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766 Miami Celebrity Reflection Cruise Reviews

i recently took 13 members of my family on this cruise. (ages 8-65) I had taken celebrity before and liked the food and the ambiance of the ship. We traveled AQUA class last time but because there were 3 or more in each room we could not ... Read More
i recently took 13 members of my family on this cruise. (ages 8-65) I had taken celebrity before and liked the food and the ambiance of the ship. We traveled AQUA class last time but because there were 3 or more in each room we could not take AQUA class but paid extra for concierge class. We had balcony rooms on deck 10 which were near the library. We were close to the pool and cafeteria so these were good rooms. The staff in the rooms were helpful for the most part and we did not need to bother them for many things. One family member had a broken wall on the deck and it took 2 days for it to be fixed. This was not a good way to start our cruise. They did give them dinner at a specialty restaurant and a bottle of wine to make up for it but at 2 in the morning you don't care about those things. Otherwise, the rooms were good and as for the concierge part we never saw our guy the whole cruise. Our rooms were clean and we had all we needed but had we needed anything not sure we would have found him. Dinner: I had spent an hour on the phone prior to the trip to make sure we had 1 table and dinner reservations for the whole week so we could eat together. I was assured it would not be a problem, they linked our 4 rooms and all our reservations, was sent an email to confirm and guess what happened when we went to dinner the first night? No reservations for a table of 13. I explained that i called and had an email: the response: "oh the phone people, don't know what happens on the ship". So now we have no place to eat unless we split up. They eventually found us 2 tables near each other but that was not what i was told on the phone. Again, not happy with the service. The woman at the desk did all she could to accommodate us but was a disappointment to have to deal with this with 12 people waiting to eat. Entertainment: The biggest disappointment for us was the entertainment. The cruise director was very pompous and was never around. (unlike on royal Caribbean where the cruise director was at every event and you could walk up and speak to her.) There were many people on the ship in the 30-50 age range and most of the entertainment was for seniors. The planned shows were boring with the same people every night. It was school vacation week, you think they would have had a magician, or illusionist, or some other interesting things. Nope. bad singing every night, and a sad comedian. The house band played motown or 70's music every night. Now i don't mind that 1 night but what about those of us who want to dane to current music? the only good entertainment was a DJ group called Skylab sounds. they played at the martini bar the first night and had the whole place dancing until 2. When i asked if they were playing again they told e they could only play in limited times. I wanted to talk with the cruise director to tell him that people would like them to play again but he was no where to be found. The other DJ, TX was a horrible DJ that played only usic he wanted to hear and took no requests. He was rude and unfriendly and i reported him to the assistant cruise director. They just did not want to make this cruise fun. One night was house music and they stuck 100 people in the wine bar? No place to dance and very hot. I spent the 20 dollars with 5 friends to go to the specialty dance and drink thing called indulgence. What a waste. It was supposed to last for 2 hour, people left after 1/2 hour. People in weird costumes and some free drinks..oh wait i paid 20 dollars so not free. all i ask for on a cruise is a place to dance and mingle with friends..this had nothing.. the bars were empty because nothing was going on. The last night they had a sad guitar guy playing sad songs in the main lobby and 80's videos in the bar. I felt so bad that i brought my family ont his cruise. The teenagers were bored stiff, the adults were too. the only one who had fun was the 8 year old in kids club. The staff there were great. So if you want to be bored and have very little fun go on a celebrity cruise. FOOD: Was good. Nothing outstanding. Skip the woodlawn grill, overpriced for nothing. PORTS: St.Thomas: Took cab to Coral world and kids swam with the sea lions then walked over to COKI beach. This was a fun day and the beach was great. We were the only ship in that day so not crowded at all. If many ships were in port you would have to get here early or have no where to sit. St. Marteen: walked fromt he boat to the downtown, rented chairs and relaxed. Nice beach and close to shops for a little jewelry shopping. Fun day. PICTURES: The picture package was the straw that broke my back! I wanted to buy 10 pictures in the package for 175 but they would not allow me to buy any pictures that i was not it. I want to but these as gifts for my family but would have had to pay 30 dollars per picture so i opted and was told i could buy a package. When i went to pick up the package later that day, i was told i could not have the pictures. again, the staff member was rude and would not help. I complained at guest services but celebrity said it is a private company not their fault. This ended my cruise on a very sour note. When i returned home i completed the survey and asked to be contacted by celebrity to voice my issues. They are supposed to return your email in 24-48 hours. It has been 3 weeks. I guess they don't care about their guests. So my advice, if you are looking a for a mediocre ship, with ok food and entertainment book this ship, if not keep looking. There are many other boats out there that will take your money for a much better time.   Read Less
Sail Date February 2015
Just returned from a weeks cruise on the Reflection to the western Caribbean. Started off with a few days in Miami where we had an excellent time. Just have to comment about miami airport - what a nightmare that is ! We arrived a bit ... Read More
Just returned from a weeks cruise on the Reflection to the western Caribbean. Started off with a few days in Miami where we had an excellent time. Just have to comment about miami airport - what a nightmare that is ! We arrived a bit early on the Saturday at 11, to embark. We did however, check in but then had to wait until 11.30. A few little hiccups, the check in person did not take our photo so we held up the queue when boarding and did not validate our bank card so we had to do this on the ship later on in the week. Then we had a torrential downpour on sail away but fortunately, as the ship was slightly late leaving, the rain was clearing up so sail away was ok. Cabins were ready at 1pm on the dot, sail away at 4pm. SHIP. The ship itself is beautiful. Very clean and modern. Not too keen on some of the artwork around. We have only been on the Eclipse before and the artwork was stunning on that one. CABIN. We had a Balcony cabin, near the front. Very clean, storage was fine, bathroom was very big. No issues. Excellent views. STAFF. Every cruise we have been on, have had amazing friendly staff and this one, was no exception. The staff were lovely and the captain was certainly more vocal and visible than most. It was so good to hear that on our first night at sea, we had rescued 10 Cuban refuges in a life raft and the captain was very proud of his staff on how they took care of them until we handed them over to the U.S. coastguard. FOOD. We don't eat in the dining room so cannot comment. The buffet (ocean view cafe) was excellent. We also had a meal at the lawn club which was very good. We had the free drinks package but we upgraded on the second day, it was about €10 per day each to upgrade. Although I don't think we made the most of the upgrade, it was certainly much easier than trying to work out what you can or cannot have. After this time, I was always want a free package and will upgrade again too. All the drinks were great, loved the cocktails- the piña colada, the mudslide and the sunset martinis. Yum. ENTERTAINMENT. We saw one show which was excellent but apart from that, we feel this is an area that is not quite as good as other cruise lines. The Reflection really needs to get a house piano entertainer, someone like Perry grant on the eclipse or Bert Stratton on the Caribbean princess. The house band were good but as they don't play in a regular spot, it feels a but jumbled. There are too many art auctions etc for our liking. There were also a lot of 'private functions' so some areas out of bounds. Also the one thing I was looking forward to, was the cheese and wine on the lawn, but this did not happen as far as I was aware, which was disappointing. The lawn really is a wasted space and could be utilised better. There was also no real deck party which was weird for the Caribbean. The shops were ok but not quite the range of products we have had on other ships. The pool deck was very busy on sea days, we went to the pool at about 8am on the first sea day, only to find the best beds already had towels on them. This drives us nuts as these people don't even get there until midday ! It was very busy and I'm not keen on the lay out of the pool deck, it's quite claustrophobic and everyone's all sat in top of each other. The pools are quite low down so you have to use proper steps to get in and out of them, We prefer a sloping entrance. There were also people in the pool with bottles which should not be allowed. PORTS. Four ports, Cozumel, where we went to Tulum. Grand Cayman was stunning, Jamaica- we did the party cruise and Dunn river falls which was good and labedee was beautiful ( see separate reviews). DISEMBARKATION. Went well, very well organised. Like the fact that your luggage is on a carousol so it's easy to find. We took a trip on the hop on, hop off bus and they store the luggage for you. Despite a bit of waiting around initially, it was really good and would highly recommend. Overall a really good cruise to a beautiful part of the world. Would highly recommend and with a few minor changes, would have been perfect.   Read Less
Sail Date February 2015
Reflection-Feb 7-14, 2015 We drove from Tampa to Miami on Friday, 6 Feb, and stayed at the Red Roof Inn by the airport. You can leave your car there while on the cruise and they take you to the port, but you have to take a taxi back ... Read More
Reflection-Feb 7-14, 2015 We drove from Tampa to Miami on Friday, 6 Feb, and stayed at the Red Roof Inn by the airport. You can leave your car there while on the cruise and they take you to the port, but you have to take a taxi back ($25). The hotel was ok, but not great. You do get a free continental breakfast, but it was not very good. The traffic in Tampa is bad, but nowhere near as congested as Miami. The first night we spent in Miami we went out for dinner, and it took us 25 minutes to drive less than 2 miles! If you stay there and can find a good parking place, do not move your car again because it is highly unlikely you will get a good parking place again. We hope they move the Reflection to Ft. Lauderdale sometime in the future because Lauderdale traffic is considerably better than Miami's. This was our first cruise on the Reflection, although we had been on the Silhouette, Eclipse, Constellation, and Equinox before. All of them are beautiful ships and the crew, food, entertainment, and just about everything else was great. We have certainly gotten spoiled with the Solstice class ships. On Sat., 7 Feb, we took the Red Roof Inn shuttle to the port and were at the ship by 10:15 am. There was a very small line to go through security and we were all checked in by 10:30; this was the fastest and smoothest we have ever seen in over 30 cruises. We waited about 20 minutes in a special area for concierge class passengers, and then went on board. Celebrity treats you to a free glass of champagne when you board. The Ocean View cafe did not open until 11:30, so we walked around the ship until the cafe opened. Lunch was OK--typical buffet. Our cabin was ready at 1 pm, and we were amazed that one piece of our luggage had already been delivered, and the other arrived 15 minutes later. That was the fastest service we have ever had. We were totally unpacked by 1:45, and ready for some of our champagne. For concierge and above, Celebrity has an iced-down bottle waiting for you in your cabin. The lifeboat drill was at 3:30, and it was a joke (bad). Our station was in the photo gallery, and there only a few seats for handicapped people, and nothing for the rest. We watched a video on the process. They don't even take you to the lifeboats anymore. You can bet if the ship is going down, we are going to the lifeboat, not the photo gallery. Can't believe the coast guard allows this. We had dinner at Murano, and the Dover sole was outstanding, but the lobster was not. We did have excellent service, but for $70 extra, it should be. If you eat at a specialty restaurant the first night of the cruise, you get a 30% discount. The show featured vocalist and pianist Clair Vinkesteijn, and she was fantastic. If she is on your cruise, don't miss her. Sun., 8 Feb. We had breakfast and lunch at the Ocean View cafe, and they had a very good variety of food, and it was prepared correctly. This was a very windy day with pretty rough seas, but the ship was fairly stable. We went on the galley tour, which was interesting, but the same as we had on the Silhouette. They do give you a glass of champagne as you enter, and this is a touch of class. We were able to change our dinner reservations from a table for 6 to a table for 2 (#167), and had a great waiter and assistant waiter. They had filet mignon and lobster for dinner, and both were excellent. Mon., 9 Feb Clair Vindesteijn performed again at the matinee show in the main showroom, and she was excellent. This was the first time we had seen a performer repeat at a matinee show; hope Celebrity keeps this up. The art auctioneer gave a seminar on Thomas Kinkade, and he was very good. We have been a fan of Kinkade's art for some time, but we learned a lot of things we did not know. The seas were a lot calmer, but because of the rough seas and strong currents yesterday, we were delayed over an hour getting to San Juan, arriving about 4:30. That did not leave much time to do anything before dinner, so we just stayed on the ship. In the showroom Gareth Oliver took ventriloquism to a whole new level. He was one of the stars of Britain's Got Talent. Tue., 10 Feb We arrived in St. Thomas about 8 am. Since we have been to St. Thomas many times before, we decided to take the St. John Island Tour. They took you by a big ferry, Island Girl, from the cruise dock to St. John. This was about a 45 minute ride, which was fairly rough because of the high seas, but we chose to sit inside so we would not get splashed like the people on the top deck. We had a good commentator/captain who pointed out lots of interesting facts and scenery along the way. After we docked, we took an open air van for a tour of the west side of St. John. The roads are very narrow, but we had an excellent driver; the tour took about 1.5 hours and then we were dropped off at the ferry dock. We had about 45 minutes to walk around the little downtown area--not much there compared to St. Thomas, but I had not been to St. John in 30 years, so it was interesting to see the changes. We took the ferry back to the cruise dock in St. Thomas and got back about 1 pm in time to have lunch at the buffet. The singers and dancers of the Reflection put on the show and it was good, as usual. Wed, 11 Feb We arrived at our favorite island, St. Maarten, about 8 am. We took the water taxi ($7 RT) to the downtown area and did a little shopping before we went to one of the casinos and played slot machines for a couple of hours. They give you free drinks even if you play penny slots--try getting that anywhere else!!! After dinner we went to the Senior Officers cocktail party for Select and Elite members, and it was done very well--much better than the one on the Silhouette in Dec. 2014. The show featured Divas 3, and they were excellent; they sang songs from the 1960's to the 1990's with hits by Carole King, Celine Dion, Whitney Houston, Donna Summer and many more. Thur, 12 Dec This was a day at sea on our way back to Miami. The Captain changed course to get us in much calmer seas, and the ride was considerably better. We went to the wine tasting for Select and Elite members and it was very well done. For the rest of the day, we just lounged around. We did go to the show, called Reflection The Show, and it was very good. Fri, 13 Dec Our last day at sea, so we had to pack to go home. We did attend the cruise director's Bandeoke--a lot of the passengers performed and they were all excellent--amazing talent. The show was Ralph Harris, and he was a very good comedian. Sat, 14 Dec We arrived back in Miami about 6:30 am. We do the walk off express where you roll your own luggage off. We met in the Ensemble lounge on Deck 5 about 6:15, and were surprised to see only 25-30 people there. They made no announcements, but we started disembarking about 7 am, so we were among the first passengers off the ship. We took a taxi back to the hotel, and were in our car driving back to Tampa by 7:45 am. We have never had a disembarking that went this smoothly. Overall, we had a fantastic time, but doubt if we would go on the Reflection again as long as it leaves out of Miami. We would like to suggest some areas for improvement by Celebrity because the service has certainly gone downhill since we traveled on the Equinox and the Eclipse, and we hope someone at Celebrity gets the message. 1. You used to get a chocolate on your pillow every night, but you only get it on the second formal night. I understand that the new president of Celebrity is going to change this when she takes over in April, and we certainly hope so, because we are going on the Silhouette in April 2015 2. Celebrity used to have a fantastic brunch one day of the cruise (normally the 5th day), but they no longer do this; instead, they have a really fattening dessert station at the normal luncheon buffet. This was a really big disappointment for us; we suppose that we had just gotten spoiled by our previous cruises where they had mounds of shrimp cocktail, raspberries, blueberries, chocolate fountains, etc. 3. Celebrity's brochure says that if you are concierge or aqua class, you get flowers in your cabin--no more; the room attendant said that they had discontinued this. Another big disappointment, and certainly a lack of class to advertise something that you do not do. 4. If Celebrity keep this up, we may have to go back to Carnival, where we have had their highest status for years. However, Celebrity still outranks Carnival because of their no-smoking policy in most places. 5. With the amount of money that Celebrity is saving on fuel, you would think that they would pass some of that along to their customers, rather than cutting the benefits that they offered last year.   Read Less
Sail Date February 2015
We have about 10 cruises under our belt with Princess, Crystal and RCI. The main reason we choose this one was that there was a direct flight chartered by Celebrity from Hamilton airport (15 minutes from our home). It included an all ... Read More
We have about 10 cruises under our belt with Princess, Crystal and RCI. The main reason we choose this one was that there was a direct flight chartered by Celebrity from Hamilton airport (15 minutes from our home). It included an all inclusive drinks package and prepaid gratuities. This also avoided us having to go to Toronto airport (at least an hour away) which is always a miserable put through. Similar charters from Ottawa, Quebec and Halifax put well over 500 Canadians on our cruise not counting those who made their own way. It is a clever marketing strategy by Celebrity for its Caribbean cruises (both Eastern and Western Caribbean) from February through April that certainly seems to be drawing lots of customers. For this reason a lot in this review will try to be helpful for the thousands of Canadians who will have the Celebrity charter experience over the next few months. We were on the first Celebrity charter this year from Hamilton (cake was served in the departure longue to mark the occasion) but it seems that all the kinks hadn’t been worked out. The aircraft 737 was operated by Canadian North and the (contracted) ground staff didn’t seem to have it together. We had boarding by sequence number which worked by them giving you a number when you arrived at the desk to check your bags; we were #111 and #112. They first invited all those with numbers 1 to 30 to board and look for seats and then they went through the other numbers in groups that way. So there was no pre-seat selection. Boarding involved walking across the very cold tarmac to the ramp to board the plane because there are no jet bridges at Hamilton airport. On board the service was good and adequate meals were served both ways. The movie system on the plane going down wasn’t working and coming back only one toilet was working. Operating so far from their home base must make small repairs difficult. The worse problems were at Miami airport because of the very long walks and lineups involved. We had to show our identity documents at least four times with lineups to print out entry tickets and so forth. The walk from Concourse F where we landed to baggage claim was very long but some shuttles passed by you could use if you were spry enough to hop up on them. From the time we landed to leaving the airport on the bus to the ship was a two and a half hour ordeal. Getting on the ship was relatively easy and we lined up for only 45 minutes. Our bags appeared a couple of hours later so this part went fine. Our overall impression of the Reflection was very positive. It’s an impressive clean new ship. Our cabin had sufficient square footage with a nice balcony with glass railings we could see out of. The bathroom was nice with a well designed shower enclosure. However, it lacked storage space and was rather long and narrow – it was hard for two people to pass each other. This cabin shape was explained by an interesting video of how the Reflection was built showing on the ship’s TV. The cabins were prefabricated down to the pictures on the walls at a cabin building factory some distance from the shipyard and were then trucked to the ship, inserted in slots and hooked up to the central ship systems. The cabins had to fit on a flat bed truck and so that’s why they are so narrow. Overall we had good cabin service, cleanliness and maintenance was to a high standard. BY and large food quality was good in both the Opus dining room and the 14th deck buffet. We didn’t feel the need to eat at any of the specialty restaurants. The cover charges (in the $100 per couple range) are excessive and the menus we looked at for them weren’t particularly inspiring over and above what was offered in Opus. We’d recommend staying away from them. Many of the entrée portions in the Opus dining room were too large for Canadian (plus European and UK) tastes. We are often surprised when eating at US restaurants at just how much is served. For example the roast chicken in Opus one night was three legs plus other bits. It puts us in a dilemma where we either waste food or overeat. Celebrity might want to consider a smaller (half) portion option that dinners from Canada, UK and Europe could choose. On the other hand, we were amused by the dismayed reactions of some Americans to the small but elegant appetizers often served. Service ranged from excellent to OK depending on which waiters we got on the Select dinning option. The one really gross item we were served was the cheese plate dessert option. It consisted of ice cold dry curled up small pieces of not very good cheeses maybe similar to the famous” for display only hot dogs” on the Simpsons. Celebrity should take it off the menu or do a decent job with it. In general, our observation was that cheese wasn’t well understood on the Reflection disappointing for Canadians who generally like cheese. Ironically the Food and Beverage manager is a Canadian. We didn’t take in that much of the entertainment. We liked Claire V. the vocalist/piano entertainer and the comic ventriloquist Gareth Oliver was terrific. We agree with many other reviewers that the atrium entertainment events were cramped, had few places to sit and pumped loud noise to many decks of the ship via the atrium as a sound chimney – in this aspect Reflection is poorly designed. The Guest lecturer (“Beyond the Podium”) Dr. David Plourd was excellent. He is passionate and knowledgeable about his hobby marine biology with a very pleasant manner of delivery illustrated by his own photos and movies. He was one of the very best cruise lecturers we’ve encountered. We found that the ports offered on the Eastern Caribbean cruise are not all that interesting but then we didn’t choose the cruise because we liked the itinerary. San Juan is a waste of time since arrival is in the late afternoon. St. Martin and St. Thomas were aggressively pushed by Celebrity staff as large jewelry malls with beaches. Our advice is to tune out the endless onboard commercials for Diamonds International and other stores from which we assume Celebrity must get a cut (?). We made our own private visit to the Coral World theme park by taking one of the open buses near the cruise port. It was inexpensive compared to ship tours and enjoyable in terms of the windows into real reefs they have created and seeing a lot of the island. Sure enough we came upon Dr. Plourd and his wife snorkeling there. Disembarkation was very smooth we didn’t even get to the assembly point before being directed off the ship. The only problem was that we arrived at the airport four hours before the flight was scheduled to leave. Canadian North had seat selection this time but we understand their computers went down for two hours after we had checked in. (On both almost full flights we had a row of three for two but we’re not going to say how we did that.) After check in there was the long hike to Concourse F where we waited for three hours since the plane was an hour late. On arrival back in Hamilton we a 200 metre icy cold walk to get to the terminal building where customs, immigration and baggage claim were fast. Our car (Mercedes) even started immediately after sitting in very cold temperatures all week! We had a good experience but thankfully we’re still in pretty good shape for our ages. We would warn older and handicapped people to think very carefully before attempting this charter because you could find the land portions very grueling and maybe even too much.   Read Less
Sail Date February 2015
We are an active couple in our mid 50s who likes to cruise. We have cruised several lines, but this was our first time on Celebrity in over 20 years. We are more loyal to a good itinerary and great deal than a specific line. Our overall ... Read More
We are an active couple in our mid 50s who likes to cruise. We have cruised several lines, but this was our first time on Celebrity in over 20 years. We are more loyal to a good itinerary and great deal than a specific line. Our overall impression of the Reflection was that we loved it. There were many positives with only a few disappointments. We sailed the Reflection on Feb 7, 2015. We spent the night before the cruise in South Beach because we had never been there. It was an experience! Best part was we could see the ships in port from our hotel room. We took a taxi to the port of Miami and arrived about 10:30 am. We were on board at 11:15. The processing was the smoothest we have ever encountered. Our main mission, book our specialty dining since we knew times would be limited with the Luminae build. After we sipped the champagne handed to us we headed for a dining table. We were able to get 6:30 or 7 for 3 meals, our Qsine was a group of 8 @ 8:30. Only glitch was the person who booked us dropped our Tuscan reservation out of the system… more on that later. We had time to explore the ship, had lunch in the Oceanview Café, and then our cabin was ready. I carried on gym clothes and headed off to the gym which was blissfully empty except for folks walking through for a look. Our luggage had already arrived when I returned to the cabin. Cabin – 1243, a C2. We are balcony people and loved the large hump balcony and the location near the center stairs & elevators. The cabin was quiet and the attendants kept it spotless. The bathroom was the best we have seen (suites excepted). There was plenty of storage, hot water, and water pressure. The sliding shower doors were a nice upgrade from the shower curtains. The cabin seemed a little narrow. There were only 3 small drawers and no shelves in the closet. The above bed cubby cabinets worked OK, but seem odd. We are tall, so no problem. However, if you are not tall or have mobility issues they are not optimum. There was no wind on the balcony, however, there was a “whirring” sound that came from the divider by the suite next to us. We loved sitting outside! Gym – Best we have seen at sea! The gym is spacious, has many weight machines, balls, bands, free hand weights, and lots of cardio equipment (16 tread mils, plus ellipticals, and bikes, and even a rowing machine.) It was a very relaxing environment. My husband took spinning classes several times. It was crowded in the morning but the crowds thinned out in the afternoon. There were plenty of towels and even cooled towels. Officers and Staff – The senior officers and staff were visible, available, and accessible. They were always out and about and were happy to chat with passengers. There was an officer versus passenger pool volleyball game where the captain, staff captain, hotel manager, and the food and beverage director played. We thought that was awesome. Crew – The crew was very gracious and hard working. We only saw our cabin steward and his assistant once or twice. Since there are no “service my room” signs, they seemed to just know when we were not in the cabin. Cleanliness and appearance – The Reflection is a beautiful ship. Her décor is modern and sleek. The ship was spotless. The public restrooms were spotless. There was frequently an attendant in them folding washcloths or mopping the floors. There are lots of seating and reading areas that have a soothing atmosphere. There were always attendants squeezing sanitizer on your hands before you entered a dining venue. The main doors to the public rest rooms were button activated so you didn't have to touch the handles. Pools and decks – It was very windy on our cruise, 30+ knots at sea. We didn’t get in the water. The pool attendants did a great job keeping everything clean and picked up especially considering the wind. We never had a problem finding a lounge chair. Towels were always accessible and there was no signing them in or out. The solarium was very tranquil and the temp seemed perfect in there. It was however, usually full and the chair hog mentality was evident there. Beverage package – We heard so much about this pre cruise we were curious to see how it would go. We both upgraded to the premium package mostly so we could drink better wines with dinner. We are not wine snobs, but enjoy splurging a bit on vacation. On HAL and Princess we brought our own wine and paid the corkage. There was a very limited selection of wines in the covered by the packages in the bars and dining rooms. In some cases there was only one option for wines between $9 and $13 a glass. We elected to pay the difference and go above the $13 a glass in the restaurants. That said, the selection was much more scarce and mediocre than you find at most local restaurants. The sommeliers seemed to be in name only, not much help. They had few suggestions other than pointing to the wines by the glass on the menu. This was our first disappointment. Since we had the package I asked a bartender for a Patron margarita. She said she would make me a “special” one. She used Anejo Patron, which little did I know, was a $14 dollar option (silver Patron is $13 and included in the package). She did the same with my husband’s vodka tonic. We didn’t realize it until 2 days later when our folio was showing multiple $15 bar charges. It took a while to get it all straightened out at guest services. We only had to pay the amount over $13. Anyway, be sure to ask if the upgraded liquor is in your package. We went to the molecular bar twice. It is entertaining and the drinks are interesting. The martini bar seemed to lack atmosphere. We went once, but we never saw a martini flight or the multiple pours they show online. Frozen drinks were good and plentiful. We tried many we would not have if we didn’t have the package. I found myself tallying up my water, coffee, and alcohol for the day to see if I got my money’s worth. Most days I did, but I am not sure I would drink as much on a longer cruise. There was no shortage of any brands of liquor except Bud Lite... who would have thought :-) Gratuity – We knew the drink packages were going to 18% gratuity on Feb 1. The gym classes and all the coffee and drink menus also had 18% printed on them. I do not know about the rest of the areas. Best Cruise Critic Advice – I read a thread that said to take all your documentation and receipts with you on Celebrity. I printed everything and brought it along. Best advice ever!!! None of our OBC showed up. It took 3 trips to guest services to get our OBC on the account. Having the receipts and the names of the people I spoke to on the phone were key to solving the issue. Dining – I never thought I would say the highlight of our dining experience was the Ocean View buffet. It had the best food, the best layout, and the best atmosphere of any buffet at sea we have seen. We ate breakfast and lunch there. The rest of the dining, however, was a big disappointment. Our overall impression of the food in all of the dining rooms is that it was presented well, but lacked flavor. This was especially true of the beef. The service in Opus was also below what we have experienced on HAL, Princess, and RCL. Qsine was fun and quirky. Service was good there. The iPads, however, are not connected to anything, so that was a little clunky. The atmosphere in Murano was great as was the service. The food, again, was not so great. Our steak and lobster was undercooked and there was no real flavor. The Lawn Grill was casual and fun. The flat bread is more like a pizza, but was tasty. The entrees were good and the cookie dessert was great! Tuscan Grill was just plain bad. Because our reservation was misplaced, we couldnt eat until 8:30 pm, and it was half empty. Tuscan lacks ambiance, its noisy (over the propulsion units), the service was slow and impersonal, and the food resembled something from a Sizzler. There were plastic mats instead of tablecloths. The steak came in the middle of a huge plate with nothing else on the plate. The veggies came in a tiny black tureen that held 2 spoonfuls. That was it. We couldn’t hear the music over the engine noise, but we could hear the dishes banging in the kitchen. There was nothing "italian" about Tuscan other than the name and it certainly was not worth the up charge. Celebrity definitely has room for improvement in the restaurant dining arena, just our opinion. Entertainment – The cruise director Alex seemed like the perfect blend of comedian and cheerleader. He could single people out without offending them. The entertainers were EXCELLENT. Claire Vinkesteijn the pianist and singer was amazing! The ventriloquist was very funny, and was the comedian. The production cast put on 3 shows, the last 2, Motion and the Acrobatic Show were better than we have seen elsewhere. The dancers worked very hard at night, usually 3 events. We did enjoy taking dance lessons from them during the day. Smoking – We are not smokers. We enjoyed the smoke free casino and balconies. There were 3-4 outdoor smoking locations. My wish would be for the Sunset Bar to be smoke free because it is a beautiful venue and the smokers (cigars included) were everywhere. Sailing – The ship was very stable even in the high winds and rough seas. There was no shuddering, vibrations, or creaking like we have heard on other ships. The seas were forecast to be very rough with high winds on our was home from St Martin as well. We were delighted the captain altered course to hug Hispaniola and Cuba to shelter the ship. We had a smooth ride back to Miami. In closing, we really enjoyed our Celebrity experience and the Reflection. It is currently 19 deg outside with 7 inches of snow and more on the way. We could pack in an instant to sail the beautiful Reflection again   Read Less
Sail Date February 2015
We had a fantastic cruise on the Reflection . We ate all our dinners in the main dining room at the early sitting. We had a fabulous waiter who always offered excellent suggestions, and they were always right on. We found the food to be ... Read More
We had a fantastic cruise on the Reflection . We ate all our dinners in the main dining room at the early sitting. We had a fabulous waiter who always offered excellent suggestions, and they were always right on. We found the food to be excellent. We ate our breakfasts and lunches in the Oceanview and they were good with lots of variety to choose from. We had a balcony cabin and our room steward made sure that it was always spotless and well appointed. Lots of storage space and believe me I take a ton of clothes on our cruises. Embarkation was the fastest we have encountered and we received our luggage the earliest ever. The shows in the theatre were all amazing and we enjoyed all of them. We can see why their shows are rated so high. Our disembarkation was also the fastest we have ever experienced. We really found the luggage carousels a great idea, it sure beats walking up and down all those rows of suitcases looking for your bag. We enjoyed our classic beverage package and certainly found it more than adequate for our needs. Overall we would rate it a 10 out of 10.... Read Less
Sail Date February 2015
My wife are veterans of 27 cruises and eleven of them with celebrity and the reflection earned six stars with us automatically when we saw not only the most succulent smoked salmon I have ever tasted on the breakfast buffet but several ... Read More
My wife are veterans of 27 cruises and eleven of them with celebrity and the reflection earned six stars with us automatically when we saw not only the most succulent smoked salmon I have ever tasted on the breakfast buffet but several types of cream cheeses including salmon cream cheeseheese to go with it. The rest of the dining experience indeed the rest of the cruising experience was just as inventive and exuding class. First the rest of the dining. Every meal had at least one or two wow experiences, including the lines legendary short ribs simmered in expensive Barolo wine, their sublime lobster tails rivaling any seafood restaurant I have gone to, their strip steaks done to perfection, the list goes in and on not to mention their heavenly deserts. Then the wait staff. Seem was our favorite waiter over our eleven cruises. Everywhere we went the staff served with a smile and a caring attitude.. And the ship oh the ship like a dream. From the huge ficus tree suspended mid atrium to the innovative art work and sleek classy interiors you think you were in the fanciest venues in New York or Paris. In short, people in celebrity you get the best of everything and for a adult to use another cruise line well it just doesn't make any sense in my book. Read Less
Sail Date February 2015
First time cruisers, wanted a relaxing 25th and a different kind of vacation...great choice loved it! Modern luxury truly defines reflection especially aqua class:) boarding was a breeze headed to the sunset bar for sail away a must, met ... Read More
First time cruisers, wanted a relaxing 25th and a different kind of vacation...great choice loved it! Modern luxury truly defines reflection especially aqua class:) boarding was a breeze headed to the sunset bar for sail away a must, met many wonderful folks who suggested the Mojitos for sail away, so enjoyable! We were pleased to check out our cabin at 130 luggage had arrived and champagne was waiting, toast on the balcony. A must have a wonderful drink at the molecular bar my fave dragonfly, husband fave Kentucky dirty, the celebrity all top shelf liqueur. We loved Blu restaurant food was top notch and fellow diners were the nicest people I have ever met, staff were wonderful and always smiling! We enjoyed every aspect of the ship including free pass to Persian gardens very enjoyable. Loved the captains daily announcements at 10 am followed by Alexander's agenda of daily activities. We loved Top Chef and all the live music venues all over the ship! Great to have a casino and great shopping, salon and spa on board! we were never bored! We took advantage of booking on board looking forward to sailing may 2016 with Reflection! Read Less
Sail Date February 2015
This was our 4th cruise in the last 4 years  (all on celebrity) with the last two being on the reflection (all Caribbean itineraries)  As we read so many negative reviews that so much had changed for the negative, even since last year, ... Read More
This was our 4th cruise in the last 4 years  (all on celebrity) with the last two being on the reflection (all Caribbean itineraries)  As we read so many negative reviews that so much had changed for the negative, even since last year, we were somewhat concerned. We were prepared for bad weather ( the forecasts all showed rain every day), long waits at the restaurants, poor bar service, loud prerecorded music, poor food quality, no orange juice, repetitive shows, etc This was also our first time to book concierge class, since we got all three of the pick 123 perks. Well, you can't always believe what you read.  This turned out to be the best one yet, in just about all areas. Embarkation We received the e-mail like everyone else saying when to board.  We still arrived at the pier at 11:30 and were through security, sea pass in hand, and toasting champagne in about 15 to 20 minutes.  Lunch in bistro on five was a great way to start the vacation and the rooms were ready as we finished lunch. Dining We ate in the main dining room most nights and the average wait in the select dining was less than 2 minutes to get seated,  this is even with the new suites dining area taking up part of the lower main dining room floor.  We also found the food to be as good, if not a little better than all our previous cruises. Seemed to be same menu, but they did offer lobster on both formal nights, I seem to recall this was previously only on the second formal night. We only ate dinner at one specialty restaurant this trip, muranos, and it was one of the best meals we have had in a number of years (on land or at sea).  The service was truly outstanding as was the food (lobster prepared table side was amazing  as was the grand mariner dessert). There also seemed to be more servers in the ocean view dining room than I recall.  Lunch ad breakfast we always had someone taking drink orders within a minute or two of sitting down. Overall ship The ship was extremely clean, as were the rooms. Just about everything still looks brand new.  When we were at port in St. Maarten , we were docked next to three other ships and it was really evident how much newer and well maintained the reflection is. Cabin Other than getting all three pick 3 perks, we did not think this would be much different than a normal veranda.  However, we were pleasantly surprised .  the room location was  great, mid ship on the hump,directly across from the elevators. Once you closed your door, you could not hear anything from the foyer ( we were also on deck 11 which probably helped). The footstools were really nice.  Canapes were a nice touch and you could select your time for delivery.  We did have chocolates on the pillow one night, also i ordered an anniversary package one night with strawberries and champagne which was well done.  Towels for the beach were a little nicer, as was the tote bag.  Also had a separate disembarkation lounge in the main dining room.  Overall the upgrade was well worth it, especially with all three perks.  We also had ice everyday and fruit every day. The little things all added up to a more enjoyable cruise. We also had room service with oj and coffee every morning which was always on time. Entertainment We usually don't go to all the shows, but we went to three on this cruise which were all new.  Divas3, a comedian, and a beetles group were all enjoyable.  Funny moment, after the beetles group finished, CD came on stage and in a bright yellow suit and the audience spontaneously broke into the beetles song (which the band did not play) yellow submarine. The also set up live music next to the martini bar most nights, which we enjoyed.  We really did not think any of the music was too loud for the times it was playing. Overall, we had a great time and plan on making a February Caribbean getaway an annual event, so nice to get away from the dreary winter weather.  Celebrity seems to be doing it so well for us.   Read Less
Sail Date February 2015
So we just got back from a 7 day cruise, and it was excellent. I must say, i read some of the other reviews, especially the lower rated ones. If this was the worst cruise in the world, please say so for valid reasons. Things like, you ... Read More
So we just got back from a 7 day cruise, and it was excellent. I must say, i read some of the other reviews, especially the lower rated ones. If this was the worst cruise in the world, please say so for valid reasons. Things like, you weren't allowed to bring your power strip on board (for what??), or you chipped your tooth on a cherry pit are completely silly. If your hotel staff look exhausted, say something nice to them. We had the same staff serve us breakfast at 8:30am, watch them help out at lunch, and serve us dinner at 7pm. These people work harder than most of us, and they are only human. It's your problem that you have bad dental hygiene or really want to sit on your laptop on your balcony. I have trouble understanding that one, but they, charge your laptop at night! The buffet restaurant is crowded at times, but stand in line, it moves fast, and there are so many stations to choose from. All in all, the service was outstanding, food was excellent, all around. We were always told, we could have what we liked at the restaurant, and if that nights menu wasn't to our liking, they would whip something up. I read another review that said there was only pasta and pizza available late at night, which the writer said you should not eat before bed. You shouldn't be eating anything that late, so too bad if you had digestion issues because you ate it anyways. If these 'part of life' events are a real problem, step back a second, reflect on what you are getting, they really go all out. I will warn you, all the cardio machines at the gyme were taken until about 11:30, so go early or be patient. Read Less
Sail Date February 2015
One Negative - the port of San Juan Puerto Rico. Got in late even with an original docking time of 3pm or so. Was a useless stop with first seat dining @ 5:45 and a departure time of 10pm. No extensive excursions offered other than getting ... Read More
One Negative - the port of San Juan Puerto Rico. Got in late even with an original docking time of 3pm or so. Was a useless stop with first seat dining @ 5:45 and a departure time of 10pm. No extensive excursions offered other than getting off the ship to stretch your legs. Second Negative - they misuse the SKY Lounge. A beautiful setting for a band but yet they have the bands and performers entertain in the Grand Foyer. No seating to relax and listen or even see the bands as people mill around the bannisters on several floors. USE THEE SKY LOUNGE - Ample seating and better than just having 9pm Karaoke in it. Other than that - was an okay cruise. NOTE: Food was much better relative to selection and quality than on the Equinox last year. Suggest LARGER morning Omelettes however. Had to order 2 omelettes to compromise a normal omelette from a typical restaurant on land. Read Less
Sail Date February 2015
We enjoyed very much our 12th deck suite on Celebrity's Reflection . . .but: (1) we were downwind from smokers (2 or more packs a day, I would surmise!) who, contrary to the rules, used their balcony as a smoking parlor. (2) No ... Read More
We enjoyed very much our 12th deck suite on Celebrity's Reflection . . .but: (1) we were downwind from smokers (2 or more packs a day, I would surmise!) who, contrary to the rules, used their balcony as a smoking parlor. (2) No Mardi Gras/ Carnival festivities! We were on board the week of Ash Wednesday but, while mass and ashes were available for the beginning of lent, not a word was mentioned about the feast day being celebrated throughout the western world. (3) Two of the premium restaurants--QSINE and Blu, were hardly on a par with Murano and Tuscan Grill. (4) The house band was mediocre; we did enjoy, though, two of the shows and a quartet. (5) Lounge chairs in the sun are impossible to get; despite the warnings that items used to save chairs would be confiscated, chairs sat unoccupied for hours. The latest trick is to stake out one chair in the sun, then put your stuff on a second one across from yours. That way you can rotate chairs based on where the sun is; so one person has two chairs, both of which may be unoccupied while the sunbather dallies elsewhere. (5) On day #1 I told our butler that the suite did not have a bottle opener, and that neither of the two kinds of bottled beer (Heineken and Coors Lite) could be opened; he told us that we could call room service and they would might be able to bring us one. So I cut-off-my-nose and never drank a beer during those seven days. (6) Their review questionnaire is now published online only, and is taken down after seven days. We did not hurry home within that time span in order to download and respond to our e-mailed survey and, thus, have to air our dirty laundry in this forum (that is, we would have preferred, first, to vent to Celebrity and see if their explanations rendered our critiques unjust or petty). Read Less
Sail Date February 2015
We chose Celebrity Reflection for our annual February Caribbean cruise based on our experience with Celebrity Silhouette last year in the Mediterranean. We were not disappointed. Celebrity is at least two notches, (stars, asterisks or what ... Read More
We chose Celebrity Reflection for our annual February Caribbean cruise based on our experience with Celebrity Silhouette last year in the Mediterranean. We were not disappointed. Celebrity is at least two notches, (stars, asterisks or what ever measuring device) above the Caribbean competition. Embarkation-Debarkation: - Both Ends went very smoothly. We were very impressed with Debarkation Day Breakfast. In the past (on the other cruise lines) one would head for the buffet and not go near the dinning room for fear of slow service. We headed for the main dinning room and were greeted with a swarm of waiters and bus boys insuring we still had our three course breakfast with plenty of time to leave the ship. Speaking of Dinning, the general level of food and service was well above what we experienced last year on the associated parent line. Show Time: Although, no great headliners, all the shows were fresh and entertaining, Again, above what we have experienced in the past. Casino: For those of us who are now into Texas Hold'Em, the casino ran daily "Live dealer" tournaments and dealt "cash" games the rest of the time. The nice variety of table games, including a busy craps table, had the usual "fair" odds, while several large slot jackpots were won (by others of course).   Read Less
Sail Date February 2015
Celebrity Reflection - Feb 21 – 28th 2015 This was our first Celebrity Cruise. We signed on wanting a new cruise ship experience and liked the 1-2-3 incentive at the time we booked. Yes we paid a bit more for this sea-day heavy and ... Read More
Celebrity Reflection - Feb 21 – 28th 2015 This was our first Celebrity Cruise. We signed on wanting a new cruise ship experience and liked the 1-2-3 incentive at the time we booked. Yes we paid a bit more for this sea-day heavy and ports-we-had-already-visited-cruise but with the 1-2-3 (classic drink package, free gratuities and cruise credit included) the cruise was a good deal. We are platinum Princess and have done 3 NCL’s so my comments on this cruise will be reflective of past experiences on other ships. In a few words, I thoroughly enjoyed the 7 days and found many things superior to Princess but my wife would say the experience was not up the Princess standard. We had an oceanview room on the 3rd level not far from centre ship. I loved the location. We almost always do inside cabins so having an ocean view was a step up but for the extra one pays, I do not mind insides if the extra money saved allows us to visit the upscale eateries or do a few extras aboard. The room was typical with a little larger washroom and efficiently designed for storage. We had a minor issue with the shower not draining properly but it was fixed as soon as reported. We noticed a room a few doors away must have had a water issue because for a full 24 hours they had a fan and dehumidifier in the hallway absorbing water. A little feature that is appreciated on Princess that Celebrity does not offer is laundry and ironing on each floor. Being Platinum, we have come to enjoy the internet perk, so this was missed. I refuse to pay the fees expected for internet on board any cruise ship. I had purchased an American phone and internet package for my device. It was good for Miami, San Juan and St. Thomas. As it turned out we missed San Juan. Missing San Juan was a big issue for many aboard our cruise. It was not for us. Our ship was to arrive at 3:30 pm on Day 3. That would not have presented many opportunities to do much in port. Our previous memories of San Juan were not the best so with extra time aboard a new ship and a premium drink package, this was no big deal. We were quite pleased that Celebrity held the ship for 400 fellow Canadians who were late getting into Miami. Five years prior, we remembered taking 42 hours travelling through 8 airports to catch a B2B Princess from San Juan. Our ship, the Crown Princesss, was to have left at 11 pm but waited for us and another couple until midnight. We still recall fondly getting aboard through the crew entrance with no luggage and the service and welcome given us by Princess after the two day travel nightmare. We dubbed the experience our AMAZING RACE. A first cruise on a new line gave me a chance to compare food and eating places. I thought the MDR menus and fare were excellent. Actually better than Princess. We had four breakfasts, 5 lunches and 6 dinners in the MDR anytime. We enjoyed sharing tables and found Celebrity do their best to accommodate sharing. Escargot is on the menu every night. This was a positive. Lamb was superb and offered a few ways. Actually the lamb shank at lunch one day was excellent. I found the desserts mediocre. We decided to only do one specialty restaurant and picked Tuscan. While not quite as enjoyable as the Princess Crown Grill, it was very good. If we had been travelling with friends, we probably would have tried Qsine. We did lunch one day at Bistro on 5. While good, we would have enjoyed the MDR just as much. Service is both Tuscan and Bistro is excellent. Having the classic drink package meant we enjoyed multiple glasses of wine with each meal and a Baileys with dessert. I did find it annoying that we did not get asked if we would like wine until we were seated for at least 15-20 minutes. Eventually, we just made sure we brought a wine into the MDR with us from the bar. We really did not get to know any of the MDR staff as we chose varied times each evening to eat. We did not have any waits to get in and willing to share tables gets you in a little faster. We found going to the 7 o’clock show to our liking and leaving the theatre just before the show finishes puts you ahead of the dining crowd. We only visited the Buffet on 14 a few times. It was fine but found it crowded and the food mediocre. Entertainment was excellent, evening shows a good length (55 minutes) and the theatre was never crowded. The Beatles (4 Lads) was especially good. We arrived at the Port at 11 am and were aboard by 11:30. In all our cruises it was the smoothest and fastest embarkation. Rooms were not available until 2 so we had to haul our carry-on luggage with us as we had lunch and toured the ship. We were given a 8:45 am disembarkation and were called at 8:47 am. However there was a long wait to clear customs and we waited another hour to get our shuttle to the car rental agency. We managed to get our car and to the I-95 just as the torrential rain began. The weather for our entire cruise was sunny and warm with strong winds during the first few days. Our pre-cruise vacation in Florida had been very cool but a far cry from winter and snow at home. We had been a member of the Cruise Critic thread prior to the cruise. Unlike Princess, the Connections gathering is organized by Celebrity rather than the thread leader. We were led to believe we would hear when the Connections party was to occur and would get a note in our room or see it mentioned in the daily newsletter. On Day 3 when I checked, we were told it had already happened on Day 2 and all the ship had done was post a note down at Guest Services. Concluding this review, I will give the cruise a very good rating with a hope to return sometime soon for another on Celebrity. We will no doubt look for a more interesting itinerary though.   Read Less
Sail Date February 2015
This was my second time cruising on the Reflection and the ship is still as beautiful as the year it was launched. The crew works incredibly hard to keep the ship immaculately clean and to make the guest experience a memorable one. Cruise ... Read More
This was my second time cruising on the Reflection and the ship is still as beautiful as the year it was launched. The crew works incredibly hard to keep the ship immaculately clean and to make the guest experience a memorable one. Cruise director Alex was fantastic - personable, interactive, and had a great sense of humour. We dined in Opus each night and the food was great. I am a vegan and each night they accommodated my special meal needs without any problems (if there was one area for improvement it would be in their desserts for vegans as there weren't any options other than a fruit plate). We stayed in an inside cabin and this was a first for me. On previous cruises I have stayed in balcony, Concierge, and Aqua Class cabins. Our inside cabin (9162) was just as spacious as the others and we really did not miss having the balcony as there are so many great outdoor places on the ship to sit and relax. Our cabin steward was excellent and kept the room clean and tidy at all times. Production shows were good and an improvement from previous cruises I have taken with Celebrity. We enjoyed the rotating night clubs. The other Solstice class ships have a permanent night club (Quasar) but the Reflection does not so each night the nightclub would "pop up" in a different location with a different theme (the martini bar and Cellar Masters were the best). Embarkation and disembarkation were fast. We arrived at the port at 11:45 am and were on the ship by noon! Disembarkation was just as quick. The beverage package was not included in our cruise fare so we did purchase it once we got on board....and glad we did since we made VERY good use of it! It's evident that the crew really cares about their ship and their guests. They were a very happy crew and always friendly and accommodating. My ONLY issue on this cruise was that it seemed, at times, that there were not enough bartenders to service guest needs. This was the first time I have experienced line ups at bars and waits in the MDR and Oceanview cafe for beverage service. It had nothing to do with the quality of the staff...just felt like they could have used extra hands at times. Our cruise was completely sold out so perhaps this is why the wait was longer than I have experienced in the past. Celebrity truly cares about their guests and offers a refined level of service. I would recommend the Reflection without hesitation. Read Less
Sail Date February 2015
This will be a slightly different review. I am actually going to combine two cruises – the Celebrity Reflection on Jan 17, 2015 7 nights Western Caribbean Getaway cruise and then the Celebrity Eclipse on Feb 1, 2015 14 nights Exotic ... Read More
This will be a slightly different review. I am actually going to combine two cruises – the Celebrity Reflection on Jan 17, 2015 7 nights Western Caribbean Getaway cruise and then the Celebrity Eclipse on Feb 1, 2015 14 nights Exotic Southern Caribbean Cruise. The first cruise were just my wife and I (age 65+) and the second cruise we joined by three other couples, friends from our hometown. The reason that I am putting these two cruises together as one review will be obvious as you read the review. Both cruises were booked in Feb 2014, and we did the second cruise in the past in 2011 on the Constellation. We also did the Mediterranean cruise in 2013, on the Equinox. We are Elite members of Celebrity. As we got closer to the cruise dates, I started reading a lot of VERY negative reviews and started to think that I had made an error, in fact had I not already booked the flights, I might have cancelled the cruises. Anyway, we boarded the Reflection at about 11:30AM, made it through the registration period rather quickly and got on the ship. First impressions were not surprising; the ship is the same class as what we were on a short time before. We were able to get into our cabin quickly and then went to have some lunch. We had quickly met our cabin steward and his assistant Green (his name). We were on the open seating (which we had also had on the last cruise). That night for supper, we asked to be seated with others. She looked after us very well and each night sat with another two couples at a table for six (always the same table though – and our waiter whose name was Moses was FANTASTIC. He did a great job and took great pride in giving us all the info on the current meal’s offerings.) The food in the MDR was actually excellent. We ate from the right hand side of the menu every night even though I am a very fussy eater. We had been given the Basic drink package free in the 123 Go offer and enjoyed a glass of wine most nights. Food was good, I don’t recall anything being returned by our table mates. We spent the sea day at the pool side in the morning, NO SMOKING THERE at all, then moved up to the Solstice deck, at noon when the loud music started at the pool and where there was plenty of shade and quiet up there. We remarked how little we were bothered by the smoke this time and were thrilled about that. Service everywhere in the ship was excellent. Our cabin was on deck 10 middle 1099, which is where we always stay. As usual it is too hot, the AC only allows about 72 or more and I want cooler. As I usually do, I just speak to the steward who arranges the tech guy to come and lower it in the panel across the hall, and after one more call, I had my 20C or 68F, which is what I wanted. Green was everywhere I needed to get us looked after well. Captains club each night for the elite members. We went every night, showed our cards and enjoyed our drinks. We met lots of great folks there and were able to talk without loud music. The evening shows were good really only twice, the comedians were fabulous and we had trouble breathing from the laughing. Most of the music shows were WAY TOO LOUD and not really of much interest to older folks. I noticed which numbers drew the most applause, were those that people recognized, not for the awful current music, which many did not know. Noticed a number of folks left the shows quickly, as did we. I won’t comment on the stops except for Haiti, which I thought was too crowded. All the ships descended quickly on the beaches all at the same time and it was packed. Did not like it much, but it was pretty. Anyway, at the end of the cruise, we left disappointed that it was over. We felt like we had left a home. We remarked often during the week that the people that had written those very negative reviews must have been just crabby folks or something, as we found it a ten out of ten experience. No complaints at all. We looked forward to our next cruise in two weeks expecting the same experience. Well, imagine our surprise when we found that our experience on the Eclipse was actually the exact opposite to that we enjoyed on the Reflection. Here are the differences: On this ship we were in the next cabin 1201, which is the opposite. Interesting, as we had not had the bed beside window cabin yet. We liked the other, but that is person preference. Again we quickly had our cabin steward set our AC down to where we wanted it. The Cabins on both ships mostly identical, except for one small weird thing, which I liked better on this ship. The drawers were smaller and more numerous here so more convenient for putting your stuff away. Liked it better. Then that night we got together with our friends in the MDR with fixed seating downstairs. First off it is WAY TOO HOT there. I spoke to the manager who lowered it once but not enough, it was way too uncomfortable. The food, while similar, was nowhere near as good. Mostly tasteless and mediocre. Getting medium well meat seemed to be an issue. Medium well gave you dry and well done and medium gave you almost rare. Something was missing, flavor for sure. Seemed somewhat smaller meals as well. Service was poor at the table, lots of things missed (I assume the waiter) and also a lot returned for other reasons. The food was much better in the buffet restaurant. Some of the items they claimed to be a certain cut of meat were not, but were other cuts, etc. Coffee was poor, even the cappuccinos. My favorite martinis were not all that good on this ship. One of our group had certain food issues, which they actually looked after very well on the whole. The manager came and discussed the following days menu with them and did whatever they could to make sure their needs were looked after well. They were very satisfied with that. The captains club elite also worked differently here. You got coupons in your elite kit for the drinks, but everyone was able to go there and they played very loud music, so not conducive for chatting with folks. We gave up in disgust after I went to speak to the DJ who was pumping out the loud disco music. Did not go back again after a few days. No point, and very disappointed as we had enjoyed meeting great people there on the first cruise. Also too warm in there. This ship is somewhat different as well. The pool deck has music all the time, too much noise and too crowded to sit there to read and relax. Also there was much more smoking at the pool and depending how the wind blew you got the smoke, it even permeated the indoor pool when the door opened, which is where we sat most of the time. The solstice deck on this ship is small, nowhere that was shady and out of the wind. Very disappointed to lose that wonderful spot. Then there was the entertainment. Again the theatre was way too hot, but interestingly the shows were actually somewhat better here and we enjoyed most of them. A lot of Four Seasons music for some reason, which the audience loved. The cruise director Sue Denning was excellent. We found this cruise had an older crowd, average age was more than 70 I would suppose, with a great deal much older than that. Fine with us – more for us to talk to. Unfortunately with older folks there were more health issues, and the doctor was kept very busy. One of our group also got sick and needed medical care. He mentioned that he was very satisfied with the multiple day care he got. Ports were mostly OK, only one changed from our previous time, and we enjoyed our time there in the sunshine and heat. I did contract what is called “Travellers fasciitis” which you might want to look up if you are a senior in case you have this issue in the future. When the cruise ended, we were not unhappy to leave; the experience was nowhere near what we had enjoyed on the Reflection. Our friends had wanted us to sign up for a future cruise on this ship and we declined. I doubt if we would do another cruise on it, preferring the Reflection. It almost felt like we were on a franchise ship, there were such a massive amount of differences. Now we see what those people had written their reviews on, which we can now agree with completely but only in reference to our experience on the Eclipse, not on the Reflection, which was a fantastic perfect cruise. We met a number of other frequent cruisers who were even more vocal in their unhappiness. We also met a lady that was on both cruises with us and who was also a frequent cruiser and who said the same. Had we not been on the first cruise, followed so quickly by the second, we probably would not have known the difference as starkly. Read Less
Sail Date January 2015
The Celebrity Reflection cruise from Jan. 31 -Feb 7th was a wonderful experience. I've been on about 10 cruises and this was one of the best. The ship is super clean and all the cruise employees went above and beyond to be helpful. ... Read More
The Celebrity Reflection cruise from Jan. 31 -Feb 7th was a wonderful experience. I've been on about 10 cruises and this was one of the best. The ship is super clean and all the cruise employees went above and beyond to be helpful. The boarding process in Miami was the easiest of any cruise ever taken. I don't know if that's the Miami port or the Celebrity line that made it so easy but we were in and on board in just minutes. No waiting at all. Unfortunately the debarking went quite a bit slower due to the Miami customs. Just a longer line and a bit of a wait but not really a big problem. Back to the ship - once aboard we went directly to the cafe for lunch. So bright and clean - and such great food choices. I was impress all week long with the fact that we never, ever had to search for a place to sit and eat. Every other cruise it was something of a mad house but the Reflection must have added space as we could easily find seating for six or eight people at the height of lunch or dinner times. The only small drawback is that on this cruise, there are no wait staff offering to bring a beverage unless you are paying for one. It would be nice when your hands are full of plates and you get seated to have someone offering to bring liquid refreshment. But that is the only complaint. Food choices were vast and delicious. We ate 3 nights in the Opus dining room and it was excellent with fabulous service. The only drawback there was that it took quite a while to serve our party of 10 and so on some nights we just didn't want to take that long for dinner. We tried the Tuscan Grille one night which is an upcharge. It was very good but not as great for a paid meal as we've had on Royal Caribbean or even Carnival.However , if you want to do something special for an anniversary or birthday, the ambience and waitstaff were superb and it will make a special dinner. Cabin was very comfy - cabin bathroom was largest we've seen. I read a bit here before going that people thought there was less storage but I didn't see that at all. There are more storage drawers that on any cabin on any ship I've been on. We had a balcony which we loved. All in all, a nice clean lovely ship and would highly recommend it. Read Less
Sail Date January 2015
I have been on many cruise lines but I was very excited about my first Celebrity Cruise! Having heard and read everything about Celebrity I expected this cruise line to be "top notch!" I cruised in a balcony cabin alone with two ... Read More
I have been on many cruise lines but I was very excited about my first Celebrity Cruise! Having heard and read everything about Celebrity I expected this cruise line to be "top notch!" I cruised in a balcony cabin alone with two of my friends in another cabin. Let me say none of the less flattering things I have to say in any way detracted from my enjoyment of this cruise!!! Embarkation took forever!! I arrived at the pier at 1pm. Got in line maybe 15 minutes later. It was 315 by the time I actually stepped foot on the ship! Lines were very slow. But after I was on I was a very happy camper! Beautiful ship! We had the premium beverage package and the 5 night dining plan. I firmly believe if you are a good tipper you get your drinks faster. It proved to be true. By second night all the bartenders recognized me and my 2 handsome companions! Service was great every night The Molecular Bar was also a pleasant way to spend a few hours with great service. We had dinner at all the Specialty Restaurants. The Murano was outstanding!! Best dinner and best service I have ever had anywhere! Our server was a beautiful young lady with an American name.(Emma?) I apologize for not remembering it as she deserves recognition. We ate at The Tuscan Grill 2 nights. Both nights were good but not great. Just average. The Lawn Club food was good but service was defiantly lacking. Took about 20 minutes to place a drink order 20 minutes to get it. Dinner was served probably an hour later!! I did not realize we could have made our pizza until I saw some people actually doing this. I would like to have been offered the choice. Qsine was a fun night. I'm not sure what the theme of this quirky restaurant was but some food was good some not so great. Service was exceptional though! The Pool...Both pools had sand and debris in them from the start. I thought they got increasingly worse during the week. It did not appear that the cleaning of the pools was an every day maintenance. As the week wore on I would not even go in the pool as it was getting cloudy and still had the same debris in it! I stayed on the ship at the last 3 ports and totally enjoyed some quiet. It was a good cruise not a great cruise like I expected. I will try Celebrity one more time though.   Read Less
Sail Date January 2015
The Wife and I spent 6 months researching and planning this cruise and I would have to say it far exceeded our expectations.I feel we got a wonderful deal with the cruise and the beverage pkg included and an onboard credit. Also qualified ... Read More
The Wife and I spent 6 months researching and planning this cruise and I would have to say it far exceeded our expectations.I feel we got a wonderful deal with the cruise and the beverage pkg included and an onboard credit. Also qualified for an American Airlines credit card with $100 off our flights and free checked bags. This is our 7th cruise, first with Celebrity Embarkation.. We left Michigan at 2 am on snowy rds and sub zero temperatures and flew out of Detroit arriving in Warm Miami at 10 am. Promptly got in a cab and for $24 bucks was at the port in about 20 minutes. We were checked in within seconds it seemed and by 11 we were aboard with a drink in hand. This was by far the fastest embarkation we have experienced in 7 cruises. Vey impressive. We had lunch and explored the ship for a bit before our rooms were ready which was around 1:30 pm. Sailaway.. I had read that the sunset bar was a great place to be for the sailaway so we made our way there after the quick and easy muster drill. There we met some wonderful people from Northern Canada and had some drinks and laughs with them as we took pictures.This is always a fun part of the cruise, just meeting people from all over and striking up conversations and having cold drinks and good conversation. Seadays.. Our first 2 days were at sea as we made our way to San Juan. We spent those 2 days exploring the ship and the bars and food stations. Everything was very good and no waits for drinks. after a nice breakfast at the Opus we would head up and find a spot to lay in the sun or in my case the shade with our books in hand and of course some cold drinks. Of course by 10 am the prime spots were taken by early risers and chairhogs but we never had a problem with getting a place somewhere with her in the sun and me closeby in a shady area. We werent too interested in any activities during the day, just wanted to relax with a good book and soak up the wonderful atmosphere. we would eat lunch when we felt like it and go back for a nap before having to get ready for dinner. A lot of discussion about the pool area being loud. From my experience it was fine at times and a couple times it was rather loud so all in all not too bad. Dinners.. We ate 5 dinners in the MDR and had select dining and love it. We never had to wait more than a few minutes. Everyone for the most part was appropriately attired. some nights we ate alone and twice we had tables with other people and met some great people and had some good conversation. We were very happy with all of the dinners, I particularly liked the french onion soup and had it every night. The lamb was wonderful and the turkey as well as the beefcheeks that I had heard all about. Very tender! She had tilapia once and steak another night and said it was very good. On previous cruises with another line it always took 20 minutes to get drinks at dinner and this would become frustrating for me, but this cruise they were very prompt and within a couple of minutes we had a drink before we had our appetisers. We are not dessert people so cant comment too much on that although 1 night I did have cheesecake that was pretty good. The other 2 nights we ate at Opus and always found something we liked. The one night they had a mexican buffet and we filled up on that. I have to say that whenever we went to the Opus I always went right over to the carving station and always found the meat of the day was wonderful and usually had seconds. From Beef, to lamb, ham, pork loin, and chicken you have to try whatever they are serving. One thing I wasnt impressed with was the sandwhich station. The paninis were rather overcooked and the meat looked tired lol. Overall we arent picky eaters but this was definitely a stepup from our previous cruiseline and we were very happy with almost all of the foods we tried. Ports.. We have previously been to all of the ports so we werent interested in getting too carried away here. In San Juan we went for a walk and shopped a little and got some pictures. St Thomas we went to a beach closeby and relaxed for a few hrs and swam a little. The weather wasnt very good so we didnt get too much sun. Later we did some shopping and bought some souveniers for the kids. St Maarten we got off the ship and and wandered around and got back on. I do like to watch us come in and sailaway from the ports and get some pictures. For some reason I find it exciting! Shows.. We went to 4 evening shows before dinner. The comedien was just so so as I prefer the more R rated shows for that. We went to a marvelous aerial and dance show and loved every minute of it. Another night there was a dance show with 80s themed music and I really enjoyed that. The last night there was a British rock band that played some different artists through about 4 decades of music. Before all shows we easily got a drink as soon as we sat down before the show started. Stateroom.. We had a veranda room 9145 and liked it very well. She thought it might be a bit smaller than we were used to but more storage space. We were close to an elevator and we liked going out on the balcony and looking for fish or other ships. Our room was very clean. Our attendant was Laveen and once I got him straightened out on the ice I wanted every night for my cooler to keep beer cold he did a wonderful job. He couldnt quite figure out why I wanted ice when we had a perfectly good refrigerator. lol. I have to have my beer ice cold or it doesnt taste good. Drink package.. We had no desire to upgrade our drink pkg. We had plenty of varieties to keep us busy for the week. among them were coors light and bud light, long islands, miami vices, mudslides, sex on the beaches, whiskey sours, crown royal and coke, pina coladas, and Im sure Ive forgot some. I believe the deal breaker on this cruise was the drink pkg. We racked up around $900 with the tips for all of our drinks. This included many types of coffees at cafe al Bacio and bottled waters. Cant ever see doing a cruise again without some type of drink pkg. Its just not fun handing out $6 for every beer and $8 for every mix drink you order. Its always in the back of your mind. Here in Michigan we get 16 oz beers for a buck! Disembarkation.. This seems to always stress me out even thinking about it the night before. Partly because we have to get early flights to get the cheaper flights. This time they were for 11:15. Things couldnt have gone smoother. We were up by 6am and had coffee and breakfast at Opus. We came back and showered and was ready to head down to our designated spot by 7:15. Reflection theater was where we waited. We were #4 in line to be called. By 7:20 we were called and off we went with our bags, 5 minutes later a porter greeted us and he had us in a taxi shortly after that!. Customs went fast and we found our bags within seconds waiting for us on a conveyor belt. Way more efficient than previous cruises. We were checked in at the airport by 9 am and had 2 hrs to wait for our flight! So quick, so easy. Comments.. If I had to nitpick about 1 thing on this cruise it was the specialty dining is a bit too expensive. I feel $40 to $45 is too much for a dinner pp. We wanted to try 2 different restaurants but felt $25-$30 would have been more enticing. We didnt try any of them for that reason.Ive read the message boards where people pay $90 to $100 for a good steak dinner. Here in Mi. we can get a dinner for 2 with drinks for $60 to $70. Thats a ribeye. I guess we were happy enough with the MDR we felt it wasnt worth the price. We took around $100 for the whole trip in small bills for tips and handed them out in various places, the taxi, porters, room attendants, and my 2 favorite bartenders. . Im a believer in tipping for good service and when you get it you tip for it. Every single worker on this ship was very friendly and greeted us with a smile and hello. I wish we could tip them all. One other thing I was impressed with on this cruise was we had espn in our room and there was a smalll theater to watch the football games. How lovely. I have to get my sports scores before I go to bed or the next morning. First cruise where I could do that! Final thoughts.. We took a 2 yr hiatus from cruising and did some all inclusives. After finding Celebrity and their drink pkg I have concluded that I am a cruiser at heart! Its just "it" for us so we cant wait for our next one. Already researching a 10 day cruise on the equinox. It was a most memorable, relaxing, AWESOME cruise on the Reflection!   Read Less
Sail Date January 2015
It was our first time on Celebrity and we wish we hadn't left it so long. We have had a couple of disasters, mostly on the cheaper ships so you get what you pay for. But we got fantastic value for money on Reflection. The ship was ... Read More
It was our first time on Celebrity and we wish we hadn't left it so long. We have had a couple of disasters, mostly on the cheaper ships so you get what you pay for. But we got fantastic value for money on Reflection. The ship was beautiful and well maintained and the atrium was good fun. But it was difficult to find a quiet spot away from music completely, reminding me a bit of Carnival. However that was not an issue for us although it may be for some. The size of the stateroom and shower was also a pleasant surprise. Big enough for my not insubstantial frame for fitting into. The quality of the food and the value for money was another big plus. We split eating between Opus and the buffet and always found something we liked with much international choice. Qsine was a fab multi-cultural culinary experience and we would have tried the Lawn Grill on Friday but for rough seas on Thursday night which largely put paid to my wife's appetite. Despite cruise critic adverse comment, we did not find the service either slow or inefficient. If a bar is busy, you have to wait. And we did not have to wait long. However we did not visit every bar. Overall, any criticism would be minor. The toilet paper, lack of towel ornamentation in our stateroom (it's always fun to see it), lack of bedtime turndown chocs, lack of ice bucket but the fridge helped immensely. The breakfast in room dining order was wrong, but not a big deal, it had most of the things we ordered, and some we didn't want. However a surprising lack of french fries in the Cafe at lunch. However it was good for our waistlines. The attention to hygeine was impressive and essential and a big raspberry to the couple who ignored Bernardo's good natured appeals for a squirt of sanitizer at the entrance to the cafe. We didn't see any other passenges doing similar so hopefully everyone else co-operated. We did two shows, Momentum was good but lacked dynamic lighting effects to reflect the energy on stage but the award-winning Reflection show was outstanding. Didn't see any others but around the ship 5oClock somewhere was always a chatty and entertaining musical duo. Thought the main band had some good days, some bad. The biggest plus were the staff and crew, even the officers we spoke to when we didn't dress up for the first formal night and just had a drink in the martini bar in our shorts and casual top. No nose-turning or frowns. Special mention for Ketut; Miki; Adi; Nicholas; Ronaldo; Errol; Cahril; Namik; Ilena and Melanie at the Opus; Komani at the Martini Bar and last but not least the Jamaican server in the Cafe who always brought a smile to our faces rushing round shouting "Coffee or tea, still doooty freee." He was a star. All in all, a highly enjoyable experience, we will be back on Celebrity sometime in the future and as the Captain always said after his twice daily updates: "Caio for now." Read Less
Sail Date January 2015
This was our second cruise. The first was two years ago on Celebrity Constellation. Even though we experienced a couple small imperfections with our cruise experience I have to give Celebrity a top rating again. Embarkation on January ... Read More
This was our second cruise. The first was two years ago on Celebrity Constellation. Even though we experienced a couple small imperfections with our cruise experience I have to give Celebrity a top rating again. Embarkation on January 10th went smoothly and we were seated at Bistro on Five within about 40 minutes of arriving at the port. Reflection is large enough that it was a few days before we had explored the whole ship. Everything still seems new and again it was sparkling clean everywhere. We had selected late seating for dining at a large table in the main dining room. Overall the food was excellent with only minor issues that our server Jefferson was quick to look after. Service was excellent although the sommeliers are worked so hard as a result of most of the guests having the full beverage packages. Having to serve over 20 tables with most people ordering individual and different glasses of wine takes far more time than bringing full bottles of wine to the tables. I think sommelier Nevena is the hardest working person on the ship. - or one of them anyway. Our table mates were excellent company and made for enjoyable evening meals all week. We ate at Murano one night. Service was excellent if a little impersonal compared to the Opus Dining room. food was good - not quite excellent - and portions more than adequate. All in all a good experience but on another cruise I would try one or two of the other options. The ship is beautiful and rarely seemed crowded. We are able to find places to hang out during the sea days without any problems even though it was quite windy - no VERY WINDY - on some of them. The running track is not as good as the one on Constellation and was challenging to use as many walkers were walking two and three abreast. i liked the gym on Constellation better as the treadmills faced forward. Running on the sideways facing treadmills in rough conditions made it an extra workout not falling off. Service throughout the ship is excellent. On our long walks aft to our room we were always greeted by the different workers. Our room was perfectly looked after by our room steward, Adalia. Nice job on the towel doggie complete with my sunglasses! We hadn't been to any of the ports of call previously. San Juan - we disembarked and walked around the old city. Its quite quaint. Unfortunately we arrived late in Puerto Rico due to headwinds so the old fort close to the ship was closing as we walked up to it. Charlotte Amelie - we took a cab to the town and walked around. We hiked up the 99 steps to BlackBeard's Castle. For $10 we went into the tower and then visited some homes and an old hotel as we descended back towards the town centre. This was quite worthwhile and a break from jewelry and time share sales people. We had a 'local' lunch at Cuzzin's restaurant on one of the back streets in the town. In Phillipsburg we took a cab to the Maho / airport beach to with the planes land and take off. Largest plane we saw was a 737. We missed the 747 that arrived later but we just might have missed the boat too if we had hung around that long. All in all a good time not even spoiled by our CRAZY cab driver. The shows I found to be entertaining. We thought the best shows were the comedian Steven Scott (Even my DW the comedian hater enjoyed him) and also the 'Tenors of Rock'. Both excellent! Cruise Director Josh did a great job and was always around willing to talk and give advice. Too bad this was his last cruise. What went wrong? Room service on our balcony for breakfast wouldn't have been a disaster if we like to slurp raw eggs. Ordering a bottle of wine from room service was also a bit of an ordeal. Both were small irritations that didn't affect our mood and relaxation. We also felt the spa lacks a personal touch. I understand the high price for spa services at sea but it felt like we were being shuffled through a bit like cattle. Nothing wrong with the services provided though. Disembarkation went smoothly, especially as we elected to carry our own bags off ourselves. The whole process took about 20 minutes. I would like to review the elevators but can't as I didn't use them at all for the whole cruise ... even to carry our bags as we left the ship. The art in the stairwells, however, we came to quite familiar with. All through the ship the art is interesting and enhances the experience of climbing fifteen flights (plus or minus) of stairs. I hope to cruise again soon and will be hard to convince to try another cruise line.   Read Less
Sail Date January 2015
We sailed from Miami on Jan 3, 2015. The embarkation line was long but organised. We were on board after about an hour. This was our 4th cruise, 2 with Royal Caribbean and 2 with Celebrity. We are an Australian couple late 40's and ... Read More
We sailed from Miami on Jan 3, 2015. The embarkation line was long but organised. We were on board after about an hour. This was our 4th cruise, 2 with Royal Caribbean and 2 with Celebrity. We are an Australian couple late 40's and enjoyed the company of the mostly Americans on board of various ages. I would generally say that Celebrity is 'classier' but Royal Caribbean is more fun. I'll explain later... We had a balcony cabin on Deck 6. Obstructed view but that did not bother us at all, you could still see everything. The cabin was lovely and our steward, Milford, friendly and efficient. The ship is really beautiful and spotlessly clean. We sailed on Solstice a year ago and it is almost identical. We only ate in the MDR or buffet and both were excellent. There was an occasional dish we didn't like but the quality was always great. The entertainment in the theatre was of a very high standard and the cruise director, Josh was entertaining. My slight complaint with Celebrity is that there are not enough fun activities included with audience participation. The theatre is mainly only used for production shows at night so some other activities, such as Family Feud and Marriage Game, are confined to ridiculously squashy areas so only a few people can watch. Most of the activities listed on the daily program involve shopping displays or talks in the Spa. So This is why I would say Royal Caribbean was more 'fun'. Karaoke and Bandioke were fun so why did they cut them short after about an hour when people were keen to continue?? We booked basic 2-3 hour sightseeing tours with Celebrity at each port and they were all really good. So overall, a lovely cruise! Read Less
Sail Date January 2015
This was our fourth Celebrity cruise, with the previous having all been on the Millennium class ships. We thought sailing on the Celebrity flagship would take us to another level of service, and it did, but sadly the direction was ... Read More
This was our fourth Celebrity cruise, with the previous having all been on the Millennium class ships. We thought sailing on the Celebrity flagship would take us to another level of service, and it did, but sadly the direction was downward. The ship itself is beautiful, and the public spaces are well thought-out and maintained. We had late dining in the main dining room, where the food and service were excellent, although our initial sommelier was sufficiently disengaged that our tablemates requested and achieved a change, resulting in much better wine service. We had a similar sommelier malfunction during our experience dining one evening at the Tuscan Steakhouse, which was a massive disappointment compared to our previous specialty restaurant experiences. First, we were given Italian/Spanish language menus. Our waiter seemed somewhat put-out when we requested translation or an English language menu. Then when we placed our wine order, the waiter returned with the wrong wine. When we pointed out it was the wrong wine, and showed him the correct one in the wine menu, he simply grabbed the menu and walked away. A few minutes later the 'sommelier' arrived at our table to confirm our order. As we had ordered a California wine (apparently a faux-pas for the Italian restaurant), he suggested we might want to look at some of the Italian wines. When we asked what he would recommend, he indicated there were three pages of choices. When we then specified our meal choice, and asked what would be best paired (explaining that we were not very familiar with Italian wines), the sommelier essentially shrugged and said it would depend on our taste, and then listed a few different categories of Italian wines. We decided to just stay with the original California wine we had ordered, since the sommelier had been of no help whatsoever. Throughout the meal at the Tuscan steakhouse, each course was delivered very quickly, so much so that we felt we were being rushed through our meal. By the last course, we were certain this was the case, as the waiter proceeded to reset all the tables around us in preparation for the following day. He couldn't bring us the bill quickly enough at the end of the meal. The food was good, but not sufficiently better than the main dining room meal to warrant the cover charge, in our opinion. Overall, we found this cruise good but not worthy of rave review. Our previous experiences on the millennium class ships seemed much more personal, with the staff being more attentive and less emphasis on drawing every possible dollar out of our pockets at each opportunity. For the cruiseline flagship, I expected more. Read Less
Sail Date January 2015
This was our first cruise with Celebrity and won't be our last. If it's your intent to relax and experience a slow paced and pampered cruise, Celebrity is the perfect fit. If you need constant external stimuli, i.e. games, ... Read More
This was our first cruise with Celebrity and won't be our last. If it's your intent to relax and experience a slow paced and pampered cruise, Celebrity is the perfect fit. If you need constant external stimuli, i.e. games, announcements over the PA system, loud and bostrius crowds, zip lines, water slides, etc., take a Carnival Cruise. Celebrity is an older crowd who has outgrown the need to bing drink until oblivious to their srroundings. I observed large numbers of people enjoying themselves by reading or participating in casual conversation while enjoying a cocktail. PROs Our cabin was comfortable and spotless. The bed is next to the bath with the sofa next to the balcony. It wasn't a problem, but the cabin might feel larger with the bed next to the balcony. The cabin, 1603, is located a short distance from the midship elevators which makes it convenient to navigate the entire ship. Ample closet and other storage. The bathroom was well appointed and large enough for both us to be inside at the same time. Plenty of storage for personal items. Also loved the shower with multiple jets and sliding doors. Balcony is oversized with plenty of room to sit and relax. Food was delicious considering the number of meals served at any given time. Service was exceptional. We enjoyed both Blu and Opus. We weren't crazy about the Oceanview restaurant, but it's because we don't particulary care for masses of people dabbling in the food we will be eating. Staff encouraged guests to use hand sanitizer prior to entering dining room. Blu staff was exceptional. We ate breakfast in Blu or Opus daily. Public restrooms were spotless with small cloth hand towels available for drying hands. We enjoyed the nightly band/music in the grand foyer on deck 3. Embarkation was smooth without any hiccups. We were allowed to wait for our boarding in a separate area after we checked in. We arrived at the port at 1100 hrs, which was too early, but we were on board within an hour. We were asked to sanitize our hands prior to boarding. Our cabin was ready by 1330 hrs. We enjoyed the refreshments and iced towels offered to us each time we returned to the pier after an excursion. We were also encouraged to use hand sanitizer. This ship took every precaution possible to reduce chances of sickness being brought aboard. Debarkation was perfect. We were directed to report to the Opus restaurant at 0700 and we we off of the ship by 0730 and on the bus and at the Ft. Lauderdale airport by 0900. We purchased our cruise port to airport transfer from Celebrity, $30 per person. Ft. Lauderdale Embassy Suites offers a transfer from the hotel to the Port of Miami for individuals flying in early. We chose select dining and never had to wait for a table more than 5 minutes. We enjoyed the Top Chief show. We found it very entertaining. CONs We were not excited about the Reflection Theater performances. I wasn't impressed with the choreography or costumes of the Reflection dance team. I've seen better shows on Carnival Legend. It isn't the fault of Celebrity, but for whatever reason, this cruise had an abundance of rude people onboard. They didn't mind breaking line anytime they chose to. The average age of guests appeared to be approx. 65; so I'm assuming it's an age thing. Very few children or teens onboard. It was hard finding lounge chairs by the pool. It appeared that guests would leave towels on the lounge chairs for hours and never show up. This is a bit trivial, but I thought $69 for 3 games of Bingo is a bit expensive. Very few sundries available for purchase onboard, luckily San Juan had a CVS close to the pier. Apparently I wasn't the only one needing to purchase OTC meds, because the drug store soon filled up with Celebrity cruisers. Compared to Carnival, very few servers onboard taking drink orders at the pool or elsewhere. Assumed it was due to so many guests using pre-paid drink packages. Had to go to bar for drinks.   Read Less
Sail Date January 2015
We were celebrating our 25th anniversary with my brother and sister in law who were celebrating their 40th. We had never sailed Celebrity before as it is pricier than most other lines. As this was a special occasion, we really wanted a ... Read More
We were celebrating our 25th anniversary with my brother and sister in law who were celebrating their 40th. We had never sailed Celebrity before as it is pricier than most other lines. As this was a special occasion, we really wanted a special cruise and after much research, we settled on the Reflection. It had very high ratings and we were excited about our upcoming cruise. Reflection did not disappoint. Embarkation was a breeze, however, we chose Premier parking which is not real near the port. In the future we will pay a little more and park right there at the pier. The ship is stunning, beautifully appointed rooms and public spaces. We especially love the foyer with its suspended tree, and the music that was usually playing in the foyer could be heard on all of the floors in that area. The entertainment was fantastic......can't say enough about the talented onboard performers! Celebrity treated us as extremely valued passengers and that came across in every aspect of our cruise. This is also the cleanest ship I've ever been on. The food on deck was delicious and such a huge variety!!! The food in the dining room was very good, but not excellent. We will be back on the Reflection in the future. I had read in one review that the cabin lacked drawer space. Well we did not find that to be the case. There are so many nooks and crannies and even storage over the bed. We had more than enough drawers. All in all, we loved everything about this cruise!   Read Less
Sail Date January 2015
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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