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503 Miami to Caribbean - Eastern Celebrity Reflection Cruise Reviews

Celebrity is my cruise line because of the perks I get from Captains Club elite level. We have been on Celebrity 14 times over the years. The food quality which used to be fantastic is just not as good. Sirloin steak on menu is poor. Drink ... Read More
Celebrity is my cruise line because of the perks I get from Captains Club elite level. We have been on Celebrity 14 times over the years. The food quality which used to be fantastic is just not as good. Sirloin steak on menu is poor. Drink prices have become very high. $9 for a simple vodka tonic. One really good comedian, the Broadway music was good but other shows were ho hum. Too much up selling and not great quality goods in the shops. Won a necklace the first day out which had a supposed value of up to $1000 and I don!t think it is worth $30. Big disappointment in that. The Tuscon Grill was only OK, nothing special. Traveled with family group of 17 people and we had a good time but Celebrity is not the same as it used to be. Also 3 days of rough seas which caused us to only have 3 hours available in Puerto Rico so we didn't even get off the ship. Because it was Easter break there were a lot of kids who were basically well behaved except one group of boys and girls ages 10-13 who were all over the ship bragging about breaking all the rules. Would not book again at spring break. Will probably stay with Celebrity for another cruise or two. We will only book a balcony level and not concierge as there is just not enough value for the extra $400-$500. The casino dealers were not very friendly but some in our party did win a little. The cashier seems to have a problem as everything took way to long to cash in. Read Less
Sail Date April 2017
I chose this cruise for the itinerary. Had wanted at W Caribbean cruise for a change. Ship was gorgeous as always. MDR food was Excellent. Specialty Restaurants were Excellent, Buffet area is better than most, but still a buffet, ... Read More
I chose this cruise for the itinerary. Had wanted at W Caribbean cruise for a change. Ship was gorgeous as always. MDR food was Excellent. Specialty Restaurants were Excellent, Buffet area is better than most, but still a buffet, where other cruisers can be rude and sloppy. Had the perfect weather. The comedy shows were excellent. Was delighted to see IMADE on the Reflection, I had seen him last on the Silhouette so of course the Martini Bar was my most favorite bar area to be in. 2nd being the Sunset Bar with Ricky and Jingle Bells. Did Celebrity excursions, Blue Hole tubing in Jamaica was an awecome experience, jumping off the rocks into the blue hole was breath taking. The Zipline in Labadee is a must do, if for nothing else the scenery is a don't miss! In Grand Cayman the dolphin encounter was way cool. Getting to be in the pool with the dolphins and touching them and kissing them was a great experience. Over all the ship was in excellent condition, the cabin was spacious, the staff is always happy and willing to make sure my cruise was the best it can be. This is my 15th Celebrity cruise and my 25th cruise overall, and I have to say, Celebrity is the cruise line for me. Reflection being my favorite of the Solstice class ships. Read Less
Sail Date April 2017
Background - This was our fifth cruise together, one with Princess and the rest with Celebrity, where we sail about every other year. My wife selected the ship and date while I helped with the cabin and pricing. We skew toward an older ... Read More
Background - This was our fifth cruise together, one with Princess and the rest with Celebrity, where we sail about every other year. My wife selected the ship and date while I helped with the cabin and pricing. We skew toward an older demographic but do not like anything too sedate and prefer things that are a little more upscale without any pretense. Our goal for this cruise was to have lots of time with each other as I travel extensively for work and my wife splits her time between work and volunteering in the community so this is our together time without distractions and no internet. Celebrity will sell you a network connection but we declined. Our cabins in the past have in Aqua Class but we found that we did not use some of the amenities and did get tired of eating in Blu every night. For this voyage we tried Concierge Class for two reasons - it was less expensive than Aqua Class and it offered the right amount of useful amenities for us. The cost saving on the cruise allowed us to dine in four speciality restaurants and still come out ahead. Travel to Port Area - Departure was from Miami but we flew into Ft. Lauderdale the day before using Southwest points then booked a Moveo ride to a hotel about 15 minutes from the port. Moveo was great from FLL to the hotel and the next morning we took a cab to the port arriving right around 11am. Embarkation - After dropping the bags with the porter we went through the layers of security in about 10 minutes then got into the correct line for our cabin class and walked right up to checkin. After the checkin process we went right on the ship and headed to Opus for lunch. Very smooth all around. General - Ship is in great condition and spotless plus all the staff we met were happy and helpful. The first leg of the trip was to San Juan and had a very strong headwind which made for a rough ride on the first two days. It was so bad they closed the Solarium pool as the wave action in the pool would empty one end overflow the other end. Even the crew remarked this was very rough for this time of year. Once we turned south the rest of the trip was much smoother. Some passengers reported motion sickness but I am immune to that and my wife said she felt woozy at times but it was tolerable. Cabin - 9271 Port side Aft The only difference I noticed between this cabin and one in Aqua is the shower in Aqua has more jets plus the provided soaps are a little nicer. Our bed was near the balcony. Being aft we felt movement of the ship when seas were rough and at times it work both of us up at night. Dining - We did not like Opus as the tables were close together and there is a high noise level which made conversations challenging. The food is good and varied and the wait staff is really tries but they do not seem to be empowered to fix problems. For the first two nights we ate at Qsine and Sushi on 5 then headed to Opus for the third night. Upon arrival the greeter sat us at our assigned table of 8 where the self-appointed leader of the table lit into us for failing to show up the past two nights and then began quizzing us about our political beliefs and educational background, "to see if we are smart enough to sit at the table". Not sure if she was crazy, intoxicated, both or something else. We politely excused ourselves from the table and requested to speak with someone about another table and was told to wait. We waited about ten minutes with no one talking to us then left. The next day one of the higher ups contacted us and profusely apologized stating that table was his trouble table and we should have been accommodated with a different table before confronting the troublemakers. He then gave us our choice of two speciality restaurants and moved us to Choice dining. So all told we enjoyed sampling each restaurant except for Lawn Club as the reservations had to moved due to high winds and found all of them great. Entertainment - We are not into production shows and more into music. Rick and Zoe were fantastic having a massive catalog of songs from different genres. The band Blind Vinyl was a poor cover band with the lead vocalist have terrible diction. The violin cello duo was very good and the solo guitar player was just OK. We are a little picky about music as we both have hobbies involving music. Most of our entertainment was being with each other and really connecting. Shore Excursions - Stayed on the ship in San Juan then in St Martin my wife did the Butterfly Tour which she really enjoyed while I went into town for a walk and lunch on the beach. In St Kitts we both did the 4x4 tour with the beach and enjoyed it very much. It is highly recommended on Trip Advisor and lives up to expectations. Disembarkation - We booked the Hop On Hop Off Miami tour that drops off at FLL. Tour was good except it rained a bit so we decided to head back to the transfer point early and get some lunch. The tour combines an overview of Miami with an airport drop off and is a good price plus it gets you off the ship quickly. We met at Central at 7:45am then was through processing and on the bus in 45 minutes. At 1pm another bus dropped us at the airport and we caught an Uber to our hotel before flying out Sunday morning. We like staying and extra day as that is less pressure on making a flight. Read Less
Sail Date April 2017
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though ... Read More
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though you were in their way, they were in a hurry to go nowhere and you were obstructing their path. • Was told by staff in Opus and Seaview Café to give all 10’s on the review • Was told by Crew Director several days to obtain staff names and write them down • Was told three days before cruise ended that the end of the cruise was near and reminded each day thereafter. • Seaview Café issues: o Smoked salmon not kept cold/cool – poorly presented. o Like an anthill with honey on it with people trying to get to food – improved layout would assist with this. o Lack of busing tables – often food/dirty tables were left for long periods o Staff wondering around not helping. o Never offered anything to drink with lunch/dinner such as iced tea /water. o Silverware had to search for it o Salad bar – different veggies on each side o Often food was mixed such as gluten foods in non gluten foods. Probably by children. o Counters not cleaned between pots. o Eggs often not cooked and partially raw o Bacon often not cooked well, still raw o Poached eggs cooked in advance with yellows like boiled eggs o Often no one at the gluten free stations or other stations o No presentation of foods, just in pots cooked in or appeared that way o Often milk or milk products were warm, never found it cold o No cream offered for coffee o Coffee often cool/cold o No fresh berries offered at any meals (Strawberries, blueberries, blackberries, raspberries etc) o Frozen berries offered that were smashed had no flavor at all and often rotten taste. o Saw seafood meal with rice offered at lunch and dinner for more than 4 hours o Food stations often changed locations so difficult to find items searched for previous meal or time of day. o Lack of seasoning of any kind for most foods although the Indian foods were better than other offerings. o Side dishes and type of meat did not go together. Cooked veggies need to be together. o Serving spoons often missing from dishes that should have had them replaced with grabbers which made it almost impossible to pick up items such as sweet potatoes, blood sausage, cooked veggies and chips…. o Fresh fruit very large pieces that had to be cut generally at least 4 times for bite size. Fresh fruit often not ripe or the parts closest to the core or the skin was used. o Soup was void of the product that it was named such as split pea. It looks green but no split peas appeared to be in the soup, same for gumbo. o Needed more vegetable options instead of all carbohydrates. o Cheese – white variety tasted spoiled. o Salmon Salad with mayo – very fishy smell. o Food being delivered to hot stations without any type of coverings from distances of more than 50 feet. o Food appeared and tasted as if poured from cans without any spices of any type. o Hams not fully cooked and very tough. o Serving ware on occasions was dirty. Other plates were so hot you could not hold them. o A lot of staff making multiple trips to the serving bars but not making good use of the trips often only carrying one item. o Appeared there was no working together of the teams in this area. o Very poor management and planning o Big windows for view and outdoor dining was a nice option. o Dining option for smokers would have been nice o Gluten free bread was very good. o Assembled sandwiches, hot dogs, hamburgers, French fries, chips would be a good lunch offering in this venue. o Cheese plates were void o Grill areas did not indicate what was being offered nor what could be ordered. o Soft Serve Ice Cream should have been available to the customers without staff assistance similar to 15th floor service. o Salad greens had unusual taste, similar to that of end of season or over grown taste. o Dessert offerings were nice looking but the last day they took the best and held till that day. Each needed title such as egg custard, chocolate cake etc. • Opus Dining Room o Great friendly ladies working at front entry. o Gluten free options were nice. o Etiquette training needed here, such as placing napkins in lap (not reaching across the table and pitching it toward the other person), placing dishes and pouring drinks. o Lobster was overcooked and more concerning was the fishy smell which indicates that the food was not kept at correct temperature. o Trying to pass salmon off as trout. Salmon was very fishy smelling. o Ordered dinner previous night for gluten free but no one knew what was ordered or from who. (They did eventually come up with a order but it was incorrect and missing items) o Coffee offered or delivered after dessert was finished. o Wine pouring – when paying for each glass, servers re-pour without asking. Also the re-pour is not a whole serving. o Wine – Asian Female asked twice if wanted wine, said No twice, she brought glass anyway and began to serve, reminded her again that no wine was requested. o Alcohol – constantly questioning us that we did not have an alcohol package. Did not seem to know what to do. (Price too costly for those who do not drink until intoxicated). o Better service in this dining room but needed training on lying out of silverware and glasses. Not cool to serve water in gold fish bowls and very thin glass at that. o Tables too close to the glass wall in the center of the dining room, difficult to move chair and get into the chair. • Stateroom o Nice size rooms and closets with a lot of hangers. Safe in working order. o No retractable clothesline for wet swim suit in shower for drying o Robes too small for average-sized man o Beds and pillows are uncomfortably firm o Often A/C would go off and would get very warm or awake sweating o Breakfast not edible: Eggs, sausage, toast, coffee were served cold, while milk and melon very warm o Never knew room attendants name although he did a good job o Luggage was left outside of room when delivered o Two luggage tags were left for debarkation when we had four thus had to go to Customer Relations for additional and stand in very long line. o Poor line of soap, hair products in bathroom. Prefer dispensers for this. • Halls of Ship o Obstructions in hall such as trash, dishes, trays full of dirty dishes, vacuums etc. o Staff never allowed right of way to visitors, often pushed way around them • Communication o Ship Captain failed to inform us that we were in a Tropical Storm although we received notices via our cell phones thru weather services. o Ship Captain never updated us on the 30 year old male that was taken by US Coast Guard as he promised. o We could not hear the Ship Captain messages when in our state rooms. o Schedule of Events – mostly sales or options for the ship to make more money. Very few free events to attend without costs. • Boutiques / Shops o Clean and well maintained o Pricey o Need lower cost options as well • Bars o Service very slow, too few employees for the number of patrons o Often saw persons over-served with alcohol. Very intoxicated. o Needed more or larger smoking areas as they were packed all the time • Specialty Coffee Bar o Asian female rude to all and made one guy get back in line to get him and his wife a coffee. o Great pastries at this bar (Only place on ship with gluten free pastry that was excellent) • Sushi on Five o Great friendly quick service o Food was good but should be included in cost of cruise • Solarium o Awesome relaxing place o Good relaxation music o Great loungers and not to warm, like the partial open windows to allow air flow o Had the best coffee in the whole ship • 15th floor o Needed hand rail for both sides of walk ways on the deck. o Wind was painfully strong and dangerous for children and older people. Need notification or closure of area when winds of certain level are present. o Mast Grill Burger/Fries Area was nice. The food was very good. Best part they served to us individually and the public did not reach in and serve themselves. o Lawn Restaurant – over priced at $90, $60, $40 a couple.  Food came out of same door used for bathroom entrance from deck of ship and food not covered when came out the door  Not a good view, faced interior of ship although sold at seeing the ocean and great view. o Bars  Difficult to get to shady areas  Too small of areas  Needed larger smoking areas  Need more staff to handle number of patrons  SunSet Bar - Melvin / Santa / Jingle Bells – did a great job, great memory and super friendly to all.  Need better shelter from damaging winds  Ball Throwing needs to be further away from chairs for safety concerns  Costs for renting covered shelters too expensive at $249 day  Need water mopped up more regularly for safety concerns – often saw running water on deck and pools of water where deck had been washed off. • Casino o Very Clean o Colorful variety of gaming available o Full-service bar in casino was nice touch o Large area allowed comfortable seating • Music o Too LOUD in Center Entertainment area, was unable to get away from it. Intrusive in both upscale restaurants and library. o Not impressed with quality of talent. o Guy that played guitar was ok he was great whistler. o Karaoke – needs to be suited to audience age of songs offered. Some songs inappropriate for children. Indoor bars should be limited to persons over the age of 18 years of age. • Booking o Entered information 4 times before the information was retained in system o Provided credit card information 6 times before it actually stayed in system {although it DID work just fine to charge me for the cost of the cruise}. Spent more time in Customer Relations scanning card AGAIN once aboard ship o Received luggage tags following the cruise in my home mailbox o Received packet day prior to sail on the internet then was able to print luggage tags. o Input and received cruising number twice, the first one disappeared from system. o Price higher for this cruise line than other lines, thus had higher expectations. Always made to feel that we were less than for choosing the buffet or main dining room, rather than choosing the up-charge restaurants. Read Less
Sail Date April 2017
We picked this ship to celebrate our 26th wedding anniversary on the advice of a friend who cruises on Reflection each year. Hubby and I booked a balcony in Aqua Class. We mostly took it easy and relaxed. We hit the hot tubs, the Persian ... Read More
We picked this ship to celebrate our 26th wedding anniversary on the advice of a friend who cruises on Reflection each year. Hubby and I booked a balcony in Aqua Class. We mostly took it easy and relaxed. We hit the hot tubs, the Persian Gardens (a fantastic perk with Aqua Class) and at at Blue 5 of the 7 nights. We at at Qsine one night, which was really good, but so much food! We couldn't even get through all the courses we wanted. For lunch several days we at at Sushi on 5. Hands down my favorite meals were at this restaurant. YUM. Our ship was doing the Eastern Caribbean and our first stop was to be San Juan. Sadly the seas were very choppy on Easter Sunday and it slowed us down, by the time we got to dock at San Juan it was dark and rainy, so we opted to stay onboard (our shore excursion had already been canceled). Second stop was St. Martin. We did a bus tour there and a little shopping, then back on ship for the hot tub and Persian Gardens. Third stop was my favorite. St. Kitts. We did the Beach Break excursion and oh my that was just fantastic. Beautiful island, mountains and beaches together is paradise. Back on the ship we visited the hot tubs and Persian Gardens. (see a theme forming here) Thursday was a sea day. We decided to do the All Access tour as we had onboard credit left over. Lots of walking and my feet hurt, but was really interesting. Glad we did it. Friday we had rented an Alcove up on the Lawn Deck. BEST DAY EVER. If you go on this ship and can afford it, rent an Alcove. You won't regret it. Would we go again? In a hot minute. Read Less
Sail Date April 2017
Celebrity always provides a nice experience. We had a sunset balcony that we enjoyed. Our cabin attendant was wonderful. The food was good in the buffet and dinning room. The specialty restaurants were very good but book early to get your ... Read More
Celebrity always provides a nice experience. We had a sunset balcony that we enjoyed. Our cabin attendant was wonderful. The food was good in the buffet and dinning room. The specialty restaurants were very good but book early to get your preferred time. We changed to anytime dining after the first nite because of an unfriendly waiter. We had good waiters every other nite.We had a large OBC but could not use until right before sailing so excursions and restaurants were difficult to book. We had drink packages which adds to the fun.They should let you use OBC as soon as you book. Some of the staff were excellent but there were several not up to Celebrity standards. We had been to these ports several times so found them average. The entertainment was good, especially the comedians. As usual, the ship was spotless. Overall this was not our best cruise experience but still an enjoyable cruise. Read Less
Sail Date April 2017
We always cruised Royal Caribbean and built up loyalty points to Diamond status. We decided to try Celebrity last April because of the ports and it being a part of the Royal family. It was not a problem transferring the status level to ... Read More
We always cruised Royal Caribbean and built up loyalty points to Diamond status. We decided to try Celebrity last April because of the ports and it being a part of the Royal family. It was not a problem transferring the status level to Celebrity. We are empty nesters and cruise by ourselves, the kids aren’t interested. Another reason we chose Celebrity Is that is seems to be more adult oriented. We didn’t really see very many children, a few teenagers. The cleanliness and friendly staff of the ship also impressed us. Living in South Florida makes for easy access to cruises are an easy drive. Leaving and arriving in Miami is beautiful. We started booking suites on Royal and booked one for this cruise- we are hooked on suites now. On Celebrity you get a butler and he was a wealth of information with top notch service. He also told us about his experiences while working on a ship on an Alaskan cruise- we did book one onboard after hearing about the beauty and his adventures. From start to end Celebrity treated us like we were the most important person on the ship. We like the suite amenities- the exclusive dining room and lounge. The dining room is smaller than the regular dining room. The Lounge, Michaels, is a cozy intimate bar with friendly staff. In the suite only dining room , Luminae, you have a slightly different menu, you can get the main dining room menu, you just have to ask. The food was excellent. On one evening we were bothered in the dining room by a rather loud couple a few tables away that felt the entire place needed to hear them. This went on for a while. you could see other passengers getting frustrated too. We quickly finished our meal without desert and left after telling our wonderful server why. The next day the head waiter came to us and was very concerned that we were not happy. We told him it was not our server but the loud couple... We told him how much we loved our food and server and we didn’t want to be seated anywhere else. He said we should have told him about the couple( we didn’t want a scene created at the time). The staff went above and beyond to make sure we were happy while dining. We did try the sushi in the specialty restaurant- very good. We felt the prices were reasonable. Shore Excursions: Debarking for shore excursions is very organized and timely ( we had one nightmare experience on a Royal ship). Returning is also easy. Don’t wait until the last minute to return. The places we visited do take US Dollars. We did Segways in San Juan , our time was bumped to late afternoon.You have to pass a Segway proficiency driver test due to the hills and cobblestones. Four people were refunded their money due to difficulties mastering the Segway and returned to the ship. We finally started as the sun was setting. It was really beautiful to see Old San Juan and the fort at night but would have preferred more daylight. We learned a great deal from our tour guide. We did Snuba in St Kitts- So much fun, we didn’t want it to end. Our tour guide was very attentive and pointed out various sea creatures. In St Maarten we returned to “ Jet Blast Beach” with an excursion . We went on a previous Royal cruise a few years before, we took a local taxi right outside the cruise terminal, and boy oh boy has it changed. The formerly small resturant /bar on one side is now a huge venue with a nice sized gift shop. If you want to sit at a table to see the jets you must order food or drink. They have a board listing the flights and times. The beach is on the small side, get there early if you want to rent a chair and umbrella or get a beach spot. The water is a beautiful blue and warm. BEWARE of the jet blast!! DO NOT HANG ON THE FENCE! People do get seriously hurt and yes die when the departing large jets take off, they literally get blow off and get slammed on the road/ curb. It is a tiny two lane road that separates the landing area and beach. Do be prepared to get sand blasted on the beach if you are in the immediate perimeter of the blast. We walked over to the small outdoor “Mexican” resturant nearby to grab a bite to eat while waiting for our return van. It was good and not too pricey. We enjoyed the variety of entertainment and activities on board. We would go again. Celebrity has spoiled us and highly unlikely we will ever use another ocean cruise line- they are that good. We did book our Alaska cruise while onboard, more perks with a small deposit if you book onboard. We are very excited about our upcoming Celebrity Alaska Landtour and cruise! Read Less
Sail Date April 2017
The service provided was exceptional. This cruise, by far, was the best we had been on! The staff was extremely courteous and friendly, always with a smile. The cabin attendant was fantastic and always kept our room clean and inviting. The ... Read More
The service provided was exceptional. This cruise, by far, was the best we had been on! The staff was extremely courteous and friendly, always with a smile. The cabin attendant was fantastic and always kept our room clean and inviting. The food was absolutely delicious! We enjoyed every meal presented. The restaurant staff were courteous and offered wonderful suggestions about food and drink! All the excursions were professionally conducted, and the native staff were very knowledgeable about the tours and history associated with those tours. We enjoy not only experiencing the tours but learning of the culture and history of places we visit. Most of our activities keyed on relaxing and doing "nothing" in abundance! The embarkation and disembarkation processes were fantastic. We took advantage of Celebrities "ship to airport" valet program. This enabled us to send our bags, with correct airline tags attached, directly to the airport. We only had to worry about getting ourselves to the airport without hassling with the luggage. Made the trip home so much easier. Overall the best cruise we've been on and will likely stay with Celebrity. Read Less
Sail Date April 2017
This was our first cruise with Celebrity and we enjoyed it very much. We have been on about 15 or so cruises, mostly with Princess so will add a little comparison here and there. First off let me put this all in prospective. My husband ... Read More
This was our first cruise with Celebrity and we enjoyed it very much. We have been on about 15 or so cruises, mostly with Princess so will add a little comparison here and there. First off let me put this all in prospective. My husband and I are in our mid 40s and we were in a Sky Suite for this sailing. Vacations are a time for us to relax as we both have professional careers and own a small business. We are realistic, open minded, and try to keep our expectation in check. Miami: We arrived the day before and stayed at the Intercontinental downtown. It offered a variety of places to walk for dinner and entertainment. We took Uber here and to the port the next morning. Had no problems with either and would recommend. Embarkation: This was the fastest embarkation we have ever had. I think our hotel checkout took longer than security and check-in at the port. We arrived dropped our luggage off with the porter who pointed us where to go. Always tip your porter. Being in a suite we entered the priority door side of the terminal and showed the ladies our paperwork who then directed us to security. There was only one couple in front of us so it moved very fast. We then went upstairs where we were greeted by a queen and directed to the check in counter which we were able to walk right up to without waiting. We were quickly checked in and told to see the concierge who was standing behind us. The concierge told us to follow him and that we were just cleared to start boarding. We went up the escalator and walked right on board. The way it happened we felt like the concierge was waiting on us to arrive so we could all start boarding. (lol) After embarking, we walked around the ship to explore and find where everything was located. Ship: Our first impression of the ship was how great it looked. There were multiple places and venues to hang out which seemed to disperse people well. Having only 2 sets of elevators, there was always waits and crowds at the back banks of elevators. The layout was nice and easy to get where you wanted to go. The Hideaway and Game room hidden in the middle of the ship on stateroom decks gave people a quiet places for people to relax and lounge around. Everything was always clean as is expected. The aft cabins had issues with their toilets on and off during the second half of the week due to the main pipe being clogged. Wish people would stop flushing things that aren’t allowed. The other big thing I noticed, or technically didn’t notice, was vibration during docking or departing. On Princess, especially aft, we could always feel vibration during dockings. It was never an issue but we noticed it. On the Reflection we felt nothing. And actually a few times we didn’t even know we left or arrived somewhere until we looked outside. Cabin: Cabins were ready exactly at 1:30. We had an aft Sky Suite on deck 12. For us, this was the perfect size. Enough room to relax and enjoy the room and not excessive space that we really don’t need. There was so much storage that we barely filled half of it. All light color woods which made the place larger and gave a modern look. The bathroom had a nice tub/shower combo with a large rainfall shower head and a hand held. Again, there was lots of storage with two cabinets and 4 drawers. The balcony was of nice size with a large table and 2 reclining chairs with foot stools. We had our breakfast delivered out there a couple mornings. Our butler was poor to average. Upon meeting him, he was in a hurry; he just introduced himself and didn’t really explain anything. We asked him if we needed reservations in Luminae which he said we did so we told him to get us in either at 6 or 630. He never notified us of the time he arranged and when we checked he had not made any reservations. He brought us our breakfast every morning and more than half the time forgot items. We weren’t really sure what to expect from him. Upon meeting it would have been nice for him to go over his duties and explain how to contact him at the very least. Our cabin steward was great. He was in and out like a ninja and everything was always perfect. But we are low maintenance and keep our cabin tidy. He would ask every time we saw him if we needed anything or if something wasn’t right. Lifeboat Drill: I just wanted to mention this as a comparison with Princess. On this cruise there were many more muster station than on Princess which meant more dispersion of people and not having to deal with herds of people arriving and leaving. Of course you still had the bottle necks at the stairwells & elevators post drill. It’s almost impossible to get around that. We also didn’t have to bring our lifejacket like you do on Princess which makes it easier to go somewhere else after vice having to return the lifejacket to your stateroom. At our drill, we happen to have a couple sit with us that we became friends with and hung out with for most of the cruise. They were so much fun and had very similar personalities. Bars: This is one area I think Princess is better. Princess has more bars and more open bars during the day whether it’s a sea day or port day. The only inside bar that seemed to be open during early afternoon was the Passport bar on deck 3. And the bartender there always seemed a little rude, slow, and not wanting to be there. The pool deck bars also seemed to be slow and understaffed. I think overall they need more bars open and bartenders on duty. For example, there typically was only 1 at the Passport bar during the afternoon. The Sunset bar was great and offered wonderful views. This was also the place to be for sail-a-ways. I loved how the Martini bar’s bar top was frosted. It actually kept your martinis cold till the end. We enjoyed the World bar on deck 5 after dinner each evening. They make some great specialty cocktails. But be forewarned they can only make what’s on their menu as they don’t carry bottle watered, sodas, or other mixers not needed in their menu cocktails. They were always pointing people elsewhere for water and sodas. Concierge Lounge: Michael’s Club was absolutely great. On the first day upon entry they ask you your cabin number and from then on they knew you. That first evening the concierge was able to fix our butler’s lacking and get us into Luminae every night at the time we wanted. They were also able to squeeze us in QSine when we asked later in the week and on the Ship’s Tour. The whole staff here gave outstanding service all around. We came here nightly for pre-dinner drinks and canapés and after the first night they knew your drink preferences. They also had live music on 3 nights during pre-dinner cocktails as well as a couple lectures during the afternoon throughout the week. A great place for some quiet time to chat with the friends we met at the lifeboat drill before dinner. This perk alone is another reason we will book again. Specialty Restaurants: We ate at the Lawn Club Grill on the second night. The weather was bad with gale force winds and a rocking ship. This caused us to have to tuck our napkins in our pants and eat our salads quickly before it all blew out to the lawn but our meal was great. I had one of the best NY strip steaks I have ever had. You can assist with making your “flat bread” if you choose which is more like a pizza as it’s quite large. But it was very good. The whole experience was worth the price. We tried QSine on the fifth night. Again another great meal and experience well worth the price. Our service was great but it would have been nice for her to push us to focus on fewer courses. We ordered 13 courses and by the 10th we were so full I thought I would need a wheel chair to get back to the stateroom. We cancelled the last two courses which we really wanted to try but just couldn’t. Later we were told for a couple that 5 or 6 courses is probably ideal. We thought some of the courses were much bigger than they needed to be. If they were a little smaller you would be able to taste more before getting too full. We also did Sushi on 5 one day for lunch. It was good and not too expensive. If you like sushi it’s worth trying. Would do all of these again but next cruise we also want to try the others. Dining Room: We never ate in the main dining room since we had access to Luminae. Only ate here for dinner and lunch once but wished me made it to lunch more as the menus were great. We were also able to order dishes off the main dining room menu if we saw something we wanted to try which we did a few times. You just had to ask to see that menu. The food and service was outstanding. I didn’t have one bad meal. Did I mention the service was outstanding? Anything we wanted they would have gotten. We never had to wait when arriving. In fact, there was never anyone else coming in at the same time unless we were eating with the couple we met. If I had to complain, I would say their wine selection was pretty poor. I normally drink Italian or French red but they mostly stocked Californian which was ok but a better wine selection would have been nice. And with our great service it was the little things that enhanced the experience. For example, from the first night, they knew who we were, our stateroom, and what beverage package we had. So we never had to take out our cards for drinks or extras. They also remembered your drink preferences and tastes which was amazing as we had a couple different waiters. If I had to compare the food with Princess I’d say it’s a close match. The service goes to Celebrity but it’s also not equal to compare Luminae with the main dining room on Princess as Luminae is a smaller venue with a much better server to guest ratio and less total guests to satisfy from its dedicated galley. Buffet: We never really ate a full meal in the buffet. We only used the buffet a couple times for snacks when coming back from excursions and needing something to tie us over till dinner. For the most part it was all good. The food was warm, we were always able to find a seat pretty quickly, and drink waiters were always close by. We liked how it’s laid out in stations which eliminates lines and makes it easier to get your food. I would suggest just walking around to see what they have before deciding and loading your plate. My husband complained the mid-day options were the same each day but it didn’t bother me. Food Stands: The only other places we tried were the Mast Grill and we got cookies & desserts from the Café on 5. The Mast Grill was ok. The burgers and fries we no different than on Princess except you could get sautéed onions and grilled mushrooms on your burgers. The cookies & desserts at the Café were good and the same as you can get in the buffet. We didn’t try the raw bar, the gelato stand, or the Solarium Café. Food: Over all the food was really outstanding. We generally consider ourselves a cross of being a foodie & basic eaters and love dining out in nice restaurants. We were completely satisfied with all our dining experiences. It was an A++ over all. Entertainment: We typically are not the big production number types so did not attend any of those. We did go to the Liar’s Club game show and it was hilarious. Maarten, the cruise director, and the other players put on a great show. Definitely not for children though. We also enjoyed both bands that were on board and the other live music performances. As compared to Princess, there were more live music options on this cruise. I did miss a good piano bar act where I can sing along to while having cocktails. We did the ships tour on the last sea day and it wasn’t bad. It was well organized and I liked how we all had ear pieces to hear the guide at all times. The one offered on Princess is better as you see more places and it’s not as much as an “assembly line” tour because they only do it once a cruise. On Celebrity it’s more for revenue and held a couple times each sea day. Pools: The weather the first couple days was cloudy and pretty windy so it wasn’t quite pool weather but people tried. On the first sea day we tried to find loungers in the Solarium but because of the weather it was packed beyond capacity. We got a couple seats under cover by the main pool. It rained off and on so it was fun to watch those without cover scatter when brief showers happened. We tried again on Thursday to lay by the pool. After a long search we found a couple loungers. There were definitely chair hogs on this sailing and people putting their stuff out really early in the morning to not return to the afternoon. We even saw families who reserved chairs in the sun and shade so they could move when hot. Those were some extremely rude people. The last sea day I just opted to lounge on my large balcony. Drink service was around but it was hit or miss if they were near when you needed a drink. We found it faster to just go to the bar. The pool deck was really the only area on the ship that felt crowded. Tech: The new higher speed internet was actually pretty good and faster than Princess and other lines I’ve been on. Coverage was a little weak in my aft suite but everywhere else it was good. First time we were able to access our account and order stuff via your TV. That was nice. It would have been nice if you could view the event schedule and your account with your iPhone or iPad via an intranet app. Also on your TV there were free and pay on demand movies. They really all should be free. Over all the ship is not as high techs as I would like but things are definitely getting better industry wide. Ships Staff: The ships staff overall was amazing. Outside of the couple bartenders, our butler, and the gal from Cellar Masters everyone was very friendly and helpful. The dining staff went way beyond to make our dining great. Our steward, the World Bar bartenders, concierges, Michael’s Club staff, and even guest services did an outstanding job. The cruise director, Maarten, was great. We would see him daily out and about and say hi. The guest services manager, Julie, was also awesome and very funny. We would see her around daily and she would recognize us and say hi, even if it was just a wave from across the atrium. Fellow passengers: Our fellow passengers seemed to be a bit more sophisticated, well-traveled, and friendlier on this cruise than past cruises. Not sure if it was the cruise line, time of year, or just luck of the draw. There was hardly any rude behavior noticed except for the chair hogs. It was nice and refreshing to not deal with the “shovie pushy” folks and rude behavior. There was a lot more Europeans on this cruise compared to my past cruises which made it more enjoyable for us. We also had about 250 kids on board because of being Easter/Spring break timeframe. Most were well behaved and mainly out of sight. Only exception was a young girl with her grandparents who insisted on running around, climbing on things, and playing on the floor in Michael’s Club during pre-dinner drinks. On Thurs morning we experienced our first Coast Guard extraction. Early in the morning, before we were up, a helicopter came out and picked up a man who needed medical attention. We did not see or hear this but later on in the morning the helicopter returned to extract his wife to be with him. We saw this one and it was exciting to see in person but our thoughts go out to the man and wish him a speedy recovery. Ports: For our cruise we stopped at San Juan, St Maarten, and St Kitts. Due to the weather we arrived into San Juan about 3 hours or so late. Our excursion was cancelled the evening before as they knew we would be late. Once we arrived it was already dark and was raining so we decided not to get off. According to the staff we talked to, it was common to arrive late here. Celebrity should probably adjust the itinerary for next season. In St Maarten the weather was partly cloudy. We took a taxi over to the French side and walked around a bit. Then went back to the Dutch side and walked down all the shops. We had a nice relaxing time ashore. Departing St Maarten we were invited to the helicopter pad on the front of the ship to watch sail-away. This was a nice view and we met quite a few of the ships officers while having sparkling wine. In St Kitts we originally had nothing planned except to get off and walk around. We walked around a bit and then decided to take an island tour with a local vendor. It was only $20 per person and included a couple beers or rum punches. Nice three hour tour and worth the money. There is not much around the port outside of the port shops so I would recommend some type of tour here. Disembarkation: We did the luggage valet for disembarkation. One of the best services cruise lines have done. For $25 per person you put your bags out the night before and don’t see them again till you get to your home airport. No finding and dragging your luggage around. We hung out in our suite until 8 then casually went down to walk off. No crowds, lines, or pushing. Once in the terminal our wait for customs was about 10 mins. It was early enough that the line was short and moved pretty fast. Once outside I called an Uber and we were at the airport by 0840. This was one of the easiest disembarkations yet. Issues: We really had no issues on this cruise. The minor problem of the toilet not working occasionally the second half of the week was an inconvenience. Our butler could have been better but maybe our expectations were too high for him. And once we got home, I noticed that what was charged to my credit card for my account was $5 more than the final bill we had leaving the ship. Not sure what that additional charge was for but it’s not worth my time to call and complain over $5. Last thoughts: We had an outstanding cruise and would sail with Celebrity and on the Reflection again. It was a very relaxing cruise which was what we needed. I’m still in awe at how great the service was. We have already booked a cruise on the new Edge for 2019. Read Less
Sail Date April 2017
This ship was new and the cruise line was recommended by a friend for the middle age group. I wasn't going to write a review because this was our first cruise, and I didn't feel qualified. But as time passed, this cruise ... Read More
This ship was new and the cruise line was recommended by a friend for the middle age group. I wasn't going to write a review because this was our first cruise, and I didn't feel qualified. But as time passed, this cruise vacation left us with very good memories. The cruise line should get my good review - they deserve it. Everyone should cruise at least once and this ship and cruise line will meet expectations of an enjoyable experience. My husband and I are from a rural area, so peacefulness and not waiting in long lines are the norm. Celebrity delivered promptness in every aspect with managing the volumes. The ship offered several areas to relax with all levels of "noise." The dining experiences were all fine. We both could always find something palatable. We felt the programs were good to excellent in that the different ones related to different audience types. The crew was always positive and helpful. This is their job, yet I was left with lingering feelings of family warmth. They were professional, yet personable. The enrichment seminars were good, also. Many centered on wellness and offered valuable information. One thing here is that we would suggest a few programs for the outdoorsman. The cabin was excellent in every way. All the conveniences. Our room steward excellent. The entire ship impeccably clean. I could go on and on, but will just end by saying, this cruise line and the Reflection Crew did an outstanding job. With the thousands onboard, there will always be criticisms, but all in all, IT WAS GREAT. THANK YOU. Read Less
Sail Date April 2017
Just got back from Reflection yesterday. Had a great time. We live in Naples so it was easy to get to the port. Just a couple hours drive. Boarding was easy and quick as usual. We typically like to cruise out of Ft Lauderdale but this ... Read More
Just got back from Reflection yesterday. Had a great time. We live in Naples so it was easy to get to the port. Just a couple hours drive. Boarding was easy and quick as usual. We typically like to cruise out of Ft Lauderdale but this itinerary had St Marten which we wanted to go to. Wife likes Rays Jewelry store there and that was a major factor. We had an aquaclass cabin on deck 11. Cabin was fine but wish they had some shelves in the closet. No big deal but would be nice. Balcony was fine and room steward was excellent. One of the best we've had. We were on Independence of the Seas in January and were very disappointed with the food on that ship. We actually lost weight on that cruise. It was a pleasure going back to Celebrity. The food and service were top notch. You can definitely tell the difference between the two lines. The staff all make a point to say hello and acknowledge you all over the ship. Not So on Rccl. where they try not to make eye contact. Reflection was in great shape and very clean. Food was excellent. Many choices in the buffet and they were open late which is nice for late night snack. Specialty restaurants were very good as was the service. We ate in the Tuscan Grill, Lawn Club Grill, went to the BBQ there which was excellent. Wine and food and good company. Quisine is a must try. Ask for Nathans section. he is a riot!! We had breakfast and dinner in Blu several times and was excellent everytime. Wife likes the Muselex cart that the prepare tableside for you. Ports, nothing special. We just walked around the port in St Kitts. Weather was windy so we just had a couple drinks and went back to the ship and chilled by the pool. St Marten, Jewelry store and shopped in town and had lunch on the beach. Very nice there. San Juan, weather was windy and we were late to get in to port. Didnt arrive until 6:pm so didn't even get off the boat. Entertainment was ok. Not as good as RCCL but they have everything you need. They had some decent shows and good comedians. Martini bar was jammed every night. I would definitely recommend Reflection. Overall Great experienace. Dont listen to the negative reviews. Just go with an open mind and you will have a great time. Read Less
Sail Date April 2017
This was our third cruise and our second Celebrity cruise (our first was on the Solcsitce) and we couldn't be happier! After comparing Celebrity to another cruiseine (in our case, Norwegian) there is no comparison. Celebrity is 2 ... Read More
This was our third cruise and our second Celebrity cruise (our first was on the Solcsitce) and we couldn't be happier! After comparing Celebrity to another cruiseine (in our case, Norwegian) there is no comparison. Celebrity is 2 for 2! It is all about the quality of service. EVERY staff member on the ship truly cares about your experience and delivers high quality, friendly, and fun service. The food in the main dining room was excellent, and the service was incredible (shout out to Denville, Albert, and Oleg!!). The food in the buffet was ok (better than you would expect for a buffet, but obviously still a buffet), but lacked variety (we only ate in the buffet for lunch and dinner). Wine Cellars is a must if you enjoy wine (even if you don't know much about wine like us), and Stephania will make your cruise memorable by sharing her wealth of knowledge (we hope to find out what ship she is on when we book our next cruise)! The wine tastings are a must too. Entertainment was hit or miss. Some shows were great, others just ok (I would recommend seeing them all). The best part is that you get a different show every night, so there is always something to see pre or post dinner. Finally, the Casino bar is a must. Milan, Roger, and Sasha are by far the best bartending trio I ever encountered. They made the trip fun and memorable. Another great cruise by Celebrity! Read Less
Sail Date April 2017
We had a great cruise even though the first three days we're rough seas and rainy. We arrived in Peurto rico couple hours late and rainy. So not a great stop. But that's ok. Had a great trip.  First time on a cruise we had ... Read More
We had a great cruise even though the first three days we're rough seas and rainy. We arrived in Peurto rico couple hours late and rainy. So not a great stop. But that's ok. Had a great trip.  First time on a cruise we had the coast guard helicopter medical vac a person. And then they came a couple hours later and took the wife. It was wild to watch. Hope the man is doing good. They took him to Peurto Rico hospital we were told.  Ship is probably the prettiest ship we have been on. Has bathroom attendants handing you real towels to dry your hands on. Everywhere a ship attendant was passing out hand sanitizer. We loved the cruise director Maarten. He was great. We ended up on the wedding game as, which was embarrassing. But fun The best thing of the cruise, no one hassled you to buy anything!! Not even drinks or specialty restaurants. We had the classic drink package and was able to get pretty much any drink you wanted from coffee, seltzer water, sodas, daquaris, beer mixed drinks. If the drink was not on the classic package, the waiter was good to tell you and offer a suggestion to something close that was on classic package. Never really a problem.  We had $500 onboard credit and was able to use everywhere, no problem at all. Yes in the casino also. I lost though! Even was able to transfer some for extra tip to our room steward. Our total bill was $1.44, yahoo!  We had aqua class 1635 cabin, nice big cabin and balcony with chairs and ottomans, really nice. My husband loved the Persian gardens, he was in there at least twice a day. We all loved Blu restaurant. Small atmosphere and great view. Aqua class we felt was worth it. Also we walked right on the ship due to aqua class, no line. And walked right off ship no lines. We got to eat in blu for breakfast on final day, which was nice to have a sit down breakfast. Not rushed.  Go to the Silent Disco!!! Lots of fun. The comedians were all good. The production shows were lacking, OK! All the fun activities with Maartan the Cruise Director were excellent, he's a lot of fun!!! Read Less
Sail Date April 2017
Having previously cruised on Celebrity, I had high standards as I knew what to expect from the top of the contemporary style cruises. This ship blew me away with good customer service, luxury style dining rooms, and entertainment. It ... Read More
Having previously cruised on Celebrity, I had high standards as I knew what to expect from the top of the contemporary style cruises. This ship blew me away with good customer service, luxury style dining rooms, and entertainment. It didn't feel crowded at all and there was lots for everyone of all ages to do without feeling like an amusement park. Our balcony cabin size was good, a bit cramped for my liking. The food was amazing, the specialty restaurant Qsine was a one-of-a-kind experience and it was one of the highlights of the trip. I don't remember any of the shows we saw so that tells me they weren't unforgettably amazing like Royal Caribbeans' entertainment. The ports were pretty popular so if you are looking for secluded or exclusive ports that other ships can't access then this isn't your cruise. However the staff did a great job of making you feel special. Celebrity is the best of its class, hands down. It is the perfect option for travelers who want a step up from Royal Caribbean but are not ready to try a luxury line yet. I would highly recommend to anyone! Read Less
Sail Date April 2017
Wife and I are in our early-mid 50's, but pretty hip so not into an "old people" cruise at all. We had sailed on Celeb Summit last year (first cruise) and had a REALLY great experience so decided to give it another whirl ... Read More
Wife and I are in our early-mid 50's, but pretty hip so not into an "old people" cruise at all. We had sailed on Celeb Summit last year (first cruise) and had a REALLY great experience so decided to give it another whirl this year for the kids Spring Break. Overall good, but nowhere near the positive level of experience as last year. Reflection is a nice, big boat, but felt far more impersonal, no real quiet outdoor areas, mediocre entertainment, etc. Room was good with a decent balcony, but LOUD for many reasons. Food was very good, but not as varied as Summit. Ports were ok, but we're not big port fans - one exception was Labadee - AWESOME! Opus Dining Room was ok, but not as good as Summit overall. Food was ok in the dining room, but nothing special. Felt like the cafe food level plated for you. Wines were average level and we had the premium drink level. Saw a few wines I buy at Costco for around $10-12 per bottle. Service overall was good, but bar service tended to be problematic in the popular areas. Loved our room attendant. Overall somewhere between a 3 and 4. As my cabin review states, I had trouble with noise in the room. I also tried to get some down time around the pool - that wasn't happening. WHAT IS IT WITH CRUISES THINKING THEY CONSTANTLY HAVE TO BLAST MUSIC??? Yes, I had to yell that. I would start to nod off around the pool in a shady area and then there would be some band or DJ starting up. The DJ was EXTRAORDINARILY annoying running silly pool games, etc. Annoying voice and shouting all the time. Interestingly had an overnight in Miami before we sailed and the hotel had very cool hipster lounge music playing at the pool at reasonable volumes. Really enjoyed that. This was more akin to a college Spring Break Lauderdale pool without all the hot bodies around. Seriously Celeb - please get a clue on this. Most of your clientele aren't into this. We're not huge port fans. Always feel like it's the tourist hustle. Did the Jamaica zip line / tubing excursion which was OK. Chukka is the company that runs it. Not bad. Staff was great and a very good jerk chicken lunch! The real treat was Labadee, Haiti. This a private resort owned by RC / Celeb. It is AWESOME. Beautiful, clean, not commercialized. Fantastic beaches, zip lines, tours, etc. Just gorgeous. Entertainment was mediocre. Couple of good comedians. Everything else was a total bore. Why not show movies? That would have been better. Read Less
Sail Date April 2017
I took my daughter on this cruise to celebrate her upcoming marriage and my birthday. The average person on the cruise was retired and seemed to want a more staid environment. There were few children on board. We stayed in Aqua Class ... Read More
I took my daughter on this cruise to celebrate her upcoming marriage and my birthday. The average person on the cruise was retired and seemed to want a more staid environment. There were few children on board. We stayed in Aqua Class and I would absolutely recommend Aqua Class due to Blu restaurant. Blu was a big highlight...the food and service were simply outstanding and there was nothing the friendly and amazing staff wouldn't do for us. Every night the Sommelier brought us our favorite cocktails without asking, and the staff always greeted us and treated us like royalty. Breakfast there was a treat as well. If you are at all debating, go for Aqua Class. We also ate in QSine the first night because they offered 50% off of the cover charge. I liked it better than my daughter did, probably because I am not used to high tech restaurants. The food presentation, taste, and creativity was amazing! I am still thinking about it. We were on the Eastern Caribbean route, and booked our excursions through Viatour instead of on the ship. I always recommend not booking the ship's excursions as they are overpriced and not nearly as good as what you can book on your own. My daughter and I seemed to be on a different schedule than the rest of the ship and were very surprised at the meal and snack schedules. I found the buffet to be pretty bad, mainly because the food selection and presentation was not to my taste. We also were on a different planet about the shows, which was at the level of a high school performance with laughable choreography and costumes. The comedian did a dated bit that he has probably done a million times. However, most of the quests liked the shows. We thought the musicians scattered around the ship were very good. We upgraded to the Premium Drink Package which is another big recommendation. Before we got on the ship I was confused as to whether lattes, etc. were included in the standard package (they are, but we received different answers from Celebrity on this beforehand) and upgraded because I thought they weren't. However, I am glad that we upgraded anyway, because we could have any drink on the ship we wanted, and I enjoyed tasting some of the specialty drinks and never being concerned about an up charge. We especially loved the Silent Disco and water color painting classes. This is not a party cruise by any means, and those who favor a relaxing, quiet atmosphere will enjoy this cruise. I personally prefer more "joyous" activities. The casino was another low point, with old, uninteresting machines, no personnel to great you, and unfriendly atmosphere all around. It simply did not make sense to us that such a beautiful ship has an older casino that did not care if anyone visited it or not. That being said, my daughter won a jackpot by some fluke, and did not receive any kind of friendly treatment or fanfare. I simply stopped going there at night, which was disappointing because I certainly would have gone every night if the casino was more fun and inviting. The ship is immaculately clean, beautifully appointed, and has a a very lovely staff. There are beautiful places to sit if you do not want to sit right around the pool, which my daughter and I appreciated. Read Less
Sail Date April 2017
We wanted to try Celebrity, as we had heard a lot of great things about this line and about Reflection in particular. While we came away impressed with both, I do not think this line or ship is better than some that we have sailed on ... Read More
We wanted to try Celebrity, as we had heard a lot of great things about this line and about Reflection in particular. While we came away impressed with both, I do not think this line or ship is better than some that we have sailed on Princess, with the exception of the amount of dining venues on Reflection. Both on and off the ship were routine. Suite class embarkation went smoothly. Dining on this ship was the primary feature that I would say differentiates her from some others. We ate at all specialty dining options and found them all to be very nice. Wait staff was helpful and courteous, as expected. Our favorite was Tuscany Grill. Our Sky Suite was located at the rear of the ship and larger than most. It offered a great view from the rear balcony. Suite accommodations were very nice and our cabin attendant was great. Entertainment on the ship was not that impressive. They had three shows by the same group and they seemed to choose obscure songs that few knew. They were talented performers, but we found these shows some of the least exciting that we had seen in 16 cruises. Could be us I suppose, but we felt many ships on Princess, Royal Caribbean, and NCL provided much better entertainment. The shore excursion options were good at each port. Daily activities for the 3 at sea days seemed lacking in more fun activities. The Persian Garden (Thermal Suite) was very nice. However, don't be fooled by them when they say they only sell 50 passes. This was very crowded and noisy. We seldom used it. Overall I would recommend this cruise for those that want to relax, have great dining and want beautiful accommodation. Read Less
Sail Date April 2017
Food in all areas fantastic plenty of officers on show ensuring all was in order, dress of all staff very smart. Well looked after loved the ship, big thanks to guest relations manager Julie Sherrington was so helpful and friendly so ... Read More
Food in all areas fantastic plenty of officers on show ensuring all was in order, dress of all staff very smart. Well looked after loved the ship, big thanks to guest relations manager Julie Sherrington was so helpful and friendly so looked forward to her company she is a star. Everyone should try Qusine for a dining treat every time we go it gets better, and Muranos for a gastronomic treat. The cabin was well cared for by our cabin Steward and was of a great standard ensuring a great stay. The ports were very good and plenty of time was given to enjoy them. The ships cleanliness was excellent and all places looked there best at all times, the captains club was a lovely place to enjoy good company and a few drinks with other captains club members. The overall cruise was memorable thanks to all the staff on board Read Less
Sail Date April 2017
Since we have done the eastern itinerary before, our priorities for this cruise were to relax, cruise in comfort, enjoy great dining, and entertainment. We were lucky enough to upgrade to a corner aft Sky Suite on deck 9 the week before ... Read More
Since we have done the eastern itinerary before, our priorities for this cruise were to relax, cruise in comfort, enjoy great dining, and entertainment. We were lucky enough to upgrade to a corner aft Sky Suite on deck 9 the week before the cruise, and opted for the Go Best package-which included: prem drink package, wifi, prepaid tips, and $300 ship board credit. So glad we upgraded, as this cruise experience exceeded our expectations for all.. We are a married couple, no kids, and in our late 50's for perspective. We live in the Tampa FL area so we drove to Miami the night before we departed and stayed at the Mandarin Oriental Hotel. What a great hotel and experience. Saturday we left the hotel at 10am, arrived at the pier, parked in the garage across from the ship, checked our bags, went thru check in, and we were aboard the ship by 1030am! Very smooth process all along the way. Embarkation process was flawless! On board by 1030, how can you beat that! We first explored the ship and it was in great condition. Very beautiful ship. We were greeted by every staff member we encountered. We had lunch in Luminae which I will review later. Our room was ready by 1:00. After reading many reviews on CC, we were very excited to book a Corner Aft Sky Suite. It was very spacious, great storage, and the view from our balcony was amazing. We met our cabin attendant Cipta, and he made sure we were well taken care of the entire trip. The room was also very quiet. The butler, (after reading alot about this on the CC boards), we knew that we would need to be proactive with what our needs/expectations would be. While our requests were minimal, Bojan spent the entire cruise offering additional services, including arranging for a guest relations escort to get off the ship early in St. Marteen so we could make an excursion we booked outside of Celebrity. He also arranged for us to have an earlier disembarkation time. Dining in Luminae- we were blown away by the level of service and food! We ate all breakfasts and dinners here, and a few lunches. The food was exceptional, particularly at dinner. This was by far the pampering and dining we were hoping for. Since we made a reservation each night, we were able to have the same table by the window for all meals, and our waiter Davut made our experience very special and fun. The entire staff in Luminae went out of their way to make our dining experience exceptional. This perk alone was worth booking a Sky Suite.. Michael's club- our first time here, and again another SS perk. Our bartender Thomas was great, very good at making drinks, and we enjoyed going every eve before dinner. The club was never crowded, and while all drinks are complimentary, even with the prem drink package, we preferred coming here, and being served by Thomas. You also have the flexibility to stop in anytime for waters, sodas, and beer. Very nice. The Entertainment was very good to excellent. The 2 comedians were both great. The special acts were also great, including the 3 singers that did a tribute to the music of Queen. The productions were all very good, some better than others. The live music on board in various lounges was very good, especially enjoyed Willian the Solo guitarist. The aerial artists in several of the shows were amazing. The staff aboard the ship, from the buffet staff (we had several lunches here), bartenders, Cafe Al Bacio staff, and everyone we encountered, were all extremely friendly and more than willing to help with any request. Since we had the premium drink package, we really took advantage of all of the coffee options in the Coffee Cafe al Bacio.. Never found the lines too long, and they were very good about moving people along. They were open by 630a each morning, so for early risers like us it was great. Ports and Excursions. We have done the Eastern route several times, so San Juan and St. Kits were only a brief get off the ship, walk around an hour, then return to the ship and enjoy having the Solarium Pool area to ourselves for the afternoon! We did book a tour in St. Marteen thru Captain Bob. We really enjoyed the 6 hour boat ride, snorkeling, beach,, and overall island tour with our captain,Brett. I highly recommend this tour, it was 6 hours, and well worth it. Overall, The ship and staff of Reflection earned the highest marks from us. We designed our experience to be one of relaxing, dining, and entertainment, and Celebrity exceeded our expectations!! Read Less
Sail Date April 2017
We chose this cruise for several reasons. We had not been on Celebrity but heard good things and wanted to find out. We have previously cruised with Disney (LOVE) and Royal Caribbean (adequate but VERY good deal). We also specifically ... Read More
We chose this cruise for several reasons. We had not been on Celebrity but heard good things and wanted to find out. We have previously cruised with Disney (LOVE) and Royal Caribbean (adequate but VERY good deal). We also specifically wanted this itinerary. I have no complaints at all. Embarkation, disembarkation were both smooth and easy. The ship is beautiful and artwork is not only varied but everywhere! The Cabin was very nice and VERY well kept by our steward. We stayed in an Aquaclass cabin (which at the time was a $60 per person upgrade) and it was definitely worth it. We enjoyed the small perks, especially the water and daily tea and small snack at 4:00. We also enjoyed the Persian gardens (not at all crowded even on sea days). The entertainment was varied and ranged from ok to excellent. But entertainment is a matter of taste. The performers were all VERY good and we LOVED the cruise director. The service was very good...sometimes a bit slow for us northerners but attentive and very accommodating to requests---even when we asked for an appetizer from the main dining room (we ate in BLU every night but one) they got it for us not complaints or long faces. We loved all of the ports. We did one ship excursion, the Island Tour of St. Maarten and enjoyed it very much, The booked our own beach excursion on St. Kitts- Carambola Beach Club- and even if it was a bit more money than other places, we ALL loved it!! We would definitely go again and are looking forward to sailing with Celebrity. There were four of us, two couples. I would say average age on this cruise was early 40;s and up. We are all in early 50's. The atmosphere of the ship is definitely relaxing. Plenty of partying going on but overall it is a quiet atmosphere. It was exactly what we wanted. Celebrity lived up to it's philosophy of sophisticated elegance. Wide variety of activities, some gaming, shopping, enrichment lectures, outdoor pool games, movies, entertainment, crafts, wine and food "classes" --lots more! Read Less
Sail Date April 2017
We cruised Reflection again after celebrating our anniversary, specialty restaurants are outstanding. Shows could be better but overall just a nice upscale experience . Can't say enough about the service and the crew , they are ... Read More
We cruised Reflection again after celebrating our anniversary, specialty restaurants are outstanding. Shows could be better but overall just a nice upscale experience . Can't say enough about the service and the crew , they are attentive to your needs and take a pro active approach to resolving any concerns you may have . Boat is beautiful staterooms large enough and itineraries were indeed great . Will sail again on celebrity but we will try a different boat . This year they actually attempted to tackle the problem of people who reserve lunge chairs all day and never sit in them . They let it be known that they will monitor the deck chairs to make sure this doesn't happen which is a solid step n the right direction . We had premium liquor package and it's nice to not have to worry about what you want to drink . Always something to do and if your bored that's your fault . Went walking and to the gym in the morning while wife was pampered at the spa . Great trip and can't wait to do it again . This time we are going to bring family to join us Read Less
Sail Date March 2017
The two of us chose this cruise because it was a terrific all inclusive deal. We departed Hamilton Ontario airport (great airport, easy parking, no hassle) to Miami, transported to the ship, drinks pkg, all gratuities, internet pkg and ... Read More
The two of us chose this cruise because it was a terrific all inclusive deal. We departed Hamilton Ontario airport (great airport, easy parking, no hassle) to Miami, transported to the ship, drinks pkg, all gratuities, internet pkg and flights all included and returned by transport to the airport and home. The ship is a very nice vessel, I thought that the food in the main dining room was not as good as my previous cruises though. We utilized the buffet restaurant several times and found the food good there and a huge selection. Specialty restaurants were fully booked so we chose "the porch raw bar and seafood restaurant" for my birthday dinner. The $30.00 per person up-charge is a wee bit much in my mind, food is OK but no oysters (raw bar?) and the seafood tower is nice but almost too iced cold to have any taste. Small complaint - I let the ship know that a birthday was being celebrated (you get asked when filling in the pre-board online) but nothing was done, in the past we have had something put in the cabin. The veranda cabin we had was nice and the steward (Bertolino) exceptional. Service in general was good all over the boat. Lots of bars, with decent entertainment - Blind Vinyl were very good. Only viewed one show which was Broadway songs, disappointing and a strange selection of songs, I love the Phantom, not one song from that show was sang. Apparently the Comedian/Ventriloquist was funny. But otherwise they were shows that didn't interest us. Ports of call were OK but found San Juan a bit of a waste of time, got there at 3.30pm and left 6 hours later, so not much time to do anything there particularly if you want to have dinner on the ship. St Maarten and St Kitts were nice, we took a taxi tour on both islands. Tons of shopping, particularly if you want to pay over the odds. Weather was good, last day on-board was choppy seas and affected me somewhat, it calmed down later for dinner time. Embarkation and Disembarkation was a breeze and well organized. I like Celebrity, but my impression was that they have cheapened up a few things, as an example the steak served in the main dining room is sirloin, approximately half an inch thick and not strip-loin steaks as they use to be. So difficult to get a medium rare steak. Drink package folks get smaller martini glasses then the folks on the premium drink pkg or pay as you go. Not a big deal but just something that I noticed. I will probably do a Celebrity cruise again as they tend to give out the best incentives, particularly compared to Princess and Holland. But I'll definitely shop more sites and cruise lines for the best itineraries and incentives. Read Less
Sail Date March 2017
I am a mom of two girls (ages 9 and 10) who cruised with some friends and their daughter on the 3.18 Eastern Carribbean itinerary on the Celebrity Reflection. We have previously cruised over 5 times on RCCL, twice on DCL, and once on ... Read More
I am a mom of two girls (ages 9 and 10) who cruised with some friends and their daughter on the 3.18 Eastern Carribbean itinerary on the Celebrity Reflection. We have previously cruised over 5 times on RCCL, twice on DCL, and once on Carnival. This was our first (and probably last) experience on Celebrity. While there was not much "wrong" with this cruise... I mean heck... its a cruise... any cruise is a good cruise..... there was also not much that was "Amazing" on this cruise. For someone who has never cruised before, I am sure this would be an awesome experience. However we found ourselves bored. There was NOT much in the form of daytime activities/entertainment (unless you consider talks on "arthritis solutions" or officer vs guests bocce your idea of fun). Embarkation was a breeze. They have this running smoothly. From the time we were dropped off at the port it was maybe 15-20 minutes until we were on board with a glass of champagne in our hand. Kudos to Celebrity for expediting this process. As I mentioned, I traveled with my two kids. The kids club was fine. I was appreciative My girls enjoyed some of their activities and some they did not care for. They much more preferred the kids club on RCCL. They did enjoy exploring the ship and finding cool spots like "Game on" on Deck 9 and the "Hideaway" on Deck 7. One area where I was disappointed was the food. Both RCCl and DCL are FAR SUPERIOR in both of these categories. The food on Celebrity is just "eh" in my opinion. The main dining room served the same breakfast (only ordered off a menu) as was available in the buffet. The selections were the same every single day with no variation. We ate in the Lawn Club Grill which was good.... however our waiter was horrible. He could not understand English very well and he messed up one of the girls' orders and he basically insisted that he was right, when he wasn't. We did really Love our waitstaff in the main dining room too.... they were awesome. One thing I did like was that when you ordered a drink they didn't print a receipt and ask for extra gratuity like they do on RCCL. That was a welcome change. Speaking of drinks, the martini bar has some great martinis and the sunset bar is a beautiful place to hang out, be outside, and enjoy the atmosphere. The ports of call were awesome. San Juan - we got off and walked to the fort, explored there and walked around a bit. It was cloudy and almost raining so we did not get off the boat for too long. In St. Maarten we had pre-arranged a sea turtle snorkeling trip with Captain Alan.... it was AWESOME. Highlight of our cruise. The prettiest island we visited too! In St. Kitts we took a taxi to the Marriott and paid for the resort day pass ($59/adults, kids under 12 free). This was great. Kids LOVED the BIG pool and we enjoyed relaxing, swimming, and exploring this beautiful property. As for entertainment on board, our girls liked the production shows. We watched one of the comedians and he was funny, although Celebrity has a different comedian on each cruise. The "cabaret" night was lame. Overall... it was fine. Nothing amazing. Nothing terrible. Just fine. Based on this cruise though I would not book celebrity again for a cruise that had 3 sea days. I need more activities/entertainment. I also prefer the larger rooms of the other cruise lines and the better food of DCL or RCCL. Read Less
Sail Date March 2017
I was tempted to give only 3 stars but because all of our disappointments had to do with being in an "upper" suite I thought it was only fair to stick with 4. Im sure if we hadn't been paying $1,600 PER NIGHT we ... Read More
I was tempted to give only 3 stars but because all of our disappointments had to do with being in an "upper" suite I thought it was only fair to stick with 4. Im sure if we hadn't been paying $1,600 PER NIGHT we wouldn't have been so disappointed. Because my husband is still working we are only able to take 2 or maybe 3 cruises a year. Therefore, when we do cruise we like to stay in the Royal or Penthouse Suite just to be pampered a little. So I don't want to come across as entitled but I'm afraid it will come out sounding like. On past cruises we have really enjoyed Michael's Club. It was never crowded, the service was impeccable and most importantly (to us), you got to know the guests that hung out there because there was only a small number of them. Also, you got to know the concierge very well and they were eager to please. Now that they have opened MC up to the Sky suites we found it had a huge effect on our enjoyment. It didn't have the same ambiance at all. We had a harder time getting dinner reservations than in the past too. Just not the same. Also, on this cruise I think we had a "new" butler. Edwin was as nice as could be but we always had to make multiple requests for the simplest things (water, ice, shampoo). Also, a good butler is good at anticipating your needs. Edwin never anticipated anything. If we didn't ask, we weren't getting it. We'll probably start wandering over to the other cruise lines since we've lost that special feeling we had with Celebrity. Read Less
Sail Date March 2017
Embarkation and Diembarkation was very good. We arrived at 11:00am and were on the boat by 11:35. Getting off was even faster. We chose the express checkout at 7:00am and we were off the boat and in a cab within 10minutes. Service was ... Read More
Embarkation and Diembarkation was very good. We arrived at 11:00am and were on the boat by 11:35. Getting off was even faster. We chose the express checkout at 7:00am and we were off the boat and in a cab within 10minutes. Service was good. Our room was always clean and our steward was always nearby and helpful. Our safe was not working when we first arrived, but we called right away and they came to fix it within 15 mins. Service in the dining areas was great. Except for those taking drinks. More often than not, we either had to go to the bar ourselves or hail someone down to order drinks. I appreciated the fact they were always handing out hand sanitizer. This was a very clean ship. Dining was just ok. Similar to reviews from others, the main dining room menu was bland and boring. Essentially you order a protein each night with mashed potatoes, green beans and carrots. I am not kidding, each meal had the same sides , every night. The Buffett had much better variety for breakfast, so after the first two days we stopped going to the main dining room. The speciality restaurants were better. We enjoyed the Tuscan grill the best, but the food was similar to dining room quality on other cruises. I believe they deliberately push people to the speciality restaurants by making the main dining room bland. Cabin was a good size and was a good use of space. The bathroom was well set up with lots of storage space. The closet should have had some shelving installed on one side. The drawers near the fridge and cabinets above the bed were not convenient for clothing. Room was quiet, which surprised me, since we were close to the elevators. Entertainment. We did not attend any of the main shows. We always find them poor. The bands playing in the centre of the ship were very talented. However, the design of this ship was poor. The majority of the lounges, bars and public areas are located in the middle of the ship. Most are open concept, which means the boat is crowded as everyone is moving through the same spaces. Since the music was in the open area, whatever was playing is what you were forced to listen to on the majority of decks. During the day if you wanted to hang out on the library or hideaway to read or enjoy some quiet time, it was difficult to do so. They too, are open to the center of the ship so you either here the activity noise or the constant ding of the elevators. Your room was truly the only place you could go for some peace and quiet. Also the bars were annoying. Bars that were supposed to be open were closed. There are very few multi-purpose bars, which meant we had to go to multiple bars on different decks to get what we both wanted. Bars also carried different types of beers and wines, so you couldn't always count on getting what you wanted. The most annoying was the fact that you could not enjoy the products in your room fridge even though they were the same products on our premium drink package. That's right, I could walk to a bar and order a Heineken, but if I drank the one in my fridge they would charge me. This made no sense and essentially made the in-room fridge a waste. The ports were fine. San Juan and St. Kitts were great. Lots to do and see. St. Maarten was not our thing. It is primarily a shopping port (diamonds), which is not why we cruise. It also had several beaches, but with several boats in port, they were crowded. We returned to ship after a couple hours. This was our first trip with Celebrity, we will not cruise on this boat again for sure. We may try another celebrity boat or return to Holland America. Read Less
Sail Date March 2017
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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