498 Miami Repositioning Cruise Reviews

Food like Europe style. Food is ok. But lamb and steak yummy, new and clean and comfortable. Price is good, show is good. But different from Royal Caribbean cruise style. Staff always friendly and lovely. Always do their best. Nothing ... Read More
Food like Europe style. Food is ok. But lamb and steak yummy, new and clean and comfortable. Price is good, show is good. But different from Royal Caribbean cruise style. Staff always friendly and lovely. Always do their best. Nothing complain. Many ports within walking distance. Nice ports and pretty place. Travel w my husband. Have basketball and soccer and table tennis tournaments. Fun and ppls can group together. Didn’t feel boring. Many activities. Staff alway will help. Really clean everywhere, staff always work hard and work heart. Many Europe ppls join. Can meet a lot of countries ppls. Many languages. Staff always take care u, and always remember u. Always concern u. I didn’t join their excursion. No comment. But I will join msc Cruises again. I did join many cruises b4. Carnival princess Royal Caribbean.... but what I feel msc is best vales. Shower nice and powerful. Using grohe faucet. Read Less
Sail Date November 2019
This was my first MSC cruise. The Meraviglia is huge - but it never felt crowded. It has a good layout, centered by an atrium featuring the (to date) largest LED ceiling at sea. My balcony cabin was comfortable (especially the pillows!). ... Read More
This was my first MSC cruise. The Meraviglia is huge - but it never felt crowded. It has a good layout, centered by an atrium featuring the (to date) largest LED ceiling at sea. My balcony cabin was comfortable (especially the pillows!). Not much storage space for two on a longer cruise, but you can make it work. The staff is friendly and works hard, although I sense an undercurrent of dissatisfaction with management - one which I share. Often, managerial decisions caused inconvenience and traveler frustration. MSC's multi-language communication (in print and verbal) leaves something to be desired. The biggest drawback of the cruise was the food. The line still does early / late dinner sittings and flex dining is only for those in premium class. Not one meal went by without something returned to the dining room. Menu items were not hot, bland, unseasoned, and sometimes not even what they were listed as when they showed up at the table! The specialty restaurants were no exception. Do not be lured in by their "experiences" - where you must chose from a restricted menu. Ocean Cay (the seafood restaurant) only offered five choices, three of which were pasta dishes! The Butcher's Cut (steak house), served chopped and formed previously frozen onion rings like the type sold at Burger King. The Kaito Sushi Bar requires you to sit "outside" (in the atrium) where gawkers watch you eat and lurch into your table when the ship rocks. The good news is that the room service is free if you don't order hot food (continental breakfast and lunch of sandwiches and salads). They brag that they make all their pasta onboard, but this is not always true. Most, but not all! The Market Buffet often is the best choice because of their delicious pizza, fresh mozzarella, and fresh-baked breads. Also, when something comes right off the buffet grill or is carved in front of you, at least it is hot! The buffet, however, is basically the same night after night with no themed nights. This cruise packed six ports in six days. Martinique, Sin Maarten, Curacao, Barbados, Grenada, and Aruba. I only wish MSC would stop patronizing ports that imprison LGBTQ people. Barbados is particularly egregious - life in jail. Disgraceful. We were scheduled to be the first to visit MSC's private island Ocean Cay - but it was announced mid-cruise we would be going to Jamaica instead (another island unfriendly to the LGBTQ community). The line offers a nightly gay and lesbian meeting, so it is a big of a contradiction. I took two MSC-sponsored shore excursions, both of which were well managed and pleasant. I would definitely travel MSC again - provided they get their act together in the dining room! Read Less
Sail Date November 2019
16 day Panama Canal Cruise from Florida to Calif. Iincredibly beautiful ship, and our 1st experience w/ Haven. Embark/Disembark was a DISASTER w/ no communication re WHY we were standing 1.5 hrs. IN the Haven 'room'. Thousands ... Read More
16 day Panama Canal Cruise from Florida to Calif. Iincredibly beautiful ship, and our 1st experience w/ Haven. Embark/Disembark was a DISASTER w/ no communication re WHY we were standing 1.5 hrs. IN the Haven 'room'. Thousands of prior passengers clogging up entry curb area trying to get OFF the ship. Apparently NCL's Luggage and Passport scanners were broken, no updates given. Very confused port staff in Long Beach telling us contradictory directions. Paramedics took 2 passengers away that we saw standing in line foe almost 2 HOURS to get off. Only 2 (yes TWO) Customs officicals clearing US citizens, 4 for International, with empty desks next to them. Yes, Noroviurs was on the ship the last 4-5 days, NCL shared this w/ us, gave us phone #'s to call if exhibiting any symtoms, and they immediatly cleaned EVERYthing...pillows, ketchup bottles, all buffet lines became longer e/t staff (wearing gloves) had to HAND plates, napkins, and serve each dish. Kudos to NCL, they really tried, but it's a nasty bug ('m an RN), and they didn't share how MANY passengers had it, but we saw the Fire Trucks/Medics and TV Stations at the Long Beach Port, so it must have been bad. Our room in Haven on 17th floor w/ LARGE balcony (room for 2 chase lounges, plush blue pads, 2 brown wicker chairs & small table w/ room to spare. DIVINE! We were under the Haven Rest. so quiet 90% of the time, and kind of loud footsteps and furniture moving from 6 am ish-8 am? Great food there except the menu is the SAME every meal except for 1 'special'-(Beef Strogonoff was awesome!) Room Steward "Tito" was stellar, and courteous as is ALL staff. They dress very professionally, are ALWAYS kind, yet I didn't feel the Butler was really needed...he simply brought canapes each afternoon (too many, we finally said stop:), and did bring breakfast (w/ white table cloth) into our room which was great. Garden Buffet was wonderful; espec. Asian food, Pasta & Noodle 'Bar's, Indian food, and 8 different flavors of ice cream. It's hard to find a place to sit tho... The Navigation crew did GREAT...always great sailing, arriving in ports early or on time, updates on weather, and stellar job thru the Panama Canal. UNfortunatly the 'Narrator' spoke VERY little during our 8-9 hr. travels thru the enitre canal, and his accent made it hard to understand. What happened to the older gentleman who gave our 45 min. info. class in the Theatre the day prior? He said he's sailed 33 times, yet the next day HE didn't give the info. while going thru, but a Spanish gentleman who spoke RARELY. NCL did give us a very helpful guide (shiny, fold-up to put in pocket), but we had lots of ??'s. WE've never seen so many elderly folks (it is an expen$ive cruise tho),w/ walkers, canes, wheelchairs and scooters everywhere. NCL should have seperate lines as these special folks clogged up lines at EVERY port necessitating a crew member to help w/ their assistive device, and them trying to go up/down steep ramps/ladders. The rest of us w a i t t e d ...A LOT. We've crusied A lot w/ other lines, and hope NCL can work w/ the ports (espec. embark/disembark) as the ship/trip were wonderful; yet bookended w/ VERY poor communication/lines/delays. (We know several missed their flights.) We'll try NCL in the future and wish them the best as they did have a tough run w/ the Noro virus. Read Less
Sail Date November 2019
Two words - Norovirus, Disembarkation Multiple patients from illness, including several removed by ambulance after landing in LA at the end of the trip. Our mantra about halfway through the cruise became, "Don't touch ... Read More
Two words - Norovirus, Disembarkation Multiple patients from illness, including several removed by ambulance after landing in LA at the end of the trip. Our mantra about halfway through the cruise became, "Don't touch ANYTHING!!!" Sheer chaos on disembarkation and no help from the staff to get us straightened out. Were accidentally put into the "quarantine" line without our luggage and had to beg, scream, cry to get any help finding our bags. Even called NCL and was told that they couldn't help - that we should just file a claim for lost bags. WHAT?!?!? Finally a customs officer took pity and escorted passengers, one by one, into the immigration building to retrieve their bags. No thanks to NCL! Average to good food with good variety. Lots of activities and constant stimulation (is that really what cruise ship passengers are looking for? I was fortunate enough to have a balcony to hang out on to get away from the constant noise and crowds). Pleasant crew, even under stress from the viral outbreak. "Washy washy, happy happy!' Shore excursions okay, although some were better than others. Read Less
Sail Date November 2019
We liked this cruise for the itinerary and the ship. We are fans of the newer and larger ships. The crew were friendly and the ship very nice. But sadly we were on the ship with the Norovirus. I got the virus (for 5 days) inspite ... Read More
We liked this cruise for the itinerary and the ship. We are fans of the newer and larger ships. The crew were friendly and the ship very nice. But sadly we were on the ship with the Norovirus. I got the virus (for 5 days) inspite of vigorous hand washing and after we got home we both got a cold. But that happens and I was lucky that I did not require hospitalization like some did. Now the good, the bad, and the very very ugly. The good - the ship is amazing, the crew extremely pleasant and caring and our cabin steward Lizel was amazing. Fernando at the shore excursion desk was super friendly and helpful. Lobster is back using your speciality dining package plus a $19. upcharge The bad - missing - cookies, body lotion except if you're in concierge class or above, carving station in the buffet at lunch, music/dancing in the Manhattan Room, and along with seafood night (unless you want the fried sailor basket in the Local) Prime Rib night had also gone by the wayside. They substituted roast sirloin but you need to sharpen your teeth. Their complimentary menu has also slipped in quality and variety in my opinion. We could not stop in Striup Cay because of the weather, which - ok I understand this was due to safety reasons. But they did not add another port nor did they give compensation for the missed port. The very, very ugly - getting off in LA. ok so the ship contacted the Norovirus about 3 days prior to the end of the cruise. I recognize that they had a lot of work to do to get the ship ready for the next cruise but the manner in which they handled the disembarkation was unorganized and in my opinion very unsafe. They called the groups so fast that before our group 2 tour got out of the door they were calling for group 7. When we got to the luggage area there was toral chaos and it only got worse Lines to get out sprung up everywhere. There was no organization to it whatsoever. Our line got stopped from moving for over 2 hours as they let another line go and go and go. You wanted to switch lines but were afraid that they would halt the one moving once you got there. People were frustrated, yelling and getting angry. They called in the police and homeland security to maintain order. I felt unsafe. NCL staff just kept on saying this was not their fault it was caused by homeland security. That's rubbish. It was NCLs responsibility because they dumped us all out at the same time without giving any time for the group they previously called to exit the ship and baggage area. Ok. I understand they need to clean the ship but it should not have been at our expense and making us feel unsafe. I will never, ever use the port of LA again and if I ever, ever have another experience like this again on NCL they will lose a few Platinum cruisers. Our 9 a.m. tour did not leave until 11 30 (at least they waited) but our tour was cut short again with no compensation. I've been a pretty big fan of NCL but this experience has left a sour taste. I would recommend a Panama canal cruise because it was pretty amazing but I'd have reservations about the port of LA. Read Less
Sail Date November 2019
Embarked in Miami - was on board quickly and cabins opened by 1.15pm. We tried the assisted boarding as my dad has bad arthritis and struggles to walk far now. We waited in an area with an awful lot of others in the same position and after ... Read More
Embarked in Miami - was on board quickly and cabins opened by 1.15pm. We tried the assisted boarding as my dad has bad arthritis and struggles to walk far now. We waited in an area with an awful lot of others in the same position and after 15 minutes were taken up an escalator and basically it cut quite a bit of walking out. Deck 3 Oceanview 3096 and 3094 - nice big window with blackout blinds and net curtain. Cabins right by the lifts and stairs at the back of the ship. The bed in 3096 was so hard - my steward got me a soft top for the mattress but I still had a bad back most mornings. No coolers (fridges) in these rooms. We were advised we had to request them prior to the rise (nobody told us) or we needed them for medicines. Anyway by day 2 they did manage to find us some. Bathroom looks like it has been refurbished with new sink, cabinet and push button toilets. I did find the spy hole on the door annoying at night as it let a lot of light in so I used the do not disturb magnet to block this off at night. The door was also a poor fit and let a lot of light in at night to the left but this was not too noticeable as the bed was right by the window. The shower head would not stay still, it kept twisting to the left which was annoying. The sink smelt like it needed a good plunge and a clean of the overflow which was dirty. Unfortunately 3096 is right below a room on the floor above before you head into the dining room. Whilst this is not a cabin, it is used by the crew etc. For rehearsals late at night. It sounded like a heard of elephants above and one night I went upstairs and asked them what they were doing. I was told they were rehearsing and would be another 20 minutes - basically didn't care less attitude. This was my first cruise since obtaining diamond plus status and I was given an option to go on a bridge, galley, theatre tour or lunch with an officer. I ticked the bridge tour and took this to the loyalty ambassador who asked me to put it in the box. One day we had lunch in the main restaurant next to an Australian couple who were pinnacle status said they were going on the bridge tour in the afternoon. I just assumed there would be a few tours as numbers on the bridge would be limited. Anyway, on day 9, having tried to find the loyalty ambassador the day before (turns out she was sick) I went to the Diamond lounge to see Norma who advised someone else had also not had an invite and that she would investigate to see if there would be anymore tours. A few days later I did get an invite. Future cruise desk was not that busy as offers were poor - 30% off when normally 50-60% off. Prices was far cheaper in June when I sailed on Adventure. I got a few prices, most people were helpful (apart from one person). A few days before the end of the cruise there was a new offer on the website with 60% off the 2nd guest and OBC. when I enquired, I was given a much higher price. In fact, they always gave me a higher price than the website until I queried it. Not happy! Eventually we booked it as knew we could price match when it comes down. In fact, it is £84 cheaper a week later I notice already. Windjammer - a lot smaller than some ships but more of less the same selection of food. Different theme every night such as Caribbean and Spanish but you didn't really notice! They had a lot of trifles and mousses for desert so wasn't always great selections. I was in there on my own one evening so put 2 drinks down on the table whilst getting some food. When I came back a very rude couple had stolen my table. No apology! In fact this cruise was quite bad for poor manners. Whilst watching the Panama Canal crossing 3 people were sitting on deckchairs on deck 5 and each had another chair for their feet. They refused to give up one chair for my Dad who could barely walk. I was furious and reported them to Guest Relations who promptly made them move. Manners cost nothing! Day 3 - Cartagena, Colombia - we wanted to see the fort but all the ship tours included other sights and were round $55-70. We therefore booked a trolley tour of $20 outside the terminal. The trolley was air conditioned but only really near the front! It was so hot and humid. This was a 4 hour tour and stopped at the fort to take photographs and other areas and included a walking part near the end. We also visited an emerald shop and places to shop. There is a bus to take you from the ship to the terminal (5 minute walk if not) this takes you to a cafe and through a giant aviary. They have flamingos, peacocks, loads of birds and Macaws all very tame. You could spend an hour or 2 here. There were lots of people selling tours as you exit the terminal. Also, everywhere we went people were trying to sell you things, such as hats and jewellery. This was annoying. Also on day 3 the ships's wifi stopped working early in the morning and was off for 3 full days. They never announced this, instead left everyone to either go down to the wifi desk or guest relations and ask. They provided no updates which was very poor. I understand wifi can be dodgy especially at sea, but at least keep guests updated. Their wifi is very expensive so I did ask for a refund. They were crediting everyone individually so it took days to resolve. Why not just the full 3 days full price back, it would surely have been cheaper than the wifi lady having to go through everyone's account individually! I chased a few times and then was told as we were from the UK she wasn't sure how to refund it so had to ask! Eventually I saw a credit on the account. No Jonny Rockets on this ship so no BOGOF milkshake offers. However, we did discover they did milkshakes at Ben & Jerry's ($5.31 each). It would have been rude not to try one. Very nice! At this counter they also do special chargeable coffees but free cakes for all, no obligation to purchase. They had pastries for breakfast and sandwiches and cakes throughout the day. Park Cafe- deck 9 was handy as it was straight up from us at the back of the ship and as we don't eat a cooked breakfast, we didn't have to walk across to the windjammer. We could get juice, cereals, pastries, egg and bacon muffins etc. From here instead. At lunch, they have sandwiches, soup and the beef roll everyday. They do need to sort their dishwasher for their cereal bowls here though! Dirty! Main Dining room - slow! Couple next to us walked out on day 1. Our head waitress had a new assistant who had never been on a ship before. She was in trouble with her all night! Food wasn't great and we ended up in the Windjammer most nights. Shore excursions - very overpriced as usual. Tours far cheaper on the piers. I did think about the Aerial ride tour at a whopping $140 but there was no one on the desk when it should have been open that morning anyway. Colon, Panama - we wanted to do the rainforest aerial tram tour but it was very expensive at $140 each and as it started to rain we decided to explore the local shops instead. In hindsight we should have done the tour with a local company as the sun came out although it did rain at lunchtime. As you exit the ship you are met with ENDLESS people trying to sell you tours and taxi rides. It became very tiresome saying no thank you to everyone. Having said that we could probably have negotiated a tour to the same place we wanted to go for half the ship's price. Just ashore are free wifi areas but although I got connected I couldn't get any emails or iMessages to send, just the Facebook app worked. Nice cafe's just along here also. But again, endless people selling things, mainly taxis and tours. There really should be some better organisation of these sellers. They would sell more if they were not so in your face. Panama Canal - we went through the locks in the morning for about 2 hours from 7-9am and then again in the afternoon 2.30-4.30 in total. My tip unless you have a balcony, would be to get a deckchair on deck 5 at lunchtime as there were none spare at 2pm. We followed a large cargo ship through on the other side of us. Very interesting to see the locks and as we moved down. For some reason I thought there would be more locks to go through. Puntarenas, Costa Rica - very long walk from ship to shore. If you are on an excursion they reverse the buses up nearer the ship. Loads of men selling tours as you exit the checkpoint at the end if the pier, there is a tourist information building just there which had air conditioned room you can sit in. Most tours are 4-5 hours and $25. However, we got offered a tour for just $20 as they were ready to go an needed two more people. Initially we were a bit dubious as they were quite persistent but the information man said they were there every day so should be genuine. We drove a short distance and picked up a banana, then around the corner we stopped by the road and under the trees were monkeys that happily jumped on us for the bananas. We also went to a very large souvenir shop which had free drinks and fruit. I think they had gardens but it poured with rain as we got there. We stopped at a bridge and walked over to see the crocodiles and also went to the top of the hills in the rainforest abs stopped at a restaurant for drinks. They also serve lunch which looked good. Coke and Pepsi were $4 and beer was just $3. We just missed the native large birds as another tourist had just got a picture he sowed us. The guide tried to find them and the macaws in a wooded area but they were not out to play today. Restrooms at a couple of places which were clean also. Good tour in a small minibus 10 people and far cheaper than Royal c. Worth mentioning it's in the rainy season now and October has a lot more rain. It was also very humid. The guide said the rain stops in December. Note, they were also selling aerial tram rides through the rainforest at this port on the shore. Puerto Quetzal, Guatemala - couple of minute walk across a bridge from the ship to shore. You walk straight into a building selling tours. Didn't see the prices as looks like stopped selling them earlier in the day. But I imagine far cheaper than onboard. Also selling tours and taxis just outside. Loads and loads of market stall type shops selling same type of thing - bags, jewellery, rugs, belts etc. Didn't look like much in the port area, there was a harbour and garden to the left of the bridge. To the right is cargo. We got here at 6am and people left at 6.30am. There was a lot of noise from 4.30am onwards and a very loud noise at 5.30am so no lay in here. Huatulco, Mexixo - arrived at 11am - pulled straight in forward as the island is only really on one side. There is a walkway to the end of the pier - a good few minutes walk. I didn't actually leave the ship here, and from the ship there didn't look that much here. Those who went ashore may say otherwise of course. Nice beach but unfortunately I can't take much sun. Puerto Vallartos, Mexico - no long walkways, straight off the ship and they are selling tours and also there are a dozen or so stalls selling souvenirs. One stall is a pharmacy/drug store and even a massage stall. Just over the main road is a large shopping centre and just behind this large building is a Wall Mart store which the crew were using to stock up with things from here. It was a very hot day 85f but the forecast said felt like 94f which it did, the humidity was terrible. Taxis from here to town is a about 3 miles away $5-10 max - agree price first. Cabo San Lucas, Mexico - tendered port here. need to get tickets for the tenders if you want to get ashore early. They used their own life boats and some boats from ashore. About a ten minute walk to the main town area. Los Angeles - cruise ended here but we booked the tour of LA and drop off at the airport as out flight was just after 5pm. However, due to the wildfires near LA, Malibu was under evacuation so they decided to take us to yet another beach. We didn't want to spend the day at beaches so we cancelled. However, the transfer only to the airport was all full up so we had to take a taxi which was $60. If you booked just the transfer to the airport from the ship it was $24.95. Entertainment - Horizon group were very good, very energetic got everyone up on their feet. Wasn't so impressed with any of the others to be honest. Departure - nightmare. They stopped people getting off on about ticket number 12. There was an announcement to say there were experiencing delays. An hour and a half later they let more off. We were due to get off at 10.40 and it was about 11.05 so they didn't lose that much time in the end. However, when we got off the Ship's walkway we literally queued for over half an hour to get into immigration. Someone eventually asked my Dad if he needed a wheelchair and we then bypassed the rest of the queue, otherwise it would have been a good hour wait. Guest relations advised this port always delays them. My advice would be to get off early. This is the worst port I have ever been to for getting people through Customs. Not much of a queue for taxi's at midday though! 5-10 minute wait. Read Less
Sail Date October 2019
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems ... Read More
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems small. 4. Breakfast/ lunch is good. Formal dining at night is good (way better than Chili’s, TGI Friday’s, Applebee’s . Comparable to Red Lobster but fewer selection. 5. Entertainment is great. Quality of shows is excellent. 5 stars to Steve Young (director of entertainment). All of the family shows are great, Peter Punk, Butterfly, Michael Jackson. But all adults shows perform by a group of 4 person is just ok. Would like to have few standup comedians shows. 6. Service is good. 7. Port and shore excursions have good timing. Except Saint Martin 7am to 2pm. We would like to go again. MSC going to have new ships in 2022, definitely looking forward to this one Read Less
Sail Date August 2019
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on ... Read More
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on which include Carnival, Norwegian and Royal Caribbean as I believe all have their good points and not so good and it is unfair to compare. The Seaside is a lovely, clean and very impressive ship. There are not many times you feel like you are onboard with 5000 passengers let alone another 1500 crew. We experienced only a very positive interaction with crew members with many taking time out to say hello and a general friendly approach especially to our 2 grandchildren who got lots of attention and high 5's. Embarkation and debarkation was very smooth and quick . Cabins - we had a balcony cabin and whilst cosy for 2 adults and 2 children it was comfortable and clean. Space can be a little tight but we adapted with bringing over the door organisers. I cannot comment on the room steward who whilst wasn't very visible always kept the room clean. Kids Club - our 2 grandchildren loved it and although we wanted to spend some good quality time with our 2 grandchildren on board it was nice to get those couple of hours to ourselves once in a while. Shows - a little confusing at times and some acts repeat over other shows later in the week but they are very professional and enjoyable. The Starwalker Michael Jackson tribute and show end on the Friday is a must see. You get a bit of everything at the shows, singing, dancing and Cirque de Soleil type performers. The beer prov children rated comedy show was very funny and a good watch. Food - we ate in the buffets for breakfast and lunch and the main dining room for dinner. This was probably our biggest disappointment. The buffet is a little repeatative and sometimes a little lacking in choice but the pizza is great and the late night cookies at the snack station were wonderfully soft and delicious. we ate in Ipanema main dining room and the waiting staff were friendly including the maitre d's even dancing with our granddaughter and always asking if we were ok and had a good day. service was a little slow on occasions and the very odd dish was not great but we felt the food could have been better overall. Guests - it is a very multi cultural guest list is the most polite way of putting it but again with 5000 guests from 120 nations you are going to get some who do not share your manners, standards and etiquette. Don't be put off by the completely negative comments you read about the MSC Seaside, I am very critical and would describe our experience as positive overall and YES I would sail with MSC again. Read Less
Sail Date August 2019
This was our second NCL cruise. Our first was on the Escape. Comparable experiences. The food at the Garden Cafe was mediocre. Long lines for omelettes, as usual. Soft serve ice cream was usually too soft. Salad selection never changed. We ... Read More
This was our second NCL cruise. Our first was on the Escape. Comparable experiences. The food at the Garden Cafe was mediocre. Long lines for omelettes, as usual. Soft serve ice cream was usually too soft. Salad selection never changed. We ate breakfast at Savour...much better ambiance and service!!! Great service! We ate mostly at the specialty dining restaurants. Ocean Blue was phenomenal! Le Bistro came in #2. The menu in The Manhattan Room and Taste were identical, at least on the nights were were eating there. We had an aft cabin, port side...which was awesome. Quiet but close to Entourage (our 13 yr old lived there all week) and Spice H2O. It was a little noisy on Glow night but we were there partying, too! I would choose this section again. Some disembarking was done in the aft section (not just mid-section)...which made port days easier. I found final day disembarking long (45min) but there was a delay getting clearance which backed everyone up. We took our own bags off the ship. Some complained of delays retrieving their baggage. Ports... Anthony's Caye in Roatan...the hubby will write a Trip Advisor complaint. It was our second time there. Great experience! Our daughter loved the dolphins which were in ocean water...not a chlorinated pool! However, they jerk d us around with our booking time which created a delay for our returning taxi! We hadn't left the pier and our cab driver was back to get us! Harvest Caye...loved it but NCL should have had food and beverages for free, like NCLs sister island in Bahamas, I believe. Booze and food were not cheap. Also, it's hot as HELL there! We rented a sun shade for $40...worth every penny. Costa Maya...we just toured the shopping area. Cozumel...I got inked! I researched Tattoo parlours...did my homework. Contacted Sailor Ink and am very pleased with the art! Plus they speak perfect English. Sea days were crowded onboard...no surprise! Wake up early to grab lounge chairs! Entertainment was fabulous!!! Burn The Floor, Rick of Ages, Howl at the Moon, the comedians...all top notch! Our CD JC Sanchez.. the king Phillipino of the ship! He's blinged out in a glittery, sequin way. Our captain was very nice. All the staff were friendly and accommodating. Read Less
Sail Date April 2019
Ambitious choice for first cruise did not disappoint. Tranquil seas and amazing weather allowed smooth trans-Atlantic motoring followed by a stellar line up of beautiful and historic ports. Excellent food, beverage and entertainment. ... Read More
Ambitious choice for first cruise did not disappoint. Tranquil seas and amazing weather allowed smooth trans-Atlantic motoring followed by a stellar line up of beautiful and historic ports. Excellent food, beverage and entertainment. Enjoyed a well appointed, clean and spacious cabin with a lovely picture window meticulously serviced by our gracious steward Johnson who provided an unsurpassed level of care. The ship was well maintained and seemed efficiently operated. Some service desk agents provided erroneous information about such information as provisions for obtaining currency from debit card charges resulting in wasted time. Many of the procedures of the service desk seemed overwrought and inefficient frequently resulting in unnecessarily long waits at the service desk . The only other mildly sour note for us was poorly coordinated disembarkation on the last day resulting in confrontations between flustered passengers. Overall, we were impressed with our first experience and plan to cruise again soon. Read Less
Sail Date April 2019
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of ... Read More
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of disembarkation being Barcelona, was changed to Tarragona, Spain. We were never notified of the change but just happened to pull up a more current copy of the itinerary that now stated Tarragona instead of Barcelona. I called my NCL contact person and verified the change without any explanation of why the change. NCL arranged a transfer to Barcelona from Tarragona with more than a reasonable charge. Would we have not gone on the cruise if we knew that we were not departing in Barcelona. I am not sure. I am 80 years young and to get their "drink package", it would be an additional $1300 for a couple. Okay, don't take the drink package, which we didn't. Most of the people on the cruise were in my age bracket. We all (the ones that I talked to) fully agreed that the ship kept the temperature about refrigerator cold throughout the common areas of the ship. Very miserable. Some travel companies keep their repeat travelers very happy but NCL is not doing a very good job of that for our last few cruises. We belong to Latitudes but other than two dinners in one of the Specialty Dining Rooms, what is it worth to belong. The aisles in the Buffet (crowded beyond belief) were laid out by someone that had never been on much more than a row boat. Lastly, the staff of the Star, as have been on all of the other NCL ships, still a very great bunch of of people. All very friendly and helpful. One of the biggest reasons that we keep coming back to NCL. BUT, we are now starting to look at other cruise lines. MSC has given us credit for all of the points that have earned on NCL, We'll see what the future brings us. We are certainly not as loyal as we once were. Read Less
Sail Date April 2019
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as ... Read More
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as much needed face-lift on this 19 year old ship. I know the layout of this ship very well and really enjoyed most venues including the specialty restaurants Moderno, La Cucina and Le Bistro. 6 days at sea may not work for everyone, but it was exactly what I was wanted with no work emails or phone calls to return. Cutting the digital cord allowed me to completely relax. Ports were good, no complaints l had never been to Punto Del Gado or the Azores or Madeira and their beauty did not disappoint. Seville and Granada were wonderful trips, as Was Tarragona, our final port for debarkation. Entertainment was ok, not quite the calbre or as polished as on the bigger NCL ships, but not bad. Service was good to excellent in all dining venues, one exception was a Guest Services person who was a tad condescending when i asked to have a bar charge removed from a dining bill. I was charged for 6 glasses of wine when I had ordered just 2. I was a bit annoyed that i had to insist the charge was not accurate. I then had to revisit the same issue 2 more times to get the charge removed. Weather on our cruise was fantastic and the Atlantic was like glass. Read Less
Sail Date April 2019
We chose this cruise because it was sailing across the Atlantic. Neither of us had ever partaken of a cruise before. It exceeded all our expectations. As first time cruisers we were completely at a loss what to do, where to go, ... Read More
We chose this cruise because it was sailing across the Atlantic. Neither of us had ever partaken of a cruise before. It exceeded all our expectations. As first time cruisers we were completely at a loss what to do, where to go, procedure once we boarded the Star. Although staff at the passageway door, no real instructions provided not even when we asked. Some sort of orientation session would have been nice for the few of us who had never cruised before. 99% of the time the staff was fantastic doing everything they could to ensure we had the best time of our lives. The only negative related to staff was the information/customer service desk. We learned quickly that if you asked a question, even about important stuff (lost items, disembarkation/customs procedures) the answer would be different with each staff person you asked. Dining was incredible. So much variety and so well prepared and tasty even at the buffet, the available restaurants were icing on the cake. Ginza was our only disappointment. Tried it twice. Food not bad, just not very good compared to everywhere else. Loved the crossing best of all. Ideal port/shore excursion scenario for us would be to alternate shore days with sea days. Enjoyed the shore excursions on the islands immensely. Soon realized that one could have just as rich a shore experience on our own at mainland ports without the extra expense of booking a tour and without the 'forced shopping' stops as one person put it. The entertainment each night was spectacular. Such talent on the production team (singers, dancers, musicians) as well as the guest performers. The musicians who performed on a daily basis throughout the ship varied in style and ability. The best by far was Duo 4:40. It showed by the audience they drew. No matter the venue they played at, it was always packed. All in all a wonderful, marvelous experience that went far about our expectations. Definitely go for it!! Read Less
Sail Date April 2019
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to ... Read More
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to schedule one. That was a joke. It was our first cruise and maybe our last. Everything we did on board they wanted money to give us the information we were supposed to get in the seminar. I.e., how to increase your metabolism. Teas to heal the body. Bingo etc. the ports were nice as we booked excursions at each. We did find out we could have picked someone at port for the same excursion at half the price. Go figure! The shows were ok. A few better than the rest. And you couldn’t swim in the pool the water was to cold for us. The only issue with the room was the size. Had to squeeze by to get to the other side of the bed. And the toilet area was a joke. We had a mid ship balcony on the 10th floor. Well good thing we didn’t put down a deposit for another cruise!!! Read Less
Sail Date April 2019
Our first transatlantic cruise! Originally scheduled to reach Barcelona but was diverted to Tarragona. Weather during the crossing was fabulous. Sunshine, warm temps and smooth seas. The Star was refurbished last year and was is great ... Read More
Our first transatlantic cruise! Originally scheduled to reach Barcelona but was diverted to Tarragona. Weather during the crossing was fabulous. Sunshine, warm temps and smooth seas. The Star was refurbished last year and was is great shape. Crew was wonderful. Entertainment ranged from great to hohum. Food was up to NCL standard. Ports were great. Could easily use NCL or go on your own. The Roman theatre in Cartagena should not be missed. The nightmare began when we disembarked. We were warned that Tarragona was a small town with limited taxis and to allow extra time. We were not told that Tarragona is an industrial port and not equipped to handle cruise ships. First, the gang plank was extremely steep and dangerous for people with mobility issues and trying to carry off luggage. Then we got into the taxi line with 2000 other people only to learn there were only 5 taxis servicing the pier. There was no pedestrian walkway and the pier was lined coal and other industrial materials so it wasn’t safe to walk off. We waited 3 hours before they finally got a bus to start taking us to the city center and then we walked about 3 blocks to the train station where we had to buy new tickets since we missed our train. We thought allowing 3 hours was reasonable for a 2.8km trip. We never saw an NCL staff person of any authority on the pier accessing the situation. I don’t know how elderly or people with mobility issues endured this situation. It was such a shame to end such a wonderful cruise at such a horrible port. Avoid Tarragona. Read Less
Sail Date April 2019
We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. ... Read More
We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. Embarkation went fairly smoothly. We were on the ship by 12 enjoying our first cocktail of the cruise. On the other hand, disembarkation was a complete nightmare. It was the worst experience we have EVER had leaving a ship. The original, final port was supposed to be Barcelona. However, at some point in time, the final destination was changed to Tarragona with Barcelona in parenthesis, which on other cruises indicates an alternate name for the same city or a city located close at hand. Ex. Thira (Santorini) The reason our ship was shunted to Tarragona, which as it turns out, was more than an hour away from Barcelona, was because Norwegian had also scheduled the Epic, a mega ship with our EXACT itinerary. GRRRR! Just hours away from Epic, the Jade was also scheduled & appeared in port at least once with us. That meant a mad scramble for cabs and overcrowding in historic sites and eateries. Also, the Epic was so monstrous, that Barcelona could not accommodate both ships. That meant, our ship was dumped at an industrial port with no clue how to process passengers through immigration. It was a mad house. We couldn't leave on foot because of security. We waited for our own charter bus they wouldn't let in, because all the ship's shuttle buses had priority. (Norwegian had offered to "help" people get to Barcelona for a mere $30 pp. via their shuttles.) While trying to exit the ship, crew members had been given conflicting information about how to direct people and there was an area where 2 different lines were snaking in opposite directions. In short, it was an awful experience and by the time we got our pre-reserved ride, we arrived in Barcelona 5 hours later. This disembarkation fiasco and the double booking of other Norwegian ships at the same ports, will be at the forefront of our minds when considering whether to sail with Norwegian again. Read Less
Sail Date April 2019
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and ... Read More
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and excursion staff. The latter three categories got the brunt of passenger problems and showed the strain. They were brusk and unhelpful. One more negative: Disembarkation was a nightmare. Originally the cruise was to end in Barcelona. A few months before departure NCL changed the end to Tarragona, 40 or so miles south on the Spanish coast (without notifying people, there were a number of unhappy passengers who had booked hotels in Barcelona). Tarragona is fairly small and didn't have near enough taxis to accommodate a couple of thousand people in the space of a couple of hours. NCL appeared to think its responsibility ended when you got to the bottom of the gangway. There you were in a line (more a scrum) of a few hundred people jostling for a ride into town. It took about an hour and a half to get a cab. NCL earned a lot of dissatisfaction that morning. On to the good. Staff: The cabin steward was pretty much perfect. Whatever you might want seemed to appear before you thought to ask. He went so far as to straighten a pair of shoes I'd thrown in a corner. The restaurants and bars had great service with a smile. The exception was O'Sheehan's, the restaurant, not the bar. The servers were slow and made a number of mistakes in orders. Food: The food was good not great for the most part with the exception, again, of O'Sheehan's which put out pretty bad food. The main dining rooms were on a par with most chain white table cloths restaurants. The buffet? Well it was a buffet, that about says it. Great omelets though. It could get a bit crowded during the mealtime rushes. I ate at the Sushi bar, great; Cagney's, very good; the Asian restaurant whose name escapes me, good and, Le Bistro, excellent. Reservation times were honored; but, the restaurants were never overcrowded, I never had to wait for a table. Internet: I know most people don't care about internet on a cruise. Unfortunately, I need internet to work, even on vacation. The internet was barely adequate and quit working on the last two sea days before getting to the Azores. No notice from NCL as to why it was out or when it would come back on. After twenty minutes standing in line I learned that someone in Miami forgot to "tune" a satellite. And the internet never worked in Spice H2O which is a shame as the area is a really nice place to relax and have a coffee or a glass of wine. Latitude check in: None that I could find. Activities: There were a bunch, none of which interested me. Ports/excursions: I booked one excursion through NCL in Cadiz to the "White Villages" which are about an hour away. The scenery was great, the guide, not so much. Her English was not very good and she spoke it very fast, although that really didn't matter as she set a pace that left most of the, let's call us no longer young, group twenty or so yards away from her so that we couldn't hear what she said anyway. I enjoyed wandering around all of the ports through great architectural neighborhoods, stopping for a cappuccino or glass of wine. Food and drink at the cafes and restaurants was dirt cheap by American standards. Drink packages: You'd have to drink from breakfast until going to bed to make the cost of a drink package pay off (well maybe not quite that much). But, if you get one of the higher priced packages and get it as a perk, the $20 a day mandatory tip is a pretty good deal if you look at it as the cost of the drinks and a tip. I'm mostly a wine drinker and while the offerings weren't great, they were quite drinkable. The backbars looked to have most of the "top shelf" liquors you would expect. Entertainment: The primetime acts/shows that I saw were all very good. The lounge and pool deck singers and musicians were okay. NCL app: It worked nicely, showing what you have spent, what the entertainment schedule for the day was and what reservations you had. iMessage, for those with an iPhone, worked well. A couple of other things: I was apprehensive about the ship being crowded as it was sold out, or close to it. Other than in the buffet, I never felt crowded. I'd say the median age of passengers was mid to late sixties. If you are young and looking for some nightlife, you might want to stay away from a transatlantic cruise. Read Less
Sail Date April 2019
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our ... Read More
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our happiness, wellbeing and safety. The entertainment onboard was fun and engaging. The show on the last few nights were memorable. The sailing over the transatlantic was so smooth and we were always on time or even earlier than promised at the ports. The food onboard was delicious (Buffett and specialty restaurants), the selections were varied, the distinctions for adult and family entertainment/venues were clear and followed. I greatly enjoyed my time aboard the Norwegian Star. The veterans group was the best group of folks. I made new friends and the staff was amazing. I feel like they were a part of my family! Would cruise with them again in a heartbeat. Read Less
Sail Date April 2019
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; ... Read More
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; the six days at sea just relaxing was the perfect introduction to cruising. We are from Ontario but have a place in Florida on the Gulf coast. We decided to leave our car in Gulfport and do a one-way only rental to get to Miami port. It was very reasonable and easy to get to the ship since the car rental company had numerous shuttles to the port. Not having to leave our vehicle in long time parking was another plus. Embarkation was smooth and in no time we were sitting in O'Sheehan's having Shepherd's Pie and enjoying a glass of wine. After lunch we did a cursory exploration of the ship while waiting for our stateroom. I've never been on NCL before but even without experiencing the Star pre-refurbishment I have to say based on older images of the pool area, the removal of the slides has vastly improved the vibe. I liked the layout of the ship, its smaller size and the fact you can walk the perimeter on one deck. Our starboard balcony stateroom was near the aft on deck 9. The size was agreeable, the beds comfortable, and it had plenty of storage for our belonging in the closet, in the drawers and under the bed. The bathroom was laid out well. Everything was in perfect working order. We brought a universal plug to increase versatility for using our tablets and phones. We asked our room steward, who was low key and very efficient to remove the bar contents since we had brought our own wine. We don't care about towel animals and won't judge a person's ability to do their job based on the lack thereof. I think they are overworked enough without the added burden of providing towel animals for our entertainment. Being fairly small the only thing I was a little disappointed in was the haze on the glass balcony spoiling my view. But not to fear! A scrubbie and some cleaner got rid of it pretty quick! When we booked we got all the freebies: the specialty restaurants, the drinks package, the strawberries, wine, and internet. I figured because we were on a 15 day cruise I'd purchase an additional 4 specialty restaurant packages so we could alternate between the specialty restaurants and the regular dining venues but decided we wouldn't purchase anymore since it's really a lot of food. We were pleasantly surprised by the food in the regular dining venues. Everything we ate was very good and I loved having breakfast in Versailles and getting perfectly cooked poached eggs and properly brewed tea. With the exception of a tough as shoe leather steak which was traded in for a better entree and some mashed potatoes the consistency of glue we enjoyed the food. We didn't go to all the performances in the theatre but the ones we did go to we enjoyed, especially the Barricade Boys. There were quite a few bands playing around the ship and on the whole they were quite good but one band near the pool had a female singer who was always off-key. I found they were heavily geared to salsa or Spanish music which may have been due to the final destination. I would have liked to hear more jazz. The ports were wonderful. With the exception of the Hop On Hop On buses, we didn't do any excursions, just strolled around the ports, perusing the stores and enjoying the architecture, the gardens, and leisurely lunches. We stayed an extra three days in Barcelona and fell in love with the place. We are planning to do this cruise again next year so we can stay longer in Barcelona. I'd like to say the crowning moment was a smooth disembarkation but that would be a lie. It was smooth going until you got off the ship into a chaotic scene. Huge lineups for non-existent taxis. Lineups for pre-ordered private hire cars or mini buses that couldn't get into the port because of the buses NCL organized for a price. No one knew what the hell was going on. Every person you spoke to who seemed to be in charge gave you conflicting advice: you could walk out of the port, you couldn't walk out of the port, it was forbidden to walk out the port, it was Tarragona's fault, there weren't enough cabs, etc, etc. etc. One police officer I spoke to said the whole debacle was the fault of NCL because they had made no provisions for their passengers to leave the port. Eventually, after an ominous change from sheer frustration to outward anger to their predicaments, the police officer advised that Tarragona was going to provide buses, free of charge, to move out all these people who had been waiting for hours. People missed their train connections, their flights, endured uncomfortable conditions, and NCL staff who refused to get off the ship to talk to passengers. It was pretty shocking. And a quick review of the schedule for cruise ships to dock at Tarragona for 2019 and 2020 shows that they regularly host cruise ships, some much bigger than ours, and have been doing so for a while but in CONJUNCTION with cruise lines who obviously know what the limitations of the port are (industrial) and plan accordingly. I am very disappointed in this introduction to NCL. I am even more disappointed in their continued lack of acknowledgement for this egregious oversight, choosing to take the cowards way out and blame it solely on the port. Not cool, NCL. 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Sail Date April 2019
I am writing this following a April 2019 transatlantic crossing from Miami to Lisbon ( an itinerary to be repeated in 2020 ). This is a wonderful all inclusive experience as PONANT includes fine wines (including French champagne), ... Read More
I am writing this following a April 2019 transatlantic crossing from Miami to Lisbon ( an itinerary to be repeated in 2020 ). This is a wonderful all inclusive experience as PONANT includes fine wines (including French champagne), alcoholic beverages, tips and even WiFi with no additional charge to the cost of the cruise. Cabins feature toiletries from Hermes and offer all the comforts one would expect from a 5 star cruise line. Dress, however, is country club casual. While PONANT has deep French roots, the entire onboard staff is fluent in English and everything, including announcements, menus and shore excursions, are offered in both English and French. The cuisine, as one would expect, is gourmet and there is complimentary 24 hour room service for those who so desire. On my cruise entertainment included several singers and dancers, a guitar player and professionally trained classical pianist. There is also a lecturer, giving separate presentations in the theater in English and French. Shore excursions sold onboard are varied. The Captain and officers are quite visible and friendly with guests. And the service staff goes beyond expectations, quickly learning guests names and preferences. It should be noted that PONANT offers a number of itineraries with no single supplement, which can easily be found on their website. Read Less
Sail Date April 2019
I booked this adventure as it has been at the top of my vacation priorities for a long time. This 15 day transit of the new Panama Canal exceeded even my lofty expectations (I am a seasoned cruiser). The crew and staff of NCL`s Bliss made ... Read More
I booked this adventure as it has been at the top of my vacation priorities for a long time. This 15 day transit of the new Panama Canal exceeded even my lofty expectations (I am a seasoned cruiser). The crew and staff of NCL`s Bliss made every effort to ensure that the transit and the whole experience was exhilarating - and it was! The entire fifth day of the cruise was spent going through the canal - which took from about 7:00 A.M till close to 9:00 P.M. ; the weather was perfect and the excitement was shared by many of my fellow cruisers (most of which were transiting the new canal for the first time). There was even a guest lecturer on board who gave two lectures; one on the history of the canal and another on the conquering of yellow fever in Panama. This guest expert also narrated the crossing throughout the day. His anecdotes and color commentary greatly added to my enjoyment of the experience and appreciation of the new Panama Canal (opened in 2016). To commemorate the canal transit, the officers of the Bliss issued every guest a beautiful color certificate memorializing the trip, signed by the captain and included a glossy color certificate documenting the cruise and ports of call. These are genuine souvenirs worth framing and a very fitting commemoration of the adventure. One thing worth noting: during the time spent on the crossing, NCL facilitated guest access to the bow area (not usually accessible to guests) for viewing the canal locks and the tug. They also furnished refreshments and set up canopies to protect guests from the intense sun. A very nice touch. This viewing area at the bow on deck 8 allowed a great up close view of the tug guiding the ship and the operation of the locks that we could not have gotten from the observation area on deck 15 (a great area to view but deck 8`s observation area was much closer to “the action”). This special access was greatly appreciated and allowed me to get some great photos and video of the entire canal crossing Oh, I speculate that NCL booked this time slot so as to facilitate the best viewing (daylight) of the Panama Canal - again, my heartfelt thanks, NCL! You made the trip truly memorable !!! While the crossing was the highlight of my cruise, the rest of the trip was also magnificent. Sea days with first class entertainment and shore excursions that offered a sampling of the best that the port had to offer. Fandamtastic experience! Thanks to all on NCL Bliss! Read Less
Sail Date March 2019
It went through the "new panama canal". It was amazing to see and enjoy the passage. Other parts were not so amazing. The casino was the poorest we have ever seen at sea with very tight slots. Bingo was a joke they did ... Read More
It went through the "new panama canal". It was amazing to see and enjoy the passage. Other parts were not so amazing. The casino was the poorest we have ever seen at sea with very tight slots. Bingo was a joke they did not do a roll over and a last game grand prize winner. the real winner was norwegian. In place of over $5000 the final coverall got $1000,not bad, but not was expected. The ship is confusing to get around, all of the hot tubs have no shade so it's early morning or later at night. Entertainment was spotty, comedy was good , havana was good, magician was good, jersey boy's was a bust in my opinion, and the cavern was good. As for the food it was great, with the exception q which served some poor dry brisket. Would recommend gagneys and teppanyaki. Both were exceptional and worth the cost. Disembarkation was the worst experience of our 25 plus cruise's. This was not norwegians fault,it was cause by the port of los angeles. The most un organized mess i have ever encountered. Porters laughing at people in line waiting as they breezed by to a special line where they and their cruisers were they had no waiting saying for a few bucks you could be gone by now. Union i assume. Read Less
Sail Date March 2019
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could ... Read More
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could be improved was the lack of 24 hour food. The larger ships have a place where you can get some some savory and sweet snacks almost round-the-clock. One thing they added for the lunches in the dining room was some hot buffet and dessert. This combined with the tutti salad bar made the lunchtime much more enjoyable. Whoever thought of that gets a gold star. Otherwise the repeating lunch menu got tired real quick. As this was a repositioning cruise, the enrichment lectures were lacking. Could have done a little more. The port of Ponta Delgada is not as good a stop as Madeira or the Canary Islands. The service was excellent and the ship in good shape. Enjoyed the cruise overall. Read Less
Sail Date March 2019
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good ... Read More
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good choices specialty the classic series and Forever group.Embarkation was slow and disorganized same at ports .One thing they did not pay much attention to washing hands at the venues sometimes machines was empty. Dining room waiter and assisted we had were excellent in general everyplace waiters were absolutely helpful. and good. We're nice set up for Crown Royalty members. We never met all the officer just few and on Capitan reception only cruise director and hotel manager excursion stuff. In many areas different than our other cruises on Royal. Food was good some days others not fish was or overcooked or not cooked enough. Desserts small choices specially at dinner time. Always pushing sales but merchandise is same all the time. Read Less
Sail Date March 2019
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First ... Read More
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First night in Giovanni’s ordered filet medium well.. was medium rare and took 25 minutes for another. Too late. Tho the shrimp was good Chops Ok MDR service poor except for one evening. One night we sat for 20 minutes and finally asked for a server. Food poor. Buffet the same. Fresh Vegetables looking worse for wear within days of sailing. Jello for dessert! Public areas not clean. Restrooms dirty. Paper on floor. Men’s restroom not clean around toilets. We spoke with housekeeping but to no avail. The “canned” air in cabins debilitating in spite of our balcony. Too much smoking...can’t believe people allowed to smoke INSIDE the casino On a positive note...liked layout of the ship. The crew was fabulous! They truly cared about their passengers. They did a nice happy hour for diamond etc every night. Nice to have decent coffee in diamond club. Our cabin steward was terrific. Our cabin was nice. Officers were disengaged. When I saw an officer and spoke to him or her I usually got little or no response I’m sorry to say it was a terrible experience. We shall never use RCL again. We are back To Celebrity. Read Less
Sail Date March 2019

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