10 Miami to World Cruise Oceania Riviera Cruise Reviews

This is my second cruise, aboard the same ship Riviera. However it was my first time as a solo traveler. The ship itself and everything included in it was wonderful! However, the service was very poor. As a solo traveler, I was virtually ... Read More
This is my second cruise, aboard the same ship Riviera. However it was my first time as a solo traveler. The ship itself and everything included in it was wonderful! However, the service was very poor. As a solo traveler, I was virtually ignored when it came to service. So badly so, that after the first two reservations in the specialty restaurants, I cancelled my future reservations since I did not want to go through such treatment again. If you are seated by yourself, you will be waited on, eventually. But only after you say something to the Manager. Even after that the service will be slow, the wine steward will not wait on you, and forget having your water refilled or even asking you if you would like dessert. They make it obvious that Oceania simply does not want you there as a solo. In the buffet it was not much better. You serve yourself and always have to get your own drinks. For several days I would get my own water and coffee and then a head waiter saw me doing this .and asked if he could help. I explained to him that I knew if I wanted anything I would have to get it myself. He was apologetic, but full of excuses as to why I was ignored. After that, I did notice a small improvement in the service. I can only assume he must have said something to the staff. This treatment was everywhere on the ship. Everywhere!! If you were seated by yourself, you were ignored. I did find a bartender that was the complete opposite and treated me like everyone else, so there were exceptions. But if you are a solo, do not travel on Oceania. Read Less
Sail Date April 2019
Ads say best staff,best food, however, food was great, staff especially cabin stewards didnt clean well, didnt speak good english to answer questions,carpets filthy,used vacs cheap carried germs cabin to cabin from exhaust not filtered. ... Read More
Ads say best staff,best food, however, food was great, staff especially cabin stewards didnt clean well, didnt speak good english to answer questions,carpets filthy,used vacs cheap carried germs cabin to cabin from exhaust not filtered. Put clean towels on toilet seat,used same cloth every cabin clean sinks, put it in bucket with toilet brush. Cafe staff took plates held by sick passengers and then took your plate passing germs all over ship. Many passengers got sick first week, more later. Strong chemicals used linens affected many people maybe mixed bleach and ammonia products produced breathing issues & coughing many people. Reception young not helpful at all. ads abt quality of staff lies, carnival! even better and ships cleaner. Back to celebrity and holland america where cabins clean, and staff helpful and well trained, most riveria staff not trained, useless. Entertainment sparse and workshops small enrollment couldnt get in. Unfriendly crew and staff mostly. Seemed nobody cared about passengers. Full of themselves and didnt know their jobs very well especially reception staff. Cabin stewards very dirty way to clean and unhealthy for passengers. Dusty, pollen filled cabins seemed long time since good thorough cleaning. Public rooms much better. Poor Hygiene issues rampant in terrace cafe handling your plates and everyone elses after you got them from buffet, and cabin cleaning barely surface only and created unhealthy environment in cabins.untrained in good hygiene cleaning cabin to cabin. Made people sick. 2nd week very obvious how many now sick and coughing. Seems most focus public rooms. Which many couldnt enjoy due to cabin hygiene issues making sick. Too many staff in terrace cafe every 5 min. a Different person interrupting ask if wanted water etc. Should assign stations. Very intrusive. Food was good, no one serving smiled. Speciality restaurant staff good. Dining room too intrusive constantly. Ships crew seemed to not like their jobs. Not happy or smiling. Store staff rude and never smiled either. Felt whole trip no connection with any staff which usually have on other lines. String quartet great, was only good entertainment other than piano and production musical. Overall very disappointed. Wont go oceania again suggest instead os so many high cost brochures sent out use money get good cleaning materials, and for training and hiring better qualified crew and staff. .too many cruises with too many sick people for a reason. Hygiene problems huge. Read Less
Sail Date March 2018
The embarkation went wonderfully – well organized and knowledgeable staff. It was quite rainy and windy on the morning of our disembarkation and we would have appreciated support with umbrella coverage to get into the terminal. The ... Read More
The embarkation went wonderfully – well organized and knowledgeable staff. It was quite rainy and windy on the morning of our disembarkation and we would have appreciated support with umbrella coverage to get into the terminal. The service and the dining are both amazing. We had access to for specialty restaurants with no additional charges. The main dining room was beautiful as was the buffet. We especially appreciated that all food was served and that clients could not reach over food to help themselves. No matter the venue, we found the food to be of exceptional quality and presentation.The ship is not glitzy, but classy and clean. Entertainment was a blend of good to excellent. Our cabin was nicely decorated and comfortable. It had enough storage in the closet and drawers to hold all of our things. We had a standard cabin with a small veranda. The space was well-designed and larger than most standard cabins. We could move around without bumping into each other or furniture. The bed was tastefully appointed and comfortable. The bathroom had a full size tub as well as a standalone shower stall. It was beautifully tiled. We did not take advantage of the ships short excursions but were very pleased with the ports of call. We were pleasantly surprised to discover that we would have access to full-time Internet service without additional charges. We were also aloud to bring our own wine on board.The staff was knowledgeable, well trained and professional. Overall a wonderful experience and we hope to enjoy it again soon. Read Less
Sail Date March 2018
Wanted to try an Ocean crossing. Dates worked heard good things about Oceania. The ship was lovely and very manageable in size. Food top rate service top rate. Accommodations in s penthouse suite very nice but not a large suite Bathroom ... Read More
Wanted to try an Ocean crossing. Dates worked heard good things about Oceania. The ship was lovely and very manageable in size. Food top rate service top rate. Accommodations in s penthouse suite very nice but not a large suite Bathroom was nice but shower a bit on the small side I felt considering the amount of days at sea activities were limited i did enjoy the cooking classes but did have a per session charge. They could have been more creative in the activity schedule Many activities repeated themselves and there seemed to be days at sea where I just wandered. The crowd was on the elderly side and as a result Most were in bed by 10 pm. Not much more than 5% of the ship were up and out after 10pm People were very friendly and we made new friends which was the highlight of the cruise. I would recommend the Riviera but make sure it is offering the type of vacation you are looking for Read Less
Sail Date March 2018
This was our first cruise on Riviera, our second on Oceania. Our previous Oceania was the Nautica, and our cabin had been a disappointment. Our apprehensions were dismissed the moment we entered our cabin on Riviera. It was a very good ... Read More
This was our first cruise on Riviera, our second on Oceania. Our previous Oceania was the Nautica, and our cabin had been a disappointment. Our apprehensions were dismissed the moment we entered our cabin on Riviera. It was a very good size, and most importantly, the bathroom was much much better than the airplane-size bathroom on Nautica. No 'Psycho' shower but a full bathtub and separate shower. Yay! The ship is beautiful, I spent some time going through the ship to view all the beautiful artwork. Most amazing is how quiet the ship is; our cabin was on deck 8 midship and we never heard a sound ; we had to look out to check if we had docked or sailed away. The only reason I didn't give full marks is the entertainment and sound system in the cabins. I had the same complaint on Nautica and I was given the same lame excuse that Oceania buys its entertainment system from a provider and this is what they provide (!). The TV is old non-hd technology. The sound is terrible and the picture is so blurred you can't read the credits at the end of a film. There is no docking station for your phone, or bluetooth that would allow you to listen to your music. Unlike in most hotels nowadays, you can't access your account information. There was a Grand Slam tennis tournament going on, but no station to view it. There are only 3 news channels: MSNBC and FOX, and, thankfully, BBC World, a welcome relief from 24-hour US-centered news. It is time Oceania followed the competition into the 21st century, all the rest of the cruise is such a wonderful experience. Read Less
Sail Date January 2018
Our third Oceania Suite and one Vista Suite. January 2018: two limp, mostly dead fronds on an Areca Palm in living room. Couch in tv room? Prepare to hit the floor. See above. Linens and bed: great!!!! Pool, fine; fitness, fine; ... Read More
Our third Oceania Suite and one Vista Suite. January 2018: two limp, mostly dead fronds on an Areca Palm in living room. Couch in tv room? Prepare to hit the floor. See above. Linens and bed: great!!!! Pool, fine; fitness, fine; La Reserve x 3 nights=perfect!!! So worth it. Polo=common. Jacques and Toscana=can be good...not always. Dining room lunch (rainy days) was a very pleasant surprise. Entertainment=go have a drink or back to Suite and watch a movie. Pianist @ Martini's = great!!!! TWO morning drills for cruise training (don't plan to sleep in). Three maintenance mornings on our veranda. One complete day: parked against RCL mega (hundred or more "neighbors" so close to our veranda I could spit on them). One day lost. "Alternate" docking that made going ashore impractical (30 minute cab to get to "town"). No veteran Oceania cruiser pays for shore excursions. Spring for private or forget it. Read Less
Sail Date January 2018
Cruise January 13-23, 2018 - Fourth time cruising with Oceania; second on Riviera. Beautiful ship, wonderful staff/crew, unbelievably excellent food, very talented string quartet who played at Oceania's enjoyable afternoon tea - as ... Read More
Cruise January 13-23, 2018 - Fourth time cruising with Oceania; second on Riviera. Beautiful ship, wonderful staff/crew, unbelievably excellent food, very talented string quartet who played at Oceania's enjoyable afternoon tea - as well as at other times around the ship. Really enjoyed the fact that the ship isn't constantly trying to shake every nickel from your pocket for art auctions, half-price sales of bargain bin items, or photographers following you at every turn. Very refreshing. Such a laid-back, quiet atmosphere that you sometimes wonder whether there is anyone else onboard. Was impressed that the ship is able to print a variety of local newspapers - even the Toronto National Post - so that we don't miss out on news from home. However, it is time that Oceania updated its onboard television system. It isn't interactive. You can't check your account or book reservations as you can through Celebrity's Solstice class ships. The channel that showed the map of the cruise, and the course of the ship, wasn't updated. It was often two days old, with day old weather forecasts, giving distances to ports that we had already visited. The captain's announcements were difficult to hear and there wasn't specific information on where we were (latitudes and longitudes don't help me much!); the weather; the depth of the ocean; condition of the seas, etc. If you are in your cabin and want to hear the announcements by the captain or cruise director, you have a second or two, after a short bell, to turn on your tv to channel 3 or run out into a public area. By the time you do so, the announcement is over! Really, really frustrating. Did not enjoy the ports. The Oceania excursions were very pricey and many entailed spending long blocks of time on buses. Also, the advertised port shuttles were available in only 2 out of 7 ports and docking locations seemed to take a back seat to larger ships in each port. We booked this cruise recently to get out of the cold. Unfortunately the weather was barely warm and it rained most days. We saw sunshine on the last day in Key West. This is the first cruise in years where I had to take Bonine to avoid being sea-sick from the rough seas. We had an extended balcony cabin near the stern of the 7th deck and we could feel really rough vibrations from the engine/propellers/thrusters(?) particularly when docking. Obviously the weather is beyond Oceania's control. However, the onboard activities were limited and rather lack-lustre. The cruise director needs to kick it into high gear and come up with some interesting activities, especially when the weather closes the pools and limits passengers to inside activities. I only found out the last night at dinner that the ship set up several tables for bridge players in the Polo diningroom each day. These were not advertised. Scarf tying was advertised, but that didn't interest me. I took that course on Oceania years ago. The beautiful, well-stocked library was full most days with passengers sitting inside reading in easy chairs. Very relaxing, but I can do that at home. There is one show each evening, but it is quite late. Considering the advanced age of most passengers, a 9:30 pm start is pushing it. Also in 10 days, it should be possible to avoid repeats of the same performers during the cruise. Aside from these irritations, if you want to sail on a beautiful ship, with outstanding food, interesting fellow passengers, and well-trained staff - and you have the dollars to pay for this premium experience - Oceania is an excellent choice. Read Less
Sail Date January 2018
My wife and I generally travel on the luxury lines and decided to try Oceania for the first time in 9 years. We booked well in advance and chose the 100 square foot Oceania suite which was on the stern of the ship on deck 11. In over ... Read More
My wife and I generally travel on the luxury lines and decided to try Oceania for the first time in 9 years. We booked well in advance and chose the 100 square foot Oceania suite which was on the stern of the ship on deck 11. In over 20 cruises in the past 10 years, this was far and away the best cabin that we have had. Service by the butler and stewardess was excellent. Booking the large suite came with lots of perks such as double the number of specialty restaurants, meaning that we only ate dinner in the main dining room 2 or 3 times. We did eat many breakfast and lunches there and found that the staff quickly knew us by name and gave us excellent service. Oceania provides guests with a key card indicating the room category and we felt that much of the service was recognizing us from the suite listed on the gold key card. Bar service was excellent as well and the specialty restaurants would have been enjoyed much more if I hadn't gotten sick ...... On the 2nd day I developed a chest cough accompanied by some minor gastric problems. In all my time cruising I had never darkened the door of the medical center and did not know what to expect. I went to the medical center and was honest about my symptoms, indicating that I was sick but not deathly sick. I did sign the release for treatment so from here on I should have no complaint, but I'll relate so others might be warned. I was given tests for everything from the flue to mono. The doctor decided I needed an IV and I was given multiple IVs over the course of the next 3 hours. I received urine and blood tests as well. The process took about 4 hours and I never inquired as to cost. My fault. I was informed to return at 6 PM for a follow up. All this made me feel better and I asked to have the IV needle removed which they had left inserted in my hand. The doctor said to leave it in in case I needed another IV - this was my warning sign that I did not heed. The next morning I returned to the medical center saying I was feeling even better. The doctor prescribed more IVs. After these, they took the IV needle out and told me to drink Gatorade, giving me 3 packs to mix. The bill was presented at the final follow up and I almost fainted. Charges for day 1 were around $3500 and day 2 was over $1400 making the charges come in just a hair under $5000. All this for a 57 year old male with slight discomfort. Medical insurance won't pay and we have never taken trip insurance which might have paid some or all of the cost. (with all our cruises we have never taken insurance and even with this bill I'm still money ahead over having taken insurance and not made claims). Lesson learned - I'll be very sick before I ever again go to the medical center. If I do have to go I'll get out my cell phone and call my personal doctor in the United States for consultation with the on board doctor. From the next trip forward we'll have a medical kit including a thermometer, some basic antibiotics, Pepto-Bismal, and perhaps some Imodium. I jokingly told my wife that I would want to take my own AED as well. In 4 or 5 days I was back to normal. The rest of the cruise brought lots of rain and bad weather, which is just bad luck. The only great day we had was the last port of Key West, perfect weather and we had returned to full health. We'll be on Oceania again, due to great service, food and room, but we'll be prepared to treat our own minor ailments. Read Less
Sail Date January 2018
We chose this cruise due to the itinerary, the time of year, the excellent value offered by a repositioning cruise and our precious experience traveling with Oceania on both the Riviera and the Regatta. Note that we disembarked in ... Read More
We chose this cruise due to the itinerary, the time of year, the excellent value offered by a repositioning cruise and our precious experience traveling with Oceania on both the Riviera and the Regatta. Note that we disembarked in Barcelona. This was our 6th cruise with Oceania and we probably enjoyed it more than any previous one. Food and service was excellent, as we have come to expect. We especially like the Red Ginger and Jacques restaurants, although the evening buffet is always quite good when you prefer something more casual. The cruise director on this cruise, Dottie, is definitely one of our favorites. The evening entertainment, lectures and other activities kept us busy, even on the many sea days, and we enjoyed all of the shore excursions we took as well. We travel by ourselves and especially like the fact that Oceania's typical cruisers are at or near retirement age, like us, and there are generally few children on board. Read Less
Sail Date April 2016
We have just returned from a ten–day cruise out of Miami on Riviera called “Heart of the Caribbean”. It was our 24th cruise with Oceania that began in 2003 on Regatta. As usual, the voyage was very enjoyable and the experience was ... Read More
We have just returned from a ten–day cruise out of Miami on Riviera called “Heart of the Caribbean”. It was our 24th cruise with Oceania that began in 2003 on Regatta. As usual, the voyage was very enjoyable and the experience was greatly enhanced by the friendly and efficient restaurant and stateroom staff. Nevertheless, there were some disappointments this time that I feel I should share with you. 1. The itinerary showed three off-shore anchorage destinations when in actual fact there were four. The problem here is that I now have to use a walker when going ashore and dealing with type of tender on Riviera is too much of a challenge, thus at these four locations we simply stayed on board. At the other three destinations, docking was shared with a number of very large, high passenger capacity vessels that resulted in a serious port overload, particularly in Nassau. 2. There were some minor changes attributed to NCL that may be indicative of a trend: no basket of fruit in our stateroom on arrival, bottle of champagne (which we do not like) could not be exchanged for a bottle of wine as before, at a Captain’s dinner during an earlier cruise and with the General Manager on this one, they were not allowed to join us in even one glass of wine on orders from NCL. 3. Service in the GDR and specialty restaurants was impeccable, but we suspect that seafood and other food items are being obtained from cheaper sources. For example, seafood advertised as cod definitely was not cod and was inedible. Dover sole, a favorite, was over-salted and lacked tenderness. 4. Platinum Rewards once offered a two complimentary half-day tours benefit, that we made use of. This was removed and replaced by a discount on a total tour package that we have no use for. There were other items of concern during this trip, but I will spare you the details. Despite the foregoing, I can say that the cruise was a pleasure largely due to the ship’s personnel attitudes towards passengers, but there is a belief by myself and some fellow passengers that the statement that NCL acquired Oceania in order to bring its own standards up is rubbish, and the intent will be to increase profits by cutting back on the previously excellent levels of service. Read Less
Sail Date March 2015
Riviera Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.4
Entertainment 3.5 3.2
Public Rooms 4.5 4.6
Fitness Recreation 4.0 4.0
Family 2.0 4.0
Shore Excursion 4.5 3.2
Enrichment 4.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.8

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