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11 Miami Celebrity Reflection Cruise Reviews

We had very poor service on this ship. The staff at the buffet was rude. They tried to give me an omelet with out a plate. When I asked for a plate, I was told to get one at the end of the line. The line was long, like every other place on ... Read More
We had very poor service on this ship. The staff at the buffet was rude. They tried to give me an omelet with out a plate. When I asked for a plate, I was told to get one at the end of the line. The line was long, like every other place on this ship. When my wife complained, the manager Dariusz was almost laughing. He had a big smile on his face. Not sailing on Celebrity again. To get a bottle of water you have to stand in line at the bar. This is the water bottle policy.The bartenders serve customers, first come, first serve.So you have to wait for drinks to be made for all the customers before you, to get your bottle of water. When we complained at customer relations, we were told the bartenders are trained this way. When I got the omelet, it was small and dry. Not worth waiting for. The prime rib was dry and chewy from the carvery station. The pork chop was overdone. Read Less
Sail Date January 2017
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the ... Read More
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the TRUSTEE map Celebrity gave us. With a small money inherited from her recent father's death, my wife bought a diamond ring in a jewellery store called Silver of the seas. Back in our hometown, we went to a local store to get it evaluated; it turned out it was a fake diamond (and fake gold), even if the store gave us a certificate of appraisal that I signed, considering that the store was recommended by Celebrity. We tried to contact the seller who would not return our calls. We reached to Celebrity to get help as this shop was on the map (and the logo Celebrity cruise was on the door of the store), but they were not able to help. The reason: yes, the adress was the right one, but the name on the invoice was not the one they had in file. So the shopping guaranty will not apply. The store just changed the name at the top of the check.... We tried to reach the credit card company I paid with, but they can't help: it's a fraud but not on the card, on merchandise. So they are not responsible for that. We tried to get back to Celebrity a few times (and to the store) but no luck. The only chance we have now, is to hire a lawyer, but because we are in Canada and the store in Mexico, the cost would be too high. So 1- never trust Celebrity with the guaranty. They will not help... 2- don't shop at that store. Rings are looking great, prices are ok, but they are fake. I will continue trying to reach Celebrity cruise, but hopefully, this review will prevent other people to trust their guaranty of shopping! As for the boat itself, we were in a bad weather week so the trip was not as fun as previous cruises. Activies and shows on the boat are OK, but less entertaining than Carnival for example, even if the technical quality of the shows is better. Dining is ok, but the choices of menu is not at all sophisticated in the dining room. You need to go into restaurant for more choices... and more money. And small detail, if you go to the casino, you can't play with your room card. You need to bring real money. Over all, Celebrity was a deception for us. We heard a lot of good things, and were expecting a little more but we found it was a little less than Carnival (except for the age average that was really higher). And never, never trust the «shop ashore» garanty with Celebrity. Internet is filled with horror stories like ours where they did not help the customer. This was our last Celebrity Cruise. Read Less
Sail Date January 2016
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin ... Read More
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin Christmas Caribbean this year without hesitation on the sister ship 'Refelection'. Embarkation was busy, however you expect that on a big ship. We stayed with friends in Miami prior to joinung the ship so we were ready and excited for our cruise. The ship was very similar BUT we feel that Celebrity seem to be cutting back so much it was like chalk and cheese. How could 2 cruises be so different? For us we loved the sail always on the Eclipse, picture the scene ........ sat on real grass on lawn club seats being served wine and cheese with a lovely duo playing in the background. Pure class which made Celebrity a cut above the rest and that happened 3 times during our cruise. This cruise it did not happen, when I asked why? I was told that the weather in the Caribbean was to unpredictable for this to happen, HOWEVER they were happy to offer an outside BBQ with the officers for $100 per person. What happened to the unpredictable weather? There was a saying that I learnt from the passengers on this cruise 'Nickles and Dimes' which means that Celebrity are cost cutting that much it so apparent it's scary. The lack of fish and seafood: This is another 'Nickles and Dimes'! The buffet in the Eclipse offered a wonderful selection of fish and seafood, however this was not the case on the Reflection. After day 3 of one fish choice on the lunch menu I asked to see the Head Chef. He said that he would offer another selection but due to his orders from head office he was not able to offer seafood. IN THE MIDDLE OF THE SEA AND NO SEAFOOD? REALLY? He stated and I quote: the demographic on Caribbean cruises was different to European cruises, I then said so what your saying is that Americans prefer burgers and meat rather than fish and seafood and he just smiled at me. Thing is that we may be British but we have many American friends who love fish and seafood as much as the Europeans so that is complete rubbish Chef!! We are not massive meat eaters so fish and seafood is an important part of our diet snd that's one of the many reasons we love cruising... The cabin was lovely as expected but the points we have written about let us down. The staff were friendly but seemed overworked on this ship. The Entertainment was hit and miss but it lacked something that other ships has to offer. If your looking for class and seafood forget the Celebrity Reflection....... We have! Never ever again. Shame on you Celebrity!!! Read Less
Sail Date December 2015
We have always preferred Celebrity to other cruise ship lines, but our latest experience on Reflection was absolutely awful from beginning to end. Not only did this cruise not measure up to our previous cruise experiences on Celebrity, it ... Read More
We have always preferred Celebrity to other cruise ship lines, but our latest experience on Reflection was absolutely awful from beginning to end. Not only did this cruise not measure up to our previous cruise experiences on Celebrity, it fell far short of average. This sailing was packed with people thanks to the drinks package promo. Couple that with 450 children and teens traveling with those adults and connect the dots. Celebrity has never catered to children, or teens, and doesn't have a lot for them to do. So, we had kids behaving badly while their parents were who knows where, doing who knows what. By the second day I was ready to get off this ship. I was sick of dodging running children in the hallways and hearing them screaming through the late dinner seating. Unfortunately, we were still at sea and there was no easy escape. We were assigned a cabin on Deck 7 near the Hideaway. I would never book there again and certainly not on a cruise with a lot of kids. The Hideaway became their gathering place in lieu of anywhere else to go and it was apparently also where they chose to dine. It is not a restaurant, but it was constantly littered with stacked up dirty dishes from the buffet. We were in a stateroom between passengers traveling in a large group. Some were adults, and some were kids. These people continually slammed their cabin door or doors to the extent that the walls of ours actually shook. We mentioned it to them politely, but eventually we had to visit Guest Relations because it got very disruptive. We were assured it would be taken care of. Taking care of it consisted of Guest Services leaving a voicemail message on our neighbor's phone. That resulted in more frequent and more enthusiastic door slamming. On the first day in port we returned to our cabin to discover our balcony, and everything on it, covered with sand. A check of the adjacent balconies revealed that the only sand on those balconies in either direction was in Coke bottles, half filled with sand, and sitting out in full view. There is no excuse for irresponsible and rude behavior, but when it borders on purposefully and provocatively offensive acts, it is the responsibility of the cruise line staff to take care of it. Their solution? "Call us whenever it happens and please accept this credit for $200 on a future Celebrity cruise." Are you kidding? Celebrity's food has always been near top notch. It was no more than acceptably average on this cruise. Most notable was that the food in the buffet was far below its usual level. Dinners in the main restaurant started out well early in the week and by week's end consisted mainly of stews of varying meats. It was nearly impossible to get a reservation for any of the specialty restaurants on any night unless you had cash and/or connections and yet, the night we dined there, the restaurant was clearly not serving at capacity. Re the "Nickel and Dime" complaint we often heard spoken of and complained about around the martini bar at night. This was a legitimate concern and people saw through it quickly and did not like it. We started this cruise with almost $600 worth of shipboard credits. That seemed like a lot, and I was worried about using them up. I shouldn't have worried. We ended up with a $400 bill above and beyond the shipboard credit. We took no shore excursions and bought no gifts. I should have stayed out of the Aqua Spa where massage therapists are taught to offer you a further discounted booking after the massage, when you are least likely to be sensible. All in all a very disappointing cruise experience. The only bright spot was seeing Putu working the Martini Bar. We had loved him on Eclipse on a transatlantic. One small spark in a firestorm of wasted time and money. Bye bye Celebrity. You blew it. Read Less
Sail Date December 2015
I want to start off by mentioning that I absolutely LOVE Royal Caribbean and plan to take many more of their cruises in the future. Also, I am usually easy to please and I have never written a Cruise review before. Since Royal Caribbean ... Read More
I want to start off by mentioning that I absolutely LOVE Royal Caribbean and plan to take many more of their cruises in the future. Also, I am usually easy to please and I have never written a Cruise review before. Since Royal Caribbean owns Celebrity, I figured it would be even better than what I am used to with Royal, since it is supposedly their "luxury" line... Boy was I wrong! Here are a few bullet points regarding the trip: 1. The entertainment onboard was very poor and people (including myself) were even walking out of the large comic show. I felt bad, but the person on stage should NOT be called a comedian. It was the worst stand up I've ever been to in my life. 2. All the fun game show type entertainment was scheduled before 9:00 pm and we would miss it because our dinner was at 8:30. 3. The average guest on board was about 60. 4. There were very large lines for EVERYTHING you wanted to do. There would be at least 5-10 minute lines for ice cream, food and bar service. One night, I had to wait 40 minutes at guest relations because they only had 3 people working the desk. 5. The only included restaurant was the buffet and the main dining room. Everything else was an up charge. 6. About 75% of the bar staff was very lethargic and could care less that you are inline for a beverage. Some of the bar staff was even rude to the customers. Not every bar would serve the same drinks either. Some couldn't make frozen drinks, some couldn't make martinis and some didn't have wine. So, you would have to walk all over the ship to get the drink you wanted. Various bars on the ship ran out of pina colada mix twice as well. 7. I brought my 77 year old mother-in-law with us for her first cruise and she spent over $700 in the spa. One day, the waves were bad and she put her hand in an "open" door to keep her balance. The spa door did not have a closer on it and it slammed shut on her hand and she needed 6 stitches from the Ship doctor. The spa staff did not mention anything to the officers on board and I had to file a medical complaint a few hours later. After the accident report was filed, the Spa staff informed me that it was our fault that my elderly mother-in-law put her had in the door in the first place. They seemed not to care that the metal door was left open and it did not have a closer installed. This could have chopped a smaller kids fingers off. I plan on mentioning this to corporate.. Honestly, this list could go on and on. I would never take another celebrity cruise ever. Read Less
Sail Date November 2015
This is our 5th cruise, we did back to back from miami transatlantic then mederteranian rome to Rome on celebrity reflection. We travelled from Australia and expected obviously too much from this cruise line. As for the cruise our first ... Read More
This is our 5th cruise, we did back to back from miami transatlantic then mederteranian rome to Rome on celebrity reflection. We travelled from Australia and expected obviously too much from this cruise line. As for the cruise our first leg of 16 days was a nightmare. We went to our room on arrival only not to be allowed in till around 4pm. By this time, it was late and we wanted to change and unpack. We went to the room 6131 and found that someone from the last cruise had been sick in it and it smelt of vomit and the carpet near the bed was wet. We went to guess relations and they sent up a cleaner who told us he would have to strip the room and the bed to clean it. The room would not be ready till 8pm. We went bak to guess relations and asked for another room and reluctantly they agreed. However could not guarantee us the same room for back to back. Even though I paid for this privilege. So we got a same room balcony 7248. The service in the dining room was very poor and resulted in us walking out on several occasions without being served. We had one time where we waited over 30 minutes of a menu and water. The bars were not open as per there itinerary and often did not open till 4pm. The sea days of which were 8 to start with were disappointing with no entertainment during the day. No special brunch days or bbq”s or fruit carving or ice carving in which the Royal Caribbean do all the time. The food in the buffet did not change for 8 days from lunch to dinner. the food was also heavy on salt and sugar rendering most foods inedible for us. You could not get even a sandwich in the buffet until day 9 on the cruise and everything seemed that you needed to pay for it. Pay for a basic panini sandwich. Pay for a basic BBQ. The speciality restaurants were $50 a head which is ridiculous. The casino was not very good with slot games that i have on my computer they are so old. the bar staff you had to chase up for a drink. The layout of celebrity reflection I found disappointing. There were no seated bars to sit and enjoy the ocean views like the schooner bar in royal Caribbean. all areas are out in the open and deliver no ambience. The top sky bar people were smoking so we could not sit there and the only other area was the pool bar. The entertainment non existent. Anyway, by the time we got to the end of the first leg of the cruise we were told we would not be able to leave the ship in rome, could not go out, had to sit and wait for hours to work out what room we would be in. We had to pack up our stuff, carry our possessions with us until the old people got off the boat, the new ones boarded and the ship sailed before we could have a room. This was unacceptable. They tried to give us the original room back 6131. We did not want it knowing it had been vomited in. We went to speak with managers and anyone who would listen in guess relations only no one would listen to us. We spoke to Alex who could not care less and offered a concierge room as consultation but still could not fix the situation. Finally we spoke to some other australians who asked us to speak with the assistant manager Rachel Wever. By this stage I broke down in tears and asked her to get us off the ship and go back home I was sick of it. She offered us a sky suite to compensate. We took this and got the opportunity to use the other dining rooms. To me it was better food and service. My only issue is that on the last morning the staff were despondent and did not care and were to the point of rude and did not serve us in the lumina dining room. I also asked to see a doctor on the evening before as i had a pain in my ear and could not get to see him, the nurse told me unless its urgent go to the shop and get some cold and flu tablets ! I then spent 200euros getting a GP in Rome! So the holiday was good and the ports were good. I loved Santorini and Mykonos was my favourite. I would do another mederterainian cruise however i would never travel with Celebrity again i would use another cruise line. Read Less
Sail Date April 2015
I would avoid this ship? Why? A dirty cabin, a disinterested hotel staff, one of whom came to the cabin unannounced a about 10pm to argue and middle of the road food and entertainment! It all started at embarkation, when the ... Read More
I would avoid this ship? Why? A dirty cabin, a disinterested hotel staff, one of whom came to the cabin unannounced a about 10pm to argue and middle of the road food and entertainment! It all started at embarkation, when the "security" people would not allow my UL listed power strips on board. When I complained on the ship they gave me two long extension cables, both handmade and unsafe by UL standards. As I wanted to use my very limited battery life laptop on the room balcony and needed three outlets, the cables would not work. They could not explain why UL listed power strips were unacceptable, but hand-made replacements were. The room was dirty. I had to write the word "DIRT" in the dirt to get their attention. The bathroom flooded as they hadn't checked the drain. The A/C wasn't working properly... it took five calls to get them to fix it. The food was good on the upper buffet deck, but mediocre with very slow service in the restaurants. All in all a disastrous tip. Avoid this ship as they don't appear to care and just get by. They need to be sold to Carnival, where with a little effort they would reach Carnival's standards. A dud. Read Less
Sail Date December 2014
I was really hoping to recreate the magic of being aboard the Solstice five years ago, however, this voyage had the flavor of a completely opposite experience. Pros: The ship itself is great. I found it to be relatively clean and I loved ... Read More
I was really hoping to recreate the magic of being aboard the Solstice five years ago, however, this voyage had the flavor of a completely opposite experience. Pros: The ship itself is great. I found it to be relatively clean and I loved that it was decorated for the holiday. Celebrity always has amazing looking ships. The re-done Sunset Bar is beautiful and probably the finest bar on board the ship. Cons: I'm disappointed to see that, on board the ship, a lot more spaces seem to be pay-for-play. Solstice doesn't have the cabanas on Deck 15, and is it my imagination, or have the prices for the specialty restaurants shot through the roof? Main dining room food just isn't what it used to be either, and I have heard from a lot of loyal Celebrity passengers that they continue to upgrade to Aqua Class for the dining experience in Blu after many years of enjoying the MDR. Celebrity seems to be more about up selling than creating a Celebrity experience. Cabanas? $150 a day. Pedicure? $100! Pictures of dinner? $50 a piece, and only for the prints! No digital copies! Incredibly disappointing and a turn-off, considering that many people drop thousands on a trip like this. On NCL, where the fare is cheaper, they pop the pictures on Facebook and you can tag them when you get home -- gratis! The most upsetting part of the journey was the crew; morale on this vessel looks as though it's at an all-time low. You could tell the staff was either overworked, exhausted, or simply burnt-out. The smiles and friendly demeanor were present, but you could tell it was forced, and that's a downer for me. OVERALL: 2/10 -- That's using the experience I had on the Solstice as a baseline. Get your act together Celebrity. Read Less
Sail Date December 2014
We just took the Reflection on the Nov1-8 cruise. The experience was horrid from the beginning. Embarkation was totally disorganized with NO CELELBRITYstaff arouind to ameorilate the situation or even provide cold water on a 85 degree day. ... Read More
We just took the Reflection on the Nov1-8 cruise. The experience was horrid from the beginning. Embarkation was totally disorganized with NO CELELBRITYstaff arouind to ameorilate the situation or even provide cold water on a 85 degree day. THE MDR had horrible food, especially the last night. The food was colsd and service very disorgasnized. We had a sommelier who was racist and ignored us by making a point to serve other tables around us and ignore us. The maitre'd refused to take the approrpiate action. The last meal on teh ship was called veal cordon blu but was a greasy fried schnitzel with gnocchi in a inedible cream sauce withno flavor. The buffet had better food. We were told that after our horrible experiences a senior food and beevrage maanger would be contacting us prior to our disembarkation. We are still waiting. We had concierage class but did not feel any extra love. Our sheets were never changed the enitre week. We knew as the sheet had the same hole on the right side the whole time. We were served canapes that we asked to be stiopped as all they were was a greasy tortilla chip, chopped up tomato, and inedible hummus. In addition we found under the bed the last day a bag of soda,wine, and beer left over from a previous cruise. We never had occassion to previously look under the bed. The ports were ok for shopping but in St Maarten most of the stores were selling bogus goods(my wife saw a bottle of her favorite perfume that did not look or smell like the real thing). Reflection does an evening in San Juan but Baccardi rum factory is doable if you hustle off ship at 330pm and make the ferry next to ther terminal. This is a cruise if you are looking for a week ofpeople taking full advantage of their drink packages and minimal service from crew. Read Less
Sail Date November 2014
There is no denying the ship has a very sleek modern design, though there is nothing groundbreaking here. The design reminds me of a Four Points Sheraton hotel clashing into an upscale shopping mall. Also, I never felt Celebrity's ... Read More
There is no denying the ship has a very sleek modern design, though there is nothing groundbreaking here. The design reminds me of a Four Points Sheraton hotel clashing into an upscale shopping mall. Also, I never felt Celebrity's "Modern Luxury" on this ship. Part of this came from the fact that there are so many people on this ship, that even the facilities that are meant to be low key feel hectic. One example is the serenity pool. This is a heated pool area inside an atrium with fountains and led lights. By the design, I can see that it's mean to be a tranquil area. However, it is also a main walkway to access different parts of the ship, so there is always commotion from the constant parade of people walking by. Another example is the much touted Lawn Club. Except for a couple of activities on a week long cruise, this area is always closed. And one more example, the pool chaises are jammed right next to each other. There is literally no personal space to put a book or a drink or anything. And even with being crammed like sardines on the deck, there still are not enough chairs to accommodate everyone on the ship. By noon, there is a constant scramble of chairless passengers trying to search for their own piece of the sun, and if they want shade, forget it...they should have been out there by 8am! The service on this ship ranged from terrible to nonexistent. Starting with nonexistent. On this particular cruise, Celebrity offered a free drink passage as a perk to book. A high percentage of passengers had a drink passage. However, there were no servers to provide drinks. In one week of cruising, at no time did a server roam the decks asking people if they would like a drink. This required that passengers walk up to the bar to get their own drinks. But this also meant that there were huge lines at the bars, so getting a drink was often a 20-30 minute wait. Does this sound like "Modern Luxury"? Moving on to terrible service. I could provide a huge list of things that happened. At one point a bartender got aggressive with me because he made the wrong drink. I insisted on him making a new one. This was at the martini bar, which was swamped, but I waited 30 minutes to get my drink, and i was not willing to compromise after such a long wait. The pissed off bartender slammed my martini down on the bar sloshing half the drink out and walked away. I was so upset by the incident, I reported it to guest relations, but all they said was sorry. They made no offer to even talk to the martini bar manager about the incident. They really just did not care. Another incident happened when I asked a bartender to bring me my drink. I ordered my drink at the bar, and I was sitting 20 feet away, but was concerned I would lose my chair. He refused. At this point, there were two other bartenders at this bar, and it was quiet so I was not asking him to leave an unattended busy bar. During a lecture, a bar was being dismantled, disrupting the entire event. Dirty glasses sat in my room without being replaced. Soap and towels were never replaced. The gym was never equipped with cold towels, even though there was a box that said "cold towels" So many wrong dishes were brought out in the main dining room, we just stopped eating there. The food quality was so bad at the specialty restaurants, one of the waiters in Tuscan Grill apologized for the meager appearance of a steak I ordered. Shore excursions were disorganized. One sailboat trip required lining up on a hot pier with no shade for 45 minutes while the staff tried to get things organized. I could go on and on about similar incidents. Also, I don't want to give the impression that I'm high maintenance, because I actually very easy going and friendly. I actually became friendly with many staff members from this cruise. Many of them told me how unhappy they were working on this ship for reasons ranging from ship management to corporate management. I reached out to corporate management about my negative experience on this ship. I heard back from Tanji Smith from the Office of Michael Bayley, President & CEO. She also did not seem to care about my subpar experience. She simply thanked me for my insights. There are many cruise lines that really do provide a wonderful, modern luxurious experience, but this is not one of them. Read Less
Sail Date November 2013
We are Royal Caribbean Diamond Club members who took our first cruise on Celebrity the week of March 16th. We traveled on Celebrity Reflection, and could not have been more disappointed. We have traveled on new ships before, but have ... Read More
We are Royal Caribbean Diamond Club members who took our first cruise on Celebrity the week of March 16th. We traveled on Celebrity Reflection, and could not have been more disappointed. We have traveled on new ships before, but have never seen the type of disorganization across all areas that we experienced on this ship. Disorganization is only one of the problems we experienced. Our complaints span from our dining room experience, to butler experience, excursion experience, Suite experience (who builds a new ship without an outlet in the bedroom!!!!), and entertainment experience -- or lack thereof. The incompetence we experienced even extended to our last day -- we were never provided with a questionnaire to rate the ship and our cruise experience. We were booked in a Celebrity Suite, and our son and guest traveled in a veranda suite. When I spoke with the booking agent, I told them that we were Owner or Grand Suite travelers on Royal Caribbean. The agent assured me that this suite would be the one most comparable to our RCCL experience. What a shock when we arrived to a totally closed-in bedroom that let virtually no light into the room, where we had to squeeze by one another to get into closet. The bathroom was pathetically small, and there was no way that the two of us could do anything in the bathroom at the same time. Why anyone would build a new ship and eliminate outlets from the bedroom is beyond me. My husband sleeps with a CPAP machine, which meant one of two things both involving an extension cord -- either we could plug in the cord each night in the suite room under the desk.....or, we were offered the option of having the cord taped down to the floor for the week. That is just not what should happen in a suite that costs almost $7,000 for the week! Our experience with our butler was a joke. When we arrived at our room, none of the typical paperwork was there -- no excursion tickets, no information on the ship and events. We called him when we realized we needed an extension cord for my husband's medical machine. Three hours later, no visit from our butler to introduce himself, and no extension cord. We called again and insisted that he come and introduce himself, which he did. The next day, we needed our towels refreshed mid-day. We called Cesar before lunch, went to the pool, returned three to four hours later -- no towels. On Monday, my husband went to Guest Relations to ask how we could make arrangements NOT to tip the invisible butler. He explained the situation. Two days later, on Wednesday afternoon, we heard from the head of in-room services, and this was changed. At this price, and with this reputation, we should not have had to do this! The dining room was another joke. On day one, our assistant waiter, Alex, got sick or hurt or something that made it impossible for him to return to the dining room. So, on day two, our waiter served all his tables by himself. Robert was amazing, and did so with a smile on his face....but it was hectic, and slow. On day three we had a wonderful dinner at Murano. Day four -- the new assistant waiter Alex arrived, and was completely unprepared to help our waiter. Day five we happily dined at QSine. Day six was a disaster as our waiter tried to serve all of his tables lobster tails with limited assistance. When we called over the maitre 'D, who knew there was a problem there since he stopped by for his one and only visit to our table on day two, he asked why we didn't call him over every evening. Is that our job on our vacation? The bartender NEVER came to the table until we demanded they do so on day six. Btw -- on Celebrity, we found out that waiters do not offer grated cheese or cracked pepper.....unlike RCCL. Nor do they offer after dinner drinks. In St. Kitts, we signed up for a snorkeling excursion. We left the pier along with a group from RCCL Independence of the Seas passengers. When we got to the docks, we watched as they were led to a clean, new, beautiful boat for their snorkeling tour. We were led on to a dirty, old ship, which broke down 20 minutes into the trip, and had to return to the pier. They returned our money, but we had a lost excursion day. Sad, since this was only one of three ports. It is hard to comment on the entertainment since most evenings the entertainment wasn't available after our late dinner seating. Celebrity needs to look around and do a real assessment of who is traveling with them. On the night of the Love and Marriage Show, which was held at 10:45 in the small theatre, it was standing room only, with people standing in the hallways to hear the show. Can't Celebrity see that there are a range of different demographics on the ship traveling with them....and not all of them go to bed before 11pm? It is incredible to us that Celebrity is owned by the same company as Royal Caribbean. As seasoned cruise travelers we know what to expect. Our experience on this cruise was just horrible and it is hard to see how we would ever cruise with Celebrity again. Read Less
Sail Date March 2013
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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