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Very Good

Crystal Serenity

Wellington

Our first Crystal cruise; we began cruising in 1998 and have taken at least one a year since, 8 with Oceania.  The Serenity is a beautiful ship, meticulously maintained and extremely comfortable.  The  sea days offered many activities, great lecturers, current films etc.  Our stateroom was compact and there was plenty of storage.  The bathroom had a tub - risky getting in and out - and the two vanity sinks were convenient.  The guests were friendly, active, well-traveled and easy to chat with.  The crew and staff are exceptional, many are long time employees and their eagerness to help and their friendly nature added to our enjoyment.  

Our sole complaint is with the dining policy.  We chose late sitting and a table for 4, thinking we  would meet another couple. Another couple never joined us yet our table remained set for four.   Our table was next to several large tables of 8 and the area was noisy.  The serving staff seemed to rush around, were eager to finish their shift.  This was not the leisurely dining we expected aboard a Crystal ship. After 3 dinners in the dining room, we dined at Tastes, the informal restaurant placed where the covered pool use to be.  Tastes became our restaurant of choice.  No additional fee is required but reservations are.  Tastes offered us a limited and unique menu; leisurely dining, a quiet atmosphere and we were not rushed.  We also dined at Prego 3 times, nothing exceptional; we also dined once at Silk Road, the Asian restaurant, and the smell of raw fish was upsetting.  We could not understand why tables were empty in the specialty restaurants and the dining room was crowded and noisy.  Guests could not just walk in at the last minute to dine in the specialty restaurants.  No sharing of tables as offered on Oceania ships.  Guests we spoke to who selected the dining by reservation also complained about being seated near a serving station or in a noisy area.  We asked for a different table for 2 and were told none were available.

Fortunately we had Tastes.  We cancelled next year's cruise aboard the Symphony when we were told there is no Tastes restaurant on that ship.  

For us to return to Crystal and their new ship due out in 2018, the dining policy needs to be changed.  Open seating and any time dining has to be implemented.  The set dining time is out of date.  We were told the galley can't handle the any time open seating concept. 

On a different note, formal attire for women need not be a long gown; many women were dressed in slacks with a "dressy" tunic.  I wish I knew that before packing!

Dining can be a problem.

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