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Sail Date: April 2006
The embarkation process was amazing. Honestly, it took less than 10 minutes from the time we entered the terminal to the time we entered the ship. Our room was ready at noon. The room was the usual outside cabin. The beds were not at all ... Read More
The embarkation process was amazing. Honestly, it took less than 10 minutes from the time we entered the terminal to the time we entered the ship. Our room was ready at noon. The room was the usual outside cabin. The beds were not at all comfortable. Very thin mattresses. When the two beds were pushed together the result was less than satisfactory. The entire mattress is surrounded by metal tubing- making the center of the pushed together beds hazardous. On three mornings the toilet refused to function. Despite our complaints, the problem persisted. On two occasions when we returned to our room there was floating human waste (not our own) in the toilet. The ship itself was in good shape. The food overall was nothing special and sometimes pretty bad. All of the eating venues suffer from the same malady- inability to serve hot food. EVERYTHING was warm at best. The food in the dining room was so lackluster that we opted to eat in the Windjammer buffet on 3 evenings. What the Windjammer lacked in quality it made up for in variety. Our waiters in the dining room were pleasant. Breakfast was what one would expect. Fresh fruit was seldom ripe. One of the photographers, Clinton, was very rude. The ports of call are what you make of them. Labadee was beautiful but also full of screaming natives who try to sell their wares via screaming. Jamaica is not much more than Dunn's River Falls. All of the shops are owned by (Asian) Indians. There were 3 or 4 ships in port which made the Falls very crowded. Grand Cayman was the most civilized of the ports- no wonder since there is so much money flowing through the island. Cozumel is still picking up the pieces from the last hurricanes. Our ship was the first to use what remains of the piers. The entertainment on board fell into two categories: That provided by the ship's dancers and singers and that provided by everyone else. The ship's dancers and singers, and for that matter, the "broadway" style shows were a joke. All of the female dancers were spending way too much time on the buffet line. Each one was carrying 20-30 extra pounds- and it showed. The productions were boring, ill conceived and poorly produced. The entertainment provided by everyone else was pretty good. The ship's cruise director (Kieron) and staff were on top of their jobs. They kept the party moving in each of the venues. We paid $620 for each of our tickets. For a week in the sun on a very nice ship, this price seems fair. However, dining and entertainment is a major part of the cruise experience. In these categories this ship fails to meet the mark by a wide margin. Read Less
Sail Date: April 2006
Embarking on the ship took a while this trip due to the thorough cleaning they had to do because of the stomach illnesses that ran rampant through the ship the previous week. Once they opened up the ship, it went very quickly. Our room ... Read More
Embarking on the ship took a while this trip due to the thorough cleaning they had to do because of the stomach illnesses that ran rampant through the ship the previous week. Once they opened up the ship, it went very quickly. Our room was a typical balcony room. The beds were not comfortable in the least, very thin mattresses and my feet hung over the end. I'm only 5'7", I can't imagine how anyone taller slept comfortably. Our room was kept spotless and we never wanted for anything. The room attendant was great. The food was good, our waiting staff were friendly and efficient. I enjoyed the Windjammer in the afternoon after excursions for snacks. The entertainment had it's ups and downs. The productions were under par but the comedians and magicians were wonderful. I enjoyed the final competition for the Karaoke. We lots of talent on the ship. People were told not to save deck chairs but did anyway. I saw quite a few fights with people taking other people's chairs when they were gone for any length of time. Some people were quite rude about surrounding you on the deck with their chairs. I felt overwhelmed by pushy people. I loved the waiters on the sundeck, always smiling and polite. The ship overall was very beautiful but I prefer the larger Voyager Series with RCL and will stick those ships from now on. Read Less
Sail Date: March 2006
Radiance of The Seas: Less than Expected!! For this special anniversary trip we decided to start our trip early in Miami with a one night pre-cruise stay in a big Miami Beach hotel. We were assigned the Fountainbleau- sounded great on ... Read More
Radiance of The Seas: Less than Expected!! For this special anniversary trip we decided to start our trip early in Miami with a one night pre-cruise stay in a big Miami Beach hotel. We were assigned the Fountainbleau- sounded great on the internet. Turned out our room was in the soon to be rehabbed old wing. There were broken mirrors and pictures were ripped off the walls-- for $400 a night it looked like a tenement ! Our room over looked a garbage strewn roof. We complained to the management-who said "Those are RCCL's pre-cruise rooms !" They did agree to move us to another room which was more satisfactory- with a small balcony overlooking the waterway. We never did overlook the ocean ! The transfer to the ship was the next day- he didn't announce he was there and we almost missed our ride to the Radiance of the Seas. This truly beautiful ship was such a joy to see from the dock.. unfortunately we boarded it !!! To a beautiful cabin on deck 9.. with a balcony. Thus this should have been the start of a "fairy-tale" cruise experience. ... Unfortunately as experienced and long time cruisers we were really disappointed with RAS and RCCL. As we arrived our travel agent had sent us a bottle of wine to celebrate our 25th Anniversary- this was never delivered nor arrived during the cruise. We were to get an invitation to some sort of Anniversary Party- which never arrived. As it turned out we called Guest Relations -who know nothing of our anniversary- it HAD been on the booking slip as I did see a copy of this ! - and told us- "Hey- there is a Honeymoon and Anniversary party tonight at the Starquest= come if you want to!" We did- with only about 20 other people- food and arrangements were set for at least 40-50 people-- later we met 2 other anniversary couples on a day tour who said they hadn't heard a thing either and were never invited either. Needless to say- so went the way of our Anniversary Cake and we eventually got a price of Key Lime pie and our waiters sang to us-- not the special made chef cake or anything like that !!!!Really when you have a celebration it IS important and RAS should treat customers a lot better! The other guests we met were ok generally. Nice people. There were two couples at our table who had eating "orgies" every night. They ordered 3 and 4 entrees- and acted like stuffing animals-gluttonizing grossly every dinner. Some nights we left the table early- we just couldn't stand watching another gross display . The ship was crowded and there was no place for the head waiter to move us or we would have moved. Then in the midst of things - I got sick- with a bronchial type infection. The ship has a real ER. no kidding. There was a real doctor- unfortunately they do NOT take real medical insurance. So one of my souvenirs of the cruise was a nearly $500.00 medical bill- for 2 visits to the ship's medical facility. I have to pay this out of pocket and wait until my insurance company will send me a check for some of it. The ports of call were Coco Cay- really a big waste of time. A sandbar in the ocean near the Bahamas where RCCL owns the island and you sit on the hot sands and drink more expensive drinks supplied by the ship. Then there was St. Thomas- which is a wonderful place for beaches- we went to Magen's Bay- great. and Fantastic shopping !!! I highly recomment St. Thomas USVI. On an earlier trip we went to St. John's- great too. The last port on the list was St. Maarten where the beaches are great. We went to Divi Beach/ Little Bay- and loved it- also heard from others EVERY beach is good on St. Maarten. The shopping was terrible- despite what the cruise shopping "expert" said- it was mostly jewelry stores little else. Spend your money in St. Thomas or Miami! At the end of the cruise, we had purchased several bottles of liquor which were confiscated when we returned to the ship from St. Maarten and which we never saw again.- Something which has NEVER happened to us on any other cruise line. (Exactly like our "gift" bottle which never also appeared in our cabin on day 1 and which our travel agent paid for and can't get the money back for! ) We were given SOME other liquor as a replacement- for the "lost bottles" which were "checked" but we had purchased gourmet liquor which the ship's bar didn't have- so we were out on this. The service on RCCL 's RAS was outstanding but the food generally was mediocre. The ports ok. The guests-some were nice -some were gross. The medical facility good- but expensive. The shows ok. The bands ok. The photographers were all short guys- so all photos were taken "looking up" - and for tall people it makes you look "fat" so they weren't selling a lot of photos- unless of other shorter people. The coupe de grace of all of this was a we left- we noticed our steward had just made the bed and changed the pillow cases- he did not appear to strip the bed after we were checking out. So only my bronchial infected pillowcases were removed from the room. What lucky passengers got the room next- with my germs all over the place???There was also no major washing down or disinfecting going on of the room or the ship either as we left. No wonder there is a lot of sickness on some of these RCCL ships. I think the health services should be doing greater "spot checking" of these cabins and this line. Previous years we have taken cruises on CARNIVAL and CELEBRITY and had somewhat better experiences on these lines. We anticipate cruising again but really aren't sure we will ever do RCCL again. Read Less
Sail Date: February 2006
Great time despite Royal Caribbean. We sailed with our adult children and grandchildren ages 1, 4, and 7. We chose Royal Caribbean because they had connecting rooms which Princess [our favorite] did not offer. First the good-- Boarding the ... Read More
Great time despite Royal Caribbean. We sailed with our adult children and grandchildren ages 1, 4, and 7. We chose Royal Caribbean because they had connecting rooms which Princess [our favorite] did not offer. First the good-- Boarding the ship with the SetSail Pass was a snap and a great idea. The children's program was better than great...We could not get the 4 and 7 year olds to leave at night. Every night was a theme night for the kids. And hats off to the Staff--WONDERFUL..With exception of our room steward, crew was A+ and tours [Dolphin swim especially] great. Also Labadee was fantastic.... Now the bad . The brochure shows a great Sports Bar which is as pictured. Only problem was they only received one station -- ESPN in SPANISH [ which we don't speak]. The Olympics were in progress but Royal Carib TV doesn't get NBC -- so no Olympic coverage. This was a real disappointment. The brochure promises Broadway shows -- we only had one and 5 nights of second rate comedians. The magician was super. On arrival we found only 2 towels in the bathroom and no toiletries-- even a mediocre hotel will give you shampoo etc. Our Stewart had no idea the the towel rack was to be filled daily. Forget asking for fresh fruit and such. If you wanted the cute towel animals at night, he had to have someone else make them. The first 8 hours the ship had no hot water {gee how did the kitchen people wash their hands? The ship, although coming from 2 weeks in drydock,was in bad shape with filthy windows. The wood railing on room balcony had not been varnished for months and one kid actually got a splinter from the raw wood. Our room had broken hinges on closet and mirror as well as a broken mirror. The in room internet did not work until 3 rd day. The beautiful glass elevators gave not only a great view of the sea, but a view of the candy wrappers and trash that was left on the window frames from who knows how long. The food was fair to good, but the fruit was inedible, obviously having been left over from before the ship went into drydock. Wine list was nice, but whatever you ordered was out of stock, although you could get something similar at $10 more. We were supposed to have a shipboard credit of $200 per room but the ship was never told. I did have an E-mail from RCCL so stating and the Purser gave us $100 per room. All in all we had a great time, but next time will do it on another line. Read Less
Sail Date: December 2005
I have read some of the reviews and I wonder if I was on the same ship. I sailed on 12/05/05 and the cabin that I had size was was the same that I had on it's sister ship Brilliance. I cruise all the time as I and on many different ... Read More
I have read some of the reviews and I wonder if I was on the same ship. I sailed on 12/05/05 and the cabin that I had size was was the same that I had on it's sister ship Brilliance. I cruise all the time as I and on many different lines. This cruise was a cruise from hell. My cabin had a sewage problem. Water was backing up on the floor for the first 3 days. The smell in the bathroom was disgusting. They had to put an ionizer in there just to mask the odor. I had people in and out of my room the whole trip, changing pipes, etc. and the odor was coming not only from the toilet but from the sink as well. I know that my room was not the only one, because the maintenance men were working non-stop outside a lot of cabins just on my floor alone. The bathroom areas by the pool, both men and women were dirty and overflowing. and broken. I really do not go on a cruise for the food, so I won't comment there. My cabin steward stayed far away to distant himself from all this. Now the good part. Customer Service could not have been nicer. They only could offer me another room that was an inside cabin, and I refuse (the odor was only in the bathroom, so I could deal with it), and my waiter was the greatest. I thought the entertainment was just fine for a cruise ship. The shops were terrible. I wish that I could be a buyer for one of these ships. You have a command audience, so why not sell nice stuff. The ship is going into dry dock in March. Hope it comes out better. Read Less
Sail Date: December 2004
A beautiful ship indeed! I was very surprised about the service, which can be awesome - like our stateroom attendant, Pat. She did everything she could to make us happy and got to know us really well. She was very prompt and kind. My ... Read More
A beautiful ship indeed! I was very surprised about the service, which can be awesome - like our stateroom attendant, Pat. She did everything she could to make us happy and got to know us really well. She was very prompt and kind. My husband and I loved her the minute we've met her!! On other parts of the ship the service could be downright rude. For example, we were asking, "where is the midnight buffet, located?" to one of the casino workers, and he brushed us off with a really gruff "I don't know!!," and walked by very quickly, as if we had some type of disease on us. I was left standing there stunned by his actions. As I have travelled to many different resorts around the world, most of the time, the different "departments" know where and what is happening elsewhere or if they didn't know something, they will personally take you to the right department! We were not impressed for what we have paid for! The food was good, then everything started to taste the same after 3 days. Some was too salty and some was divine - like the desserts. I've tried every single one of them, and the desserts were truly amazing! Not too sweet and not too heavy! MMMMMmmmmm! Dining room -- they should've done more of a compatible personality match, our table of 6 was downright boring. Some nights people showed up and some not. We dreaded it so much that we decided to head off to other restaurants to eat! The Port of Calls were Amazing!!! We loved, Puerto Rico, St. Thomas and St. Maarten! The tours are pretty good, and in the end you can do your own shopping, touring around, hiking, etc... It was fantastic! You end up learning about the islands and people! Try not to go during Holiday season, the ship was packed and so were the pools and decks - you will be lined up like sardines! We were fortunate enough to have our own private balcony! And children were everywhere - not exactly relaxing when they fill up the pools and hot tubs! Overall, we did enjoy ourselves, but we will choose to go at a different time and take a trip with more ports of call! Read Less
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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