I chose this cruise because of the itinerary - visiting places I had not visited before in the Caribbean. This was my first time sailing on Crystal Serenity and the ship was as elegant and well appointed as I ...

3 photos

Sail Date January 2017

Keith1010

20 Reviews Written

218 Helpful Votes

We Enjoyed Another Wonderful Cruise

Crystal Serenity

Caribbean - All

We chose a seven day Caribbean Cruise leaving Miami on January 3, 2017 as it worked for our schedule. The sailing was on-board Crystal Serenity a ship that we have sailed numerous times. While the cruise ...

Sail Date January 2017

Oren1618

1 Review Written

16 Helpful Votes

Somewhat Disappointed

Crystal Serenity

Caribbean - Western

Beautiful ship. The rooms were just fine. Great entertainment. The song and dance troupe did a fabulous job. Terrific enrichment and seminar programs. Food was quite good, as well. The passengers were more ...

Sail Date January 2017

PaulMCO

12 Reviews Written

45 Helpful Votes

Expecting Five Star --- But truly *** star Cruise Line - No better than others

Crystal Serenity

Caribbean - Western

Yes this is cruise critic and yes I am a harsh critic. This was a first Crystal Cruise and we hoped to make it a habit. We are regulars on Oceania and Silversea and did not find Crystal any better -- in fact in ...

Sail Date January 2017

Memlin

1 Review Written

2 Helpful Votes

Crystal Makes Us Happy---Again

Crystal Serenity

Caribbean - Western

We chose this cruise for a much needed break after a busy holiday season. We flew to Miami on the 2nd and stayed at the Trump Doral. They provided a very nice cruise package which included transportation to the ...

Sail Date January 2017

Refined traveler

1 Review Written

61 Helpful Votes

A refined traveler's expectations not met

Crystal Serenity

Caribbean - Southern

When you can pay $10,000 for an 11-day cruise as we did vs. $4000 for a lower level brand, the difference is luxury and exceeding expectations. On the positive The spa services were exceptional I had the best ...

Sail Date January 2017

Kfhofstetter

1 Review Written

17 Helpful Votes

Disappointed

Crystal Serenity

Caribbean - All

We went on our second Crystal Cruise after taking a trip on Crystal Symphony a year ago. Our experience a year ago was so wonderful that we booked for the next year right away. What happened Crystal? The food was ...

Sail Date January 2017

ricki

2 Reviews Written

1 Helpful Vote

Crystal Sparkles and Shines!

Crystal Serenity

Caribbean - Western

Crystal did not disappoint! Our experience left us eager to return to Crystal again and again. We easily found parking close to the designated terminal and our wait time once in the terminal was less than 20 ...

Sail Date December 2014

Kseelig

1 Review Written

2 Helpful Votes

Some Flaws

Crystal Serenity

Caribbean - Western

We have taken a few cruises on Crystal and for the most part we have been quite satisfied. Service is generally very good but Crystal needs to rethink their tipping policy and advertise accordingly. Is it included ...

Sail Date December 2014

usualsuspect

1 Review Written

1 Helpful Vote

Outstanding Service/Beautiful Ship

Crystal Serenity

Caribbean - Eastern

This was our 5th Crystal cruise. As with our previous cruises, we were pleased with the cruise. On this cruise, my wife and I were accompanied by two of our adult children and they also had a wonderful cruise ...

Sail Date January 2015

sarasotaguy

7 Reviews Written

31 Helpful Votes

Really terrible cruise - go if you want to get sick & get no help.

Crystal Serenity

Caribbean - Eastern

Embarkation was a horror. The ship was not docked where they told us- it was not at any terminal. We took about 15 or 20 minutes to locate the ship. There was no parking lot nearby. We had to drop off our luggage & ...

Sail Date January 2015

Cliosophic

3 Reviews Written

47 Helpful Votes

Crystal Penthouse on Serenity

Crystal Serenity

Caribbean - Western

My first time on Crystal. A few notes for those considering one of the four Crystal Penthouse Suites. 1. For guests in CP category, Crystal do embarkation and disembarkation better than anyone. Car dispatched to ...

Sail Date December 2014

ricki

2 Reviews Written

1 Helpful Vote

Crystal Delivers 6 Star Experience!

Crystal Serenity

Caribbean - Southern

Let me preface my post by saying we had a WONDERFUL time on this cruise! Great friends, new friends, excellent food, service, and entertainment! I am still going through Crystal withdrawals 5 days later. ...

Sail Date January 2013

Annalise

13 Reviews Written

30 Helpful Votes

CRYSTAL LOSES LUSTER

Crystal Serenity

Caribbean - Southern

Although still very good, this cruise disappointed us from the perspective of service that is Crystal's trademark. The new all-inclusive program has resulted in a profound lack of enthusiasm among the staff. Now ...

Sail Date January 2013

TxnAquarian

9 Reviews Written

102 Helpful Votes

Disappointing Cruise

Crystal Serenity

Caribbean - Eastern

For Christmas 2012, I decided to return to Crystal after a 4-year break to try other lines. I had always said that nothing else at sea compares to Crystal. But this cruise was a disappointment. Too much smoking, no ...

Sail Date December 2012

mrfmurphy

1 Review Written

Thank you Crystal

Crystal Serenity

Caribbean - Western

I was finally able to take my mother on her first Crystal cruise (Serenity 01-04/10-01/11/10).After 30+ cruises on other lines (mostly Holland America and Royal Caribbean), Crystal made it a short and somewhat ...

Sail Date January 2010

Piatravelgal

2 Reviews Written

20 Helpful Votes

Not worth the price

Crystal Serenity

Caribbean - All

Too expensive for what you got.food was good, service was good. Shore excursions were expensive and poorly done. Complaints to the excursion desk were blown off. Not much to do on sea days or in down hours. Okay, ...

Sail Date December 2019