188 Miami Royal Caribbean Enchantment of the Seas Cruise Reviews

The overall experience was great. The cake I ordered in advance for the bithday of my friend was a disaster. Restaurant manager (madam which I dont remember her name) suddenly came with the cake already singing "happy ... Read More
The overall experience was great. The cake I ordered in advance for the bithday of my friend was a disaster. Restaurant manager (madam which I dont remember her name) suddenly came with the cake already singing "happy birthday" to ANTHONI!!!! I specifically said in the request the cake was to guest FRANCISCO. Cruise had his details and his bith date. Really disapointed with the service. I expect some kind of reimburse. Cabin crew did a excellent job. Bar service at the pool (both of them) had rude attendants. But some of them were nice. The volume of host on pool deck was sometimes too loud, mainly during competitions alike. The Musical show on day 2 was good. The gaucho show on day 3 was not my favorite. Good options of food at windfammer and my fair lady dining room. Cake aside the cruise was nice. Coco Cay experience was great. Anthoni Signoretto Read Less
Sail Date June 2018
family reunion- great for family gathering I would like to have special activity for senior citizens, providing the fact that they do not get to move around as quickly as others. Adult children with senior parents should be given ... Read More
family reunion- great for family gathering I would like to have special activity for senior citizens, providing the fact that they do not get to move around as quickly as others. Adult children with senior parents should be given priority boarding the ship and they should have some kind of assistance by staff to make certain that their love ones get to see as much as possible. The ship overall was clean. the staff were very attentive and friendly. The food was very tasty and I enjoyed tasting International food. This was the first time my partner went on a cruse and they had lots of fun, Took a group photo but there were lots of people in the background photographer said that this could not be prevented. The price of the pictures were rather expensive, Did not care to make a purchase. Cruise Line should include at least one photo with cruise package. Read Less
Sail Date June 2018
We choose this cruise, because of the affordable price, the various ports and the overall convenience. The dining options were very diverse, even for two of the pickiest eaters I know. The ship runs like a well oiled machine, from the ... Read More
We choose this cruise, because of the affordable price, the various ports and the overall convenience. The dining options were very diverse, even for two of the pickiest eaters I know. The ship runs like a well oiled machine, from the time you get on, until the moment you disembark...Enchantment of the Seas is non-stop action. My kids loved the night club, the 70's show and the line dancing. My husband and parents loved the evening entertainment. I loved all of the above, plus the Rum Punch and Pina Colada's. Our fine dining waiter Ecko was amazing, he remembered everyone's name and added a personal touch to our cruise. The head waiter called us by name every time he saw us, be it breakfast in the morning or dinner at night. The staff made the cruise enjoyable. Everyone was very accommodating and they went above and beyond to make sure that we were satisfied. I am so glad we choose Enchantment of the Seas to celebrate my daughters graduation from high school. #class2018 Read Less
Sail Date June 2018
Took my family (4 kids...3, 11, 13, 15) and my wife on the cruise. The program for the 3yr old was great. She loved going to their activity center. For the other kids, I would say activities were lacking. They have a teen club, arcade ... Read More
Took my family (4 kids...3, 11, 13, 15) and my wife on the cruise. The program for the 3yr old was great. She loved going to their activity center. For the other kids, I would say activities were lacking. They have a teen club, arcade (2 games and some claw machines), and another club for the 11 year old. Those activities were definitely underwhelming. My oldest hung out with us after the first day which was fine and the 11 and 13 hung out by the pool most of the time. They have a lot for the adults to do at the different bars but not a lot of options for the kids. It's either the one activity they have listed or else they are on their own. Ports- Nassau - I would definitely recommend Atlantis. Everyone in the family had a great time and the staff was excellent. CocoCay - Eh, we did the snorkeling which wasn't good. They told us an hour for that, which I think we snorkeled for about 20 minutes tops. They took us to a small cove where we floated around on rafts for about 40 minutes. I would NOT recommend that excursion. Royal Caribbean is supposed to completely make over the island next year so hopefully that makes it better. The rest of the island was very clean and I thought it was nice. Key West - Choice of activities offered by the cruise ship made it sound like there wasn't much to do in Key West. I would highly recommend lining up the excursions directly with some of the local companies. We were told parasailing was booked so we just booked a small tour only to find out that there were about 5 companies that offer it when you walk off the ship. Wasn't happy about that. Other than that, I thought the cruise was great. Friendly staff but you want to make sure you do a lot of research before you go. Read Less
Sail Date June 2018
Not everyone in our group had a passport and we needed a cruise that you didn’t need one. Royal Caribbean has been our favorite cruiseline. We’ve always loved Coco Cay and the peacefulness, especially on the South Beach...like our own ... Read More
Not everyone in our group had a passport and we needed a cruise that you didn’t need one. Royal Caribbean has been our favorite cruiseline. We’ve always loved Coco Cay and the peacefulness, especially on the South Beach...like our own paradise. We love the hammocks and quite!! We all wanted to go back there Before they ruined it with their new concept of Fun. We are So very disappointed to hear that they are turning our Paradise into a new “Experience” island. It will definitely be more noisy and Not a peaceful Paradise any more. By the promotional video it looks like it will be a noisy water park for young people where RC can collect more $$$$ to use each new experience. Not for us!!! We love the many beach chairs, lots of palm trees for shade if needed, hammocks in those trees, being able to walk way out on the sand bars looking for sea shells and marine life. Our family group of 8 ranging from 17-59 yrs old all agreed that we might be looking to switch cruise lines in the future to find a new Paradise. We don’t want to go back to Coco Cay again. Our group all use our photos at Coco Cay for screen savers on our phones. Who wants a spoiled Paradise with water slides and screaming kids? Not us! As far as the Enchantment of the Seas, it is a smaller ship and a little run down probably over the new ships. We had muliple cabins for our group in the same category. Some had different upgrades. One cabin had a shower curtain and another had shower doors. Doors were nice to keep water contained in bathroom. One had a safe that you could set your own code for access which was so much better than the one that you had to slide your sea pass for access. We had 4 people in one cabin and only 1 persons card could open the safe. The food was very good, but wish they had a little more variety each night. Our service this cruise was slower than on past cruises. The singers on this cruise were the best we’ve every heard! The juggler/comedian was excellent too. Also Bobby was a great cruise director. For a starter cruise with no passport needed, I would recommend it. Just go soon before they change CoCo Cay before Paradise is spoiled. We don’t use the RC shore excursions and book our own to save $$. Read Less
Sail Date June 2018
We live in Florida and decided to take this cruise which left Miami. This is our first time on this ship. The cruise went to Bahamas and then Key West. We haven't been to Key West for sometime. Had openings on our calendar, so ... Read More
We live in Florida and decided to take this cruise which left Miami. This is our first time on this ship. The cruise went to Bahamas and then Key West. We haven't been to Key West for sometime. Had openings on our calendar, so decided to take the drive from our home in the Tampa area to Miami. The ship is a bit old and could use some TLC in some areas. Otherwise, we found it to be always clean and kept up. Can't say enough about the crew on board. Everyone was extremely friendly and helpful. This is a sign of good management on board. I would definitely consider taking another cruise on this ship because of the crew. We try not to take a cruise twice on the same ship but this pleasant experience has changed our mind. The food was pretty good in the main dining for dinner. We only ate there once for breakfast. I preferred going to the Solarium when they served breakfast or lunch. Less crowded and pretty much had everything I was interested in. Windjammer, of course, was always super busy with everyone walking every which way. Read Less
Sail Date May 2018
My family and I chose this cruise because we’d previously sailed with Royal Caribbean and Carnival and preferred Royal Caribbean because of its service and cleanliness. My husband and I traveled with our children, ages 11 and 6, and our ... Read More
My family and I chose this cruise because we’d previously sailed with Royal Caribbean and Carnival and preferred Royal Caribbean because of its service and cleanliness. My husband and I traveled with our children, ages 11 and 6, and our mothers. The ship, Enchantment of the Seas, is outdated but very clean. The food options were phenomenal, as always. Eating dinner in the main dining room is a must and there are so many delicious options to choose from! A few of our favorites were Steak Oscar, Tiger Shrimp, and Lobster Tail. We didn’t get a drink package since we were traveling with children. Be prepared to spend $10-$15 each for specialty drinks (+18% Gratuity.) The ports of call were okay on this cruise but Nassau isn’t the best. The city is very poor and rundown. We went on the Essential Nassau excursion which is a bus tour of the city. The first stop was a rum cake factory which is just a small shop in a rundown building. Second stop was at the Fort which there is a $3 fee to enter. There’s also a quick stop at the Queen’s Staircase which was carved into the rock by slaves and is a beautiful site. There are a few stalls to shop at here. The next stop was the best and worth booking the excursion. John Watkins Distillery is an old rum distillery in its original building and the best kept premises on the whole island. The “factory” is now modern and is not much to see but you can sample the rum and buy drinks. The Pina Colada there was by far the best I’ve ever had. The last stop was at a Fish Fry where you are led into a restaurant and seated to order. If you don’t want to eat, you have about an hour to look around the area. The summary of this excursion said 3 1/2 hours but it took us 5 1/2. Not really worth the cost but you definitely get to see the city. Read Less
Sail Date May 2018
I was on this cruise 2 months ago for another short weekend and then we booked this one again with some friends who have never cruised before. Even though I'm used to the larger Freedom-class and Oasis-class ships, we loved everything ... Read More
I was on this cruise 2 months ago for another short weekend and then we booked this one again with some friends who have never cruised before. Even though I'm used to the larger Freedom-class and Oasis-class ships, we loved everything about this one as it's perfect for a weekend getaway and it was even better as an introductory cruise for first timers. I love Coco Cay and the new additions they have coming over the next several months are going to make it worth revisiting. Nassau is, well, so enough said. We just got off the boat and went to the bars and restaurants at port. My only complaint was the My Time Dining which was a disaster. You have to have a reservation for it if you want to be seated in a in a decent time as we were told it would take an hour which honestly defeats the purpose of doing My Time Dining. This was only my second time doing My Time (we did it on our earlier Enchantment cruise) and it worked pretty good but this time really set me off. We got in the line around 8:00 and it was very long for those with My Time reservations and even longer without and they weren't moving. We eventually got fed up and left after about almost 45mins in line and went to Windjammer. Soon as we got our first plate and sat down we were told that it would be closing at 9 giving us only about 15mins to eat and they had already started taking up the food. I went to guest services to complain and asked to be moved off of My Time and explained the situation only to be told there is nothing they can do and that we should have gone to the dining room no later than 7PM and that we should go to Park Cafe for dinner since it's open until 3AM (which has a few sandwiches, pizza, burgers and hot dogs). I was pretty upset and told my first time cruisers that this is not normal. Since we didn't want to risk it again, we booked Chops the next night and Chefs Table the final night and both were amazing. This could have been a one off, but RCI really needs to fix this program because it's not really My Time Dining if you have to have a reservation every night which at that point, you might as well just sign up for their existing dining times. Also, for Guest Services to pretty much say "tough" was not acceptable either but this was the only time I've had this issue. Read Less
Sail Date May 2018
My wife and I called this trip our ‘let’s give this cruising thing one more shot’ cruise after our last (and first) cruise just didn’t meet our expectations and boy, did this cruise change our minds. The difference? On board ... Read More
My wife and I called this trip our ‘let’s give this cruising thing one more shot’ cruise after our last (and first) cruise just didn’t meet our expectations and boy, did this cruise change our minds. The difference? On board activities, entertainment, and just the general vibe on the ship. This cruise was a celebration from the time we left port until we got back, our last cruise was just a classy means to get to some nice ports of call, but nothing in between. We’ve learned that line simply catered to a different clientele. We flew into Fort Lauderdale from Tulsa, Oklahoma the night before and stayed at the Hampton Inn North due to its proximity to the airport and because they provided free airport transportation. After calling them for pickup, we stood outside in a very chaotic pickup area in a thunderstorm waiting, and waiting, and waiting. After half an hour we called again, the receptionist transferred us directly to our driver, and we were told he was 10 minutes away due to traffic from the storm. Hmmmm, 40 minutes to get there from 2 miles away? He finally arrived, loaded us up, and got us back to the hotel in about 5 minutes so where he was for that other 35 minutes I have no idea. Otherwise the hotel was great ($120) including our transport back to the airport in the morning (which again took only 5 minutes) where we met our transport to the port on Miami Port Express ($19 PP). Transport down to the port was seamless, arriving around 11:45. Embarkation was also seamless, we were on board by 12:15, maybe 12: 30. All told, flying down to FLL the day before plus the hotel and transport cost was about equal to flying into Miami the day of the cruise and in our opinion much less stressful and more restful than getting up really early and traveling the day of the cruise. We were told all rooms would be ready around 1:30pm so we had lunch in the Windjammer Café, explored the ship front to back and bottom to top, and then hit the pools with the stuff we had packed in our daypacks. One note, towels cost money on Royal Caribbean! They charge your sea pass card $25 per towel and then refund it when you return it. We had an ocean view room for this cruise, definitely a down grade from the balcony we had on our previous cruise. I had received an offer to upgrade to a balcony if one became available for $200 total a few weeks prior to sailing and signed up for it, but never got the call. It didn’t matter, though, this cabin was a bit small but was fine. We did notice that the stateroom category of Large Oceanview was a much larger room and also came with a mini fridge, something worth considering when booking this class of ship. Enchantment of the Seas is a nice, mid-sized, ship. It’s very clean and well appointed and my wife, who is prone to motion sickness, appreciated that the main dining room, the windjammer café, and the theatre were all somewhat mid ship. We weren’t impressed with the food. We ate all of our dinners plus one breakfast in the main dining room and the remainder in Windjammer. I thought the layout of Windjammer could have been better, there was no start or end point to each station and the food offerings didn’t seem to vary much from day to day. Same with the dining room, it seemed like the menu was quite similar every night and there was nothing special about the menu on the one formal night. The Windjammer was definitely the place for breakfast, we expected a rather lavish spread in the main dining room but found the menu only had 3 or 4 offerings, any of which you could get at the buffet. Service in the main dining room was very good. One night my wife thought her beef was undercooked and she had a new plate in front of her in just 2 or 3 minutes. Our 4 night cruise made stops in Nassau, Coco Cay, and Key West. The Nassau stop was the longest, arriving at 8am and not leaving until midnight. We chose to create our own walking tour of Nassau over a shore excursion as most excursions included time at a beach and we were due to be at Coco Cay the next day. We then took a sunset harbor tour excursion that evening, which was very pleasant. If anything, it was too long as we cruised around the back side of the island at the same speed as the front side without much to do or see. Coco Cay would have been a great beach day, however we had some thunderstorms roll through that caused us to retreat back to the ship after the beach BBQ. The improvements they are currently adding to Coco Cay will make it a simply fantastic destination by the end of the year and it will eliminate the use of the tenders back and forth to the ship. Key West was fantastic, once you were allowed to get off the ship, and we thought that they should take some of the time spent in Nassau and allocate it to Key West instead. You simply can’t take see much of it in the 6 hours you have. That brings me to the issue of getting off the ship in Key West. US Customs and Border Patrol required an ID check of every single passenger prior to anyone leaving. You are directed in the morning to one of the dining rooms where you wait to dock and for CBP to board, set up in the theatre, and then check you one by one. They took their sweet time to get started and then every single passenger stands in a long line going up and down stairs and winding through nearly the entire common area of the ship until you get to the theater where the agent checks your ID and a cruise employee punches your room card. It’s a ridiculous, time consuming, frustrating process that, in my opinion, could be performed at any time after we left Nassau. Once finally off the ship, we went on an Everglades Kayak Tour which was fantastic and then we hurried down Duval Street to the butterfly museum and the southernmost point marker. Again, a later departure time would have made our day much better as there is so much to see and do in Key West. Given we were only 120 miles or so from the Port of Miami, it sure seems like they could depart later and still arrive at 7 the next morning but even with our 5 pm departure, we didn’t dock back in Miami until exactly 7am the next day. As I mentioned above, from the very beginning, this cruise is a non stop celebration. From the departure party, to the 70’s music show led by the cruise director, to the celebration of the cruise staffs national heritage, to the recognition of the chefs and meal staff, there is always something to celebrate and cheer for. Entertainment was also very good from the theatre performances to other activities throughout the ship. The Newlywed show was a real hoot. I attribute a lot of the fun to the attitude of the cruise director, he simply has just as much fun as the guests regardless of how many times he’s done the same thing. Disembarkation was another pain point for me, probably more due to our inexperience with the process on this cruise line than anything else. Everyone is assigned one of 16 departure groups, those having earlier flights in the higher groups. Our instructions were to meet in the theater at a specific time based on our group number and that each group would then be called to disembark. We went to the theatre at the appointed time, sat with maybe 50 other people, and waited, and waited, group time slots came and went with no announcements. Finally someone came in and announced all remaining passengers, at which time we went and stood in a line that wrapped around the ship. It was painfully obvious at that point that everyone that had done this before just went and got in line whenever they were ready to leave. Lesson learned! Read Less
Sail Date May 2018
We selected this cruise for the dates we had available and having no prior experience it did not matter to us which ship. Other reviewers mentioned that this was a smaller ship, but it seemed large to us. We really enjoyed our experience ... Read More
We selected this cruise for the dates we had available and having no prior experience it did not matter to us which ship. Other reviewers mentioned that this was a smaller ship, but it seemed large to us. We really enjoyed our experience on the Enchantment of the Seas; both the customers and the staff were international and friendly. The food was excellent in the dining room and the buffet had good choices. The buffet was crowded, but the dining room often had empty seats. The entertainment was very professional and impressive, with an interesting variety of shows. The cruise director, Bobby, was extremely enthusiastic. We enjoyed touring Nassau and Key West. We stayed all day at Coco Cay and waited out the rain to enjoy an hour of sunshine at low tide. This fall they will complete a docking station on the island so the tender ships will not be needed any more. We arrived the day before and stayed at the Hilton downtown. Some people missed the cruise and flew to Nassau to join the ship. In Miami my husband insisted on using the free monorail to Freedom Tower and then walking over the bridge to the port, and it is doable with rolling luggage if you are in good shape.The only disappointment was the line for the immigration process, which seems disorganized on the ship while we were in Key West. Rated the cruise four stars because the weather was not the best. We are looking forward to going on another cruise in the future. Read Less
Sail Date May 2018
My sister-in-law did all the arrangements and organized us setting up this cruise. We had a blast. I have nothing negative to say about the ship and the staff. Everyone was extremely nice! We were able to snorkle with my entire family ... Read More
My sister-in-law did all the arrangements and organized us setting up this cruise. We had a blast. I have nothing negative to say about the ship and the staff. Everyone was extremely nice! We were able to snorkle with my entire family and we rented the snorkeling gear at CocoCay first. It was so beautiful and calm. We couldn’t believe that we swam the entire water twice! It was exciting to see a Sea Turtle and Stingray. I do wish that the Reggae Night and the Captians Ball were different nights. I was really looking forward to the Reggae Night and was bummed I had to cancel because my entire family was prepared for the formal. The Dolphin excursion at The Blue Lagoon was not to miss. Being kissed and hugged by a dolphin may have been the highlight of the trip!! Bring money for pictures. You will want to have great memories. Read Less
Sail Date May 2018
I had an excellent experience on this cruise (this was only my second cruise so I don't have alot to compare it to). I traveled with two of my sisters in law and we all had a wonderful time. The entertainment and activities were ... Read More
I had an excellent experience on this cruise (this was only my second cruise so I don't have alot to compare it to). I traveled with two of my sisters in law and we all had a wonderful time. The entertainment and activities were very good. The evening entertainment in the Orpheum Theater was especially good. There was a comedian who I thought was quite good/funny (Carl Banks?). The Royal Caribbean singers and dancers were super talented. All the staff on board who I had any interaction with were so, so helpful and generally went the extra mile. The ship itself was fine, no complaints (except see my comments on the cabin. Our servers (Uri from Ukraine and Henry from Peru) in the dining room were fantastic. So pleasant, friendly and accommodating. I'd rate the food good, not great. We also ate other meals at the Windjammer Cafe (buffet). Food there is plentiful and decent. I was pleasantly surprised to find good Indian food there. We enjoyed our excursions. One was a conch tour in Key West and the other was a bus tour around Nassau. The tour guide/driver on the Nassau excursion was great. HIs name is Julius or Julian (if you go on a tour with him, you will find yourself going "woo hoo" alot). He was so entertaining and funny (and nice too). Some of the activities were hokey or silly (I accept that as part of the cruise experience). For instance there was a belly flop contest and sexiest man on board contest. The tribute on the last night to the many nationalities represented on the cruise was really great. You could tell that the crew and passengers really connected. My favorite port was Coco Cay, the private island owned by Royal Carribean. Beautiful sand and water, If you get there moderately early there is no problem getting a beach chair in the location you want. We also enjoyed Nassau and Key West. But the experience would have been enriched if the ship had offered some kind of information about the locations (e.g., history, current situation, etc), besides the usual cruise hype. I'm sure some passengers wouldn't be interested but I'm guessing alot would. One suggestion - they should have more people at the guest services desk. There is usually a line. Read Less
Sail Date May 2018
If I wanted to spend my vacation in long lines I would have gone to Disney World. The Good: I'll start by saying that the staff was very friendly and attentive and the food was great (aside from the bread). We had a ... Read More
If I wanted to spend my vacation in long lines I would have gone to Disney World. The Good: I'll start by saying that the staff was very friendly and attentive and the food was great (aside from the bread). We had a really great time aside from the long lines. The stateroom was wonderful, you couldn't hear the engines or any ruckus, I would have thought I didn't even have neighbors if I hadn't seen them! The Bad: This was my 5th cruise with Royal Caribbean and begining at embarkation we noticed plenty of disorganization when trying to coordinate guests for the muster drill, I had never experienced that before and initially thought it was just a one time issue. My mother was traveling with me and she is not disabled but she is elderly and can't stand for long periods of time so when she noticed that we had to stand outside in the heat for the drill she requested to be allowed to sit. The drill was very long and could have easily been conducted while seated indoors. My mother later told me that she would have likely fainted if she had to stand outside for the drill. There should have been an announcement notifying guests that can't stand for long periods of time to go inside for the drill after checking in at their muster stations, most first time cruisers don't know that they can request to sit for the drill if they are unable to stand. Going through customs and immigration when we arrived in Key West took over an hour and a half. Key West was the port we were looking forward to most and the itinerary said we would be there 10am -6pm but because of the long process we didn't get off the ship until almost 12 significantly reducing the time we had to enjoy the island. The line was very long and we didn't know when it would end, luckily there were a few chairs along the way so my mother could sit briefly. Disembarkation was also very long and uncomfortable. We chose to carry our luggage off the ship since we have experienced that it is normally faster than having it taken for us. We skipped breakfast to disembark faster and when we reached our disembarkation area we found a very long and winding line that went out onto the deck of both sides of the ship, it spanned nearly the entire length of the ship and had us directly in the hot Florida sun for most of it. Since the line led outside on the decks of the ship my mother had nowhere to sit. I am not likely to recommend Royal Caribbean to any of my friends and family who are elderly, have disabilities or are unable to stand for long periods of time. Read Less
Sail Date May 2018
We so enjoyed parasailing! It is a must. This was one of the best vacations my husband & I experienced with friends & family!!! Just a loving, relaxing atmosphere! Staff was awesome! There was some construction and restoration of ... Read More
We so enjoyed parasailing! It is a must. This was one of the best vacations my husband & I experienced with friends & family!!! Just a loving, relaxing atmosphere! Staff was awesome! There was some construction and restoration of the boat going on and a few bad odors on board.... But overall good, entertainment was great! Embarkation was fantastic, disembarkation was okay... Can't wait for construction completion of Coco Cat! It will be nice, I'm sure! Shops too expensive in comparison to quality and photo packages too pricey! Didn't really care for the battle of the sexes activities. The music entertainment was fantastic! The alcoholic beverages seemed watered down not worth the price. Beverage packages not ideal. No packages that consist of just various waters, green teas & juices. No Pepsi available Read Less
Sail Date May 2018
The overall experience was amazing, the sway of the vessel throws you off a bit being though this was my first cruise The overall reception was friendly and kind, it seemed authentic. The dining room in the wind jammer is chaotic ... Read More
The overall experience was amazing, the sway of the vessel throws you off a bit being though this was my first cruise The overall reception was friendly and kind, it seemed authentic. The dining room in the wind jammer is chaotic but when it's a buffet what do you expect. The dining hall in the my fair lady was elegant and cozy very friendly staff, accommodating and personable. The ship activities were fine I liked the love and marriage game show the most. The food onboard was so so but I imagine cooking for 3000 ppl can be a bit demanding you can't satisfy everyone. And the picture crew dropped the ball on some of the pictures my wife and I took but solved the issue it's just that it was our honeymoon and we can't get those pictures for our memories Read Less
Sail Date April 2018
Good itinerary. Staff is very warm and friendly and make every effort to make this a great holiday. The staff is Royal Carribean’s biggest reason for success. Due to bad weather 1 of 3 port of call (Coco Cay) was cancelled and shore ... Read More
Good itinerary. Staff is very warm and friendly and make every effort to make this a great holiday. The staff is Royal Carribean’s biggest reason for success. Due to bad weather 1 of 3 port of call (Coco Cay) was cancelled and shore excursions on Key West was cancelled. While this was no fault of Royal Carribean it did make the vacation a little less exciting. Dining options at the windjammer were excellent especially in terms of variety and freshness of the food. Coffee could use a little bit of an upgrade. Soda machines are available at floors 6 & 9 but you have to go all the way to floor 9 every time you want coffee. It would be nice to have coffee machines on more than one floor Laundry service is good and priced reasonably. They do not overcharge you. Television channels are limited and it would be nice if they could upgrade televisions to be smart tv’s where u can log into Netflix, Amazon prime etc. The channels that provide information about the cruise and activities on the ship is very helpful Read Less
Sail Date April 2018
We sail frequently on two different lines. This was No. 7 for RCL. We traveled with five adults and two small children on this short 4-day Bahama and Key West tour. It was the first cruise for our family and we were hoping Enchantment ... Read More
We sail frequently on two different lines. This was No. 7 for RCL. We traveled with five adults and two small children on this short 4-day Bahama and Key West tour. It was the first cruise for our family and we were hoping Enchantment would give them a positive experience. DH and I had an aft Jr. Suite. Dining room food was very good. Service from Shereen was excellent; best dining stewart we have ever had. Windjammer was always busy; meal offerings and desserts - okay. Nothing special but it was a short cruise. Entertainment was your typical production show. Comedian was good. Cruise Director was a high-energy guy! Loved the Love & Marriage show. I had several problems with Guest Services. Maybe it was a loss in translation, but nothing was settled nor understood. I made 3 visits to the desk and still had to call RCL's customer service department from home. Embarkation, along with the disembarkation went well. Nicely organized. Cabins ready when we boarded. Staff was friendly. Ship was in good shape. Nice small size ship. Good overall experience for our new sailors. Read Less
Sail Date April 2018
Let me start by saying I am a travel agent and have 32 cruises under my belt. I have been in all size ships and many price levels. This cruise had a base price in the 300’s and it is an older ship and a smaller ship. So I wasn’t ... Read More
Let me start by saying I am a travel agent and have 32 cruises under my belt. I have been in all size ships and many price levels. This cruise had a base price in the 300’s and it is an older ship and a smaller ship. So I wasn’t expecting Allure of the Seas. I was well aware of what I purchased. So reviewed that are expecting all of the bells and whistles will be let down That said, this ship still has most of the things the bigger ships offer as far as piano bar, comedy shows, theater shows, dining venues etc. but less people. The itinerary was great, although it didn’t seem like the captain tried very hard to get into the private island. I remember a Disney Cruise captain spending an hour and a half trying and got us in eventually. The ship wasn’t even rocking so not sure why it was “not safe” If you go in knowing the theater doesn’t have the best sound system and the rooms are small, RCCL doesn’t offer many television channels, and room service has a fee (fleetwide) you will be okay. Some reviews said they were bored. The activities seemed decent. Each evening there was a piano bar that was fun, karaoke, DJ and dancing, bands, Also theater shows, comedian 2 of 4 evenings, a headliner show (very good Elton John show) nightly movies on the pool deck, game shows, Newlywed Game, Quest, and casino. On our at sea day we had sunbathing, Bands, belly flop contest, game shows, ice carvings, battle of the sexes, Trivia, bingo, casino gaming lessons etc. I can’t inagine how people say they were bored. Our cabin was clean. Ocean view deck 3 mid ship. Very nice view. Hard bed and the shower was not good. It had a curtain instead of a door and it stuck to my rear end. And I’m not a big girl. I could hardly turn around. Food was decent. It’s cruise food. Some good. Some great. Some duds. We had a great time on the long day in Nassau. Key West was fun as well. The cruise director was awesome. All in all for what we paid it was amazing. If you’re expecting a mega ship with laser shows and a full broadway show, diving show, Boardwalk, floweider and a mall, spend a little more and book Allure or Oasis. But for what this is, it’s grear. Read Less
Sail Date April 2018
Living in Florida I realized I needed to take advantage of the close proximity to cruise ports. This is the shortest cruise I have ever been on but the timing of it couldn't have been better. I took my young son and we had a great ... Read More
Living in Florida I realized I needed to take advantage of the close proximity to cruise ports. This is the shortest cruise I have ever been on but the timing of it couldn't have been better. I took my young son and we had a great time. The ship is slightly older than I'm used to, but I do love the size of this class and that it is not overwhelmingly big. There was always something going on throughout each day and night. Although the weather did not cooperate for Co Co Cay the captain did "follow the sun" and we had a wonderful "at sea" day. Nassau was also a good experience. Leaving the ship was very easy. My JR Suite was big enough to make me not feel cramped and my attendant was outstanding and extremely attentive. I am loyal Royal Caribbean Crown and Anchor member and will continue to be. Read Less
Sail Date April 2018
Was very smooth getting on the ship and room was ready by 1:30pm with luggage waiting for us. Stateroom attendant, Joel was wonderful! One morning we didn't get an item ordered for breakfast room service and had to leave for ... Read More
Was very smooth getting on the ship and room was ready by 1:30pm with luggage waiting for us. Stateroom attendant, Joel was wonderful! One morning we didn't get an item ordered for breakfast room service and had to leave for excursion. Came back to find an apology note and chocolate covered strawberries. The ship was clean and well maintained. This was my first cruise so I do not have any other ships to compare. Food was great in Windjammer for breakfast, lunch and dinner. Many options. We only ate dinner in the main dining room and appetizers, meals and dessert were all enjoyable. The shows we saw in theater were from stage to screen and a rock music one. So much talent and really fun/engaging. 70's/80's and 90's dance parties were a lot of fun. Service was good, bars busy sometimes and had to wait but nothing to complain about. We didn't get to go to Coco Cay which was a huge bummer due to high winds. Staff changed plans around and kept the day running smooth but felt people were on top of each other. One pool wasn't working the last day so there was a lot of traffic around the main one. Blue Lagoon in Bahamas was beautiful and dolphin encounter was really fun. Overall a great trip to Nassau and Key West! Read Less
Sail Date April 2018
I chose this cruise as my first-time cruise. I'm prior Navy, and I've been on a ship for over 6 months sailing to various ports, and have spent over 15 straight days at sea, but this was my first entertainment/civilian cruise. ... Read More
I chose this cruise as my first-time cruise. I'm prior Navy, and I've been on a ship for over 6 months sailing to various ports, and have spent over 15 straight days at sea, but this was my first entertainment/civilian cruise. It was fun and I enjoyed the pools on the ship and loved the adult only pool. The entertainment and shore excursions need work. The singer was horrible and the excursions were not exciting, swimming with the dolphins and something else, unremarkable. Ship: Showing wear, but nice and public areas are clean Cabin: My carpet smelled like feet and the restroom like urine (despite daily cleaning) ship needs deep cleaning (think the urine smell came from under the bathroom vinyl Dining: Make a reservation or you will wait a long time! Food is excellent. BREAKFAST is AWESOME!! Entertainment: Lady singer was off tune and the comedian was only a little funny Service: Excellent everyone went out of their way to be nice and helpful Ports: Fun Read Less
Sail Date April 2018
Night of Reggae and Rum shore excursion in Nassau a bust. Worst experience ever. Anywhere. Dingy, poorly presented,poor decorated basement "underground" bar with loud, low quality performers. Simply not what was expected ... Read More
Night of Reggae and Rum shore excursion in Nassau a bust. Worst experience ever. Anywhere. Dingy, poorly presented,poor decorated basement "underground" bar with loud, low quality performers. Simply not what was expected and quite frankly, not what was paid for. I expected traditional island reggae music in an entertaining fun atmosphere with significant participation. What we experienced.....22 participants of which over 1/2 left within 1 hour of the start simply because it was not fun, pleasant or enjoyable. I can't speak for why the other 10 left. But we left because it was not a good experience. Just loud and ugly. Waste of money. Everything else on our cruise was great and it's too bad that I cannot separate out this one ugly experience from the overall experience as this website does not have provisions for me to do this. The Pearl Island shore excursion in Nassau and the tour of the port on the way back was really great. Coco Cay, the bungalows and the jet ski's were a wow day.Terrific beach. Nice amenities. fun to experience the tide going out and the huge sand bars. Great tour guide for the jet skis. Fun activity and well put together. If anything could be fixed for the Coco Cay experience....something better for lunch service choices would help. Our hot food was stone cold and the tacos were mush by the time we got to it because our jet ski shore excursion was for between noon and 1 pm. meaning that we had to leave our bungalow at 11:30 am and did not get back to the bungalow till 1:55 p.m and there was no accommodation by the RCCL for the food to be delivered well before we had to leave for the excursion OR for it to be held till after we returned. No flexibility and no accommodation. So while I asked for it to be delivered as close to 1:30 pm as possible...(the "rules" required that I had no choice but to choose my lunch delivery for a period from 1 to 1:30 pm. So...lunch was crap when we got to it at 2 pm. The glass bottom boat in Key West was very enjoyable and worth the expense. It was nice that we got lucky and had a significant number of dolphins along the drive out to the reef. The shops in Key west had some very interesting and different items too which was refreshingly enjoyable. We very much loved the Everglades tour but wished that the air ride portion was more than just 30 minutes. That took away from the tour and seems excessively short. Especially when the tour guide starts off by saying I don't know how we'll be able to do anything with only 30 minutes. (Does that mean that a normal ticket is for more than that?) Made me feel like I was being ripped off before we even started. Anyway.....we had ample time to sit in the sun and view the remainder of the rescue animals and alligators once we got back to shore. One thing that could be very much better is the baggage transfer for the Everglades shore excursion. No one mentioned that I was going to have to carry 5 suitcases down stairs to exit the ship and also have to carry these bags all the way to customs and then outside of the terminal simply because I had booked this excursion. Surely, those on this excursion should be able to have their bags placed on specially labelled luggage carts that can deliver the baggage to the carousels first. (as soon as the ship docks.) It's not like we got away from the parking lot any earlier as it was 9:00 am before the shuttles left the parking lot while we waited for 3 people to show up. The main dining room was just great. Our waiter, Oswaldo, was extra special beyond belief and we just had a great time and he pampered us in every way one could imagine. The food was good. Some food was extra good like the beef tenderloin and the turkey dinner. All in all......very good and well done. The staterooms were fine and well taken care of. The beds a little old, saggy, overly firm but thanks to Joseph for taking great care of us and our needs. The staff and crew were a real delight...This being our first cruise was a great initiation to cruising and much appreciated. Read Less
Sail Date April 2018
My boyfriend & I went on our first cruise together, my first one ever, and the Enchantment of The Seas exceeded our expectations. From the moment we stepped on board, we felt like royalty! Everyone was so nice & accommodating. The ... Read More
My boyfriend & I went on our first cruise together, my first one ever, and the Enchantment of The Seas exceeded our expectations. From the moment we stepped on board, we felt like royalty! Everyone was so nice & accommodating. The ship was beautiful. There was always so much to do onboard and different atmospheres to enjoy. We loved having our cruise compass at night and having the "what's going on right now" digital screen was awesome, we checked it almost every hour and loved the ability to just pop in and out of places. The crew was hilarious and really took pride in putting on great shows for us and getting the everyone in the crowd involved. The islands we visited were a dream. It was easy to get on and off-board to visit the islands and go on our excursions. We do wish we had more time on the islands, but the fast-paced atmosphere has to be expected on a cruise. We understood this and just looked forward to our next adventure the next day. The only reason I give this a 4-star rating was because the only thing that wasn't amazing was the food - but that doesn't mean it was bad at all! We took advantage of the buffet at the windjammer for breakfast and dined in the main dining room and Chop's Grill as well. It just wasn't a WOW experience when it came to food. But, it was still satisfactory! Overall, this cruise was amazing and we are already looking forward to planning our next one in Alaska :) Read Less
Sail Date April 2018
Chose this cruise due to the reputation of Royal Caribbean and such a loyal fan of past cruises with them. Entertainment is usually top notch along with their food and friendly staff. I must say I was disappointed in both the quality of ... Read More
Chose this cruise due to the reputation of Royal Caribbean and such a loyal fan of past cruises with them. Entertainment is usually top notch along with their food and friendly staff. I must say I was disappointed in both the quality of food in preparation. I've always enjoyed the food in the past. The quality greatly lacked past RCCL experiences. The entertainment was also a disappointment. The crew night was entertaining but lacked the pageanttry i've experienced in the past. My salvation was the crew who never lets me down. My housekeeper, Joseph, was outstanding!!! He made the entire trip for me along with my waiters Lenson and Ralph. These two waiters were incredibly friendly, thoughtful, and professional! Hats off to them all!!! They always made you feel special, and always had a big smile to make you feel so welcomed. I must say that these 3 crew members made my experience quite memorable! Read Less
Sail Date April 2018
Spring break with my 15 year old son, flew down from NJ. Got to port at 11:30 and was on the ship at 11:45, every easy Embarkation. Food was OK, menu seemed smaller on te short cruise at the dining room but never waited for My Time ... Read More
Spring break with my 15 year old son, flew down from NJ. Got to port at 11:30 and was on the ship at 11:45, every easy Embarkation. Food was OK, menu seemed smaller on te short cruise at the dining room but never waited for My Time Dining and none of our dinners were longer than 1 hours and 15 mins. The entertainment staff was solid, did not see the Cruise Director much but here asst was excellent. The production shows were pretty awful and music was aimed at an over 60 audience. Comedian was good , his adult only show was very good. Pool area a tad crowded but manageable and very cool to have a ledge to sit on in the pool. Bartenders were solid and quick but drinks were lacking something by the pool, not sure what but not up to normal par. Debarkation was awful, took an hour for self assist. Atlantis through the cruise was much cheaper than doing it on our own for the 1st time in years Key West was a nice fun day Overall a solid cruise, weather was perfect, Coco Cay was the best! Read Less
Sail Date April 2018
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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