1 Miami to Transatlantic Regent Seven Seas Navigator Cruise Reviews

Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you ... Read More
Our ninth cruise on Regent and by far our most disappointing trip. When you charge a premium and advertise a 6 star experience your expectations are high and unfortunately where not met on this cruise. Each cruise has a port that you really look forward to visit and on this trip it was Gibraltar with really good shore excursions being offered. So imagine our disappointment when our stop was cancelled a month after our final payment was made with no explanation (I know they don't have too but this a premium cruise line) and Barcelona was changed to an overnight . When asked about on board we where only told it was for "operational reasons" and nothing more. I think I found the real reason when arrived in Barcelona when around 2PM to a pier with dumpsters and stacks of materials. Embarkation was as smooth as always with Regent really does a great job of getting you on board. A glass of champaign and off to lunch to meet your fellow passengers until your cabins are available. Our stop in Bermuda was as expected which was just OK. We arrived on Easter Sunday with almost everything being closed but a pleasant drive around the island each day was offered. We did learn quite a lot about the island so all in all not a bad stop. This was our fifth crossing and we where looking forward to the sea days and the interaction with our fellow passengers. One of Regent's greatest assets is a cadre of returning cruisers who enjoy travel and interacting with other guests and staff. You've never really done a crossing until you done "Regent" crossing. Activities are led by the show cast members which gives you the opportunity to get to know some amazingly talented young people starting out on their acting careers. The fun is not the games but having fun with the other passengers and cast members. Our crossing started out fine from Bermuda but we lost an engine before our stop in Madeira so we arrived late and all shore tours where canceled. We where able to get repairs so we where off to Barcelona passing Gibraltar at dawn but the weather was good entering the Med. Our arrival was around 2PM with our shore excursion beginning at 3PM for a 3 hour tour which after we where on the bus became a 5 hour tour (returning at 8PM with luggage outside your cabin by 11PM). OK, Barcelona is an amazing city and we really did get to see a lot of it. But beginning our tour so late the Sagrada Família was closed when we arrived so only got to see it from the outside. Returning to the ship we found the dumpsters full of pool and veranda furniture so I guess we now know why we skipped Gibraltar. It was not about a "Celestial Crossing" as advertised but getting the ship in early to start the refit. Service was not up to Regent standards in the Compass Rose dining room. Some servers where perfect with pacing of your meal like the finest restaurant while others just delivered the meal (how do you serve a Dover sole and not debone it for the guest) and you had to ask for refills of bread. The staff on the pool deck seemed understaffed with long waits getting your drink order taken and delivered. The shows where fantastic in all respects. Having met the cast during activities really gives you a focus when watching them on stage. With Regent changing production companies I hope they are able to maintain the very high standards they have achieved to date. You compare Regent with the finest available which after many exceptional cruises becomes a very high standard. Having to leave you door open to your cabin to use the internet is unfortunate lack of service. Hit and miss in the dining room shows a lack of training of new staff. Changing the itinerary after you receive payment without explanation shows a lack of respect of your very loyal customers. When you are spending a lot of money for a cruise you expect the best which we didn't receive on this trip. Let's hope this is a one off exception. Read Less
Sail Date March 2016
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

Find a Seven Seas Navigator Cruise

Easily compare prices from multiple sites with one click