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Sail Date: August 2019
We originally chose the Armonia because of how cheap the price was. I sailed with my husband and two kids and my mother in law. We had two ocean view cabins on the 8th floor. I knew going on the cruise that I shouldn’t expect too much ... Read More
We originally chose the Armonia because of how cheap the price was. I sailed with my husband and two kids and my mother in law. We had two ocean view cabins on the 8th floor. I knew going on the cruise that I shouldn’t expect too much from it just from reading previous reviews and watching videos on YouTube prior to sailing. Yet, I hate to say that even with low expectations I still wouldn’t sail on this ship again. First off, the ship is very very old and it clearly shows on the appearance of it. The lido deck floors are all chipping apart and the chairs upstairs near the pizza area and the hamburger areas were wobbly. The ship was “re-vamped” in 2011 and all I could think about is the fact that it still looked like nothing was done. The buffet area upstairs in uncomfortably tight. Even for a smaller ship and less people it felt more crowded then the ships I’ve been on with 6k+ passengers. The rooms were extremely tight and uncomfortable. I’m surprised they would even put three people in that small of a room. The bed in our room was broken and nothing was done to fix it. The ac felt like it was never on all over the ship and especially in the cabin. And the shower frame fell and hit my son. There are two pools both which were a decent size but with disgustingly warm and extremely salty water. They only had two hot tubs that were so small and only fit five people each. There was always a line to get in the hot tubs. The kids splash pad was probably one of the nicest splash pads on a ship that I have been on. My kids really enjoyed it. The food was below average in the buffet and dining room. We did really enjoy the breakfast options but lunch and dinner had barely any options other then the pizza, burgers, hot dogs, salad and fries. The five to eight options in the buffet were not good. The shows were not good except for the last night show which was the abyss which we enjoyed. There were barely any activities throughout the day so we spent our time mostly in the room or on the pool deck or eating. Overall, I knew to not expect much from this cruise but I was still disappointed. I wouldn’t go on the Armonia again. I would rather pay more and actually enjoy my cruise. Read Less
1 Helpful Vote
Sail Date: August 2019
The Armonia is really past its prime. The ships air conditioning was really only functional in midship public rooms on decks 5 and 6. Warm or even hot everywhere else. Our cabin was set to the coldest available setting and we still could ... Read More
The Armonia is really past its prime. The ships air conditioning was really only functional in midship public rooms on decks 5 and 6. Warm or even hot everywhere else. Our cabin was set to the coldest available setting and we still could cover with no more than a sheet and even kicked that off several times during the night. The single most disappointing thing was the incredibly poor buffet. Even though the food selection was awful, there was never enough seating. Simply horrible place to eat. The food in the dining room was adequate and our server made it better than it would have been. The selections were ok but on only one occasion really good. We both did like the prime rib. The high point of the cruise, (the single high point) was the children's program. Our 7 year old granddaughter really enjoyed going there and the activities provided. The service in the bars was ok but you sure didn't want to be in a hurry to get a drink. We had the basic drink package that came with the "suite" which proved adequate. My wife liked that she could get coffees and sodas. We are from the U.S. and you should be prepared if you go on this ship.....the VAST majority of other guests did not speak English. Just FYI. We would never cruise on this ship again. Read Less
8 Helpful Votes
Sail Date: July 2019
Great cruise staff, worked hard but everything was just very below par Entertainment was same thing every night with different costume. No new acts no variety. Drinks were so inconsistent , the same drink was made differently every ... Read More
Great cruise staff, worked hard but everything was just very below par Entertainment was same thing every night with different costume. No new acts no variety. Drinks were so inconsistent , the same drink was made differently every time. The coffee shop was simply very poor. The view from the coffee shop windows was of ladders. The same coffee ordered by us was made differently by the same barista. Not surprising just inconsistent. Food was the standard of Denny's . It was ok , just not great. The Marco Polo dining hall was just a bright cafeteria. Portion sizes were ....inconsistent. The shop was tired looking, lots of loose railings held by duck tape. Shore excursions through ship was well organised , but started 90 minutes after we were allowed to leave and we only then had 4 hours in port. Would not book through ship again Cabin was a good size and had a lot of storage. Shower was very small even by cruise ship standard and had shower curtain Met nice people, was bummed about Cuba but no onbaord credit would make us use MSC again. Read Less
2 Helpful Votes
Sail Date: May 2019
I’ve traveled on MSC Divina out of Miami and loved it, I can honestly say that MSC brought a new level of elegance to cruising in south Florida, but the Armonia is just not up to the standards that Miami cruisers are use to. Even the ... Read More
I’ve traveled on MSC Divina out of Miami and loved it, I can honestly say that MSC brought a new level of elegance to cruising in south Florida, but the Armonia is just not up to the standards that Miami cruisers are use to. Even the cheaper Carnival lines out of this port are better. The air conditioning didn’t work for 2 days Not just in our room but all the rooms in our section. The ship has no insulation to keep out noise. You could hear all the noise from outside your stateroom. Especially from the buffet room above us. We literally had to be given another room just to sleep in one night due to the heat and noise. For this I do give them credit. The Food was always cold and the service is not up to standards that I personally loved about MSC. Unlike the Divina, the cigar bar in the Armonia has no bar, so you have to go out looking for a waitress to get you a drink and bring it back to the cigar room. I’m in the entertainment business and my wife and I loved the shows on the Divina. Totally 1st class. The shows on the Armonia remind me of a refined high school play. This ship needs to be retired or sent to another port where the standards are not as high. We will not be cruising on the Armonia again and don’t expect to refer anyone else either. Read Less
5 Helpful Votes
Sail Date: April 2019
This review will be long. I am an experienced cruiser; with this being my 14th cruise. First time and last on MSC. I have cruised in the past with Carnival, Holland, Norwegian, Royal Carribbean and Windjammer. I travel frequently and ... Read More
This review will be long. I am an experienced cruiser; with this being my 14th cruise. First time and last on MSC. I have cruised in the past with Carnival, Holland, Norwegian, Royal Carribbean and Windjammer. I travel frequently and generally expect some hiccups when traveling by air, boat, or car. I would describe myself as pretty tolerant and not difficult to please. We cruised from Miami on the MSC Armonia on 4/2/19. I booked this cruise and paid in full in January 2018 and we chose the Fantastica package based on the offers with it (drink vouchers, free room service and room choices). I booked directly with MSC by phone. We choose room 7055 with the category of ocean view. Embarkation was fast and smooth. I was impressed we had very little wait time and were on our ship quickly. We were told our vouchers for drinks would be in our stateroom. Staterooms were available by 1:30 pm. That where the disappointment started. No drink vouchers in the room. Our room was very tiny. That is ok, we don't spend much time there. The problem is our ocean view window was in actuality an obstructed view. Clearly the deck plans and category is listed (and priced) as ocean view (indicated on the plans as dark green) and not an obstructed view. Armonia has installed a large net off the bottom of the 8th floor that extends down and across our entire view from our room on the 7th floor. It was clearly there for a long time. I will try and attach picture. This net made it impossible to take any pictures from our window. The bed was large and comfortable. The shower was ridiculously small, with a shower curtain that "sticks" to your body when you shower. The hair dryer was useless, not enough power to dry your hair so bring your own. Those small issues we ignored. The room view I was unhappy with so we went to the desk to voice our complaint. We initially had a long line, but a guest services agent asked us in line what she could do to help. We gave her our issues with not receiving drink vouchers. I had called about this with MSC the day before departure. My fantastica experience was supposed to include 12 vouchers per person. I guess they are discontinuing these on 3/31. Well when I purchased it was advertised. It also was clearly listed on my eticket I had just printed a week before departure as "included in your cruise". I showed this to the first agent we talked to. Her name was Nadia. She said she would take care of the issues and check back after 6pm. Long story short it took 2 days to get the drink vouchers and MULTIPLE trips to the front desk where we had to explain all over again what the issues were. First you get met by a blank stare, then "I don't see any of these issues documented", then the longer you stand there they "find it", and tell you "to come back later, another day, no rooms left etc. It took 4 days and multiple trips to come to a conclusion. At one point on day four just as we are about to leave ship for port we were contacted and told we could move to another ocean view room 7001. Thankfully I insisted on seeing before packing everything up. After waiting 40 min for someone to open the room for a look I discovered this new "ocean view room 7001" didn't even have a window in it. No door to outside, it looked just like an interior room. What a waste of time. Eventually they offered 100.00 in compensation credit. We balked because I already knew the obstructed view rooms were 100.00 less per person. I paid 200.00 more to get that ocean view that really wasn't. By that evening on day four we were told that they would compensate 200.00 total for our cabin. We were told multiple times the ship was full and no other rooms available but met a couple who told us on embarkation that they were asked if they would like to upgrade to balcony rooms. I feel we were lied to multiple times and put off in hopes we would just give up. Our rooms was kept spotless by our steward. We appreciated that. The shows I saw prior on this forum were rated as poor. We actually really enjoyed them. The acrobats and entertainment were amazing. The bands in bars and public areas were frequent and enjoyable. We really enjoyed the variety night by the crew. The pool was clean and temperature comfortable. The hot tub was a disappointment as well. There were two onboard. They held 4 people each for a ship of 2000 that was not sufficient. The last two days on board one hot tub was drained and never refilled. We did not buy any MSC excursions. We purchased our own directly from a vendor before departure. We took an old car tour while in Cuba. There is paperwork you have to fill out in advance for Cuba. You do have to pay 75.00 pp to get a visa to be allowed to disembark in Cuba. We enjoyed Cuba very much and were overnight in that port. Some confusion on if cigars are allowed back into the US. Law says yes but I saw a couple stopped when boarding by the Cuban officials telling them they were confiscating them because they were not allowed. Money is easy to exchange as soon as you get off the ship in the terminal. You can change it back again if you have any left over. Cozumel with spent the day relaxing at Chankanaab Park. 12.00 for two people in a cab to get there. Cab drivers like to gouge and charged the same ride back 15.00 for two people. Grand Caymen we spent the day at Royal Palms beach club. 2.00 entrance fee pp. 5.00 pp taxi ride there. Very nice beaches there, but you will pay 15.00 for a chair and 15.00 for an umbrella. Now, the food. I am not a picky eater. My husband is. But even I felt the food was very poor in the buffet in particular. It was often seen two days in a row. The food choices were not huge. The buffet items were often empty. The carved meats were doled out in the size for a child. The breads were good. The pizza was excellent. The grill was the staple for my husbands cruise. The dining room was better, but not a huge menu either. The service in the dining room was excellent. The buffet area was too small for the number of passengers. It was always crowded and hard to find a seat and if you did the table was dirty and you had to wait for someone to wipe it off. The staff in there seemed overwhelmed most times. We never got a visit asking for drink orders in the buffet area unless we sought one out or went and got it from the bar ourselves. Once I got a waiter for a drink on the pool deck when I stopped one. Otherwise, we had to go to the bar and get our own drinks. Other ships I have been on have multiple wait staff walking around getting orders on the pool deck. The fantastica package says free room service. Literally the only thing free with that was 3 sandwiches, 2 salads, 1 soup, cookies, brownie, fruit plate or continental breakfast. I ordered mild and cereal and my milk cam heated up in a teapot. ? The full breakfast and dinners came with additional 7.95 service charge. I didn't use it. Not sure why fantastica has "free room service" on their offer. There does not seem to be many public bathrooms on board and those we did use were not kept clean frequent enough. The most used ones definitely smelled like urine. Sinks not kept tidy and papers on the floors. Disembarkation was smooth and quick, we carried off our own luggage. All in all the ports and entertainment we enjoyed. I will not cruise with them again, due to the issues that took too long to resolve. There is no reason to book a higher level experience if they do not deliver on the benefits. Read Less
1 Helpful Vote
Sail Date: March 2019
This was the third cruise my family and I have taken with MSC. We have had positive experiences before but not this time on board the MSC Armonia. It started poorly with the embarkation process. A process that in previous Cruises had ... Read More
This was the third cruise my family and I have taken with MSC. We have had positive experiences before but not this time on board the MSC Armonia. It started poorly with the embarkation process. A process that in previous Cruises had been pretty smooth was a complete mess. The agent checking us in did not know the itinerary. Kept telling us different ports that we were not going to. Once on the boat we went directly to the room. It was an inside cabin. Small compared to other ships but I understand booking an inside cabin my expectations should be realistic. If you have more than 2 people staying in the room your items will not fit in the closet. The shower was no better, the curtain did not close all the way, water everywhere and the handle rail was broken and the handle to the water was also broken. The buffet left a lot to be desired. There was not much variety. Everyday it seemed to be roasted chicken, rice and vegetables. The Pizza, burgers, and hot dogs by far the best selections food wise. In previous ships the entertainment has been excellent but it seems like they use this ship for training or to tryout new performers because the shows left a lot to be desired. The rest of the entertainment was not great either. Other that the Newly Wed game the Cruise Director was non existent like previous ships. One worker specifically was very rude and lazy. He did not want to set up pool deck games unless there was a line of people waiting to play. He had little motivation and less energy getting people to get involved with the activities. When I questioned him about the games he got nasty and started arguing with me. I said to him part of what I payed for goes towards entertainment , his response was well I don't care I do not get paid tips. I complained to guest services and no supervisor would speak to me. Honduras stop was a mess. I understand tendering is an issue anywhere but on a 6 hour stop in Honduras it took over 2 hours to get out of the boat, leaving even less time to enjoy Roatan. Again went to guest services and was basically told too bad MSC guest that booked MSC excursion get priority too bad. There was very little to no empathy or sympathy for the guest. Not many activities for kids 10 to 13 year range. Most kids this age are past legos and coloring. Not enough activities in the sports deck for them. It wasn't all bad, our room attendant was great and the room was always clean. The bartenders on the pool deck were also very good. Very friendly and actually acted like they were enjoying themselves and liked their jobs. The restaurant experience was also great. Had a very friendly waiter and helper. It is unfortunate to have experienced this and would make it very difficult to book another cruise with MSC. Read Less
Sail Date: March 2019
We basically chose this ship because of the itinerary. Cuba is a must see. First off, MSC, you need to update your website. Its difficult and disappointing trying to get any information from MSC. We overall had a great time on the ... Read More
We basically chose this ship because of the itinerary. Cuba is a must see. First off, MSC, you need to update your website. Its difficult and disappointing trying to get any information from MSC. We overall had a great time on the ship. There's more than 7 languages spoken and the Captain spoke almost all of the languages "very impressive" our cruise director Seanon was great also, very funny and welcoming. The shows were like any other ship shows. Our Cabin was clean and well maintained throughout our cruise. The food on the ship was different from American food "example" breakfast pizza was a first for me "sweet and fruity" they had hot milk and the coffee is not strong. I personally like my coffee dark. There's lots of entertainment on the 11th floor "pool deck" their gelato is delicious " 11th floor foward". The burgers are good and the pizza is good also. We had high seas so our Cayman islands stop was canceled, but we weren't disappointed because we've been there several times. There we a lot of people disappointed though. The night after leaving the Cayman islands "which we missed" our visa forms was put in our cabin, we filled it out and when we docked in Cuba, we had no problems with immigration or customs, was a nice experience, there's the bank and kiosk where you can exchange your money and what you don't use just exchange it back to US dollars, there's the CUP money which the local uses, 25 CUP equals 1 US and there's CUC which is equal to 1 US dollar tourist use the CUC and locals uses the CUP....you get back the taxes also. It was a nice cruise, a pleasant experience with MSC and we'll definitely cruise with them again. Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this voyage because of the overnight in Havana with the long days in port. The we arrived late and left early abbreviating our time in Havana. Fortunately we had a private tour on the second day so we could adjust our times. ... Read More
We chose this voyage because of the overnight in Havana with the long days in port. The we arrived late and left early abbreviating our time in Havana. Fortunately we had a private tour on the second day so we could adjust our times. Embarkation in Miami was a snap! We arrived at 2pm and were onboard at 2:45. Know in advance that English is possibly the 4th language over the speaker system, if at all. Our outside cabin was tiny in our opinion. You walked in and there was the bed! Only one person could unpack at a time. Limited drawer space, plenty of closet hanging space. A small chair at the make-up table and a stool next to the tv (never sat on it all week). The bathroom was fine and well laid out. Our cabinm was deck 11 aft. Very noisy at night with the tables from the buffet area above us being moved for cleaning at midnight and later. Noisy from chairs being moved starting at 6:30 am. The ship is not new, we knew that, but recently refurbished. There was no artwork on the walls in the hallways, stairs or common areas. Very boring neutral colors throughout the ship. We found that the buffet area was very disorganized insofar as grouping items together. When we found the egg station for an omelet, it was on the opposite side from the pancakes or waffles and both of those stations were separate from the meats and the potatoes. Butter, if you could locate it was not next to the breads. Smoked salmon one day was next to the bagels and in a separate location the next time. It was not offered daily, or it was so well hidden it could not be located. Lunch and dinner at the buffet left a lot to be desired. The presentation was not appetizing. The food was prepared in stoneware crock pots, and served that way. The quality of the offerings was below par in our opinion. Limited selections again at lunch and dinner. Best lunch option was the grill on the pool deck or the pizza station on the opposite side. Dining room, still traditional 2 seatings, not to our taste. Most evenings one of us ordered from the "Classic" always available items, steak, chicken, salmon. Although traditional seating, it seemed we were rushed through our meal. we had second seating. Evening entertainment, if you could call it that, was amateurish at best. The shows we were able to attend didn't make us want to come to the next show. The best show of the week was the Cruise Staff Show. Very funny although skits we had seen elsewhere. Bar staff at the bar took their time in serving, and table staff, if you could find them, was very slow. There was no push to get you to buy drinks on deck, very pleasant atmosphere. (If interested I have 6 free dring tickets available to anyone that wants them) The pool area gets 5 stars. Great layout, very comfortable chairs. Although there is a 30 minute policy, we saw chairs being held all day, like any other cruise ship. The gym has 4 treadmills, and 2 were broken. We never saw a crowd in the casino. Very mediocre cruise experience. We wanted Havana, and that was our reason for being there. We booked our excursions through Shore Excursions.com. Contrary to the written reports, you can walk Havana on your own. Jamaica switched ports to Ocho Rios, we did not disembark. Grand Cayman and Cozumel, just like any other beach days. Been there, done that. Wew are not in any hurry to book another MSC cruise. Read Less
1 Helpful Vote
Sail Date: February 2019
The embarkment of the the cruise was very smooth, got our luggage quite fast after boarding the ship. The day at sea I decided to go into the pool and a few hours later my eye started swelling up. It became worst so visited the on board ... Read More
The embarkment of the the cruise was very smooth, got our luggage quite fast after boarding the ship. The day at sea I decided to go into the pool and a few hours later my eye started swelling up. It became worst so visited the on board doctor who confirmed I had an infection which could be caught using the pool. This did put a big downer to my holiday. The cabin size was as expected on a cruise but we requested 2 beds but only 1 was provided. There was a good variety of food available for breakfast, lunch and dinner. Great gym and spa facilities on board. Getting laundry done was a bit of an issue, I had to chase it up every morning. The reception would tell me they would call me back with an update but never did. Do not book the vintage car trip in Cuba on board as you can book them for around $40 an hour for the whole car when you get there. Loved all the countries that I visited and the tours that we did in each country but I don't think I would travel with MSC Cruise again due to me getting an eye infection on their ship. Read Less
2 Helpful Votes
Sail Date: December 2018
MSC cruise lines said they are not responsible to reimburse a passenger who books a tour through them when the tour does not provide services as advertised, shortens the tour to 1-1/2 hrs from the advertised 3-1/2 hrs & does not ... Read More
MSC cruise lines said they are not responsible to reimburse a passenger who books a tour through them when the tour does not provide services as advertised, shortens the tour to 1-1/2 hrs from the advertised 3-1/2 hrs & does not furnish the passenger a guide in their native language, i.e. English as advertised. If you like to waste your time & money on a tour that doesn't complete as sold & advertised, this is your cruise. MSC employees do not act in making sure the kids running around their ship do not put seniors in harms way by their actions, don't take any roll in disciplining the kids - since the foreign travelers don't manage their kids at all - example is kicking back of chairs in the theater, pre-teens putting their feet up on the chairs making it where adults can't sit or spreading themselves out as to limit seating, then get up and leave within the first 15 minutes of a performance, rushing into an elevator before it unloads, cutting in buffet food lines, running in and around someone in a wheelchair, using their hands to grab food at the buffet instead of using a utensil, butting in or into an adult in the food line, and so much more. If you have kids, and enjoy turning them lose on the ship while you don't provide supervision then this is the cruise for you! If you don't mind dining with foreigners who will totally ignore you if you speak English, while they obviously can, and act like you don't exist, this is your cruise. Several of their 10th & 11th floor elevators had operational issues, and were not repaired during the entire 7 days even after notice to customer service desk. One never knew if they would get stuck, or the elevator would even operate once inside. Upon embarkation you were one of several hundred whose cabin key cards did not work and only solution was to wait in long lines to get to the desk so your key card could be either activated or replaced. These passengers were among the mix of others who had various issues rather than getting the key card people into another line to expedite resolution. Customer Service not allowed to think out of the box to expedite problem solving issues. The ship is very nice, well decorated, and the cabins and common areas are well maintained. My cabin steward barely offered any services the last 3 days of a 7 day cruise. Prior to this cruise I sailed on the MSC Divinia so found the buffet on this ship exactly the same food - barely above institution quality food. At least dining room service was better because it was so bad on the Divinia that my co-table mates and I decided after the first 3 days of a 10 day cruise not to return to the table and we were not allowed to be seated elsewhere. Service was very poor, and we were lucky if we got the menu item we ordered. FYI - the coffee served throughout the dining rooms and buffet is not freshly brewed coffee. You must go to a coffee bar for fresh brewed. The other brown liquid is a knock off of coffee being a mix of who knows what! Read Less
Sail Date: December 2018
So we chose this cruise as the places visited were amazing. We have cruised before but never with MSC and I have to say we will never choose MSC again. The only positives were the embarkation at the start which was very organised and the ... Read More
So we chose this cruise as the places visited were amazing. We have cruised before but never with MSC and I have to say we will never choose MSC again. The only positives were the embarkation at the start which was very organised and the places we visited. 1. The ship itself was old and needs updating. There is nothing grand about the ship whatsoever. We hoped that with it being Christmas there would be lots of things to do but it felt like a summer holiday. There was nothing special with it being Christmas which was very disappointing. In fact it didn't even feel like Christmas! 2. Food was poor. Breakfast was cold every morning and lunch was the same menu pretty much. No variety whatsoever. Dinner was not great either and one meal a hair was found on my plate! 3. Excursions - one word chaos. 4. Customer service was poor. I could probably count on my hand the amount of staff who had a smile on their face when serving us. In fact, one of the waiters was extremely rude when he told us it was an open dining that night so because we didn't get to our table until 8.30pm (the time of our meal sitting as nobody had told us it was open dining) he said we needed to hurry up and order as the restaurant was closing at 9pm! This was despite us having to wait nearly half an hour to be seated the first few nights of the cruise. 5. During the cruise it was my sons birthday. He received a certificate to say that there was a free gift waiting for him but when he went to reception nobody knew about who had given him the certificate and they were extremely unhelpful. 6. Entertainment was poor and there was very limited activities on the ship. Read Less
5 Helpful Votes
Sail Date: December 2018
We chose this Cruise because of its itinerary to Cuba. Embarkation was excellent. It took less than 10 minutes. Disembarkation went smoothly also. Entertainment The theatrical entertainment lacked variety. Basically the same acts ... Read More
We chose this Cruise because of its itinerary to Cuba. Embarkation was excellent. It took less than 10 minutes. Disembarkation went smoothly also. Entertainment The theatrical entertainment lacked variety. Basically the same acts and performers each night, just different music and theme. The seating in the theater needs adjustments. Additional chairs were added to increase the capacity. However, when someone is seated in these chairs, it blocks the view of the person behind them on the same row. Additionally, there were numerous types of dance lessons throughout the week. Dining Dining at the buffet was a challenge. Not due to the crowds, but trying to determine what you were eating. The sign/label was often missing to tell you what food/meat you were attempting to eat. The operational times for the buffet for lunch was 12-3:00. So if you went to port and returned after 3:00, your choices were only pizza, hamburger, or hot dogs. The buffet did not open again until 6 or 6:30. Dining in the restaurant was often tasteless and cold. I gave up after the 3rd try (lobster was served without seasoning or butter). Excursions The only excursion we took through the ship was the Tropicana Experience. It was a very good show. The ship is older and it shows the wear and tear of it age. The hallways are narrow making it difficult for two people to pass simultaneously, especially near the columns. Read Less
MSC Armonia Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 2.0 3.2
Entertainment 3.0 3.2
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.3
Family 5.0 3.3
Shore Excursion 3.0 3.2
Enrichment 3.0 3.0
Service 4.0 3.6
Value For Money 4.0 3.5

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