2 Helpful Votes
Sail Date: April 2018
Wow, don't know where to begin. First, because I've never cruised before, I thought the room would be small, no, no, no and no. The room had a queen size bed that looked and felted like a king size bed. I thought the bathroom was going ... Read More
Wow, don't know where to begin. First, because I've never cruised before, I thought the room would be small, no, no, no and no. The room had a queen size bed that looked and felted like a king size bed. I thought the bathroom was going to be small. No, no, and no again, the bedroom was average size with an amazing shower in it. The shower was equipped with a hand held shower head that was great. Also, I thought I would get sea sick, no, no and no again, the ship was like a city moving. Yes, I never got sick. I enjoyed all the activities on the ship. There were so many that I missed a few, but boy did I have a grand time. This was my first cruise and now I'm hooked. I looking into going again next year to another destination, but I'm going again on a cruise with NCL. The staff were amazing, they all went out of their way to make sure everyone had a great time. I loved it, and would recommend a NCL Cruise to everyone of my family and friends. Thank you again, NCL for an amazing time. Read Less
8 Helpful Votes
Sail Date: August 2017
Love cruising with Norwegian. That said, expected more from them on the Escape. Having over 5,000 people on board we knew this was going to be an interesting trip. Lets start with how rude people can be. By day 3, I had made a comment ... Read More
Love cruising with Norwegian. That said, expected more from them on the Escape. Having over 5,000 people on board we knew this was going to be an interesting trip. Lets start with how rude people can be. By day 3, I had made a comment that I was so tired of being the only one who was considerate enough to move to the side while walking down the hallways. I vowed to stop "making room" if the person coming towards me did not give any effort. I "ran into" person after person, getting terrible looks because its always SOMEONE ELSE'S FAULT! This brings me into peoples kids. There are hundreds on board these ships. Parents feel that they can let loose on their reigns. After all, where can they get lost. Kids overruled every part of the ship. Before parents get mad at me, we paid money just like you. If a pool, or a hot tub, or a specified area says adults only, that means this small piece of the ship is so we do not have to deal with your kids for the entire cruise. I also blame NCL for not enforcing their own rules for us non-parent adults. I am really disappointed with the lack of sanitary practices we have scene on all other NCL ships. We had our hands out and ready to be sprayed while entering an eating establishment. Nothing! There was a purell globe entering most places, but know one was using them. I rely on NCL to keep things clean and healthy. I am not a germaphobe but with 5,000 people on board, this was a helpful way to keep us sick free after the cruise. Last, but not least, NCL needs to pay attention to their Latitude guests. Hearing story after story how NCL bent over backwards to offer their new cruisers everything they possibly can. Being an NCL regular, I could not get a response for an (illegal) incident that happened on board one of their ships. After months and months of fighting with everyone in the company the resolution was a $50 credit for each of us on a future cruise. On this last cruise, a woman complained that her inside cabin was noisy. Since she complained so much, she was given a mini-suite. My cruise was ruined, got $50. She hears noise, triple upgrade. She said it was her first cruise also. Read Less
Sail Date: August 2017
We usually sail Royal Caribbean, but we chose NCL for the perks they offered. Not worth it. We booked a suite, which was a tad bigger than an inside stateroom. The "broadway" theater is much too small for the number of ... Read More
We usually sail Royal Caribbean, but we chose NCL for the perks they offered. Not worth it. We booked a suite, which was a tad bigger than an inside stateroom. The "broadway" theater is much too small for the number of passengers, so all the shows were "sold out". The one show we did manage to see was filled with vulgar language and strong sexual content. Not appropriate for families. The ship is very compartmentalized, with the main venues undersized. At one venue, The Atrium, they had to put out folding chairs to accommodate the guests, and it still wasn't enough. For such a big ship, it seemed very small and crowded. The large ships with Royal Caribbean, like the Oasis of the Seas, don't seem small and crowded since there's so many more venues and things to do, that you never have too many people attend one thing. Overall, NCL was ok, the food was good, and the service exceptional if you book a suite. Read Less
Sail Date: August 2017
Mainly price, just to get away...Some problems were mainly with other guests, hogging deck chairs, kids running wild..and one bad show"The Brat Pack"...Taste and Savor restaurant were good...in short it wasn't bad but nothing ... Read More
Mainly price, just to get away...Some problems were mainly with other guests, hogging deck chairs, kids running wild..and one bad show"The Brat Pack"...Taste and Savor restaurant were good...in short it wasn't bad but nothing fantastic...getting off the ship was very poor with people putting their bags in front of the Q then off to breakfast, when they came back they just butted to the front of the line, even though everyone else waited. Temper's were getting bad until a crew member stopped people from doing it...Other problems was the cruise director names Tyler..he was mostly yelling on the microphone at the the deck parties...One bright spot was Darren Swan..Assistant Maitre'D...he was the just great...just after one day he knew our names...We will be on the Jade next year on the British and Ireland cruise,,,we shall see....how this one comes off...We will still sail on NCL as we feel they do try.. Read Less
9 Helpful Votes
Sail Date: August 2017
Don't get me wrong , you won't have a bad time if you choose this cruise. The food was very good, the staff was great and the ship was clean but it might not be for you if you are in your 20-30s even 40s. My biggest complaints relate to ... Read More
Don't get me wrong , you won't have a bad time if you choose this cruise. The food was very good, the staff was great and the ship was clean but it might not be for you if you are in your 20-30s even 40s. My biggest complaints relate to customer service prior to embarking the ship which was really poor. I also found the Norwegian website and policies very misleading and won't be traveling with them anymore. If you've done other cruises before with other cruise lines you will most likely find the entertainment average, The Brat Pack and the Company Men were very cheesy shows...they are talented but the shows were just not for us. Maybe targeted to older audience? However, the after midnight show was really good. The comedians were also very PG....The ship is big but there is a lot of kids stuff that we didn't really care about such as an obstacle course and a water park / water slides. The water slides were fun but with the obstacle course that takes almost half of the top of the ship and there is less room for pools. There was one adult pool which was always uncomfortably full. The pool was also weirdly made...you either had water to your ankles and just sat there or you had water on top of your head and had to hang to a railing. I enjoy cigars while on vacation but the cigar lounge was not a cigar lounge it was just a small room full of cigarette smokers no nice couches or chairs like other cruise lines. In other words, if you are a couple between the ages of 20-40 and want something more adult...look elsewhere. Read Less
3 Helpful Votes
Sail Date: August 2017
We love NCL and we wanted to try the beautiful new ship Escape! we had a wonderful time and enjoyed many family adventures on board such as water slides and pools and late night snacks... From a pleasant and speedy Embarkation through ... Read More
We love NCL and we wanted to try the beautiful new ship Escape! we had a wonderful time and enjoyed many family adventures on board such as water slides and pools and late night snacks... From a pleasant and speedy Embarkation through the final night celebration our trip was amazing! Our 8 year old enjoyed splash academy but our 17 year old was a bit "mature" for the teen club. He went to activities and there were plenty, but the crowd tended to be between the ages of 14 - 15 ;) our cabin was great for us, we had a forward balcony and loved it. We enjoyed the Supper Club and the Company Men as a dinner show, dined at the Manhattan room (this was O.K., we thought there was going to be dancing and a band, we went at 6 and there wasn't any entertainment. we booked 3 excursions through the ship and they were fantastic! We were pleasantly surprised that the food was actually "more flavorful" than we've experienced on past cruises! My husband and I ate at Taste one evening and the Lava Cake... WOW! I I me and my family loved it thank you. U (our 8 year old wrote this :) We LOVE NCL and we put $ down for 2 upcoming cruises within the next 4 years... I will be taking our 8 year old along with a girlfriend and her 2 kids on a western Caribbean cruise in February on the Getaway and we are all very excited! Read Less
1 Helpful Vote
Sail Date: August 2017
This was our fourth cruise with NCL and by far the worst. It is wasn't for being in the Haven and the service that affords, I would have given fewer stars. Most of our issues were related to the sheer amount of people on-board. The ... Read More
This was our fourth cruise with NCL and by far the worst. It is wasn't for being in the Haven and the service that affords, I would have given fewer stars. Most of our issues were related to the sheer amount of people on-board. The entire ship felt cramped, even our stateroom felt smaller (we did a similar cruise last year on the Getaway in the same cabin class). If you book this ship, I would strongly consider the Haven. Below is a breakdown from our perspective, I can't imagine what it was like for everyone else. Embarkation was quick, we arrived around 10am, waiting only about 15 min in line at security. Haven guests have a separate (small) check-in lounge and are escorted to a separte waiting area until given the all-clear to board, we had to waiting about an hour total. The waiting areas were stocked with snacks and drinks, so it wasn't all that bad. As I understand, board for other guests was staggered based on room location. Once on board, we were taken directly to the Haven lounge for a quick overview by the head concierge. We were told that our rooms were ready and that we had two dining options for lunch, the Haven Restaurant or Margaritaville (free for haven guests on the first day only, otherwise a la carte pricing). We decide to go to our room first and drop our carry-on bags, and of course it was not ready as stated. So we decide to take advantage of Margaritaville (since it's free) and it was still closed as well, nothing opens until 12. The Haven is the way to go, but getting more and more expensive each year. A lot of perks, priority embarkation/disembarkation at every port, private restaurant, lounge, pool, and sun deck. The concierge staff is amazing, they can help with virtually anything, they came make restaurant and show reservation for you (and I advise you do that asap). We spent our sea days lounging by the pool area (drink and food service available throughout the day). It was quiet and relaxing, maximum of 40 people using the area with enough room for 100. The main pool area was a different story, each chair was taken and packed in together like sardines. There was barely any room to walk around and the music, oh my, the music was so incredibly loud. Our stateroom was nice, well decorated, but as I mentioned earlier, smaller than on the Getaway. I will give credit to our steward, she was great. We rarely saw her but the room was kept immaculate. This particular room class has a separate living room and bedroom with a large bathroom with double sinks. It's totally worth it to have separate standing shower and bath tub. The dining as usual offers a lot of variety however the food was incredibly salty regardless of the venue. Also, make reservations ASAP, we missed out on a few venues as all reservations were gone by day 2. The venues also felt smaller than in comparison to the Getaway (more people + smaller restaurants = long waits and limited reservations). We did manage to make it to three of the specialty restaurants for dinner. La Cucina (Italian) was average, variety of pasta dishes. Chagney's is the place if you are a steak lover, you can't really go wrong with anything. Le Bistro (french) was our favorite, I could eat their steam mussels all day long. If you're in the mood for a quick american style bite, O'sheehan's is open 24/7 with all the bar style food you can ask for (most of which is also available via room service as well). The Haven restaurant offers a quiet dining experience with a similar menu to the main dining rooms though it does not change throughout the week. Entertainment gets an B for effort but an D on execution. There were only a handful of shows available and we're mostly unwatchable. "After Midnight" was very unorganized with off-key singers made worse by excessive volume. "Brat Pack" was only enjoyable if you knew the music from all the John Hughes films and again way too loud. Outside of the major shows, the ship did have a variety of other entertainment options including game shows, comedians, and contests. Most were just ok. A word of caution, be careful about what you take your kids to. They had a pool side contest on the first sea day called "Mr. Sexy Legs" which turned into a strip tease/grinding exhibition. Just the title is enough to avoid taking your kids to but they did it poolside. They used female guests as judges and let's just say that neither the judges or the contestants were bashful in any way. Disembarkation was an adventure. They lost one of our bags and refused to help us look for it. The bags are divided by color tags (ours being haven priority). They (NCL rep in the terminal) told me that I would have to search through all the other colors to see if it was misplaced. Why is that my job? One of the porters end up helping me search, he found it after an hour of searching (so he got a big tip) and then NCL told to get in line for customs (which grew 5x in the hour of searching). Not happy customers. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.0
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Service 3.0 4.0
Value For Money 4.0 3.7

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