3,281 Miami Romantic Cruise Reviews

Warning! The Interconnecting Cabins you booked on NCL Encore may NOT interconnect! We are on the November 24th sailing, and booked two interconnecting mini-series on deck 15. We paid extra for the interconnecting cabins, and NCL ... Read More
Warning! The Interconnecting Cabins you booked on NCL Encore may NOT interconnect! We are on the November 24th sailing, and booked two interconnecting mini-series on deck 15. We paid extra for the interconnecting cabins, and NCL assured us, verbally and in writing, that our cabins had an interior interconnecting door. When we got to our cabins we immediately realized that the cabins do NOT interconnect. The deck plans for Encore's deck 15 clearly show our cabins as interconnecting. Guest Services simply told us they were sorry, the deck plans are wrong and have not been updated. They offered us $100 shipboard credit for the inconvenience of my wife and I having to sleep in separate cabins (one parent with each child) for the duration of the cruise. Not very romantic, and $100 shipboard credit obviously doesn't cut it. We ran into another couple with the same problem on deck 13. If you booked an interconnecting cabin for a future cruise, and especially one on deck 13 or 15, contact NCL or your travel agent NOW to confirm. Get it in writing if you can. The NCL onshore reservations department needs to get their facts straight with regard to the Encore's room categories. Spending a week in separate, non-connecting cabins puts a real damper on the cruise. The ship is very nice, and the food and service is also very good. Go karts are hit and miss. If you have a 10:30am go kart reservation, don't expect to actually get on until about 11:45am, especially if you want a double passenger kart, which are only available a few hours per day. Laser tag is fun, but the system has been down with glitches. The complimentary restaurants are just as good as the surcharge restaurants, and the entertainment is also quite good. The cabins are nice, but we gave them a 1-bubble rating due to the screw up. Just bear in mind that, if you are traveling with kids and really need the interconnecting cabins, you may be in for an unpleasant surprise. The whole ordeal may have been a bit more comical had we not been on the ill-fated NCL Jade voyage that broke down in Puerto Rico this time last year. Read Less
Sail Date November 2019
We cruised over Thanksgiving and while the boat was completely full, we never felt crowded. At times the Windjammer was packed, but there were plenty of stations and you could find a table if you just were patient. All elevators were in ... Read More
We cruised over Thanksgiving and while the boat was completely full, we never felt crowded. At times the Windjammer was packed, but there were plenty of stations and you could find a table if you just were patient. All elevators were in service and little to no wait times there.... We ate at Jamies which was a bit of a let down. I think Giovannis has it beat as far as flavor and options. We also ate at Hooked which was delicious! Our waiter was incredible. Chops was the same as it usually is.... nothing special, nothing terrible. Lot's of room around the pools, big hallways and everything was clean and shiny. Central Park was nice and big and the Boardwalk area was also quite big! The boat itself is HUGE and while I will probably stay to the smaller ships going forward, I would highly recommend giving this beauty a try! Don't let the size intimidate you.... Read Less
Sail Date November 2019
I’m not sure what I enjoyed more. It could have been the horrible food and service, or it could have been missing the only port I cared about due to the fact that they ran one boat until nearly noon trying to get 5000 guests off the ... Read More
I’m not sure what I enjoyed more. It could have been the horrible food and service, or it could have been missing the only port I cared about due to the fact that they ran one boat until nearly noon trying to get 5000 guests off the boat. This was my first and I promise my last Norwegian Cruise. Our entire group could not have been happier than the moment we finally got off of this ship. It was the first cruise that I lost weight on. The food ranged from high school cafeteria to Applebee’s in quality. Every attempt at the fine dining restaurants came up extremely short. There was no wow this is great moment at any of the restaurants. Both stops that we had to disembark by a tender had issues. After forcing most of us to miss Roatan completely they quickly loaded everyone up into boats at Cozumel only to leave us sitting in the water for a good 45 minutes waiting on the one dock slip available. Communication from the cruise director and other staff was nonexistent. We didn’t even realize we had to tender at Roatan until the day we arrived. Even once we were informed about the tender nobody could tell us how to get our tender tickets. There was another fun evening with a drunk passenger. The woman fell on the ground clunking her head on the ground before becoming aggressive and angry. We informed the bar tender they needed to call security. Security didn’t show for about 45 minutes and even then didn’t know how to handle the situation. I could really keep going for another page or two. I am going to give one person on the boat a very positive review. July was an awesome server on deck. When he saw us he was right there with drinks. He was very friendly and attentive. July was our one saving grace on this otherwise lackluster and frustrating vacation. Read Less
Sail Date November 2019
New to cruising, this was my 4th, other trips have been with Celebrity and Royal Caribbean. Started out that we paid for a priority embarkation and not one Norwegian employee could direct us to where we were supposed to go or seemed to ... Read More
New to cruising, this was my 4th, other trips have been with Celebrity and Royal Caribbean. Started out that we paid for a priority embarkation and not one Norwegian employee could direct us to where we were supposed to go or seemed to know what we were talking about. So we stood in all the lines though we paid for a service. The Sky "boasts" that it was refurbished 3-4 months ago but when you get on board I would have guessed 5-8 years ago at best. One of the hot tubs did not work for the duration and they were a commodity as there were only 4, 3 working, with a 5 person limit and constantly full of kids. I have 4 kids all under 12 they were not with me on this trip but would be better if under 16 were just not allowed on a ship this size with such limited access. As for the kids, I am glad they were not on this trip the kids amenities are unsatisfactory at best. The entertainment was just bad. I saw at least 10 different singers and maybe 2 should have been on stage. Was so bad I left two shows. Bingo was boring the cruise directors staff, beside himself Jasper and one other person Diego, had NO personality. The deal or no deal games were good and all the couples ones were fun. The triva sessions were fine as they were small crowds and the passengers personalities saved the day. The food was also boring, less selections and lower quality then any other cruise I have been on. The stops in Key west and Nassau were great, we were off the boat. Worst part was the bars. Norwegian has "free at sea" which would be fine if the bars were not CONSTANTLY CLOSED in the middle of the day and either did not open until and event started in the room. FYI people would like to get a drink BEFORE the action starts so they can enjoy the activities. Then the bartenders many times there should have been three and there was one and the one had NO sense of urgency even with 15 people in line. I could have gone slow and gotten drinks out 5 to there 1 was sad to see how much they just didn't care. Specialty French restaurant wasn't very special, most items were just two of the regular items from the main dining room combined. Waiter for the specialty restaurant was great though. While there was a cost savings taking NCL compared to Celebrity or RC the exponentially better service, food, amenities, etc to me make it well worth it. I will probably give NCL another try but not on this ship. I heard the new Encore is nice and has great stuff for the kids BUT then I found out all those things the kids would want to do cost more that is not ok and now I have to figure that into my trip cost as well, such a pain. If it's on the ship and you dont win $$ or a big prize then what is there should be free and accessible to all. Read Less
Sail Date November 2019
We had the best time! Great crew, beautiful ship, older but very clean. The food was outstanding! Entertainment was plentiful! We hadn’t been on a cruise for 20+ years because our first experience on carnival was just ok. For This reason ... Read More
We had the best time! Great crew, beautiful ship, older but very clean. The food was outstanding! Entertainment was plentiful! We hadn’t been on a cruise for 20+ years because our first experience on carnival was just ok. For This reason I was a bit hesitant but I was pleasantly surprised and will be planning another cruise on the Norwegian Sky, absolutely loved it! Our room attendant JJ did an amazing job keeping everything clean in our room and we really enjoyed the dining restaurants but the buffets were pretty fabulous too. I did an excursion to the Blue Lagoon in the Bahamas and that was a really fun day and worth every penny. The staff on the boat seem to really enjoy their jobs and do everything they can to take top-notch care of all their guests. Someone is always working and doing something to improve the boat and also our dinner at Le Bistro was excellent! Our room was also in a great spot we didn’t feel the boat moving at all during the trip while sleeping. Read Less
Sail Date November 2019
Find another ship or cruise line. This was miserable. First let’s say the disembark time was over an hour late, which in turn caused the load times to be pushed back. When you have 4K plus people waiting, it gets a little crazy. ... Read More
Find another ship or cruise line. This was miserable. First let’s say the disembark time was over an hour late, which in turn caused the load times to be pushed back. When you have 4K plus people waiting, it gets a little crazy. Next, let’s start with food. The food is TERRIBLE. For the formal night, minced lobster ravioli in a chicken broth. What?!?! The steak is almost inedible. We walked out several times of the wave restaurant because the food was terrible. Let’s go to dining room service. It was not good. Our dishes piled up and the waiter seemed not to care. The rooms service was great. Our attendant was amazing. This is maybe 1 of 2 things positive for the cruise. The sky lounge has great employees. In fact, best on the ship!!!! The buffet is typical and always packed due to the food being terrible in the formal dining room. The adult pool, well it’s more of a large bath tub. The smokers section is crammed into the back of the ship and tends to overflow on to the track. There is minimal shopping on board due to the chocolate shop taking up a massive amount of space. The bar staff (except for sky lounge) seemed to busy to help and almost annoyed you were asking for a drink. If you have a “obstructed” balcony be warned. It’s SUPER small!!!!!!! There is a lack of elevators in the back of the boat and the front of the boat is closed off to yacht club. The ship seemed “small” and not enough to do even with the size!!! The entertainment is ok... at best. That’s all I can say. And the fish at the cirque show was smelly and slimy. WiFi - horrid! Slowest WiFi ever and hardly works. If you want to watch tv, well won’t happen. The channels go in and out the entire time and there is maybe 3 channels that aren’t sports or news. And side note - there is no Kleenex on the ship!!!! Final thing on this boat. Do not trust the times on the video screens. They don’t update and the employee don’t care!!!!!! Oh oh oh. And because the rooms are laid out like crap, there is no power plus next to the bed. You have to give a $50 deposit for a extension cord that will drape across the floor if you need it for any sleep machine. Then at the end of the cruise you have to go stand in the massive customer service line to return it. Waste of time. Read Less
Sail Date November 2019
We chose this cruise because it was the only cruise that was perfectly aligned with our departure and arrival needs, and the Breakaway is a ship I have wanted to check out! While the majority of this review is good, there are some ... Read More
We chose this cruise because it was the only cruise that was perfectly aligned with our departure and arrival needs, and the Breakaway is a ship I have wanted to check out! While the majority of this review is good, there are some negative parts too and I will share it all! I'll break down the review into parts so you can quickly find what you need: EMBARKATION: We arrived in Miami the day before and got to the port at 11. We had Priority Boarding which we paid extra for, so we thought it would mean a quick boarding time. Unfortunately, the line was backed out of the door and all the way to the other side of the terminal. When i asked where Priority Boarding was, the attendant pointed to the end of the line. This was disappointing to say the least but I wasn't going to let that mess up the first day of the cruise! It took over an hour in the line and we didn't board until 12:40. Once we got on board, we explored a little and ate in the Savor dining room. I prefer a nice relaxed sit down dining experience to the buffet, and the servers were excellent. CABIN: Our mini-suite cabin was clean and really spacious. The shower had six jets in addition to the showerhead, so it was very luxurious. Our cabin steward Alicia was great. She kept everything fresh and clean and even made us some towel animals because we mentioned we liked them. SPECIALTY DINING: Teppanyaki was our favorite. The food was excellent, and the entertainment was better than any teppanyaki we have visited. The steak was more tender than the one we had in the steakhouse on our last cruise. Our tablemates had the same comment. It was a very pleasant surprise. Ocean Blue was very good and my favorite dish on the entire cruise was the Hamachi Ceviche. It hit every note - sour, spicy, sweet, crunchy... just amazing. Moderno was great because the waiter was awesome. The meat was tender, but some cuts were lukewarm. It may be because we arrived as soon as it opened. Le Bistro had a great mushroom soup and a t-bone special which was very good and prepared well. The desserts were just ok. Ocean Blue was very good and my favorite dish on the entire cruise was the Hamachi Ceviche. It hit every note - sour, spicy, sweet, crunchy... just amazing. One thing about the specialty dining - we were told it was "unlimited appetizers" but each venue told us it was a limit of two, until we questioned it and they gave us the additional appetizers. At that point, they all said "we tell people two but if you want more just ask" (usually just 3 but there are so many good looking apps I like to be able to try them!) COMEDY: The comedians were very funny. We like the PG shows and they didn't just "phone in" their comedy. We have been at other shows where it seems like the comedians didn't really like doing the PG comedy but these guys were genuinely funny. The host was not funny though. She had a guitar and made up songs that had people shaking their heads. I felt bad for her.. The comedy-magician was a great treat as well. He was funny and entertaining. SHOWS: SIX is amazing. Every single one of the performers could sing. It was a great show and definitely worth booking. The live band is a treat. I love live music. Burn the Floor was also great. It was an hour long show that seemed to fly by. The dancers were excellent. Escape the Big Top is not really a show but a large scale "escape room" concept. If you like puzzle-heavy escape rooms, you will like this. SLIDES AND ROPES COURSE: The slides were good but the two biggest slides were down for repair the entire cruise. This was a disappointment. The ropes course was large and fantastic with a zip line at the end - there is also a part called "the plank" where you can walk over the edge of the ship. There is supposed to be a camera there to take your picture, but it was also not working. That was another disappointment unfortunately. They do not let you take your own cameras or phones unless you have a chest harness for your gopro. i had mine on a stick and it would have lodged nicely in the harness but they would not let me take it. I understand their reasoning on that. Nobody wants a camera dropped on their head... INTERNET: I got the ultimate internet package to keep up with work and it was solid 80% of the time. There were times it was frustratingly slow or would disconnect. it cost 250 dollars so that really shouldn't happen. DEBARKATION: Again, we had Priority Debarkation which just means you get an earlier luggage tag. The line literally snaked all the way from the aft to the front and then back aft. They had some issue with the systems so we ended up waiting for a long time. We arrived back at a different terminal so it was a long walk back to the car. I think they should tell you when you park if the terminal is going to be different on return. Read Less
Sail Date November 2019
The embarkation process to get on the ship was great, very fast and efficient. The disembarkation process was ridiculous and unorganized, some workers would split the main line into lines only to get to a bottle neck where they merged the ... Read More
The embarkation process to get on the ship was great, very fast and efficient. The disembarkation process was ridiculous and unorganized, some workers would split the main line into lines only to get to a bottle neck where they merged the two back together which took so much longer. We ate at 3 specialty dining locations (cagneys steak, le bistro and teppanyaki), le bistro and teppanyaki were awesome experiences, but Cagneys was a huge disappointment and I would have been furious at paying that much for a steak that was dried out if it hasn’t been on our plan. Both fillets minions (myself and my husband) had been flattened to the point where it was no thinker than a strip steak and where so charbroiled they had crunchy spots. If you want a great steak that melts in your mouth try le beuf at le Bisro (you can cut it with a butter knife). As far as getting on and off the boat at the islands that process was always super quick and easy as well. I think my biggest issue was I just got tired of being in lines for absolutely everything. Also we never got to use the pool because on the first and last day (days at sea) the pool was so crowded with everyone sitting on the sides there was no where to get in and we got out there by 10am, for a boat of that size it’s crazy to me that their one pool was so small. Overall the islands were cool, belieze was amazing but costa maya was a big let down, the main beach we visited was peppered with people trying to sell you trinkets every 5 min, finally got so annoyed we just left cause the same people kept coming around non stop. We had a balcony room which was deff well with the money and we found the staff to be always super friendly. The food outside the specialty restaurants was just okay but deff recommend the nicer dining options Read Less
Sail Date November 2019
The good: we loved the Breakaway. The shows were great, and the live music was the best we have ever experienced. Ship was clean, and the service was excellent for the most part. When you factor in Norwegian’s drink package that was ... Read More
The good: we loved the Breakaway. The shows were great, and the live music was the best we have ever experienced. Ship was clean, and the service was excellent for the most part. When you factor in Norwegian’s drink package that was included even with an inside stateroom, the bang for your buck is amazing. The not as good: the bartenders were usually overwhelmed on such a large boat. They did their best to keep up, but they were understaffed and the wait time to get a drink was too long at times. And the dinner quality in the main dining rooms was not as good as it has been. The breakfasts were very good, and lunches were on par, but there was definitely a step down in the dinner options and quality. It was still OK, but I definitely noticed some cost-cutting there compared to our last two Norwegian cruises. We only did the buffet once for lunch, and it was standard cruise ship fare and quality. Also, the port of Costa Maya was a disappointment. You have to walk through about a half mile of high-pressure sales people to get to a cab, and the beaches were not worth the effort. All in all, I would definitely cruise on the Breakaway again, but I would pay the extra for the specialty dining package, and skip Costa Maya. Read Less
Sail Date November 2019
OVERALL- we enjoyed the cruise. This was our 2nd MCS. We would likely return to MSC Divina over Seaside. Chose this for the price. booked a month before sailing with a guaranteed balcony cabin Bella. Their website even says that cabins ... Read More
OVERALL- we enjoyed the cruise. This was our 2nd MCS. We would likely return to MSC Divina over Seaside. Chose this for the price. booked a month before sailing with a guaranteed balcony cabin Bella. Their website even says that cabins will be assigned at least 14 days prior to sailing. Didnt receive room assignment until 3 days before sailing. This created a lot of unneeded stress as we made several phone calls to MSC, with many different promises, eg. It will be assigned this weekend, if not assigned by Monday to call back and they will expedite. Called back Monday and was told it would be done that week. The next week called back (7 days before sailing) and was advised that they may not be assigned until we show up for disembarkation. They even said that we would have to lug all of our luggage up to the boarding process, get our cabin assignment, then take our luggage back out to the porters (If we didnt want to carry around all day). Note that each time you call MSC, the average hold is 30 minutes. I believe that these late assignments are caused by MSC trying to upsell rooms with their auctions/ bidding for upgrades. The late assignment also CAUSED US TO MISS the CC M&M as MSC cuts off registration 7 days before sailing (and you cant register without a cabin #). EMBARKATION- very smooth, dropped off luggage at porters at 1015 then went and parked in the parking garage. Walked back over and was in line to go through security for about 20 minutes before the opened up, quickly through security, then to waiting room with chairs, they also have water & juices for you here. We were on the ship by 11:30. There was 1 error here, when you get your room key the attendant is also suppose to give you a boarding card (group number), but I believe we had a new guy and we didnt get one. This is how you board the ship (think Southwest Airlines boarding groups). Fortunately when asked a nice couple said they are with us. DINING- We requested to be seated at a large table for the late dining. We were given a table for 2 in the middle dining time, 7:15 (1st time is 5:15, late is 9:15). The waiters had too many tables and had a hard time keeping up. They didnt remember our drink preferences (always the same) until Thursday. Food was OK, nothing outstanding. The best was the swordfish, chicken parmesan and prime rib.Very hard to get anything different, ordered a baked potato instead of french fries, received it after steak was eaten. Never offered any toppings for it. Had the chocolate brownie stack or cake and both were very dry, thankfully we ordered some vanilla ice cream with it. On one night, we didnt get to Puerto Rico until 5pm (We have been there several times and were not going ashore for the night), when we showed up for dinner, we were informed that all dining was now anytime dining so they took us to a different 2 top table. I hope they were using that night to train new wait staff. They literally brought the soup & salad at the same time. They only cared about getting you out as quickly as possible. The main buffet on deck 8 is where we ate most breakfast & lunches. We were always able to get a table outside. Food was OK, not much variety. On first sea day they put out the real parmesan cheese. On last sea day they have a dessert extravaganza with hundreds of different cakes and pies. Not advertised or in planner. POOLS- The first day we went to the adult pool at back of ship, deck 7. Nice, they wont allow children in at all.Problem is that it is where the smoking section is. We then went to the jungle pool, deck 18. This also has the top they close at nights and if weather is bad. Fortunately we had great weather all week. Enjoyed it the most, mostly adults, quiet area, except for 2 foosball tables near the kids water park area, is very noisy. The water park area is neat and slides are fun. The main pool on 16 gets very crowded and is where all the activities are. ENTERTAINMENT- We enjoyed the shows every night. Many of the shows have similar routines, just different costumes. They incorporate most of all the different talents in each show. The skill of these performers is phenomenal. I also liked that they didnt have waiters trying to sell drinks through the show, so make sure you bring a drink with you. We also went to Beerprov which was entertaining. Also saw The Marriage game and the Quest. Have seen these numerous times, always good laugh. The emcee for the Quest has a very heavy accent and was very hard to understand. We participated in their theme parties (White night, 70's party, western),These are always a lot of fun. We knew about these and brought outfits to wear. MSC could do a much better job communicating these events to passengers before sailing. We had many folks tell us they wish they had known so they could have participated. We also enjoy listening to music in smaller venues. Found someone most evenings. We really enjoyed Rob at the Piano bar (Seaview lounge), but MSC does not communicate well again with guests. There were 3 occasions, when the daily planner showed him at a certain time but when we arrived, the venue (Seaview lounge) was closed for a private party. When we did see him we enjoyed very much. We also enjoyed the jazz band, and there were a couple other duos that we really enjoyed. The band that also regularly played at Haven lounge - we also enjoyed. EXCURSION- St Thomas, We did the Kayak, Hike, Snorkel eco-tour. We enjoyed this tour and was a good value. The tour guide was very knowledgeable and we learned alot about the mangroves, plants, animals. The snorkel part was just ok, if you hung out near the guide she brought animals up to show you, otherwise there is no reefs, youll see a few fish. If you want the true snorkel experience take the catamaran tour.. LUGGAGE-Day 1, 3 of our 4 bags were at our cabin when they opened the rooms up around 2pm. My bag didnt show up all night. I went to the luggage office where they had luggage with contraband (as 1 previous cruise we had a power strip- dont bring any more). It want there, Around midnight went back to customer service , where the agent spent close to a half hour looking for it. They said that they were sending someone down all the halls to look for unattended luggage, left at wrong cabin (there was another gentleman looking for his also). My wife & I also walked every floor looking for it. Didnt sleep well, so got up early and went to reception desk. After a few minutes the clerk took me to the security office where they had my luggage. I had forgotten a pocket knife in it. My main comment was the LACK OF COMMUNICATION. If they had simply told the office staff that they had the luggage , it would have saved hours of peoples time and anxiety. DISEMBARKATION- The absolute best experience aside from we were assigned a late time,10:15. Not a big deal as we are just going to drive home. We made the best of it, had a nice breakfast, outside, then waited on deck 18, outside the jungle pool area, couches, to sit or lay on. There was no one else there. It was actually very relaxing, then when our color was called, took elevator down and walked right off, customs was there before we got our luggage and we waited less than 2 minutes. got a porter for our bags, and he took us right to our car in the garage.From the time our color was called, we went from deck 18, through customs, got luggage and was in car in 15-20 minutes. Read Less
Sail Date November 2019
My husband and I chose a back-to-back on Navigator of the Seas for one reason only... to be able to visit and enjoy their private island, Coco Cay twice. The first cruise was 3 days and the second cruise was 4 days. When you fly from ... Read More
My husband and I chose a back-to-back on Navigator of the Seas for one reason only... to be able to visit and enjoy their private island, Coco Cay twice. The first cruise was 3 days and the second cruise was 4 days. When you fly from Canada it just makes better sense to do at least 7 days because of the cost of the flight. We stayed in the same virtual balcony cabin and we were able to just get off and on the ship between cruises for 10 minutes without our luggage and just to clear customs, which was a breeze. The food was good and lots of choices in both the MDR and Windjammer. We did not bother with specialty restaurants after deciding that Hooked was not worth the charge after considering rate of exchange for Canadians. Their island was really beautiful and had plenty of loungers for everyone. The only negative thing was that this time of year, the water in the beautiful Lagoon pool was very cold as were the beaches. We just rested by the pool and then went to enjoy a delicious lunch with plenty of choices. RCCL provides complimentary trams from the pier to the island and then you change trams to continue on to different stops along the island. Wonderful feature for those of us who have mobility issues. What made this trip so wonderful was because of the staff and crew. Everyone was friendly, helpful and always pleasant. The live orchestra and shows were great but their tribute band "One4One" was so talented. They had everyone dancing in the Promenade with their "Queen", "Eagles" and "Beatles" tribute evenings. Wow! Such talent! I have just a few suggestions for Royal Caribbean that would make cruises more enjoyable: All ships should have at least a one day "smoke free" in the casino; and Diamond members should be offered a discount on frozen mocktails and cocktails as well as a discount for food at Johnny Rockets. Read Less
Sail Date November 2019
We joined this cruise with friends that had already booked. A surprising 1st time adventure in a cruise ship. We were concerned about sea-sickness, turned out to be not an issue at all. The cruise was 11 days and it was hardly enough ... Read More
We joined this cruise with friends that had already booked. A surprising 1st time adventure in a cruise ship. We were concerned about sea-sickness, turned out to be not an issue at all. The cruise was 11 days and it was hardly enough time to experience all that the ship has to offer. Getting on and off the ship was sometimes a challenging experience, I think there must be something they could do to expedite the process. The food was excellent. We ate in ALL the restaurants. I would recommend the inclusive drink package - makes things so much easier. The NCL casual dress policy is a real incentive for us, who wants to put a jacket and tie on vacation every day? I would recommend NCL to everyone. We found the initial booking a negative experience, rushed by the NCL agent, felt pressured to complete "Right now", without clear details. Followup calls to the agent had to be placed multiple times and had no additional info. Their goal is clear: " Make The Sale! " I would not book directly with NCL again. Rather use a travel agent I think. Read Less
Sail Date November 2019
Took a Caribbean cruise from Miami with my partner. It was the first trip from the ships new home port in Miami. That being said, the embarkation process was horrible. Took about 2 1/2 hours. However, when we got on board it was worth the ... Read More
Took a Caribbean cruise from Miami with my partner. It was the first trip from the ships new home port in Miami. That being said, the embarkation process was horrible. Took about 2 1/2 hours. However, when we got on board it was worth the wait. The ship is beautiful, every detail was stunning and had a layer of elegance. The staff was beyond friendly and went above and beyond. Ports of call were great as well, however our itinerary changed at the last minute after we left port. This really messed up our excursions, as we did not book through MSC. The pools were beautiful, water was pleasant. The layout of the ship was good too, it did not feel too crowded. Entertainment could have been better. If you’re into music and dancing, then you’re all set. We saw the improv comedy show which was hysterical, and the magician put on a great show. We also did the dinner and cirque de Soleil show. Show was cool, but not as good as what you will see in Vegas. We had a Bella balcony room, and it was standard sized, however the decor was lovely, it felt more elegant then other cruises and more modern, but not a ton of closet space or American outlets, you may want to bring a European converter if you have a lot of things that need charged. Here is where we ran into problems. The food was horrible. The buffet was just ok, always the same food every day, and everything was bland. The complimentary restaurant was even worse. Nothing to chose from, and tasted even worse. I would suggest paying for dining because you will not be happy with the other food. Also lines. If you need to talk to reception, prepare to wait for at least a half hour. Overall, We came back super relaxed and enjoyed ourselves. This was our first MSC cruise, and be willing to try another boat of theres for a good price. Read Less
Sail Date November 2019
I guess I should have done a little more research. This was my first cruise on Norwegian. Many of my friends love this company. I'm sorry to say my boyfriend and I were not impressed. Sure, we payed less than other companies, yes ... Read More
I guess I should have done a little more research. This was my first cruise on Norwegian. Many of my friends love this company. I'm sorry to say my boyfriend and I were not impressed. Sure, we payed less than other companies, yes we received the free drink package and specialty dining but the customer service wasn't there. Too many drunks on board- where security had to get involved, too many children. No we didn't bring any, and the boat was full. No place to get specialty coffee, unless we payed extra to Starbucks. For a family with kids this boat was great. For a couple wanting to get away and relax, not so much. Harvest Caye was nice yet expensive for food and drink. 15% service charge and 20% gratuity automatically added to you bill- glad we looked at the dinner print on the menu. Pool area, on board, was so small and very crowded. The savor restraunt had a good breakfast and Cagney's steakhouse was very good. The casino area was fun and the shows were good. There is a section called Vibe that costs$119ish for 2 adults for a adult section of the boat. There is a small pool and 2 hot tubs plus longer chairs. At the back of the boat there is an 18 and older section, that is free. There's a bar, wadding pool and 2 hot tubs. I'm the everyone time, after 7, it's open to everyone because they play movies on the big screen. That was a nice area. Smoking section too. I'll have to see if NCL has board that aren't so focused on having children on board. Another option we'll look at it going with friends or family. This might make it more enjoyable. Think we'll stay with Princess. Read Less
Sail Date November 2019
This cruise to the Dominican and Grand Turk was a retirement gift from my co-workers. It was our first cruise and it was great. I will remember it always. Deon, who was our cruise director and a lot of the entertainment on the ship, made ... Read More
This cruise to the Dominican and Grand Turk was a retirement gift from my co-workers. It was our first cruise and it was great. I will remember it always. Deon, who was our cruise director and a lot of the entertainment on the ship, made this cruise the best time ever. He and all of the staff on the ship including Ivanna from Ukraine who was in the spa, Christina from Romania in guest services, Luisito from the Philippines our favorite waiter, Ramona our cabin steward and Rawanda from South Africa in the jewelry store treated us all like family. They were truly amazing people who got to know us and always welcomed conversation with us. They love their jobs and it shows in how they take care of everyone on the ship. Because of them we will return to Carnival for future cruises. As Deon said....we all came together as one big family on the ship, joined hands and shared our lives together as one big family for 5 days. Deon entertained us in the Fantasia lounge with Hasbro Games. He danced and sang for trivia and different events around the ship especially on the Lido deck. He was fantastic and got everyone involved. He was also very informative each day with what was going on and when so you could plan everything and not miss any major events. The food on the cruise was excellent especially the Guy’s burger joint and the pizza/deli. The buffets were also very good but the desserts were less than desirable. Thank goodness for the swirl cones they were always good. The bars were all phenomenal and loved kareoke! The excursions were okay at the Dominican and Grand Turk. We were not impressed with the tour of Grand Turk. They called a side street with shells and a few benches a nature preserve. The tour guide said “okay ladies and gents” a thousand times as he showed us just old dilapidated houses. The Dominican tour was better. We did not like the shopping experience at each port because we wanted to purchase more cultural items made by the locals and that was not an option. You could only buy junk from China in higher end shops that was the same in every store or high end jewelry that no one could afford. The beach areas were very small unless you bought excursions. The water and beaches were clean and beautiful. All in all being on the ship was the best part of our trip. Next time we will plan the more adventurous excursions. Read Less
Sail Date November 2019
My wife and I recently took our first cruise. Long time residents of Florida but a very busy life raising our children prevented us from traveling before. After 25 years of marriage, we booked the first available cruise that fit our ... Read More
My wife and I recently took our first cruise. Long time residents of Florida but a very busy life raising our children prevented us from traveling before. After 25 years of marriage, we booked the first available cruise that fit our schedule. The MSC Seaside was an excellent choice. We were extremely happy with the accommodations. We had a rear balcony room that was more than adequate. Excellent water pressure, hot and cold. Excellent cabin service cleaning twice a day. The cleanliness of the entire ship was impressive. The professionalism was quite noticeable at every level in everything that was experienced. We observed customers that had been on many cruises, rookies like us and we felt everyone was at ease and enjoying this experience. The food was plentiful and available 20 hours a day. We bought no extras except the WiFi package but did purchase some small items and photos. The actual boarding of the ship was easy as was the disembarkation at each port and the final disembarkation. The MSC people know what they are doing and did it well. We are already considering taking another cruise next year to see other parts of the Caribbean and world. Excited and very pleased with MSC. Thank you to all the MSC staff for making this experience memorable. Read Less
Sail Date November 2019
I am 29 and my wife is 27 years old. This was our 3rd cruise. The MSC Seaside is a ship built specifically for the US market. As an American, I figured I would try a ship that was supposedly built for me. The prices were very appealing, ... Read More
I am 29 and my wife is 27 years old. This was our 3rd cruise. The MSC Seaside is a ship built specifically for the US market. As an American, I figured I would try a ship that was supposedly built for me. The prices were very appealing, as well. I had previously only sailed on Royal Caribbean. Room: Balcony with Aurea Experience Overall impression: The MSC Seaside is a beautiful ship. I was proud to be sailing on her whenever we were in port, as she stood out next to all of the other cruise ships. Everything from the cabins, pool decks, theater, and every lounge/bar looked pristine and modern. This ship might be slightly understaffed compared to a Royal Caribbean counterpart, but my wife and I still felt like royalty. Our fellow cruisers on this ship seemed younger and more attractive than our other cruises. It seemed like most were from Europe and many of them did not speak English. Let me just stress the fact that there were A LOT OF GOOD LOOKING PEOPLE ON THIS CRUISE. **You don't have to buy a wifi package to be able to text on board with iMessage (iPhone). Just connect to the MSC Seaside Wifi Hotspot. This was a nice perk, but we had no idea it worked until we accidentally discovered it. Great on a ship this size to text for free.** AUREA EXPERIENCE **Main perks of this are room location, Easy Drinks package, free massages, and unlimited access to the thermal area. Also PRIORITY BOARDING worked like a charm. No lines. **The massages were top notch. Wife and I got a couples room so we could enjoy the massages next to each other. **The Thermal Area is exquisite. You forget you are on a ship when you are in there. Steam rooms, saunas, a jacuzzi, a SNOW ROOM. You can spend hours in there relaxing. HOWEVER, it did get crowded at times. I wouldn't be surprised if MSC adopted some sort of assigned time system for people to go at designated times to avoid overcrowding in the evenings (seemed most crowded then). In the morning (spa opens at 9am), it was usually pretty empty and you could have free reign over everything there. FOOD **There are 4 complimentary places to eat: 2 buffets (Deck 8 and 16), and 2 restaurants. The buffet on Deck 8 is HUGE and is the main buffet. Most options are the same between the 2 buffets, but Deck 8 had more options when we went. The 2 restaurants, Seashore and Ipanema, reportedly have identical menus. Since we were Aurea and had priority seating, we were told to go to the Seashore restaurant specifically. The buffet was excellent. It was clean, always stocked up, and there was enough variety to entertain the palate. We tried specialty dining at Butcher's Cut and the Asian restaurant. You are given a limited menu and allowed 1 item per section (starter, entree, dessert). Overall, I would say MSC's complimentary food is better than Royal Caribbean's, but Royal Caribbean has the better specialty restaurant experience. **The buffet is open 20 hours per day, but after 9:30-10pm there is limited food (pizza, burgers, hotdogs, etc), all of which was good. HOWEVER, there were NO FRENCH FRIES. It was just weird since there were always french fries during the day. This is not a huge deal but would have made all the people I hung out with happy for sure. MSC, if you're listening, GIVE US LATE NIGHT FRENCH FRIES PLEASE :) DRINKS **There are 3 tiers of drink packages, which is annoying. My Aurea Experience came with the Easy drinks package (lowest tier), but we upgraded to the next level up when we boarded. Easy drinks limits you to items that are $6 or less, which is pretty much nothing. We knew this going in, but here's the kicker: Say you have the Easy Drinks package and want something that costs $6.50. You pay $.50 to make up the difference, right? NOPE. You pay the whole $6.50. So we bought the premium drinks package, limiting us to drinks under $12.00. Guess what, a bunch of drinks are priced at $12.50. We still got pretty much whatever we wanted with the premium package, but the whole drinks system seems a little gimmicky. **Also, I felt like the bars were understaffed as I sometimes waited 10-15 minutes for drinks. However, the bartenders were very relaxed. Once I went to a given bartender once or twice for drinks, they did not ask for my card. They knew me, which was nice. I never had to sign anything. I just let them scan my bracelet if anything. SHOWS/ENTERTAINMENT **The shows get better as the cruise goes on. It's capped off with Starwalker, the Michael Jackson tribute, which is great entertainment with excellent dancing. The theater and stage look like no expense was spared. I just wish the chairs had cupholders so I could give the performers the applause they deserve! **There are EXCELLENT dancers. One couple salsa danced so fast it was breathtaking. **Formula 1 Racing Simulator: Do this if you like cars/racing. Very realistic. See if you can beat my time of 1:02.244 at the Aviano circuit in Italy. **Bowling, slides, ziplining. You shouldn't ever be bored on this ship. Once everybody was on board for departure in Miami, there was an announcement made that we would be going to Nassau instead of Ocean Cay for our last stop. Ocean Cay is MSC's private island, and we were supposed to be the first people to visit. The announcement stated that the island isn't ready. All cabins were given $100 onboard credit and 20% off a future cruise. We were a little disappointed to not go to the private island, but I think MSC handled it as best they could. Day 2 (At Sea): MSC hosted a lovely CruiseCritic Meet & Mingle. They reserved their Seaview Lounge just for us, and they served champagne, cocktails, and small snacks like chocolate dipped strawberries. The captain and other crew were there to chat, as well. My only issue with this was that it was at 10am. I was on my way to the gym and wasn't really in the mood for drinks and mingling. Would have loved for it to be later in the day. Day 3 (Ocho Rios, Jamaica): It was raining, so we hung out on the ship and claimed prime real estate at the South Beach Pool. This pool is part of what makes MSC Seaside unique. To be in a pool so low to the water gives a different feel than being on the top of the ship where you can't see the water. Day 4 (Gorgetown, Grand Cayman): It was a hot day once the rain stopped. We decided to walk back to the ship from 7 Mile Beach. We were exhausted when we got back. Our ship's crew was waiting for us at the dock with cold towels for our faces, cold water to drink, and fresh pool towels. They did this at every port, which made us feel like royalty. I believe this was the night of the All White party, as well. A lot of people participated and showed up to dance. Day 5 (Cozumel): We did the underground cave snorkeling excursion. It's an all-day affair as you take a ferry boat to Playa Del Carmen, then a short van ride to the caves. Pablo and Hugo were great tour guides. Highly recommend doing this activity if you are able to swim and don't have a fear of caves. It's a very unique opportunity to see this kind of ecosystem. Day 6 (At Sea): Silent Disco was this night. Crew handed out headphones and we all danced. Once again, lots of participation and lots of dancing. This ship was full of people who were willing to party, but the ship is big enough and designed in a way that you might not know there was such a party going on if you did not want to take part. Day 7 (Nassau): This was added to the itinerary last-minute, and we didn't have much time to spend. Read Less
Sail Date November 2019
We went on the Symphony of the Seas with my husband and two friends and we had a wonderful week. We have sailed with Royal about 15 times and have most of the larger ships but first time on the Symphony.We choose an inside cabin because we ... Read More
We went on the Symphony of the Seas with my husband and two friends and we had a wonderful week. We have sailed with Royal about 15 times and have most of the larger ships but first time on the Symphony.We choose an inside cabin because we knew that we were never going to be in the room. Embarkation was very easy with the We enjoyed two of the specialty restaurants, Chops and Jaime's Italian. We had anytime dining but had reservations and were able to get our same table every night that we are in the main dining room. Lourdes and Sonny were incredible. We did not have enough time to do everything and could have stayed on the ship for another week. Even though there were over 5000 people on board the only time it ever felt crowded was the first day at the windjammer buffet and a few times at dinner when you are waiting in line. Make sure you reserve your shows and dinner times on line and you will not have a problem. My favorite show was the comedy and the ice show but all the entertainment was great. The port were not great but you do not even need to get off the ship.I can't wait to go on this ship again. Read Less
Sail Date November 2019
16 day Panama Canal Cruise from Florida to Calif. Iincredibly beautiful ship, and our 1st experience w/ Haven. Embark/Disembark was a DISASTER w/ no communication re WHY we were standing 1.5 hrs. IN the Haven 'room'. Thousands ... Read More
16 day Panama Canal Cruise from Florida to Calif. Iincredibly beautiful ship, and our 1st experience w/ Haven. Embark/Disembark was a DISASTER w/ no communication re WHY we were standing 1.5 hrs. IN the Haven 'room'. Thousands of prior passengers clogging up entry curb area trying to get OFF the ship. Apparently NCL's Luggage and Passport scanners were broken, no updates given. Very confused port staff in Long Beach telling us contradictory directions. Paramedics took 2 passengers away that we saw standing in line foe almost 2 HOURS to get off. Only 2 (yes TWO) Customs officicals clearing US citizens, 4 for International, with empty desks next to them. Yes, Noroviurs was on the ship the last 4-5 days, NCL shared this w/ us, gave us phone #'s to call if exhibiting any symtoms, and they immediatly cleaned EVERYthing...pillows, ketchup bottles, all buffet lines became longer e/t staff (wearing gloves) had to HAND plates, napkins, and serve each dish. Kudos to NCL, they really tried, but it's a nasty bug ('m an RN), and they didn't share how MANY passengers had it, but we saw the Fire Trucks/Medics and TV Stations at the Long Beach Port, so it must have been bad. Our room in Haven on 17th floor w/ LARGE balcony (room for 2 chase lounges, plush blue pads, 2 brown wicker chairs & small table w/ room to spare. DIVINE! We were under the Haven Rest. so quiet 90% of the time, and kind of loud footsteps and furniture moving from 6 am ish-8 am? Great food there except the menu is the SAME every meal except for 1 'special'-(Beef Strogonoff was awesome!) Room Steward "Tito" was stellar, and courteous as is ALL staff. They dress very professionally, are ALWAYS kind, yet I didn't feel the Butler was really needed...he simply brought canapes each afternoon (too many, we finally said stop:), and did bring breakfast (w/ white table cloth) into our room which was great. Garden Buffet was wonderful; espec. Asian food, Pasta & Noodle 'Bar's, Indian food, and 8 different flavors of ice cream. It's hard to find a place to sit tho... The Navigation crew did GREAT...always great sailing, arriving in ports early or on time, updates on weather, and stellar job thru the Panama Canal. UNfortunatly the 'Narrator' spoke VERY little during our 8-9 hr. travels thru the enitre canal, and his accent made it hard to understand. What happened to the older gentleman who gave our 45 min. info. class in the Theatre the day prior? He said he's sailed 33 times, yet the next day HE didn't give the info. while going thru, but a Spanish gentleman who spoke RARELY. NCL did give us a very helpful guide (shiny, fold-up to put in pocket), but we had lots of ??'s. WE've never seen so many elderly folks (it is an expen$ive cruise tho),w/ walkers, canes, wheelchairs and scooters everywhere. NCL should have seperate lines as these special folks clogged up lines at EVERY port necessitating a crew member to help w/ their assistive device, and them trying to go up/down steep ramps/ladders. The rest of us w a i t t e d ...A LOT. We've crusied A lot w/ other lines, and hope NCL can work w/ the ports (espec. embark/disembark) as the ship/trip were wonderful; yet bookended w/ VERY poor communication/lines/delays. (We know several missed their flights.) We'll try NCL in the future and wish them the best as they did have a tough run w/ the Noro virus. Read Less
Sail Date November 2019
On Armonia 6 weeks ago & decided to go again as a treat. BIG mistake! Embarkation found us in a hot hall with disposable rubber gloves and plastic garbage bags trying to remove our clothes from my husbands bag which was covered with ... Read More
On Armonia 6 weeks ago & decided to go again as a treat. BIG mistake! Embarkation found us in a hot hall with disposable rubber gloves and plastic garbage bags trying to remove our clothes from my husbands bag which was covered with grease... crew was un responsive & said we did it...SERIOUSLY???? Disembarkation was hours standing in a hot lounge with people cutting in line & blaring "music" . In between we were given paper bags for our clothes (we bought luggage in Honduras) crew was unhelpful & did not listen to what you said. We requested to speak to the "hotel manager" several times after spending hours waiting in line at guest services but were never afforded the opportunity to speak to him. There was food & grease on "clean" silverware and cups in buffet, we were served iced tea tainted with some type of chemical that burned the back of our throats in the dining room, I was hit by a crew member who was bussing tables because she wasn't paying attention, crew at carving station was more interested txting on phone than doing her job ( did not clean hands before touching food). There was rusty water running onto the floor at the drink station near burger station. Crew members fill drink pitchers at drink station & they touch the pitchers to dispensing tubes ( not very sanitary) they wring out dirty cleaning rags into the drink station overflow. The chairs in the buffet had food spilled on them constantly if you could even find someplace to sit. Food quality and selection was poor. There was nothing exceptional and quite a bit that was just bad. Communication of activities and show reservation procedures was lacking. Did not receive our onboard credit we were supposed to receive. We have been cruising for over 20 years & know what to expect. VERY poor experience, from the disrepair of the ship to the attitude of the crew to the cleanliness to the quality of the food. It was just all bad...Was never so happy to return home from anything in my life. The best part of the cruise was getting off the ship in the ports & they even managed to make that uncomfortable. I must say the gust services gave us a $40 on board credit ( the Nike sports bag they ruined was worth MUCH more) to replace the bag...only thing is the only bag they had was $49 and huge... so that is why we had to hunt around Honduras for something that would suffice. The one thing that was in abundance was the delusional and insincere double talk from the crew. If this is the "best crew on all the seven seas" as the captain was constantly stating on the public address system, then the seven seas are in a world of trouble. We will NEVER sail on Armonia again & it will probably be some time before we are bold enough to go on another cruise regardless of the cruise line after this experience. From conversations with other passengers our experience was the norm not the exception and some people were treated worse. Read Less
Sail Date November 2019
I am not new at cruising and have taken 9 cruises prior to this one. I have sailed with Norwegian in the past and had a blast. I have never left a negative review about a cruise because I have never had an experience this bad. This time ... Read More
I am not new at cruising and have taken 9 cruises prior to this one. I have sailed with Norwegian in the past and had a blast. I have never left a negative review about a cruise because I have never had an experience this bad. This time it was different. I hate leaving critical reviews because how much harm they can cause but this cruise was just really, really bad. Passengers all over the ship were unhappy (at least according to the talk in the elevators). The service was horrible unless you were in the specialty dining rooms (if you could even get a reservation) or at the Starbucks in the atrium (she was a riot! Super funny). Bar staff were very stand-offish and unfriendly. Average wait time for a drink from the bar was 30 mins or more. Wait time for drinks was much longer if you ordered from a server. I got in the habit of ordering two drinks at a time just to make sure I would actually get something. The dining in the main dining rooms was ok, nothing exceptional. Service was much better in the Manhattan Room than Taste or Savor although, again, if you ordered any type of beverage other than water you would be waiting longer than it took to get your food. The Buffet was pretty much always the same. Very little variety and no way to really order a soda if you wanted one. This cruise lacked the "wow" factor of cruising. I tried addressing some of these issues with guest services but they would just "yes" you to death or ignore you outright. It was just very strange. Embarkation and Debarkation was handled very well. The comedians they had onboard were awesome and "Velvet" was a fun show and worth the extra money. The terminal is really out-of-date but Norwegian did a good job of moving the boarding groups through pretty fast. When entering the ship though we were met with the smell of mildew and no pomp or circumstance (not a big deal for me but many people were upset by it.) We went with a group of three couples; all of us having the same complaints/concerns. Our package we paid for contemplated the unlimited beverage package, 3 specialty dining, reduced airfare, unlimited wifi and a discount for shore excursions. The wifi never worked. We were only able to get into one specialty dining as everything was reserved so that was a waste of selection. The Brazilian steakhouse is a thing of beauty though. We just wish we could have experienced two more to get our money's worth. With the amount of choices we have for cruises today I just don't know if it would be worth taking another Norwegian cruise and gamble if the experience would be different. This was, by far and away, the worst cruise I have ever taken. Maybe it is an isolated incident. I hope so. Probably the most frustrating part of it all is that I have made my concerns known and have never received even an "I'm sorry" from the company or their representatives. I guess in the numbers game our cabin is but 2 people in a sea of thousands who will cruise. I hope your experience is different. Read Less
Sail Date November 2019
We just returned from a 2nd cruise on the Armonia. We flew in the day before and spent the night at the Intercontinental downtown, great location and an easy ride to the (Albert) port. We arrived at the port at 10:45 am check-in ... Read More
We just returned from a 2nd cruise on the Armonia. We flew in the day before and spent the night at the Intercontinental downtown, great location and an easy ride to the (Albert) port. We arrived at the port at 10:45 am check-in was a breeze no waiting and we were on board around 11:30. We headed up to the Lido deck and to our surprise the bartender{ at Girasole remembered us from May along with our names and drink of choice. The bar staff on deck were great and Marc never let our drinks run low. The food choices we though were good at the buffet all week. Loved the omelet station and plenty of bacon and no police. The pizza and burgers were good. However we enjoyed our lunches at La Pergola. The cabins were ready at around 1:30 and we couldn't wait to see our home for the next 8 days. We had cabin 1034 deck 10 Aurea experience, The cabin was a good size great closet/storage space. The bathroom was a bit larger than the OV we had in May. The bathroom was spotless and the larger tub/shower combo was nice. The water pressure was good, we did have a shower curtain and it liked to get close and personal. The AC worked great the cabin was always cold. The balcony was nice to have but didn't use much. Cruze was a good attendant always quick and efficient. We enjoyed the shows and all the live music available in the evening. Kevin was a very good cruise director and his staff were an absolute blast. We did go to a few trivia games and what we liked the teams who played passed the answer sheet with the team next to them when the answers were given (helps keep people honest). The pools were always busy on the sea days and amazingly as always at 7am more chairs had bodies that look much like a beach towel. We ate all our dinners except one at La Pergola and the girls at the reception desk were a complete joy and took great care of us. We ate at table 600 every night and our server Soongue (I know I butchered his name) was amazing and always remembered our beverage of choice. We enjoyed our dinner at the Surf and Turf restaurant and it was an amazing meal. The pork belly was to die for, my fillet was cooked perfectly and the red velvet cake was the crowning jewel. The ship was in great shape and will be shiny and new when it hits a 3 week drydock in 2 weeks. The crew was the friendliest we have ever come across in all of the 55 plus cruises we have been on. MSC has a great product and we can't wait to go on the Lirica out of Venice next year. I have to say I am not sure where all the negative reviews are coming from because the must be on a different ship. One final thought the CC meet and greet was well attended approx. 25 members, 5 ship personnel attended including Kevin (the Cruise Director). Lucia the asst. cruise director and Anahita the food and beverage manager. MSC supplied the cake, photo(delivered to our stateroom) and drinks. MSC appreciates it's cruise critic members unlike Carnival..... Read Less
Sail Date October 2019
This was our second cruise with MSC. As we live in Southwest Florida, it was wonderful being able to arrive early to begin the embarkation process. Once we used the self-service machines to load money onto our board account, we wandered ... Read More
This was our second cruise with MSC. As we live in Southwest Florida, it was wonderful being able to arrive early to begin the embarkation process. Once we used the self-service machines to load money onto our board account, we wandered around the ship a bit before grabbing lunch at the buffet. The buffet was chaotic and the food was not to our tastes. My husband is European and I am American and we dined at the buffet at least once, if not twice, a day during our entire seven-night cruise and we both found the food to be bland and unappetizing. Food that should be warm was room temperature and food that should be cold was room temperature.There also always seemed to be an unpleasant smell radiating throughout the buffet dining room. The one positive, however, was the wait staff working the buffet were usually friendly, despite the everyday chaotic work environment. For the price of our balcony cabin on deck 9, the room was more than adequate. Our cabin steward, Marion, was so kind and friendly! We found that on both of our cruises with MSC, the cabin stewards are the hardest workers and the friendliest staff onboard. Practically every cabin steward would greet us, morning or evening, with a smile and greeting. The only issue we had with our cabin was a nauseating smell that we sometimes encountered. MSC should replace the cleaning agents and soaps with a citrus scent to help. We encountered a few rough sea days and the sewer smell certainly did not help with motion sickness. The pool area was large and clean but crowded. Many guests would leave their towels on the sun loungers for the entire day, without ever having used the loungers. The ship only had two hot tubs and they were also always crowded.The dance lessons by the pool were entertaining. We also went to the theater five of the seven nights. We found most shows entertaining, but compared to our cruise last May on the MSC Musica, the entertainment was not as enjoyable. On every night but one, we dined at La Pergola restaurant and Amil was our waiter. He was fantastic! However, most of the food was very bland. We would recommend choosing the salads, Indian dishes and ice cream. We traveled to four ports of call: Ocho Rios, Jamaica; Georgetown, Cayman Islands; Cozumel, Mexico and Costa Maya, Mexico. We enjoyed the ports, especially Ocho Rios and Cozumel. We booked a snorkeling excursion through MSC in Georgetown and that was enjoyable. We also booked the Chacchoben Mayan ruins excursion and that was also fun. All in all, our cruise was a good value for the money but we will probably cruise with a different cruise line with better food offerings and friendlier guests onboard. Read Less
Sail Date October 2019
My husband and I only enjoyed the excursions. The person who cleaned our cabin was great and very friendly. We did not enjoy the food at all. It was the same food for breakfast every day. Lunch and dinner were about the same. The food had ... Read More
My husband and I only enjoyed the excursions. The person who cleaned our cabin was great and very friendly. We did not enjoy the food at all. It was the same food for breakfast every day. Lunch and dinner were about the same. The food had no taste, it was cold, not enough option, and it was either over cooked or under cooked. Some of the staff were not friendly and did not greet us sometimes. The bathroom shower was too small and it has some bad smell. We enjoyed the balcony view. There were only 2 pools and 2 jacuzzis and they were always full of people. The smoking area was also next to the pool. We had to spend more money to buy food at the excursions because we could not eat the food that was served. This was an older ship so there were not fun activities to choose from the ship. Read Less
Sail Date October 2019
Our 13th with NCL and the very best to date. The reasons are by catagory... PRICE: NCL still gives IMO the best value all drinks included, speciality restaurants, Internet and room credits at an average of $150 per day is great value. ... Read More
Our 13th with NCL and the very best to date. The reasons are by catagory... PRICE: NCL still gives IMO the best value all drinks included, speciality restaurants, Internet and room credits at an average of $150 per day is great value. ITINERY: The ports of call were all to places we had not visited, didn't like all of them but thats life. Really impressed with Costa Maya, the port was obviously man made for the cruise industry but great quality outlets,bars and entertainement. Cartagena had by far the best port I have been too, a small animal enclosure with varid birds, Iguanas, monkeys etc plus shops, restaurant and tour options. SHIP: One word...(no not Awsome)...just WOW..loved the layout, loved the ease of location on decs 6,7 & 8. Loved the quality of furnishings and decoration, loved the service from every bar tender (especially Waves and the A List bar) and waiters in all restaurants. Happy, chatting to everyone and worked so very hard to make sure everything was as good as it could be. Loved our MS stateroom 10208, very well looked after by our cabin steward and the location was perfect. Loved the onboard entertainement with the exception of the Cavern Club, a club with no room to dance and the worst Beatles tribute I have ever seen. Footloose was great as was the live bands. One special mention to who ever organized the daily music played by the pool, it was a superb mix of old and new and not one day passed when we didn"t enjoy laying on dec listening to the great tunes. Loved the outstanding speciality restaurants.. Cagney's as always was great, Le Bistro was our favorite a quality of food and service rarely equalled. Food republic was a great choice also as was Q the Texas bbq. Also really enjoyed the buffet. The Indian section was great and always found seating very easily, not something that can be said on other ships. FELLOW PASSENGERS: I personally think that Cruise Critic should be called Cruise Passenger Critic. My only complaint on this and many other cruises is the way people behave. Rude, ignorant and totally lacking in public behaviour. When will people realize that the nicer you are when speaking to bar staff or waiters, the better they will treat you. Sorry to say but American customers were the worst. Please cost nothing, I never heard people ask for a drink with the word please at the end of it. The behaviour at embarcation was appalling, people pushing to be onboard 1st was pathetic. Peoples behaviour at the buffet was shamefull. Obscene greed and waste levels that were outrageous. Even in elevators, no consideration for other people just pushing and shouting move or I need to get out, shame on you. OVERALL: A great cruise and can't wait to sail on Joy again. Unfortunately I probably would think twice about sailing on the older, smaller ships as the level of quality is higher on the newer ships IE food and entertainement. Read Less
Sail Date October 2019

Find a Cruise

Easily compare prices from multiple sites with one click