3 Miami Royal Caribbean Grandeur of the Seas Cruise Reviews

Another couple, my husband and I initially enjoyed a one day cruise (for Travel agents) which was satisfactory, one day prior to an adjoining cruise. We had decided to purchase an immediate next day cruise on the same ship (a day ... Read More
Another couple, my husband and I initially enjoyed a one day cruise (for Travel agents) which was satisfactory, one day prior to an adjoining cruise. We had decided to purchase an immediate next day cruise on the same ship (a day following the travel agents cruise) We were able to remain onboard for a three day (one way cruise) to Colon, Panama. We had not experienced any problems during the one day cruise; perhaps, it was because Royal Caribbean were doing their best to impress the Travel agents from the dining experience to entertainment (which was flown in for one night). First I want to mention that all four of us that traveled together were all seniors (well over the age of 60) Problems began when we remained on board, and we actually watched our luggage being removed from the Pursers desk (area) on the same luggage rack at 10 am enroute of immediate delivery to our rooms (3 decks up). However, my husband and our friends (whose suite was next to ours) was delivered within 15 minutes. My luggage was not found for over 11 hours. The pursers desk staff continually out and out lied to us that my luggage was being delivered to my room within moments to even lying that they had just spoken with housekeeping to locate the luggage. Finally, after numerous inquiries about the luggage, a supervisor became involved; only after his involvement was there really a search for my luggage. We assumed that it probably was delivered to an incorrect room, but eventually it was located and delivered (with no apologies) 11 hours later. Additional disappointments: were that we discovered in our suite that the toilets would not flush from time to time. Along with occasional sewage stench smells throughout the ship (no explanation given) The entertainment on the ship was nile to none and what was offered was merely horrible to include on one of the nights an imitation "Village People" group performance of men that were not only horrible dancers but several of them did not know the lip-synced words of the songs that they were performing too. The Royal Caribbean performers were not good at all, and the Royal Caribbean aerial performers were not in sync. The daily activities were a total waste of time- ranging from "how to fold napkins to animal towel folding". The activities Director should be fired! Then upon disembarking from the ship- we had a Royal Caribbean excursion waiting for us. As we were leaving the ship, my husband and our friends were told that we had to return to the Pursers desk as there was a message that needed to be cleared up. We had to push through the crowds of people disembarking from the ship and finally made our way to the pursers desk to only be asked, if the credit cards that we had provided them was correct. We had been charging purchases all three days of our time on this ship, with no one questioning our purchases or the card. If there were concerns, a block should have been applied or the least that should have happened is that they should have contacted us. This was quite upsetting and when we asked if there was a concern, why weren't we notified in advance? Again, the staff lied and said that they had sent a message to our suite to come to the pursers office (which no message was ever received or sent too us) along with we did not even receive a statement of purchases. What was even more upsetting was that they only wanted all of us to simply say "yes" that this was our credit card. The card had nver been refused because they never processed it for payment. Again, no apologies for this waste of our time and effort. As we had to begin the disembarkation process all over! Finally, we paid for a six hour Royal Caribbean excursion Panama canal tour once we arrived in Colon, Panama, which was suppose to include a movie film about the Canal locks; which was not provided to us; instead this $60 pp excursion only included a tour (more like a drive enroute to the airport drop off) through the impoverished city of Colon, a view of a cemetry ()which no one onboard, understood why this very small cemetry was pointed out to us, as an attraction), a ticket to the watch tours of the Canal (no ships and not much to look at) and we were only allowed to remain there for 1 hour; then a hour of shopping to a mall; then, we were dropped off at the airport. This was hardly worth $120 which we paid (for two people) in advance. So to summarize, this was one of the worst cruises that we've ever experienced and we cruise often. Royal Caribbean should have reimbursed everyone- as the Grandeur ship was simply a horrible experience Just beware should you choose the Grandeur as your next cruise! Read Less
Sail Date November 2012
Cabin: This was one of the smaller inside cabins we have been in. Only about 136 sq feet and room for a chair and not a sofa. Having said that, there was plenty of storage, the bed was very comfortable, and the air conditioning was ... Read More
Cabin: This was one of the smaller inside cabins we have been in. Only about 136 sq feet and room for a chair and not a sofa. Having said that, there was plenty of storage, the bed was very comfortable, and the air conditioning was whisper quiet and very effective. This was the last cruise before the dry dock, so the TV was an old-school 15inch set which was a little disappointing. The stateroom attendant, Rolando, kept the cabin very clean and was friendly. The bathroom was tiny, but good enough for dealing with brushing teeth and putting in lenses. The shower area was very restricted so we always headed up to the spa area and showered in the spacious sauna and steam areas in the locker rooms. Food: Before the refurb, there was no speciality restaurant on the ship, so the choice was buffet or dining room. As on previous cruises, the service in the dining room was very slow, so we ate most of our meals in the Windjammer cafe. On the whole the food was good quality with a nice selection. We soon became jelly addicts, and despite my resolve to avoid all cakes, I quickly started adding a slice of anything chocolate onto my fruit salad! The staff were efficient and friendly, and there was good coffee (Seattles Best) always on hand. Pool area: Flimsy, uncomfortable loungers by the outside pool, and not much better cushions on the solarium chairs either. As there were many germans on the ship, all good deck chairs had been reserved by 9am, despite signs prohibiting this. The two swimming pools were always cold, and I picked up a chest cold and cough from this after about 5 days, then only went into the jacuzzis. Getting pool towels from the attendant and giving your cabin number is a complete nonsense,as you can go to the spa and walk out with 5 towels if you want to pad out your chair and no one will stop you. Gym: Basic and good enough, but very small by other ship standards and limited equipment, work out area. Also, the gym was always too hot with pockets of air-conditioning reaching only some parts of the room. The god send was the free saunas and steamrooms in the locker rooms which were excellent and very well utilised in the men's room. Great showers and lots of huge towels. Entertainment: The trivias were poorly attended and the questions very repeated. Also, the staff seemed always embarrassed to explain how poor the prizes were if you won. They tried hard to make them fun, god bless them. The evening entertainment was very poor, and probably the cheapest acts I have seen at sea. The show room, the Palladium was a beautiful room and the RCCL shows were well choreographed with some excellent singing. Deckside activities were something out of a bad 1970's sitcom, and poorly attended and repetitive. Ambience: This was a friendly and intimate ship and the Captain was always around to make you feel welcome. He was funny and charming and the best asset of the ship. Overall experience: Despite the niggles above, the cruise was fun and I put on weight, so the food can't of been that bad! Yes, everything could have been better, pools heated, chairs more comfortable and more dining choice, but it did the job at an amazing price. We may be put off the smaller ships, however, because of the size of the cabins and the limited entertainment. Read Less
Sail Date April 2012
The Grandeur of the Seas Vision Class is a nice attractive ship but tired. From Malaga May 1st the ship goes into Cadiz for a complete refit. They are to add more cabins. Where more people will sit I don't know. Every inch of deck ... Read More
The Grandeur of the Seas Vision Class is a nice attractive ship but tired. From Malaga May 1st the ship goes into Cadiz for a complete refit. They are to add more cabins. Where more people will sit I don't know. Every inch of deck space is covered with plastic sunbeds. The fitness centre is well equipped but far too small, its always full. The restaurant --only one, is massive. Table service is good at 7/10. Food is mid market and very good. The Self service buffet also has a good selection of food daily. Food and service is not an issue. Formal nights are a waste of time, for it's the same routine, nothing special. It's largely ignored with only about 5% dressed in Tuxedos/cocktail dress, Another 10% in jackets. Last night which was formal -- we dressed in dinner dress as usual for such occasions, and were sat next to a poorly dressed woman with her husband who dressed in a donkey jacket, jeans and t shirt, one of the worst granted, but smart dress is not how we would describe the pax complement. Well what do we think of Royal Carib big ship cruising? Overall aimed at the lower middle class market. We took an owners cabin to cushion. Thank God, it's the best thing we did, we can dance in it. However in a major way it's the worst choice, for we didn't sleep the first 5 nights ! All passengers & cruise agents should be aware that the 5 most expensive suites are located directly below the cafeteria, which in part has tiled flooring --right above the suites, upon which they trundle heavily laden metal/hard plastic wheeled kitchen carts between dining areas and kitchen- ALL NIGHT LONG. Imagine living under a metal railway bridge where you can experience the thunderous rumble and trembling. You've seen it in films from New York. Well you've got the picture. This ship with all RCCL Vision class suffer the identical problem. Ships management report they've fended complaints from pax for 17 years without rectifying it! The simple expedient of fitting soft rubber wheels to the carts would remedy it in minutes. Sleep was impossible, and as I pointed out sleep deprivation is an effective form of human torture. 5 days of staggering around in a semi comatose daze was enough. Letters of complaints were ignored. My eventual meeting with Mr Tony Curtis the hotel manager, during which it was unfortunately painfully necessary to overtly threaten him and management with personal exposure on the internet to get a result, eventually persuaded them that acceptance and acquiescence was the better part of valor. I had tried to arrange a meeting with him all us affected suite passengers who had complained. He said that wouldnt be allowed and he's have to call security as that would be considered incitement to riot. I cautioned him that at sea that was called Mutiny. Instantly embarrassed he apologised retracting his threat. On night 7 peace finally reigned, and we slept throughout for the first time. Note they have no plans to insulate the floor nor address the noise issue. Careful assessment of deck plans are essential to avoid noisy cabins. Ashore we bought many bunches of flowers needing large vases. It must be a unique event judging by the fuss the staff made. It took 2 days of asking, pleading and eventually a stand up argument with the hotel manager to get them. The result ? 4 small jam jars! Eventually we got the vases. From which you should judge the standard. Ask for a map of an island, and the answer is indicative of the style. No frills airlines EasyJet and Ryanair & Southwestern come easily to mind. A map of 'recommended ' shops and tours they sell is the only one available. Island information -- same map. Haiti -- we'd decided not to get off for the place is disease riddled. But ha. This company transports its pax to the special paradise of Labadee. In effect an enclave cleverly commercially owned and exploited by Royal Caribbean, designed to give its special pax that special island experience. Visit the traditional authentic tourist market where you can buy junk from Haiti, and no doubt even Chinese made' Haitian' junk specially selected for their pax. Of course passengers can buy drinks, buy food. Buy a boat trip, buy another boat trip. Buy a ride to a beach (wonderful beaches). Buy a drink. Buy a paraglide ride. Buy a snorkel experience. Buy a jetski ride. We laid on deck and enjoyed the empty ship. Perfect. Internet at almost $0.85 a minute! And so conveniently sloooooooow. The crew are OK but a mixed bag where the Indians & some south Americans are the best. The advertised 'suite personal butler' .. a misnomer, they don't exist. Our cabin cleaner turned up staggering drunk one night, and in common with the standard of the ship, cleans superficially. We asked "Why are the windows and tables salt stained"? "Oh" was the response. Guest services tell us they should be cleaned twice a week, but that doesn't happen. We're used to having them cleaned daily or as necessary when we cruise. Yep this is a different and much lower standard. And speaking of standards, our narrative should be moderated by the fact we have the top class of suite. And afforded VIP status through the recommendation of another captain of the fleet; who kindly sent us a special gift, delivered with a note from this ships hotel manager, so they were aware, but makes no difference. Their advertising promises exclusive seating areas and bar areas reserved for suite guests, they don't exist and asking for them is met with blank looks. No special menus. Room service never get the order correct. They promise gold, but have nothing but copper to offer. The entertainment is very good, presented in an attractive theatre. Theres good live music in many areas most of the time. The cruise director is inconsequential. Overall the only similarity to our usual level and standard of cruising on small ships with Seabourne , Silver Seas or SeaDream, is they float, feed one and arrive safely and on time. Finally les pieces de resistance my new wife on honeymoon, was bitten and found a bed bug. That was positively reacted to with the attention it merits. The bites were treated swiftly by the Dr. whilst they dismantled the cabin and treated it, they parceled us off on a free limo private tour for the day. Returning 6 hours later it hadn't been done! Bad management again, obliged us to stay out of the cabin for hours whilst it was completed. The suite needed to be treated twice more, and as they refused to move us to another cabin to sleep, (the ship isn't half full) we were obliged to breathe in the insecticide, which we are assured is safe and non toxic. Whatever the insecticide prospectus states, breathing any insecticide within a small compressed airspace for 12 hour periods must be unhealthy. It's to be hoped we don't suffer any long term consequences. Despite their disinfectant attempts, Louise has been bitten 4 times more. They said they'd deep cleaned the suite. In fact they didn't even vacuum the carpet. It took numerous meetings to make them clean properly. Bugs love dirt, which is probably why theyre infesting the place. Worried that the bugs or at least eggs may be carried home, we asked for our clothing to be laundered. Expressing their deep concern, their response was immediate in removing and laundering and dry cleaning everything in hours, whilst re treating the suite. The toilet overflowed, it took 4 hours with 2 reminders to appear and repair it, and another 5 hours with constant reminders to clear its contents from the bathroom floor. It overflowed its contents on the floor twice more. Similar delays to clean it. They repaired it, but it continually noisily flushed in the middle of the night . Another day whilst they fixed that problem, common on this ship. It's occurred almost daily since now. The guest service managers profuse apologies for all our troubles, were bolstered by sending us, as he described "A lovely bottle of excellent champagne" to help you sleep through any noise remaining. Expecting Dom Perignon or Crystal, you won't be surprised to know we have a bottle of Californian sparkling wine instead -- unopened! After many days of wrangling, the management have accepted and apologized profusely for the noise problems and by replanning, have for this cruise at least, mostly resolved the noise issue. We are only woken twice a night! They are really trying their best to make the rest of the cruise acceptable. A new cabin attendant with supervision has resolved the cleanliness issue. Its clearly a management issue which may be better on another ship. The noise however will be the same. The staff are helpful but the management is overall poor, but theyre humble enough to eventually admit it, and have thanked us for indulging them in what they now a consider a re training process. They admit and openly discuss their failings which have now been addressed. Habitually they leave the heavy cleaning carts in the passageways 24/7 . this is a serious safety hazard for in the event of the ship lurching, a cart could roll into a person causing bodily injury. worse in the event of an evacuation, a cart would effectively block the passageway preventing free passage. The US Coastguard and ships insurers should be appraised of this. The Guest services manager said he hadnt noticed them . Eventually they moved the one in our passageway, but not others. Do we really need to feel like unpaid ships management consultants --badly needed-- whilst actually paying for our trip? This year we will be travelling transatlantic east west again, and notwithstanding this bad experience will consider a large ship again, but taking great care to select the right cabin and cruiseline. Disembarking in Malaga we felt tired, disgruntled and extremely dissatisfied. Finally I discussed compensation with Mr Sam Murdoch, team leader customer services UK. He explained they were fully aware of the unacceptable experiences we'd suffered, which they were appraised of through the many communications between the ship and UK management. Apologising for the ruined cruise, he offered a maximum discount of 25% off a future cruise. Our honeymoon was ruined, for which a 100% refund would be the least expected, plus consideration for damages. He outrightly refused to consider anything more. I wonder what would provoke a refund. A ship sinking maybe? Sadly we can only recall this trip as poor, sleepless, and a disturbed transatlantic ferry crossing. Never to be repeated with any Royal Caribbean Cruise, unless of course the CEO was in the next cabin. hope this helps you choose a decent cruise. Read Less
Sail Date April 2012
Grandeur of the Seas Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 3.5 4.0
Entertainment 3.5 3.8
Public Rooms 3.5 4.2
Fitness Recreation 3.5 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.8
Enrichment 1.0 3.5
Service 4.0 4.5
Value For Money 4.5 3.9
Rates N/A 4.2

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