1 Helpful Vote
Sail Date: April 2019
We are avid cruisers and have probably been on 35-40 cruises. We have never paid for a cruise up front (paid in the Casino). We started with offers from land-based casinos and now deal with the cruise lines directly. I primarily play $1 ... Read More
We are avid cruisers and have probably been on 35-40 cruises. We have never paid for a cruise up front (paid in the Casino). We started with offers from land-based casinos and now deal with the cruise lines directly. I primarily play $1 video poker and some slots. This review compares the NCL Casino at Seas program to the Royal Caribbean Casino Royale based on our experience. ODDS : The odds on both cruise lines are poor. NCL has better odds RCL – 6/5 Bonus Poker with $150 for all 4OK – 7/5 DDB NCL: 6/5 Bonus poker with $250 for 2,3,4 and $400 for 4A – 8/5 DDB Bill Adjustment at the End of the cruise. Typically I earn $10,000 points RCL – Usually nothing NCL – Usually $500+ Tier Benefits RCL- Prime: worthless cruise ctf at the end of the cruise which we have never used. Annual cruise which is worthless because we receive cruise offers all the time NCL- Ruby: $400 each on board credit. Ultra drinks- usually will get an upgraded bottle of wine by request Amenities Sent to Room RCL: plate of 4 cookies NCL: Chocolate covered strawberries with wine or Champagne Host overall Casino Service RCL: Never saw the host – staff generally not very friendly. My wife approached the host to ask about all of the out of service machines and she said he was rude when she asked him. This was on Navigator of the Seas NCL: Host will come over and introduce themselves and check in almost daily to see if we need anything. Very friendly staff. The personalized service and friendliness fo the NCL staff makes the experience a lot more fun. Casino set-up RCL: We just got off Navigator of the Seas which has probably the worst Casino we have ever been to. Probably 30% of the machines were out off service. Card frequently stopped registering points. Machines were on top of each other and could not move. Other ships like the Allure are much better. NCL: Much better and roomier The room was much largerthen expected for a Junior suire. The food in the main dining room was very good. Especially the nextt to last night that included lobster and filet mignon. We did not feel the need to eat in the specialty restaturants because the dining room was very good. Service in the dining room was excellent and we sat at the same table every night even though we had My Time dining. The room steward was also very good and friendly. Shows were good but not excellent. The first night was some guys banging drums that gave me a headache and I walked out. The comnedian, magician and stage shows were very good. Read Less
Sail Date: April 2019
Go to better, cleaner Caribbean islands (Aruba, Bonaire, Curacao) As a Diamond + traveler and using Jr. Suites, we had access to the Diamond and Concierge Lounges. How they screwed all diamond plus travelers by eliminating the ... Read More
Go to better, cleaner Caribbean islands (Aruba, Bonaire, Curacao) As a Diamond + traveler and using Jr. Suites, we had access to the Diamond and Concierge Lounges. How they screwed all diamond plus travelers by eliminating the concierge lounge and dumping all diamond+ travelers to the diamond lounge, small, no view, overcrowded, dark, etc Next cruise we will shop around with other cruise lines. No sense in being loyal to Royal Caribbean. Loyalty is a one way street with this Company. Food quality continues to diminish every year, they nickel dime you on everything and who can assure us that the mandatory gratuities ends up in the workers hands Anything you buy has a line for additional gratuities. If you purchase a drink or a food item, they each on an 18% gratuity and expect you to add an additional tip. Some elevators just go by you, usually the wait is on the long side Read Less
Sail Date: April 2019
We chose this cruise because of the really great itinerary. We stopped at Haiti, Bonaire, Curacoa and Aruba with 4 sailing days. We were in port at Labadee (Haiti) until 5pm, at Aruba until 6pm, at Bonaire until 8pm and stayed in Curacoa ... Read More
We chose this cruise because of the really great itinerary. We stopped at Haiti, Bonaire, Curacoa and Aruba with 4 sailing days. We were in port at Labadee (Haiti) until 5pm, at Aruba until 6pm, at Bonaire until 8pm and stayed in Curacoa until 11pm so we really had a chance to explore and enjoy the Islands. The food on the ship was wonderful and the staff, without exception, was cheerful, helpful and worked non-stop to make life enjoyable for us. The staff even made going in to meals fun by adapting songs in creative ways to encourage people to wash their hands. They had all the kids singing and dancing their way into the Windjammer dinning room by the end of the cruise. There were lots of things to do on the ship and we particularly enjoyed the Ice Show, Laser Tag and the water slides. The Constant presence of piped music got a little wearing after a while since they pipe music almost Everywhere and their music selection was somewhat limited (by the 4th day I had heard most of the songs at least 10 times). We started retreating more and more to the outer portion of Deck 4 which was about the only place they were not piping music. The first day there was almost no one walking around on Deck 4 but by the last 2 cruising days it was getting downright crowded with people who just wanted a little peace and quiet. The only complaint we had, and the reason I'm only giving this cruise 3 stars, is that our room was extremely noisy which I describe in the cabin review section. Read Less
3 Helpful Votes
Sail Date: April 2019
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at ... Read More
Took my 83 year old father on a cruise. We flew into Miami, stayed at Cambria Blue Lagoon (very nice) and took a $10 pp shuttle to the port. We opted for The KEY which gave us a lot of nice perks (internet, choice seating, free lunch at chops grill day 1, etc. Got dad a balcony room (8582), and myself a Promenade Interior (8583) directly across from his. My father loved his cabin ... the fresh air and views. My cabin, however, was awful. Terrible toxic, chemical, mothball-like smell. I asked housekeeping to help twice. Two different staff members agreed it was unbearable, but offered no solution, no other cabin, no sympathy. (See more in my cabin review). The cruise and excursions we're enjoyable for my father. He enjoyed the food, the shows, the waterslides, the staff, and his cabin. I found the shows, the cruise director and the performances to be a bit cheesy and annoying. We loved our two excursions booked through the cruise ... The Dolphin Swim in Nassau and the Dragon Zip Line in Haiti. Incredibly professional and worth every penny The cruise staff was friendly. And the ship overall was clean. Read Less
2 Helpful Votes
Sail Date: March 2019
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these ... Read More
An excellent check-in process (thanks to online registration) was later quickly forgotten when I found notes in my suitcase saying that Security had confiscated my 6-outlet power surge cord and my rare Olive Oil. When I protested these items to Guest Relations, they immediately offered a single outlet extension cord (8’ orange heavy duty) for power, and explained that the Olive Oil was a “prohibited Item.” I asked where it was prohibited because I certainly didn’t remember seeing such a warning, but she had no answer and no sympathy. When I asked where the suggestion box for the Hotel Manager was located, I was told that the only way to interact with him was to personally complain to the Guest Relations representatives (CSRs) who would enter it into the computer. Really? The last thing I want to do on a cruise is to have to wait in line to solve a problem I didn’t create. It’s a very outdated business model. RCI advertises the best WiFi at sea, but it’s still terrible. I made the mistake of thinking I could work in the library using e-mail to transfer files to/from my company. Regular Outlook would not function at all; probably due to “closed Ports” according to my IT department. My company’s Outlook Web Mail worked; but was very slow. Best case, it typically took 8-15 minutes to email or upload a 5-6 MB Excel or Word file (typically containing a dozen small photos). There was only one IT guy to help with WiFi log-on issues, and he only worked 8-hour shifts. Oh, they did have a couple of extra people occasionally standing at the help desk; but they only had very basic knowledge and could not help me. Being a healthy eater, I asked the attendant at the Gluten-Free salad station, where the Olive Oil and Vinegar were located. I was told there was only the “house dressings” available. A day later, I found those items located on a display with the steak sauces and condiments. Talk about a clueless staff! Butter? For breakfast on the first day, I picked up a pat of butter and took it to the table. The expiration date was 3/27/19, which was one year from the manufacture date. Since the 27th was only a few days away, I handed the pat to one of two restaurant managers that were apparently “supervising.” His response was that there were still a few days before expiration. So, I asked him why eating year old food did not seem wrong to him, but he simply protested that they had several days remaining. After the 27th, they were still serving the butter. And that’s why I like to bring my own olive oil. Read Less
2 Helpful Votes
Sail Date: March 2019
I wanted to try out the newly renovated ship. $113 M spent, looks like mostly for new water slides and pool decor. Air conditioning was not up to par, even crew was complaining about the heat. Several elevators not working for most of the ... Read More
I wanted to try out the newly renovated ship. $113 M spent, looks like mostly for new water slides and pool decor. Air conditioning was not up to par, even crew was complaining about the heat. Several elevators not working for most of the cruise. Seats broken in the theater and ice rink. Bathrooms near Windjammer not working at first. Holes in tile wall. Due to unrest in Venezuela, ship was unable to get some fresh fruit and vegetables. That was not a great deal, there was plenty to eat! Love the new Hooked restaurant. Chops was terrific, best filet i have ever eaten. Crew was friendly and attentive, food as usual was great. Shows were well done and contract entertainment was really good. Embarkation was a mess, delays and misdirected. Staff at the port didn’t seem to know or care what they were doing. Priority check-in meant nothing since most of the ship was priority. Tours and ports were great. First time at Labadee, enjoyed very much, lots of activities and also beautiful beaches and plenty of shady places too. Aruba is gorgeous, took see and sea tour. Saw plenty of beautiful fish at the shipwreck and divers. Bonaire and curaçao also beautiful stops, tour guides knowledgeable and friendly. Read Less
7 Helpful Votes
Sail Date: December 2018
We are back from our five-day cruise and already planning another one during Spring Break in March, 2019. We like cruising. I am not sure if we like Royal Caribbean, though. Our Navigator of the Seas cruise had ups and downs. The ... Read More
We are back from our five-day cruise and already planning another one during Spring Break in March, 2019. We like cruising. I am not sure if we like Royal Caribbean, though. Our Navigator of the Seas cruise had ups and downs. The 3,800-passenger capacity super-ship had the largest cabin room (200-sq. foot room, 65-sq. foot balcony) that Denise and I have ever experienced. It even had a large couch, and life looking out from a balcony is always better. Navigator is a beautiful ship. It has a promenade walkway that looks like a modern-city street, complete with attractive second-story apartments gracing one's view. Along this gorgeous walkway, there is a shop open where one can get coffee, tea, and pastries 24-hours a day. Now that's my kind of service. The overall service provided by the 1,100 workers is first-rate--as it is on nearly every cruise ship. C'mon, it's why we cruise. There were things about the Navigator of the Seas that make me question whether I want to cruise specifically with Royal Caribbean. This was my first Royal cruise, and it felt to me that Royal is using super-ships in search of families with children. The ad for Navigator online encourages passengers to "amp up" their experience. I am 64 years old, and I stood in front of the floor-to-ceiling amplifiers at a myriad number of rock concerts during the 1970s and 80s. At this time of my life, I desire a good meal with the woman I love--followed by a game of cribbage. So maybe Royal Caribbean is not the cruise line for me. A big factor that helps me decide on a cruise line is food quality. Overall, Navigator did not have the quality I wanted. The buffet food in the Windjammer Cafe was mediocre--not bad but not great, either. Then, on the second night of fine dining, Denise got food poisoning. We can never prove such a charge, but food poisoning is our conjecture. If correct, our experience underscores the following: when Navigator advertises that it provides "cuisines that you crave," food poisoning cannot be an cuisine option. There were meals offered every night of the cruise, and we think this one--spaghetti bolognese--was reheated. Denise was quarantined for 24 hours, and--to their credit--the staff did everything in their power to make her time enjoyable as well as safe. Take a five-day cruise, however, and remove 24 hours--it's not difficult to do the math. If there is one lesson you can take from our experience, it is this: always order the meals offered just for that specific evening. There is another factor for Navigator of the Seas to address. This was the dress code of fine dining. It simply was not enforced. People in short pants and t-shirts were often seated as if they were in their finest duds--and maybe they were. However, one of the major draws for me toward cruising is that I get to pretend I am rich. I have difficulty doing this in fine dining when I am seated next to a guy in short pants wearing a faded t-shirt that says "I Have The Answer." If Mr. Know has the answer, then I have the question: What is going on here? Royal Caribbean's Navigator of the Sea has issues, but we will not rule out using the cruise line in the future. Perhaps the two ships--Brilliance and Rhapsody--which regularly depart from Tampa will find their way into our cruising itinerary. Hopefully, these two ships will not talk about "amping up" that which we seek to calm down. Read Less
3 Helpful Votes
Sail Date: November 2018
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. ... Read More
Before giving my negative experiences, I want to say if you can't have fun on a cruise there is something wrong with you. We are platinum on Norwegian, but we were wanting to be diamond on Royal , so we booked this nine day cruise. We arrived at the port at 10:00, hoping to board by 11:30. Our status gives us Prority boarding. The boarding was horrible!! It was like herding cattle. The cameras were broken! And we didn't get on until 1:00!!! On the first day, we like to eat in the main dining room. It wasn't open. We had the Promenade inside room, which means we had a window overlooking the Promenade. This was really nice. We had the greatest cabin Stewart--- Camilla Trindade. She was wonderful! She was always there to help you and she always had a smile on her face! I have a C-PAC. She got me distilled water and an extension cord. I like to hang my shorts, but I didn't have enough pronged hangers. She brought me 10 more. EXCELLENT SERVICE!! The first Sea night we had a reservation at Chops. The appetizers were excellent. I had the shrimp cocktail and the crab cake. The shrimp were huge and the crab cake delicious. Then came the horrible steak. We got the 12 oz Ribeye ordered medium rare. It was well done. We sent it back. The second one was even worse! It was so thin--- no where near 12 oz. It was tough and well done. The next Sea night we ate at Giovanni's. We didn't like the appetizers , but the filet Mignon was EXCELLENT! It was cooked to perfection! We complemented the chef. We had already made reservations for our third night at Chops. The head of all the restaurants just happened to be at Giovanni's that night. We told him about our experience at Chops. He was wonderful! He told us he would change our last reservation to Giovanni's and he would allow us to get the appetizers brought to us from Chops. When we ate our last meal at Giovanni's everyone asked how we got those appetizers and we said, " Just Ask" We only took one tour and that was with Bonaire Vista Tours. Our tour guide was Joli and she was excellent. It was well worth the $35 per person. Now our other negative experience. We went to the Cruise Next desk and Erwin made our reservations for our next cruise on Norwegian in January. We also signed up for a Royal Carribean credit card. He was to have transferred all our on board charges to the new credit card, which he didn't handle correctly which we found out when we were disembarking. (which I will discuss later). Since the cruise in January was so close, we had to pay for it in full. That night I got a certificate from the Casino for $100 off the price of my next cruise. The next day I went back to Erwin twice. He said that because we had paid in full he couldn't apply the $100. I went to the casino host and he told me to talk to the head of the Cruise next desk. After three visits to Cruise Next I finally got it applied. Since you have to wait forever at the Cruise Next Desk to be helped-- this was a waste of my last Sea day!! I have to say the I like was Royal Carribean does in the main dining room for lunch. You can order from the menu or go to their Tutti a Bar or both. This is where you can have them custom make a salad the way you like it and you can fix your plate from a variety of entrees. They have an antipasti table. They have a table with all kinds of desserts, including a chocolate fountain and a sundae ice cream bar. I really enjoyed this. One night in the dining room, they have lobster. You can get as many lobsters as you want. On Norwegian they no longer serve lobster. One night they had baked Alaska, which I haven't seen on a cruise in years! Now to the horror in disembarking. It is always so easy on Norwegian, but it is a horror on Royal. We take SAS transportation to and from Fort Lauderdale and the port.( They are excellent!). But if you are after 10:00 you risk having to wait 45 minutes for them to pick you up. If you are through customs before that you don't have to wait long. With Royal you sign up for a time to disembark. We chose 9:00. We were number 17. 9:00 came and went and they hadn't called our number. They had stopped calling numbers at 15. Finally at 9:30 the girl suddenly called all numbers under 25. This made it a mad rush for 10 groups being called at once. When we finally got up to the station where they scan your card, they wouldn't let us off the ship because they said we hadn't paid our bill. We tried to give them the info over the phone, but they wouldn't allow it. We had to go up to customer service to sign for it to be paid. This was Erwin's fault. No one had called us or left us a message that there was a problem with our bill. THIS IS UNACCEPTABLE!! Then we finally get off the ship, the escalator to customs is broken. We had to wait forever for a elevator to get us to customs. A TOTAL NIGHTMARE!! Read Less
2 Helpful Votes
Sail Date: November 2018
This was my 6th cruise on Royal Caribbean. A group of 10 of us sailed out of Miami. I sailed on Oasis in June 2018 and while I am not in any way comparing the ships, Navigator just looked tired. The ship is a great size, big enough to ... Read More
This was my 6th cruise on Royal Caribbean. A group of 10 of us sailed out of Miami. I sailed on Oasis in June 2018 and while I am not in any way comparing the ships, Navigator just looked tired. The ship is a great size, big enough to wander without feeling overwhelmed but not so small that you feel cramped. The main areas were OK looking but the cabins are in desperate need of refurbishment. The chair and ottoman in our cabin were so dated and dirty that we didn't even sit in it. We had an interior virtual balcony room which I was looking forward to but as my 15 year old son stated "this is dumb". I was really thinking that it would enhance the experience but it didn't. We kept the curtain on it closed all the time. The food on the ship was very predictable. Breakfast in the Windjammer was the same everyday. My biggest complaint here was waffles. There was a waffle iron with a staff member making fresh waffles but only 4 at a time...so there was always a shortage. In the main dining room, the service was fantastic. We did have to fight tooth and nail to have us all seated together (not RC's fault, our travel agent didn't have our reservations linked). The dinner was pretty much a carbon copy of the other cruises I've had on Royal. No complaints about the taste, its just that it was exactly the same as other cruises I've taken. The deserts were bland however. The ice skating rink was cool and even saw the show. I did think it was odd that they used that space to do the Quest game show (again something I've seen on every RC cruise). Embarkation was great. No problems here at all. Disembarkation was a bit disappointing We waited in line for about 45 minutes to get off. Probably nothing they can do about that but the line started on one side of the ship wrapped through the main dining room and then to the other side of the ship before you can get off. From what I understand, the ship is due for dry dock in the next couple months. I think this will help the overall experience. Read Less
1 Helpful Vote
Sail Date: April 2018
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when ... Read More
We recently took a Transatlantic Cruise on RCL Naviagator of the Seas. We booked an aft cabin (6388). Having cruised many times before in aft cabins we like the ability to see behind us - it makes for great pictures, particularly when leaving a port. Nowhere in any brochure or online does it state that this cabin has an obstructed view. We could not see directly down to the water as there was an extended inaccessable deck outside our balcony which had railings and poles and a crew access deck directly below us. The cruise was completely booked so we could not change our cabin to a regular outside balcony. Upon returning from our cruise I contacted RCL to let them know that overall we were happy with the cruise however our cabin was not was it was advertised as. I even sent them pictures. Their response.......if you can see the horizon of the water, it's not obstructed and therefore should not have interfered with the enjoyment of our cruise. It most certainly did. Our Travel Agent was in agreement with us and will warn potential cruisers of this misinformation. Buyer beware! Remainder of cruise met our expectations. Dining room staff was very good and extremely accommodating. I’m a fussy eater but they always made sure there was something for me on the menu or they made me something special. Couldn’t have asked for more. Loved the fact the Customs was aboard the ship so the day before we docked, we went through customs so upon arrival in Southampton we could quickly depart the ship. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.5 0.0
Value For Money 4.5 0.0
Rates 4.5 0.0

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