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971 Miami MSC Cruises MSC Seaside Cruise Reviews

We selected this cruise 18 months prior because of the marketing of it and the new ship. It was billed as a gorgeous ship and it didn't disappoint. After we had it booked and paid for we were seeing some bad reviews and were a bit ... Read More
We selected this cruise 18 months prior because of the marketing of it and the new ship. It was billed as a gorgeous ship and it didn't disappoint. After we had it booked and paid for we were seeing some bad reviews and were a bit worried but in our experiences, those were just not the case. We did purchase the Aurea experience which included a balcony room with the use of robes/slippers, exclusive top floor solarium unlimited use with a dedicated bar and hot tubs, UNLIMITED drinks- including soft drinks, bottled water, cocktails, wine, beer, milkshakes, gelato ice cream, hot chocolate (even at Venchis) and mock-tails, just from a card scan (no signatures). It also included a 50 minute message for myself and my husband, two sun tanning bed sessions, unlimited use of the thermal spa that comprised of two saunas, indoor and outdoor whirlpool tubs, two aromatic steam baths, multiple aromatic showers (warm/cool combos) a Himalayan salt room and warming beds. It also included priority boarding, which went smoothly and quickly as well as anytime dining which we found very helpful. The ship was remarkably large and we never struggled to find a seat even at peak times for the buffet and the cruise was sold out. The crystal stairways were beautiful, the decor very elegant. It was lovely. The balcony on our cabin was good size and the cabin size adequate but could have used more/better storage for clothes. Or wait staff in the dining room was above and beyond, particularly catering to our 13 year old daughter. We had read complaints about the food but it was delicious and if we didn't like something or worried we wouldn't, we just ordered two different entrees. They were extremely friendly and worked very hard to keep us happy. The shows were the best we had seen anywhere, and were not interrupted and your view blocked constantly by waiters taking and delivering drink orders. You could bring drinks in but not order inside the theater. We never encountered any rude or disrespectful staff (or other passengers for that matter) which we had heard was a problem. We did do two excursions and the process was very organized and timely. They gave you a time to show up, they gave you a number, called your number after all had checked in and then left soon. If you showed up too early then you did have to wait as that was not your scheduled time. The excursions were very good and we enjoyed them except for the transfer when a couple was 35 minutes late getting back on the bus. Our teenage daughter absolutely loved it. They had several water slides, a zip line, full arcade with a race car simulator including a bowling ally. Not only would we go again, we booked a future cruise while on board. Highly recommend. Read Less
Sail Date October 2019
Quick hits: --Food was good, not great --The boat rocks and vibrates more than you'd expect of a ship that size. --Doing a cruise with such a heterogeneous passenger population is tough, and there may not be anything MSC can ... Read More
Quick hits: --Food was good, not great --The boat rocks and vibrates more than you'd expect of a ship that size. --Doing a cruise with such a heterogeneous passenger population is tough, and there may not be anything MSC can do to work out the kinks. The main lobby of the ship, and the nearby lounges are gorgeous, and everything from top to bottom is well-maintained (as you might expect on a 2-year-old ship). We spent a lot of time on the outdoor space on Deck 8. It's very wide, but still has some shaded areas. But because it's so wide, you can see up into the balcony cabins on decks 9-15 (especially the corner ones with whirlpools). Our cabin was mid-ship where the outdoor platform narrows, so it wasn't an issue, but watch out when choosing your stateroom. One thing we noticed, and heard other cruisers commenting too, is that especially at full speed (e.g. the at-sea days) the ship has a lot of sway to it both side to side and fore/aft. We could put a hand against the wall and feel the vibrations. I took some precautionary dramamine, and didn't have any issues with seasickness, but be advised. Dining was hit or miss with regards to quality of the food. We had dinner in the main dining room every night. Italian night was surprisingly disappointing for an Italian cruise line, but French night was awesome. The Buffet food itself was perfectly acceptable, but I think different passengers have different ideas about what polite procedure is in the line. My wife was shoved around on 3-4 occasions. Service-wise, I wasn't too impressed with the dining room staff. My waiter and I had trouble understanding one another. I think we're both soft talkers with accents and the din of the room didn't help. Be prepared to be offered the drink special by a separate crew member 3 times each night. But the housekeeping staff was excellent, diligent and friendly. I rated the enrichment activities low, mostly on quantity rather than quality. The ship absolutely shuts down when in port. It would be nice to have a few things happening for people not going on shore for the full time in port (especially toward the end of the time in port). We did the standard Trivia stuff and skipped the dance classes. Several of the activities were art-oriented, and I enjoyed them, although I fully realize the auctions are a scam, so I drank my champagne, took my free samples and declined to buy anything. We did a specialty restaurant sampling and it was a disorganized mess. Just way more people that they planned, and they didn't change their plans to accommodate the extra people. My wife did the waterslides and rated them both 'fun'. And apparently the wait wasn't bad. There are multiple pools, including one indoors and one at the back of the ship on deck 7 which is nice, but has a lot of smokers around it. There were more smokers than I remember on our last cruise with a more American-heavy clientele. It doesn't seem like MSC closely polices their own rules about where you can smoke. And they certainly don't police the dress code rules. So whatever MSC says about dress code in the buffet line or the dining room, you can safely ignore it. The show we went to (the Dream) was nice and it was fun. The lead singer had a great voice, but you could tell the cirque-du-soleil-style performers were limited by the lack of space on the stage. I went to the improv show and it was... meh. It's better than a college troupe, at least. We did one shore excursion through MSC, on St. Maarten (the sweet St. Maarten, Maho and marigot tour). It was a good overview of both halves of the island, but the bus was in a sorry sorry state of repair and had a lot of trouble on the hills. And call me an ugly American, but I didn't like that it was a bilingual tour, and it was obvious there was some information in German not spoken in English and vice versa. Embarkation was the standard chaos, but disembarkation was a bit of a mess. There was a delay getting off the ship and the announcements were only mildly helpful. I was honestly checking for different flights home in anticipation of a long delay, but once the backlog of people was cleared, about two hours worth of groups were called to queue up in about 5 minutes. Hopefully when MSC opens their shiny new Miami terminal, the walk to and from the ship won't be on such a labyrinthine route. Getting on and off the ship at the ports of call was about as painful as it is on any ship. They do a pretty good job of queue control, but it could probably be a little better and assign an extra person for that duty. We went to the cruise critic cocktail hour, and MSC put out a nice spread. But it might have been better to do it a little later in the cruise, so that we'd have some more comments and so that it was more fresh in our minds when writing the review after the cruise. Bottom Line: it was worth what we paid for it, but If there was a cruise from another non-budget line at a similar price point, we wouldn't choose MSC again. Read Less
Sail Date September 2019
This post is not a review per-se. It is simply our observations and experiences on a recent cruise aboard the MSC Seaside. We’re a fairly well travelled middle aged couple and we have a fair amount of cruises under our belt, across many ... Read More
This post is not a review per-se. It is simply our observations and experiences on a recent cruise aboard the MSC Seaside. We’re a fairly well travelled middle aged couple and we have a fair amount of cruises under our belt, across many different lines. We’re not demanding, we’re open-minded and pretty much go with the flow. We’ve only cruised on MSC once before. That was on the maiden voyage of the Divina in 2013. Draw your own conclusions, but it took six years for the memories to fade before we decided to give MSC another try. FYI: both cruises were the Bella experience and those six years made a difference. MSC has come a long way in six years with regard to the guest’s experience, but they still have a ways to go, especially in the Customer Service department. On this singular cruise, I visited the front desk more times than all of our other cruises combined. However, our interactions with the rest of the crew and staff were delightful. While the cruise was mostly enjoyable, there were some striking differences from the contemporary cruise lines that cater to mostly North Americans. We enjoyed meeting people from other cultures and having announcements in several languages was no big deal. Actually, nothing, in and of itself, was a big deal, but added together, they diminished our overall experience. The cruise didn’t start off under ideal conditions. We were assigned a stateroom that had a horrendous creaking noise in the ceiling. Every time the ship moved, the ceiling sounded like a bowl of Rice Krispies on steroids; Snap, Crackle and Pop. I tried calling the front desk, but some reason, no one answered our call. So, I went to down to Guest Services at 3:30AM to voice my concerns. The gentleman at the desk assured me that the sounds were “normal” because of the ships movement. I emphatically begged to differ. After a protracted back and forth session, he eventually said someone would come up to investigate. So, back to the room I go. After about 30 minutes, a more sympathetic gentleman entered our room to observe the commotion. He called the front desk and told them it was very loud and it would be difficult to sleep. He told me he would check out some other cabins to find a more suitable environment. After about another 30 minutes, he returned and took me to another cabin for approval. I happily accepted, as it was now 4:30AM. I was relieved and appreciative, until I was told we could “sleep” there for the remainder of the night. We were then told there were no assurances that this would be the stateroom we would be moved to. That decision was to be made by a Supervisor at 9:00AM. Trips to Guest Services would become a recurring theme. At least we finally got some sleep. Fast forward to 9:00AM. I once again tried calling the front desk, again to no avail. So, yet again, I go down to Guest Services to wait in a very long line to find out our fate. FYI, the line is much shorter at 3:30AM than at 9:00AM. OK, so we’re getting somewhere. I speak with a “representative” of the Supervisor who informs us we can indeed move into the new “quiet” room. All we have to do is pack our own bags and move our own stuff by ourselves, AND return the card keys in person. Oh Boy! Another trip to the front desk after we move our own belongings to another cabin at the opposite end of the ship! With that episode behind us, at least we have the remainder of the cruise to look forward to. Sort of. Unlike the other cruise lines we been on, it was clear from this episode, and a couple of other incidents that the personnel at the front desk can’t resolve any issues, until it’s approved by a supervisor. Unfortunately, this resulted in repetitive and redundant interactions with Guest Services to resolve even the simplest of issues. On to the next observation. As I stated above, we had the Bella Experience, so I can’t unequivocally address whether or not this relates to the other experiences that MSC offers. So, back to the cabin we go. In no particular order here are three conspicuous things that are different on MSC. First: I always thought that “short sheeting” was just a prank. On MSC it seems to be standard operating procedure. There was no top sheet on our bed. The bed was topped with only a comforter. I don’t know if they are replaced after each guest vacates the cabin, but, by all appearances, it looked like it has been in direct contact with a plethora of other people’s skin. To put it bluntly, it was gross. This was not an isolated incident either. We travelled with two other couples and they reported the same thing. What’s up with that? Second: They do not automatically provide wash cloths. Third: They also do not provide facial tissues. We asked our cabin steward to put a top sheet on the bed and to provide some tissues and washcloths. Unlike Guest Services, our request was handled immediately and in a friendly and professional manner. Thank you Antonio! This observation concerns “something got lost in the translation”, or, a distinctly different way of thinking. Once again and at the expense of being repetitive, these aren’t gripes, but our reflections of the way MSC does, or does not do things. Frank Sinatra and MSC have something in common; they both do things their way. Here’s a case in point. As on other cruise lines, MSC offers a Continental Breakfast for no charge. Sort of. They have the typical door hangar card with selections for complimentary breakfast items on one side of the card. On the other side of the card, they also offer hot breakfast items for a $7.95 fee. So, the first morning of the cruise we ordered a continental breakfast. It was delivered right on time and the order was correct. So far, so good. But, when we reviewed our on board charges there was a $4.05 fee for the continental breakfast. Well, since I’m now on an almost first name basis with the front desk, (still no answer on the phone) I went to inquire about the charge. I was informed that the charge is listed in the “full” room service menu. Well, they got me on that one. I was told it was my fault for not reading the full room service menu. Because, you know, it’s in there! OK, now I get it. It’s caveat emptor for breakfast. From now on I’ll be sure to read the fine print in the full room service menu buried behind a stack of sales brochures, instead of the prominently displayed door hanger menu. In their defense, they said the charge could possibly be removed, if I came back and spoke to a supervisor. Now I’m in a quandary. Do I wait in line AGAIN to resolve a dispute over $4.05? Nope, I instead went to the commissary and bought antacid tablets to soothe the case of heartburn that suddenly came on. Ok, so let’s move on to the Photo Desk. We were assigned Gold Level on the MSC status match. Along with other benefits, there is a 20% discount on individual pictures. Sort of. We inquired at the Photo Desk and they confirmed that “Yes” we get the discount. So, we go over to the kiosk and select a picture, complete the transaction and return to the desk to request the discount. The person then proceeded to tell us that if we order from the kiosk we don’t get any discount. I thought he was kidding, because this all transpired in fewer than 5 minutes. Nope! He told us there was nothing he could do, because we had to order the picture directly from him, although he didn’t mention that pesky little detail until after the fact. So, yep, you guessed it; I could go to the Customer Service desk and try to get it rectified. This, my friends, is customer service by attrition. Now, where did I put those antacid tablets? Here’s the last observation and some unsolicited advice. DO NOT use a Debit card to secure your onboard account. In case you missed the last sentence, DO NOT use a debit card to secure your onboard account. MSC does make it easy for a customer to use a debit card and select a debit amount of their choosing in increments of $100. However, if you have any funds remaining on your account after it’s been settled, you have to go to the Customer Service desk to have the funds returned to you in cash. They will not credit your account. They also will not return the funds on the spot. We found this out the hard way. You will have to wait until after 6:00pm to complete the transaction, along with 200-300 other people waiting in line. They actually distribute boxes of currency to the customer service reps to process refunds. Not exactly the epitome of efficiency or very customer centric. But, while you’re waiting in a line that snakes all the way back into the elevator vestibule, you’re being entertained by people gleefully singing karaoke with the PA at full volume in the adjacent atrium. Some of the singers were okay, but I didn’t particularly like the woman that sounded like a cat was being scalded in boiling water. In closing, we made the best of our cruise experience. The ship was flashy, shiny and new. We always enjoy engaging with the crew and staff, and almost all of them were friendly, warm and approachable. The food was decent. The bar and restaurant service was good. Aside from the Customer Service hiccups, it wasn’t much different than the other contemporary cruise lines we’ve been on. Will we go on another MSC cruise? Ask us in six years. Read Less
Sail Date September 2019
I chose this cruise because of the awesome ports and wanting to give MSC a try. The price was really good too. Embarkation was extremely quick and smooth. I had a balcony room on the 14th floor. Spacious room with the smallest shower I ... Read More
I chose this cruise because of the awesome ports and wanting to give MSC a try. The price was really good too. Embarkation was extremely quick and smooth. I had a balcony room on the 14th floor. Spacious room with the smallest shower I have ever seen. This was my first solo cruise and I enjoyed it so much that I already have the next one booked. The ship is absolutely beautiful. The staff is extremely friendly. I had heard that the food is just okay and I agree. I didn't do any specialty restaurants. The cruise critic meet and mingle was great. The following day there was another get together for travel agents as well as a question and answer session with the captain. I saw the captain alot. He was very nice and took lots of pictures with people. The excursions were very nice and occurred just as advertised. The transportation for the one in St. Thomas was very uncomfortable. Puerto Rico and St. Maarten were well organized and comfortable. The costumes and talent in the onboard shows was awesome. Show content was a little weird at times. Pole dancers at weird moments. I heard two really good singing groups island notes and the magic duo. Disembarkation was a complete nightmare. The price would have to be really good for me to try MSC again. Read Less
Sail Date September 2019
The price was excellent and included the beverage package and wifi. We had an inside cabin and ate early seating for dinner. Getting on the ship went smoothly and easily. This is the second time on this ship and we really enjoyed ... Read More
The price was excellent and included the beverage package and wifi. We had an inside cabin and ate early seating for dinner. Getting on the ship went smoothly and easily. This is the second time on this ship and we really enjoyed ourselves. The bar service in the Sports Bar was excellent. We did our exercise walk every day around the basketball court and found out that 10 laps equal a mile. All of the ports were great but we didn't get off the ship in Nassau. The shows were excellent and I enjoy all the Cirque du Soleil type acts that they incorporate into the music. They even have a condensed version of the opera Madame Butterfly. We didn't care for the Beer Improv show though. Everything went well but we were really disappointed with the debarkation. That is the reason they didn't get a rating of 5. It was a terrible way to end a beautiful cruise. We were told to meet in the theater at 7:40 and wait for our tag color to be called. They were making announcements around the ship but not in the theater. No one (including the crew) seemed to know what was going on. There was no organization and total chaos. MSC didn't have any control over the crowd and people just pushed and shoved in the line because they got so frustrated trying to figure out when to get off. We finally joined the chaos on our own at 9:30 when we faced the fact that they were never going to call us to get off the ship. We finally got off and in our car around 10:30. This would be the only reason I would rethink about taking another MSC cruise. Read Less
Sail Date September 2019
Cruising from Miami on the MSC Seaside was going to be something new for us, we have only done RCC before now. The ship is beautiful inside and out, lots of sparkle and very glitzy. Although getting around took some time to master, public ... Read More
Cruising from Miami on the MSC Seaside was going to be something new for us, we have only done RCC before now. The ship is beautiful inside and out, lots of sparkle and very glitzy. Although getting around took some time to master, public spaces where plentiful and well furnished. The shows where as good as any we have seen on any cruise ship probably better. That's the good stuff. The cabin was a let down, metal balcony wall, so no view when sat down on the balcony.(we paid to upgrade to this) The first night when getting into bed pulled back the sheets to find a blood stain and hair (the sheets had been washed). but still not a good start. When I went to complain the customer service dept had a stand up argument on who was going to serve me. One clicking her finger and the other refusing to acknowledge I was there. Another person came out from the back and disciplined them verbally then served me herself. The outcome was a change of bedding. and some chocolate strawberries. (they delivered lots of these). Staff where rude in many area's, pool service was none existent for most of the time. Queuing to get drinks at the bars, not enough bar staff. No smiles or greeting from cabin crews in a morning. It just wasn't the happy environment we have come to expect when cruising. Read Less
Sail Date September 2019
I was on the MSC Seaside last year and fell in love with the ship. It's just beautiful, and the service was wonderful. And, the drink package was a nice perk. However, this year I found the service somewhat lacking, the food was ... Read More
I was on the MSC Seaside last year and fell in love with the ship. It's just beautiful, and the service was wonderful. And, the drink package was a nice perk. However, this year I found the service somewhat lacking, the food was mediocre this time, and the drink package seemed like more of a hassle. The food was so lackluster in the MDR, that we ate at Butcher's Cut one night, and teppanyaki on another night. We usually do not splurge for the upcharge restaurants, but after looking at the menu on the MSC app. we realized we had little choice. Butcher's Cut was phenomenal. My husband had the 12 ounce filet mignon and I had the salmon. Both were exceptional. Teppanyaki was a lot of fun and the food was also very good. My husband and I do not eat garlic and the chief was very good about cooking our rice and other dishes with out garlic. So, special requests were not a problem. The show's were exceptional for the most part. I like that they add some acrobatics to most of their shows. I'll continue to cruise with MSC, but I prefer other cruise lines if the price is compare. Read Less
Sail Date September 2019
I've cruised Carnival, RCCL, Norwegian, and Disney Cruise Lines over the past 20+ years so I wanted to try MSC Seaside. Overall it was a great cruise. Very fast embarkation process (35 minutes from entry to terminal F to on the ... Read More
I've cruised Carnival, RCCL, Norwegian, and Disney Cruise Lines over the past 20+ years so I wanted to try MSC Seaside. Overall it was a great cruise. Very fast embarkation process (35 minutes from entry to terminal F to on the ship). Very Beautiful ship. Cabin was good size (9216 Aurea Suite) with a very large belcony. Buffet on decks 16 & 8 were good but almost identical in food choices and serve 95% of the same food choices ever day. Deck 16 Bascayne buffet has the only free ice cream machine, deck 8 Marketplace Buffet is much larger. Nightly dinner in the Seashore Resturant was excellent And Melvin our head waiter and Lindsey our assistant were were outstanding (Thank you so much for the great service if you sre reading this). I did not try any of the specialty resturants but my friends did and the reality enjoyed them and I did not use the fitness center.The Easy Drink package was perfect for me, it had all the different drinks I enjoy. The ship was always spotless and very clean. The staff were always very polite and enjoy talking to you if you let them. There was a very large number of foreign travelers from outside the USA and it was great talking to them and learning about there countries and culture. The showes were all excellent every night. Venchi Chocolate Bar was outstanding especially their Chocolate Martini. There was always plenty of activities going on day and night (Thank you and Great job to Eric our cruise director, you did a fantastic job) The only real downfall was that the in app (MSC for ME) texting did not work well at all for me and any of the others I was traveling with. No towel animals. I did not like having to have a bracelet on the entire cruise just to be able to use the water slides (I am 52 years old, I am not a child except for at heart). I did not care for the 5pm arrival at San Juan (everything was closing or closed, I wanted to do the fort tous but the were already closed. I also would have liked more time in Saint Martin 7a-1:30p was not enough time to do any real tours because alot of places were not even open yet when we arrived and by the time they did open it was time to leave. The few downfalls did not by any means ruin my cruise. Overall it was an Outstanding Cruise at a very fair price. I would definitely cruise with MSC again. Read Less
Sail Date September 2019
I cruised with a group of 12 other friends, 4 of which had been on MSC previously. They were impressed with the shows and the fact that MSC had the loyalty match. That also appealed to me, as I at the top on another line. The perks were ... Read More
I cruised with a group of 12 other friends, 4 of which had been on MSC previously. They were impressed with the shows and the fact that MSC had the loyalty match. That also appealed to me, as I at the top on another line. The perks were VERY nice. I am not a newby at cruising, having upwards of 50 or more under my belt. The ship was, or is beautiful and very large. I actually did not realize how large until we boarded and heard there were over 5000 passengers, ugh. I was surprised that things basically flowed very well. The cabin was extremely small. Very little storage space and had a large sofa, which prevented us from even getting to the closet . The bar staff was not the friendliest, and at times rude. On one occasion, I ordered a glass of wine and my friend ordered a beer. My friends beer came in an aluminum screw top can. The bartender sat the beer on the bar, unopened and sat my wine down and proceded to hold up a tablet it seemed. I did not know what he wanted and then he grabbed my cruise card out of my hand to pay for the drinks. Would I sail MSC again, probably Read Less
Sail Date September 2019
MSC is a great cruise line that we first went aboard several years ago in the MED. My wife and I have taken 6 different cruises with them and found all to be just fine. The best part is the shows at night. Second to none. The ... Read More
MSC is a great cruise line that we first went aboard several years ago in the MED. My wife and I have taken 6 different cruises with them and found all to be just fine. The best part is the shows at night. Second to none. The performances are just great. The food I am o Heart Healthy diet and they do a great job putting all my meals together. We eat each meal at the Buffet. So to fix it seperate is just great. Plan on another cruise with them in December. We have sail many times with Carnival and Princess. Both are o.k. but they are not MSC. The ships are just beautiful to walk around and look at. Yes you have to overlook the many different cultures but ever be afraid to learn from others and their way of life. Thank You Joseph Hardin Coxs Creek KY Read Less
Sail Date September 2019
Well, we just got back home from our first Crouse with MSC Seaside. I tell you we had the best time ever. They got me upset at first because of some ship rewards in the Casino. But I got over it the service's was great the ppl on the ... Read More
Well, we just got back home from our first Crouse with MSC Seaside. I tell you we had the best time ever. They got me upset at first because of some ship rewards in the Casino. But I got over it the service's was great the ppl on the ship were good. Our Balcony stateroom had a tub and shower so we were delighted. The food was alright but the steakhouse was awesome. The drink pkg was worth it we just had a good time. I know I did I even jump on a 70 dance box on the 70's night. So I know I had a good time Lol.we won in the Casino , the drinks were great, Carmen in guest Services was the reason my whole trip turn into great. She was a great help to us. So the next time we decide to go we will think about MSC. Read Less
Sail Date September 2019
I have sailed with several American cruise lines and was interested in trying MSC. Let’s just say that I should have listened to the reviews of other Americans who similarly had cruised other lines and warned about the negative aspects ... Read More
I have sailed with several American cruise lines and was interested in trying MSC. Let’s just say that I should have listened to the reviews of other Americans who similarly had cruised other lines and warned about the negative aspects of MSC. Let’s start with the pros: well organized for embarkation and disembarkation. Like a well oiled machine!!! Smooth and seemless from start to finish. Technology on board, great and convenient. The ship itself, beautiful with tons of space and amenities for fun. The entertainment shows were amazing and beautifully choreographed. Cleanliness, top notch. Workers constantly wiping, vacuuming and cleaning every aspect of the ship. The negatives: lackluster excursions at almost triple the cost of booking independently at port. Limited staff availability to assist you when needed, many calls to reception went unanswered and if you need tech support for use of the app while onboard, plan on waiting over an hour for help. The staff are not the least bit warm and fuzzy or even the tab bit enthusiastic like on American cruise lines. The music on deck was either nonexistent or elevator type, with no energy and excitement of a vacay. The required need for a room card to activate electricity in the room is ridiculous. You can’t leave your phone to charge in the room if you take your room card with you. The activities like Kareoke and live music are often in other languages other than English. As an American, you will be the minority on the ship. When you find other Americans like we did, it was like finding a prize. And last but not least, the food is HORRENDOUS! Absolutely appalling. Items are repeated morning, noon and night. The food is bland, flavorless, not kept at appropriate temps, and plain disgusting. No creativity, no appeal, and repulsing. Cesar salad is warm time and time again, burgers are cold, scrambled eggs are watery like soup, etc etc. day after day. Food options at port were our only saving grace as all 5 of us dreaded eating on board. There was NOTHING positive about the food.... not one!! And none of us are picky eaters. The food is designed for the European in mind. Many breads, smelly cheeses, cold cuts, and antipasto. Even items like pizza were over cooked, flavorless and not edible. They would re-invent items from lunch to dinner by adding one additional ingredient to it and renaming it. It is basically the same disgusting item. Over and over and over again. Read Less
Sail Date September 2019
I wanted to write a full detailed review as best as I can. My husband and I did a 14 day back to back cruise on the new MSC Seaside. This is our second cruise with MSC and we've never done any cruise with any other company. So, I ... Read More
I wanted to write a full detailed review as best as I can. My husband and I did a 14 day back to back cruise on the new MSC Seaside. This is our second cruise with MSC and we've never done any cruise with any other company. So, I wanted to write about our experience on the MSC Seaside. I went into this cruise reading all the reviews that I could. And I wanted more than anything to give MSC Seaside a 5-star review. I tried my absolute hardest to stay positive, go with the flow and just enjoy my time. I did enjoy my time. What I will write about are some things that really bothered me but also where MSC Seaside really shines. Embarkment/Disembarkment - This is heavy streamlined. I loved the process. We arrived to the port early and were on the ship within an hour! MSC really has this down pat and they do a great and organized job of getting people on and off the ship. The Seaside is absolutely beautiful! There is no other ship, I believe with the craftsmanship of this boat! When you pull into port, the boat is so much larger and more beautiful than the other ships.. it is really breathtaking. Cabins: People weren't kidding when they said they had very little storage. I actually didn't want the room cleaning guy to come in hardly ever because we have clothes EVERYWHERE. There was just not a enough room. We had a balcony room - Bella experience. So, we had a lot of clothes and just no where to put them. I just tipped him some money at the end, because he was always wanting to clean our room. lol. Which was his job.. but I was too embaressed for him to come in. Additionally, we had two water leaks in our room and our shower door fell off! The smoke alarm went off twice and no one showed up for 2 hours! This was a big issue with me... and it was because I stayed in my room way more than I wanted too because the ship was so over-crowded that it was miserable to be outside of the room. I am an explorer and an active person who likes to mingle.. but there were so many people on this ship... I felt like a sheep. The over-crowding is my biggest complaint. The first 7 days there were 5,000 passengers and the second 7 days there were about 4100 passengers. There was zero room to swim or really get away from ANYONE unless you locked yourself up in your room. It was not relaxing and this is why. So many people. SO MANY PEOPLE. We went on the Divina and we did not feel this over-crowding problem at all. We felt like we had plenty of room.. and space. Not on the MSC Seaside! Food: I hate to say it because I didn't want too, but it was all canned and frozen. It was maybe worse than cafeteria food. I really really wanted to like it. And if you complain about it, they take it as a personal offense. Man, if they would increase their food quality and give MORE options... they would really win more of the American market! I couldn't eat a meal without someone trying to sell me something.. every time... every meal... every day... I was as polite as I could be.. and just smiled and said no thank you every time. The only pushy people were the photographers which made it super uncomfortable. You say "no" and they say "why?" And I replied, "Because I said No." And awkwardly walk away as they keep pushing you. The port itinerary was great. It was neat to see so many places. I know people have complained that the times are short on the ports.. but they def. have a lot of ports to go to. Which was fun for me! I felt very safe on MSC Seaside. When you get back from a port - you have the sense of overwelming safety when you get back on the ship. My safety was NEVER in question. If you are the Bella experience - you do not have to pay for room service food, but you have a $3.95 room service charge.. every time. Wanted to clear that up. MOST IMPORTANT: DO NOT PUT CASH ON BOARD! We made this terrible terrible mistake. We put ALL OF OUR CASH on board, thinking we could withdrawl money when we wanted. NOPE! They will not give you ANY of your cash back until 4 P.M. the day before your last day... so we had ZERO money for ports because we were idiots and didn't know this. Ruined our cruise on that part. VERY UNHAPPY about that. We put $1500 on board CASH... yeah... ugh. Came home with a lot of saved money for sure. The white party is a riot!!! GO! You MUST GO TO THE WHITE PARTY! It was the most fantastic part of the cruise! The cruise director is funny and personable and my favorite person on the ship. The staff was very friendly. Treat them like the people they are and they will become your bestfriends on the cruise! It was still a great time... but we have decided that we will NOT be going with MSC again unless it's Yacht Club. The Italians (this is not MSC's fault) are very very nasty and rude. They will cut in lines (like this is extreme... they are very rude about it). They are mean and I am a very likable person. They were a big reason why this cruise was not fun. And I am accepting of all cultures and I tried really really hard. This one woman cut in front of me so bad she pushed me and then when I told her she was being inapproprite her husband had to hold her back as she tried to assault me. It was a very very bad situation. MSC has 50% discounts for all military members and that was a steal for us. But the overcrowding was a major issue and they closed the adult pool at 8pm every night. They have actually caused me to look into other cruise ships for our yearly cruise, but I do want to check out their Yacht club. I hope this helped some people out. Like I said, I really wanted to write a 5-star review... but I just couldnt. Maybe 14 days was too long for us and I really love MSC, but I am so glad to not be on their boat right now and am glad the vacation is over. 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Sail Date September 2019
This is our 4th time sailing with MSC... we always have the best time! Embarkation and disembarkation is the best! The shows are fantastic ... best on any other cruise line! We always find the staff to be friendly and kind.... we did not ... Read More
This is our 4th time sailing with MSC... we always have the best time! Embarkation and disembarkation is the best! The shows are fantastic ... best on any other cruise line! We always find the staff to be friendly and kind.... we did not sail yatch club! We had an aura balcony ... we loved the thermal spa. Although the portions are small in the dining room we don’t mind it because we always end up having late night snack of pizza, cookies and tea!! The buffet has a good variety of food... make sure you go through all the stations ... more then one! They have more then enough bars on ship so you don’t need to worry about getting a drink! Which is why they don’t have bartenders coming around constantly bugging you for a drink... I didn’t have a problem going to the bar to get one.... the Venchi bar had the best chocolate martini! If you’re thinking about cruising with them don’t hesitate... it’s definitely worth the money! Read Less
Sail Date September 2019
A new ship. I am use to crusing with Carnival. We had many perks for cruise. We stayed in room 13001 with Aurea experience. We had 2 free massages, free easy drinks, and 3GB wifi. I thought overall the cruise was great. I thought the ... Read More
A new ship. I am use to crusing with Carnival. We had many perks for cruise. We stayed in room 13001 with Aurea experience. We had 2 free massages, free easy drinks, and 3GB wifi. I thought overall the cruise was great. I thought the shows were fantastic. Great acrobats and many talents. I didnt care for the opera, but to each their own liking. If I had to change something it would be that on the buffets. You should place butter and syrup at the end of buffet not the beginning. It's hard getting back in line to syrup up your items. I feel that if you are trying to Americanize a ship, that the first spoken language should be english. Our dance instructor was great. He asked how many knew english. Over 75 percent raised their hand, but unfortunately he spoke mostly itilian or spanish the entire dance. We were all clueless. They only had karaoke one night. The turnout was huge. They should have it more often. . Our server Ddick was excellent! I hate that they had so many seafood choices. We went to Ocho rios, cozumel, grand caymen and nassau. I believe that unless u book an excursion, then jamaica is not worth getting off the ship and getting haggled. Nassau got cancelled due to tropical storm, but I have been b4. Not worth getting off ship. I feel it's very dirty. Love Cozumel! Well that's my cruise review. Read Less
Sail Date September 2019
This was my very first cruise and I am very happy with my very first "cruising" experience on MSC Seaside. Everything was exceptional: the ship, its crew, service, food, entertainment. We had a stateroom with balcony, very ... Read More
This was my very first cruise and I am very happy with my very first "cruising" experience on MSC Seaside. Everything was exceptional: the ship, its crew, service, food, entertainment. We had a stateroom with balcony, very comfortable and clean. Cabins were cleaned on a daily basis, towels were changed practically twice a day, which was amazing. No one was knocking on the door with "cleaning service" announcement, somehow they knew when our cabin was "free" for cleaning. The buffet offered a great variety of food; yes, as some of the reviewers noticed the buffet catered to european guests, but there was still plenty options left to satisfy "traditional" american guest. I liked the fact that majority of the guest spoke different languages but maybe because I am originally from Europe and I like to be around other cultures. The crew was very friendly, hard working and very respectful. It was international crew, but they all spoke English well enough to be able to communicate. Entertainment was great, bars, lounges, anything you can think of to make guests happy and relaxed. I will definitely be back. Read Less
Sail Date September 2019
After cruising several times on the same brand ship we decided to venture out and try a new brand. We found MSC and saw where they do loyalty match so we started researching them. We decided on the Seaside out of Miami and booked our ... Read More
After cruising several times on the same brand ship we decided to venture out and try a new brand. We found MSC and saw where they do loyalty match so we started researching them. We decided on the Seaside out of Miami and booked our cruise. The day we embarked we noticed a much quicker process and loved it. Their customer service center was huge and quick. Once on board the hype was all true...this ship was gorgeous. I was definitely not disappointed. I quickly realized there wasn’t a hole punched in my room card and thought how will I wear this on my lanyard? To my great surprise they offered wristbands to wear that did all the functions of your room card. My favorite part was no one hardly wore their cards around their neck to prove status or feel privileged in some way. I was worried about the food since I personally am a picky eater, but I found plenty to eat and was never hungry. The ship was always clean and the staff was friendly. We had the privilege of meeting the captain and I must say he was amazing. He had a great personality and humor. We saw him walking on the ship one day with another officer so we didn’t even try to bother him and he stopped and spoke to us like we were family. Now the shows. I loved everyone of the shows on this ship and can honestly say all of the performers were great and you could see how they got their job. It really made the other brands shows look like amateur hour. I am so glad we tried this ship and have booked another cruise on MSC on the Magnifica. We had another cruise booked on the other brand ship and have decided to loose the deposit and cruise with MSC. Read Less
Sail Date September 2019
This is the second time I cruise with MSC along with my family of 4 -- myself, both parents, and sibling. This time we set sail on MSC Seaside, but I'll attempt to compare the experience with my next best knowledge having set sail two ... Read More
This is the second time I cruise with MSC along with my family of 4 -- myself, both parents, and sibling. This time we set sail on MSC Seaside, but I'll attempt to compare the experience with my next best knowledge having set sail two years prior on MSC Divina. In general, both ships are very luxurious, from the evening dinners (especially the gala night) to the overall look and design of each deck. MSC definitely caters to an international audience which is really neat if you want to immerse yourself in different cultures. There were many European guests throughout the ship, and most of the staff throughout the ship are literally from all over the world. MSC Seaside is a gigantic ship and feels just as such when walking through the different decks. Although, it did seem bigger than MSC Divina, much of the extra space felt that it went to more decks for extra cabins to fit more people on the ship. The decks on MSC Seaside where the fun happens seemed very similar to those as the MSC Divina with the exception that it did seem to have an extra pool throughout the ship and an extra Buffet restaurant, but the main theater did seem smaller compared to the one on MSC Divina although it had 3 different show times each night compared to the two on MSC Divina. The entertainment atmosphere was just as expected and very lively and full of energy throughout each day. MSC Seaside has a great entertainment staff always putting up fun games, activities, dance competitions and rallying the crowds up for their parties each night. 70s night was definitely a favorite! One thing I missed was the morning shows recorded the day of on MSC Divina on things to look forward to each day that I would play on the TV as I was getting ready each morning and where I had a chance to submit questions to be answered by the hosts of the TV shows. On MSC Seaside, the morning shows seemed to be prerecorded and dull when compared to the entertainment factor offered on MSC Divina. My family and I partook in the main restaurant evening dinner each of the 7 nights. The food was a delicious gourmet dish served to perfection. Even better than the food however, were our two waiters, Mr. Destawa and Mr. Romano who were very friendly, attentive, and offered perfect suggestions on what to choose for dinner each night. Our waiters alone made each night enjoyable and something to look forward to every time. Awesome job! For morning breakfast, midday and evening snacks we usually went to the Buffet dinner room on deck 16 or the Market Buffet on deck 8. Both buffets served a great variety of food during main eating times, but their pizzas did not disappoint as a midnight snack. This was our first time we booked an excursion through the ship and the trip to the Tulum Ruins in Mexico did not disappoint. This MSC Seaside route felt that it had more variety in terms of stops when compared to our MSC Divina route two years ago. Each of the port stops were great, fun, and offered different types of experiences. Our last port of visit to Nassau, Bahamas did however get cancelled due to a Tropical Storm watch along with our prebooked excursion the night before which was unfortunate. The crew made that last day a Sea day which in my opinion was somewhat unfortunate as we had already been at sea the day before. I wish the ship would have been routed to the Florida keys as it was within distance or return to port of Miami for an optional disembarkation rather than have done circles in the Atlantic. At the very least, complimentary WiFi would have been nice! My only few real qualms was the customer service during embarkation check-in with the representative throwing our documents around without any care and not providing any directions on what to look forward to. And my other qualm was observing some supervisors disciplining their employees in front of guests. In my opinion, it only served to humiliate the employee and left me feeling somewhat embarrassed as a guest for the employees. This wasn't very common, but just a shocker the two different times I was observant to it. Overall, MSC has been a delight to set sail with and they can expect a third booking in the near future where I look forward to having more fun along with family and friends! Read Less
Sail Date September 2019
This was my fourth time on the Seaside . Each time has been a great experience. I’ve already booked it for February. Let me be clear about the passengers before going on about the cruise . The makeup is mostly foreign with I’d say ... Read More
This was my fourth time on the Seaside . Each time has been a great experience. I’ve already booked it for February. Let me be clear about the passengers before going on about the cruise . The makeup is mostly foreign with I’d say only about 30% American. The environment of the ship is culturally different . Manners and politeness are often missing . Cabin : The size more than adequate though closet space is limited and not enough drawers. The way to get around this is to bring magnetic hooks to place on walls ( hang hats, bags, bathing suits etc ). Bring a velcro hanging shoe bag for the closet for shoes or clothing. Food : enough choices to find something you like . There’s always a chicken, steak or fish option if you don’t like the menu of the day. I found Tiramisu to die for one day on the menu. My husband had two shrimp cocktail every day . Specialty restaurant: Butchers Cut has filet mignon you can cut with a fork it’s so soft and rack of lamb prepared exactly like I like it. Entertainment: The cruise Director Eric is top notch. Humorous, energetic and involved. Shows : the best I’ve ever screen on any cruise . We normally sit in the rear in case we don’t enjoy the show . On this ship we get to the show as early as possible to get front row seats . Staff everywhere are helpful and engaging even when English is not their first language . With that said go with an open mind and book it. It’s well worth it. Read Less
Sail Date August 2019
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship ... Read More
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship was good but it can be better. When we bought our Cruise last year, the tourist who helped us said it was a different experience and it was. Just like she said, MSC caters to the Europeans! It's like nobody else matters but our money spends the same. The staff, mainly the ones dressed in white are stuck up with nasty attitudes! Never saw the Captain not one day! The only entertainment we enjoyed was the Michael Jackson show. That was the worse KARAOKE I've ever seen on a Cruise and it was just one night! MSC Seaside never starts any shows, bands, games, etc. on time. It's like they wait til the last minute to show up and set up. The music groups are amazing. Seaside has some Awesome singers but they only cater to certain people with their music and that's not right! When you advertise R&B SOUL, then that's what you need to be performing is R&B SOUL!! When you advertise Old School Jams, then perform Old School Jams! Their entertainment can use a lot of adjustment. Read Less
Sail Date August 2019
It started off great. I was going to sail on the very ship I have admired for years from my balcony as a resident of Miami. The embarkation procedure was seamless. The cabin was very nice. The steward was very friendly and did a nice job. ... Read More
It started off great. I was going to sail on the very ship I have admired for years from my balcony as a resident of Miami. The embarkation procedure was seamless. The cabin was very nice. The steward was very friendly and did a nice job. Then the 1st lesson started as 1 of the many sales pitches got me to purchase the upgrade to the seafood fine dining restaurant on night 1. Stale bread and frozen butter to start, minuscule over frozen crab portions next, and a simply horrible meal to . finish. Write that one off...not here to complain. Next, we sent out 4 shirts and 5 dresses to get the wrinkles of packing out using the laundry package that I paid 30.00 for. The next day our cabin steward arrives at our door with his boss to let me know they ripped the collar buttons off of a brand new 100 shirt and offered me champagne as a token of apology. I didn't accept since my accomplice doesn't drink and it would have gone to waste for the most part. The rest of our ironed items were still very wrinkled so we never used that service again. No worries...I'm there to have fun. Write off #2. Next, I spent over 5 hours with various members of the "customer service" desk to get the free internet working on my phone since there was a hurricane pointing at my home and I wanted to be available for family. 2 IT (internet technology) techs, 1 multimedia tech, and about 6-8 different others all couldn't get it to work on a very common apple XS phone. The internet on the ship was horrible as I heard from many others. For the rest of the cruise, the food at Roy's 3 restaurants was very good, the buffets were pretty average good, the pizza was a great idea, and the ship dinners (we went twice) was very acceptable. But the staff was definitely not overly friendly. Most of them didn't understand english very well, which is kind of odd for a ship that sails out of Miami...and Spanish wasn't their language of choice either. To wrap it all up, the customer service desk didn't want to offer me anything for the bad meal, the damaged shirt, the internet that didn't work, or the the poor laundry service. But they did however offer me a refund of the gratuities that I was charged for all of the people who are there to make my experience a good one. THIS IS ABSOLUTELY ABSURD AND WAS THE PERFECT REFLECTION OF A COMPANY THAT DOESN'T CARE ABOUT THEIR EMPLOYEES. I absolutely refused to screw those hard working people and was given a card to email "customer service" in Ft. Lauderdale I'm guessing. The auto responder said I'd get a response in 7-10 business days...I wait...nothing. Then I called them and get placed on hold for almost 2 hours before I hang up in disgust. I call back and tell the receptionist about the incident and she promises to get it to a supervisor. The next day I get an email stating that they are sorry for all of my inconvenience and offered me 30.00 off of my next cruise and didn't even address my issues! That was it!!! And the funny part is that I was a rated player in the casino...I'm sure that they'll want me back. I'LL NEVER CRUISE MSC AGAIN. Read Less
Sail Date August 2019
Pros: Crew members - always friendly and helpful. Our room steward, Christian, went beyond normal. Some crew members gave us free drinks or moved us to the front of the line without us requesting the favors. Cleanliness of ship ... Read More
Pros: Crew members - always friendly and helpful. Our room steward, Christian, went beyond normal. Some crew members gave us free drinks or moved us to the front of the line without us requesting the favors. Cleanliness of ship (with the exception of plates in the hallway for over a day) Cabin Entertainment (except as noted below) We met some very nice people (expecially at the Meet & Greet) Cruise Critic Meet & Greet was our first and an unexpected joy Balcony experience Things not outstanding: Food (both MDR and buffet) 360 degree tour of St. Maarten (about half of it was disappointing) Cons: Does not really cater to the American market Embarkation was my worst ever Disembarkation (self-disembarkation) was my worst ever Comedy improv show stunk; almost just left Some overseas passengers think nothing of cutting in front of you Some overseas passengers think nothing of bumping you around Read Less
Sail Date August 2019
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht ... Read More
We chose this cruise mainly because of the interesting ports of call and the ship itself. We had sailed with MSC before, on the Divina, which we found to be so we decided to go back and to try the Yacht Club and booked an interior Yacht Club suite, The whole experience in the Yacht Club was extremely good. Embarkation: we dropped of our bags at a special “Yacht Club” drop off point and were promptly guided to security (priority access); afterwards we were guided to a lounge and had do the formalities (check-in, cruise cards) and were offered some snacks and champagne. Once you were ready, you could board the ship whenever you wished. All in all, we were on the ship in less than 30 minutes and had a drink and some snacks - great start! Interior Suite: our stateroom was lovely, spacious, enough storage, good linen and towels - good bathroom was the MSC shampoo & body wash. However our room had no windows, no balcony it felt lovely and cozy. A welcome bottle of Prosecco was waiting in our room upon arrival. Nightly turndown was provided. Yacht club : we were blown away by the service provided by all YC Team Members - nothing was too much trouble. The private Yacht Club only spaces (pool, restaurant, hot tub, top sail lounge) are well decorated, luxurious, never overcrowded and always accessible. You have a separate concierge desk for all requests, so no need to go out of the YC if not wished. The Yacht Club Grill is lovely, and serves great food next to the pool. Top Sail Lounge is very relaxing with live music every evening. The restaurant serves a very fine cuisine and has good portions. Entertainment: lovely shows (including the famous Michael Jackson show), live music is never far away. I have tried the zipline and it was great! Pools and slides were cool. Hot tubs were perfect - not too hot. Overall experience : amazing experience with attention to detail. We would definitely do this again. Read Less
Sail Date August 2019
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my ... Read More
The ship was beautiful but the food was just ok. You cruise for the food & for an Italian line the food was very disappointing. I was also amazed how small the pools were, you couldn’t even get in due to overcrowding. This is my first & last time with MSC. The crew were not very friendly and definitely not over accommodating. Even our cabin guy was not personable. I had premium package & still had to pay for gelato, everything seemed to be extra. Getting our pictures was a major ordeal. We ordered & was told to return in 8 hours (10:30pm). Was told to come back in an hour. I really wanted to give MSC a chance but unfortunately it’s my first and last time. I received a good deal but when on the ship I had to upgrade because I didn’t receive what I expected. Royal Caribbean I’ll be back! Read Less
Sail Date August 2019
MSC Seaside Ratings
Category Editor Member
Cabins 4.5 3.9
Dining 4.5 3.5
Entertainment 4.5 3.9
Public Rooms 4.5 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 4.0 3.4
Enrichment 3.5 3.4
Service 4.0 3.6
Value For Money 4.0 3.7

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