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766 Miami Celebrity Reflection Cruise Reviews

This is our third cruise in a row, first two times were with MSC Poesia and MSC Fantasia (Mediterrean) but now we choose Celebrity. The difference between the two is that C has much more space per person and the staff keeps smiling all day ... Read More
This is our third cruise in a row, first two times were with MSC Poesia and MSC Fantasia (Mediterrean) but now we choose Celebrity. The difference between the two is that C has much more space per person and the staff keeps smiling all day long. We were suiteguests (cabin 2136) and the cabin was located perfectly! The dining at Luminae was outstanding! Also the shows on board where from a high standard: we enjoyed it every evening. The ship is elegant and sophisticated, so are the people: never a shouting kid or any other unpleasant thing. The (mostly) Americans were patient, kind, had humor and were laid-back. There were also a lot of French-Canadians on board and some Scandinavians, which makes it nice. There was never a line for the ice cream bar, not even at breakfast in the main cafe. (Oceanview) We took an inside ship tour and it's amazing how they can manage such a large ship! The two excursions were great, not so hasted as MSC. The main difference between the two companies is that at MSC there are large Italian family's with lots of children who can be loud and they also spilled a lot of food. Didn.t see that at Celebrity. The only "negative" thing was a lounge club near Michaels Club; that was brown, dark and not much elegant.... The last day we had to wait a couple of hours before boarding to The Netherlands so we went to the Savoy hotel on Miami beach where we could spend half a day at the pool. Costs 35 Dollar including towels, sunbed. Your suitcase storage costs 5 doller per case. I tried in my best English (learned it 40 years ago, so please forgive any mistakes) Read Less
Sail Date March 2017
Had wanted to sail on Celebrity for some time and they did not disappoint. Had huge issues with Delta getting down to Miami in the morning but we still arrived at the Cruise terminal by 11:00AM. Check-in was the smoothest I have ever ... Read More
Had wanted to sail on Celebrity for some time and they did not disappoint. Had huge issues with Delta getting down to Miami in the morning but we still arrived at the Cruise terminal by 11:00AM. Check-in was the smoothest I have ever seen for a cruise. We were on board within 15 minutes of entering the terminal. Rooms were very nice. We had a concierge cabin which is really no different from a regular veranda but since they were the same price we decided to take it to get the extra points per night. We were in cabin 2171 which was the perfect location for us. Midship and close to everything. Being spring break this cruise had a higher number of children than is normal for Celebrity so keep that ink mind when booking during spring break. I'll come back to the children thing in a few. The ship was clean and sparkling, all of the staff were super friendly and helpful. A few miscommunication issues with a couple of them but nothing big enough to negatively impact the entire cruise. Our cabin attendant was Melvin and he was great. Always there when you need him but not intrusive at all. He noticed when we went out and always had our room bright and shiny when we returned. I found the rooms spacious by cruise ship standards and thanks to a great tip found here on cruise critic we were able to fit our large suitcase under the bed to give us extra room to move around the cabin. This was a hump cabin so the balcony was a very nice size. Dining: We only had dinner in the main dining room one time and it was good. Better than Carnival and close to equal or slightly better than Royal. The buffet had good selections and was really the only place we went for breakfast. We also tried Qsine, good but not a place I would really need to eat at again. Maurano, loved it, we stuck with the Dover Sole and the Lobster and were not dissapointed. We also had dinner at The Lawn Club which turned out to be my favorite. The steak was delicious as well as the flatbread starters. We really wanted to have lunch at The Porch on the last sea day but unfortunately we were told that we did not need a reservation when in fact we did. That was disappointing but certainly something we were able to get over quickly. Our favorite bars on the ship were the Sunset bar and the Martini bar. I would say the bulk of our time was spent at these two but we did give all of the others a try. This brings me back to the children thing. I get it that people of course travel with their children and want to spend quality time with them. That may mean that sometimes when the adults want to visit one of the bars their children accompany them, however, children do not belong seated at the bar itself. You have a lot of people trying to get to the bar to order cocktails and martinis and there was a couple of times that 4 or 5 of the bar stools were taken up with very young children. Please keep in mind the purpose of the venue being for adults. The entertainment on the ship was fun. It is a little more subdued that what you would find on a Carnival or Royal ship but still fun with lots of music for listening and dancing. All in all it was a great trip. Read Less
Sail Date March 2017
We cruised Reflection again after celebrating our anniversary, specialty restaurants are outstanding. Shows could be better but overall just a nice upscale experience . Can't say enough about the service and the crew , they are ... Read More
We cruised Reflection again after celebrating our anniversary, specialty restaurants are outstanding. Shows could be better but overall just a nice upscale experience . Can't say enough about the service and the crew , they are attentive to your needs and take a pro active approach to resolving any concerns you may have . Boat is beautiful staterooms large enough and itineraries were indeed great . Will sail again on celebrity but we will try a different boat . This year they actually attempted to tackle the problem of people who reserve lunge chairs all day and never sit in them . They let it be known that they will monitor the deck chairs to make sure this doesn't happen which is a solid step n the right direction . We had premium liquor package and it's nice to not have to worry about what you want to drink . Always something to do and if your bored that's your fault . Went walking and to the gym in the morning while wife was pampered at the spa . Great trip and can't wait to do it again . This time we are going to bring family to join us Read Less
Sail Date March 2017
The two of us chose this cruise because it was a terrific all inclusive deal. We departed Hamilton Ontario airport (great airport, easy parking, no hassle) to Miami, transported to the ship, drinks pkg, all gratuities, internet pkg and ... Read More
The two of us chose this cruise because it was a terrific all inclusive deal. We departed Hamilton Ontario airport (great airport, easy parking, no hassle) to Miami, transported to the ship, drinks pkg, all gratuities, internet pkg and flights all included and returned by transport to the airport and home. The ship is a very nice vessel, I thought that the food in the main dining room was not as good as my previous cruises though. We utilized the buffet restaurant several times and found the food good there and a huge selection. Specialty restaurants were fully booked so we chose "the porch raw bar and seafood restaurant" for my birthday dinner. The $30.00 per person up-charge is a wee bit much in my mind, food is OK but no oysters (raw bar?) and the seafood tower is nice but almost too iced cold to have any taste. Small complaint - I let the ship know that a birthday was being celebrated (you get asked when filling in the pre-board online) but nothing was done, in the past we have had something put in the cabin. The veranda cabin we had was nice and the steward (Bertolino) exceptional. Service in general was good all over the boat. Lots of bars, with decent entertainment - Blind Vinyl were very good. Only viewed one show which was Broadway songs, disappointing and a strange selection of songs, I love the Phantom, not one song from that show was sang. Apparently the Comedian/Ventriloquist was funny. But otherwise they were shows that didn't interest us. Ports of call were OK but found San Juan a bit of a waste of time, got there at 3.30pm and left 6 hours later, so not much time to do anything there particularly if you want to have dinner on the ship. St Maarten and St Kitts were nice, we took a taxi tour on both islands. Tons of shopping, particularly if you want to pay over the odds. Weather was good, last day on-board was choppy seas and affected me somewhat, it calmed down later for dinner time. Embarkation and Disembarkation was a breeze and well organized. I like Celebrity, but my impression was that they have cheapened up a few things, as an example the steak served in the main dining room is sirloin, approximately half an inch thick and not strip-loin steaks as they use to be. So difficult to get a medium rare steak. Drink package folks get smaller martini glasses then the folks on the premium drink pkg or pay as you go. Not a big deal but just something that I noticed. I will probably do a Celebrity cruise again as they tend to give out the best incentives, particularly compared to Princess and Holland. But I'll definitely shop more sites and cruise lines for the best itineraries and incentives. Read Less
Sail Date March 2017
I am a mom of two girls (ages 9 and 10) who cruised with some friends and their daughter on the 3.18 Eastern Carribbean itinerary on the Celebrity Reflection. We have previously cruised over 5 times on RCCL, twice on DCL, and once on ... Read More
I am a mom of two girls (ages 9 and 10) who cruised with some friends and their daughter on the 3.18 Eastern Carribbean itinerary on the Celebrity Reflection. We have previously cruised over 5 times on RCCL, twice on DCL, and once on Carnival. This was our first (and probably last) experience on Celebrity. While there was not much "wrong" with this cruise... I mean heck... its a cruise... any cruise is a good cruise..... there was also not much that was "Amazing" on this cruise. For someone who has never cruised before, I am sure this would be an awesome experience. However we found ourselves bored. There was NOT much in the form of daytime activities/entertainment (unless you consider talks on "arthritis solutions" or officer vs guests bocce your idea of fun). Embarkation was a breeze. They have this running smoothly. From the time we were dropped off at the port it was maybe 15-20 minutes until we were on board with a glass of champagne in our hand. Kudos to Celebrity for expediting this process. As I mentioned, I traveled with my two kids. The kids club was fine. I was appreciative My girls enjoyed some of their activities and some they did not care for. They much more preferred the kids club on RCCL. They did enjoy exploring the ship and finding cool spots like "Game on" on Deck 9 and the "Hideaway" on Deck 7. One area where I was disappointed was the food. Both RCCl and DCL are FAR SUPERIOR in both of these categories. The food on Celebrity is just "eh" in my opinion. The main dining room served the same breakfast (only ordered off a menu) as was available in the buffet. The selections were the same every single day with no variation. We ate in the Lawn Club Grill which was good.... however our waiter was horrible. He could not understand English very well and he messed up one of the girls' orders and he basically insisted that he was right, when he wasn't. We did really Love our waitstaff in the main dining room too.... they were awesome. One thing I did like was that when you ordered a drink they didn't print a receipt and ask for extra gratuity like they do on RCCL. That was a welcome change. Speaking of drinks, the martini bar has some great martinis and the sunset bar is a beautiful place to hang out, be outside, and enjoy the atmosphere. The ports of call were awesome. San Juan - we got off and walked to the fort, explored there and walked around a bit. It was cloudy and almost raining so we did not get off the boat for too long. In St. Maarten we had pre-arranged a sea turtle snorkeling trip with Captain Alan.... it was AWESOME. Highlight of our cruise. The prettiest island we visited too! In St. Kitts we took a taxi to the Marriott and paid for the resort day pass ($59/adults, kids under 12 free). This was great. Kids LOVED the BIG pool and we enjoyed relaxing, swimming, and exploring this beautiful property. As for entertainment on board, our girls liked the production shows. We watched one of the comedians and he was funny, although Celebrity has a different comedian on each cruise. The "cabaret" night was lame. Overall... it was fine. Nothing amazing. Nothing terrible. Just fine. Based on this cruise though I would not book celebrity again for a cruise that had 3 sea days. I need more activities/entertainment. I also prefer the larger rooms of the other cruise lines and the better food of DCL or RCCL. Read Less
Sail Date March 2017
I was tempted to give only 3 stars but because all of our disappointments had to do with being in an "upper" suite I thought it was only fair to stick with 4. Im sure if we hadn't been paying $1,600 PER NIGHT we ... Read More
I was tempted to give only 3 stars but because all of our disappointments had to do with being in an "upper" suite I thought it was only fair to stick with 4. Im sure if we hadn't been paying $1,600 PER NIGHT we wouldn't have been so disappointed. Because my husband is still working we are only able to take 2 or maybe 3 cruises a year. Therefore, when we do cruise we like to stay in the Royal or Penthouse Suite just to be pampered a little. So I don't want to come across as entitled but I'm afraid it will come out sounding like. On past cruises we have really enjoyed Michael's Club. It was never crowded, the service was impeccable and most importantly (to us), you got to know the guests that hung out there because there was only a small number of them. Also, you got to know the concierge very well and they were eager to please. Now that they have opened MC up to the Sky suites we found it had a huge effect on our enjoyment. It didn't have the same ambiance at all. We had a harder time getting dinner reservations than in the past too. Just not the same. Also, on this cruise I think we had a "new" butler. Edwin was as nice as could be but we always had to make multiple requests for the simplest things (water, ice, shampoo). Also, a good butler is good at anticipating your needs. Edwin never anticipated anything. If we didn't ask, we weren't getting it. We'll probably start wandering over to the other cruise lines since we've lost that special feeling we had with Celebrity. Read Less
Sail Date March 2017
Embarkation and Diembarkation was very good. We arrived at 11:00am and were on the boat by 11:35. Getting off was even faster. We chose the express checkout at 7:00am and we were off the boat and in a cab within 10minutes. Service was ... Read More
Embarkation and Diembarkation was very good. We arrived at 11:00am and were on the boat by 11:35. Getting off was even faster. We chose the express checkout at 7:00am and we were off the boat and in a cab within 10minutes. Service was good. Our room was always clean and our steward was always nearby and helpful. Our safe was not working when we first arrived, but we called right away and they came to fix it within 15 mins. Service in the dining areas was great. Except for those taking drinks. More often than not, we either had to go to the bar ourselves or hail someone down to order drinks. I appreciated the fact they were always handing out hand sanitizer. This was a very clean ship. Dining was just ok. Similar to reviews from others, the main dining room menu was bland and boring. Essentially you order a protein each night with mashed potatoes, green beans and carrots. I am not kidding, each meal had the same sides , every night. The Buffett had much better variety for breakfast, so after the first two days we stopped going to the main dining room. The speciality restaurants were better. We enjoyed the Tuscan grill the best, but the food was similar to dining room quality on other cruises. I believe they deliberately push people to the speciality restaurants by making the main dining room bland. Cabin was a good size and was a good use of space. The bathroom was well set up with lots of storage space. The closet should have had some shelving installed on one side. The drawers near the fridge and cabinets above the bed were not convenient for clothing. Room was quiet, which surprised me, since we were close to the elevators. Entertainment. We did not attend any of the main shows. We always find them poor. The bands playing in the centre of the ship were very talented. However, the design of this ship was poor. The majority of the lounges, bars and public areas are located in the middle of the ship. Most are open concept, which means the boat is crowded as everyone is moving through the same spaces. Since the music was in the open area, whatever was playing is what you were forced to listen to on the majority of decks. During the day if you wanted to hang out on the library or hideaway to read or enjoy some quiet time, it was difficult to do so. They too, are open to the center of the ship so you either here the activity noise or the constant ding of the elevators. Your room was truly the only place you could go for some peace and quiet. Also the bars were annoying. Bars that were supposed to be open were closed. There are very few multi-purpose bars, which meant we had to go to multiple bars on different decks to get what we both wanted. Bars also carried different types of beers and wines, so you couldn't always count on getting what you wanted. The most annoying was the fact that you could not enjoy the products in your room fridge even though they were the same products on our premium drink package. That's right, I could walk to a bar and order a Heineken, but if I drank the one in my fridge they would charge me. This made no sense and essentially made the in-room fridge a waste. The ports were fine. San Juan and St. Kitts were great. Lots to do and see. St. Maarten was not our thing. It is primarily a shopping port (diamonds), which is not why we cruise. It also had several beaches, but with several boats in port, they were crowded. We returned to ship after a couple hours. This was our first trip with Celebrity, we will not cruise on this boat again for sure. We may try another celebrity boat or return to Holland America. Read Less
Sail Date March 2017
We always gravitate to celebrity if possible. The ship is clean and upscale, the food has improved over previous years. We found the staff to be friendly and accommodating in all venues of the ship. Our cabin was a standard balcony on ... Read More
We always gravitate to celebrity if possible. The ship is clean and upscale, the food has improved over previous years. We found the staff to be friendly and accommodating in all venues of the ship. Our cabin was a standard balcony on the 8th deck,(8260) serviced by an excellent steward, Franklin. Always available for requests, and the room was spotless with a nice balcony. The location was great, easy access to the pool area, bars, shops and food venues. Shower was nice sized with glass doors and very hot water. The service in the dining room was superb. We were in 2nd seating with Jaeston as our waiter and GiGi as our ever resourceful maitr d. Whatever we requested seemed to appear ,somehow. Great experience. The dinner menu is still not what it was in the past, no rack of lamb, veal, etc., but they did bring back the escargot anytime. Meats seem to be the weak offerings. We had the occasion to visit Michaels lounge, and the service was great. Alesta really makes you feel on vacation, and has great drink suggestions. The entertainment was OK, not as riveting as years ago . Great that they have curtailed smoking in the casino!! The islands were the basic stops, too little time in san juan, as we arrived at 3pm. , and can not take full advantage of this stop. St Kitts was fun, as we spent the day at the Marriott Resort on the beach with day passes. St Maarten is always one of our shopping days and back to the ship to enjoy a half empty ship. Highly recommend this ship. Celebrity does most things right, and is a good way to vacation. Read Less
Sail Date March 2017
My wife and I are BIG fans of Celebrity. In, particular, we like the size & design of their ships. They are modern, elegant and functional. Celebrity attracts a 35-70 demographic. Their customers tend to be well traveled, ... Read More
My wife and I are BIG fans of Celebrity. In, particular, we like the size & design of their ships. They are modern, elegant and functional. Celebrity attracts a 35-70 demographic. Their customers tend to be well traveled, friendly and cruise savvy. The Celebrity staff is welcoming and experienced. We travel in Aqua Class. The best benefit of that cabin selection is the opportunity to dine in BLU. BLU is a Specialty Restaurant that is restricted to Aqua Class & Suite passengers. The food is outstanding! The service is professional. The staff is hand picked. I highly recommend BLU! We sail Refection every other year. I'm happy to report, she's in terrific shape. The cabins, public spaces and pool deck are clean and updated. We noted new outdoor furniture at the aft pool bar. The entertainment on deck during sea days was fun. Celebrity has a new fun activity. It's 'Silent Disco'. You are issued wireless head sets and you can select from a music menu. It's quite amusing to see a group of people dancing wildly to silent music. One difference, we noted, since our last cruise, was an expanded shore excursion offering. There are the typical old standbys such as port tours. But, there's an amazing list of new action activities including, but not limited to horse back riding, ATVs,Zip lines and hiking. My wife and I had never visited St. Kitts. We chose the Sugar Train Ride. This was one of the best excursions, we ever had. The ride tours the entire island. There is an open bar. The guide was motivated, funny and informative. Highly, recommend! If there is one slight disappointment, it's the arrival time in San Juan. Due, to the distance, the ship ports at 3pm. It does offer a late 10pm departure. But, if, possible, I'd would have preferred a noon arrival. I was sitting in the hot tub on a sea day. A forty something man and I were discussing the cruise. He told me, ' I prefer, Royal Caribbean'. I asked 'Why'? 'There are no rock walls,zip lines, bumper cars or ice rinks' I, just nodded and smiled...Thank God ! Read Less
Sail Date March 2017
Altogether the cruise was amazing except for the excessive vibrations in our cabin! I was sailing with my wife, and my 2 kids (10 and 12). They loved the cruise because of free wifi, they were gaming non-stop. We were in a Royal Suite on ... Read More
Altogether the cruise was amazing except for the excessive vibrations in our cabin! I was sailing with my wife, and my 2 kids (10 and 12). They loved the cruise because of free wifi, they were gaming non-stop. We were in a Royal Suite on deck 11 #1622. The dining was amazing, Illuminae had to have been the best. The entertainment and activities were outstanding! Our butler Edwin was especially nice and always brought my kids cookies. We did 2 shore excursions. The first one was in Puerto Rico, we went zip lining. It was pretty good. Then in St. Kitts and Nevis we did a catermeran snorkel/beach on Nevis that left from Kitts. It was really fun! We would not go again on Celebrity beacuase of the viberations, but the service was awesome. Honestly I would not recommend this ship for first cruisers because it will ruin the experience. Thanks Celebrity Reflection crew for a awesome service. Read Less
Sail Date March 2017
We chose this Caribbean cruise whilst on the Eastern Mediterranean cruise on the same ship (Reflection) Whilst the staff were as always very good, the overall atmosphere was very different. It was quite obviously targeted at the US ... Read More
We chose this Caribbean cruise whilst on the Eastern Mediterranean cruise on the same ship (Reflection) Whilst the staff were as always very good, the overall atmosphere was very different. It was quite obviously targeted at the US culture rather than British or European with numerous almost constant Art Auctions and other "offers" The music by the pool was much much louder than the previous med cruise and was rock based therefore not allowing any real relaxation other than to head somewhere else away from the pool Great food as usual especially the select dining, cabins comfortable although this time we went Concierge rather than Aqua and whilst the cabins were meant to be the same the showers weren't as good as the all round shower we had with Aqua Class Whilst also not a major issue having 4 sea days out of a 7 day holiday meant that you were a little constrained in what you could do and the stops were short and brief compared to the Med cruise So whilst it was a great holiday, it made us think before booking with Celebrity again Read Less
Sail Date March 2017
We chose this cruise because we had never cruised Celebrity before and my bucket list says I have to cruise every cruise line at least once before I die. This was my tenth cruise overall. I felt like this cruise deserved an 8 out of ... Read More
We chose this cruise because we had never cruised Celebrity before and my bucket list says I have to cruise every cruise line at least once before I die. This was my tenth cruise overall. I felt like this cruise deserved an 8 out of 10. Perfection is hard to attain and really my only complaints for this cruise involved our head waiter, Tuscan Grille and our waiter there, and the weather - which the cruise line cannot be held responsible. I'll start with the negatives: First, we had asked for a table for 2 when we first booked and knew it would not be guaranteed but once aboard we found the Maitre d' and asked about it. He told us to go to our dining room and sit where we had been placed and then he would try and find us a table for 2 for the next consecutive nights. So night one we were placed with at an 8 top. Very nice people that we met and the head waiter introduced himself and all was fine. Except that dinner took 2 hours and 20 minutes...which is why we prefer a table for 2. Honest, we aren't antisocial. The next night we got our table for 2. Yippee. Only our waiter was AWFUL. He never introduced himself. We had to ask his name half way into dinner. Then, every time we had a question, he had to call over his assistant and ask him. Huh?? Every night was the same. He also had crazy eyes every time he tried to say something funny. And I mean crazy eyes...like Nicholas Cage in Face Off! He never once asked us our names, never tried to learn our drink preferences and made his assistant do most of his work. Crazy! Not used to that from any other cruise line I've been on. Overall I don't blame Celebrity but I do hope that they take into account the review I make on the questionaire they send out. We had early traditional dining and the first 2 nights we thought the food was outstanding! Then we felt it went down hill a bit after that. Much more to say about our waiter but I won't go into it here as I don't have the time to write a novel. (We even opted to eat in Tuscan Grille the final night of the cruise because we couldn't bare to see our wacky waiter once more!) So that brings me to Tuscan...everyone aboard said how wonderful it was so we were anxious to try it. It was difficult to get a reservation so we opted for one of the last seatings of the night because that was all that was available. We arrived and were seated by a window. Only it was dark outside. Oh well. So our waiter came over and had such a thick accent that my husband and I only got about every tenth word out of his mouth. Half way through his spiel he spilled his bottle of water all over the table and our feet when his try went sideways. He continued going over the menu but half way through he just walked away!!! What??? We waited a long time for him to come back but in the mean time the bar steward came over and asked if we wanted anything from the bar. My husband did not, I wanted a Diet Coke. SEVERAL minutes later, our waiter came over and finally took our order. 3 other tables came in right after we were seated and by this time they were already eating. Once our appetizer was placed in front of us, he was gone again. Probably 25 minutes went by before he came back and I still hadn't gotten my Diet Coke yet I saw the bar steward shooting the breeze with other tables. I made a comment about the drink and also had he forgotten us...I ordered the Lobster Alfredo which was good and my husband ordered the Spaghetti and Meatballs because he just wanted a good plate of spaghetti. He said it was ok. He only ate one meatball. (Should have gone with a steak I guess) Dessert was just ok in our book. The Creme Brulee was awful. It was Pistachio and tasted burnt. The main dining room had regular Creme Brulee available nightly and it was much better in there. Overall, we weren't impressed with Tuscan Grille when you have to pay a huge upcharge to eat there. And finally, the weather was pretty bad the last two sea days - rain, wind, high sea swells. No fault of Celebrity but it does put a little bit of a damper on the overall cruise. OH, and one more negative...the chair hogs were out in force! These cruise ships have got to come up with some system to change this! I felt so bad for one lady who had been waiting for 2 hours to get 3 chairs together with her family but so many seats were saved that she couldn't. Finally she asked the pool butler to help her and she also complained. The pool butler got our her papers and started tagging the chairs that were in the vicinity and wrote the current time and said that their items would be removed in 30 minutes if no one returned. ALL the ships should start doing this! I got up at 9:00 the first sea day...no chairs at all. On the San Juan day I got up at 7:45 and looked for 10 minutes to find 2 chairs together. I watched a section of chairs - maybe about 7 chairs total - all saved together. No one showed up to sit in them until 10:30. And that was just one person in their party. A guy with a Tennessee cap! Then the rest of his party started showing up over the next hour. So rude! I have no problem with grabbing a chair and going to get breakfast or lunch but not going back to bed! Now for the positives...the port days for St. Martin and St. Kitts were great. We thoroughly enjoyed ourselves each day. (San Juan day was a waste! Why they stop here at 3:30 in the afternoon is beyond me. Everyone else I spoke with agreed. We also got rained on that day out in town.) We didn't do an excursion through the ship but we did do our own each day. No problems at all. Wish we actually could have had 2 days in St. Martin instead of half a day in San Juan! Our room which was a C2 was nice but I've been on other lines that have more storage than the Reflection. Our stateroom attendant was simply awesome! Darkum was his name and he was the best. In fact, I feel like he would have been depressed or maybe would have cried if we were ever not happy with something about the room. At the beginning of the cruise we just asked for extra towels and ice all the time and he obliged on both matters. He was friendly and always had a smile! He got extra tips too! If only our waiter could have learned from Darkum! The other venues for food were all pretty good. We actually found that the Oceanview cafe/buffet was better towards the end of the cruise. In fact, the last sea day was the best! Lots of choices. We also enjoyed tea time every day from 4:00-5:00 in the buffet. We also really enjoyed the burgers from the Mast Grill on deck 15. Very tasty! The entertainment overall was pretty good. We actually preferred the comics over the Reflection singers/dancers and the Tenors or Rock were outstanding. There was a ventriloquist on the last night and he was outstanding too. The house band, Blind Vinyl were really good too. Our cruise director was Maartin and he was quite good too. We opted to pay the extra 25.00 per person to go with the valet luggage program on the last night. They took our luggage from the hallway and we didn't see it again until we arrived at our home airport. So stress free, I loved it! Nice option! So disembarkation was quite easy. When our number was called, we walked off. Customs went fairly quickly as well. It was nice not having to cart our luggage anywhere too. We opted for the bus transfers to/from Miami airport and it went smoothly both times. Read Less
Sail Date March 2017
This was my 5th cruise with Celebrity....2nd time on this ship.... My first cruise on the Celebrity Millenium was by far the best.....Each one since seems to be a little bit more of a let down. The food was OK... nothing fabulous. The ... Read More
This was my 5th cruise with Celebrity....2nd time on this ship.... My first cruise on the Celebrity Millenium was by far the best.....Each one since seems to be a little bit more of a let down. The food was OK... nothing fabulous. The service in the dining room was not relaxing... but I feel that was the fault of our waiter.... by the 4th night I finally had to tell him "don't rush me"! We even paid extra for one of the specialty restaurants...$45 per person.... only to see the same thing I had on the menu in the regular (Opus) dining room a day later..... Also, we were told we were getting the Premium Beverage package by our Celebrity Cruise Planner only to find out on board we only had the Classic package. But of course they would allow us to "upgrade" if we paid $10 extra per person per day.... an additional $140 !! We heard this same story from several other passengers over the course of the week..... a total scam on the part of our cruise planner and Celebrity Cruise line. Read Less
Sail Date March 2017
We chose this cruise because of the dates and Itinerary, We had not been to these islands on previous cruises. This was a Family of 12 cruising together, most for the first time. The ship is near spotless, constantly cleaning. The ... Read More
We chose this cruise because of the dates and Itinerary, We had not been to these islands on previous cruises. This was a Family of 12 cruising together, most for the first time. The ship is near spotless, constantly cleaning. The crew are the best we have ever met. Pool waiters were fantastic, we rarely had to go to the bar. Food in MDR was great. We did one special meal at Tuscan Grill. it was so gooood. The ports, well I think it was my mistake in booking the excursions. I booked one on Grand Cayman because I had read other reviews of a nightmare getting off the ship, unless you have a booked excursion through the ship. Add to dictionary and lunch at Tiki Beach not good. Was not worth the money 119pp. And on Jamaica we had booked and excursion outside the cruise line, but because of the Grand Cayman experience the group decided just to take the shuttle to Red Stripe. We were told it would be 29 pp but when it showed up on our room it was 40pp. And they charged me 4x instead of just 3. Guest relations did credit us all back where we were charged the extra people. but would not reduce to the 29pp that the young lady in the ticket booth told us. Lesson learned. The shows were SO SO. Elysium was nice but sort of boring and hard to follow. If they hadn't told the audience what it was about I know I would never had guessed. a bit confusing. and slow. I like the make me want to get up and dance shows. The Tenors of Rock did a good job for a cruise show. saw a comedian he was funny. I am glad this ship pipes in music on the pool deck. and the band during the day. Some of our group went to the silent disco and enjoyed it, as well as karaoke. there is plenty of entertainment if you so choose Our ages in the group were from 60 to 20. and we all had a blast. Read Less
Sail Date March 2017
This is our thirds celebrity cruise and the least impressive. We went on the Summit twice before this and thought it was a better ship with a much better entertainment director and crew. Cabins: See my cabin complaint under Cabin ... Read More
This is our thirds celebrity cruise and the least impressive. We went on the Summit twice before this and thought it was a better ship with a much better entertainment director and crew. Cabins: See my cabin complaint under Cabin Review. I would like to note though that they are impeccably clean and the housekeeping staff is unbelievably great. Dining: We really prefer not going to upgraded restaurants. Firstly Celebrity lost our set dining reservation which is obnoxious so they moved us to select dining. Luckily the Host was great and just made us a reservation each night for the next night when we came to dinner. We thought service was not great in the dining room. Slow to take orders, basically no drink service, menu has become extremely boring and now they try to sell you dishes from specialty restaurants in the dining room. I actually think they are trying to push you out of the dining rooms into the specialty restaurants by reducing quality. We actually thought the buffet was better than the dining room which is something we would never normally say. Entertainment: The entertainment director who is an older woman (can't remember her name she made that little of an impression) is the most dull out of any cruise director i've ever seen on a ship. It's almost like that's not really her job and they just stuck her in there. The production shows are awful and I mean awful. The performers actually seem to be very talented singers and dancers but whoever is choosing and writing these shows is on drugs. They are like awful high school productions. The comedians they had were good. The beetles just weren't my thing and the tenors of rock are extremely boring (and i'm a rock guy). As far as activities through the day we did some of the putting challenges and dance classes but overall though that entertainment was lacking. Pool Area: Too small and cramped on sea days. Shore Excursions Through Celebrity: First the staff on the shore excursions desk have no idea what they are talking about when it comes to the excursions. I questioned what type of transportation was provided and after I booked they were completely wrong. Also you are not getting the best tour operaters by booking through celebrity. While I thought the Playa Mia cooking class was fantastic, the grand cayman barrier reef snorkel and stingray city tour was among the wrost tours ive ever been on. It was poorly organized. You waited 2 hours standing around before even getting on a boat. The boat was dirty and old. They take you snorkeling at a place with no fish amd cram you into horrible vans for transport. I could have easily found a better tour operator myself. Overall I didn't dislike the cruise but I thought it was among the bottom of my cruise experiences. I guess I would try Celebrity again but before this cruise I would have said I would definetly try Celebrity again so take from that what you will. Read Less
Sail Date March 2017
We were part of a group that chose this ship for their annual trip. Cabin with Balcony - Short on storage space. Over bed storage only for the tall among us. Restaurant - Crowded and noisy. Then we were "strongly ... Read More
We were part of a group that chose this ship for their annual trip. Cabin with Balcony - Short on storage space. Over bed storage only for the tall among us. Restaurant - Crowded and noisy. Then we were "strongly encouraged" to try the specialty dining. (If you go at 6, we will give you 30% off. No? Then we can also give you a bottle of champagne. No? How about a 9 PM seating? We can give you 50% off. Felt like we were playing "Let's Make a Deal" The problem with this type of selling is that no matter what you pay, you feel you were taken.) Dined at the Tuscan Restaurant. Did not feel the meal was worth the price although the dining room was much more comfortable than the main dining room. Two nights at the theater, sections of seats were reserved for "Suite and Above". You had to give the name of your butler to gain admittance. This practice was not announced in the daily paper, so you did not know until arriving at the theater that prime seating was limited. Perhaps in the future they should just have classes of ships labeled, middle class, wealthy and super wealthy.(Forget the poor altogether. They can't afford to cruise) Information in room said breakfast room service available until 11 AM. I called at 10:45 and was told that breakfast service was over. Wine Service - This is our second Celebrity cruise and for the second time, they have run out of the lower price bottled wine selections at mid cruise forcing us to buy "up". Once is a mistake. Second time it appears to be modus operandi. Pool area - not enough seating for sea days. Only lounges available at all times. Prefer the type seating available on other lines with hard back dining type chairs and small tables for snacks or playing games like Scrabble or checkers. Valet disembarkment - love leaving my luggage outside my door and having it taken to the airport not to be seen again until I arrive at my home airport. Airport boarding passes were delivered to our room. Great service available for a modest price. Disembarkment in Miami - Line for those of us with "Global Access" was closed. Process went quickly but would have been quicker if line had been in use. Not sure if this is a port issue or a cruise line issue. Employees on ship, from cabin boys, stewards, wait staff, etc. were very obliging We usually chose our trips by itinerary first. All things being equal, Celebrity would be our last choice of cruise line. We have traveled on Princess, Royal Caribbean, Norwegian, Holland America and Carnival.. Read Less
Sail Date March 2017
My brother is having a "significant" birthday this year, and last year asked us to help him plan a cruise to celebrate (he's never been on a cruise, while we've been on several). Not only did I say we'd help plan ... Read More
My brother is having a "significant" birthday this year, and last year asked us to help him plan a cruise to celebrate (he's never been on a cruise, while we've been on several). Not only did I say we'd help plan it, but we'd go along! My parents also joined us, so it was a very nice family affair. We've always enjoyed Celebrity but never had the opportunity to sail on the Reflection. We were not disappointing. The ship is beautiful, and constantly kept clean by the top-notch staff. All the common spaces (bars, lounges, etc...) were each uniquely different and had their own "vibe". We particularly enjoyed the Ensemble Lounge which was the "gateway" bar to all the theme restaurants. There was always talented musicians playing, but never too loud that you couldn't have a conversation. The artwork throughout the ship is varied and eye catching. The shopping is what you've come to find on ships these days. We really didn't spend much time in the on board shops. The casino was a nice diversion on some evenings, but we never spend much money there. Our cabin was clean and our cabin attendant, Gotot, was simply amazing and never ceased to ask us if he could do anything for us and checked in that we were enjoying ourselves. We've never been disappointed with Celebrity's cabin attendants. Such hard working and genuine people. We all enjoyed the main dining room, which is where we ate most of our evening meals. We did one specialty restaurant, Murano, during our cruise, which we all enjoyed very much. Delicious food and beautiful presentation. The space itself is smaller than other Murano's I've seen on other Celebrity ships, but it made for a much more intimate dining experience. My brother found the food a bit to rich for his tastes. The Oceanview Cafe was staffed very professionally, and there was very little wait for anything, if at all, even at the most busy periods. The food is tasty and, regrettably for my waistline, plentiful. The martini bar is very popular, and because of that, sometimes a wait to get a drink. But it's certainly not due to the hard-working bartenders who are just a blur to watch. It's simply the crowds that that bar attracts. There is another specialty bar called the Molecular Bar which has very interesting drinks, but most outside even the premium drink package coverage. Entertainment was very good all around. The specialty acts were some of the better ones I've seen on the ships, and the small ensembles playing throughout were really wonderful and always brought in crowds. The on board gym is really quite fantastic. All state of the art equipment in good working order. Also very clean. You could even hire a personal trainer if you wanted to work on your form. Also took advantage of the spa. Both my hot stone massage and gentleman's facial were great. These are quite pricey. The prices for the Spa services are always lower between the hours of 8am-1pm while the ship is in port. I strongly recommend booking during these times. Also watch for additional deals publicized via the daily schedule delivered to your room. We did the XPLOR adventure park excursion in Cozumel which was a BLAST. Go here for a idea of what this contains. http://www.xplor.travel/ We also did the Stingray Swim on our own in Grand Cayman. Other than that, there is nothing much to the islands other than beaches. We elected to stay on board the ship the entire time while in Jamaica due to the countries poor record on LGBT rights. The Labradee private island had nice beaches which was great, but it also has a high pressure "artisan village" where local shopkeepers are constantly trying to get your attention. Its seems they're required to not venture further from their shop stairs, but you have to walk through it to get to the southern beaches, and we really were not interested in buying anything. It was uncomfortable for us. We would definitely travel with Celebrity again and on the Reflection. This is our 2nd Western Caribbean cruise and maybe we've worn out that itinerary, but as a family experience, it was a wonderful time to spend together. We did book our next cruise on the new ship, The Edge, which was announced while we were on this cruise. February 2019! Read Less
Sail Date March 2017
My husband, daughter, her friend and I cruised on the Reflection over our March Break. I booked and paid for two concierge rooms. This is the first cruise we've been on in 3 years. It's not our first Celebrity cruise but it ... Read More
My husband, daughter, her friend and I cruised on the Reflection over our March Break. I booked and paid for two concierge rooms. This is the first cruise we've been on in 3 years. It's not our first Celebrity cruise but it was our first cruise on Reflection. Embarkation: This was our first time sailing out of Miami. I'm not sure if it is the result of being in a more sleekly run port or if Celebrity has further honed embarkation but I was stunned to be only 20 minutes between port arrival and walking onto the ship! I've never had a smoother embarkation on any cruise ship -- ever! I'm afraid this may have spoiled me for life! The stateroom: Exactly what we expected from a concierge class with respect to size and storage of the room. The room is perfect for TWO people or two people and one small child. Any more than that and you will be struggling for storage and personal space. For this reason, and because we were travelling with two teenage girls (who really need a bathroom unto themselves!) we booked two concierge class rooms and it worked out beautifully! We were pleased to have been extended an invite to sail away from the helipad on one of the port days. That was a fun experience and one we've never been offered as Concierge before! We also understand that a welcome lunch is offered to Concierge in the main dining room but we opted to forego it in favour of exploring the ship instead. A couple of things that we really missed: No fruit basket nor welcome champagne arrived in our room. This is something we always enjoyed previously on our concierge voyages. The other major disappointment was what they now offer as "afternoon canapes" to the Concierge clientele. Seriously - just don't bother. It was cute the first day or two but four stale tortilla chips, a variety of dips and assorted olives was old by about day two. The Reflection Reflection is a solstice class ship. The ship itself is beautiful and very much what I've come to expect from having sailed on two other solstice class ships. The public areas (outside the pool area) are spacious and comfortable. One recurring question was: WHO PICKED THE ART ON THE 12th Deck? I kept having to do a double take at the out of focus pictures outside the elevator and along the stateroom corridor. One of the things I've always appreciated on the solstice class was the art scattered throughout. I give a serious fail to the fuzzy photos. Maybe that's just me though... The "games room" is interesting with the (new to us) electronic tables. We visited several times when our table was not quite ready in the main dining room. It was a fun place to pass the wait time with the girls. We attended two comedy routines on board and they were both outstanding! We wanted to go to see the cirque-du-soleil type acrobatic show but it didn't work out for us the night we planned to attend. I do regret not having seen this as I understand it's excellent. I think the entertainment is a notch above what we have experienced previously on Celebrity! The pool area, usually our favourite place to be, was the opposite this time around. I have never seen a more crowded area on sea days. There was virtually NOWHERE to sit. The pool was constantly crowded and not very enjoyable due to the sheer volume of people. This differs greatly from any other solstice class cruise I have taken before. I realized only this week that the Reflection packs an additional 800 or so guests onto the ship vs. the Equinox and Eclipse. It is not usually that noticeable until the time comes to be poolside on a sea day. For this reason alone, I will be returning to a ship with lesser capacity. I seriously missed the Corning Museum of Glass on the 15th deck. Dining 1) It seems that the main dining room is MUCH more crowded than I have experienced (again due to the fact that Reflection carries more passengers than some of her sister solstice class ships). This is the second reason I will return to a less busy ship... Though we had anytime dining, it became abundantly clear that anytime meant you'd best have a reservation if you don't want to start your meal at 8:30. This was made more pallatable by Jayson - the fabulous maitre-d aboard the Reflection. Seriously, give this man a handshake if you are fortunate enough to encounter him onboard (tell him Cheryl sent you). 2) For the first time ever, I had to return a meal. First, it was very late coming out (which the server had apologized for profusely without having to be asked about it). Then, the lamb we (and the table beside us) had ordered was tough as mutton. The servers did apologize and Jayson handled the situation beautifully -- but it was very surprising this should have happened at all! 3) I really missed the buffet brunch that we have experienced on other ships in prior years. I'm sure this went the way of a budget cut and is not exclusively absent on Reflection but I feel sad that it is no more. 4) The specialty restaurants is where we spent the majority of our evening meals. We purchased the four package and enjoyed QSine, the Tuscan Grille, Murano and the Lawn Club Grill (situated where the Corning Museum of Glass' Hot Glass Show SHOULD be). QSine is always so much fun. The service staff was absolutely delightful and the meal was delicious. We had lots of fun exploring the various dishes that are offered. Murano - this was our first time dining in Murano and the food was very good. We all enjoyed our dinners very much. I had the seared milk fed veal tenderloin and it was wonderful! I also got to taste the chateaubriand (for two) and it was also very delicious and highly recommended! Tuscan Grille - the Tuscan has been one of my favourite specialty restaurants in the past. That changed this time around as the menu has changed (and some of my favourites disappeared!). I was willing to keep an open mind until the Veal Marsala arrived. It was the second worst cruise ship meal I've ever had (the first was only two nights earlier so things were beginning to worry me). If I return to the Tuscan grille in future, it will be for the tuna (which was exquisite). The Lawn Club Grill - (Did I mention this is where CMOG's Hot Glass Show should be? So, this was the last of our four specialty restaurants and I was not impressed. First, our order was completely messed up. It was so windy the night we attended that there were heaters on and blankets being passed around but really? They should have likely shut it down because it was not a comfortable dining experience. We were not certain that they were allowing guests to cook their own food (nothing was mentioned about it and we saw no guests doing so and presumed it was due to the windy weather). We only realized as we were finishing up that we could have, in fact, grilled our own meal. The communication was lacking in every case here. If it hadn't been for the pleasant couple at a neighbouring table we would not have known what was going on... and the food? Mediochre. At best. The Porch - THIS restaurant makes up for any short fall of its neighbour on the 15th deck. It does cost extra and they do prefer a reservation but it is not part of the specialty dining package - you can simply pay them directly. Everything we had here was absolutely wonderful! I cannot recommend the tuna tartare nor the curried shrimp highly enough! They were delectable! The seafood tower (well, not so much a tower really - they should call it something else) was a fun order. Everything was fresh and delicious! This is the one thing I will miss from the Reflection when I return to her sister ships... Customer Service: EXCELLENT. Since my room key failed and needed to be reset no fewer than three times, I can honestly say that the speed and efficiency with which the customer service desk dealt with issues was impressive. They definitely have a smooth running department in that arena! The ports: We went to Grand Cayman, Cozumel, Falmouth Jamaica and Labadee Haiti (not necessarily in that order). The latter two ports were new to us. Grand Cayman: There were 22,000 people in port the day we were there and it was a tender stop. We chose to stay onboard. This was the one and only time we were able to even remotely enjoy the pool area! Cozumel: What I remember of Cozumel was lots of fun. We enjoyed wandering around town scouting souvenirs and finding some special Mexican artifacts to carry home with us. Then, we stopped for lunch. I have only this to say: BEWARE the margueritas in Cozumel. They are very mighty. You don't need as many as you think you do. Enough said! I do look forward to our return to Cozumel next cruise :) Jamaica: We did not leave the port area. We did wander through the shops and found some unique things to bring home. The shop keepers were super nice and helpful and we enjoyed some fine banter nearly everywhere we went. It was a most enjoyable hour or so off the ship. The rest of the time was spent onboard, enjoying the less crowded spaces. Haiti: This is a private island operated by Royal Caribbean. Although it gives absolutely zero feel for the actual culture of the island, they have done an impressive job turning the island into a beach resort. We very much enjoyed our time lounging seaside and swimming in the beautiful blue waters. Celebrity staff really go all out for this island port. They drag an entire kitchen from the ship to an outdoor grill and setup the lunch buffet ashore for all to enjoy. Waiters come by and will bring you anything you desire from the bar. There are all sorts of water sports and fun to be had (for a fee, I'm sure). For the kids, there's a whole blow-up water park by one of the beaches. You can snorkel, rent seadoos and sea kayaks, go on historical tours, join a catamaran and other activities too numerous to mention. In other words, you can do as much or as little as you like on this day and enjoy every bit of it! One major disappointment while visiting the port was the treatment we received by one of the vendors. In my opinion, there are far too many vendors and competition is clearly stiff between them. When I was asked to visit one artist's booth, I wasn't aware at first quite how the scenario would play out. As me and my two teen girls entered the alley of paintings, the artist stood at the opening. I thought nothing of it at first but soon the heat began to build inside the alley and I felt the need to get out but the artist was blocking our exit. I asked to be permitted to pass but he did not budge at first, continuing to ask what I would pay for a painting... I asked again and still he did not respond, repeating that he could ask only a certain amount and suggesting I make an offer. I began to get very hot and more worried that we were not being allowed to leave. I heard people outside beginning to tell him to let us out as well. Finally, he did... and honestly, before that happened I was considering buying from him but afterwards -- not so much. This is not the kind of environment that should be permitted on an island being run by Royal Caribbean. I do see how desperate people are to earn some wages, however, and perhaps that is the true culture of Haiti. I prefer to think that there are more positive aspects that could be presented and recommend that Royal Caribbean take a serious look at the vendor situation. To summarize: We enjoyed cruising on the Reflection. We were intentionally lazy and did not plan port day events. The balcony in our stateroom turned out to be amongst our favourite places to relax. I will definitely continue to cruse Celebrity and look forward to next year's tour where I will once again be in the company of the glass artists. I also look forward to the less crowded experience on the Equinox and Eclipse. So, Reflection, happy to have met you but we are parting ways, I fear. You're more crowded than I like for a cruise ship... but you were fun while it lasted! Miami is such a great port to embark and disembark from. It's been a few years since we sailed out of Port Everglades and I can only hope they followed Miami's example and installed luggage carousels! Read Less
Sail Date March 2017
I Loved this cruise! This was cruise number 18 for me and this one was the best. The Reflection is a beautiful ship. It was the cleanest, brightest and most open ship that I have been on. The ship did not feel crowded. I loved ... Read More
I Loved this cruise! This was cruise number 18 for me and this one was the best. The Reflection is a beautiful ship. It was the cleanest, brightest and most open ship that I have been on. The ship did not feel crowded. I loved everything about the Reflection. Everything was first class. Our cabin (2108) was great. The staff was fantastic. Very friendly and accommodating. The food was excellent. The entertainment was top notch. I Loved the Reflection orchestra and singers/dancers. The comedian was great. And the Tenors of Rock rocked the house. Embarkation and disembarkation was easy and effficient. We sailed to Cozumel, Grand Cayman, Falmouth and Labadee. All the ports were good but Labadee was the highlight of the cruise. The beach was beautiful. This was only my second time sailing with Celebrity and after this fabulous cruise I know I will definitely sail with them again. Read Less
Sail Date March 2017
We booked this cruise as a back to back with a two week cruise on eclipse, and as we had never been on Reflection were really excited to see what the newest of the Solstice Class ships has to offer. We were not disappointed. The ship is ... Read More
We booked this cruise as a back to back with a two week cruise on eclipse, and as we had never been on Reflection were really excited to see what the newest of the Solstice Class ships has to offer. We were not disappointed. The ship is beautiful, and really does embody Celebrity's Modern Luxury tagline. There is a great choice of speciality dining venues, with the Celebrity regulars of Murano (my absolute favourite), Tuscan Grille (new menu is definitely an improvement) and Qsine, (initially my least favourite restaurant, but I have grown to love it) alongside The Porch, (try the seafood tower), The Lawn Club Grill (overall the most fun you can have in any of the restaurants on the ship - you have to have a go at cooking fro yourself) and the newly introduced Sushi on 5, (I was a huge Bistro fan, but have to grudgingly admit that I do ike Sushi on 5), all of which are well worth a visit. As you would expect, the staterooms are excellent, the service is second to none. The entertainment is a little patchy, but I guess that is all down to personal taste - you can't please all of the people all of the time! Read Less
Sail Date March 2017
We were aboard the Reflection the same week last year and had such a great experience that we decided to return. Embarkation and debarkation were smooth and we had no problems at all. We stayed in a Sky Suite and both our room attendant ... Read More
We were aboard the Reflection the same week last year and had such a great experience that we decided to return. Embarkation and debarkation were smooth and we had no problems at all. We stayed in a Sky Suite and both our room attendant and butler immediately introduced themselves. Our suite was large, with lots of storage. We dined in Luminae every evening (except one) and it did not disappoint. Our server, Mateo, was professional and friendly. The sommelier, Gabriel, had our wine ready for us each evening. We decided to try the Lawn Grill and had another wonderful dining experience. Our flat bread, steaks, lobster mac & cheese and shrimp & scallop skewers were delicious. Since we take one or two cruises a year, we didn't choose to do any excursions this time. We just did a quick shopping trip in Cozumel, went to the beach in Grand Cayman, and stayed on the ship and rented an alcove in Jamaica.While at Labadee, we rented a cabana at Columbus Cove (not realizing we had access to Barefoot Beach). It would be quite a hike on foot, so we took the tram thinking he'd bring us right there. He ended up dropping us off near the closed in market and we had to walk a bit by the vendors. A polite no thank you, and they didn't bother us. This was one of our favourite days to just relax on the beach.I also visited the spa once for an 80 minute massage and felt great afterwards. Unfortunately, next year in March the Reflection will be doing 10 days, and since I'm a teacher I won't be able to enjoy this ship then. Don't hesitate to cruise on this ship! Read Less
Sail Date March 2017
I chose the cruise because of climate and I (nearly) always choose Celebrity. I have been in Miami several times and knew what to expect. I stayed at the Savoy on South beach. it was a good hotel. (despite finding my room already occupied ... Read More
I chose the cruise because of climate and I (nearly) always choose Celebrity. I have been in Miami several times and knew what to expect. I stayed at the Savoy on South beach. it was a good hotel. (despite finding my room already occupied when I opened the room door.) I was upgraded to a suite which was very good, although it was the furthest away from the only available lift. If I was to go to Miami again I would book a hotel closer to Lincoln Road Mall which has better restaurants and cafes. Embarkation was smooth, although there were horrendous queues. I left my hotel and in little over an hour I was in mu stateroom (No.6121) I am "elite" in the captain@s club, but the queue there was longer than the "ordinary" queue.So that shpws how quickly they were processing people for embarkation. Disembarkation was smooth and quick, but the queues for immigration were the same as they always seem to be in Miami. But again they moved quite quickly. Instruction about disembarkation on board were clear and succinct. I love Celebrity and "Reflection" beautiful. ...clean, attractive, and welcoming. safety drill was over quicker than it used to be, and my luggage arrived shortly after that. My cabin was a veranda cabin. quite far forward and always spotlessly clean and well maintained. The bed was extremely comfortable, and the bathroom had plenty of storage space and thank goodness doors and no curtains in the shower. I always used the windjammer café for breakfast and lunch. my only criticism of this is that the plates for hot food were frequently cold, resulting in my meal getting cold quickly. The lunch on the last day was wonderful....all sorts of roasts, and of course everything else as well. (Do all Celebrity ships do this now?) I only ordered room service once (for an early morning excursion) Toast does not travel well from galley to stateroom. Dining in the main restaurant was a delight, although I think the food (I think) is not quite as good on Celebrity as it used to be. The crab cakes are to die for. You can now order steaks from one of the speciality restaurants for an extra fee. The coffee and beverages in Café Al Bacio are great. I don't like sushi, so the demise of Bistro on 5 is disappointing. Entertainment was of a high standard. The service on board is impeccable. Friendly without being too familiar. From the officers to the deck hands. it was welcoming and natural, and did appear to be scripted. My cabin steward did a great job . (And a chocolate has reappeared on the pillow at night. I remember being surprisingly disappointed some cruises ago when the chocolate did not arrive.) My waiter (Harianto) was helpful, and the wine waitress (I don't drink alcohol) had a bottle of San Pellegrino on my table every night waiting for me, and then quickly brought me the non-alcoholic "pour of the day." Service in the Café Al Bacio was friendly. amusing and efficient. The captain's announcements were instructive and precise. I t was great to hear him finish his announcements without ending with the hackneyed "Enjoy yourselves on board the beautiful "Celebrity Reflection." Beauty is in the eye of the beholder. Anyway....it IS beautiful. The ports were as expected..In enjoyed esoecially the trip on the submarine (or submersible) I saw a stingray, turtle and various shoals of fish, a wreck, complete with divers.The Labadee experience was a bit disappointing for me. It is good for families and younger people however. Alcohol. I don't drink alcohol and am a single person cruising by myself. So I am paying almost double the price for my cruise. I do wish that Celebrity would do more for single travellers (especially those who don't drink alcohol. Could something be included in the Captain's club for "elite" members? I know that Celebrity is a business, and businesses exist to make money. So I realise that they have to charge more for a single occupancy. However I cant help feeling that I am paying for a lot of the "free" drinks other people are enjoying. I don't think of getting "free" drinks packages or "free" on board spend. Its all just included in the price, and I'm sure its the same with all other cruise lines. I recently did a Cunard cruise. The non-alcoholic drinks package ther did not even include bottled water or speciality coffees. I always recommend Celebrity for adults without the kids. I look forward to my next Celebrity cruise on "Summit"...My first on a "Millennium Class" ship Read Less
Sail Date March 2017
We tried Celebrity for the first time last week and LOVED it! We are a family of 5 with kids ages 17, 13, and 9. We have taken one Carnival cruise many years ago, 4 Disney cruises on each of their ships, and one Royal cruise on the ... Read More
We tried Celebrity for the first time last week and LOVED it! We are a family of 5 with kids ages 17, 13, and 9. We have taken one Carnival cruise many years ago, 4 Disney cruises on each of their ships, and one Royal cruise on the Brilliance of the Seas. We had low expectations about the entertainment on Celebrity, but high hopes for good food, and we were not disappointed by either! My boys didn't try the teen club out, but my daughter seemed to really enjoy the Fun Factory. They stuck to the printed schedule of the Fun Factory pretty well, which is a plus, as my daughter likes to pick and choose what she does and when she's there. It doesn't compare to a Disney ship, but there was plenty to do and my daughter was quite happy there, as opposed to our Brilliance of the Seas experience. The Fun Factory employees were very nice and friendly. They kept very good track of the kids when they took them to activities outside of the Fun Factory. I never worried about her when she was in their hands. We are not sit-by-the-pool kind of people and were worried about finding enough to do on the sea days. In fact, none of us ever sat by the pool or used the pool the entire week! We brought some games to keep us entertained, but rarely needed them. They had several talks that we went to about other cruise destinations, which we thoroughly enjoyed. We also went to trivia a few times. Our itinerary was fairly port-intensive, so that helped as well. We were never bored and always felt like there was enough to do for all ages. There was a decent offering of family programs also, which was unexpected. The shows were enjoyable and Elysium was spectacular! We only dined in the main dining room for dinner and had very good quality food with plenty of selection. The only complaint that we have about dinner service was that we were never offered drinks beyond water. Every night except one night (the night we practically had to beg for someone to take our drink order), we ended up sending runners to a bar to get drinks between our appetizers and dinner. We were never offered ice tea or anything beyond water. There were other tables that seemed to get beverage service just fine, but not us. Our wait staff was good, but not exceptional. The Reflection itself really wowed us. It is in excellent condition and extremely well taken care of, exceptionally so. Our stateroom was also in immaculate condition and we had zero complaints about it at all. Our room attendant was fast and thorough. No towel animals, but no biggie. He always arranged my daughter's blanket and animal in a new way each day, which she liked. The crowd on the Reflection was older than we are used to, but very kind, respectful, and controlled. Far less party-type than on the Brilliance of the Seas and mainly adults, as opposed to the Disney ships. As a family with kids, we never felt out of place or unwanted. The people that were near us in the dining room seemed to enjoy watching our kids enjoy their meals and many of them complimented the kids on their attire in the dining rooms. Our kids are well traveled and well behaved, so we felt like Celebrity was a good fit for us. If your kids are a bit rowdier, I wouldn't suggest Celebrity. All of the kids onboard that we saw were very well mannered. No running down the halls or up and down the steps; no craziness at all. We appreciated that a lot, but those with different parenting philosophies than ourselves may not feel quite as comfortable. We also noticed that when the Fun Factory took the kids out to different areas of the ship, they kept the kids in areas that those without kids wouldn't be disrupted. For example, the Camp Out night was held on a quiet upper deck away from anyone else. The kids were free to be kids and frolic, but without annoying anyone else. Read Less
Sail Date March 2017
Every March, we go on a cruise. We travel as a couple generally and often meet up with friends. This year we once again chose Celebrity and were not disappointed. The service on the ship is outstanding. Every staff member (bar one) ... Read More
Every March, we go on a cruise. We travel as a couple generally and often meet up with friends. This year we once again chose Celebrity and were not disappointed. The service on the ship is outstanding. Every staff member (bar one) made us feel welcome. From the housekeeping staff to the captain, the friendly greetings, were everywhere. We arrived at the pier in Miami around 11:30 a.m., and were very quickly checked in. Our luggage was taken, went through security, got our passes and before 12 we were on the back deck enjoying lunch. My husband and I traveled with our daughter and 4 year old granddaughter. We were in a suite, and they were in Aqua class (their cabin was right above ours). While we were entitled to extra perks (dining in Luminae, using Michael's club for socializing and drinks, etc.), they were not, so we chose to eat in the Main Dining room each night and were not disappointed. We found a waiter and table we liked, and booked it for all but one night (when we went to the Lawn Club grill). The food was lovely and I was especially appreciative of how the children's dinner menu had choices our granddaughter loved. We enjoyed each of the ports and went on tours in 2 of them. In Cozumel, we ventured out on the glass bottom boat to view the coral reef and the little one really liked how the fish were swimming right by her window! In Georgetown, Grand Cayman the visit to the turtle farm and then by boat to the sandbar to swim with the stingrays was a big hit. We just shopped in Jamaica and had great luck getting souvenirs. On Labadee, we were able to rent a cabana on Barefoot Beach which worked out wonderfully with the little one. She swam, hunted for seashells, and dug in the sand, all in a cordoned off area and close to the cabana. She was so tired that she promptly fell asleep when we returned to the ship, waking the next morning. The Fun Factory had lots of activities for the four year old to participate in, and she enjoyed going for a period of time most days. There weren't a lot of kids on board, so the staff to kid ratio was great - and the staff were able to indulge her penchant for colouring. We were able to get to some of the shows and enjoyed them all. On the last sea day, there was a matinee performance called Maxx, which worked out well for our granddaughter. She was so excited to see the dancers and the gymnasts. The cast greeted the guests afterwards and she was so thrilled to talk with them. Having a suite entitles guests to use the speciality dining room, but we only went for lunch once. The hostess initially told us (in a very snotty tone) we had the wrong restaurant ("I think Madame you meant to go to the Opus Dining Room") but when I pulled out my seapass card she quickly recanted ("Oh I'm so sorry, come this way"). That was really the only time we had less than stellar service. The butler who came with the room was fantastic - there was nothing he wouldn't do for us. We also enjoyed Michael's Club most evenings for a late drink - a quiet place to relax. Even though we had the premium drink package, we found some of the lounges loud. Our embarkation was generally smooth - although one bag was misplaced for awhile. The Celebrity staff was very helpful in problem solving and expediting us through customs once the bag turned up. We so enjoyed out cruise that we've booked another Celebrity cruise for March 2018. Read Less
Sail Date March 2017
When we book a cruise we rely heavily on two things, our travel agents whom I trust very much, and Cruise Critic which I have also come to trust a lot. But I'd have to say we were a bit disappointed this time. Maybe because we were ... Read More
When we book a cruise we rely heavily on two things, our travel agents whom I trust very much, and Cruise Critic which I have also come to trust a lot. But I'd have to say we were a bit disappointed this time. Maybe because we were expecting more. All the reviews were great. The editors Choice was a full 5 stars, the recent ranking has Reflection as the top large ship in the world right now. It sounded awesome! And we were expecting a lot. But from pre-registration on the website that was a bit less than intuitive, to the embarkation that took an hour and a half and could have been much faster with a couple of easy fixes, the trip didn't start well. And it didn't help that the weather was rough for the first few days of the trip and with lots of wind, high seas, (one staff member was overheard saying that they didn't know if they should have worn their life vest the night before! I was glad not many guests heard that! It wasn't that bad honestly) and little sun, things could have been better. That said, the staff was generally fantastic and guest moral was stayed good in spite of the challenges we began with. The Cruise director, Sue, was the best cruise director we've had. Very funny. Very personable and approachable. And always had great things to do on board. The ship itself is very nice. A bit new age in design, but nice and clean. The theater is beautiful and the rooms are well designed for a cruise ship. We had a Veranda room and our only complaint was that the mattress was good at best. But the bathroom was very roomy and the shower was excellent. There was also plenty of room for storage. One challenge I've seen mentioned is that the higher class stateroom you book, the better the rewards. That is true. And sometimes staying in a lessor room makes you feel less important. Probably a marketing tactic to make you upgrade next time. But if they tick off the lessor stateroom guests, there may not be a next time. The food in the Opus or main dining room was good and our table mates were superb. We couldn't have done better if we'd chosen them ourselves. But I do have to say we've had better main dining room food on other ships. Choices were limited too. However, Opus is opened for lunch and breakfast as well, free of charge and the food then was a step above, which was excellent given that the buffet food was standard buffet food. Again, other ships have been better. I high recommend you eat in the Opus rather than the buffet! The entertainment was better than we expected. Not an area highly rated for the Reflection, we were very happily surprised. The Reflection dancers performed three times and all were well worth watching. We also had a couple of comedians. We had seen Miguel Washington on a previous cruise and he was good, but Robbie Printz joined the cruise half way through and he was excellent! And the small theater shows by the Cruise staff was worth staying up for. The Liars Club and the ships version of the newlywed game were both extremely funny. I almost forgot to mention Blind Vinyl, the house band that played off and on through the cruise. They were great with a blend of 70's and 80's music that always attracted a large crowd. Their atrium shows were audible from most of the public areas of the ship in the area including up the beautiful glass elevator shaft. Our room was just off those elevators though and we couldn't hear any outside noises from in the room. The public rooms were nice and shopping was good on board. They could use a little more lower end shopping for those of us that can't afford Michael Kors etc, but the last day sales were great for souvenirs and gifts to take home. Our package included the standard drink package. It would be difficult to make it easier, but it was a challenge not knowing what level of drink your favorite spirit fit in. The staff was always more than helpful though if you just ask. Overall, there were things about this ship that we liked a lot better than other ships, and things we didn't like as well. It just depends on what you go on a cruise for. And from past reviews, maybe it depends on when you go. Other reviewers have had much better experiences before. Read Less
Sail Date March 2017
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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