Sail Date: December 2017
We chose this cruise for the opportunity to see Cuba and to enjoy another Viking Ocean Cruise. We'd been on the Sun's sister ship - the Viking Star - for a trip to the Mediterranean in 2016. We loved that experience and knew ... Read More
We chose this cruise for the opportunity to see Cuba and to enjoy another Viking Ocean Cruise. We'd been on the Sun's sister ship - the Viking Star - for a trip to the Mediterranean in 2016. We loved that experience and knew we'd feel at home on the Sun. Our itinerary was changed several months before our departure which we were not thrilled about. But Viking made its up to us in other ways. Docking at Cienfuegos rather than Havana was a bit of a challenge, but I'm glad that we got to see and experience both cities. The vintage car ride through Havana and the evening at the Tropicana were particular stand outs. And by the way, our visit to Key West was equally enjoyable. The ship is fantastic and everything on it! The layout, design, public rooms, food and general service is just wonderful! I highly recommend Viking Ocean Cruises if you're considering a cruise. Read Less
Sail Date: December 2017
Also a first in many ways, one we almost missed. The chance to sail on a new ship with a new ocean cruise line was a draw. The opportunity to see Cuba at last was reason. The chance to go to Belize as well was a plus. When the Viking Sun ... Read More
Also a first in many ways, one we almost missed. The chance to sail on a new ship with a new ocean cruise line was a draw. The opportunity to see Cuba at last was reason. The chance to go to Belize as well was a plus. When the Viking Sun told us we wouldn't be docked in Havana and would spend 3 days in Cienfuegos and had to ride a bus for three hours to get to Havana and wouldn't even go to Belize, well, we almost bailed. Glad we didn't. Viking went out of its way to make this experience a good one. About Cuba, I think we got essentially the "party line." But that is okay. We learned much just from listening, knowing history and making our own assessments. The ship and crew are outstanding. There is none of that gotta get your picture taken at every turn. None of that rush to buy buy buy at the last minute sales in the onboard stores. Everything is laid back, quiet, comfortable, simple and adult. Read Less
Sail Date: December 2017
We wanted to visit Cuba, and Viking offered the most comprehensive experience for a cruise tour. This was our second Viking cruise (the first was a river cruise in France), and we were delighted. The shore excursions (including an ... Read More
We wanted to visit Cuba, and Viking offered the most comprehensive experience for a cruise tour. This was our second Viking cruise (the first was a river cruise in France), and we were delighted. The shore excursions (including an overnight in Havana) were well-planned and enjoyable, and the small boat was far superior to the larger boats that we'd experienced on previous ocean cruises. As on our first Viking cruise, we found it easy to make friends, and we've kept in touch with several of our cruise friends. On other cruises, we've found ourselves racing through shore excursions, while, with Viking, the schedule is flexible and responsive to what the travelers need and/or want. The food is quite good, and the ship staff are uniformly excellent. The cabins are comfortable and well-designed, so we never felt cramped or inconvenienced. For what it's worth, we also got a great view of the crew practicing their evacuation procedures, and it was very reassuring. Viking is not taking chances with safety! We highly recommend Viking--We've already booked our next Viking cruise and are looking at a fourth! Read Less
Sail Date: November 2017
Wanted to do Cuba again since my wife missed out on our last opportunity and this seemed like a reasonable option. Classy. We liked that there are no formal nights. No children is a definite plus. No charge for specialty restaurants. ... Read More
Wanted to do Cuba again since my wife missed out on our last opportunity and this seemed like a reasonable option. Classy. We liked that there are no formal nights. No children is a definite plus. No charge for specialty restaurants. Spa is very nice. I was a bit disappointed in the itinerary. I do not know why we could not have overnighted in Havana instead of having to spend hours on the road to get there. It would have been nice to also have visited Santiago. No casino was fine with us. No photographers was also quite welcome. The ship was well appointed. I thought the dining experiences were very good. There is no charge for the specialty restaurants and we thoroughly enjoyed the food we were served. Service is excellent. We were provided incorrect information about being picked up at our hotel to be taken to the port for embarkation. We were led to believe that Viking would provide that transportation but we had to fend for ourselves on embarkation day. I will say that Viking was good about comping us for the cost of cab fare after we boarded. Read Less
1 Helpful Vote
Sail Date: November 2017
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was ... Read More
We have enjoyed a number of Viking cruises in the past and I especially wanted to return to Havana. This trip, however, was extremely disappointing. The food and drinks on board were under par and in some cases very bad. (Twice I was served drinks with spoiled ingredients.) The logistics of transporting us to shore and around the country were uncomfortable and unpleasant. We realize that certain Cuban restrictions dictated what Viking could and could not do, but, within those parameters, you could have done much better! Except for the totally fun ride to dinner in the 1950s convertibles, our excursion to Havana was very disappointing. Also giving us $500 shipboard credit to compensate for not being able to dock in Havana was worthless since no services were ever available nor was there much left to buy in the shops. I was never able to book a spa service and ended up buying some things I really didn’t want. Read Less
1 Helpful Vote
Sail Date: November 2017
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost ... Read More
Cuba. If you decide to travel to Cuba, do not take Viking cruise. I am a big fan of Viking but they did their passengers a disservice by landing at Cienfuegos. To get to Havana, we were onboard a bus on uneven, rocky highways for almost eight hours there and back. And, Havana is what you most want to see in Cuba not Cienfuegos. I loved Havana - the Hemingway House, the historic squares and churches. Havana has it all including a vibrant nightlife. I can heartily recommend a trip to Cuba just not on Viking as long as they port in Cienfuegos. The ship was beyond expectation. Great food, plenty of spaces to be by yourself, no glitzy casino, the ice grotto was lots of fun, opulent furnishings, Viking has brought a new standard to ocean cruising. However, I would recommend any other line to Cuba if their ship docks in Havana. Read Less
Sail Date: November 2017
We were interested in a cruise to Cuba at a time we could go at a reasonable price. It was our first Viking cruise and we booked it over a year ahead, paying the entire cost at booking. The docking at Havana was cancelled resulting in a ... Read More
We were interested in a cruise to Cuba at a time we could go at a reasonable price. It was our first Viking cruise and we booked it over a year ahead, paying the entire cost at booking. The docking at Havana was cancelled resulting in a change of itinerary. Viking compensated us with on-board credit and an overnight stay in Havana at no additional cost. It was a fair arrangement but if I had a chance to cruise to Cuba again, I would be sure the ship could dock in Havana so we could walk around the old city directly from the pier. Our ship was anchored by Cienfuegos, an experience that does not compare to being in the heart of the city. Cuba was very interesting and our local guides were excellent, sharing honest opinions about the government and economy. The state of infrastructure was terrible. There were huge potholes on secondary roads and horse drawn carts for transportation were common. We were glad to see many independent souvenir vendors. The local people we interacted with were very friendly and some spoke very good English. Read widely before booking a trip to Cuba. Some on our cruise were surprised that there were no ATM's or credit card terminals. You must have cash and there is a surcharge for using American dollars. Of course there is a surcharge to exchange money too! Most fellow passengers had sailed with Viking many times. We are converts as many extras are included that you must pay for on mid-priced cruise lines. A meal at each of the specialty restaurants is included. It would be smart to make reservations before boarding as they fill up fast. Food in the regular restaurant is very good with lots of variety. Sharing tables with strangers is not encouraged, but the tables are close enough to talk if you choose. Most fellow passengers are very friendly. Afternoon tea with sandwiches and sweets is offered in the Wintergarden on sea days. There is no Bingo, casino, photographer, or upselling for anything. Evening entertainment included talented singers and dancers but no elaborate production numbers. There were many lectures and port talks and Trivia games at times. Our favorite on board amenity was the spa area which is open without an appointment for the pool sized hot tub, sauna, and snow grotto. WE wished we had more time to enjoy the ship and plan to travel with Viking again soon. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise because my sister in-law thought it would be fun to see Cuba. We made our reservation in September 2016, over a year before the cruise. In August of 2017 Viking informed all the passengers that they never received ... Read More
We chose this cruise because my sister in-law thought it would be fun to see Cuba. We made our reservation in September 2016, over a year before the cruise. In August of 2017 Viking informed all the passengers that they never received permission to dock in Havana. This means they sold us a cruise when they did not have permission to dock in Havana/Cuba. Viking informed us/passengers that they had permission (August 2017) to dock in Cienfuegos, Cuba and would be dropping the ports of Belize and Cozumel. As an incentive for people to keep their bookings for this cruise Viking offered us $500 ship board credit and all tours in Cuba for free. We felt that was a fair deal. We were told that the bus ride to Havana would be 2 1/2 hours, again we thought that was ok for the overnight tour. Well, we get on board and come to find out the bus ride will be 3 1/2 to 4 hours! The overnight tour to Havana was good but an exhausting schedule. We arrived at our hotel (dirty and about 2 1/2*) for the night and were informed that we had 1 HOUR to change for dinner and the Tropicana show. The show started at 10:00pm and ended at 12:00am. You could choose to miss the last half of the show and return to the hotel. You had to be ready for breakfast at 6:00am. We got 4 1/2 hours of sleep. then off to the Bay of Pigs museum (all in Spanish) then the ship. Our tour guide was not very good but that can happen with any tour. Viking had 3 shows One was good, about traveling and airlines. They other two were just ok. They had the same 6 good singers and a modern/ballet dance couple in the shows. Think of ABBA music with ballet dancing? This couple was in 2 of the shows and repetitive. Service in the restaurants was very slow. The Chiefs Table had a strange fixed menu and we chose to pass on that restaurant. We talked to other couples who felt the same. We were in the Explores Lounge one evening, it was not crowded at all, when we were ready to leave for dinner my husband went up to the bartender to cancel my order and she said the waiter forgot where I was sitting so he never brought my drink! The next day my husband saw that we had been charged for the drink, customer service did remove that from our bill. We all felt that maybe Viking Ocean Cruises is expanding so fast they are failing to train their people correctly. When you call Viking with questions you always seem to get different answers. We are booked for a cruise in 2019 and we are giving it some thought as to canceling before our big payment. The cruise is in April 2019 but they want full payment in late August 2018. Are they using our money to finance their new ships! Read Less
1 Helpful Vote
Sail Date: November 2017
Originally booked this cruise about 9 months in advance. The main reason was that it was going to spend a day in Havana and we wanted to see Cuba. I had heard nothing but good about Viking's river cruises and they were beginning to ... Read More
Originally booked this cruise about 9 months in advance. The main reason was that it was going to spend a day in Havana and we wanted to see Cuba. I had heard nothing but good about Viking's river cruises and they were beginning to break into ocean cruising with new state of the art ships. We are older travelers. The fact that the minimum age was 16 and that these boats do not have Casinos was a twin draw. This was probably the nicest boat we have ever been on keeping in mind that it was brand new (2 months) and this was it's third voyage. We had a junior suite on deck 8. The furnishings throughout this room and the boat were comfortable and impeccable. The gym and spa were something special. Saunas, steam room, hot tubs, cold water buckets and yes an ice room all included. You could lock your locker with your room key. Whole boat was state of the art with free wi-fi. They had art throughout the corridors everywhere. With earbuds provided in the room you could take a walking tour and learn about each piece as you approached it. The overall layout was close to the standard for most ships these days minus the casino. Food in the main dining rooms and the specialty restaurants was better that most with quite the variety. So....why not a 5 star rating instead of 4. About 4-5 months before sailing, Viking was denied a permit to Havana's harbor by Cuba for the dates it wanted. Probably a fierce competition between cruise lines for a limited space. Viking then changed the entire itinerary. They were going to go around to the other side of the island of Cuba to the city of Cienfuegos, stay 3 days in this port and eliminate the other 2 ports we were going to see (Belize and Mexico). Realizing that the reason for most to go was Havana and afraid of a mass exodus, they added a 2 day, overnight excursion to Havana and a separate day trip to Havana along with a variety of others around Cuba. Viking would pick up the tab. No cost whatsoever for any excursions. They also gave you $250 per person in room credit. We thought this might be interesting, did not cancel and booked the overnight excursion to Havana. It was a 4 hour, one-way bus ride. This trip was an blessing and a curse. We saw, did and learned more about Cuba that we would have on a any one day stay in Havana. It was eye opening. Shows at the Tropicana, rides in a convertible 57' Chevy all included. Viking went out of it's way. This trip had to cost. We got to bed at midnight and left at 8 AM. We got back to the ship at 6 PM. Each of us practically kissed the gang plank. The average age on that bus was 60-70. We were beat. Had the boat been closer with say an hour bus ride to Havana Ok, but not 4 hours. Would I go on Viking again.....absolutely........seeing Cuba again......really doubt it. Read Less
2 Helpful Votes
Sail Date: November 2017
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for ... Read More
1. We chose this cruise because it was going to 4 ports including Havana. Itinerary changes made it considerably less desirable: day in Key West and 3 night stay over in Cienfuegas. Cienfuegas is worth one day. I do not fault Viking for these changes, but it was not the trip we hoped for. 2. We were not docked in port but had a 15-minute tender to Cienfuegas. 3. For reasons unclear, most tours forced you to meet between 6 AM and 8 AM to meet your buses. That meant setting alarms and hurrying through breakfast and morning routines for no apparent reason. 4. Food and services were excellent as always on Viking. Manfreddi's in particular was especially good. Public spaces are beautiful and love the art and Nordic antique collections. Once again, I do not think any of this was Viking's fault, but I would not recommend taking this cruise if it remains the same as when we went. Read Less
Sail Date: November 2017
We did not explore Miami before this cruise, as we have done this at other times. Both embarkation and disembarkation went smoothly as we booked the airfare with Viking and they cover all the details. The ship was wonderful. Cruising on ... Read More
We did not explore Miami before this cruise, as we have done this at other times. Both embarkation and disembarkation went smoothly as we booked the airfare with Viking and they cover all the details. The ship was wonderful. Cruising on a smaller ship is always a treat. The itinerary had to be changed from the time we booked to the day we embarked. We were to go to Mexico and Belize on this trip as well as Cuba. Since Viking could not dock in Havana, that changed the time frame and Mexico and Belize were deleted from the itinerary. Viking did have an excursion to Havana with an overnight stay at a 5-star hotel that was free. Very nice excursion with a small walking tour, lunch, dinner at The Tropicana, and breakfast the next day included. On the way back to the ship, we stopped at the Bay of Pigs Museum. Service on Viking is always superb! A trip not to miss! Read Less
Sail Date: November 2017
My wife and I have always wanted to visit Cuba but for most of our lives it has not been possible for U.S. citizens. When it finally became possible, we jumped on it. We have been on many Viking cruises, both ocean and river. The reason we ... Read More
My wife and I have always wanted to visit Cuba but for most of our lives it has not been possible for U.S. citizens. When it finally became possible, we jumped on it. We have been on many Viking cruises, both ocean and river. The reason we keep coming back is because Viking is the Rolls Royce of cruise lines. We love everything about Viking and will continue to cruise with them as long as our health allows. We are senior citizens and travel to learn about new places. Viking shore excursions provide us with that opportunity. The food onboard the Viking ships that we have traveled on has been excellent. I always eat too much of it and have to come home and go on a diet until the next cruise. Then I repeast the process all over again. We have traveled with Viking enough that we have become friends with many of the crew members that have been on multiple ships on which we have traveled. Princess Guzman from the Philippines is one crew member that we have enjoyed on several cruises. She is one of those people who remember your name and your usual drinks. She is a real asset for Viking. Read Less
1 Helpful Vote
Sail Date: November 2017
We wanted to see Cuba. And, we were able to get a good view of the city, the countryside, and some of the people. The highlights were primarily three: One, the vintage cars, and our riding to dinner and the Copacapana was so much fun, ... Read More
We wanted to see Cuba. And, we were able to get a good view of the city, the countryside, and some of the people. The highlights were primarily three: One, the vintage cars, and our riding to dinner and the Copacapana was so much fun, Two, the owner's suite aboard the ship was TO DIE FOR! Exquisite, luxurious, with the most accomodating crew. We invited a group of CruiseCritic travelers to join us in a "Cabin Crawl", ending up in our remarkable accomodations. The staff provided a butler, hor d'oerves, and a bartender for complimentary drinks, including wine and mixed drinks. They were wonderful. And, Three, the Cruise staff accepted my offer to conduct the inter-denominational church service (I offer and do these on many, many cruise lines; people give them high marks, I understand.) The service was well attended and many really appreciated my willingness to lead it. And ,I appreciated the Cruise Director's willing attitude. Read Less
Sail Date: November 2017
I wanted to see Cuba and it's turbulent past before the changes of time. The dining experience was excellent.the service personnel always friendly and courteous ....we enjoyed the Chef's Table selection and the Italian ... Read More
I wanted to see Cuba and it's turbulent past before the changes of time. The dining experience was excellent.the service personnel always friendly and courteous ....we enjoyed the Chef's Table selection and the Italian choices. My mate liked especially the Market Place Cafe where we had all breakfasts, some lunches and if he could have, dinner. I never surprised me to see the perfectly ironed and starched linens. We were impressed with the seafood fiesta where the tantalizing aromas outdid theglistens selection of superb , especially nordic seafood. The talented Singers and dancers did best to entertain us. The Spanish Guitare marveled at romantic music to dancing and listening. The shore excursions were a big disappointment. I look at the Itinerary, flamingo's in thedistance, a 3-hour of the most uncomfortable boat ride one can imagine , a nonexistent Botanical Garden? The excursion personnel did not a good job in explaining other optionsthat would have been a better use of our time. I regret having missed the opporatunity of a night in Havana, due to insufficient attention and care by Shore Excursions. What Iii really enjoyed was the infinity pool. One late afternoon, not a soul around,the sun was shining over the sparking ocean . From the quiet pool, one can imaginefloating away to infinity. Read Less
Sail Date: November 2017
I chose this cruise for the combination of Cuba and Viking Ocean. Originally we were suppose to dock in Havana but Viking didn't get docking rights...so the itinnery was changed to Cienfuego. Viking gave us an all inclusive overnight ... Read More
I chose this cruise for the combination of Cuba and Viking Ocean. Originally we were suppose to dock in Havana but Viking didn't get docking rights...so the itinnery was changed to Cienfuego. Viking gave us an all inclusive overnight in Havana and free excursions in Cienfuego to compensate us. as well as on board credit. We were a little nervouss because of the change in itinnery and news reports of diplomatic problems. Non of these were an issue while traveling in cuba. All the guides were knowledgeble and friendly The excursions were excellent-beyond expectations and the ship was beyond expectations Ship was elegant, Cabin was attractive, service was also beyond expectations. Wonderful spa experience, wonderful food. Afternoon tea was superb. Felt like a treasured guest...no one was trying to sell us anything This was the most elegant cruise we have been on and we have been cruising for about 50 years. We will definitely cruise with Viking Ocean again..and will rprobably try Viking River Cruises Read Less
Sail Date: November 2017
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to ... Read More
Very poor communication during the year-long reservation period about changes in times and places. Excursions were spent riding a bus to get somewhere for a very short rather hurried view of the place. Had a jr suite that was supposed to allow earlier boarding—-had to inquire after original check in and finally allowed to board ahead of some. This jr suite was also to have stocked mini bar with drinks and snacks. We requested wine and were constantly resupplied with liquor and had to call to get corrected. On about the third day we ate some of the snacks—-they were never resupplied. It’s all too bad——we had booked this cruise a year ahead (to get free airfare but that didn’t go away as we were told it would if not booked by a certain date) and were so looking forward to it. I’m very sorry it and Viking were so disappointing and not the top notch cruise I was expecting. Read Less
Sail Date: November 2017
We chose this cruise because of the destination and the value of the cruise - it was offered at a really good rate. The onboard lectures were informative and entertaining, and the shore excursions were likewise. The ship's ... Read More
We chose this cruise because of the destination and the value of the cruise - it was offered at a really good rate. The onboard lectures were informative and entertaining, and the shore excursions were likewise. The ship's accommodations were outstanding, and the staff were uniformly helpful and attentive. The cuisine on the ship was fresh and tasty, with a good variety and new items each meal.Viking Cruises handled all the details about getting our visas for Cuba. We also appreciated the many items included in the cost of the cruise, such as wifi, wine with meals, and so forth, because these have been add-ons on for extra cost on cruises we have done on other cruise lines. One disappointment was that the ship docked solely in Cienfuegos, and the trip overland to Havana was long; if there could have been docking on Havana one day, and the other days in Cienfuegos, that would have been preferable. Read Less
Sail Date: November 2017
We have done several river cruises with Viking and were curious about Viking Ocean. The price was good and had free air. We then continue to Cuba on a back to back for a total of 18 days. We found the staff outstanding, the went out of ... Read More
We have done several river cruises with Viking and were curious about Viking Ocean. The price was good and had free air. We then continue to Cuba on a back to back for a total of 18 days. We found the staff outstanding, the went out of there way to make your cruise enjoyable. The entertainment was very good. The food was very good, and we enjoyed having the option of dinning rooms without additional charges. Our favorite was Manfredi's. As expected, the ports on the Transatlantic were limited, and the shore excursions were a disappointment. However, I enjoyed the Cultural Cuba ports and shore excursions. The Background information and speakers were very good, and made the sea days enjoyable. I had a knee replacement, so I found the main pool hard to get into, and only used it once. The infinity pool at the back of the ship is small, but very enjoyable. The spa therapy pool is very nice, my used it every day. The seating around the the pools were very comfortable. We enjoyed sitting outside the Wintergarden, it was very quiet and comfortable. The pool grill had a great selecton of hamburgers and the onions rings are great. Afternoon tea was fun, and the pastries in the Explorers' Lounge were outstanding. The cabin and balcony was comfortable, but our closet was in an awkward location next to the bed. Read Less
Sail Date: November 2017
Wanted to experience Cuba Cabin attendants were excellent. Being handicapped and using a wheelchair or walker I used room service frequently. Precious was an apt name for my attendant. In every way she was precious. I appreciate ... Read More
Wanted to experience Cuba Cabin attendants were excellent. Being handicapped and using a wheelchair or walker I used room service frequently. Precious was an apt name for my attendant. In every way she was precious. I appreciate the wide variety of television selections.I chose not to go on the land tour of Cuba. I was delighted finding on the television the biography of Albert Einstein. I enjoyed an entertaining and enlightening day in the cabin. I appreciated a cabin large enough for my chair and walker. Having a balcony made it a pleasure to enjoy the view whether of the waves of the sea or the other ocean ships passing by. Also it was nice to be able to open the door for fresh ocean air. The choice of which gourmet restaurants shall I try was difficult. The menus were all tempting. Each offered entrees I couldn't resist. Service was always excellent, I think I tried every one. Read Less
2 Helpful Votes
Sail Date: November 2017
Now that Cuba is open we wanted to see what was happening there. My wife visited Cuba in 1980's as a travel agent and saw how poor the country was. This time I was surprised how poor it still was. Beautiful architecture was in ... Read More
Now that Cuba is open we wanted to see what was happening there. My wife visited Cuba in 1980's as a travel agent and saw how poor the country was. This time I was surprised how poor it still was. Beautiful architecture was in disrepair - thought some reconstruction was evident. Disappointed that Cuba would not let our small ship dock In Havana, however it allowed us to see the country side during the 4 1/2 hour bus trip. An over night excursion allowing use to stay over night in Havana was very special. Wonderful 5-star hotel, great dinner, a ride in the old American cars and a visit to the Copacabana night club highlighted the excursion. Little to see in Cienfuegos. This was the Viking Sun' first cruise. A wonderful new ship. We had a, Explorer cabin - one of the best we have ever cruised in. Large walk-in closets, direct view out the bow of the ship and may other special features. Truely a five-star-cruise. Read Less
2 Helpful Votes
Sail Date: November 2017
This was my third cruise with Viking. We were able to drive to the Port of Miami so embarkation and disembarkation were extremely easy, along with parking at the terminal. Our cabin included a sitting area, large closet, plenty of ... Read More
This was my third cruise with Viking. We were able to drive to the Port of Miami so embarkation and disembarkation were extremely easy, along with parking at the terminal. Our cabin included a sitting area, large closet, plenty of drawers, and balcony with chairs and table. The ship has two specialty dining rooms, a main restaurant, cafeteria style restaurant, plus several other areas with food. The very friendly crew was from lots of different countries and it was interesting finding out where they were from and learning about these countries. The ocean ships of Viking are smaller ships which is what appeals to me. This was Viking's first cruise to Cuba so there were some snags with the excursions but having been with them before and seeing how well run their excursions always are I am sure their next cruise was very well organized. The destination lectures were very informative and knowledgeable. Read Less
4 Helpful Votes
Sail Date: November 2017
We chose this cruise to see Cuba and their culture before it changes. Knew nothing about Viking Ocean Cruises until reading reviews. To our great surprise this turned out to be one of if not the best cruise we have taken. The Viking ... Read More
We chose this cruise to see Cuba and their culture before it changes. Knew nothing about Viking Ocean Cruises until reading reviews. To our great surprise this turned out to be one of if not the best cruise we have taken. The Viking Sun is almost brand new which is very apparent as you look around at all the modern technology and spotlessness of everything. Room was a Deluxe Veranda on deck 3. Very nice with comfortable bed, sitting area, coffee maker and mini-bar. Food was excellent even in the buffet which is where we ate almost every meal. Wide variety of choices including great sushi and seafood. Servers were very good if you needed something to drink, etc. Bar staff did a wonderful job of making drinks correctly and quickly. Good entertainment and limited activities but didn't choose this cruise for those things. First stop was Key West which have been to before so just went into town to walk around have a drink and eat Key West pink shrimp. Next stop was Cienfuegos, Cuba located on the South side of the island. The shore excursion we chose was an overnight stay in Havana at the Melia' Habana that included transportation, lunch, dinner, a wonderful show at the Tropicana and breakfast before returning to the ship. Oh, did I not mention that a group of 74 restored vintage American cars from the 50's picked the group at the hotel and took us in a caravan to the Tropicana. We toured Old Havana, shopped and stopped at the Bay of Pigs Museum on the way back to the ship. Didn't choose to go on another shore excursion because we were happy to enjoy the ship. We liked Viking so much that we booked a cruise with them for next Fall. We will continue cruising with Viking. Read Less
5 Helpful Votes
Sail Date: November 2017
Itinerary: Miami, at sea, Key West, Cienfuegos 3 days, at sea, Miami Viking should stick to the European cruise market and forget about the Caribbean. If you were thinking about taking a Viking Caribbean Cruise don’t do it or at ... Read More
Itinerary: Miami, at sea, Key West, Cienfuegos 3 days, at sea, Miami Viking should stick to the European cruise market and forget about the Caribbean. If you were thinking about taking a Viking Caribbean Cruise don’t do it or at least wait a few years until they work out the kinks. I did not appreciate experiencing their growing pains on my dollar. To start, the itinerary I paid for was Key West, Havana overnight, Belize and Cozumel. Viking marketed this cruise before they had approval to dock in Havana, so in August we were informed that they were not approved and the itinerary no longer included Havana, Belize or Cozumel. Viking attempted to make up for it by giving a $250 ship board credit per person and an included tour on each day in Cienfuegos. The credit did help ease the annoyance a little, but if I knew then what I know now I would have wanted a full refund (not that this was an option). EXCURSIONS: IT IS AN 8 HOUR DRIVE ROUND TRIP FROM CIENFUEGOS TO HAVANA. The tours included a full day in Havana excursion (12 hours) or a 1.5 day overnight in Havana to make up for the itinerary change. Viking did not inform anyone that this meant a 4 hour bus ride each way to Havana. The Trinidad excursion was a little less then 2 hours each way. Yes, there is a bathroom on the bus. The excursions were a complete cluster the first day in Cuba. We waited 2.5 hours to clear immigration, exchange money and get the tour started. So, if you were on the 12 hour excursion to Havana you spent over 2 hours waiting, 8 hours driving and less than 2 hours to actually see Havana. The Trinidad excursion was also rushed due to the late start. The lunch was good, but again very rushed. The streets were so hilly and uneven that a few people had to request a cab for the way back to the tour bus. Do not take this tour if you have mobility issues. No time to shop or explore on your own. Cienfuegos on foot also felt rushed even though we started on time. Cigar factory part of tour was not worth the stop, but overall tour was pretty good. Tour guide couldn’t get the QuietVox to work so we couldn’t hear anything. We finally had 30 minutes to shop at the end. The Ship: The ship was elegant, beautiful and spotless. No crowds and no kids. Balconies in every stateroom. This ship is EXACTLY the same as the Viking Sea. I do think all the Viking ocean ships are designed the same, but even the menu and entertainment are exactly the same. The food: I am comparing the food on the Viking Sun to the very high bar that Viking set for themselves on my Viking Sea Ocean Mediterranean Cruise. The Wintergarden service was very slow and disorganized the first couple days. Manfredi’s served us Caprese salad with frozen mozzarella and cold pasta. On the Mediterranean Cruise Viking tailored the menu to each country we visited as we were in the region. They did not put much effort into creating a Cuban cuisine. They used the same menu as the other ship. However, the sushi was amazing and the pool grill had excellent service. The drinks: On the first sea day, it was as if Viking was surprised that people drink mojitos and pina coladas and hang out at the pool on a Caribbean cruise. Everyone was complaining that the pina coladas were not that good. For the price of this cruise you expect the drinks to be done right and not made with cheap mixer. I was also surprised that Viking would pull something like being out of stock of the nicer tequila included in the drink package. I suspect the itinerary change fiasco cut into their profit margin so they tried to save money in ways they thought would go unnoticed. We noticed. If this were a cheap cruise all these things would have been forgivable and even expected, but this was a VERY expensive cruise and the value was just not there. So you might as well take the more affordable cruise from the cruise lines that are experienced in this region. I have sailed two Viking Ocean cruises and I am not sure I like the all inclusive pricing. You end up paying a premium for things you don't use or like. While I appreciate the culinary artistry of the Chef's Table it was not good enough to pay more for. You get to reserve the specialty restaurants based on price of your cabin. The higher price for first dibs is NOT worth it. The main restaurant and casual dining venue are just as good. If you don't drink wine you still pay for it. The included tours are usually just OK and you have to pay for the better ones. They purposely schedule tours so you will not be able to take the included excursion and another optional one. Read Less
Sail Date: November 2017
We code Viking as they were one of the first cruise lines to travel to Cuba. We had been on several Viking river cruises and were looking forward to the brand new ocean ship. The ship was amazing from our cabin to the entertainment to ... Read More
We code Viking as they were one of the first cruise lines to travel to Cuba. We had been on several Viking river cruises and were looking forward to the brand new ocean ship. The ship was amazing from our cabin to the entertainment to the fitness room to the spa to the restaurants. We especially enjoyed the Rat Pack singers as part of the entertainment onboard. We each had a massage and enjoyed the snow grotto. The fitness rooms had all of the equipment we needed to work out while at sea. Our cabin had a coffee maker, small refrigerator with complimentary water, snacks and soft drinks that were replenished every day. We also had complimentary robes and slippers and binoculars in our cabin. Our cabin steward was attentive to our every wish. Our first stop was to Key West where we sailed on a catamaran for a snorkeling adventure at a reef filled with colorful fish. Havana is an amazing city and we enjoyed our ride in a 1952 Chevy convertible to dinner at a Cuban fusion dinner. We were then treated to an evening at the legendary Tropicana Club followed by staying overnight in a 5 Star hotel in Havana. The next morning we toured Fusterland in Havana before heading to the Bay of Pigs museum, I highly recommend visiting Cuba before it changes and traveling on a Viking Ocean ship. Read Less
Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.5
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.1
Enrichment 4.5 4.3
Service 5.0 4.7
Value For Money 5.0 4.3

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