The itinerary allowing us to travel to Bermuda from Florida on the ship was our deciding factor to celebrate our 44th anniversary. We cruised on the Navigator for our 30th anniversary and did not want to miss out on this last trip to ... Read More
The itinerary allowing us to travel to Bermuda from Florida on the ship was our deciding factor to celebrate our 44th anniversary. We cruised on the Navigator for our 30th anniversary and did not want to miss out on this last trip to Bermuda. The ship was beautiful, having been refurbished last year, and was better than our expectations.
Embarkation and disembarkation were smooth and easy. The food delicious and always flavorful, attractive and top service.
We especially enjoyed several of the cast productions however felt Clive Carrington's classics and piano bar entertainment was the best we have enjoyed (this was our 28th cruise). His amazing talent playing everything from classical to current venues as well as singing kept us entertained nightly. Guests and one of the bar servers, Elvis, even shared his mike adding so much to the evenings.
Singer Shauna Hicks' Broadway show was also amazing. She was featured two nights and we wish she was on stage at least once more. Another great talent who hope to see in the future.
We enjoyed the special interest lectures with Kim Orlando.
Service was always perfect, helping with smiles and warm greetings.
We definitely will cruise on Regent again and plan to book one of their other ships for variety and itinerary from Florida. Read Less
Our friends found a great deal for RSS 25th Anniversary cruise and so we jumped at the chance to join them and try our first luxury cruise (previously sailed with Celebrity, HAL and NCL). It started well with an upgrade to a balcony suite. ... Read More
Our friends found a great deal for RSS 25th Anniversary cruise and so we jumped at the chance to join them and try our first luxury cruise (previously sailed with Celebrity, HAL and NCL). It started well with an upgrade to a balcony suite. Embarkation was smooth although they did not have our cards and had to escort us to Guest Services which was unusual.
The ship has been recently remodelled and we were impressed by our cabin and the public spaces. The ship has notable vibration problems in the rear spaces such as the theatre and bars. At times all the bottles were clinking and sitting on stools almost required hanging on. It was also notable how much more this smaller ship moves. Especially in our forward cabin, this cabin was very noisy when arriving in ports as well.
As a married couple in our early 40's we were regularly queried if we were entertainment when embarking so I think it highlights the average age is much higher than our previous cruise experiences.
Unfortunately we did not meet our room attendant for the first 2 days and eventually when we queried how we were supposed to set up the personal bar, the assistant HK visited us with our attendants to find out why we had not been given a tour of our cabin and requests for our personnel requirements. Things improved after this.
The first 2 nights in the Compass Rose we also found the service to be very casual and when my wife asked if she could taste a different wine to the daily special the sommelier quoted it was not a wine tasting event?!!? A query to the FB manager was handled quickly and professionally and we had no future problems.
Many of us felt that the crew seemed very tired and uninterested and that this may have been due to them just completing the world cruise and apparently having a very rough crossing.
After a couple of days service improved and after visiting Bermuda where the weather was great and the crew got a chance to get ashore, service notably improved from then on and by the end was an excellent standard.
We appreciated the amazing dinnerware, quality of furnishings, pool chairs, sporting equipment, the library etc. It was a noticeable improvement in quality.
We felt breakfast was average to good (except the caviar Sunday which was fun). Lunch options were plentiful but the standout was dinner. The compass Rose has a great dinner, Prime 7 was superb and the Italian was a nice change (although hard to get into with the limited seating).
Entertainment was not as good as we have experienced on the larger ships, most other passengers thought the production shows were great. The last one was excellent but the earlier ones were a bit flat and the quality of some of the singing and dancing wasn't great. The theatre looks amazing but unfortunately gets very crowded and could be difficult to find a comfortable seating arrangement.
We enjoyed the silly activities and the deck games. The pool area was nice but shade was limited and unfortunately rude passengers reserved deck chairs for hours without using them and this was never policed. Also many use multiple deck chairs which is even more arrogant.
Included tours were quite good but we are not group tour people and with large groups and elderly members it made for very slow going.
Overall we had a very fun time and appreciated the lift in quality especially as we were fortunate to sail on a very good deal which made the value for money even more outstanding.
If we had paid full price the early service issues would have been unforgivable. The vibration, movement and noise issues would be annoying. At our age it is probably preferable to sail on the ships with a slightly different demographic but still appreciate what an amazing time we had. Read Less
This was my very first time cruising, so i didn't know what to expect. I am 49, and I took my 19 year old niece. Obviosly youngest on Regent. While we enjoyed dressing up for dinner a few times, we didn't like feeling obligated ... Read More
This was my very first time cruising, so i didn't know what to expect. I am 49, and I took my 19 year old niece. Obviosly youngest on Regent. While we enjoyed dressing up for dinner a few times, we didn't like feeling obligated to. Well, if you want to leave cabin that is...
We had the first night at hotel in Miami. That was extremely disorganized. Even though Regent knew of an embarkation time change weeks before and notified me, they aparently didnt tell anyone at the hotel. Or the staff just didnt know. The Epic hotel, imo, was a complete disaster. On the plus side, transport both from airport and from hotel to port was great. Very organized.
The ship itself definitely not worth the amount we paid. I did read other reviews prior, so perhaps Navigator isn"t a fair representation of Regent. If not, it should be much cheaper than the other 3 in Regent's fleet. Since it was nicely refurbished, it looked really great. But old. There was a lot of vibration and noise! I dont think all elevators were working simultaneously at any time the entire cruise. So you can imagine the wait times! And they actually use this ship for world cruises? I had my fill after only 11 nights. Definitely not a luxury experience.
Service was excellant, everywhere. All waitstaff, bar staff, cabin steward.... They all go out of their way for you.
Any shows or entertainment were definitely geared to a much older crowd. Not an issue though. The crew gave a great performance on the last night. Not being a drinker I really can't comment on lounges or nightlife.
The food was good, but not the best. Certainly not what I was expecting. Room service menu was poor. But if it is during dinner, you can order from Compass Rose.
We were both very pleased with the shore excursions. Both the quality and the way Regent handled them-very organized. Even when there were time changes. Towels and bottled water as you leave ship. But then, this is all what you should expect for a luxury cruise, right?
Overall, I would probably do Regent cruise again only if it were a different ship. Or a LOT cheaper! Otherwise I would go with a more casual line. I booked another cruise for 2019, but not with Regent. Read Less
Great value for the drinkers. When I booked I did not know it was all inclusive. Mostly, people were responsible but there are always a few. We kept running into these two drunks who insulted just about everybody (including my wife twice) ... Read More
Great value for the drinkers. When I booked I did not know it was all inclusive. Mostly, people were responsible but there are always a few. We kept running into these two drunks who insulted just about everybody (including my wife twice) on board and ruined two nights dinner. In my drinking days I would have loved this cruise as a senior not so much. Tendering was difficult because the tenders are so large it takes a very long time to load in the hot sun (upper deck of tender is open to the sun) with diesel fumes all around you, you had a hard time not getting sea sick waiting to load. Saddleback cay nice but to much walking RCL uses trams to get around their cay, better idea. After asking to be move away from the drunks at dinner the first night we were seated next to them again the second night. OPPS on the dinning room Staff. Shows were good. Stateroom and service also. Food in main dinning room below acceptable resort quality, All in all it was a fun three day cruise, nothing exceptionally good or bad.to speak of. Priced at Par, Read Less
We sailed on the Carnival Journeys 9 Day Cruise on the Splendor. We sailed from Miami to Bermuda, Grand Turk, and Amber Cove (Dominican Republic North Shore). We had a great time!
We had a total of 10 in our group. Some of us drove, and ... Read More
We sailed on the Carnival Journeys 9 Day Cruise on the Splendor. We sailed from Miami to Bermuda, Grand Turk, and Amber Cove (Dominican Republic North Shore). We had a great time!
We had a total of 10 in our group. Some of us drove, and some flew into Miami. I was in a group that drove down from Atlanta. We stopped over in Tampa the night before. We got up and headed toward Miami in the early morning of the embarkation day. There was an accident that shut down the highway near Fort Myers. We bailed off of I-75 at exit 131 and trekked on some state roads back to Alligator Alley. This cost us some time. We intended on getting to the parking garage at 11:00AM, we ended up there around 1:10PM.
Premiere Cruise Parking
We parked at Premiere Cruise Parking in Miami (www.premierecruiseparking.com 1415 NE 2nd Ave, Miami, FL 33132). We had a great experience with them on embarkation day. We parked in the covered area of the garage, and were shuttled to the port in a timely fashion. We took our keys with us. Others told us that they had to leave their keys with the attendants. So, keep this in mind if you choose to use them. When we returned from the cruise we waited 1 1/2 hours for a shuttle to take us back to the garage. This was mainly due to port authority issues. When we got our luggage and went to the meeting place there was a van waiting. Unfortunately it was full, and it left. Then we waited in the hot sun on a concrete island. Bad experience, but I do not think it was their fault. Many other shuttles were delayed just the same. Some people were waiting longer than us for other services. Also, when we got back to the garage there was a LONG line waiting to be shuttled to the port. It was 11:30AM by the time we reached the garage, so these people should have been moving already (first shuttle TO the port is at 11:00). I guess overall this was a mixed experience, some great, some not.
We got to the port around 1:30PM. We had selected earlier boarding times, so we were allowed into the security area without waiting. Security checks went quickly. We then headed upstairs for check-in and received our sign and sail cards. They were still calling boarding numbers, but we were too late to get a number. We had to wait in the chairs until the last numbers were called, then they let everyone else board. I still think I was on the ship by 2:20PM. The good news was that my cabin was ready, so I dropped my carry on luggage and headed to the lido. I located my wife and brother and waited in line for food. I chose the burger line since it was the shortest. I stood in one place for at least 10 minutes, then moved a few feet. This guy behind me flagged down an officer in white and let him know he was unhappy with the slow lines. The officer said "let me fix this" and went behind the scenes. He came back about 5 minutes later and said he handled it. The good news is that he did, we were moving right nice after that. I think I got into line at 3:00PM and had a burger by 3:30PM. This is not an exaggeration. The lines were LONG and SLOW. Alas, it will take more than that to kill my vacation. The rest of the times (not Embarkation) the lines were not cumbersome.
We had an inside cabin on deck 7. Cabin 7279, first cabin aft of the glass elevators. Great location for the most part. No noise from the lobby/atrium area since they close the hall doors at night. The cabin was clean and kept that way by or steward. His name was Pan, and he took excellent care of us. The only downside of this cabin location was that we had dinner in the aft restaurant, so we had to hike the hallway all the way back to the aft elevators/stairs to get to dinner. It was quick to get to the casino/promenade and quick to serenity and lido decks. Also very convenient to Customer Service desk. The only negative thing about the cabin was the fridge was not "cold". It was more "cool" than "cold". We brought along a fan so the cabin was cool enough while we were sleeping. The last night was a little warm as we had to pack up the fan with our luggage.
The sea days were a mixed bag. Some were very windy (also fog/mist/rain), and others were no wind, and almost too warm. I still enjoyed them.
Ports of Call
Day 1 - we took a van from the port to Horseshoe Bay for $7 a head. We rented two lounger chairs and an umbrella for $25. The weather was perfect. We went swimming in the main beach area and enjoyed it. Then we went around the big rock and found the secluded cove. This was amazing. We swam and snorkeled there. It was a bit rough beyond the boarder rocks. Did not see too much other than a few fish and some rocks. Still I really enjoyed this beach.
Day 2 - we walked around the dockyard shops and clock tower mall. We took the dockyard trolley train off the pier. This was nothing but a ride. No narration, etc., but still pretty fun. The shops were nice (a bit pricey). My wife enjoyed it. Once again excellent weather.
My wife and brother went to the pool at Magaritaville. My friend and I snorkeled. We went to the right of the pier (heading off pier from ship). We found some cool coral and fish and urchins along the rocky shoreline. We then headed to the beach area and roped off swimming area. We found a cannon and anchor that were planted there. They were still cool to see. A bunch more fish and some corals and sponges. BE CAREFUL ON THE ROPE, we were both stung by the rope. Jellyfish like stings. Didn't ruin our fun, but definitely let us know not to touch the rope again. Great weather again.
We had a poolside cabana. WE LOVED IT. It included free wifi and zipline use. It also has pool floats and noodles. We had "P-11" which is the furthest from the bar building. They brought six sodas and six waters and put them in the fridge. Also some snacks. Nothing to curb your hunger. I went back onboard the ship and got some burritos for our lunch. The A/C for the cabana is way undersized. It doesn't blow cold or really get rid of the humidity. It made some difference, just not enough. All of the staff were helpful and polite. No begging for tips. So, guess what, we tipped them well. The only begging we heard was for us to return to Amber Cove as they really need us tourists. Did I mention the perfect weather once again? It was.
Very clean and kept that way by the staff. Most Carnival ship decor is way too gaudy, and the Splendor is too. I did enjoy the hall art of the "Brat Pack" era. That was nice. The decor didn't really bother me, just the norm, albeit very pink.
The Serenity deck does not have a pool or hot tub. It did have a shower, but it is no fun hanging out in the shower on deck. The chairs were generally full, but you could find space. We were only able to score one of those round covered chairs the last day.
Lido Pool has a siding cover for inclement weather. This means the big screen is lower and harder to see. It kind of has the old Fantasy Class feel to it, a pool surrounded by upper decks. It was OK, but few loungers and you had to get there early if you wanted one. The staff did a great job of placing "chairing is caring" stickers on the lounge hoarder's towels.
Rear pool was fantastic. Very open and breezy. Spas here were luke warm.
Lido buffet was great. Fresh food and hot at times. Burrito bar was great. Deli was too. I did not get tot the Mogolian Wok, Rotisserie, or Tandoori. Long lines for these, or weird hours.
Dining room food was great as well. We had two lobster days since it was a Journeys cruise.
They had some special seminars onboard. I missed them all. I also did not notice the "local musicians", they all seemed the normal variety cruise ship performers. We did have a few dishes on the menu one night that were "local". Other than that it just seemed like a longer cruise than a 7 day cruise. This was fine for me, but it did seem to be missing the extras that a Journeys Cruise is supposed to have.
Cabin Steward was fantastic! He came around with the list to choose "morning" or "evening" service. I told him I wasn't used to having to make a choice. He said, "then choose both." So, I did. He greeted us by name in the hallway. He also opened our cabin door for us if he saw us heading that way. Auto tips and extra tips for him!
Dining Room servers were great. Roxi, Akrem, and Jose knew us by name after the first day, and pretty much guessed our preferences. They handled all the special requests with smiles. Auto tips and extra tips once again!
Chloe Loddo was our cruise director. She did a great job. She came to the Cruise Critic meet and mingle. She also brought along the senior officers of Hotel and Food. It was great to meet them all. A fellow mingler complained about something and the officer brought in free bar servers for us. So, we had free drinks at our M&M!
I hate to mention bad stuff when I take a cruise, but the bottom line is that this cruise felt understaffed. The staff were way overworked. The cabin steward had twice the cabins. The waiters had three times the tables. We felt it most during the dining. It took at least 25 minutes to get the appetizers after ordering. We had the early seating, assigned dining. We rarely finished eating before the late seating folks were lined up outside. I'm not sure our wait staff could have physically served everyone any faster. There were just too many seats to feed per staff member. You could also see the "stress" they were feeling. They always smiled, but the underlying stress was definitely there.
I had zone 6 debarkation. We were released from the ship around 10:00AM. I went to collect my bags from carousel "C" as instructed on the signs. I collected three bags, once from "C" and two from "B". What a madhouse. I also could not get a porter to help me with the bags. My wife hurt her knee and was flying home. So, I had to handle her baggage. I ended up stacking and pushing and pulling four bags through customs and out to the curb. All of the porters I saw were busy helping others, and I couldn't flag one down. None of the Carnival staff could get me one either. Read Less
We took this cruise mainly because it was going to the port of Bermuda. When we arrived to get on the ship, there was a lengthy delay. We were told the Splendor had gotten in later than expected. But everyone waited, very patiently, and ... Read More
We took this cruise mainly because it was going to the port of Bermuda. When we arrived to get on the ship, there was a lengthy delay. We were told the Splendor had gotten in later than expected. But everyone waited, very patiently, and all got safely aboard before she sailed.
We were surprised to find out that our cabin would only be cleaned either in the morning or in the evening, but not both. After 25 cruises, on various cruise lines, including Carnival. That was a first.
All the crew worked very hard and were very friendly, but as has been the trend, they are responsible to clean more rooms and serve more tables.
We arrived in Bermuda on Sunday morning. The main shops in town were closed, but those around the port were open so you buy just about anything you might want. Monday, we took a 51/2 hour island tour. It was a very nice way to see Bermuda. Bermuda is a beautiful Island. Clean air, water and the people were so nice. The other ports of call (Grand Turk and Amber Cove were also very clean and nice, but we had been there before and reviewed them before).
The entertainment on the ship was very good. We had shows almost every night. Dances in the dinning room every night, as well. The cruise director, Chloe, was super. We saw her every day. She was mingling more than I have seen other Cruise Director, as well as her assistants
This was a Journeys cruise and there was a lot of extra presentations that you normally do not get. We highly recommend taking a Journeys cruise.
We missed the first half of the Cruise Critic's Mix and Mingle. We were at another presentation that got out late, but we were warmly welcomed and had a nice chat with other Cruise Critic members.
There was lots to do, or, if you wished, nothing to do aboard ship. There were the usual trivia games, but they were themed to appeal to many ages. For example, there was a Diva's songstress trivia, along with a Harry Potter and a Game of Thrones trivia.
There have been comments about the food and entertainment on board. We found the food and entertainment very good. For lunch, the Mongolian Wok was worth the wait. I think the longest we waited in line was about 10 to 12 minutes. Remember, this is having your food cooked in front of you as you wait. The Lido deck had themed lunches that changed each day (Italian, French, Mexican, Caribbean, American, etc., all were good with lots of variety of choices.
There have been some who thought the Splendor was decorated too pink. Don't know what they must have thought when they arrived in Bermuda. Lots of pink, lite blues, greens and other pastel colors on the shops and homes.
Once the Splendor finishes the last of it's scheduled sailings, it will be headed to China. Read Less
First of all let's talk about good things.This cruise has everything you expect in a cruise. Irtinirery was excellent normally you do not see Bermuda Cruise from Miami and normally it's only Bermuda but in this cruise there were ... Read More
First of all let's talk about good things.This cruise has everything you expect in a cruise. Irtinirery was excellent normally you do not see Bermuda Cruise from Miami and normally it's only Bermuda but in this cruise there were Three ports Grand Turk and Aber Cove(Dominican Republic).Service was excellent all the staff were outstanding.The best thing was that they had Indian Food Buffet for lunch everyday and in Dinning room also Indian dinner choice every day also they had sandwich shop that serves best panini i ever had also at the Burger place they had Veggi burger.so if you are vegetarian you have good choice in the booths but not in Lido buffet they had hardly one vegetarian entree.
Our Room was very spacious and our room attendent(Patama) was very nice and also in Dinning Room our server Fernando,marcello and Sila was excellent they were very friendly and very attentive.Entire ship was very clean.
Now let's talk about bad thing.I did not find entertaintment was not to the par it was boaring.Normally in a Theater in every show should be full but since the show choices weren't good half of the theater was empty.This is the first time I seen like this this is our eighth cruise.On the third floor(Main entrance) the singers were good.Less choice for vegetarian in lido buffet.
They should have more laundromat.There were only three place had laundromat in entire ship( totalling 9 washers).Ship lloks like recently renovated but not very good choice(everything is pink)
overall I was very happy. Read Less
This was our second cruise on Carnival, we sailed last year same time on the Glory and couldn't say enough good things about that ship, that is why we booked again with Carnival. We were seriously disappointed with our cruise this ... Read More
This was our second cruise on Carnival, we sailed last year same time on the Glory and couldn't say enough good things about that ship, that is why we booked again with Carnival. We were seriously disappointed with our cruise this time around.
ROOM: Room was great location, a balcony on Deck 7 and no rooms across the hall, very quiet. I was not extremely satisfied with the cleanliness of the room, I had to wipe down the shelves in the bathroom bc there were rings of scum where previous guests belongings were. The toilet was also dirty with a mold ring inside. I was aware before we sailed that we would only have once a day steward service. We managed ok with 4 people in the stateroom, but it was much more enjoyable with service 2 times a day. As far as a I know this is the only cruise line that has changed to once a day service.
Dining: We had any time dining for the first time on Carnival and it was terrible! You had to wait in long lines to be seated and if you wanted to eat when they opened you had to wait in line 45 minutes before opening. Once seated it took forever to get your food, we spent 2 hours or more each night at dinner. Yes, we complained many times to Sasha the assistant Maitre D, who could seem to care less and just offered the excuse, we are very busy. The only time we saw the Head Maitre D and complained suddenly our food flew out to the table. My kids had the soda plan and could not get a soda served until halfway through their meal and if they wanted a refill that was not happening. We asked other cruisers that had set dining times how their service was and it was almost as bad. Breakfast was just as bad, anytime you showed up during breakfast hours there was a line wrapped around the outside waiting to get in. Then service took forever at breakfast as well. Once again complained to Sasha, same response, we are very busy! They only had the bottom floor of 1 dining room open for breakfast, which was crazy to me if they had such long lines. It seems they have cut back majorly on staff and can't handle the amount of guests on board.
Entertainment: It was ok, we would have loved to see more PG comedy but couldn't get out of dinner in time to make it to the show. The venue they used for the comedy shows was way too small, if you didn't get there a half hour before you wouldn't get a seat. Don't even get me started with the adult shows, you had to line up outside after each show and the line went all the way back to the casino. Doesn't that tell them they need a bigger venue for this? We ended up seeing 3 PG shows and 1 adult show the whole 9 days! They had a whole red carpet club with lots of space and seemed never to be in use. Hint Hint... maybe have a comic in each venue...The shows were ok, love Epic Rock, saw it on the Glory too, saw the 80's show was pretty good too, not really interested in the other shows they had. They did need more kid stuff to do during all the sea days we had.
The crew worked hard but the short staffing reflects badly on them. We had already booked a 70th bday cruise in July for my mom before we went on this one or I surely would never have done that. I can only hope that Carnival gets in together by then. One last thing, the ship is definitely in need of a make over, the furniture in all public areas are very worn and need replacement, not just repair as seen on the many sewed up couches. Read Less