Cuba. Still no docking in Havana. A shame. This was our 4th Viking cruise. To cruise critic, I cannot think of anything further to add. Ship and service was good. Itinerary was disappointing. Entertainment was good. What more can I say? Read Less
1 Helpful Vote
Sail Date: November 2017
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost ... Read More
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost eight hours there and back. And, Havana is what you most want to see in Cuba not Cienfuegos. I loved Havana - the Hemingway House, the historic squares and churches. Havana has it all including a vibrant nightlife. I can heartily recommend a trip to Cuba just not on Viking as long as they port in Cienfuegos. The ship was beyond expectation. Great food, plenty of spaces to be by yourself, no glitzy casino, the ice grotto was lots of fun, opulent furnishings, Viking has brought a new standard to ocean cruising. However, I would recommend any other line to Cuba if their ship docks in Havana. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise because my sister in-law thought it would be fun to see Cuba. We made our reservation in September 2016, over a year before the cruise. In August of 2017 Viking informed all the passengers that they never received ... Read More
We chose this cruise because my sister in-law thought it would be fun to see Cuba. We made our reservation in September 2016, over a year before the cruise. In August of 2017 Viking informed all the passengers that they never received permission to dock in Havana. This means they sold us a cruise when they did not have permission to dock in Havana/Cuba. Viking informed us/passengers that they had permission (August 2017) to dock in Cienfuegos, Cuba and would be dropping the ports of Belize and Cozumel. As an incentive for people to keep their bookings for this cruise Viking offered us $500 ship board credit and all tours in Cuba for free. We felt that was a fair deal. We were told that the bus ride to Havana would be 2 1/2 hours, again we thought that was ok for the overnight tour. Well, we get on board and come to find out the bus ride will be 3 1/2 to 4 hours! The overnight tour to Havana was good but an exhausting schedule. We arrived at our hotel (dirty and about 2 1/2*) for the night and were informed that we had 1 HOUR to change for dinner and the Tropicana show. The show started at 10:00pm and ended at 12:00am. You could choose to miss the last half of the show and return to the hotel. You had to be ready for breakfast at 6:00am. We got 4 1/2 hours of sleep. then off to the Bay of Pigs museum (all in Spanish) then the ship. Our tour guide was not very good but that can happen with any tour. Viking had 3 shows One was good, about traveling and airlines. They other two were just ok. They had the same 6 good singers and a modern/ballet dance couple in the shows. Think of ABBA music with ballet dancing? This couple was in 2 of the shows and repetitive. Service in the restaurants was very slow. The Chiefs Table had a strange fixed menu and we chose to pass on that restaurant. We talked to other couples who felt the same. We were in the Explores Lounge one evening, it was not crowded at all, when we were ready to leave for dinner my husband went up to the bartender to cancel my order and she said the waiter forgot where I was sitting so he never brought my drink! The next day my husband saw that we had been charged for the drink, customer service did remove that from our bill. We all felt that maybe Viking Ocean Cruises is expanding so fast they are failing to train their people correctly. When you call Viking with questions you always seem to get different answers. We are booked for a cruise in 2019 and we are giving it some thought as to canceling before our big payment. The cruise is in April 2019 but they want full payment in late August 2018. Are they using our money to finance their new ships! Read Less
5 Helpful Votes
Sail Date: November 2017
Itinerary: Miami, at sea, Key West, Cienfuegos 3 days, at sea, Miami Viking should stick to the European cruise market and forget about the Caribbean. If you were thinking about taking a Viking Caribbean Cruise don’t do it or at ... Read More
Itinerary: Miami, at sea, Key West, Cienfuegos 3 days, at sea, Miami Viking should stick to the European cruise market and forget about the Caribbean. If you were thinking about taking a Viking Caribbean Cruise don’t do it or at least wait a few years until they work out the kinks. I did not appreciate experiencing their growing pains on my dollar. To start, the itinerary I paid for was Key West, Havana overnight, Belize and Cozumel. Viking marketed this cruise before they had approval to dock in Havana, so in August we were informed that they were not approved and the itinerary no longer included Havana, Belize or Cozumel. Viking attempted to make up for it by giving a $250 ship board credit per person and an included tour on each day in Cienfuegos. The credit did help ease the annoyance a little, but if I knew then what I know now I would have wanted a full refund (not that this was an option). EXCURSIONS: IT IS AN 8 HOUR DRIVE ROUND TRIP FROM CIENFUEGOS TO HAVANA. The tours included a full day in Havana excursion (12 hours) or a 1.5 day overnight in Havana to make up for the itinerary change. Viking did not inform anyone that this meant a 4 hour bus ride each way to Havana. The Trinidad excursion was a little less then 2 hours each way. Yes, there is a bathroom on the bus. The excursions were a complete cluster the first day in Cuba. We waited 2.5 hours to clear immigration, exchange money and get the tour started. So, if you were on the 12 hour excursion to Havana you spent over 2 hours waiting, 8 hours driving and less than 2 hours to actually see Havana. The Trinidad excursion was also rushed due to the late start. The lunch was good, but again very rushed. The streets were so hilly and uneven that a few people had to request a cab for the way back to the tour bus. Do not take this tour if you have mobility issues. No time to shop or explore on your own. Cienfuegos on foot also felt rushed even though we started on time. Cigar factory part of tour was not worth the stop, but overall tour was pretty good. Tour guide couldn’t get the QuietVox to work so we couldn’t hear anything. We finally had 30 minutes to shop at the end. The Ship: The ship was elegant, beautiful and spotless. No crowds and no kids. Balconies in every stateroom. This ship is EXACTLY the same as the Viking Sea. I do think all the Viking ocean ships are designed the same, but even the menu and entertainment are exactly the same. The food: I am comparing the food on the Viking Sun to the very high bar that Viking set for themselves on my Viking Sea Ocean Mediterranean Cruise. The Wintergarden service was very slow and disorganized the first couple days. Manfredi’s served us Caprese salad with frozen mozzarella and cold pasta. On the Mediterranean Cruise Viking tailored the menu to each country we visited as we were in the region. They did not put much effort into creating a Cuban cuisine. They used the same menu as the other ship. However, the sushi was amazing and the pool grill had excellent service. The drinks: On the first sea day, it was as if Viking was surprised that people drink mojitos and pina coladas and hang out at the pool on a Caribbean cruise. Everyone was complaining that the pina coladas were not that good. For the price of this cruise you expect the drinks to be done right and not made with cheap mixer. I was also surprised that Viking would pull something like being out of stock of the nicer tequila included in the drink package. I suspect the itinerary change fiasco cut into their profit margin so they tried to save money in ways they thought would go unnoticed. We noticed. If this were a cheap cruise all these things would have been forgivable and even expected, but this was a VERY expensive cruise and the value was just not there. So you might as well take the more affordable cruise from the cruise lines that are experienced in this region. I have sailed two Viking Ocean cruises and I am not sure I like the all inclusive pricing. You end up paying a premium for things you don't use or like. While I appreciate the culinary artistry of the Chef's Table it was not good enough to pay more for. You get to reserve the specialty restaurants based on price of your cabin. The higher price for first dibs is NOT worth it. The main restaurant and casual dining venue are just as good. If you don't drink wine you still pay for it. The included tours are usually just OK and you have to pay for the better ones. They purposely schedule tours so you will not be able to take the included excursion and another optional one. Read Less
3 Helpful Votes
Sail Date: December 2018
We arrived directly from the airport where Viking personnel were easy to identify and directed us to a bus for transporting us to the ship terminal. The check-in process was very efficient and informative. We were allowed to board the ship ... Read More
We arrived directly from the airport where Viking personnel were easy to identify and directed us to a bus for transporting us to the ship terminal. The check-in process was very efficient and informative. We were allowed to board the ship right away but not go directly to our cabin until 2 PM, which was fine while we checked out the ship layout and enjoyed the beautiful view and day from the upper decks. For dining we generally ate at the World cafe for the ease of self service for food, dress code and no waiting for seating. The food was good but the variety was limited, same general menu the entire trip, with only a few changes from day to day, of course sampling from the dessert counter was the best part! The entertainment we attended was nice, but would have enjoyed additional talents as well. The activities menu was very limited to guest speakers, some interesting but not for everyone. Recommend advertising the on-board tours more, we stumbled onto them but only made the bridge tour on this trip, also offering helpful classes on ex: camera tips for better pictures, cooking cultural foods for pending ports, etc. would be great. We really appreciated not being bothered with a a sales pitch everyday for something (pictures, jewelry etc). The inclusion of Wi-Fi was truly a wonderful treat too. Service was impeccable, very friendly and accommodating staff. The most organized port and shore disembarkation that we have experienced so far among our three different cruise lines, probably helped with a smaller number of passengers too. We already have multiple future trips booked with Viking and look forward to cruising with you! Read Less
6 Helpful Votes
Sail Date: December 2018
My wife and I are very experienced cruisers having been on more than 35. This was our first time on Viking Ocean Cruise line, Scandinavian and we were impressed by their very high ratings on River Cruises.and the fact they only carried a ... Read More
My wife and I are very experienced cruisers having been on more than 35. This was our first time on Viking Ocean Cruise line, Scandinavian and we were impressed by their very high ratings on River Cruises.and the fact they only carried a maximum of 930 passengers. Check in was a breeze with 6 or 7 receptionists waiting for us instead of long lines. It is considered a luxury cruise ship and as such commands a very high initial cost for the cruise which must be paid in full much before the cruise embarks. However, this is partially compensated for with many inclusions not permitted on other cruise lines. We were permitted to bring alcohol aboard the ship. They also included wine and beer with all meals and excursions at each port of call. While onboard my wife and her our friend Ann went to a cooking class with the executive Chef of the ship and he liked them. There were two special dining venues THE CHEF'S TABLE and another upscale Italian restaurant. We were supposed to go only once during the cruise but because of the connection my wife, Nela and Ann made with the Chef were permitted to go 4 times, where he prepared his specialties and served them. They were absolutely amazing and I've never had better food on any ship. For an additional charge you could choose other excursions customized to your interests. I chose one on Cozumel said to be the 2d largest barrier reef for snorkeling, 185 miles long which was disappointing as I had expected a wall but found only scattered limestone reefs with only smaller colorful tropical fish. I saw no predators like sharks, barracudas or even sting rays, that I had seen snorkeling and Scuba diving. Though the personnel were very friendly it was not well organized. In the middle of the sea they required half our passengers to climb onto a boat that pulled alongside. I'd not recommend that excursion. However one excursion we went on was exceptional and I'd highly recommend that in Mexico called SALSA AND SALSA in which my wife I and two friends, first time cruisers were taken on a couple buses to a 2d floor high ceiling open air room in a hotel and sat at tables for 10 with many vegetables and a musher, which is a small dish with a rough bottom and a pestle for crushing and mushing the vegetables with various recipes into different Salsas. We were provided aprons, Chef's hats and unlimited. Margaritas and ingredients to make more. Our hostesses were two young Mexican girls in their 20's full of enthusiasm that kept things going. After eating varied Doritos and Salsa and too many home made Margaritas where we lost count the tables were removed and the floor cleared for dancing the SALSA. I would never call myself a dancer but after 6 or 7 Margaritas figured nobody cared and did my best. We all left totally sated, happy and ready to recover. The entertainment onboard the ship was very limited in variety and elaborate productions but made up for it with extremely talented musicians and singers. There was one quartet of 4 British singers that performed on 3 different nights once emulating ABBA, then BEATLES and finally 60's music. I talked to a few of the performers afterward and found they were not a professional group but were hired individually and the group would disintegrate after the cruise ended. It made me tear up thinking so beautiful would end. Even our Cruise director was a former professional Opera Singer with a voice so perfect I asked my friend if she wasn't lipsyncing and he assured me she was not. She was amazing at the New Year's celebration party. On board I enjoyed their lectures particularly one on Catapults showing how very ineffective walls are, no matter how strong or well guarded. The gym was small and basic but had all the essentials for a good workout. I liked the Steam, Sauna and Ice room. The ice room was a real treat. Short periods of stress are good for your health and excessive amount can kill you. In summing up overall I'd say this cruise was exceptional and one of the best I've been on, though expensive. I've been on more moderately priced ships that were very good and can honestly say I've never been on any vacation I did not enjoy though some more than others, so in the end you'll have to decide what you want for yourself. I always consider price an important factor when deciding on a service or product. I was an accountant by profession. I like quality at a reduced price. That what makes a good value. If you want everything to be nearly perfect and are willing to pay top price VIKING is a choice, you won't be wrong with, but if you'd want to go on two or more cruises on a less expensive ship for the same price, then Princess or Celebrity are excellent ships. I wrote this review for Cruise Critic not Viking Ocean cruise line because I read Viking's terms and conditions in which they stated they can edit comments possibly making my review Fake News instead of the honest one I wrote by editing out anything negative. I said, but believe cruise critic will condense it with my concerns to its essence. I hope this has been helpful. Paul, an experienced cruiser. Read Less
2 Helpful Votes
Sail Date: December 2017
I chose this cruise because it is special since it is Viking’s Inaugural World Cruise and stops at some places I have always wanted to experience and it is adults only. The ship is beautiful with “the best of everything “ in all ... Read More
I chose this cruise because it is special since it is Viking’s Inaugural World Cruise and stops at some places I have always wanted to experience and it is adults only. The ship is beautiful with “the best of everything “ in all areas. There are several choices of places to have delicious meals. I have never experienced such service. The staff bends over backward (with a smile) to make sure you have a wonderful time. There are always activities if you choose to participate or many places to relax if you would rather not. I was disappointed in many of the ports, although I presume to understand the reason. There were many industrial ports where you had to take a rather long bus ride into the city in order to take an excursion or explore on your own. My main disappointment was the time in some of the major ports. I had the expectation that, when there were overnights in a particular port, having 2 days in that port. One day for an excursion and another day for either another excursion to go into the city on your own. I am EXTREMELY disappointed that I had no time Read Less
6 Helpful Votes
Sail Date: December 2017
Enjoying immensely our 141 day world cruise, which is Vikings first. First class in every way except the included shore excursions - so don't consider that shore excursions are included when weighing up if this is the cruise for you. ... Read More
Enjoying immensely our 141 day world cruise, which is Vikings first. First class in every way except the included shore excursions - so don't consider that shore excursions are included when weighing up if this is the cruise for you. You have to buy your port excursions through Viking or independently online unless you want crap and don't mind wasting your time. They may look great in print, but this has been our experience port after port. We have sprung for some of Vikings upgraded tours and they have been adequate. We have also booked online through Viator and had wonderful experiences. Amazing cruise director Heather Clancy. Far more things to do on board than we ever expected. Most not needed in our opinion. More wheelchairs and scooters onboard than we ever expected too, since you read in Vikings info that they are not allowed. People who are not able bodied, but who still attempt shore excursions beyond their ability have added to our frustration as large groups are slowed to the speed of the least able bodied. Food is wonderful. Staff fantastic! Read Less
1 Helpful Vote
Sail Date: December 2017
My embarkation experience was okay. I had no problems with my flights. My suitcase was damaged between the airport and the ship and delivery was delayed until quite late . I thoroughly enjoyed my time on board. I liked the decor and ... Read More
My embarkation experience was okay. I had no problems with my flights. My suitcase was damaged between the airport and the ship and delivery was delayed until quite late . I thoroughly enjoyed my time on board. I liked the decor and available amenities. I frequently walked on the decks and used the gym. I used many of the public areas throughout the day. I especially enjoyed the upper level of the Explorers' Lounge when I wanted a quiet spot and I enjoyed the pool area when I felt more social. My cabin was comfortable and most importantly had enough storage. I ate breakfast and lunch in the World Cafe. The food was good and I enjoyed the variety and ate out on the Aquavit Terrace as often as possible. I often had dinner in The Restaurant and was pleased with the selections offered. I enjoyed multiple meals at Manfredi's and they were awesome. I often enjoyed tea in the Wintergarden and the scones were excellent. I also ate at the Pool Grill on days I returned late from an excursion and my food was cooked to order. I thought the entertainment was exceptional. The variety of guest entertainers was great. I believe new entertainers arrived every six days. Each of the three acts performed two nights so that after six days they left the ship. The Viking Band was awesome. They usually played with the guest entertainers on stage and played in Torshavn Lounge after the stage show. I have great memories of many nights listening and dancing to the music of these talented musicians in the Viking Band. The band sought requests and socialized with guests. I enjoyed The Viking Trio, the guitarist Laslo and the pianist Ferry. who played between 5:00 and 11:00 each day. Concerts in the Atrium we excellent.All the service was exceptional - bar staff, waitstaff, & housekeeping were the best. Educational speakers were excellent. There were too many out of the way industrial ports requiring long commutes to the desired destination. Excursion descriptions were glorified and inaccurate. The complimentary wifi was pitiful and it was very difficult to post on my blog. I preferred this ship to the larger options and would consider cruising with Viking again. Since this cruise was Viking's first World Cruise, I hope they learn from experience and improve in the area of shore excursions with accurate descriptions. Read Less
Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.5
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.1
Enrichment 4.5 4.3
Service 5.0 4.7
Value For Money 5.0 4.3

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