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549 Miami to Transatlantic Cruise Reviews

We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. ... Read More
We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. Embarkation went fairly smoothly. We were on the ship by 12 enjoying our first cocktail of the cruise. On the other hand, disembarkation was a complete nightmare. It was the worst experience we have EVER had leaving a ship. The original, final port was supposed to be Barcelona. However, at some point in time, the final destination was changed to Tarragona with Barcelona in parenthesis, which on other cruises indicates an alternate name for the same city or a city located close at hand. Ex. Thira (Santorini) The reason our ship was shunted to Tarragona, which as it turns out, was more than an hour away from Barcelona, was because Norwegian had also scheduled the Epic, a mega ship with our EXACT itinerary. GRRRR! Just hours away from Epic, the Jade was also scheduled & appeared in port at least once with us. That meant a mad scramble for cabs and overcrowding in historic sites and eateries. Also, the Epic was so monstrous, that Barcelona could not accommodate both ships. That meant, our ship was dumped at an industrial port with no clue how to process passengers through immigration. It was a mad house. We couldn't leave on foot because of security. We waited for our own charter bus they wouldn't let in, because all the ship's shuttle buses had priority. (Norwegian had offered to "help" people get to Barcelona for a mere $30 pp. via their shuttles.) While trying to exit the ship, crew members had been given conflicting information about how to direct people and there was an area where 2 different lines were snaking in opposite directions. In short, it was an awful experience and by the time we got our pre-reserved ride, we arrived in Barcelona 5 hours later. This disembarkation fiasco and the double booking of other Norwegian ships at the same ports, will be at the forefront of our minds when considering whether to sail with Norwegian again. Read Less
Sail Date April 2019
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; ... Read More
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; the six days at sea just relaxing was the perfect introduction to cruising. We are from Ontario but have a place in Florida on the Gulf coast. We decided to leave our car in Gulfport and do a one-way only rental to get to Miami port. It was very reasonable and easy to get to the ship since the car rental company had numerous shuttles to the port. Not having to leave our vehicle in long time parking was another plus. Embarkation was smooth and in no time we were sitting in O'Sheehan's having Shepherd's Pie and enjoying a glass of wine. After lunch we did a cursory exploration of the ship while waiting for our stateroom. I've never been on NCL before but even without experiencing the Star pre-refurbishment I have to say based on older images of the pool area, the removal of the slides has vastly improved the vibe. I liked the layout of the ship, its smaller size and the fact you can walk the perimeter on one deck. Our starboard balcony stateroom was near the aft on deck 9. The size was agreeable, the beds comfortable, and it had plenty of storage for our belonging in the closet, in the drawers and under the bed. The bathroom was laid out well. Everything was in perfect working order. We brought a universal plug to increase versatility for using our tablets and phones. We asked our room steward, who was low key and very efficient to remove the bar contents since we had brought our own wine. We don't care about towel animals and won't judge a person's ability to do their job based on the lack thereof. I think they are overworked enough without the added burden of providing towel animals for our entertainment. Being fairly small the only thing I was a little disappointed in was the haze on the glass balcony spoiling my view. But not to fear! A scrubbie and some cleaner got rid of it pretty quick! When we booked we got all the freebies: the specialty restaurants, the drinks package, the strawberries, wine, and internet. I figured because we were on a 15 day cruise I'd purchase an additional 4 specialty restaurant packages so we could alternate between the specialty restaurants and the regular dining venues but decided we wouldn't purchase anymore since it's really a lot of food. We were pleasantly surprised by the food in the regular dining venues. Everything we ate was very good and I loved having breakfast in Versailles and getting perfectly cooked poached eggs and properly brewed tea. With the exception of a tough as shoe leather steak which was traded in for a better entree and some mashed potatoes the consistency of glue we enjoyed the food. We didn't go to all the performances in the theatre but the ones we did go to we enjoyed, especially the Barricade Boys. There were quite a few bands playing around the ship and on the whole they were quite good but one band near the pool had a female singer who was always off-key. I found they were heavily geared to salsa or Spanish music which may have been due to the final destination. I would have liked to hear more jazz. The ports were wonderful. With the exception of the Hop On Hop On buses, we didn't do any excursions, just strolled around the ports, perusing the stores and enjoying the architecture, the gardens, and leisurely lunches. We stayed an extra three days in Barcelona and fell in love with the place. We are planning to do this cruise again next year so we can stay longer in Barcelona. I'd like to say the crowning moment was a smooth disembarkation but that would be a lie. It was smooth going until you got off the ship into a chaotic scene. Huge lineups for non-existent taxis. Lineups for pre-ordered private hire cars or mini buses that couldn't get into the port because of the buses NCL organized for a price. No one knew what the hell was going on. Every person you spoke to who seemed to be in charge gave you conflicting advice: you could walk out of the port, you couldn't walk out of the port, it was forbidden to walk out the port, it was Tarragona's fault, there weren't enough cabs, etc, etc. etc. One police officer I spoke to said the whole debacle was the fault of NCL because they had made no provisions for their passengers to leave the port. Eventually, after an ominous change from sheer frustration to outward anger to their predicaments, the police officer advised that Tarragona was going to provide buses, free of charge, to move out all these people who had been waiting for hours. People missed their train connections, their flights, endured uncomfortable conditions, and NCL staff who refused to get off the ship to talk to passengers. It was pretty shocking. And a quick review of the schedule for cruise ships to dock at Tarragona for 2019 and 2020 shows that they regularly host cruise ships, some much bigger than ours, and have been doing so for a while but in CONJUNCTION with cruise lines who obviously know what the limitations of the port are (industrial) and plan accordingly. I am very disappointed in this introduction to NCL. I am even more disappointed in their continued lack of acknowledgement for this egregious oversight, choosing to take the cowards way out and blame it solely on the port. Not cool, NCL. 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Sail Date April 2019
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our ... Read More
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our happiness, wellbeing and safety. The entertainment onboard was fun and engaging. The show on the last few nights were memorable. The sailing over the transatlantic was so smooth and we were always on time or even earlier than promised at the ports. The food onboard was delicious (Buffett and specialty restaurants), the selections were varied, the distinctions for adult and family entertainment/venues were clear and followed. I greatly enjoyed my time aboard the Norwegian Star. The veterans group was the best group of folks. I made new friends and the staff was amazing. I feel like they were a part of my family! Would cruise with them again in a heartbeat. Read Less
Sail Date April 2019
Ambitious choice for first cruise did not disappoint. Tranquil seas and amazing weather allowed smooth trans-Atlantic motoring followed by a stellar line up of beautiful and historic ports. Excellent food, beverage and entertainment. ... Read More
Ambitious choice for first cruise did not disappoint. Tranquil seas and amazing weather allowed smooth trans-Atlantic motoring followed by a stellar line up of beautiful and historic ports. Excellent food, beverage and entertainment. Enjoyed a well appointed, clean and spacious cabin with a lovely picture window meticulously serviced by our gracious steward Johnson who provided an unsurpassed level of care. The ship was well maintained and seemed efficiently operated. Some service desk agents provided erroneous information about such information as provisions for obtaining currency from debit card charges resulting in wasted time. Many of the procedures of the service desk seemed overwrought and inefficient frequently resulting in unnecessarily long waits at the service desk . The only other mildly sour note for us was poorly coordinated disembarkation on the last day resulting in confrontations between flustered passengers. Overall, we were impressed with our first experience and plan to cruise again soon. Read Less
Sail Date April 2019
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of ... Read More
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of disembarkation being Barcelona, was changed to Tarragona, Spain. We were never notified of the change but just happened to pull up a more current copy of the itinerary that now stated Tarragona instead of Barcelona. I called my NCL contact person and verified the change without any explanation of why the change. NCL arranged a transfer to Barcelona from Tarragona with more than a reasonable charge. Would we have not gone on the cruise if we knew that we were not departing in Barcelona. I am not sure. I am 80 years young and to get their "drink package", it would be an additional $1300 for a couple. Okay, don't take the drink package, which we didn't. Most of the people on the cruise were in my age bracket. We all (the ones that I talked to) fully agreed that the ship kept the temperature about refrigerator cold throughout the common areas of the ship. Very miserable. Some travel companies keep their repeat travelers very happy but NCL is not doing a very good job of that for our last few cruises. We belong to Latitudes but other than two dinners in one of the Specialty Dining Rooms, what is it worth to belong. The aisles in the Buffet (crowded beyond belief) were laid out by someone that had never been on much more than a row boat. Lastly, the staff of the Star, as have been on all of the other NCL ships, still a very great bunch of of people. All very friendly and helpful. One of the biggest reasons that we keep coming back to NCL. BUT, we are now starting to look at other cruise lines. MSC has given us credit for all of the points that have earned on NCL, We'll see what the future brings us. We are certainly not as loyal as we once were. Read Less
Sail Date April 2019
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to ... Read More
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to schedule one. That was a joke. It was our first cruise and maybe our last. Everything we did on board they wanted money to give us the information we were supposed to get in the seminar. I.e., how to increase your metabolism. Teas to heal the body. Bingo etc. the ports were nice as we booked excursions at each. We did find out we could have picked someone at port for the same excursion at half the price. Go figure! The shows were ok. A few better than the rest. And you couldn’t swim in the pool the water was to cold for us. The only issue with the room was the size. Had to squeeze by to get to the other side of the bed. And the toilet area was a joke. We had a mid ship balcony on the 10th floor. Well good thing we didn’t put down a deposit for another cruise!!! Read Less
Sail Date April 2019
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as ... Read More
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as much needed face-lift on this 19 year old ship. I know the layout of this ship very well and really enjoyed most venues including the specialty restaurants Moderno, La Cucina and Le Bistro. 6 days at sea may not work for everyone, but it was exactly what I was wanted with no work emails or phone calls to return. Cutting the digital cord allowed me to completely relax. Ports were good, no complaints l had never been to Punto Del Gado or the Azores or Madeira and their beauty did not disappoint. Seville and Granada were wonderful trips, as Was Tarragona, our final port for debarkation. Entertainment was ok, not quite the calbre or as polished as on the bigger NCL ships, but not bad. Service was good to excellent in all dining venues, one exception was a Guest Services person who was a tad condescending when i asked to have a bar charge removed from a dining bill. I was charged for 6 glasses of wine when I had ordered just 2. I was a bit annoyed that i had to insist the charge was not accurate. I then had to revisit the same issue 2 more times to get the charge removed. Weather on our cruise was fantastic and the Atlantic was like glass. Read Less
Sail Date April 2019
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and ... Read More
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and excursion staff. The latter three categories got the brunt of passenger problems and showed the strain. They were brusk and unhelpful. One more negative: Disembarkation was a nightmare. Originally the cruise was to end in Barcelona. A few months before departure NCL changed the end to Tarragona, 40 or so miles south on the Spanish coast (without notifying people, there were a number of unhappy passengers who had booked hotels in Barcelona). Tarragona is fairly small and didn't have near enough taxis to accommodate a couple of thousand people in the space of a couple of hours. NCL appeared to think its responsibility ended when you got to the bottom of the gangway. There you were in a line (more a scrum) of a few hundred people jostling for a ride into town. It took about an hour and a half to get a cab. NCL earned a lot of dissatisfaction that morning. On to the good. Staff: The cabin steward was pretty much perfect. Whatever you might want seemed to appear before you thought to ask. He went so far as to straighten a pair of shoes I'd thrown in a corner. The restaurants and bars had great service with a smile. The exception was O'Sheehan's, the restaurant, not the bar. The servers were slow and made a number of mistakes in orders. Food: The food was good not great for the most part with the exception, again, of O'Sheehan's which put out pretty bad food. The main dining rooms were on a par with most chain white table cloths restaurants. The buffet? Well it was a buffet, that about says it. Great omelets though. It could get a bit crowded during the mealtime rushes. I ate at the Sushi bar, great; Cagney's, very good; the Asian restaurant whose name escapes me, good and, Le Bistro, excellent. Reservation times were honored; but, the restaurants were never overcrowded, I never had to wait for a table. Internet: I know most people don't care about internet on a cruise. Unfortunately, I need internet to work, even on vacation. The internet was barely adequate and quit working on the last two sea days before getting to the Azores. No notice from NCL as to why it was out or when it would come back on. After twenty minutes standing in line I learned that someone in Miami forgot to "tune" a satellite. And the internet never worked in Spice H2O which is a shame as the area is a really nice place to relax and have a coffee or a glass of wine. Latitude check in: None that I could find. Activities: There were a bunch, none of which interested me. Ports/excursions: I booked one excursion through NCL in Cadiz to the "White Villages" which are about an hour away. The scenery was great, the guide, not so much. Her English was not very good and she spoke it very fast, although that really didn't matter as she set a pace that left most of the, let's call us no longer young, group twenty or so yards away from her so that we couldn't hear what she said anyway. I enjoyed wandering around all of the ports through great architectural neighborhoods, stopping for a cappuccino or glass of wine. Food and drink at the cafes and restaurants was dirt cheap by American standards. Drink packages: You'd have to drink from breakfast until going to bed to make the cost of a drink package pay off (well maybe not quite that much). But, if you get one of the higher priced packages and get it as a perk, the $20 a day mandatory tip is a pretty good deal if you look at it as the cost of the drinks and a tip. I'm mostly a wine drinker and while the offerings weren't great, they were quite drinkable. The backbars looked to have most of the "top shelf" liquors you would expect. Entertainment: The primetime acts/shows that I saw were all very good. The lounge and pool deck singers and musicians were okay. NCL app: It worked nicely, showing what you have spent, what the entertainment schedule for the day was and what reservations you had. iMessage, for those with an iPhone, worked well. A couple of other things: I was apprehensive about the ship being crowded as it was sold out, or close to it. Other than in the buffet, I never felt crowded. I'd say the median age of passengers was mid to late sixties. If you are young and looking for some nightlife, you might want to stay away from a transatlantic cruise. Read Less
Sail Date April 2019
We chose this cruise because it was sailing across the Atlantic. Neither of us had ever partaken of a cruise before. It exceeded all our expectations. As first time cruisers we were completely at a loss what to do, where to go, ... Read More
We chose this cruise because it was sailing across the Atlantic. Neither of us had ever partaken of a cruise before. It exceeded all our expectations. As first time cruisers we were completely at a loss what to do, where to go, procedure once we boarded the Star. Although staff at the passageway door, no real instructions provided not even when we asked. Some sort of orientation session would have been nice for the few of us who had never cruised before. 99% of the time the staff was fantastic doing everything they could to ensure we had the best time of our lives. The only negative related to staff was the information/customer service desk. We learned quickly that if you asked a question, even about important stuff (lost items, disembarkation/customs procedures) the answer would be different with each staff person you asked. Dining was incredible. So much variety and so well prepared and tasty even at the buffet, the available restaurants were icing on the cake. Ginza was our only disappointment. Tried it twice. Food not bad, just not very good compared to everywhere else. Loved the crossing best of all. Ideal port/shore excursion scenario for us would be to alternate shore days with sea days. Enjoyed the shore excursions on the islands immensely. Soon realized that one could have just as rich a shore experience on our own at mainland ports without the extra expense of booking a tour and without the 'forced shopping' stops as one person put it. The entertainment each night was spectacular. Such talent on the production team (singers, dancers, musicians) as well as the guest performers. The musicians who performed on a daily basis throughout the ship varied in style and ability. The best by far was Duo 4:40. It showed by the audience they drew. No matter the venue they played at, it was always packed. All in all a wonderful, marvelous experience that went far about our expectations. Definitely go for it!! Read Less
Sail Date April 2019
Our first transatlantic cruise! Originally scheduled to reach Barcelona but was diverted to Tarragona. Weather during the crossing was fabulous. Sunshine, warm temps and smooth seas. The Star was refurbished last year and was is great ... Read More
Our first transatlantic cruise! Originally scheduled to reach Barcelona but was diverted to Tarragona. Weather during the crossing was fabulous. Sunshine, warm temps and smooth seas. The Star was refurbished last year and was is great shape. Crew was wonderful. Entertainment ranged from great to hohum. Food was up to NCL standard. Ports were great. Could easily use NCL or go on your own. The Roman theatre in Cartagena should not be missed. The nightmare began when we disembarked. We were warned that Tarragona was a small town with limited taxis and to allow extra time. We were not told that Tarragona is an industrial port and not equipped to handle cruise ships. First, the gang plank was extremely steep and dangerous for people with mobility issues and trying to carry off luggage. Then we got into the taxi line with 2000 other people only to learn there were only 5 taxis servicing the pier. There was no pedestrian walkway and the pier was lined coal and other industrial materials so it wasn’t safe to walk off. We waited 3 hours before they finally got a bus to start taking us to the city center and then we walked about 3 blocks to the train station where we had to buy new tickets since we missed our train. We thought allowing 3 hours was reasonable for a 2.8km trip. We never saw an NCL staff person of any authority on the pier accessing the situation. I don’t know how elderly or people with mobility issues endured this situation. It was such a shame to end such a wonderful cruise at such a horrible port. Avoid Tarragona. Read Less
Sail Date April 2019
I am writing this following a April 2019 transatlantic crossing from Miami to Lisbon ( an itinerary to be repeated in 2020 ). This is a wonderful all inclusive experience as PONANT includes fine wines (including French champagne), ... Read More
I am writing this following a April 2019 transatlantic crossing from Miami to Lisbon ( an itinerary to be repeated in 2020 ). This is a wonderful all inclusive experience as PONANT includes fine wines (including French champagne), alcoholic beverages, tips and even WiFi with no additional charge to the cost of the cruise. Cabins feature toiletries from Hermes and offer all the comforts one would expect from a 5 star cruise line. Dress, however, is country club casual. While PONANT has deep French roots, the entire onboard staff is fluent in English and everything, including announcements, menus and shore excursions, are offered in both English and French. The cuisine, as one would expect, is gourmet and there is complimentary 24 hour room service for those who so desire. On my cruise entertainment included several singers and dancers, a guitar player and professionally trained classical pianist. There is also a lecturer, giving separate presentations in the theater in English and French. Shore excursions sold onboard are varied. The Captain and officers are quite visible and friendly with guests. And the service staff goes beyond expectations, quickly learning guests names and preferences. It should be noted that PONANT offers a number of itineraries with no single supplement, which can easily be found on their website. Read Less
Sail Date April 2019
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could ... Read More
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could be improved was the lack of 24 hour food. The larger ships have a place where you can get some some savory and sweet snacks almost round-the-clock. One thing they added for the lunches in the dining room was some hot buffet and dessert. This combined with the tutti salad bar made the lunchtime much more enjoyable. Whoever thought of that gets a gold star. Otherwise the repeating lunch menu got tired real quick. As this was a repositioning cruise, the enrichment lectures were lacking. Could have done a little more. The port of Ponta Delgada is not as good a stop as Madeira or the Canary Islands. The service was excellent and the ship in good shape. Enjoyed the cruise overall. Read Less
Sail Date March 2019
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the ... Read More
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the Brilliance you knew you were in for a special cruise right from the time you boarded and were greeted and served champagne. Not so on this ship. On the Brilliance each evening at the special reception for Diamond and up guests the crew dressed in themed costumes and the lounge was decorated in a similar theme. Not so on this ship. On the Brilliance the Centrum was decorated for departure and upon reaching the final destination it was re-decorated to reflect the place of arrival. Not so on this ship. Cabin service was exceptional. Food in the Windjammer buffet and the main dining room was good also, but the buffet deserts were only good sometimes, other times poor. Entertainment was generally good. The volume level for the pool deck movies was ear splitting and there were only a few people watching each night as a result. The rest of the deck was deserted. There was constant work going on with much noise and noxious odors. Sea conditions were mostly very smooth except around the Azores and the last sea day from Valencia to Rome. Temperatures were much warmer than expected and only in Valencia was there any appreciable rain, so the weather was far better than expected for a crossing this early in the spring. The airport transfer in Florida was terrible, but the one in Rome was very good, although very expensive at $75 if booked with your cruise. Inexplicably it was only $71.99 if booked on board! Never experienced that one before! Guest services staff were generally excellent. Overall the lack of the ship having that special atmosphere of an Atlantic crossing was a disappointment. The ship staff obviously approached this has just another cruise, ho-hum. Read Less
Sail Date March 2019
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good ... Read More
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good choices specialty the classic series and Forever group.Embarkation was slow and disorganized same at ports .One thing they did not pay much attention to washing hands at the venues sometimes machines was empty. Dining room waiter and assisted we had were excellent in general everyplace waiters were absolutely helpful. and good. We're nice set up for Crown Royalty members. We never met all the officer just few and on Capitan reception only cruise director and hotel manager excursion stuff. In many areas different than our other cruises on Royal. Food was good some days others not fish was or overcooked or not cooked enough. Desserts small choices specially at dinner time. Always pushing sales but merchandise is same all the time. Read Less
Sail Date March 2019
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First ... Read More
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First night in Giovanni’s ordered filet medium well.. was medium rare and took 25 minutes for another. Too late. Tho the shrimp was good Chops Ok MDR service poor except for one evening. One night we sat for 20 minutes and finally asked for a server. Food poor. Buffet the same. Fresh Vegetables looking worse for wear within days of sailing. Jello for dessert! Public areas not clean. Restrooms dirty. Paper on floor. Men’s restroom not clean around toilets. We spoke with housekeeping but to no avail. The “canned” air in cabins debilitating in spite of our balcony. Too much smoking...can’t believe people allowed to smoke INSIDE the casino On a positive note...liked layout of the ship. The crew was fabulous! They truly cared about their passengers. They did a nice happy hour for diamond etc every night. Nice to have decent coffee in diamond club. Our cabin steward was terrific. Our cabin was nice. Officers were disengaged. When I saw an officer and spoke to him or her I usually got little or no response I’m sorry to say it was a terrible experience. We shall never use RCL again. We are back To Celebrity. Read Less
Sail Date March 2019
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage ... Read More
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage at the terminal was poor and we had a hard time finding the right assembly point.The security man who checked our bags was rude. All the crew members were excellent as usual - helpful and friendly. Our cabin attendant, Mr. Igusti was great, as was Mr. Iputu, who looked after us very well at the Windjammer. The Windjammer greeters were always smiling and friendly and made us welcome. We had some breakfasts at Tides, which were pretty good, and the waiters there were courteous and helpful. But most of our meals were at the Windjammer. I am vegetarian and find the buffet has far more choices for me than the main dining room. Food quality at the Windjammer was variable. I found the salad bar quite good most of the time but sometimes items that ran out were not replaced very quickly. Blue cheese dressing, my favorite, often ran out. The vegetable curries were good. The veggies were OK, but variety was not great. Mashed potato was fine but baked or roasted were poor. The cold drinks were pathetic - flavored water instead of real juice. Coffee was usually appalling and we opted for tea most of the time. Cheese selection was poor, blue cheese was rarely available. Desserts were sometimes good, but some of the cakes looked nice but were extremely dry. I never saw the executive chef at the Windjammer, unlike on previous cruises. We enjoyed the evening entertainment, especially David Naster, who was hilarious. The orchestra was good but some of the female singers higher notes seemed rather distorted by the sound system.The four tenors group was great. We always go our own way at the ports as we find the organized tours grossly overpriced. Ponta Delgada was nice. Gibraltar was very enjoyable and we liked the gondola trip and the monkeys a lot. Alicante was pleasant. Valencia was a big disappointment, with a long and expensive bus ride and very little to see. On balance we found this ship lacking, and will probably try a different company for our next cruise, I'm sorry to say. Read Less
Sail Date March 2019
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore ... Read More
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore excursion desk beyond poor. Expansion of diamond lounge was a great move. Luggage confiscated without notification or cause. Incorrect and conflicting information on shore excursions. No one at desk would double check with vendor for correct information. I completed a cruise questioner on day 6, all above comments mentioned and ignored. Sometimes simple things can be best: egg drop, master chef contest, free speciality coffee, all great ideas. By what appeared to be a concerned crew, but lack of follow up in many other areas disappointing. Made my time dining reservations six months out, but had to change time due to another person. Entertainment was the cruise highlight, as was my mate Read Less
Sail Date March 2019
This was my first Transatlantic cruise and I'm so glad we chose this sailing. The weather was ideal and we only hit what could be considered rough water on our last sea day in the Mediterranean. There were many positives and some ... Read More
This was my first Transatlantic cruise and I'm so glad we chose this sailing. The weather was ideal and we only hit what could be considered rough water on our last sea day in the Mediterranean. There were many positives and some negatives and some of them may be deal breakers for some people so I will do my best to describe them. Embarkation in Miami: surprisingly slow. The security scan part was very quick, but the line upstairs took quite awhile. Overall ship: some wear and tear is evident. I like the navy blue and nautical themes. Jewel is classic Royal Caribbean style. There are places where the carpet is getting thin, with minor cosmetic damage to walls, trim, flooring. This didn't impact my cruise but it is noticeable. There is also a very occasional vague sewage smell we noted. I'm not sure what that's from. We both smelled it and commented when it reappeared. Fortunately it was not constant. Smoking is a problem, which I will describe later. Food and Service: We gave up on the main dining room and retreated to the Windjammer. It was comically slow dining room service. Our waiter just didn't seem to get certain things and the assistant waiter just disappeared. One glass of water is apparently all you can get at dinner. Coffee orders were taken after you were served dessert. I was on this cruise to relax and Windjammer was the answer. I've been on other ships where you struggled to find a table at WJ, but Jewel has wonderful seating options, both inside and outside. There was always something I was happy to eat and it didn't take 2 hours. The staff there was wonderful. The Solarium snack bar had some okay choices for later night snacks but Jewel is lacking in options if you are used to the bigger ships. Bars and lounges: I can't speak to the scene in the Diamond Lounge but the bars were quite sedate. This was not a party crowd lol. No problems with service. Things to do: we pretty much did out own thing. There seemed to be a decent amount of stuff in the cruise compass if you are looking for it. I was always happy to hear Rosario Strings playing as we passed through the Centrum. We really enjoyed the movie offerings, though the cinema is too small. Loved the evening movie by the pool option. Cabin: we were midship on deck 7 in a balcony, overlooking the lifeboat roofs. I actually didn't mind the roofs as it made it feel more private than being open to the promenade deck. The cabin was fine, plenty of storage, everything worked. I was glad I had brought a multiport charging plug extender thing. The ports: Awesome!! Each port was new to us and we loved them all. I had never heard of Alicante before this trip and I really hope to go back there for a longer stay sometime. We had fantastic weather in Spain. April in Valencia is not to be missed. We did an Airbnb experience there which was phenomenal. Uber is inexpensive in Valencia and very handy. The Problem With Jewel: The Centrum design, and smoking. I just don't understand the Centrum as an event space. The floor accommodates about 20 people max, and then people can look over from balconies. You have poor acoustics, with someone on a microphone hawking art auctions or whatever, it's not pleasant. The bigger problem is the smoke, which is sucked out of the casino and up the Centrum which acts as a chimney, spreading smoke up and out. Royal has no doubt crunched the numbers and decided they make more money out of smokers in the casino then they lose from people who don't come back. If you are a smoker, this is your ship. The rules are on your side. For me, it will make me think long and hard about going on Radiance class again. If you are allergic/asthmatic, stay away! I wish they would just add the sealed smoking rooms you see at airports. All in all though, this was a wonderful vacation. This ship is more for relaxing than exciting activities. There is no flowrider or sky diving simulator. It draws an older, quieter crowd of experienced cruisers. Read Less
Sail Date March 2019
I recently sailed on a trans-Atlantic voyage and a western Med cruise. I had a Grand Suite for the first segment and a Penthouse Suite on the second leg. Both staterooms were equipped with a bluetooth Bose speaker. I enjoy listening to ... Read More
I recently sailed on a trans-Atlantic voyage and a western Med cruise. I had a Grand Suite for the first segment and a Penthouse Suite on the second leg. Both staterooms were equipped with a bluetooth Bose speaker. I enjoy listening to my own playlists on Spotify. If you do too, I recommend that you download your favorites before leaving home as streaming services are blocked once you're on board. The Grand Suite was spacious and it was nice to be able to host a cocktail party for nine. The butler arranged for a bartender and canapes. It was a very nice get together. We also enjoyed the convenience of having a second bathroom. The crossing was very smooth - one of the best, according to the Captain. The itinerary was interesting and featured some nice ports of call. I especially liked Madeira and Cadiz. Would highly recommend this as a wonderful way of getting to Europe. Read Less
Sail Date March 2019
Based on the Regent brand, I was expecting a lot more than was delivered. I have been on other Luxury cruises which far surpassed this experience in every way possible. Even cruises which are lower in the luxury scale have often (if ... Read More
Based on the Regent brand, I was expecting a lot more than was delivered. I have been on other Luxury cruises which far surpassed this experience in every way possible. Even cruises which are lower in the luxury scale have often (if not always) surpassed the entertainment and enrichment series which is so important on TAs with many days at sea. The cabin was acceptable but like the rest of the ship worn and tired. The food was plentiful and certainly looked appetizing. In fact the issue was not the looks of the food or the variety, rather the flavor or lack of it....this was true in all restaurant venues. The one place where the cruise truly stood out is in service. I cannot site one exception - all staff members were courteous, professional and willing to do everything for your comfort. I would give Regent a 50/50 chance of getting us back on board. Read Less
Sail Date March 2019
I chose this cruise for the itinerary, because several ports had an overnight giving 2 days in those ports. I saw Divina launched in Marseille in 2011 and sailed on her as a solo traveller the following year, and loved it, so was looking ... Read More
I chose this cruise for the itinerary, because several ports had an overnight giving 2 days in those ports. I saw Divina launched in Marseille in 2011 and sailed on her as a solo traveller the following year, and loved it, so was looking forward to sailing on her again. I have a friend I travel with now but we choose to have our own cabins. Paying a single supplement is huge so we always book interior cabins. I booked this cruise roughly 18 months prior to departure and choose cabins on deck 9 close together. On getting our final payment papers I discovered we had been allocated different cabins 4 decks apart, not the cabins I had chosen. I contacted MSC Sydney and they said MSC had the right to change cabins even though I was under the assumption we had in fact paid more for cabins midships on a specific deck. Eventually we were allocated cabins on the same deck but deck 13 forward - not an ideal position as far as I was concerned. My friend and I were very disappointed and in fact I didn't want to take the cruise. We are both Black Card members with MSC but that did not change the situation. Our early preference dinner seating had also been changed to late seating. Once on board in Miami we went directly to the Black Crab restaurant to ensure we could get first seating for dinner as we both require to eat early for health reasons. We were told there were no seats left and that early seating was reserved for American guests - that did not impress us. Thankfully we recognised a head waiter we had met on an MSC cruise from South Africa last year (and he remembered us) and he organised seating for us at the early sitting. Having two days in port was fabulous as it gave you the option to stay ashore in the evening. New York was our first port and we used the Hop on Hop Off bus that included a boat tour to the Statue of Liberty. Great value for money to get around NYC. Bermuda was the second port but unfortunately there was a medical emergency and we had to turn back towards the US for a helicopter transfer, which took about half a day. During that time a storm developed near Bermuda and stopped Divina from getting into Kings Wharf. We had 5 fairly rough cool days at sea before arriving in Ponta Delgado in the Azores. I'd been there before and just loved it the first time. The weather was also fabulous - they'd had several days of bad weather so we were lucky. Teneriffe in the Canary Islands was substituted for Bermuda but just for one day. Lisbon, Portugal our next port was great. We had an overnight and left early the next morning. Remaining ports for a days visit were Malaga and Valencia in Spain, Marseilles ending in Genoa. We were joining MSC Sinfonia the following day for a Mediterranean cruise so an overnight in Genoa - a really surprising city. We mainly used the Hop on Hop off bus or just walked around the port. Most port authorities have their own shuttle buses too and fro the entrance, often free so there is no need to book the MSC shuttle which was often quite expensive. The food was good and the buffet has an excellent choice of food, although I feel the restaurant menu is not as good as it was when I first started cruising with them. The entertainment was very good, however on the sea days there was not a to to do as the pool deck areas were not usable, due to rough seas and low temperatures. A lot of passengers spent their days in the covered pool but to me it was like a sauna and very noisy. If you decide to book this repo, make sure you take adequate warm clothing - a lot of passengers hadn't researched temperatures, and MSC sold a lot of jackets. Thankfully I had done the research and had a down filled puffer jacket and body warmer. New York hovered on freezing on both days and several other ports were not at all warm and the wind was quite cold, so my jacket and body warmer got a lot of use. The Social media package is a good option to keep in touch with family and friends and much cheaper than buying a full internet plan. This wasn't advertised on the website but I had used it on previous years with What's App being my prime app. It's also much faster than Messenger and more secure. Read Less
Sail Date March 2019
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my ... Read More
I chose this cruise because it left from Miami where I live. The ship is beautiful and is keep extremely clean in all areas. Service in all area were polite, pleasant and happy to help in any way needed. I was a single traveler so my cabin was quite comfortable. For two people I think the drawers are not adequate.Shower was exceptional hot water whenever needed.The Manfredi's restaurant was the best food and service on the ship. Breakfast and lunch at the buffet and pool area had great selections of food chooses. The night time shows in the theater were very good, young and enthusiastic performers. The late night Torshavn Clubs entertainment , the Viking band and both singers and guitarist were exceptional. Shore excursion on St Martin was disappointing, too long and very depressing area. Excursion on Madeira and Barcelona were excellent. One last note traveling as a single person, the supplement charges are quite high. Read Less
Sail Date February 2019
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After ... Read More
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After five days of being at sea, there is no let up in the attention to detail and graciousness. The food is generally quite good; the sushi bar is excellent and Manfredi's is uniformly delicious. We regret getting the silver spirits package however because one of us drinks only wine and the included wines listed are sub-par. The hard liquor choices on the other hand are wide-ranging and more than sufficient! Silver Spirits runs about $20/day and covers drinks up to $15, which is the price we normally pay for a single servings of wine so we thought we'd be okay, but were quickly disappointed. Next time we'll know or bring our bottles onboard which they permit. Love the ship, the room to spread out and the wifi has been terrific! Read Less
Sail Date February 2019
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, ... Read More
We have sailed transatlantic six times, this was the best experience in many ways. The five lecturers kept us busy two or three times s day with history, ecology and sports talks. Athens crew was friendly, helpful, professional, informal, consistant. The food was excellent in all venues. There is no extra charge for the two specialty restaurants, The public spaces are comfortable with many quiet nooks, books, art, board games, etc. The cabin is large and well furnished with a great bed. The bathroom has a large shower and heated floors, there's a built in night light. Very good entertainment, it varied from classical to song and dance plus we had an exceptional magician who also gave free classes. Viking Star transatlantic fills your sea days with interesting speakers, cooking classes, bridge lessons, craft classes, all free. Overall, great value for money. We are ready to do this cruise again next year. Read Less
Sail Date February 2019
We chose this cruise as an end of winter getaway to the lovely Caribbean. Embarkation was efficient and we were on board within minutes. Disembarkation was on time and also efficient. The ship is old but clean and well maintained. We ... Read More
We chose this cruise as an end of winter getaway to the lovely Caribbean. Embarkation was efficient and we were on board within minutes. Disembarkation was on time and also efficient. The ship is old but clean and well maintained. We were offered an upgrade to a higher category which we gladly accepted and paid for, however, we were in a cabin directly above the show lounge which meant no afternoon naps due to the noise of rehearsals and no bedtime prior to 10:30 pm. Although this is not very late, the entertainment is so poor one may desire an early night rather than sitting through another mundane show. This was our third time on Oceania and most likely our last, as we have missed ports on every cruise. On this cruise we had a medical emergency and diverted to the Turks and Caicos Islands which meant we were unable to make it to St. Kitts. We were also 4 hours late getting into Nassau without explanation from the Captain. As a result we had four and a half seas day, rather than the 3 we were supposed to have on the 10 day cruise. Fellow passengers were less than happy. Service on board was excellent, always pleasant and professional. The quality of food did not meet expectations. Sometimes the meat was tough, other times the food was lukewarm. The food in the Toscana and Polo Grill was not as good as on the Marina. Read Less
Sail Date April 2018

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