657 Miami Royal Caribbean Enchantment of the Seas Cruise Reviews

My family and I chose this cruise because we’d previously sailed with Royal Caribbean and Carnival and preferred Royal Caribbean because of its service and cleanliness. My husband and I traveled with our children, ages 11 and 6, and our ... Read More
My family and I chose this cruise because we’d previously sailed with Royal Caribbean and Carnival and preferred Royal Caribbean because of its service and cleanliness. My husband and I traveled with our children, ages 11 and 6, and our mothers. The ship, Enchantment of the Seas, is outdated but very clean. The food options were phenomenal, as always. Eating dinner in the main dining room is a must and there are so many delicious options to choose from! A few of our favorites were Steak Oscar, Tiger Shrimp, and Lobster Tail. We didn’t get a drink package since we were traveling with children. Be prepared to spend $10-$15 each for specialty drinks (+18% Gratuity.) The ports of call were okay on this cruise but Nassau isn’t the best. The city is very poor and rundown. We went on the Essential Nassau excursion which is a bus tour of the city. The first stop was a rum cake factory which is just a small shop in a rundown building. Second stop was at the Fort which there is a $3 fee to enter. There’s also a quick stop at the Queen’s Staircase which was carved into the rock by slaves and is a beautiful site. There are a few stalls to shop at here. The next stop was the best and worth booking the excursion. John Watkins Distillery is an old rum distillery in its original building and the best kept premises on the whole island. The “factory” is now modern and is not much to see but you can sample the rum and buy drinks. The Pina Colada there was by far the best I’ve ever had. The last stop was at a Fish Fry where you are led into a restaurant and seated to order. If you don’t want to eat, you have about an hour to look around the area. The summary of this excursion said 3 1/2 hours but it took us 5 1/2. Not really worth the cost but you definitely get to see the city. Read Less
Sail Date May 2018
Loved our time with Royal Carribean and actually felt like “royalty” We felt like family and the experience will not be forgotten. We traveled to the Bahamas and had an amazing time. Atlantis was so beautiful and the beach was ... Read More
Loved our time with Royal Carribean and actually felt like “royalty” We felt like family and the experience will not be forgotten. We traveled to the Bahamas and had an amazing time. Atlantis was so beautiful and the beach was breathtakingly. We rode jetskis in Coco Cay and had some wonderful BBQ. The music at the theater was top notch and very well prepared with outfits for each song. Our stateroom and attendant was top notch and very informative..he was always helpful and made special towel animals for us to enjoy. We ate at the My Fair Lady dining room a couple of times and the quality is of a 5 star restaurant. We never received a bad meal the whole time. The daily event program provides all the necessary information for activities including location and weather info. The food was AMAZING!! We went ahead and booked onboard and Traveling again next year!!! Read Less
Sail Date May 2018
We had a family of 7 with children ages 19, 17, 15, 9, and 12mos. We ALL had a fantastic experience from start to finish. The embarkation, disembarkation, cruise staff members, dining, fun stuff to do on the ship, the ports... everything ... Read More
We had a family of 7 with children ages 19, 17, 15, 9, and 12mos. We ALL had a fantastic experience from start to finish. The embarkation, disembarkation, cruise staff members, dining, fun stuff to do on the ship, the ports... everything was a great experience. My 15yo has extensive food allergies and they did everything in their power to make him dishes that he can enjoy. He was a happy camper! Our rooms had plenty of space and were kept very clean. Our attendant was very nice and made us fun animals out of towels every day. FUN!! We really enjoyed CoCoCay!! It was a nice, relaxing island that offered a LOT of food options at lunchtime. Something to note about the food on the cruise... both my husband and I are on the keto diet and were able to completely stick to our diets! Tons of options for us there. We are def loyal to RC now! I miss the cruise and staff already. We can't wait until our next sail. Read Less
Sail Date May 2018
We found this cruise to be somewhat disappointing. The ship itself is very dated, rusty and wood trim scaling. The cabin furnishings are dated, worn and chipped. The staff was dismissive at times, especially if you declined the ... Read More
We found this cruise to be somewhat disappointing. The ship itself is very dated, rusty and wood trim scaling. The cabin furnishings are dated, worn and chipped. The staff was dismissive at times, especially if you declined the "upcharges." Some staff members wouldn't even respond when spoken to or acknowledge your request. Casino needs better ventilation, smoke smell was horrendous! The food was average-except in the main dining salon and the specialty restaurants. Beverage stations were inconsistently available. We didn't like having to ask for amenities like shower gel, lotion and conditioner. Bathroom was only stocked with shampoo and bar soap. I guess we are used to a higher level of cruising. (Disney) Our main dining staff was a bright spot in our cruise. They were very attentive and pleasant, they went the extra mile to make our experience nice. We really enjoyed our evening meals with our dinner companions. I'm afraid we will really think twice before booking again. Read Less
Sail Date May 2018
This was our first cruise and a very good first impression. The ship itself is dated, but I feel like it gives it that extra charm. The crew ...from low rank to high were all amazing. They made you feel so welcome! We dined for on time ... Read More
This was our first cruise and a very good first impression. The ship itself is dated, but I feel like it gives it that extra charm. The crew ...from low rank to high were all amazing. They made you feel so welcome! We dined for on time dining and weren't overly impressed, but the Windjammer buffets... Delicious and so many choices. It rained the whole time for our first cruise, but being on that ship, well, we didn't feel like we missed a thing! I'm 41 and he 45. There is entertainment for everyone! I think that's what I liked too. If you didn't want to participate in one event, there were so many more to choose from! We didn't want to leave. I honestly feel a three day cruise is just not enough. I thin, if we get the chance to do it again, it would be longer, and of course with Royal Caribbean! Read Less
Sail Date May 2018
Flight delay (3h), booked with Royal Caribbean. Airport to Ship transfer did not show up (non refundable). Having paid for transfer, I had to pay additional for a Taxi, so I would not miss the ship. Made it just in time for the safety ... Read More
Flight delay (3h), booked with Royal Caribbean. Airport to Ship transfer did not show up (non refundable). Having paid for transfer, I had to pay additional for a Taxi, so I would not miss the ship. Made it just in time for the safety drill (1hour there). On top of that, bad weather (but that's not RCI fault). In order to hear the announcements, I needed to keep the door open, since the speaker was not working. The stateroom toilet had a 2-3 minute delay, and the non-smoking stateroom smelled like Benson & Hedges. I am supposed to be a Platinum Member with Royal Caribbean, and the only thing I got was additional raffle tickets. And I did enter my Crown and Anchor #. I think I will stop cruising for a while. The bar personnel was great, but I did not go there exclusively for drinking. This was a 4 day Bahamas cruise, and they changed our table 2 times, so I do not even know the names of our dinning room personnel. Read Less
Sail Date May 2018
I just wanted to share how horrendous my past experience was with your cruise line. If I wanted to book a “tacky” Carnival Cruise, I would have. I chose Royal Caribbean because my past experiences (gold member) have assured me that you ... Read More
I just wanted to share how horrendous my past experience was with your cruise line. If I wanted to book a “tacky” Carnival Cruise, I would have. I chose Royal Caribbean because my past experiences (gold member) have assured me that you have the highest quality standards in every detail from ship to service. This was not the case in my past experience with the Enchantment of the Seas. This was a surprise vacation for my fiancé’s birthday and it was also her first (and most likely last) experience with RC. First, the ship is falling apart with rust everywhere. There was even a piece of the outdoor bar that fell apart in the middle of the cruise. The room was humid with a musty smell throughout the bedding and even in the frayed bed sheets. The pillows smelled like mold. The bathroom smelled of raw sewage and the amenities were not up to today’s standards. Utterly unacceptable as a guest who purchased a junior suite. Furthermore, it absolutely unacceptable to sell tickets on a ship that has standards from 20 years ago. The ship was crowded, the lines were long and it was disgusting watching people fight over food in the windjammer everyday as a result. I wanted to be on a relaxing vacation not in a chaotic “fight for your food” environment. As a business executive myself , it became obvious that the enchantment of the seas is the RC “cash cow” squeezing every possible margin and not caring about their customers but also their staff. A number (not just one) we’re obviously drunk, due to their breath and speech. Unacceptable. In addition to being drunk, on several occasions the staff was rude and not helpful, for example of many, the bartender made snarky expressions when you tipped them an “unacceptable” amount from their perspectives. However, I do believe this what happens when you create a miserable low salary experience for your employees in hopes of squeezing margins. It shows. The food was horrible to an extent that you forced me to an up sell with chops. Within my fair lady the salmon was dry and steak did not even seem real. On the one positive, the chops experience is aligned with how I thought Royal Caribbean was throughout. Empathetic, intelligent and polite staff, great food, and relaxing (not chaotic) atmosphere. We would’ve went twice, but it was booked the second night, not a surprise either. I have a hunch that it is a strategy to make your food so mediocre in main dining hall that it forces your customers to Chops. Unethical. To be clear, it also rained the whole trip and this did not impact this review. I would’ve been this disappointed rain or shine. As one suggestion, it might make sense to this about rainy weather programming throughout the ship. My only options were to drink a presumably high fructose alcoholic beverage or get my tongue analyzed by an acupuncturist. Read Less
Sail Date May 2018
We chose this cruise for a family vacation. We took a group of 11 ranging in age from 3 to 50. We chose this ship because it was a 3-day cruise. This was a factor because our children had never sailed before, and we weren't sure if ... Read More
We chose this cruise for a family vacation. We took a group of 11 ranging in age from 3 to 50. We chose this ship because it was a 3-day cruise. This was a factor because our children had never sailed before, and we weren't sure if they would get sea-sick. Our children enjoyed themselves. They enjoyed everything from the activities to entertainment, but they hated the beds. But, as people who have cruised before, this ship left something to be desired for the parents. The staterooms seemed small and dated. It looked as if the bathrooms had been updated, but all of the other features of the stateroom had not been. Since there are only a few dining options..the Windjammer café is where most people eat. It feels like a cattle-call. There doesn't seem to be nearly enough seating to accommodate the number of passengers onboard. Royal Caribbean has a good product, I just think that this ship is one of their older ships. Perhaps it should be retired. Read Less
Sail Date May 2018
This was our first cruise. I've always been told either you're a cruiser or you're not. Well, it turns out we're cruisers!! Thank you Royal Carribean and all of your extremely pleasant staff for our 1st but not last ... Read More
This was our first cruise. I've always been told either you're a cruiser or you're not. Well, it turns out we're cruisers!! Thank you Royal Carribean and all of your extremely pleasant staff for our 1st but not last cruise experiece with you. We weren't sure what to expect with the food and it really made all the difference in the world. Fantastic!! Every day we woke up looking forward to the meals. Our cabin was great! We had a handicapped balcony suite which was really nice. The room was clean. The bathroom was large and had a fold down bench built in. Everything we needed was provided to us. We had a very pleasant time. It basically rained the whole time, but there was enough going on that it didn't effect our trip. The entertainment was fun. There were always activities and things going on. Thanks to Royal Caribbean, Enchantment of the Seas staff for a wonderful weekend. Read Less
Sail Date May 2018
The program they sent around each day was incorrect plus there was miscommunication with the staff and Miss misinformation. I didn't feel there was enough in entertainment or the type of entertainment I was used to on cruise ships I ... Read More
The program they sent around each day was incorrect plus there was miscommunication with the staff and Miss misinformation. I didn't feel there was enough in entertainment or the type of entertainment I was used to on cruise ships I didn't see anything on shows that I liked there are music tributes but that's not what I go on a cruise for the movies that was shown on the big screen over the pool we're all very old movies I think there should have been more variety communication about the entertainment because what they had on the program was not what they had for the shows I just felt the overall entertainment was very poor compared to other Cruise Lines I've been on. Ask for the dining room main dining room some of the food was overcooked so that was a problem I had duck that tastes like overcooked chicken. It was a very sad experience for me. Read Less
Sail Date May 2018
My boyfriend and I chose to travel on the Enchantment of the Seas for a graduation celebration because of its affordability and location (Bahamas & Key West). We stayed in an Outside room (porthole with ocean view) in the third deck ... Read More
My boyfriend and I chose to travel on the Enchantment of the Seas for a graduation celebration because of its affordability and location (Bahamas & Key West). We stayed in an Outside room (porthole with ocean view) in the third deck and it was great. I was worried about possible sea sickness, but I felt nothing in our room and barely any nausea throughout the ship. We chose to do the My Time Dining experience for dinner. We had two waiters who were very nice and attentive, and the food was always amazing. The nightlife was pretty good; There were many bar options, but I would’ve preferred a little more variety in nightclubs/dancing. The service that we received from every staff member was great; everyone seems so genuinely kind and willing to help you. The service of the staff members was probably my favorite part of the cruise. The ports were Nassau, CocoCay, and Key West. They were all great spots, and I only wish that the weather had been better for us, and not so cloudy. We still had a great time though! I would definitely recommend the Enchantment of the Seas to anyone who is looking for a short cruise. Read Less
Sail Date May 2018
We had an overall pleasant experience on the Enchantment of the Sea. This was our 4th cruise and we were excited to return to Royal Carribean as we previously felt it was our favorite. The postitves of the cruise were our stateroom ... Read More
We had an overall pleasant experience on the Enchantment of the Sea. This was our 4th cruise and we were excited to return to Royal Carribean as we previously felt it was our favorite. The postitves of the cruise were our stateroom attendent who was always very friendly and willing to help. We also enjoyed the waitstaff in the main dining room. We were very disappointed by the food in the Main Dining Room and Windjammer. We felt breakfast was crowded and the food was mass produced meaning the waffles were hard and French was stiff. We came back for lunch one day and found nothing to eat. The food in the Main Dining Room also fell short because of its lack of choices outside of Steak or Fish. Also my husband had fruit each night for an appetizer because of lack of non seafood choices. The ports of call were ok and the weather (which we understand can’t be controlled) was mostly cloud everyday. Read Less
Sail Date May 2018
If your a first time cruiser this is the perfect ship to start off on. Even though it doesn't have all the bells and whistles of the newer ships it makes up for it in heart. The staff and crew were excellent and you can tell they ... Read More
If your a first time cruiser this is the perfect ship to start off on. Even though it doesn't have all the bells and whistles of the newer ships it makes up for it in heart. The staff and crew were excellent and you can tell they truly love what they do! You feel like family by the end of your trip. I don't really think that I have many complaints. Security was ON POINT. Rooms were small but you don't spend much time in them - and this is typical for any cruise. The shows were very entertaining and the talent was very skilled that what they do. We loved going to trivia and bingo. The bar staff was great, and speedy with our drinks. Please invest on excursions! These are once in a lifetime opportunities that you don't want to miss. Thank you! We can't wait for another Royal Caribbean cruise. Read Less
Sail Date May 2018
I chose this cruise as a birthday present for my girlfriend. Embarkation went well as did the first night... The food was ok I guess, we were very hungry so I didn't complain much. The second day we started with breakfast in the main ... Read More
I chose this cruise as a birthday present for my girlfriend. Embarkation went well as did the first night... The food was ok I guess, we were very hungry so I didn't complain much. The second day we started with breakfast in the main dining room and service was slow as hell, three couple's that arrived after we ordered got our food before we did. When we got back to our room I was impressed that it had already been cleaned, but then as I sat down on the bed I saw a big yellow urine stain on the foot of the bed....I know the sheets had been washed but the sight was off putting and those should have been thrown away. For the remainder of our trip the food was horrible onboard. Food was on a tier of what you would get in a school cafeteria...beef was mixed with filler such as soy and breading in burgers, even the steaks looked and tasted weird...kinda like a steak you would get from a waffle house. Read Less
Sail Date May 2018
I've cruised 5 times. 4 on RC. Its lost its magic. Staff constantly talking about rating on surveys, obviously worried about losing their jobs. Pushing staff too hard on these. As a Crown and anchor Gold member, I expect to feel a ... Read More
I've cruised 5 times. 4 on RC. Its lost its magic. Staff constantly talking about rating on surveys, obviously worried about losing their jobs. Pushing staff too hard on these. As a Crown and anchor Gold member, I expect to feel a little more special. Nothing on this trip, not even a welcome back... Not coupons, savings, additional services, etc. This ship needs another overhaul or selling. The rust on the main deck (5) is very apparently. Also shows on the pirt windows (outside on deck 3). Just didnt seem well maintained from the outside. Inside was better. Scheduled entertainment times and days need to be reviewed. Badly timed, including the last night, when you struggle as you have to put your case out by 11pm with the clothes I'm wearing, so not entertainment possible unless I go in my next day clothes, shorts and flip flops. Cococay is undergoing major work. No mention of this until the night before. Half of the island is not accessible. Appear to be making hotel rooms there and a large dock. Key west is boring. Not much to do there and nassua is all about paradise island and the cost is simply crazy. No access to water on the ship unless I bought a drinks package. I shouldn't have to pay for water. Told to call room service for water. Only available during meal times. Not good enough... Read Less
Sail Date May 2018
My husband and I went straight from the airport to the ship. Once on the ship, we had a great time all the way through. The ocean view room we has was great and well maintained throughout our stay, often being cleaned several times daily. ... Read More
My husband and I went straight from the airport to the ship. Once on the ship, we had a great time all the way through. The ocean view room we has was great and well maintained throughout our stay, often being cleaned several times daily. The food was so far above my expectations that I truly felt like it was some of the best food that I've eaten, as a self proclaimed foodie. There was always something to do - we attended several theater shows, a jazz cabaret, a comedy show, the flag show, and some really fun and interactive game shows. It was great! I am a stickler for customer service, and the service on the Royal Caribbean ship Enchantment of the Seas was EXCEPTIONAL!!! We did snorkeling in Nassau and a trolley tour in Key West (we did the Hemingway Run distillery tour there as well), and were quite pleased with both excursions. I would definitely cruise with Royal Caribbean in the future, and I would highly recommend them. My only regret is that we didn't purchase the drink package, because the drinks were expensive and a bit weak - a deadly combination. I stuck to wine, as that's my preference anyways; but, my husband was disappointment. Read Less
Sail Date May 2018
Very attentive and friendly personnel...food choices were good...rooms were clean...outside of ship could have used a touch of paint for cosmetic purposes...Cruise director Bobby and assistant Mo with their staff are awesome...Ashtok and ... Read More
Very attentive and friendly personnel...food choices were good...rooms were clean...outside of ship could have used a touch of paint for cosmetic purposes...Cruise director Bobby and assistant Mo with their staff are awesome...Ashtok and Jermaine in main dining,provided excellent service...stateroom staff were attentive and very helpful...some of the entertainment was good other shows were a little under what I expected,not sure if that is a budget issue,because it wasn’t for a lack of talent...spa services were awesome...casino is small,but it paid out a little...our room was in bow of ship on the 7th deck and was at end of hall...with the design of ship and location of room,we had a lot of extra space to move around and store things...getting around the ship was easy to do,once you got your bearings...leaving and boarding ship at ports of call were relatively easy processes...when you weigh the good with the bad,there are things to be expected and this overall trip was a good one! Read Less
Sail Date May 2018
We cruise with RC all the time so much so that we are almost at Diamond Status. So it kills me to say this but we had a terrible time on Enchantment of Seas. We stayed in room 3599. Unbeknownst to us this was directly below the Centrum. We ... Read More
We cruise with RC all the time so much so that we are almost at Diamond Status. So it kills me to say this but we had a terrible time on Enchantment of Seas. We stayed in room 3599. Unbeknownst to us this was directly below the Centrum. We heard EVERY party thru our ceiling every night ALL night. So got zero sleep. Our room did not have a fridge which we needed because husband has meds that need to stay cold. Drink machines were either flat or completly out. Quest services was very rude stating they didnt have time to deal with us and tp call 1800 number. Bathrooms werr old and falling apart, activites limited, staff was rude, room attendant told us we had to be out of room by 630am so he could clean for next cruisers and that we could wait on fifth floor. All 10 of our party sat on 5th floor for 3 hours before we were able to leave, guest services closed out BIL account but not my sisters so on last day they had to wait ANOTHER hour in line to close her seapass card. They are in same room and married..the attendant that was letting people off ship said oh well you should have paid your bill...which they did, the night before and in cash. While waiting outside I attempted to go back in and us restroom and was told that I could not amd that I would have to use restroom across the street! Seriously. This is at the miami port. I also want to note that the nightmare rooms we got were at full price and NOT discounted. Never again. Read Less
Sail Date May 2018
I had never experienced an experience on a cruise. We were going to leave Puerto Cañaveral and for maintenance in the port we had to take this Cruise. All the services, from the cleaning of the cabin, the drinks bars, the restaurant, all ... Read More
I had never experienced an experience on a cruise. We were going to leave Puerto Cañaveral and for maintenance in the port we had to take this Cruise. All the services, from the cleaning of the cabin, the drinks bars, the restaurant, all of excellence. The person in charge of serving the table in the restaurant and his assistant, did his work with a dedication, contraction to work and unusual affection. They made us feel special to them. I want to highlight that. The places where we have landed are dreamed. The possibility of managing our stay in them is something to highlight.ç The food, both in the quick service area, as in the menu of the restaurant was of excellent quality, exquisite dishes. The boarding process, the mock exercise, very good, except that people, after the instructions were given in English, began to chat and make noise, not letting them hear well in Spanish. Read Less
Sail Date May 2018
I was on this cruise 2 months ago for another short weekend and then we booked this one again with some friends who have never cruised before. Even though I'm used to the larger Freedom-class and Oasis-class ships, we loved everything ... Read More
I was on this cruise 2 months ago for another short weekend and then we booked this one again with some friends who have never cruised before. Even though I'm used to the larger Freedom-class and Oasis-class ships, we loved everything about this one as it's perfect for a weekend getaway and it was even better as an introductory cruise for first timers. I love Coco Cay and the new additions they have coming over the next several months are going to make it worth revisiting. Nassau is, well, so enough said. We just got off the boat and went to the bars and restaurants at port. My only complaint was the My Time Dining which was a disaster. You have to have a reservation for it if you want to be seated in a in a decent time as we were told it would take an hour which honestly defeats the purpose of doing My Time Dining. This was only my second time doing My Time (we did it on our earlier Enchantment cruise) and it worked pretty good but this time really set me off. We got in the line around 8:00 and it was very long for those with My Time reservations and even longer without and they weren't moving. We eventually got fed up and left after about almost 45mins in line and went to Windjammer. Soon as we got our first plate and sat down we were told that it would be closing at 9 giving us only about 15mins to eat and they had already started taking up the food. I went to guest services to complain and asked to be moved off of My Time and explained the situation only to be told there is nothing they can do and that we should have gone to the dining room no later than 7PM and that we should go to Park Cafe for dinner since it's open until 3AM (which has a few sandwiches, pizza, burgers and hot dogs). I was pretty upset and told my first time cruisers that this is not normal. Since we didn't want to risk it again, we booked Chops the next night and Chefs Table the final night and both were amazing. This could have been a one off, but RCI really needs to fix this program because it's not really My Time Dining if you have to have a reservation every night which at that point, you might as well just sign up for their existing dining times. Also, for Guest Services to pretty much say "tough" was not acceptable either but this was the only time I've had this issue. Read Less
Sail Date May 2018
My travel agent booked it. We had never sailed on Royal Caribbean and want to see what it was like compared to our other experiences. Rooms were nice and the staff tried so hard to accommodate you but there wasn't enough of them to ... Read More
My travel agent booked it. We had never sailed on Royal Caribbean and want to see what it was like compared to our other experiences. Rooms were nice and the staff tried so hard to accommodate you but there wasn't enough of them to go around. Trying to get a beverage at pool was tough. My husband had to get up and get them or wait a long time before someone could get to you. Ordered breakfast in our stateroom for the first morning on the ship and it never came. We ordered for 8:00 am and by 9:00 I finally cancelled it. They tried to make it up by sending cupcakes, a bottle of red wine, and chocolate covered strawberries, nice gesture but I am a diabetic. Got sick on ship and wanted some Imodium which they wouldn't give to me without seeing the doctor and was told repeatedly there was no charge but on my final bill there was a $144.00 medical charge for 4 pills!! Read Less
Sail Date May 2018
We spent more money thinking that we get a better experience on Royal Caribbean especially their infant in room baby sitting services. When we boarded, we learnt there is no trained staff available for that cruise. The main dining room ... Read More
We spent more money thinking that we get a better experience on Royal Caribbean especially their infant in room baby sitting services. When we boarded, we learnt there is no trained staff available for that cruise. The main dining room menu is very limited and the dishes we tried are not so tasty. We got bored of the food on the third day as the menu was pretty much same all the three days. The timings of the youth programs and infant programs are little off. The positives are the stateroom service and all the crew on the ship. These people are hard working people and really passionate to provide the best service. The embarkation and arrival procedures are very good. The shore excursions are expensive. The coco cay island experience was great. The beaches are very clean and very well maintained. Overall, I don't think it is well worth the money we spent. Read Less
Sail Date May 2018
The staff made the experience exceptional! Room staff like Myra, who went the extra mile to make animals out of towels... Like Marcell, Who went that extra mile for my fiancé and myself the entire trip! Tina from the casino cashier was my ... Read More
The staff made the experience exceptional! Room staff like Myra, who went the extra mile to make animals out of towels... Like Marcell, Who went that extra mile for my fiancé and myself the entire trip! Tina from the casino cashier was my good luck charm, Marley from the casino bar was my savior when I lost (LOL) . The staff is what makes this cruise so amazing! The food... That's an entire different story! Let's just say, this cruise was everything I expected and more for my first time! There was so much to do on the ship, we couldn't even find time to do everything! The duty free shops are amazing! Great deals and giveaways on a daily basis. Every night there was a themed show or party! The game shows were so delightful, funny and definitely engaging. The boat was so diverse in age, ethnicity and preference. I never felt so cormfortable. Royal caribbean is a home away from home! Read Less
Sail Date May 2018
As a first time cruiser, I enjoyed every part of the cruise other than the uncontrollable weather. That only was the staff friendly kind and very cooperative, but also each member of the crew made a point to make our experience enjoyable. ... Read More
As a first time cruiser, I enjoyed every part of the cruise other than the uncontrollable weather. That only was the staff friendly kind and very cooperative, but also each member of the crew made a point to make our experience enjoyable. I was unsure of what to expect for my first cruise experience and was certainly blown away by what I received. our state room attendant was friendly and courteous throughout the entire journey. He even created some very creative towel animals to entertain us with each evening and afternoon. The main dining room had incredible food to a level I would describe as gourmet. I also enjoyed snacking throughout the cruise at the available places. One of my favorite parts of the cruise was the coffee shop that offered spiked coffee’s to add to our cruise experience. I look forward to coming back and enjoying the food, service, and fun! Read Less
Sail Date May 2018
My wife and I called this trip our ‘let’s give this cruising thing one more shot’ cruise after our last (and first) cruise just didn’t meet our expectations and boy, did this cruise change our minds. The difference? On board ... Read More
My wife and I called this trip our ‘let’s give this cruising thing one more shot’ cruise after our last (and first) cruise just didn’t meet our expectations and boy, did this cruise change our minds. The difference? On board activities, entertainment, and just the general vibe on the ship. This cruise was a celebration from the time we left port until we got back, our last cruise was just a classy means to get to some nice ports of call, but nothing in between. We’ve learned that line simply catered to a different clientele. We flew into Fort Lauderdale from Tulsa, Oklahoma the night before and stayed at the Hampton Inn North due to its proximity to the airport and because they provided free airport transportation. After calling them for pickup, we stood outside in a very chaotic pickup area in a thunderstorm waiting, and waiting, and waiting. After half an hour we called again, the receptionist transferred us directly to our driver, and we were told he was 10 minutes away due to traffic from the storm. Hmmmm, 40 minutes to get there from 2 miles away? He finally arrived, loaded us up, and got us back to the hotel in about 5 minutes so where he was for that other 35 minutes I have no idea. Otherwise the hotel was great ($120) including our transport back to the airport in the morning (which again took only 5 minutes) where we met our transport to the port on Miami Port Express ($19 PP). Transport down to the port was seamless, arriving around 11:45. Embarkation was also seamless, we were on board by 12:15, maybe 12: 30. All told, flying down to FLL the day before plus the hotel and transport cost was about equal to flying into Miami the day of the cruise and in our opinion much less stressful and more restful than getting up really early and traveling the day of the cruise. We were told all rooms would be ready around 1:30pm so we had lunch in the Windjammer Café, explored the ship front to back and bottom to top, and then hit the pools with the stuff we had packed in our daypacks. One note, towels cost money on Royal Caribbean! They charge your sea pass card $25 per towel and then refund it when you return it. We had an ocean view room for this cruise, definitely a down grade from the balcony we had on our previous cruise. I had received an offer to upgrade to a balcony if one became available for $200 total a few weeks prior to sailing and signed up for it, but never got the call. It didn’t matter, though, this cabin was a bit small but was fine. We did notice that the stateroom category of Large Oceanview was a much larger room and also came with a mini fridge, something worth considering when booking this class of ship. Enchantment of the Seas is a nice, mid-sized, ship. It’s very clean and well appointed and my wife, who is prone to motion sickness, appreciated that the main dining room, the windjammer café, and the theatre were all somewhat mid ship. We weren’t impressed with the food. We ate all of our dinners plus one breakfast in the main dining room and the remainder in Windjammer. I thought the layout of Windjammer could have been better, there was no start or end point to each station and the food offerings didn’t seem to vary much from day to day. Same with the dining room, it seemed like the menu was quite similar every night and there was nothing special about the menu on the one formal night. The Windjammer was definitely the place for breakfast, we expected a rather lavish spread in the main dining room but found the menu only had 3 or 4 offerings, any of which you could get at the buffet. Service in the main dining room was very good. One night my wife thought her beef was undercooked and she had a new plate in front of her in just 2 or 3 minutes. Our 4 night cruise made stops in Nassau, Coco Cay, and Key West. The Nassau stop was the longest, arriving at 8am and not leaving until midnight. We chose to create our own walking tour of Nassau over a shore excursion as most excursions included time at a beach and we were due to be at Coco Cay the next day. We then took a sunset harbor tour excursion that evening, which was very pleasant. If anything, it was too long as we cruised around the back side of the island at the same speed as the front side without much to do or see. Coco Cay would have been a great beach day, however we had some thunderstorms roll through that caused us to retreat back to the ship after the beach BBQ. The improvements they are currently adding to Coco Cay will make it a simply fantastic destination by the end of the year and it will eliminate the use of the tenders back and forth to the ship. Key West was fantastic, once you were allowed to get off the ship, and we thought that they should take some of the time spent in Nassau and allocate it to Key West instead. You simply can’t take see much of it in the 6 hours you have. That brings me to the issue of getting off the ship in Key West. US Customs and Border Patrol required an ID check of every single passenger prior to anyone leaving. You are directed in the morning to one of the dining rooms where you wait to dock and for CBP to board, set up in the theatre, and then check you one by one. They took their sweet time to get started and then every single passenger stands in a long line going up and down stairs and winding through nearly the entire common area of the ship until you get to the theater where the agent checks your ID and a cruise employee punches your room card. It’s a ridiculous, time consuming, frustrating process that, in my opinion, could be performed at any time after we left Nassau. Once finally off the ship, we went on an Everglades Kayak Tour which was fantastic and then we hurried down Duval Street to the butterfly museum and the southernmost point marker. Again, a later departure time would have made our day much better as there is so much to see and do in Key West. Given we were only 120 miles or so from the Port of Miami, it sure seems like they could depart later and still arrive at 7 the next morning but even with our 5 pm departure, we didn’t dock back in Miami until exactly 7am the next day. As I mentioned above, from the very beginning, this cruise is a non stop celebration. From the departure party, to the 70’s music show led by the cruise director, to the celebration of the cruise staffs national heritage, to the recognition of the chefs and meal staff, there is always something to celebrate and cheer for. Entertainment was also very good from the theatre performances to other activities throughout the ship. The Newlywed show was a real hoot. I attribute a lot of the fun to the attitude of the cruise director, he simply has just as much fun as the guests regardless of how many times he’s done the same thing. Disembarkation was another pain point for me, probably more due to our inexperience with the process on this cruise line than anything else. Everyone is assigned one of 16 departure groups, those having earlier flights in the higher groups. Our instructions were to meet in the theater at a specific time based on our group number and that each group would then be called to disembark. We went to the theatre at the appointed time, sat with maybe 50 other people, and waited, and waited, group time slots came and went with no announcements. Finally someone came in and announced all remaining passengers, at which time we went and stood in a line that wrapped around the ship. It was painfully obvious at that point that everyone that had done this before just went and got in line whenever they were ready to leave. Lesson learned! Read Less
Sail Date May 2018
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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