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7 Celebrity Equinox Cruise Reviews for Cruises for the Disabled Cruises to Caribbean - Western from Miami

Despite the following experience my overall experience was good. My dinner dining was great and my waiter went out of his way to accommodate my requests on more then one occasion. If you would like to do a shore excursion and are ... Read More
Despite the following experience my overall experience was good. My dinner dining was great and my waiter went out of his way to accommodate my requests on more then one occasion. If you would like to do a shore excursion and are disabled, Celebrity does not assist you(due to insurance reasons) so you will need to book private excursions or bring an assistant with you. I had a unique experience on March 16th. While I was cruising I met a friend and on that morning I wanted to take her to the main dining room Silhouette instead of cafeteria. However she was a pescatarian and expressed her desire to go to the Ocean View Cafe. Due to my blindness going through the buffet it always takes time normally this is not a problem but because it was the last day of the cruise. I stated that we could speak to the staff at Silhouette to accommodate her dining needs. We decided to separate so we could all have food that we could enjoy. She surprised me by meeting me at Silhouette and I advised her that if they couldn't accommodate her. When we were seated, I proceeded to advise the wait staff about my dietary needs. My friend requested some roasted potatoes, and they stated there was no available. She then asked for Salmon. The dining staff stated that it was breakfast not lunch or dinner. Another waiter came and asked the same questions, while she was answering him he was giving her dirty looks. She was very upset. We decided we would leave once we finished our danishes and coffee. However she was extremely upset and had to collect herself in privacy. We ended up separating to the 2 different dining areas due to this issue. We were supposed to hang out for the day, but the experience cast a pall on the rest of the day. The issue wasn't their inability to accommodate us but the way that we were handled. I am hoping that the staff gets some additional training. I would love to hear back from someone regarding this issue. Read Less
Sail Date March 2019
First of all I would like to thank captain Kate also all the crew and staff for a fantastic cruise the waiter in the silhouette restaurant whose name was Omar was nothing but first class service he was brilliant and a fantastic ambassador ... Read More
First of all I would like to thank captain Kate also all the crew and staff for a fantastic cruise the waiter in the silhouette restaurant whose name was Omar was nothing but first class service he was brilliant and a fantastic ambassador the standard of food in the restaurant and Buffy was brilliant also I would like to praise our waiter who served the wine he was excellent the bar staff on deck 14 gave a fantastic service and I would like to thank Jose who had a smile for every person he served all the bar staff on deck 14 are credit to the equinox and gave a great service I could not have wished for a better ship to experience our first cruise my only gripe was with bar staff who served cocktails they tended to show boat to much and I found it hard to get served the tended to show off and forgot customers needed serving I avoided this bar but overall a fantastic ship and nothing but 5 star service from the person who serviced your room right up to the top staff highly recommend a ship not to be missed if you are after a fantastic holiday thank you for making my first cruise unforgettable the entertainment host did a brilliant job but he should stick to present ing but dismiss the dancing great singer well done Read Less
Sail Date October 2018
We just returned from the 16th June sailing on the Equinox to the western Caribbean. The cruise was a birthday present for my older (and mentally disabled) brother. Our experience was outstanding! A few highlights: * Kudos to ... Read More
We just returned from the 16th June sailing on the Equinox to the western Caribbean. The cruise was a birthday present for my older (and mentally disabled) brother. Our experience was outstanding! A few highlights: * Kudos to Alyson at the the Celebrity special needs desk! We had expedited boarding because of my brother's anxiety in crowds. From entering the terminal building to walking up the ramp, it was less that 10 minutes. We were onboard a little before noon, and if I recall correctly cabins were available just before 1pm. * We had two adjoining concierge class cabins on deck 9. The cabins were immaculate, and there were no issues or gotchas with things missing, not working, etc. * Our cabin stewards were Felix (9344) and Bregon (9346). Celebrity, I cannot emphasize enough how wonderful they were with my brother... as busy as they were, they ALWAYS had a few minutes to stop and say hi, and have a talk with him if he was excited to tell them about something! Dining: * On most nights, we dined in Silhouette for the early seatings. Our waiter was Yusuf, with his assistant Rexon. Our drink server (providing my brother with virgin pina coladas) was Jaya, and the sommelier who expertly took care of my needs was Sarvan. In short: the BEST main dining room team we have had on any of our three cruises. * We did dine in Silk Harvest on the first night. Our waiter was John - and he did a tremendous job along with maitre d' Amir. The food was great, and John offered us another night at the same discounted price... so we took him up on it! BONUS: on the second night, by brother's drink server was Jaya from the MDR, who came down to cover for someone who had become ill. *We enjoyed the OceanView Cafe for breakfast every morning except for the last, for lunch on sea days, and for dinner one night. The food was fresh and hot (a pet peeve of mine in buffet settings). Kudos to Gail who took care of us for the first few days - but then she disappeared. I hope she didn't become ill or sign off the ship! * I enjoyed the location of the Mast Grill - away from the pool crush, but close enough for the music. * Cafe al Bacio met my caffeine needs - but no cinnamon syrup? C'mon, gang! Entertainment: * Topper: not a bad show! * Elysium: not so much. * Visiting act: Horizon (a MoTown group). Great! * Ship musicians and bands: generally pretty good. I was amazed at the depth of their playlists. Spa: * An excellent massage from Nicky, and some much needed facial maintenance from Stephanie. For the second time, I paid for Persian garden, and underutilized it; it was nice, but I won't repeat that mistake again. Ports: * Key West: I love it, so I'm biased. No shore excursion here; it was my brother's first visit, so we just walked around. * Costa Maya: I struggle with this one. It's almost like Mexico and the state of Quintana Roo wanted their own private island... and build it at least an hour from everywhere. The little shopping mall is... well, limited at best. Prices are higher than other areas of Mexico (we go to Cancun and Playa del Carmen every year). We did the Mayan Ruins combo tour, visiting Kolhunlich and Dzibanche. The ruins are amazing, but I can't recommend the tour - too much time on the bus, with only an overripe banana & cookies, a ham & cheese sandwich, and a few bottles of water (no meal stop). I think it would have been better to tour one site that offered a stop for eating, the beach, etc. One bright spot: our tour guide, Luis Tellez. Cozumel: no excursion here. We took the ferry across to Playa del Carmen to walk around and have lunch at our favorite place (Karen's). PRO TIP: go to Karen's! Great food, great prices, and a section with air conditioning! Grand Cayman: We did the Land / Sea tour. This didn't seem well coordinated; even though we got off the boat on time, we had to wait for almost an hour for the tour to start. My brother liked the sea portion (a semi-submersible) - I was underwhelmed. The land tour visited Hell, then went on to the Turtle Farm - with a stop for rum cake in between. Our guide and driver was Glennford Scott - very knowledgeable about the island, and very entertaining! Casino: * Small but adequate. We didn't spend much time here, although my brother was the top winner in our Roll Call's Slot Pull! He had a blast. Miscellaneous: * About 300 kids on board, and I was amazed at how well behaved they seemed! Kudos to their parents for raising 'em right, and to Celebrity for keeping them entertained. * We saw a little wear and tear, but I'd expect that. The ship goes into dry dock next spring. One thing that was disappointing: it was hard to find seats in the theatre and Celebrity Central that hadn't been "sprung". This was particularly bad in Celebrity Central; in some of the seats, you would have to lean forward onto your legs to keep from slipping off the cushion! C'mon, Celebrity... you should be able to address this before dry dock. Post Cruise: * We used the Avis shuttle to go pick up a car from downtown Miami. This was aggravating; the shuttle pickup area outside of the terminal building is a poorly organized zoo, and the rental office was not owned by Avis - it was a franchisee whose computers were down. Next time, I'd take a cab to the Avis airport location. The Bottom Line: * I'd recommend this cruise! * Select your Costa Maya tours wisely. * If you end up in Playa del Carmen, eat at Karen's. :-) * The best part of the cruise was seeing my brother have a great time. * We booked onboard for next year - the eastern Caribbean itinerary, sailing out of Ft. Lauderdale. Read Less
Sail Date June 2018
Celebrity Equinox had excellent food and service. I had dinner every night in the dining room. All my tablemates and I agreed the food was fantastic every night. I saw no reason to go to the specialty restaurants as the food was so ... Read More
Celebrity Equinox had excellent food and service. I had dinner every night in the dining room. All my tablemates and I agreed the food was fantastic every night. I saw no reason to go to the specialty restaurants as the food was so good. Service was excellent, too. Even the buffets were very good with a huge variety of food. There was an excellent female singer at the pool and almost nightly singing in the main lobby, where people danced. The casino was very large and nonsmoking. They even had a $5 Blackjack table! There is a free children's program for each age group. I would highly recommend the Luggage Valet. It is $25. After you put your luggage out the last night, it is taken care of until you arrive at your home airport. You don't have to get it from the conveyer belt after you disembark the ship or lug it or carry it at anytime until after your flight home. I've used it on several cruises, and it is a pleasure and well worth the money!!!! Read Less
Sail Date June 2018
#1. The servers, staff, and all employees were extremely nice to us. This was a plus. #2. The food in the main dining room was simply outstanding. This was a plus. #3. The food in the main buffet, Oceanview Café, was average at ... Read More
#1. The servers, staff, and all employees were extremely nice to us. This was a plus. #2. The food in the main dining room was simply outstanding. This was a plus. #3. The food in the main buffet, Oceanview Café, was average at best. #4. There were limited television stations. After a few days of HGTV, Food Network, and Travel Channel repeated shows, we were going to lose our minds. This was the same with our last Celebrity Cruise. Worse than that fact: The number of channels devoted to non-stop hawking of expensive jewelry, watches, and cruise ship services. MAKE IT STOP. This has gotten ridiculous. We get it. You need to make more money. But this has gotten out of hand, which includes the handouts for the ports of call that only list expensive jewelry stores. But to see this on television night and day, when there are so few channels, got to be too much. #5. The on-demand movie selection was horrible. I mean seriously. There are passengers who stay in their cabins. You need more than a selection of eight movies for adults to choose from for a seven day cruise. The free movies were the worst. And then we were supposed to pay $14.98 for movies which are now long past prime? #6. Café al Bacio is the ONLY coffee shop on the ship. Why? Do you not understand how America is hooked on Starbucks coffee and coffee drinks? The coffee drinks were okay but there needs to be more of a selection. #7. Throughout the cruise there were raffle tickets given for every $100 spent at the gift shops and expensive jewelry stores. There was no indication given what the prize or prizes might be, just the fact you had to be present on the last night of the cruise. So people were whipped into a frenzy thinking there would be great prizes, spending a lot of money to get entries. Then on the last night of the cruise the drawing was held in the most expensive jewelry store. The prize: One winner takes all prize valued at $500, worth of Celebrity logo junk. What a complete joke. #8. We saw a couple of good shows, such as Topper and Life, which were like Broadway productions. But for the most part, the on-board entertainment left a lot to be desired. #9. We had a cabin with a Veranda, which was fairly decent – except for the quality of the mattress and bedding. Read Less
Sail Date March 2018
I enjoyed my cruise on the Celebrity Equinox. All of the staff was very nice, especially the dinner staff as they were prompt, while being conversational, warm, and seemed interested in my experience being the best it could be. I loved our ... Read More
I enjoyed my cruise on the Celebrity Equinox. All of the staff was very nice, especially the dinner staff as they were prompt, while being conversational, warm, and seemed interested in my experience being the best it could be. I loved our head server, Marina. She was very pleasant and considerate. I was amazed at how wheelchair accessible things were on the ship. Celebrity Equinox was very accommodating. I was surprised that they had an automatic door in my cabin. If you are an individual with a disability I would recommend this cruise. The only downside was when I bought the drink package, my card would often have trouble working properly. I was always having to go to Guest Services, which was very frustrating. If anyone was on this cruise with me and has the cruise DVD, please contact me. I would be willing to purchase a copy from you. Read Less
Sail Date July 2017
We chose this cruise for the itinerary with a three day stop in New Orleans for Jazzfest. It was an excellent cruise. The entertainment was excellent. My only criticism was boarding. It was the worst I have had in over 60 cruises. The ... Read More
We chose this cruise for the itinerary with a three day stop in New Orleans for Jazzfest. It was an excellent cruise. The entertainment was excellent. My only criticism was boarding. It was the worst I have had in over 60 cruises. The ship was late due to repositioning from Fort Lauderdale. We were advised of that, but the checkin and was disorganized. The service aboard was excellent. The food was very good, but the variety was not as good in the main dining room. The hostess was excellent. She made sure we had the same waiters each night. The ship was handicapped friendly and enabled us to have a great vacation. The entertainment on the ship was very good. The six singers were outstanding as was the dancers. The guest entertainers were fairly average. We only took one shore excursion in Key West. It was a multilanguage tour on an accessible bus. We did New Orleans on our own with local transportation. We visited the French Quarter and the World War Two museum. Read Less
Sail Date April 2017
Celebrity Equinox Ratings
Category Editor Member
Cabins 4.0 4.5
Dining 4.5 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 4.0 3.9
Service 5.0 4.6
Value For Money 4.5 4.2
Rates 4.0 4.3

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