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63 Miami to Bahamas MSC Cruises MSC Divina Cruise Reviews

...no lie, we both caught the cruise bug! This was our first cruise and we're hooked! The whole adventure was memorable and we can't help but tell everyone how extraordinary the experience was. The embarkation process went ... Read More
...no lie, we both caught the cruise bug! This was our first cruise and we're hooked! The whole adventure was memorable and we can't help but tell everyone how extraordinary the experience was. The embarkation process went smoothly especially considering there were 4,000 guests to board.The excited anticipation of the cruisers and the well-executed organization of the MSC staff made for a pleasant and seamless boarding. Entering the ship we were welcomed by the stunning crystal staircase and lovely live piano music. Before searching out our cabin, we wandered around just a bit to get a feel for what we were in for. We were not disappointed. The Davina was clean, maps were abundant, and even with thousands of guests, we were able to move about comfortably and with minimal wait time. The cabin was roomy and spotless and throughout the cruise the wonderfully efficient crew kept it clean, stocked, and orderly. We called them our elves and we joked about how they seemed to know when we were out so they could slip in and clean up multiple times a day. Having a balcony room was a plus as we loved relaxing out there at all hours of day or night. The 24-hour buffet of food... oh my! What a treat. We enjoyed the everyday foods like pizza, hamburgers and salads, but also looked forward to the daily specials where we found interesting items like eggplant lasagna and lemon chicken and a variety of fish plates. We love salad and fruit and found the melons especially to be wonderfully ripe and tasty. And who could deny the many desserts?! We could never choose just one. We especially liked the international crew. These people are hard working, friendly, helpful and pleasant.There wasn't a lazy person seen. What a joy they were to be around! Being our first cruise, we didn't take in any excursions, although we were immediately approached in Nassau and agreed to take a tour. The driver had a lot of great information and stories. We would have never seen nor learned as much on our own. The stop at Half Moon Cay was beautiful and at 57 years old I finally learned how to float! Looks like we'll need to schedule another cruise so I can learn to swim. (Our only disappointment was the internet. My husband was in the midst of online classes for his masters and the connection was incredibly slow making it a bit stressful getting assignments turned in on time.) Read Less
Sail Date July 2017
We were in the Divina for a 3 day cruise. Thought it would be great to see the ship and experience MSC for the first time. It wasn't what we were used to. From start to finish there was some kind of issue. Starting with the ... Read More
We were in the Divina for a 3 day cruise. Thought it would be great to see the ship and experience MSC for the first time. It wasn't what we were used to. From start to finish there was some kind of issue. Starting with the website, the payment part, joining the voyagers club, trying to get a credit due. The embarkation was not good. We waited in line 2-1/2 hours! Once we got on the ship no one could find our drink vouchers. We spent the rest of the first day going from place to place to locate them. The staff was non challant. The food in the dining room was so-so, however the buffet was GREAT. The ship was very beautiful but didn't seem laid out right for 4200 people. Always bumping into one another, dead end hallways, have to go up a floor to go down a floor.... The entertainment shows were Fantsatic! The room was very nice. The cruise director was great. Just to prove my point, when we got home and tried to complete the survey, THAT DIDN'T WORK EITHER!!!! Maybe a 7-day would be different, but as of now we have no plans to return to MSC. Thank you Read Less
Sail Date July 2017
Going into this cruise we knew that it was European clientele & staff. That said, I've sailed many European lines and the service on this ship was, to put it simply, horrific! 4000+ passengers and one single line to check in. No ... Read More
Going into this cruise we knew that it was European clientele & staff. That said, I've sailed many European lines and the service on this ship was, to put it simply, horrific! 4000+ passengers and one single line to check in. No wait staff in bars/lounges at night, or simply one to serve everyone. Beware of "free" beverage vouchers with Fantastica package. Vouchers only good for drinks up to $7.50. Our lounge of choice, La Luna, had no drinks available at that price. To use voucher we needed to go to bar elsewhere on ship, purchase our drink, and bring it back to La Luna. Not sure how many lounges this held true as only had 3 nights and only went to La Luna and Pantheon Theater. Theater, also, had no wait staff prior to show and nowhere to place a drink if you did bring your own into the theater. Unlike other cruise lines, MSC did not certify our credit cards at check in. We received notice that we needed to do that ourselves at kiosks on ships by a deadline or would be required to settle our bill by cash. The kiosk we first used had been "reset" by an MSC staff member who reprimanded us for using it. Nothing stated "out of order" or "in use" and we had NO way of knowing this. Very confusing system.Don't even start me on dining room staff. Felt like I was in fast food restaurant and treated basically the same as any McDonald's client! Food was same thing everynight; meat with gravy and little to no vegetables or sides. Never once offered coffee; had to beg for a glass of wine. Terrible! That said, ship itself is beautiful, cabins well appointed and our room steward (who we never met) did a good job. Read Less
Sail Date July 2017
My review will start the same and end the same. I will never cruise with MSC Divina again. Where can I begin?? First day on the cruise there was no variety of food. The selection was horrible. Our rooms was right under the dining area ... Read More
My review will start the same and end the same. I will never cruise with MSC Divina again. Where can I begin?? First day on the cruise there was no variety of food. The selection was horrible. Our rooms was right under the dining area so we heard every chair pulled out and pushed back in all day everyday. The second day of our fun filled trip(NOT) my sister was crushed by the elevator and fractured her arm. We went to the medical center for her to be examined and to report the incident and was told the only way that my sister could report the incident is if she be examined by the doctor and pay the $95 fee plus $104 for Xrays. I was lost for words. I may I add that the nurse was RUDE!!!!! She told us in a very rude manner that this is an Italian ship and these are their rules. We were attempting to write down her name and she snatched the paper out of my daughter's hand. Needless to say we had words and she called security. I explained to the security personnel what had transpired and how rude and unprofessional the nurse had been. Due to an language barrier or just plain untrained employees we were told we can report the incident for FREE at guest relations. 1. Staff- Unprofessional, rude 2. Food- Bland , unseasoned, not a great selection and overcooked How do you run out of bacon and milk??? Unbelievable!!! 3. Tenders- Not enough time in the ports that matters. I would not recommend this ship to my wort enemy. There is much more. The only highlight on this ship was the liquor rep name Terrence. He was very polite and went out his way to help in a situation of another employee charging a purchase on my card for another passenger (that's another story) In short I will never cruise with MSC Divina even if the cruise was FREE!!! Read Less
Sail Date June 2017
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food ... Read More
this was our first cruise we were told this was a carribean cruise not so this is an atlantic ocean cruise with only three very limited time stops not very mutch time for to do anything ship was beautiful but very very expensive food was excellent the best part of the cruise our cabin was at the rear of the shipon deck ten there was a constant churning noise from the ships propellers in the water even with the cabin doors closed. if you want to do this one make sure that you take out your all inclusive drinks package as it is essential if you dont want to be out the price of your cruise again bar prices are crazy example bottle of water $3.75 small bottle heiniken beer $5 75 very hard for first time cruisers to find way around ship as signage is very poor for the money we paid this was not that special overall very disapointed would not do it again Read Less
Sail Date April 2017
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to ... Read More
We went to the Bahamas and the Dominican Republic. The ship was beautiful and had many amenities. The lady who took care of our cabin was extremely friendly and helpful. The other staff ranged from very nice, to professionally polite, to very stressed out. The food in the buffet was as good or better than any buffet I've been to. Unfortunately, the service in the main dining room was awful. This was my fifth cruise. If it were my first I might have said "Well it's hard to feed this many people at once." But since I've seen it done amazingly four times before, I was shocked at how poorly this one performed. Many other cruisers felt the same way. All of the servers seemed to be very frazzled. On two nights we ordered drinks with our prepaid plan. They took our vouchers but never brought us drinks. On another night I had asked three people before I got a drink (took about 40 minutes.) The second person I had asked brought it to me and said "See, I bring you drink. You don't need to get me in trouble." They seemed to have no idea what was going on. There were a few reserved tables but most people were seated at random tables when they came in. But there was total chaos because sometimes they wouldn't see the reserved signs and seat people at those tables and then ones who should be there would get all upset. Mostly you saw servers walking around aimlessly with parties of two looking for a place to seat them. I could go on, but you get the idea. They also billed me for laundry I didn't do. When I went to the desk to fix it, I overheard that the two parties in front of me were also billed for something they did not purchase. I also received a notice saying that my daughter and I did not attend the emergency muster drill, though we did attend and used our cards to sign in. We also received an email that they had sent all of our information including passport numbers to one of the other guests who agreed to delete it all. While in a line later, I talked with two others who got the same email, so probably everybody did. Last but not least, we were in one of the last groups to get off, yet it still took over an hour for hour luggage to come out. All this to say, that I would not do an MSC again. Read Less
Sail Date January 2017
I never heard of this cruise line. But while searching for something different I cam across MSC. I was doing this 5 months out. They had an offer of two for one. The dates were good and most reviews of the Ship-Divina were fine. I made ... Read More
I never heard of this cruise line. But while searching for something different I cam across MSC. I was doing this 5 months out. They had an offer of two for one. The dates were good and most reviews of the Ship-Divina were fine. I made my deposit, and selected a room. I signed up for the Fantasia Experience. I had looked at the next one up and the Yacht Club. A few days later I looked at the Cruise Critic web site and decided to see if I could get a better cabin. I called MSC directly and was able to get an extra large balcony at no additional cost. A few months later I received a invitation to upgrade to the Yacht Club for $300.00 a person. I called the number and decided to take the offer. Took any room offered. Arrived at the port and after getting out of the cab we looked for a sign for the Yacht Club. A stevedore who was pick up luggage had to get another to take us to the entrance. We checked in and were escorted to ah holding room. On the way our passport was checked twice and we were issued our ID card. While in the holding room were were offered, A beverage and I hate to say cookies. To me alcohol and cookies is not a great combination. They had no soda or other liquid refreshments except water. As a group gathered we were then taken to the Yacht Club area. It is located in the very front of the ship. It is a few floors above the gym and main theater. Being on Deck 15 was nice. The main lounge was right out the door and one floor up you were in the private pool area for the yacht club. This area had a small pool and two hot tubs. Pool with six people was starting to be cowed ed and the hot tubs are really for only two people. You had unlimited drinks. The bars had a variety of low to high end liquors available. The dedicated restaurant for us was at the very aft of the ship. The majority of the window seating looked over the infinity pool and the pool area and users were right up to the window. Since we were a couple we changed seats with others who did want everybody staring at them and playing around. I found that you could pull the drapes down. We did not do breakfast and most lunches at the restaurant as a hot Continental breakfast and there was a decent choice ot items by the pool or main lounge. We did not want to go to the pool. Change and then walk the length of the ship to return, change and go back to the pool area. We ate every night in the restaurant. Each night they had a cold soup, a cold main course (such as Steak Tar Tar). The majority of the wait staff had a hard time with English. They also had a hard time in getting a mixed drink. They all pushed the wine as they would take a long time to get any other drink. If you what cold water ask for ice. They bring water at room temperature. The presentation was good and the portions were small. As a Midwesterner i like my salad with cold crisp lettuce. No warm and limp. This i heard from others who tried a salad. The entertainment was great. They had people warming up the audience. The shows were short and fast paced. The main pools for all were usually full and the on deck entertainment was good but it had a small stage and no place to sit by it. This impacted movies in the evening as they closed and covered the pools by 11PM. I thought when we would leave the ship for excursions we would get a priority. Not true. We were shown a short cut to the gangplank. Read Less
Sail Date September 2016
I think MSC caters to the European market which is okay if that is their target market. I think they have some growing to do to target the American Cruiser. Having been on 4 different cruise lines, I am accustomed to over-the-top service ... Read More
I think MSC caters to the European market which is okay if that is their target market. I think they have some growing to do to target the American Cruiser. Having been on 4 different cruise lines, I am accustomed to over-the-top service and I did not receive that from the MSC Divina. I also think you get better service if you can speak a language other than English. I speak English and Spanish. For example, a guest service rep was more friendly to me when she found out I spoke Spanish. Overall, the service was not bad, but the staff was not as attentive as I was expecting them to be. I did however receive OUTSTANDING service from Victoria Chakwenya (from Zimbabwee) in guest services as she always had a smile, she was very helpful, she was lively, and made me feel at ease each time I had a question. She was TOTALLY AWESOME. Overall, for a first time cruiser, I think you will enjoy it. I liked it because I simply love cruising and I make the very best of my sea days, my balcony, and my vacation time. MSC is new to year round Caribbean trips from Miami and as they get better I think they will be a fierce competitor. My children sailed for FREE which was a major selling point for me as well as the itinerary locations. If I am given the right price, my children sail for free, and they make improvements in the food, service, and entertainment, I will definitely sail will MSC again. Read Less
Sail Date July 2016
I wasn't a big fan of cruises, but after my experience onboard the MSC Divina I got so enthusiastic about it that I will cruise again very soon The ship was amazing, the crew and the personnel super helpful and extremely nice. When ... Read More
I wasn't a big fan of cruises, but after my experience onboard the MSC Divina I got so enthusiastic about it that I will cruise again very soon The ship was amazing, the crew and the personnel super helpful and extremely nice. When I asked for some shoe cream one of the hostess gave me her personal one! The Spa, the Gym and the "Yacht Club" area were simply stunning and my cabin was top notch. Food, cocktails and snacks were delicious I cannot comment about the excursions since I took only one short trip ashore (which was very nice indeed) but the excursions lists was extremely rich and diversified The only cons I can think about is the fact that outside of the Yacht Club area some common spaces were a little bit crowded but I guess this is unavoidable during high season Overall, a five stars experience Thanks to MSC for this unforgettable experience Read Less
Sail Date July 2016
Sailed on MSC Divina for the first time over the 4th of July weekend. It was a short cruise Saturday to Tuesday. I was a little apprehensive about sailing on MSC based on the mixed reviews but I got a really great rate so couldn't ... Read More
Sailed on MSC Divina for the first time over the 4th of July weekend. It was a short cruise Saturday to Tuesday. I was a little apprehensive about sailing on MSC based on the mixed reviews but I got a really great rate so couldn't pass it up. I must say that my family (husband, 2 kids ages 16 and 23) and I enjoyed ourselves. It was fine for 3 days. The ship is truly beautiful and the Swarovski staircase amazing. The ship is also kept very clean. Service is an area that MSC needs to improve upon. The crew is not as friendly as those on other ships I have sailed, and I did have a crew member be outright rude. The food in the buffet was fine. The key is to go to the back of the buffet area otherwise the front area gets very congested. My only area on concern regarding the buffet was the timeliness in cleaning/clearing the tables. The food in the MDR was enjoyable. Portions were small but I didn't mind. Desserts were great. We only attended 1 of the main shows (Michael Jackson) and enjoyed it. There were not many activities available during the day which is another area for improvement. Live music was available in the various lounges at night and the disco was lively. My son also shared that there needed to be more activities for kids his age although he was fine for the 3 days. Not sure he would want to be on the ship for longer. Overall, had a great time. Good value for the money. Read Less
Sail Date July 2016
Just got back from the cruise. t i wouldn't recommend anyone to this cruise line. The service was horrible and you couldn't find an employee with a smile. They seemed way understaffed for the amount of people they had on the ... Read More
Just got back from the cruise. t i wouldn't recommend anyone to this cruise line. The service was horrible and you couldn't find an employee with a smile. They seemed way understaffed for the amount of people they had on the ship. In fact, a few of the employees complained to us that they were overworked and needed more help. When you first get on the ship you are inundated with people trying to sell you "packages" from dinner to drinks. We bought the drink package. Try to get a drink by the pool!!! OMG - 30-45 minutes wait at the bar with all the other cruisers fighting to get a drink - instead of relaxing. You would never see a waiter or waitress come by you - I eventually found one waitress and gave her $20 so she wouldn't "forget us" and of course she didn't. And on 4th of July they decided to have a 2 hour "Emergency" Drill and, of course, all of the bars and stores were closed from 10-12 noon- nice on a national holiday they pull that!! Everyone sitting by the pool and nothing! Everyone on the ship had the same complaint. One night i ate at the specialty steakhouse - the wine i ordered came after i had finished my lamb chops - even though i had asked over and over for my wine. Also, they served the same food every night at the buffet - pretty boring. The rooms were were nice and clean, the bed was uncomfortable. Whenever we asked for directions or questions about the ship the staff gave us a puzzled look because either they didn't understand English well enough or they just didn't know the answer. I can't tell you how many people swore off this cruise line while we were on it. Read Less
Sail Date July 2016
I and my son took that cruise starting July 2nd, ending July 5th, departing from Port of Miami, cruising to Port Canaveral and Nassau, Bahamas, returning to Miami. The good thing about the cruise was that I bought an inside cabin and they ... Read More
I and my son took that cruise starting July 2nd, ending July 5th, departing from Port of Miami, cruising to Port Canaveral and Nassau, Bahamas, returning to Miami. The good thing about the cruise was that I bought an inside cabin and they put us at a balcony cabin at the 11th deck. First they do not informed us the time we are allowed to embark. Only the time of the ship departure. Later we learned that we could have embarked from noon and the restaurants would open at 2:30PM. We embarked at 4:00PM and the ship would depart at 7:00PM on the dot. The ship is enormous with a length of more than 1,000 feet with 16 decks and capacity for more than 4,000 passengers and 1,400 crew members. Due to the crowd filling anytime the food deck on the 14th floor it was difficult to serve with calm and expect to stay some time at the lines. It was hard to serve with quiet and calm and everyone seemed to be in a hurry. The waste of food is very huge. The ship is luxurious with several restaurants. Be prepared for lunch and dinner in the scheduled hours of your shift, because the delays are not well received by the crew. The ship has a good casino and a marvelous and enormous theater with very good presentations every night. Now the bad things with the cruise: Most of the passengers without any education that do not respect the right of others; the water at the pools are discomfortable and very hot; very tight schedules for everything on board with no options; very few options for beverage with no payment, for instance, you will only get free orange juice at lunch hours at the 14th deck. At other times you have to pay for everything besides coffee, milk, water and tea. The disembarkation time was very tight as we have to let the cabin exactly at up to 7:00AM. Due to that, and the hurry, the worst happened. I missed my small light gray belly pouch with 1,200 dollars inside all in 20 dollar bill on the bed, inside the cabin. As soon as I discovered the loss, after disembarking, I came back to the port and asked for assistance from a MSC representative at the ship exit, at 9:00AM, indicating my cabin 11206, but she reported that nothing was found. I don't understand how they can take a small bag with money, closed, with two zippers and haven't delivered it to the lost and found department. I've claimed to the MSC Cruises and the Cruises Direct by email and phone, without any positive result. Unfortunately I do not recommend these cruises to middle-aged people. The maid who was in charge of my cabin was the only person who had access to it after my departure at 7:00AM. So that cruise was very unfortunate to me, a true nightmare. Read Less
Sail Date July 2016
Embarkation and Disembarkation went well, the ship is ok but the pool and buffet restaurant are too small for all these people. The level of service is not the best, with room not properly cleaned and the hallways are a disaster with food ... Read More
Embarkation and Disembarkation went well, the ship is ok but the pool and buffet restaurant are too small for all these people. The level of service is not the best, with room not properly cleaned and the hallways are a disaster with food all over for many hours. The staff is very friendly but if the room is not clean.... I was very disappointed with food (not a great quality or choice) both at the restaurant Villa Rossa and at the buffet. Entertainment and Excursions were good and fairly well organized. Communication was also very disappointing. We had some perks written on our ticket (confirmed by MSC) that were not honored on the ship (free massage, free spa). On a side note, I did not like all the picture that were taken, sometimes you were at dinner and they were coming to take pictures of you... That then is sell for $30... Not really classy. I was traveling by myself and I would probably not go again. Read Less
Sail Date July 2016
We are loyal to royal but also try other cruise lines as well. We booked the Divina for the 4th of July weekend 3-day cruise. We never write reviews or complain about anything and have never had a bad cruise until this one. Since we are ... Read More
We are loyal to royal but also try other cruise lines as well. We booked the Divina for the 4th of July weekend 3-day cruise. We never write reviews or complain about anything and have never had a bad cruise until this one. Since we are Diamond Plus on RCL we got loyalty matched on MSC up to their highest level, Black card. So we were really excited about trying them out. Embarkation: Embarkation was crazy. We checked in which went really fast but the ship was not ready so we had to find a place to sit until they called us. After about 20 mins they announced that the ship was ready. There were probably 100 folks who crowded around the escalator to head up to the ship. They called out for suite guests and black cards to come forward to board but you couldn't get past all the other folks in front of you. Lots of pushing and shoving. Never seen anything like this. I would wait till after 1pm to board. Very unorganized. Muster: Since the Divina usually sails at 7pm, the muster drill is held at 5pm. Muster is held inside the ship which was nice and you have to bring your life jacket from your cabin. Never seen a muster drill like this. Everyone was talking or on there cell phones which is not allowed on the other lines. You could not even hear the announcements. They scanned our cruise cards when we first entered. The two girls with the scanners were dancing and singing while trying to scan your card. That night my wife got a nasty letter that she had missed the muster drill and would have to attend another drill the next day. So we had to go down and explain to guest relations we both attended the drill. Not that I love going to muster drills but this one was a joke compared to other cruise lines. F&B Food and Beverage service in the main dining room is horrible. I mean really bad. Many folks were complaining about this. After asking for a glass of ice four times I finally went into the kitchen myself and found someone who would get me one. If you want coffee or water refilled forget it. Never could get coffee with dessert. They acted like they could care less. As part of the black card benefits you also get a free dinner in the specialty restaurant. We made a reservation for Eataly's steak house for 8pm the second night. First they told us that you couldn't order off the regular menu, it is a special menu with all courses already chosen for you. So we said that's fine we will try it. They seated us, gave us water and never came back. After 25mins we got up and left. We went back up to the main dining and I found the maitre d, explained to him what had happened and asked him if I could speak to the F&B director. He told me that there is no F&B on their ships he is shore side. He even said to me that there ships may still not be ready for the American market. Not sure what he meant by that. I believe the Divina has been in Miami for at least two years or more. I guess we just asked for too much. Like a waiter to take our order. I had also bought a couple of books of drink tickets before we sailed. They were like $82 for a book of 18 drinks. The first night at dinner I asked for a glass of pinot grigio and the waitress told me that they were only serving Chardonnay by the glass that night. My coupons said any glass of wine up to $7.50. I had to talk to the maitre d to get the kind of wine we wanted. Crazy! Activities: There appeared to be a good selection of activities in the daily compass. The second day at 5pm they had scheduled a cruise critic meet and great, which we thought was great. There were probably 20 of us that showed up. I asked the Loyalty ambassador if she was going to host it, because her desk was right next to the lounge, and she told me no "we should talk among ourselves". Cabin: We had a balcony cabin on deck 9. The cabin was nice but small. Most of the cabins on Royal or Celebrity are much longer. There was no couch. Not a big deal but it was tight. The cabin steward did a good job of cleaning the room. Another weird thing was that each room has two beach towels. When we came back to our room from the beach we asked our cabin steward for two new towels because they were covered in sand. She told us No. You have to call a number and they will send you another towel sometime after 3pm. I'm not making this stuff up. Really. Entertainment: The only show we saw was the Michael Jackson show on the last night. It was great. The entertainers were awesome and the theater was beautiful. Disembarkation: The fun continues. We were in the first 50 or so to disembark because we had an early flight. We all got down to customs and they split us into two lines. One of the customs agents told the lady with MSC that they were doing it wrong. He stopped anyone else from leaving the ship and getting in line until someone senior from MSC, his words, could explain to him what they were doing. It was like there very first cruise out of Miami. So we finally got to go thru the line. Very unorganized. We will not be sailing MSC again. The ships are really nice if you don't care about service. I would suggest booking their suite area, Yacht Club, if you want to try them out. The service has to be better in there. Read Less
Sail Date July 2016
Hello Everyone, Here is my opinion of the MSC Divina sailed 7/2/16-7/5/16 after 30 plus cruises. Foreword: Okay, I really had to think hard and put myself in MSC position and be very open minded. I like to give a honest opinion in ... Read More
Hello Everyone, Here is my opinion of the MSC Divina sailed 7/2/16-7/5/16 after 30 plus cruises. Foreword: Okay, I really had to think hard and put myself in MSC position and be very open minded. I like to give a honest opinion in order to help my friends and other guests get a good overview without being bias. First thing I want to say is that I am so thankful I didn't let the negative reviews stop me from taking a chance on this ship. The ship is beautifully decorated Italian style. I would cruise on this ship again. Now I have broken up my review in different sections and I will began with the bad. The bad: The buffet area is somewhat confusing. Even though they have a map that shows you where the different kinds of food is located. I found that by the time you visited the different stations to get a full plate and found a seat your food would be cold. (My sister advised me that Itlatians eat in sections not a full plate at a time, which might explain the set up) However, I found a solution after the first day get the cold food first and then go back for the hot food and hope to find a seat. Solution to this have someone hold a table and take turns getting the food. Okay you have to make it work and remember when in "Rome do as the Romans". Staff: Staff is business friendly but effective. We had no problems getting what we needed. They don't crack jokes, try to entertain you or become your best friend, which is understandable, when you have 4000 cruisers to service. Someone is going to be left out and you will find yourself seriously behind in your work. Something I learned during my 15 years of customer service. Food: The food was good some dishes better than others. The food is diverse and served in small portions. I was able to try new dishes and found some of them to be very good. They didn't offer a large variety compared to other ships, but the food was sufficient. (Probably cut down on the wasting of food). They had hamburgers, hotdogs, french fries and pizza always available all very good! Now I didn't like the tuna and chicken salad sandwiches so much they had the lettuce mixed in with meat. The sub sandwiches meat was sliced very thinly which I solved by adding more meat from the cold cut section. The food is not overly seasoned and in some cases no season at all. I didn't have a problem with this either. Desserts were good and limited certain times of the day. Dining room: Service was good and professional not super friendly like other cruises. The food was good(some dishes very good) and limited to about 5 choices including vegetarian choice. NO! dancing or singing but also sufficient. Seating was nice and spacious compared to some other ships. It didn't feel overcrowded like in the buffet area during main mealtimes. Cabin: I loved the layout and decor. First cruise that had a tub in the bathroom. The room is probably the same size as other ships but felt bigger due to the layout. Room steward: business friendly and they don't clean the cabin as much as other cruise lines. But again sufficient for us(once a day is all we need). Oh! let me mention no language barriers for us. Everyone spoke enough English and we had no problems understanding. We did go to one show that was in Italian and we still enjoyed the singing! Decor: Very beautiful ship and well decorated with expensive furnishings. My favorite thing: The different lounge areas where you can enjoy music, drinks, snacks, conversation etc! Jazz bar, piano bar, guitar bar, wine tasting bar, social bar etc. etc. Entertainment: I agree with the other guests the Michael Jackson tribute was very good and the Lucy band was amazing. Karaoke was a little slow, but I guess that was due to the participants. Kids program: I think this would be a great cruise for kids under 10 the older kids seemed bored most of the time. They have a bowling alley, interactive arcade, kids program which seemed to be effective(the younger kids seemed to be having fun whenever I saw them in the kids club) Embarkation and debarkation: The easiest of all the cruises I have been on. We arrived at 2 pm and was in our cabin by 3. Getting off we got off the elevator and walked straight to customs and exited the ship! Overall! I enjoyed the cruise and would go again. I had to be open minded and embrace something different, after all it was a European cruise line so I adapted to change. Final thoughts! We got a wonderful upgrade to a balcony cabin 8232 which was close to everything elevator, one floor up from emergency meeting station, dining room and straight up to the buffet on deck 14. Never experienced so much convenience when everyone complains the ship is somewhat confusing. Another note I didn't get lost a single time!!! Special note: If you are very needy and need to be entertained by someone else to have a good time then you probably want enjoy this ship! Read Less
Sail Date July 2016
Went on a family cruise over July 4th weekend out of Miami- Below is the review by experiences Embarkation- Process was smooth for the most part- Some wait time to get the rooms etc, but not too bad Room and Areas- We had a balcony ... Read More
Went on a family cruise over July 4th weekend out of Miami- Below is the review by experiences Embarkation- Process was smooth for the most part- Some wait time to get the rooms etc, but not too bad Room and Areas- We had a balcony room and it was very nice, we thought the room was very spacious for cruise standards- the ships is new- Most of the public areas were organized with some room for improvement, but overall not bad Food- This is the one area were MSC Failed- The food was horrible- The menu was tired and it just didn't taste good- Breakfast was just OK with your standard items, no omelet station, limited selection. Dinner was worse, I compare it to golden corral quality just worse taste. Steak was chewy and not quality meat, soups were just bad- There were only a few limited choices of things that I tried that I could say I would eat again Service- Our room attendant was great, we didn't have any major service issues during our cruise Entertainment- Didn't see any of the shows so couldn't say Disembarkation- Very smooth and fast, no issues Read Less
Sail Date July 2016
The ship is beautiful. The staff is horrible. They are bunch of arrogant unprofessional people. The only redeeming quality is the nighttime shows. MSC needs to work on training their staff to understand that being nice is something people ... Read More
The ship is beautiful. The staff is horrible. They are bunch of arrogant unprofessional people. The only redeeming quality is the nighttime shows. MSC needs to work on training their staff to understand that being nice is something people expect when they are on vacation. My family and I were truly surprised about how poorly the staff treated passengers. It was shocking - granted some of the passengers seemed to deserve it but nonetheless being rude is unacceptable. If these people worked for me they would be fired. That being said the nighttime entertainment - the three shows were fantastic. One was better then the next and it is real credit to the people at MSC for putting on these types of performances at sea. Top notch entertainment. The ship is also top notch and it is very clean. The cleaning staff clearly take pride in their work and it shows. Perhaps the front desk staff and the waitstaff could take a lesson or two from the people who make the decks shine. Read Less
Sail Date July 2016
The Divina is an elegant and amazingly beautiful ship. Many long time cruisers say the Divina is the classiest ship they have sailed on and to date I would agree.The public areas for guests consist of several lounges- such as the Black and ... Read More
The Divina is an elegant and amazingly beautiful ship. Many long time cruisers say the Divina is the classiest ship they have sailed on and to date I would agree.The public areas for guests consist of several lounges- such as the Black and White Lounge, multiple pools (waterslide too) and relaxation areas, basketball/soccer court. arcade, casino, a grand theater, a kids club, mini bowling,a teen club, a Galaxy disco, bars, a humongous buffet, two main dining rooms and several specialty dining rooms (paid), a spa, fitness center, simulator ride, 4 D theater and many artsy areas to relax around the ship. This was a short cruise so we only got to dine in the buffet for a few lunches and one breakfast, but everything we had was really tasty! Our waiters in the main dining room were really great and the menu each night featured really flavorful Italian classics- if you want to love your meal choose one of their pasta dishes! The Hoki fish I had one night was really good, and my husband and son thought the calamari was outstanding.The standout dessert for us one night was the cannoli- the best cannoli we have ever had to be sure. Our cabin was really nice and our steward kept the room very tidy! This was a lovely cruise and we look forward to our longer cruise on the Divina in DEC. Read Less
Sail Date July 2016
Overall the MSC divina was "ok" at best. If it's your first time cruising and you experience this ship...don't get discouraged with cruising in general...there are WAAAYYYY better cruise lines out there with much better ... Read More
Overall the MSC divina was "ok" at best. If it's your first time cruising and you experience this ship...don't get discouraged with cruising in general...there are WAAAYYYY better cruise lines out there with much better service. I will go over some positive and negative points of this cruise. The biggest negative of this ship and their cruise line is their customer service. The gratuities are charged per person per night ($12 for adults and $6 per children) so everyone knows they are already getting their tips no matter what. No reason for them to work just a little more on improving their service or working hard to impress anyone. That was never explained to us when booking this cruise. Many of the crew members barely speak English and is difficult to communicate with them. They seem to be the ones getting annoyed when one couldn't understand them or vice versa. The very first night in the dining room, it took a good 45 min just to get the waiter to take our order...even after we constantly kept asking him to please at least take the children's orders. The service in the dining was such a stressful and horrible experience that we didn't even bother to go back the rest of the weekend. We were a group of 7 adults and 6 children ages 1-10 and they couldn't even sit us together. The whole nightmare took about 2 1/2 hours and put a damper on the first night of vacation. As far as the food, the pizza is very good. If you choose to go to the pizza/wine cellar bar then you have to pay for the pizza there and you will get better ingredients (buffalo mozzarella vs. regular mozzarella..for example)... if not then the pizza is free in the buffet. The buffets don't have bad food at all but there is no variety from day to day. It is pretty much the same menu every singe day. There are no "theme nights with different menu items" like on some other boats (Royal, disney). The lines are absolutely ridiculous for the buffets and even to get on an elevator. The elevators do take long and if you have a stroller with babies then you are limited and forced to wait. Otherwise, I'm happy taking the stairs. The pools...the supposed "kiddie pools" had about 2 inches of standing water in them and even after we complained they did not get filled after a busy "4th of july weekend sailing" until the very last day which happened to the 4th when there was a "pool party" that day. The positive is that there isn't someone policing the pool not allowing your toddler in with a swim diaper in the pool as I have experienced in some other cruise lines. The ship overall looks pretty and they did a nice job with the decor. The main stairway with swarovsky crystal was stunning. The different themed areas and bars are nicely decorated as well. There is a Segafredo on the ship that makes great coffee drinks but those are extra $$. The shows: I absolutely loved the last night's show-tribute to Michael Jackson. They did a phenomenal job with that one. We had a balcony room and it was ok. I would have preferred for the glass on the balcony to be flushed to the ground. There was still a crack at the bottom of it that makes it easy and intriguing for babies to want to throw things off of there or could also be a little dangerous. The pillows are horrible. They feel like a bunch of cotton balls. They say there is room service but they hardly answered the phones in order to take an order. Overall, it was a fair experience and we made the best of it and had a good time. But would we all repeat this cruise...NO. It's safe to say it is good to go on it once and only for a weekend. I could not have done this for a whole week. Read Less
Sail Date July 2016
This cruise line, or at least this ship, appears to have an identity issue. They position themselves as a 4 star cruise line but deliver a 2 star experience. To begin with, the ship is huge! This isn't really a problem except the ... Read More
This cruise line, or at least this ship, appears to have an identity issue. They position themselves as a 4 star cruise line but deliver a 2 star experience. To begin with, the ship is huge! This isn't really a problem except the ship does not have enough restaurants/services to support the overwhelming number of people on board. There was one primary breakfast/lunch buffet restaurant and it was madness during breakfast and lunch. It was rare to find a table if you chose to eat at peak times. Furthermore, the food was not good, which is often a redeeming quality on many cruises. Going to the gym and trying to find a chair by the pool were also bad experiences. The gym was nice but twice there was a line of 1 - 2 people behind each machine, waiting for their turn. We couldn't use a machine for more than 30 minutes. There is a running track on the top deck but there were people and chairs everywhere. If you're used to jumping hurdles during your workout you may not mind the obstacles but that's not my thing. My husband got up at 7am to reserve chairs by the pool...kind of a pain when you're on vacation. There were 2 pools outside and 1 indoor pool. The outdoor pools were the size of my pool at home (and I don't have a huge pool). They were entirely too small for the ship! If we wanted a cocktail, we had to stand at the bar for a minimum of 20 minutes each time we went up. Be warned, tipping them doesn't give you priority. Believe me, we tried...a lot! There were servers by the pool but that took even more time than going to the bar. Another thing I found odd is prior to the trip, all of the literature included information about dress code for dinner each night. I think most people expect to dress up for dinner on a cruise ship and this was no exception. The dress code was clearly stated. On the "formal" night, there was a woman in a bathing suit and cover up sitting next to us. We also saw someone wearing a tuxedo t-shirt and jeans. These are certainly not things that would negatively effect my experience but I did see it as another example of the inconsistencies on this ship. To be fair, there were a couple of positives. Our server at dinner was fantastic! He had everyone's names memorized by the time our entrees came the first night and he would say hi to the kids and was so friendly and accommodating. His name is Pepito and he was the highlight of the cruise. Also, we had a balcony room and it was one of the largest staterooms I've seen on a ship. I have learned to manage my expectations regarding rooms on cruise ships. This room was a pleasant surprise. I had a massage one day and the spa was nice. This cruise was not great, it wasn't even good. Overall, we still had a nice trip to the Caribbean but the ship was a big disappointment! I wouldn't take another cruise with this company. Read Less
Sail Date June 2016
Having cruised with Princess and P&O it was planned to make our 25 Wedding Anniversary special by joining the Sophia Loren sophisticated styling of MSC Divina at Miami for what we thought was a 14 day cruise but to our dismay later it ... Read More
Having cruised with Princess and P&O it was planned to make our 25 Wedding Anniversary special by joining the Sophia Loren sophisticated styling of MSC Divina at Miami for what we thought was a 14 day cruise but to our dismay later it was described as a back to back 7 day cruise (first time cruisers be aware). This means that the cruise was two 7 day cruises. The itinerary was brilliant, apart from having to disembark and re-embark at Miami after the first seven days which was a nightmare and something to avoid as you have to join the same queues as those that are disembarking after the first seven days. Divina herself is beautiful and very sophisticated design, however when MSC offer FREE CHILDREN then the Sophia Loren image of the ship changes to a kids playground at school with parents that you probably wouldn't see on a full paid cruise allowing their children to run riot in every part of the ship from climbing over furniture, running around in the theatre, wrecking the quiet lounges, illegally in the casino, running around in the $60 dollar a night speciality restaurants, screaming down corridors at night, partying on balconies to avoid paying costs in the ship bars, Teenage children were even complaining that the disco at 3am was full of 3 to 5 year olds running around, all with MSC Cruise Officer approval who despite the anger of the cleaning staff turned a blind eye. Totally Horrendous. As a result we walked out of restaurants without paying half the way through, don't bother complaining to guest services just refuse to pay and don't authorise your card and more importantly NEVER pay ahead for any of the facilities. Divina is not fit for the Adult passenger, great for some families who have no morals whatsoever mainly American. Great too for those families that had well behaved children and didn't encourage the children to walk over highly polished furniture all night in sight of the young cleaning staff. There are three places where an adult can be free of this appalling behaviour and that is the Smoking Room (too bad if you don't smoke), the children’s club (as the club is empty as they are running riot through the ship with no activities for them), and one more special place that was for us the best place to be, off it ashore !! The only reason we didn't do any excursions was that we didn't want to follow the Buffet Diners (Nick named the Trough) ashore and spend time with more bad behaved kids. When we did complain about the 1500 children on board we were advised that the Yatch Club on the ship (members only) might be a solution, don't bother with that either as it is another way to sponge money out of you and the infestation of children are up there too!!! Best recommendation is to get off as soon as possible. We made a point of avoiding the buffet but on some days we missed the restaurant as they kept changing the open and close times and was forced to eat in the buffet, I walked through, sorry waded through, to see what was available and had to leave as the passengers were making me feel sick, the place was full over extremely overweight and loud americans plying on food on their trays, eating food as they walked around with their mouths open, the various serveries dragging their kids in ever direction. We love America, we love American people and we love holidaying there every year, however this cruise as made me realise that Americans in general are great people ON LAND, not in a confined space at sea for two weeks, sorry about that USA. The food in the restaurants is ok but don't just put up with cold food, see the waiter and keep sending it back, try moving to another table or dining room. The shows in the threate were if nothing else interesting, designed for the kids I accept but even then the Italians are good at one thing and its not food, its singing. Great entertainment but why they felt the need to include the American anthem on the Italian night was laughable and was the point to walk out to get to your next destination. We did dine with some lovely people though and made many friends and adopted "make the most of it" approach, but MSC have got this so wrong and according to staff they know it and are going into refit soon to put all the wrongs right. For me, not interested as the ONE thing worse that 1500 children holidaying with you and puts me off MSC cruises for life is that the Safety Drill was so disorganised and cahotic it raised a concern if anything like the Concordia happened again none of us would survive. MSC need to get serious about safety and get some training organisation applied, we decided that in the event of an emergency the last thing we would do is go to the Muster Station, get off yourself and ignore this bunch of pirates. There is much more to say here to support my case but I am fed up of typing, we read the cruise reviews before we went and noted a review entitled "Avoid this Ship", we wish we didn't ignore it now and so do many other passengers. Finally in relation to the Pirate Show, what the hell as the song "You Raise Me Up" got to do with Treasure Island! Read Less
Sail Date June 2016
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. ... Read More
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. Entertainment, was the quality of high school musicals... poorly themed.. Staff was ok, PORTER was great! Never go again, as there were way too many problems to be resolved. 3hours to dis-embark.. nightmare! Sadly this ship had a lot of unhappy cruisers. Buffet was ok, food was ok, pizza wins the prize for best on buffet.. Dinners, were at beat luke warm. options were not well designed. Couldn't get a drink at dinner till you were almost done with your dinner. Sadly, it wasn't what I had expected or paid for. There isn't a trash can on the ship. No hooks the the bathrooms for your purse, right outside the dinning room. However, Fabo the mater D was amazing. Very accommodating. We will not be coming back. Read Less
Sail Date June 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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