I am writing this review because i live by Cruise Critics reviews prior to booking any cruise. I have been on 8 cruises with Royal Caribbean, 1 with Ncl and now 1 with Carnival. i booked my trip on Carnivals Imagination 2 weeks prior to ... Read More
I am writing this review because i live by Cruise Critics reviews prior to booking any cruise. I have been on 8 cruises with Royal Caribbean, 1 with Ncl and now 1 with Carnival. i booked my trip on Carnivals Imagination 2 weeks prior to sail date as a last minute trip for my family, mainly becuase of the price, Carnival was almost $75 cheaper per person as opposed to RCL . I know understand the meaning of you get what you pay for.
Embarkation: Alot less packed or complicated than RCL, walked right in scanned our pass ports and where on the ship in 15 minutes time.
Once on the ship we went to our room which was already available and set down our carry ons. The rooms were alot bigger than i expected, the interior of the ship is outdated but not a big deal, atleast not for us. and the room was spacious enough for my husband, 3 kids and myself. The shower was also big enough to fit two people and plus. So far i was thinking this will be a great trip, the ship is not as pretty as its competition of Majesty of the Seas but it will serve its purpose. Leaving our rooms we went up to the pool deck , the kids were hungry so we waited about 30 minutes in line for hamburgers and fries. i was prepared for this thanks to fellow Cruise Critic members. i advised the whole family that there would not be a big variety of food and the lines would be as bad as waiting for a ride in Disney world. Again i was prepared and thought it to be a small inconvenience.
The pool is very small and was packed at all times as well as the hot tubs, we never got to use any of it. We took the kids up to the Water Works which is the only thing good this ship has, we spent most of the day there really enjoying it as we had not yet encountered any major issues whatsoever.
At about 5 we head back to our room to take showers and prepare for diner,when i made my reservation online i had chosen my time dining, becuase there was no more late dining available and early was just to early for us. I had brought on board in a small cooler my 2 year olds lactaid milk, i called guest services ( i had to call 3 x to get someone to answer the phone) to see if they have mini fridges availbla becuase i needed to store her milk. The woman that answered the phone told me they did but they only gave them to people who needed it for medicines such as insulin, she told me she would check and see if they had any available and she would call me back, two weeks later im still waiting for her call. When i realized they werent bringing the fridge i called room service and asked for ice, ( so that i could refill the melted one in the cooler) 2 hours later a bucket of ice is brought to my room, i proceed to put the ice in the cooler when 3 roaches fall into the cooler and out of the ice. GROSSSSS!!!! i was so disgusted. i threw out all the ice and asked them to bring me more which again took about 1 hour to get to my room, i waited a total of 3 hours to get clean ice! it is now 7 pm my ice is finally in the room everyone is ready for dinner so we go down to Spirit Dining room and show our cards and the woman looks at me and says you passed your dining time you cant eat here. EXCUSE ME. i thought i was crazy i said to her i'm sorry how can that be we have My Time Dining, this is my first time with Carnival but i believed it to be that we would come and have to wait to be seated but that we would be served. She said no that i didn not have my time dining that i had early Dining and that she was sorry but i could not eat there. I explained to her that i chose my time dining i went up to my room brought down my paperwork and showed her what i the customer reserved, she then told me the computer changed us and that she could do NOTHING to fix it. I have never seen such bad customer service in my life. I was beyond insulted as i believe it could have been handled differently, we were accompanied by 2 other familys friends of ours who the same thing happened to. needless to same we all ended up having to have diner in the buffet , and honestly the food sucked worse that i thought. All i could do was complain about the way we had been treated and from that moment on i knew i'd never sail Carnival again.
The second day we woke up in the bahamas, had breakfast which was ok nothing to brag about but nothing to complain about either. We got off on the bahamas and took a taxi to paradise island been there a couple of times so it was just a peaceful beach day. We got back on the ship went to our room to shower early as we now knew we had early dining. When we walk into our room we see a card on the bed saying our dining request has been accepted and that we now had my time dining. We called the other 2 familys we were vacationing with to ask them if they had received that also and they had not. so we all got ready for diner and spoke with the main person in the dining room and he changed us back to early dining so that we could all eat together. At this point we were beyond getting upset and just happy we could all eat together. This night was their captains night and i do have to say the food was great in the dining room. After diner we went to Karaoke it was a blast had a great time and the nightclub was great also ( by great i mean the music was great ) the space was too packed people were literally having to dance outside the door.
day 3 mostly relaxful day up until lunch time . We were eating in the pool deck and my 2 year old tells me shes thirsty and wants coke, i had purchased the coke cards for the kids as me and my husband do not drink sodas. I go up to the bar and show my daughters card and ask for a coke, the woman looks at me and says next time have your kids come get it. WHAT?!! I was back to being upset what way is that to speak to a customer. I understand why they have that mind frame but really? Diner again that night was great . My husband goes downstairs that night at about 1 am becuase we realize we havent recieved our tipping envelopes for gratuitys and he wants to close out his account, seems we didnt receive them becasue they automatically take it out of your credit card, to us thats a big NO NO we get to choose what we leave. He resolves that comes to the room and we finish up packing for an early debarkation the next morning.
Debarkation was very easy no complaints whatsover.
Tuesaday morning we are going over of credit cards and realize we have a charge from Carnival. We call and ask what the charge is for and they said that all the cokes in the room were drank. Now we were pist off all over again. We did not even touch the cans and spoke to the man and he said maybe the room service man wrote down wrong room number. Now whats crazy is that the other family that went with us was on a different deck and they had the same charge applied to them. it seems to me that Carnival charges people this at random hoping no one calls to complain and pockets easy money.
i will tell you this if you are looking for a economically priced ship to drink on and get drunk and party this is the ship for you. i am 25 years old from Miami and i can appreciate the party enviorment but i also believe customer service is a must for a cruise line and Carnival simply lacks it. The hallways at 3am smell like piss, barf, alcohol and weed. Great ship if your going alone as in single or as a spring breaker. And may even be enjoyable for a family who does not know the customer service you are missing because they have no prior cruise experience to compare it to. As for us the $70 bucks a person we saved werent worth the aggrevation and poor service we received. We will NEVER do Carnival again and we are definetly telling everyone the trash that it is. Read Less