I will start this review off by saying that I have done over 30 cruises with RCCL, Norwegian, Princess, Holland American and Celebrity. This was my first Carnival cruise. I was invited by a friend, who is a Premier member, and this was a ... Read More
I will start this review off by saying that I have done over 30 cruises with RCCL, Norwegian, Princess, Holland American and Celebrity. This was my first Carnival cruise. I was invited by a friend, who is a Premier member, and this was a Premier cruise. She might have been treated as Premier but I certainly wasn't.
First, the good stuff:
Roberto and Big Al, Main Dining Room head waiters, were probably the most knowledgeable, had the most ability to please the passengers at their tables and answer all questions and needs. Their mission was to make sure the passengers were pleased and happy, and they succeeded the two meals I had with each of them.
The Camel Club Casino staff were wonderful, including Desi and Zee, Casino Managers. They were there to please and be helpful and they succeeded every time. The other staff, dealers, slot attendants, cleaning staff, were all knowledgeable and wonderful.
The shows were unbelievable. I saw Divas, Epic Rock and in Punchliners, CeeJee Jones. Absolutely some of the best cruise shows I have ever seen. The dancing, singing, comedy was spot on. Just remember, that in Punchliners, some of the shows at rated Adult, so if you have children, beware.
I had a terrible time with the smoke when I have cruised before but on the Glory it really wasn't an issue. Yes, smoking is allowed on Deck 10, and in the casino, but I found it to be somewhat controlled by smoke eaters that were placed around the casino. Unless you are ultra sensitive to smoke it is tolerable.
Guy's Burger Joint was great. The burgers were done perfectly and you could pick different things the cooks could put on them and then there was a myriad of toppings to put on my cheeseburger. The home made fries were great and you could request cheese to be melted on top of them. I ate there 3 times because I knew it would be a good meal.
Second, the bad stuff:
Our stateroom, Deck 6, 6311, interior accessible stateroom, was about six doors down from the Amber Palace showroom. You could sing along with all of the songs, because you could hear all of the songs. You could laugh at the jokes because you could hear all of them. When there was a show at 11 p.m. that last until 11:45, I was glad I wasn't sleepy because there was no way I could have slept.
There were food odors prevalent on every deck of the Glory. You could smell seafood, mexican food, fried foods, etc. It was not a pleasant odor.
MDR service was very slow several times. I attended the SeaDay Brunch and was sat at the back by the window. 15 minutes before anyone appears at the table, another 15 minutes to get my orange juice and over 30 minutes to get my breakfast, which arrived wrong and cold. Most food was cool or just lukewarm when served.
The Buffet on Lido Deck was just ok. Every buffet I have gone to has had many choices of salads, entrees, desserts and drinks. Carnival's had a potato salad, a green salad, a Caesar salad and cheese and deli meat. The entrees were 4 to 6 choices, not enough choices. The desserts were even less with about 4 or 5 choices, no cookies, usually one cake, jello, a pie of some kind and that was it. Drinks were iced tea, lemonade and water. I found this to be seriously lacking in choices. I have never had a buffet so sparse of the food choices. I was so disappointed in the buffet.
Deck 3 is where the Atrium starts and goes up to Deck 9. Deck 3 is where shore excursions and guest services are located. Several times I tried to stop by to ask questions of guest services and there was something, music, cruise director staff holding shows, etc., and you could not hear what the guest services rep was saying. I was actually told to come back when the show was done so that I could hear and the rep could hear. There needs to be better planning. Also the line for guest services was always at least 20 people long and they didn't move very fast because there usually was a staff of two people, that is all.
Third, the ugly stuff:
Our stateroom was an accessible stateroom. I rented a mobility scooter that was waiting in the hallway. I tried to move it into the room and it wouldn't fit. I had asked for the beds to be made as two twins, when I arrived it was one queen. I went to see the steward and he said he would change it but it would be early evening. I explained that I couldn't get the scooter in but he said it would have to wait. Finally, after twisting and turning and pushing the scooter I finally got it into the shower, yes I said shower. If this is an accessible stateroom, Carnival is crazy. We could barely move.
The Room Steward was non-existent. I saw him the first day, he never introduced himself to me. I asked to place the twin beds a certain way so that the scooter could be pulled into and backed out of the room. He told me no because he wouldn't be able to change and or make up the beds. I thought it was the cruise lines responsibility to make the passenger happy. I decided to move the beds myself the next morning. Remember, I am disabled. I dropped one of the beds on my foot and still have a large bruise to show for moving the beds, but it worked. I could get the scooter in and out of the room with only a small amount of difficulty.
In the MDR, I had a head waiter who thought his job was to take the orders. The Team Waitress, Lemsem, did everything else, serving, cleaning, dessert orders, etc.
When I arrived in Ft. Lauderdale, I was moved to luggage pickup where I found the Carnival transfer members. I asked the young man what I needed to do and he rudely told me to go sit down and when he had time he would speak to me. I watched him and what I saw was him on his personal cell phone, texting and talking, not helping any passengers. I asked for assistance with my luggage and was told to get a porter, but there were none available. I had to push my luggage about a half block to where we waited in the heat and humidity for the bus. I was told by one of the Carnival staff that they didn't order enough buses for the three Carnival ships that were sailing so we had to wait for an extra bus. It took almost 1 hour and 30 minutes before I could get on the bus to go to the Port of Miami.
When I arrive at the Port I was told to tell the first Carnival employee I saw I needed wheelchair assistance, which I did. I was told since I had Priority boarding I could either do Priority, which was walking on board the ship, which I couldn't do, or sit and wait for a wheelchair. I was told to wait outside, in the heat and humidity, which I did. Then a thunderstorm hit, all accessible passengers were left to sit in the rain, heat and thunderstorm. I waited over an hour to be taken on board the ship. I have never had a cruise line force a passenger to sit outside to wait for a wheelchair. I have always been placed in a room, inside the port building. Carnival seriously needs a complete overhaul of their policies regarding accessibility.
This is not Carnival's fault but the transfer back to Ft. Lauderdale, the buses are not allowed to park by the entrance to the terminals. Passengers must be left off almost a block away from the entrance. Again, if you are physically challenged this is very hard to walk. Something needs to be done to make it easier. I watched individual cars park right by the entrance doors, but not buses.
General Impressions: Glory is an old ship that could stand a complete refurbishment. Crew needs to have better training and learn the correct way to treat passengers. I found that the employees that had the most time on board ship were the nicest, the newer employees were the rudest. There were cracked tiles and torn carpeting throughout the ship, with mold and mildew present. The odors needs to be addressed. The food needs to have a larger selection.
I had a problem with asking Guest Services a question and finding out that the answer was wrong. Example: I asked GS what time and where did I need to go for wheelchair disembarkation and was told the Amber Palace at 8:30 a.m., which is what I did. When I got there a member of the Cruise Director's staff asked where I had been. I had a luggage tag 1 and should have come when they called it at 7:30 and I was now an hour late for disembarkation.
I feel if you want an inexpensive cruise without a lot of bells and whistles, then Carnival is the cruise for you. I will probably never go on another Carnival cruise because I want to be treated fairly, with my needs met and my questions answered correctly and at least enough decent tasting food so I wasn't hungry all the time. Read Less