Sail Date: July 2019
This was the worse cruise I have ever been on. The food was horrible. The service is horrible. The housekeeping was mediocre. The only good part was the kids club. My son was treated well and he met so many other children from different ... Read More
This was the worse cruise I have ever been on. The food was horrible. The service is horrible. The housekeeping was mediocre. The only good part was the kids club. My son was treated well and he met so many other children from different countries. The cruise was just like it was not organized. Several people had things stolen out of their luggage and no one was responsible. Customer service was really nasty and demeaning. one couple paid for an excursion and they are not from the US. The customer service told them that they did not pay for it. After a few days after we left that island they found out that they did pay for it and they were not accommodating. They wanted to pay the couple in US dollars and they were from Britain.It was just ridiculous The ship shook like the engine was going out. I could feel the vibration of the engine. It sounded like the carburetor was going out. I will never ever use this cruise line and I am going to tell everyone else not to use it. Read Less
3 Helpful Votes
Sail Date: May 2019
I chose a cruise on Norwegian Sky from Miami to Nassau, Bahamas and Great Stirrup Cay. This was my second cruise on Norwegian - being thus, I was offered priority check in, which never happened, and was supposed to receive a bottle of wine ... Read More
I chose a cruise on Norwegian Sky from Miami to Nassau, Bahamas and Great Stirrup Cay. This was my second cruise on Norwegian - being thus, I was offered priority check in, which never happened, and was supposed to receive a bottle of wine in my stateroom, which never happened. They told me once I was in my stateroom and checked in that they only offered a bottle of wine for 4 or more day cruises. And I never got an answer as to why I didn't get priority check-in even though it was offered when I booked the cruise. Why don't they share that information PRIOR to checkin when I booked my cruise? Here are my thoughts about this lackluster cruise line and this very mediocre cruise: 1. Watered-down alcoholic and non-alcoholic drinks. Poor carbonation in all soft drinks. 2. Juice in buffet has sugar substitute in it - would have been lovely if they let consumers know somewhere on the machine. 3. Broken outlet falling out of the wall in the stateroom bathroom. 4. No soap in stateroom bathroom and watered-down shampoo and body wash in shower. 5. Noise level was appauling in staterooms. Never a moment of peace and quiet, and guests next door partying as if they were the last human beings on earth. 6. Great Stirrup Cay - Norwegian's private island - you have to bring your own towels from the ship, the island is dirty, incredibly high priced shore excursions that are not worth the money. If you lose one of your 2 towels, Norwegian bills you $25. This is an outrage. 7. Nassau, Bahamas - similarly, incredibly high priced shore excursions that are not worth it. Be careful to check your bag after purchasing anything at the Straw Market. I purchased a bracelet at one of the stalls, and the saleswoman never put it in my bag even though I paid for it. Taxi cabs will rip off any tourist - just be prepared to be financially raped in the Bahamas. 8. Good luck eating at the Great Outdoors buffet and not having your uneaten food taken off the table the moment you get up to grab a drink for your dinner. Staff in the buffet are disturbingly excited to clean off the tables the moment a guest gets up. If you think you will return to your table with your food there, dream on. It is quite amazing that the staff on the ship were not helpful or communicative about how to disembark for shore excursions or to leave the ship at the end of the cruise, yet they are curiously excited to destroy your peaceful dinner by clearing the table BEFORE YOU HAVE EVEN STARTED TO EAT YOUR DINNER. 9. Palace dining room is one of the worst places I have ever dined. Food is bland, wine is unimpressive, wait staff are not attentive - unlike those crazy staff cleaning off the tables in the buffet. 10. Art auction was a joke. They give you 3 post-it notes with your number to put on any painting you would like to bid on. All of the paintings I was interested in were not put into their auction, even though there were no more than 15 people at the auction. The auctioneer chooses which ones HE wanted to try to sell - all lackluster artists, very unimpressive. Read Less
1 Helpful Vote
Sail Date: May 2019
This is my sister and I second experience sailing on seaside along with my nephew and his girlfriend for my sis 59 birthday. The trip didn't disappoint and hold up to our great pervious experience. Embarkation was a breeze and the ... Read More
This is my sister and I second experience sailing on seaside along with my nephew and his girlfriend for my sis 59 birthday. The trip didn't disappoint and hold up to our great pervious experience. Embarkation was a breeze and the line moved from the port lobby very quickly to get us onboard in no time. The staffs were great and friendly as well as the other cruisers who did speak English. Please keep in mind majority of the cruisers are from abroad therefore English is not the first language but you will get a smile with no words. I am ok with that. The shows on Seaside are entertaining and holds your attention the entire time. I am a average cruiser total 15 ytd on RCCL and NCL and I can gladly confirm, Seaside shows are the best at sea. The food are above average and taste the same. Nothing to write home about here. It's cruise food so we made the best used of it. The public areas are kept clean with plenty of bathrooms around but 2x I found 2 of the smaller bathrooms out of toliet paper. So always check for toilet papers first before undressing. Words of wisdom. The room Stewart Manuel is a ninja at keeping the cabin clean and stocked. Our restaurant hosts were also friendly. The ports were nothing to write home about since I am also from the Caribbean and have done the Eastern routes more than once. I have learned very quickly to enjoy the cruise ships life and not the destination since I live in Fl. This was my floating home for the week. My overall experience was great and booked another MSC Experience for Nov 2020 on the next new ship coming to Miami. Looking forward to another week of R&R next year on MSC. Read Less
2 Helpful Votes
Sail Date: April 2019
Chose this cruise on Norwegian Breakaway to try Studio Cabin as this was my first time going solo. Reached port about 12:30 and boarding went smooth and quick. Overall the food was average, I tried buffet for breakfast a couple times and ... Read More
Chose this cruise on Norwegian Breakaway to try Studio Cabin as this was my first time going solo. Reached port about 12:30 and boarding went smooth and quick. Overall the food was average, I tried buffet for breakfast a couple times and eggs were always cold. Better option was Margaritaville for a hot made to order omelet. Lunch was ok in buffet and I liked fish and chips at O'Sheehans but wings were cold. I didn't do any of the specialty dining as I did all my dinners in main dining rooms, dinners were good but not great. Solo travelers program was good and our Coordinator, Courtney Long did an excellent job of arranging dinners and shows for us. I found myself going to Syd Normans every night as the musicians in the band were very good and they played classic rock which is my favorite genre of music. I also would spend some time in evening at casino to play some table games but there were so many tables that had a dealer doing nothing because the minimums were too high. The $10 blackjack tables were the only busy tables. You would think they would lower the bets to get more people playing. I usually like playing $5 three card poker but the all they had was $10. Overall I rate this as an average cruise. The last cruise I took before this was in December on Royal Caribbeans Adventure of the seas and I felt the food was much better on that ship but value was better for a solo traveler on Norwegian Breakaway. Read Less
1 Helpful Vote
Sail Date: April 2019
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as ... Read More
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as much needed face-lift on this 19 year old ship. I know the layout of this ship very well and really enjoyed most venues including the specialty restaurants Moderno, La Cucina and Le Bistro. 6 days at sea may not work for everyone, but it was exactly what I was wanted with no work emails or phone calls to return. Cutting the digital cord allowed me to completely relax. Ports were good, no complaints l had never been to Punto Del Gado or the Azores or Madeira and their beauty did not disappoint. Seville and Granada were wonderful trips, as Was Tarragona, our final port for debarkation. Entertainment was ok, not quite the calbre or as polished as on the bigger NCL ships, but not bad. Service was good to excellent in all dining venues, one exception was a Guest Services person who was a tad condescending when i asked to have a bar charge removed from a dining bill. I was charged for 6 glasses of wine when I had ordered just 2. I was a bit annoyed that i had to insist the charge was not accurate. I then had to revisit the same issue 2 more times to get the charge removed. Weather on our cruise was fantastic and the Atlantic was like glass. Read Less
Sail Date: March 2019
The ship was gorgeous. The Pro's Many things to love here. The food was phenomenal. And I loved the fact that most of it was casual, without the sometimes rigid seating arrangements and times I heard some cruise lines use. I ... Read More
The ship was gorgeous. The Pro's Many things to love here. The food was phenomenal. And I loved the fact that most of it was casual, without the sometimes rigid seating arrangements and times I heard some cruise lines use. I was able to eat about anytime I cared to in the complimentary dining fares. The specialty dining was by reservation which I understood. All of which I thought were first class. All the crew members in every aspect went out of their way to help and to serve. With that, I was extremely impressed and appreciative. Being disabled and on a scooter,they were prepared to make things as easy and uneventful as I thought were possible. Well done by the crew. The pool areas, the decks were pristinely maintained and entertainment was provided in which I enjoyed. There were shops on board, that were a bit upscale for my finances, but nice never the less. There was also an art exhibit with art that could be purchased. The Cons Being disabled and in a scooter was extremely challenging on accasions. Cabin area corridors were extremely narrow and at times difficult to navigate. Elevators were extremely difficult for myself and my scooter, as the elevator doors would attempt to close much too rapidly as I was attempted to embark and disembark. The cabin itself, although set up for a handicapped person, with wider doorways for wheelchairs and such, were still extremely difficult for navigation. However, I did manage. To me, the cost was the biggest problem on the con list. And unfortunately a huge consideration. Yes being disabled on a cruise ship can definately be a challenge, no doubt. But I travel alone, and when you travel alone, unfortunately you are subject to what I call up charges. What they are unrelated to how they list the prices, (per person) when you travel alone, you must pay subsidie charges, I suppose to make up for wht the cruise line ould have made if another person s traveling with you. So the bottom line is you I'll always pay more on line to wht couple would pay and you seem to get less. A huge negative in the con column for me as to whether I will be a returning customer. Read Less
1 Helpful Vote
Sail Date: March 2019
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ... Read More
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ports were good, service was very good. Shows were good since I rarely attend them, I managed to go to 4 out of the 10 and was surprised. The crew dance group were very good.. The food was good and open dining was quite easy with good selection of restaurants to choose from. The staff was very nice and always helpful. 80 countries represented. I have to comment on the room service charge ($7.95). This was a first for me, as in the past breakfast delivery has ALWAYS been free. I would recommend bringing a wrap as most of the time the public rooms were chilly. Overall it was a good cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
My husband and I really enjoy this cruise. This a must if you are looking to party in the sea! There was not a dull moment in this ship, the staff (bartenders) are not as friendly because everyone got open bar but a few dollar tip take you ... Read More
My husband and I really enjoy this cruise. This a must if you are looking to party in the sea! There was not a dull moment in this ship, the staff (bartenders) are not as friendly because everyone got open bar but a few dollar tip take you a long way. We stay in a balcony room it was spacious and amazing. I would not recommend this itinerary if traveling with children, this more like a party itinerary, is full all around. It was amazing i would definetly do it again for a fun weekend in the sea. The private island is a very relaxing place. The sushi restaurant is a must is very affordable the bartender Jillmet there is amazing and beyond friendly. Make sure to pack something white for the white party this is a must. Cons- food overall is not the worst but is also not the best, is very average. While in the private island we did jet ski thia was the most exiting and amazing cant wait to it again, and in Nassau we decided to rent a 4 wheeler and drive around the island, this was also very exiting! Love it!! Totally worth it get a bacony room and enjoy the views! Read Less
2 Helpful Votes
Sail Date: March 2019
Overall, the ship was clean and the staff was friendly. We stayed in a junior suite room and it was very spacious. We traveled with 2 little ones, ages 1 and 3. We were under the impression that there would be things for them to do. This ... Read More
Overall, the ship was clean and the staff was friendly. We stayed in a junior suite room and it was very spacious. We traveled with 2 little ones, ages 1 and 3. We were under the impression that there would be things for them to do. This is not a family friendly ship. My son who is 3, was not able to attend the aquanauts because he is potty trained but not able to get on the potty by himself and needs assistance. He has to go into the infant room with our daughter. We also weren’t allowed to take our 1 year old in the pool because she isn’t potty trained. They had no other kid friendly pools or waterslides for them. Perfect for adults but not for kids. The childcare was awesome and the staff were super friendly! My only complaint is the hours of operation. They are only open a few hours in the morning and 6-12pm. They had no afternoon hours which I wish we knew prior to booking this ship. We did a shore excursion to the Atlantis which we paid a lot of money for. Getting off the ship to head to the Atlantis was a disaster. We had to wait in a long line with 2 little kids to get on buses over to the resort. They close the kid water playground at 12 and 3 for 15-minute cleaning. Some kid pooped in the pool and my son had only 10 minutes of play the whole time we were there because they closed it down for the day. The aquarium was awesome! Getting on and off the ship was pretty easy. My husband and I took advantage of getting massage at the spa. It was not what I expected. It looked worn down and they did not have any pools, saunas, ect. The services were very pricey for what we received. My actual massage was great. The therapist took me back 11 minutes late and ended 8 minutes early leaving me with a 40-45 minute service that was suppose to be 50 minutes. I complained to the manager who argued with me that her therapist said the service was 50 minutes. She told me that my phone time was wrong. I told her I checked the time as my husband went back on time and finished about 10 minutes after me. She chalked it up to his therapist being a “snail” and “sooooo slow”. She offered my 10% off my service but I never received a refund. Overall, the ship is nice, staff is great and food was awesome. I would NOT take a family on this cruise. For couples, young people or single people only. Read Less
Sail Date: March 2019
First cruise with Norwegian and first Caribbean cruise, leaving from Miami and visiting Puerto Rico, St. Thomas, St Kitts, Barbados, St. Lucia and St. Martin, hopefully the first of many. Embarkation process was good, there's often ... Read More
First cruise with Norwegian and first Caribbean cruise, leaving from Miami and visiting Puerto Rico, St. Thomas, St Kitts, Barbados, St. Lucia and St. Martin, hopefully the first of many. Embarkation process was good, there's often a little queuing to be done but chill, you're on holiday, so tell your face! We had an inside cabin which was more than adequate and the bathroom was bigger than some I've had on other ships. Our steward was great and the clever towel animals he left always made us smile! The food was amazing and more than enough choice in the included restaurants, so we didn't try any speciality dining. Our favourite was the Grand Pacific for ambience but the choice in the buffet was fabulous and great quality also. As we had a few early starts with excursions we ordered room service on a few mornings (included) which was a very welcome addition. They did make a few mistakes but these were rectified with a phone call. We bought the beverage package but it does NOT include the Starbucks coffee, so be aware. We found staff at all the bars to be friendly and helpful, especially Marcia in Bliss. Cocktails under $15 are included and as most of them were we enjoyed trying a few different ones! Entertainment was good, nothing spectacular, but good, apart from the "Las Vegas" singer singing Whitney Houston songs who I think would have been more suited to Tina Turner than Whitney! The aerial due were fantastic and I think I've seen them on another ship. We entered a few quizzes which were fun, but didn't play in the casino or bingo, which I thought was quite expensive at $39 for the smallest package! I did treat myself to some spa time, although I did think their prices very high, even for a cruise ship. I think the norm is about £1 (75c) per minute but their prices are more than double that. I did think their spa package was good value though, $219 for the week (about £24 per day) for the use of all the facilities - sauna, steam room, jacuzzi, therapy pool, relaxation beds, etc. We had booked an excursion at each port, again a bit pricey but not having been before thought it best. If visiting again however I would definitely make transport enquiries and explore myself. Enjoyed all the excursions bar St. Lucia Historical Island Tour which was very rushed and a waste of time really; the best by far was the Legendary Kon Tiki Beach and Sightseeing in St. Thomas, which was fabulous fun and not to be missed! My travelling companion was a cruise virgin and has already asked if I'd like to join her on another one next year - yay! another convert! She loved it and, like me, found nothing of note to complain about, so those that do are either extremely unfortunate, VERY hard to please or just miserable and looking for something to complain about! Norwegian Jade and this route definitely recommended! Read Less
1 Helpful Vote
Sail Date: February 2019
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get ... Read More
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get the Sea Bass), Polo Grill, Toscana and the Main Dining room. All the meals were delicious and I found the wait staff very friendly. I can’t wait for my next cruise. Being a solo traveller, I decided to sign up for some of the ships tours. The kayaking experience was very interesting with our tour guide filling us in on the sea life around Great Stirrup Cay. I think the group thoroughly enjoyed his talk. Another day found me on a trolley train in St.Lucia. It was a great ride and our conductor was a very funny man. We got to see through the town of Castries, as well as a ride to a lovely beach, it was a fun day for everyone. We were never far from areas to shop at any of the islands that we visited. I did overdue it a little bit at the jewelry table on the ship, but that’s what vacations are all about. Touring by day, shopping by night! The catamaran sail at Sr. Bart’s was a wonderful way to spend time there. While many found the shopping very expensive, I found the sailing and swimming in the cove to be a wonderful way to spend the day. I would highly recommend any of these tours. Disembarkation was smooth and timely. A shout out as well to Judy for all her hard work. Read Less
Sail Date: February 2019
Here is my review of the Norwegian Bliss. I just sailed in February. For anyone who has sailed the Getaway or the Escape, the Bliss is very similar. She is quite large and beautiful. Some changes from the Escape-Ocean Blue is back ... Read More
Here is my review of the Norwegian Bliss. I just sailed in February. For anyone who has sailed the Getaway or the Escape, the Bliss is very similar. She is quite large and beautiful. Some changes from the Escape-Ocean Blue is back (never tried), Moderno is gone (never tired but friends had like it a lot) and BBQ and Mexican restaurants have been added. I knew there was an observation lounge-but was not prepared for how expansive and amazing it is. It is has a wow-factor. Also, if you find yourself looking for a place to enjoy conversation and cocktails without live music (as I had that issue at every bar on a sailing of the Epic in 2018), the observation lounge would be a great place to head. Also, good for playing cards or board games-has its own bar too. Embarkation was ok-NCL did not seem prepared for its Plantinum+, as it did not have the special check in area ready and never came to pick up the Platinum+ for boarding (as I was later told is the normal process). Also, things have gotten out of hand with so many items needing to be purchased onboard or reserved onboard (dining, passes, laser tag/go cart bookings). NCL needs a new process before someone gets hurt trying to get onboard to reserve dinners, book a spa pass, etc. Personally, I suggest letting people buy online and hiking the prices for passes. I had lunch day 1 at Taste-delicious! Love their fish n chips (also great at the Local (pub)). My cabin (a studio cabin) was nice. They have shrunk the beds to what essentially feels like a twin. This is a deal breaker for me. I do not feel any adult should have to sleep in a twin. After my sailings on the Encore next year, I can’t see myself sailing the Bliss or Encore unless I can avoid the studios or they replace the beds with adult-appropriate beds. Reportedly, some had complained they need more room to move around (seems as if NCL is catering to the aging). The studios now have virtual windows showing outside. Mine did not work for part of the sailing-no big deal to me. I would rather they bring back the mood lighting available on the Escape. The Studio corridor was also very wood decor-versus more neon and colorful like the prior ships’ studio corridors. My steward was good-no complaints. Food-La Cucina was good-enjoyed a ravioli meal. Cagneys was great-filet was amazing. The main dining room menus have changed slightly-not too impressed. Very upset that they dropped the Chicken Parm-that should be an every day option. Garden Café and Pub were both good-especially the pizza and fish n chips. Entertainment-this is still an area NCL where lets me down. I feel they cater to an older crowd. I did not see Jersey Boys but a friend around my age (30s), had not enjoyed it and those who I’ve heard give it good reviews have been older. This is a theme I’ve noted over the years (ex: Million Dollar Quartet). Someday, NCL may start catering to their 40s and below cruisers. I did not get to any comedy shows (which I regret). NCL has a new app (which appears good)-but did not allow me to see which comedian I was booking-so that is something they need to work out. That said, I wish I’d made time for the comedy-usually enjoyable. Next cruise! Deal or No Deal was fun-as usual. The free cruise giveaway has been reduced to 5-day cruise (raffled off at Bingo)-disappointing and probably not worth missing tanning time to enter. Even 7-days is not enough! The Bliss has added laser tag and go carts-which to me is space that should be used for more sundeck chairs. Plus, it attracts children-not a demographic important to me. Spice H20 appears slightly smaller. The hot tubs by the pool have been moved to the deck above the pool on this ship. There appeared to be two adult pools (honestly I spent no time by the pools as that chaos is not something I enjoy). I do think putting the hot tubs on 17 makes the deck that people walk/jog on a bit too wet. White Hot Glow Party is no more. I did not check out its replacement (Caliente?). I hope they bring the white glow party back by popular demand. Overall, staff were amazing, as usual! Love Maltings Bar and my friends seem to really like the Mojito bar. I made new friends-courtesy of the solo program. Observation lounge is massive and a beauty. Can’t wait to cruise again! Read Less
Sail Date: February 2019
First the ship is beautiful. The cruise critic event was amazing might have been our best ever. During that event we were shown a presentation. That the msc seaside was designed especially for miami and that is was family owned and they ... Read More
First the ship is beautiful. The cruise critic event was amazing might have been our best ever. During that event we were shown a presentation. That the msc seaside was designed especially for miami and that is was family owned and they wanted to treat you like family. We also matched from royal caribbean from diamond plus to gold. Which added not much value a drink package that was supposedly free however there was a surcharge on every drink. There was enough people from 6 different countries that each announcement had to be made in 6 different countries. The only time i have had that happen is in the mediterranean. So you felt like you were in europe. Dining staff took you order and brought no conversation. First night it took 45 minutes to get appetizers. We were giving the wrong food from someone several times. The dining room itself is a european open style which amplify the noise level so much so that you can hardly hear across the table.we wanted wine from our drink package however on the third night; we were told they had ran out and if we wanted wine it was an additional charge. But they had the wine in the specialty dining. We bought the specialty dining package which we told there was a savings. There was no savings at all. Plus if you wanted regular coffee with your dinner it was an additional cost. The bar service you had to request the bartender to come over to take your order. There was no bar service asking how can i help. We tried almost every bar on the ship and it was the same. Plus one bar had no coke zero or spirit zero and we were told there was none on the ship, yet you could walk to the next bar and they had. This include beers, wines and alcohols. We meet some several people that had wonderful time after the cruise. But they all had several things alike, yacht club, black card and max drink package. Msc has a special area and dining for yacht club and black card members. We asked and none of these people ate in the in dining room. Plus we only meet 2 other couples that spoke english on the whole cruise. Out of the 52 cruises i have been on this one ranked 51st.if you like to walk there is no walking track and the gym is tiny. Lines for the tread mills were long. Msc allows and it seems they encourage marking of lounge chairs by the pools. People were out at 5am marking chairs. We were looking for the walking track. I would not recommend msc seaside unless you can afford a suite for the yacht club and max drink package.last if you are disabled, we saw several that the doors are not wide enough to get there wheel chairs in. Read Less
Sail Date: February 2019
I was aboard the Jade for a 6 day sailing last week (Feb 2019) I frequently cruise with NCL and I love their staff and all the amenities NCL offers On my recent cruise however the word DISAPPOINTMENT doesnt even begin to describe my ... Read More
I was aboard the Jade for a 6 day sailing last week (Feb 2019) I frequently cruise with NCL and I love their staff and all the amenities NCL offers On my recent cruise however the word DISAPPOINTMENT doesnt even begin to describe my emotion. My cabin was VERY well kept and clean. I found it very charming compared to the super vessels I have been on. Dining in the specialty restaurants is always wonderful and never disappoints. The shows which highlighted the acrobatics of 2 wonderful performers was outstanding. Service on NCL also is top notch. I love the fact that corporate WANTs staff to engage with guests. Two of my favorite staff membes were my cabin steward and a server in the Atrium Now for the not so great-----I was Extremely disappointed with the solo program. Our solo coordinator was given NO support by cruise director. The cruise director was present on the first sea day when I addressed the solo program and he did NOTHING to improve things. The solo coordinator was charming and tried very hard but with no suppport was unable to produce the type of solo program I am used to. I was shocked at cruise director's's disinterest in light of my wonderful prior experiences with solo get togethers on other ships. NCL was the pioneer and IS the leader in recognizing that solo travelers are one of the fastest growing demographics in the travel industry; one would not know this however from the Jade program. I HOPE with a new staff member who just came from the Breakaway coming aboard things will change for the better. I know one solo who told me she will not sail NCL again because of her dissappointment with the lack of activities, inabaility to book shows or dinners, etc for the solos. The fault lies with cruise director and NOT the solo coordinator Read Less
1 Helpful Vote
Sail Date: February 2019
This cruise was fantastic. We had a mid ship mini suite balcony. 10804. Cabin was great. I don’t know that I could go back to cruising with a regular cabin bathroom after this! Full size shower. Double sinks. It was the bomb. ... Read More
This cruise was fantastic. We had a mid ship mini suite balcony. 10804. Cabin was great. I don’t know that I could go back to cruising with a regular cabin bathroom after this! Full size shower. Double sinks. It was the bomb. Food was fantastic but service was painfully slow in the main dining rooms 2+ hours for 2 people to have a meal. Often not getting drinks until the appetizers. Regularly finished dessert before coffee finally showed up. Highly recommend the ultimate resort getaway in Roatan. The place was spectacular! However bring bug stuff as most people got bit. In Belize, I did the Great Barrier Reef snorkel. It was terrible. Wasted so much time going over how to put on life vest, mask and fins when the boat stopped. Lots wasted again as people got into the water and then they split up into groups. You were required to stay right with your “guide” who stopped frequently to make sure everyone was together. Saw very few fish but lots of beautiful coral. As an experienced diver and snorkel it was boring and nothing to see. Costa Maya we just did a few shops. Cozumel was good. Went to Cariloha but man it was a long walk to there. Lol. You do get harassed quite a bit walking along side the shops so be prepared. Entertainment on the ship was great! Lots of shows. Straws were a huge problem. They had paper straws but even day 1 lots of bars were out. By the end not a single place had paper straws. Hard to drink frozen beverages with no straw. Read Less
1 Helpful Vote
Sail Date: February 2019
My last cruise was on the Escape June 2017 and the service there was SIX stars!! Every staff member went above and beyond, the energy level was exceptional, everyone seemed happy. The Cruise Director was probably the reason, his energy and ... Read More
My last cruise was on the Escape June 2017 and the service there was SIX stars!! Every staff member went above and beyond, the energy level was exceptional, everyone seemed happy. The Cruise Director was probably the reason, his energy and personality and obvious love of his job was infectious. I say all this to point out that this cruise may have been great, but following that previous cruise was a set up for my expectations. Nothing was wrong per se, but it was just so much less. Food was very good as always, service was slower. The shows were great. Room was clean and attended to well. I was a solo cruiser and went to all the activities planned for us. The host was good, and made things very easy to meet and mingle with other solo cruisers so I was not alone. The little extras I received in my room were much appreciated as well. Regarding the one excursion that I went on, horseback ride and swim on a beach in Roatan Honduras. They said these were rescue horses, and if true, I would hate to take away from them. But....when we got to the location, the guide forced us to follow him along the beach to listen to a 5 to 10 minute sales pitch from each of the businesses. This was inappropriate and not appreciated by any of us. Get them to stop doing that and the excursion was quite good. My only complaint on the ship was the excessive nature of the attempts to get me to participate in the Cruise Next program. While I understand that it was a really good deal, multiple papers left in my room daily, a phone message and I lost count how many messages on the TV was uncalled for. I'm an adult capable of making decisions; remind me a couples times and then let it go. Overall, I still like Norwegian the best. Read Less
Sail Date: February 2019
Most all the staff was super friendly a lot of nice couples on the boat spectacular entertainment food was it was decent ,lot to do you never felt really crowded because it’s a huge Vessel . They want the best Ports we visited Costa ... Read More
Most all the staff was super friendly a lot of nice couples on the boat spectacular entertainment food was it was decent ,lot to do you never felt really crowded because it’s a huge Vessel . They want the best Ports we visited Costa Maya It was OK wasn’t the best Diving . In Belize we Felt trapped Because you are very small island everybody on the on the boat call it Disneyland . We had all the amenities on the boat and you didn’t have to pay for them are you already paid for them.Overall it was a nice cruise .My cabin was in a poor spot it was 5128 and it was right above where people were running and walking and it was very disturbing but it was a nice interior cabin you didn’t feel crowded besides hearing everything in the morning at night it was nice. The food was decent yet a lot to choose from and I guess me being a chef all my life I guess I’m a little on the picky side so maybe I should not comment Read Less
1 Helpful Vote
Sail Date: February 2019
Timing and price both worked for me. I travel solo, so NCL is my go to cruise line because they have some great options for the single traveller. I usually book a studio cabin, but this trip, because of the multiple "at sea" ... Read More
Timing and price both worked for me. I travel solo, so NCL is my go to cruise line because they have some great options for the single traveller. I usually book a studio cabin, but this trip, because of the multiple "at sea" days, I chose a stateroom with a balcony. This was soon upgraded to a mini-suite, unsolicited by me. Beautiful big cabin with a full size shower(sliding glass doors and six mini-nozzles.) Embarkation and disembarkation both took no time at all; just walked on/off. The food and beverage situation was typical NCL; fair to average. I dined at 4 "specialty" restaurants. Q, Los Lobos, and Cagney's were average, at best. Le Bistro, however, hit it out of the park. Food, wine, service, all excellent.After trying each of the 3 main dining rooms, I resorted to the buffet for the rest of my meals. Pretty decent, by the way. The ship is absolutely beautiful, albeit almost new. Highlights include a go-cart track, laser tag, and waterslides that extend out over the sides of the ship. The overhang sections are clear plastic; pretty cool. Nightly shows, alway something to do. A popular venue is a replica of the pub the Beatles used to play when they started out, complete with a very good cover band. Lastly, a word about the Observation Lounge. Designed specifically for Alaskan waters, it covers the front 1/3 of the ship on deck 15. All floor-to-ceiling windows, comfortable roomy seating for hundreds of people, serving continental breakfast, lunch, and "tea". Read Less
2 Helpful Votes
Sail Date: January 2019
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire ... Read More
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire range of drinks they had made were terrific. Get the drinking package, it is a great investment. Made every port on-time, except one slight delay. With cooperating weather, we were able to do all of our excursion pre-purchased on the NCL website. The excursion staff on shore were friendly, knowledgeable, entertaining, and accommodating. The food at Ocean Blue was amazing and still quite memorable. The Teppanyaki had us laughing the entire duration with good food to follow. "Burn the Floor," has some amazing dancers, period. After a great day on shore with an excursion, the adequate time alloted for shopping, and then a great dinner at the various restaurants on the Getaway, we were able to dance and drink the night away with themed music at "H2O" every night, followed by more clubbing at "Bliss." To us, that felt like such a great bonus, a gift from the ship we had not anticipated. Compared to the previous cruise we were just on a month prior with Holland America Line, it was night and day. Wish I had a chance to review the Veendam on here with you. Overall, Norwegian Cruise Line Getaway has a much happier staff. We had felt that ship vibe from the get-go. A happier staff equals a happier trip for all of the customers on board (and returning customers). It is also a great reflection of a successful business. In the end, we had met great people who are now friends. Great photos were taken. Great memories were created. I'll forever miss the "washi-washi" hand-sanitizing girls on deck. Thanks to them we didn't get sick this time. Thank you NCL! Read Less
3 Helpful Votes
Sail Date: January 2019
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that ... Read More
There is practically nothing to do on that ship. One good show in 14 days, boring violin music (sometimes) most of the time no music at all. Decent music on pool deck but all chairs reserved so no place to sit. Most people on that cruise were playing cards or reading. Drinks are watered down so bad that you can't tell if they have alcohol in them or not. Food not terrible but nothing great either. Lounge chairs are reserved (some people leave the towel on them overnight so no one can use the chairs the next day and they don't show up until 2pm (I checked and towels are left overnight) staff should pick them up after an hour or so if no one shows up on chairs. Went through Panama canal but crew had blocked the view on deck 7 so everybody was on deck 12-13 so we couldn't see anything then they try to sell you the pictures that their photographs took. Service stinks, waiters are also bored and it shows, if you want a drink you have to go get it yourself because waiters will not come and see if you want something. Most of the time you're ignored. Drinks are watered down, there is a 20% gratuity automatically added to the bill and they want more... Bottom line: If you're under 85 years old, get on a different ship Read Less
4 Helpful Votes
Sail Date: January 2019
I did a back-to-back cruise on the Norwegian Bliss. (Jan 5 thru Jan 19). The ship is absolutely beautiful. The Observation Lounge on the 15th floor is magnificent. It's not well advertised and many thought it was off-limits which ... Read More
I did a back-to-back cruise on the Norwegian Bliss. (Jan 5 thru Jan 19). The ship is absolutely beautiful. The Observation Lounge on the 15th floor is magnificent. It's not well advertised and many thought it was off-limits which was great for those of us who frequented the area. The food in the Manhattan Room, Taste, and Savor was very good. I am not a buffet person and did not even venture there during the 14 days. Entertainment was sub-optimal. They featured Jersey Boys and Havana. Jersey Boys was better than Havana but I like flashier shows. The comedians, Allison Weber, Flip Schultz and Jim McDonald were very good. Beatlemania was absolutely superb but space was very limited in The Cavern. The show in the theater was on the last night. The entertainment was limited. There were no magic shows. I've seen the show Elements on the other Norwegian ships which was breathtaking but nothing like this on the Bliss. The biggest disappointment with both the entertainment and specialty dining was the reservations. The shows were filled on the first evening of the cruise. I kept this in mind for the 2nd cruise and as soon as I returned on the ship I made reservations. I'm not sure why there has to be reservations for the Bliss theater productions. Many people make reservations for the shows but then don't go. There is always a "standby" line which gives that NY Broadway appearance but everyone gets in. Get rid of the reservations for entertainment and make it first-come-first-served venue. Even with reservations, people started to line up an hour before the shows which was just crazy. Restrooms were at a premium. For a brand new latest state of the art ships, there seemed to have been no planning for restrooms. There were 2 sets of restrooms on floors 6,7,8 on the far ends and 1 additional on Deck 6. There were none near the Atrium or the Casino where there were lots of folks gathered. The Casino had a huge room for smokers but the smoke poured out of the area into the other areas. Smoking areas were limited so you did see massive amounts of smokers using the casino to smoke in. This was an improvement over the other ships but I still think smoking within the ship should be excluded. The smoking area had a different variety of slot machines that were not available in the non-smoking areas. The sun deck area was overcrowded and not enough lounge chairs. The race car area took away a huge amount of prime sun deck space. Service was outstanding from all the staff. There seemed to have been a shortage of staff in many areas. The staff that were there are greatly overworked and not given much time to rest and sleep. I'm not sure why cruise ships treat their staff so poorly. I can't say enough about the outstanding job these men and women do. I'm glad I took the cruise on the Bliss but I won't be back. I'll stick to the EPIC or Breakaway or Getaway. Read Less
3 Helpful Votes
Sail Date: January 2019
The food on the ship was excellent. i have never used the buffet in previous cruises but was very happy with the selections. things changed every day. Msc ships including the armonia was as clean as a ship can be. they were constantly ... Read More
The food on the ship was excellent. i have never used the buffet in previous cruises but was very happy with the selections. things changed every day. Msc ships including the armonia was as clean as a ship can be. they were constantly repainting areas and cleaning even the elevators. someone would be cleaning them as you used them. the shows were excellent. the cabin seemed to have plenty of room for 2 people. lots of storage areas in the cabin which was 02, oceanview room. customer service lines were not long because it was a smaller ship. the staff listened to every thing you might say to them and i received chocolate covered strawberries for just suggesting something to the matre d. the photo department was well run and all the areas of the ship always had things going on. the casino was a great place to hang out at the bar in the casino. this cuba sailing was a very good itenarary and we will be back on there in november of this year. Read Less
Sail Date: December 2018
Chose this ship because it was new. Was absolutely the worst cruise line we have ever been on, and we will never again go on an MSC Ship. They "upcharge" you for everything. Every time you step into the dining room, whether it ... Read More
Chose this ship because it was new. Was absolutely the worst cruise line we have ever been on, and we will never again go on an MSC Ship. They "upcharge" you for everything. Every time you step into the dining room, whether it be for breakfast, lunch, or dinner, they automatically charge you $12.50 pp. The dining rooms are too small for the number of people on the ship, and having to go to dinner at 5:30 and not being able to get it switched was awful. They have to have 3 seatings because the dining rooms only hold 900 people each, on a ship of 5300 people. We had a drink package - which turned out to be awful and included only the cheapest liquors and wines that you can imagine - and again, charged a service charge every time we got a drink, even if it was water or a soda. The crew had no idea where anything on the ship was. And if you asked, instead of saying "I don't know," they responded by sending you on a wild goose chase all over the whole ship. Americans were a minority and the Europeans on the ship were extremely rude. The elevators were the worst - slow, too many people on them, etc. - an example is we walked a minimum of 10,000 steps a day on the ship because the elevators were horrible.... The door to our room was broken and it took us a whole day before anyone ever came to fix it - and the customer service staff were no help and also rude - and when we asked for a manager, we were told we were not allowed to talk to one. The whole experience was horrible.... The shows were horrible... there was one good show(a Beatles cover band) - that was it.... On New Year's Eve, they didn't even offer everyone a glass of champagne - you had to buy a bottle at the party or you didn't get a drink....And, the food in the dining room was awful. Worst meals we ever had on a ship, except for the Steak specialty restaurant - even the Asian specialty restaurant was horrible.....Also, when we got on the ship, we asked for an extra blanket for the room, and we were told no.....In addition, if you wanted to order an "American" breakfast for room service, it was $8.95 and the meal was so bad, that we called to complain about it and they took it off the bill.....Need I go on? Read Less
3 Helpful Votes
Sail Date: December 2018
Do not book this. Group of 50, Forty were sick on the last day, rooms were disgusting, food was,Well, everyone got sick, activites = zero, staff rude made it seem like they were doin u a favor. Put it like this, Dont bother with specialty ... Read More
Do not book this. Group of 50, Forty were sick on the last day, rooms were disgusting, food was,Well, everyone got sick, activites = zero, staff rude made it seem like they were doin u a favor. Put it like this, Dont bother with specialty dining, its the same food as the included dining package, Garbage. Never ate so many hot dogs and burgers in my life. Ive been on many cruises with differant carriers and it was always great,But, let me tell you, this ome was special !!!!!i. Ever hear the saying “ you can (****) up a cup a coffee”? These guys managed to even do that durring breakfest Had to goto the bar for a plastic cup lol. It got so bad that i actually was embarrased for Norweigan. Ever go somewhere and smell musty carpets? The whole boat smelled like garbage this, especially in the ball rooms / show rooms. The icing on the cake was when i was taking a shower and the drain backed up, oh yea, so u know what my shower pan looked like? Omg !!!! Staaaayyyy. awwwwwwayyyy. Use Royal Car’bean Read Less
Sail Date: December 2018
This cruise was a gift and I was grateful for the opportunity, but let me be frank with you in the following description. Little did we know the disappointment we’d meet at the very entrance with their prolonged entry wait. Services ... Read More
This cruise was a gift and I was grateful for the opportunity, but let me be frank with you in the following description. Little did we know the disappointment we’d meet at the very entrance with their prolonged entry wait. Services bragged about the boat docking early at 7am and said we should be boarding soon, that was around 3pm. We didn’t board till almost 7pm. There are numerous inconsistencies with information. It was difficult to be positive given the back to back frustrations. They did do their part to serve alcohol endlessly, which is honestly the only perk to riding this cruise line. The food was comparable to school rated lunches. There was hardly any quality. The dining services really tried to make up for what was lacking on the ship. They were great and did their best. The entertainment shows were subpar, which I guess good be ameliorated by alcohol consumption. I was tired of being asked condescendingly if I was of age to drinks, easy fix: mark it on the embarkation card that obviously took so long to make. Might as well put all the necessary information on there. The daily itinerary needs to be revamped as there was so much clutter and the most important information wasn’t highlighted nor clear. There were several areas with severely musty smells and the crew struggled to relieve areas of the stench. The towels and bed sheets were stained with questionable substances and made its cleanliness questionable. The worst part of it all was my inability to rest because of their BED BUG INFESTION on level 8 (and possibly beyond). 3 sets of cabins from our group were later confirmed to have traces of bed bugs. That NEEDS to be a priority to resolve. A lot of passerby crew members were smartasses and that was an unnecessary amount of sass I witnessed repeatedly directed at many people on the ship. The crew really tried to make a pleasant vacation, but there were too many areas of disenchantment that they couldn’t make up for it. Hence the draw to ride the cruise because of INCLUDED alcohol. It’s not freee because you pay the price with all of these discomforts. Their 2013 remodeling should’ve been more drastic because it didn’t do it much justice in this modern day era of cruising. Also with their obsession with spraying alcohol or hand sanitizer did not cover up the fact that several of the soap dispensers weren’t working in the public restrooms. To conclude I would not recommend this cruise for families especially with minors seeing all the inappropriate behavior of everyone taking advantage of the unlimited drinks which were poorly handled, given that half the time crew asked for the room key to swipe and the other half they gave up because it was too much work on top of the demand. Read Less

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