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407 Miami to Bahamas Cruise Reviews

We took this one cause it was cheap my wife found last minute tickets. We had to drive from Minnesota to Miami in 2 days. I have cruised before so I was really looking forward to this. It was also my wife and mine 21 wedding anniversary. ... Read More
We took this one cause it was cheap my wife found last minute tickets. We had to drive from Minnesota to Miami in 2 days. I have cruised before so I was really looking forward to this. It was also my wife and mine 21 wedding anniversary. We got one the ship with no problem after about a 1/2 mile walk. Once on board we looked around and went to find something to eat. First place food wasn't good. We ended up going to every place that had the free food almost every meal every day. It was the only way to get full. My wife was like I thought you said the food was good. I could only say it always has been in the past. Then they didn't even go to there private island. Said they couldn't cause of winds. But I find it strange that we sail all the way to the island lets us see it, let us go and get the tickets to be taken to and from the island just to say we arn't going not only that but Princess has an island right beside NCL's island and they had no problem going to there island matter of fact they had not one but two ships at there island. I've always heard Carnival was the worst but i've been on Carnival and this was by far worse. I would never cruise on this ship or one as old as this again. To keep it simple the trip was bad. I would give the food a 0 stars maybe 1. entertainment a 1 no more. Ports a 2 only really cause Nassau. overall I would never cruise with Ncl again period. Read Less
Sail Date September 2019
I booked 2 rooms, first time sailing with Norwegian, as our Carnival cruise was cancelled for weather.(sailed many times just not with Norwegian). Got to port and parking lot was full, had to lug bags 2 terminals away. Our Names weren’t ... Read More
I booked 2 rooms, first time sailing with Norwegian, as our Carnival cruise was cancelled for weather.(sailed many times just not with Norwegian). Got to port and parking lot was full, had to lug bags 2 terminals away. Our Names weren’t on main manifest which we knew due to a late booking because of our cruise cancellation, the lady on the phone said we’d be on the updated manifest. We weren’t(after waiting through security just to get to them). We were escorted to the check in counter and final got our cabin numbers wrote on our boarding pass. Went through security AGAIN after finally checking our luggage. Went to check in to create our sail cards, our cabin was already checked into. Explained our luggage was going to the room they wrote on the boarding pass, Was told a supervisor would be notified so our luggage went to the correct room. Got on the ship, went to guest services and waited a long time(first day of cruise lines) per the suggestion of the guy checking us in just to make them aware, they too said they’d let a supervisor know. Luggage never showed up, we found it in the hallway of the wrong room they erroneously gave us. Meanwhile st the second room I booked, my mother’s luggage was delivered by a vacationer who had gotten it and was also looking for their luggage hoping it showed up to my mother’s room. My stepdad didn’t get his luggage it was delivered to wrong floor (foot 8 and we were on 9) until that night, they also got different luggage for another room and had to take to guest services and wait in that horrible line again. Not a fun time. The health questionnaire is a joke, there was a woman at the buffet sick and hacking everywhere, her whole group was telling her to feel better and get some rest. My fiancé got a horrible bug on the last day of the cruise and is still sick 5 days later. This was a birthday present for my mother’s 50th birthday and her first cruise ever and it started off pretty bad. The only thing that would truly make me book with Norwegian again is their housekeepers. Ours name was Gabriel and he was AMAZING, gave us tips for the ship and suggestions. Kept everything soooo clean! Was very accommodating. Kudos to him!!! Embarkation was seamless, we walked our luggage off, easy. Excursion was awesome, easy process too. Also in Key West I love how Norwegian had their own shuttles to take you to and from the main areas. Read Less
Sail Date September 2019
NCL had been my favorite cruise line until 8/31/19. It had nothing to do with Hurricane Dorian; they changed our itinerary to Key West and Cozumel. The ship was smoothly sailing but I paid more to get the beverage package perk. But they ... Read More
NCL had been my favorite cruise line until 8/31/19. It had nothing to do with Hurricane Dorian; they changed our itinerary to Key West and Cozumel. The ship was smoothly sailing but I paid more to get the beverage package perk. But they decided to give EVERYBODY on the ship that even though they didn’t pay for it. This was great except they didn’t get us any other perk for free or give me a refund. No one had to show their sign and sail card. I am also a red wine drinker and they told me the only wine available was the house wine and it was horrible. Tasted like it had been in a hot place or something. It had turned bad. I asked for Merlot to Cabernet to Pinot Noir and someone suggested the Malbec. I couldn’t even sip it. It was that bad. But to make matters worst, the only compensation they offered me was free water (6pack) after I complained that a bartender told me I had to pay for bottle water even though I was told at the information desk as soon as I inquired once on the ship, that bottle water and soda came free at the bars which is suppose to be free anyway. They could have offered me the dining package or something to make up for the fact they were giving free drinks to everyone on board. I even suggested it or at least give me a refund since I paid more to have it. That would have made it better. When you go on the NCL website, the sail away rate is much cheaper than the ones that gives the perks so I paid much more plus when you choose the beverage package you pay an extra fee; I think it’s for the gratuities of that package. Also, the food selection was horrible. On the top deck/buffet you hamburgers, hotdogs and chicken drumsticks and pasta that tasted like the noodles were not cooked fully for both lunch and dinner. The pizza they offered at lunch time and late evening was good if you caught it straight from the oven but otherwise, it tasted like cardboard. The main dining room didn’t even offer a shrimp or shrimp cocktail not to mention no lobster on the menu. I just ordered a steak except for one night I ordered baked fish but it wasn’t very good. There just wasn’t anything really good to choose from. This was my 24th cruise and I’ve always looked forward to the dining experience. The dining room was called the Palace. We ate breakfast there for breakfast every morning except for debarkation day. The breakfast was very good there; both in the Palace and at the buffet on top deck. The table settings were not complete, though in the Palace. I had to ask for salt and pepper and butter on numerous occasions. We ate dinner all but one night in the Main Dining Room; the Palace. One night the main dining menu was so bad that me and my husband looked at each other like WTW. NCL really let me down on this one and we went on the Sky a few years ago and it wasn’t like this nor was the Getaway in 2017. I don’t know if I can ever trust NCL again. I didn’t go to any of the specialty dining rooms this cruise. Our budget was tighter this sailing. I didn’t think I should have to in order to eat a variety of food or even good food. The beans on the buffet were even hard. I can say however, that every time I go back on ships of different cruise lines from time to time, they’ve changed things. I all in for change that makes things better but this was not the case with this ship. In spite of the food and wine, we did manage to have a good time. We love Cozumel and the Carlos And Charlie’s Beach is worth checking out. Read Less
Sail Date August 2019
Chose this cruise for wanting to celebrate my husband's birthday on a cruise, enjoy the longest water slide (was fun despite long wait on hot deck material with bare feet) and spend the day on CocoCay. Yes, the storm, Dorian, closed ... Read More
Chose this cruise for wanting to celebrate my husband's birthday on a cruise, enjoy the longest water slide (was fun despite long wait on hot deck material with bare feet) and spend the day on CocoCay. Yes, the storm, Dorian, closed CocoCay and we understand since we live in Florida. But, the quality of the staff, enforcement of expected passenger behavior and rules totally lacked on this cruise. The cabin was booked as a GC balcony and although near the service elevator, it was more quiet than expected. The cabin was disappointing as far as the bathroom and balcony. Cracked shower tube, green growth around the faucet and the mirror was disgusting. Inside the cabinets were rusted. The closet was sufficient, desk area fine and the larger TV good. The pillows (only one kind available) were good for us as we like firm. Mattress wasn't the best. The balcony door was extremely hard to open and lock. Noise from neighboring cabin came through the balcony door. But, Janet, our cabin attendant was one of the best ever. Always understood and enjoyed our conversations. Never failed on remembering a request. Kept our ice bucket full, cabin as clean as possible and even placed a Happy Birthday Surprise decal on our cabin door for my husband. Check-in was easy and swift. $22.00 per day to park in new Terminal A, but the ease of dropping luggage at the elevator and the "car to bar" wasn't quite that but close. Cabins opened a half hour later than normal. Had lunch in Windjammer since only venue open. Normal pushing, rude passengers fighting for tables. The Carvery Chef got the "rude award" for embarkation day. I asked him point blank twice if another roast beef was coming out. He ignored my first request and then pointed to the leftover scraps he expected me to take. Most of the staff has this blase' attitude. They'll do their job, but not really looking like they're enjoying it. Even the officers who circulated had a glazed look while walking through the ship. Only encounters with officers in the Diamond Lounge were as expected. Genuine and engaging. DL Concierge a gem, too. While on subject of the Diamond Lounge, once again it amazes us that for being loyal Royal Caribbean passengers, the choices and quality of liquor is less than before. The vodka, New Amsterdam, is disgusting. Wine is not good either. The Spa's Steam Room was down the entire cruise. The Ladie's Room near MDR deck 4 was hidden around a column and sign not lit for entire cruise. Never routinely cleaned. Overflowing towels spilling out of the wall receptacle that the lock was broken and for days just opened and closed with movement of the ship. Last night the missing lock was replaced by a rubber band that attempted to keep it closed. One night the bathroom was closed. And every bathroom I visited was sloppy. Or stalls locked empty obviously since toilets did not function. Or ceiling lights out. Not having a MDR table placed on our cruise card, we visited a MDR Captain in the afternoon who told us we had to come back at 6PM to speak to a manager. We had our DL Concierge handle for us. Even she was surprised we were treated that way by the Captain. The waiter was fine although he repeatedly forgot items we asked form. His assistant was scary as terrible bad breath with teeth to match. The food was just OK. Best were the lamb chops served on hubby's birthday. Had Creme Brulee' one night and top was soggy, custard almost watery. We love to spend time in the Solarium and it appears nice on the Navigator. Would be if the no kids under 16 rule was enforced. One day the main pool was closed since obviously a child vomited and another defecated. The ship decided to let kids use the Solarium pool. Why should the paying adults be penalized for a child's actions? On the last day, the lifeguards made parents leave the pool and take their severely challenged child with them. Guests in pool repeated asked the lifeguard to allow them to stay but no. They were forced to leave. Last afternoon aboard know there were too many people in pool and over limit. Nothing done. A guest had a wireless speaker on edge of step area of pool blasting music he chose from his cell. Nothing was done. Heard from reliable frequent passenger about the Wednesday night Quest show. Seems multiple passengers had no second thoughts about removing clothes to reveal their requested piercings, tattoos or men's underwear. We did enjoy The Edge concert earlier the same evening. Had seen them on another cruise and wanted to see again. It is the opinion of frequent cruisers that the ship's Captain reflects the tone of the officers and staff. This Captain needs to spend a lot more time around the ship and correct attitudes and expectations. Read Less
Sail Date August 2019
Summary Pros: *Wonderful kids camp - ages 3 to 11 are all together and my kids said it was the best Adventure Ocean camp they’ve been to *El Loco Fresh Taco Station - food was good and they had enough ready items that you can ... Read More
Summary Pros: *Wonderful kids camp - ages 3 to 11 are all together and my kids said it was the best Adventure Ocean camp they’ve been to *El Loco Fresh Taco Station - food was good and they had enough ready items that you can grab something *For the size of the ship, pool options were good *Fun and attentive staff at Windjammer (if you can find a table to eat at) *Cool guy rides the elevator playing a piano! Cons: *Lack of entertainment - there was basically a comedian and 1 ice show that was shown twice *Navigator and Royal App out of sync so you could miss one of the VERY FEW events on board *Waterslides are cool in concept, but there were absurd wait times (+1 hour) for the Blaster slide and only a few mats for the the Riptide so only the same 15 people can ride it and you have to basically wait for someone to not want to ride it anymore , including port days! *Coco Cay bungalows are a complete waste of $400 and in general, excursions are over priced at Coco Cay The Details We are a family of 5 - 2 adults and 3 kids ranging in age from 4 to 10 and we are experienced cruisers; we are Emerald with Royal, and have status on Carnival, Disney and NCL but admit that Royal is our preferred cruise line at the moment. This was our first time on Navigator of the Seas but we’ve sailed Mariner, Oasis, and Allure recently. We knew Navigator was much smaller than Oasis and Allure and comparable to Mariner, so we knew what to expect, sort of. This was BY FAR our least favorite Royal Caribbean experience. The boat is OK, but there were a lot of small things that added up and left us frustrated and annoyed more often that I should be on vacation. There were some highlights but overall, I would not recommend this itinerary; Royal has much better experiences, including the Mariner. This was an overall, very subpar experience for us. It was not all bad, however. The ship was recently updated, which is how the water slides were added, the specialty restaurants added and according to the staff, how the kids camp was reconfigured. The camp, again according to the staff (I didn’t verify) is the first and only in the fleet to have ages 3-11 all together. My kids, who are experienced “Adventure Oceaneers” RAVED about the camp. They said it was the best one yet! Staff was very nice and friendly but there is a 90 person capacity to the camp so while I don’t know of anyone turned away, it’s possible, I suppose. The dining room was OK. Staff didn’t really go above and beyond like they usually do. We had early seating and only ate there on nights 1 and 3. Nights 2 and 4 we did Windjammer/Cafe Promenade so that may have played into the issue, but dinner took a solid 2 hours so we decided to mix it up for the kiddos. Johnny Rockets was nice. It was an “express” which I personally prefer because you only pay for what you eat and you only order what you want. On other boats it’s a cover and you can eat as much as possible. On this ship, they give you a pager and you can eat your food anywhere on the ship, although there are about 4 tables near the restaurant on the pool deck. Opposite Johnny Rockets is El Loco Fresh Taco. On other ships this is where the grill for hot dogs and hamburgers typically is. I personally loved this venue. They have warm flour tortillas, and will serve you the protein and you can then hit the toppings station and add lettuce, salsa, cheese, cilantro, etc. They also offer premade cheese and chicken quesadillas and beef and chicken burritos, and tortilla chips. Wonderful for a quick way to feed hungry, soggy kiddos! The opposite could be said of Cafe Promenade. Since the boat is smaller there’s no Sorrentos so the only place to get pizza was at Cafe Promenade. They had 2 lines and we could just get pizza or the sandwiches. I left my oldest to watch the other 3 because we were in a rush to do the escape room, and I tried to order 4 cheese and 4 pepperoni slices. I waited on line for 5 minutes and was denied. The pizza limit is 4 slices per person! I pointed to my children and said “I need to feed them all dinner, they’re too little to wait on line with me and carry hot pizza?” The woman, Jialu, said “maybe you should drop this off and get in line again.” So I did. Waited TEN minutes next time because people came and by time I get up to the front she was out of cheese pizza and said “3 minutes” so I waited TEN MORE minutes for 2 slices of cheese pizza. I get it, I understand the procedures but when you can see my kids with no plates of food and unapologetically ruin dinner for my entire family it’s absolutely absurd. Not the Royal service I am used to. Windjammer is great, staff is great, food is standard but it’s way too tiny. We almost never got a table in there. I really wish they removed Jamie’s and Chops and let people eat in peace, but alas we had to take our food to our room for lack of seating more than once. There’s also an good balloon artist at breakfast who made really cool balloon animals for the kids for free, which my kids were delighted with. Aside from the seating availability, great service in Windjammer! Entertainment on the ship, compared to others, is light at best. There is one show and one ice show. Ice shows were at 1 and 3 pm on the last sea day and the one show was after Coco Cay. Other nights there was a comedian. Not anywhere near what you get on Oasis or Allure. Not a lot of activities planned for the days either, especially the sea day. Perhaps it was just a lousy cruise director but there wasn’t too much to do on board. The printed Navigator Times/location planner was not in sync with the Royal Caribbean application so we decided to do trivia on sea day to entertain the kids and the app sent us to Boleros. Well at 10 minutes past, another guest asked the bartender (who pulled out the paper) and said “no it’s in Schoonmaker bar”. We had 3 really disappointed little kiddos and they had 2 annoyed parents. When we told the person running it she unapologetically pointed to the paper and said “you should always check the paper one. The app is usually out of date.” Great. There is the main pool and splash area and 3 hot tubs (2 on deck 11 and 1 on 12). For the size of the boat the pools are fine, arguably bigger than what I’ve seen on other ships so that was nice. We did not use the Solarium pool because of the kids but that looked nice too. Another addition of the remodel was The Perfect Storm. The Perfect Storm is the area with the 2 waterslides - Riptide is a slide that requires a mat, which is provided at the bottom of the slide. There are about 15-20 mats on board, so if you don’t get a mat, you have to wait until someone doesn’t want to ride anymore as they don’t collect the mat at the bottom of the slide; if you have one you can keep it and ride the slide over and over. This caused some frustration and disappointment from hot, soggy people who want a turn. Even on port days there is a wait, which was very disappointing. The other slide is called the Blaster and is very similar to Disney’s Aquaduck. The tube holds 1 or 2 people but the combined weight of the 2 people had to be 100 lbs. The height restriction for this was 48” I believe, but it was less on Riptide so my youngest could only do the Riptide. The wait for the blaster was insane - over an hour at some point. There’s nothing you can do; it’s a bit of supply and demand but it was not really worth the wait. Tip - this is not much different from any other cruise, and we planned for it! We fed everyone a HUGE breakfast before boarding the boat and everyone boarded In bathing suits so we went straight to these 2 slides. There were plenty of mats available for Riptide and my older kids did the blaster about 10 times. Thankfully we kind of got our fill because there was not a opportunity to ride again due to the long waits/lack of mats. We rode the slides and did FlowRider until they got bored, basically on embarkation day. Then we grabbed tacos and went to muster! The FlowRider staff was OUTSTANDING. I’ve done it on other boats and usually they tell you what to do and you wipe out. Here they really worked hard to get people on the board and kneeling, etc. My oldest left it feeling accomplished and not frustrated which was awesome. The casino is eh. The non-smoking section is like 15% of the place so it just stinks in there. Nothing too outstanding either way. Finally, Coco Cay. We had not been in a while and they are constantly remodeling so we booked the Beach Bungalow. It was $399 and accommodates 6. We’ve done cabanas at Disney, and with Royal but the $800 cabana felt like more than we needed so we did the bungalow. It was an absolute waste of money. We got off the boat at 8:15 which was great! Got the the bungalow and checked in. There were LOADS of free chairs and umbrellas on the beach at that time. We get our bungalow only to find out the section is neither private nor patrolled! We had people who did not pay sit on our lounge chairs, smoking cigarettes next to us, and laying out in front of and next to our bungalow! All you get is a 1 walled building, 4 bottles of Evian, 2 floating mats and 4 loaner beach towels. You get no privacy, and 2nd hand smoke. I asked those who were using our chairs to move, and they did, but they simply brought chairs down from the beach area. It’s not patrolled so I had to tell the people at the check in area that they were like on top of us. When I told them they moved the chairs but the guests didn’t leave, they set up their towels and lit their smokes! Anyone is allowed - it’s not roped off or patrolled - you don’t even get bar service and it’s a decent walk to the buffet. I STRONGLY discourage this particular excursion. Other than that, Coco Cay is ok. I realize Royal is trying to accommodate all price points but I think that things are kind of pricey. $80 for the water park is ok but it was PACKED. We didn’t do it but we could see the waits for the slides and it wasn’t pretty. The free stuff was fun. We explored a little after my oldest got stung by some jellyfish. They have a cute pirate splash pad with kiddie waterslides and another area for kiddie waterslides and a bucket that fills and splashes. It was nice enough. The buffet was very good; Royal did a good job planning the area to eat and it has ample food options and seating. Overall, it was, again, my least favorite Royal experience. Will not do this itinerary again, simply not worth it to us. My recommendation is the Oasis, when it returns Read Less
Sail Date August 2019
When I began the cruise experience with the company my expectations were extremely high due to the reviews I had read. Not being able to go to Cuba was a huge let down and knowing we were not going due to unforeseen circumstances was ... Read More
When I began the cruise experience with the company my expectations were extremely high due to the reviews I had read. Not being able to go to Cuba was a huge let down and knowing we were not going due to unforeseen circumstances was understandable but at the same time I was traveling with a group of 13 including myself and some were not able to get in contact with the travel agent. I was told one thing about onboard credits and when we arrived on the Sky it was completely different from staff members. Some staff members were rude and instead of being friendly they either ignored me or rolled there eyes. Which is completely unacceptable due to me on a cruise on vacation with a large group. Also when we arrived I'm the main point of contact for the group of 13 which means I brought alot of people some who hadn't cruise before to enjoy this time with me and to get the experience which for some they weren't impressed. Breakdown from start to finish. Get out of the car we are greeted with someone who is taking our bags then they say can I get a complimentary tip (as if its a demand). We then get to the security area where they what I thought was 1 person working I look over to find that there is another line open but the employee isn't saying anything to anyone. I arrive at check in which the person doesn't even give me a map of the ship just a key card and tells me my room number. Get on Board not alot of people saying anything other than hello. No knowledge of a specific location to go to for food. Yes we have the app but we are also not trying to be tied to our phones (WE ARE ON VACATION). CREDITS FOR EXCURSIONS..... They were per room instead of per person. My cabin mate was a friend of mine and it should of at least been split down the middle. They just did things as if everyone was a couple and that wasn't the case for many in my group. Food: Not the best and were on repeat which got old after being on a boat by like day 2. Service overall: Guest service slightly rude Cafeteria staff very rude Crew working the floor we stayed on were the most polite and very attentive. Overall not the best and not very happy I have a $250 credit with them due to not staying with our actual course. Read Less
Sail Date August 2019
I chose this cruise as a birthday celebration. I have cruised several times before with 2 different cruise lines most often I cruise with carnival. I thought trying Norwegian would be an upgrade but it was the opposite. The first issue I ... Read More
I chose this cruise as a birthday celebration. I have cruised several times before with 2 different cruise lines most often I cruise with carnival. I thought trying Norwegian would be an upgrade but it was the opposite. The first issue I had was a non functional AC in the room. I called maintenance around 10:30 pm and no one showed up by midnight so I called again. They showed up at 2:30 am and did not fix the issue so I had to msg there and sweat through the night. The next afternoon someone came again and made it slightly cooler but still not great. From there all of dining experiences were sub par with extremely long lines and 1.5 hours to get through any dining experience in the dining rooms including breakfast. The drinks and entertainment were great especially the comedian Mike Paramore but there were not as many options as I expected (only one loud but good production show and cramped games in the bliss lounge ). One of the most frustrating experiences was visiting the private island. The tender boats required to get to the island took forever due to long lines and the actual travel time. I decided to get an excursion(which is supposed to let you on the islands sooner but this was not true) to Jet Ski and was looking good forward to lunch on the island afterward. To my surprise they only served food for 2.5 hours on then Island and due to the time of the excursion and a delay getting on the island I had no choice but to return to the ship for lunch because all the food options closed at 2:00pm despite the fact that the last tender back was not until 4:30 . This situation left me with no way to enjoy the rest of the island due to the time for security and tendering on and off the ship. This was extremely disappointing and seemed like a public safety issue considering how alcohol was served nearly the entire time but food was only available for 2.5 of the 6 hours the island was open. I am not sure why they believe this is okay but to me and many people trying to scrounge for food this was unacceptable. My complaints about this once I got back on this ship fell on deaf ears and even the director of food on the ship could not explain the logic of the time frame. If all I wanted to do was be drunk on this cruise it would have been great but I was looking to eat great food enjoy a full day on a private island and relax. I will not be cruising with this ship every again and I doubt I will be willing to risk wasting my money on this cruise line again. Read Less
Sail Date June 2019
So we definitely did not choose a cruise to the Bahamas but our Cuba cruise was canceled 14 days out. The two other couples we had planned to go with canceled but it just didn’t leave my wife and I enough time to change all of our plans. ... Read More
So we definitely did not choose a cruise to the Bahamas but our Cuba cruise was canceled 14 days out. The two other couples we had planned to go with canceled but it just didn’t leave my wife and I enough time to change all of our plans. First time to Miami and it’s a beautiful city by the beach and downtown. We arrived a day early and really enjoyed our time there. The local people operate on a totally different wave length and it doesn’t really feel like you’re in the States. The locals also tend to be very off putting and generally unfriendly but they had little do with the Miami that I experienced while I was there so it was not much of an impact. The terminal at Miami ran very smooth and it was the fastest I have ever gotten onto a ship. The terminal staff definitely weren’t as excited about my vacation as I was but they did a great job getting us through the line. Once on the Norwegian Sky we where met with little to no fan fare to the point it seemed like the ship felt quite and docile. The Sky is only a few months out from its refurbishment and the common areas look good. The design of the ship is old and has a choppy flow but the updates help and very little floral patterns are left. I think it has plenty of bars but the main dance club is also one of the main passage ways to get across the ship so it’s kind of an awkward place to hangout at in the evenings. Aside from the lone comedian who was great the rest of the entertainment staff was horrible. I really can’t believe these guys get paid for what they did. We walked into the bliss lounge on our way across the ship and heard someone trying to sing what we thought was karaoke. Nope. That was one of the paid entertainers and it was absolutely heinous. The group that performed the nightly shows in the main theater were so mediocre it was uncomfortable. The choreography looked like it was a parity and the ones that sang were so far off pitch it was like they were singing different songs. The crew overall did a great job and I never had to wait very long for anything or felt like I was being ignored. They didn’t have much enthusiasm and no one wowed me or even attempted to go above and beyond. The food was by far the poorest quality I have ever had on a cruise including the specialty dinning. We went to La Bistro and it wasn’t any better than an average chain restaurant in the US. The main buffet served the same thing everyday for breakfast and lunch. Because of forces outside of anyone’s control we had to go to three stops in the Bahamas in lieu of Cuba. Surprisingly NCL’s private island Great Stirup Cay was the best stop. It’s just an extension of the cruise ship so food and beverage are provided on the island. It’s a little hot without a breeze but the beaches and water are beautiful. The two other stops, Freeport and Nassau, are just not worth it. Freeport is a major shipping hub and has little to offer tourist other than beaches cover with drift wood. In Nassau, outside of the tourist enclave of the Atlantis Resort and the million dollar homes of the west side of the island they're just a couple of burning tires away from looking like Mogadishu during the Somali Civil War. Nassau has lots of stuff to do, none of it worth the time or money. Getting off the ship was somehow easier then getting on. From the time we stepped into the terminal I don’t think it was 90 seconds until we where outside getting onto the bus transfer to the airport. No customs, no security, I don’t think a single employee acknowledged us until we got outside to the bus driver - he was cool. So to summarize I would highly dissuade someone from taking a cruise to the Bahamas on the Norwegian Sky. The ship is sub par compared to comparable ships even on Carnival and the Bahamas are forgettable at best. Without the calamity with Cuba I would’ve never chosen a cruise to the Bahamas. Read Less
Sail Date June 2019
My company purchased this cruise for the office staff (Memorial Day 3 day 4 night cruise), I had never cruised with RC only NCL. I think I got spoiled on NCL because this was a huge disappointment. I was pretty excited to cruise another ... Read More
My company purchased this cruise for the office staff (Memorial Day 3 day 4 night cruise), I had never cruised with RC only NCL. I think I got spoiled on NCL because this was a huge disappointment. I was pretty excited to cruise another Cruise Line and the largest ship sailing right now, but it was lacking. The name "Royal" should actually be called "Not Impressive Cruise Line" Embarkation was quick, getting our luggage was quick, other then that, nothing special. We had the drink package, and I'm not a drinker so figured I'd be tipsy but it seemed like all the drinks were watered down because I just never got drunk. LOL The Windjammer Buffet, I tried breakfast there and it was really disgusting, the scrambled eggs felt like it had some type of fiber in it, the texture was just off, I'm assuming it was fake eggs, eggs Benedict was warm/to cold, and just wrong, the over easy eggs were sitting on plates under a warmer light, I just couldn't get myself to eat something like over easy eggs sitting under a warmer. The sausage links crumbled if you cut them, I have no idea what they were, the bacon was rubbery and under cooked. Breakfast was a washout and I didn't eat breakfast again on the ship. We also tried dinner one day, food again was warm, not hot, and stale like it sat being warmed for way too long, so we left and went and had Pizza at Sorrentos, which was good. Wonderland, this is an experience, the food was strange, some of it was really good, while others were a little to weird to eat or the texture was just wrong lol but that's Wonderland, I suggest if you want to try something new, adventure food, try it, it's definitely memorable. Chops Grill: Very bland, I had the Filet Mignon, I ordered it medium, I got well done, it was very bland and the sauce they offered for dipping was also very bland. The extra price you pay for this, just wasn't worth it. 150 Central Park: Limited menu and this time the food was so salty, my hands and feet swelled up. I must have drank a gallon of water so I could get my rings off. The pumpkin soup was very good, the salad also very good, but the lobster was not impressive. My favorite place to eat was Sorrento's and El Loco Fresh. Entertainment was average, but with such a short cruise and it being a company trip, we didn't get to book much with 6000 people on this ship it was impossible to get reservations for a party of 28. The casino was always packed. When the ship was at Coco Cay and Nassau they closed everything down, no shopping on the ship, no bands playing on the pool deck, no activities scheduled for those who chose to stay on board, it was really boring, the first day we laid around our room after walking on the decks to see what was what, they don't have any movies playing on our TV's or anywhere on the ship. We ended up napping until the 6000 were back on the ship and then it was so busy you couldn't go to anything because of the crowds. Employees: They all seemed a bit quiet, on NCL they're friendly, joke around, the employees just seem happier. If I made friendly comments to the employees on Symphony they actually seemed shocked that I would joke or acknowledge them. Maybe it's the clientele I don't know, are people more friendly on NCL? I also noticed a lot less class on this cruise. Shore excursion, Nassau hmmm what can you say, Dirty, overpriced, aggressive sales, will not accept "no thank you" the first dozen times you say it. Our driver from Atlantis back to the ship was drinking rum with the drunk riders in the front and driving reckless back to the ship. I don't care what cruise line I am on I'm never getting off the ship in Nassau again. Cabins are much larger on Symphony then on the NCL ships I've been on, the storage better, 2 closets and a dresser, I appreciated that part of the ship. Nothing on TV but several ESPN channels, FOX, MSNBC and BBC. If you choose to watch a movie on demand be prepared to pay $12.00 Read Less
Sail Date May 2019
MSC- Money Sucking Cruise When my friends invited me on a 8 night 7 day cruise (this being my first time ever going,) I was highly estatic and filled with excitement at the possibilities of seeing sights and enjoying myself on a ... Read More
MSC- Money Sucking Cruise When my friends invited me on a 8 night 7 day cruise (this being my first time ever going,) I was highly estatic and filled with excitement at the possibilities of seeing sights and enjoying myself on a beautiful ship. First off, some background info is due. I am a military vet and I also have around ten years of experience of clientel, service, sales, and management. From our first step on the boat my party was offered dinning and drinking packages, understandable it being the first day (we all received a basic drinkers package and 3gbs of wifi with our itinerary,) but the sales NEVER STOPPED. When I say never, they were trying to sell us packages on our last day while we were eating dinner! Putting salesmanship behind me, my party was very much looking forward to night swimming and enjoying ourselves when all the kids were in bed. Negative. MSC closes their pools 6pm regardless if the sun is still up. Don't ask me why or how, but if they are lacking night time lifeguards they can sure use those salesmen offering us stupid packages! Which brings me to my next point: if you want to be served at the bar, expect those "free" 14 alcoholic drinks (which are limited basically to gin and coke, mosquitos, and long islands ONLY,) expect them to come in little fake plastic glass cups, be warm and roughly 30 minutes late. Don't like the drink? My friend MSC has your back! Go to another bar and it'll be served completely different and also in a different sized cup. First stop, the wonderful and beautiful streets of Pureto-Rico. We landed roughly around 6:30 and we were due back around 12 am...guess we are drinking again tonight fellas because everything else was closed! The majority of the food? Required reservations ahead of time (if you do find yourselves in the happy lands of heat and music, please order a Mofongo from your boy, thank me later). Our first day at sea in my opinion was a wonderful experience...thats only if you enjoy pools (that close at six mind you!) and sun. The waters were warm and I believe from the ocean since they were salty (I prefer cold water to refresh me when I swim personally,) and we found ourselves multiple times searching for a spot to sit and raise a flag for it was crowded. Beware of the main pool on deck 16! Looks like a giant pool but half of it is ankle deep? What?! When the sun became bothersome I found myself in the wonderful MSC casino..if you are a gambler like me, I hope you enjoy one blackjack table and one table of 3 card poker against dealer...besides that there are slots... enjoy! Oh and no smoking unless you enjoy facing the corner wall!!! Our other stops (St. Thomas, Bahamas, Virgin Isles,) I highly recommend you walk off port and find your own "extersion" we hired a driver for 20 dollars a person and received a 3 hour tour of one of the isles and it was wonderful. In comparison I paid 89 dollars to touch a sting Ray for five minutes then sat on the beach on one of the Bahamas islands...you do the math. Now we get to some juice, put on your reading glasses folks (if you haven't already, sorry for the long review!) because here is where it gets good in the third act. You. Will. Be. Charged. 87 dollars and 50 cents for room service. Even if you don't use them / call them / need them (like my party,) not in the paperwork you say? Say no more! Step on board and welcome to MSC! May I offer you one of our wonderful and expensive food packages while you are enjoying your dinner with your family? Please note, all of the above was told to 3 staff members and one manager who ended our conversation with "If you have any problems call customer service" and literally ran away to hide from me without wishing me a good day or sorry for my troubles (I spoke sival, lucid, and clear where the manager clearly didn't speak English.... properly.) Money Sucking Cruise gets one fat star for the beauty, the music at the nightlife (after 11pm the Disco room behind the arcade that is NEVER used is the place to be (25 dollars for 30 minutes of bowling what?!)) and they also get one star for a wonderful server and waitress who provided 5 star performance at dinner (buffett only had hot dogs and burgers from 11-5pm what?!) before their manager told them to stop socializing with us (which we resented him for) So please don't choose MSC...please don't... Read Less
Sail Date May 2019
This was the first and last time I will ever vacation in a Norwigen Cruiseline again. The reason why we weren’t pleased with this cruiseline because they nickel and dime for everything. We had the “Ultimate Driking Package” however ... Read More
This was the first and last time I will ever vacation in a Norwigen Cruiseline again. The reason why we weren’t pleased with this cruiseline because they nickel and dime for everything. We had the “Ultimate Driking Package” however we still had to pay extra if we wanted a freshly squeezed fruit juice or a specialty coffee such as a capachino. With Carnival there drinking package covers everything. Also I had signed up for a parasailing excursion and when I get the tickets for all my excursions they send me a letter telling me that the parasailing excursion was canceled for undisclosed reasons and that they will credit my account for what I payed for. Also weren’t to satisfied with the dinning restaurants. Unless you were at one of the special restaurants where you had to pay extra, all there restaurants had the same menu every day. My wife and I felt there was no variety. I will say the onboard performances were quite entertaining. However, even though the staff was friendly and professional, after this vacation my wife and I decided going forward we will only vacation on Carnival Cruise Line because we’ve had the best experiences and no complaints. Read Less
Sail Date May 2019
I chose this cruise because I wanted my children to have a great time. It was the only cruise available during their spring break and I was told to try it. I ha donkey traveled with carnival before so I thought I would enjoy this one. Not ... Read More
I chose this cruise because I wanted my children to have a great time. It was the only cruise available during their spring break and I was told to try it. I ha donkey traveled with carnival before so I thought I would enjoy this one. Not once did we have an animal towel made so my children thought I made it up. It was full of drunk spring break kids who ruined the experience and trip with their foolishness. They took over the family pools and areas and none of the staff would do anything about it. We had a family room and everyday we had to ask for more towels for each of us. Our stuff we had on the folded beds would get lost between the mattress or under the bed because they never took the clothes off the bed before folding them up. The sheets had blue and pink marker looking stains all over them so I cannot say if they were ever cleaned. They do not provide markers or crayons so it had to come from a family that brought their own and traveled before us. We did not get to travel to all of the destinations due to strong winds so we also had to come back early. The food was not bad. The only positive was Starbucks. We enjoyed Nassau as always at Atlantis water park and the dolphin encounter. We will not travel with Norwegian again. Read Less
Sail Date March 2019
I selected this cruise due to the dates while on Spring Break. I’ve been on 5 cruises but my first on Norwegian...very disappointed. They didn’t have very many sugar-free options, the food was just ok, the ship Norwegian Sky had no ... Read More
I selected this cruise due to the dates while on Spring Break. I’ve been on 5 cruises but my first on Norwegian...very disappointed. They didn’t have very many sugar-free options, the food was just ok, the ship Norwegian Sky had no night club, the entertainment was poor except for the group call “ take 6 “ or something with the word 6 in it. The comedy show was good. Other than that it sucked. Free drinks was definitely the highlight and great in cabin movie selection. However, the hot water didn’t work on the ship barely, the room was dated, poor entertainment and food, the staff was not as friendly as they usually are on other cruise lines. I just really didn’t care for it. The two ports were ok. I cruise twice a year and do not think I’ll be booking Norwegian again. I wish there were more lgbt friendly events, better entertainment acts, updated rooms, better food. And a designated night club. Read Less
Sail Date March 2019
A lot of staff members gave us wrong information. We paid for FTTF but were told to get in the regular line when boarding. After boarding, we were supposed to have immediate access to our room, but there were signs on the doors saying, ... Read More
A lot of staff members gave us wrong information. We paid for FTTF but were told to get in the regular line when boarding. After boarding, we were supposed to have immediate access to our room, but there were signs on the doors saying, "Do not enter. Rooms available at 1:30." I went to guest services and spoke to 3 different people explaining that I had FTTF and was supposed to be able to access my room. They didn't seem to know what I was talking about and kept repeating that my room would be available at 1:30. As a 1st time cruiser, I read all of the dress code rules for dinner and packed accordingly. However, the dress code rules are not enforced in the dining room at all. Most people had on flip flops, slides, tshirts, and basketball shorts. When I asked on the 1st night, i was told that it was because people hadn't received their luggage. However, people were dressed the same on the other nights, too. I could've saved a lot of room in my suitcase if I'd known. The safety briefing was also very stressful because no one could tell us where to go. We asked multiple crew members and was told something different each time. We went upstairs and then downstairs and then back up over and over again. Massage in the spa - don't waste your money. We were told no couple massages. My husband's massage room had no windows for views of the ocean. My room was right next to the hair salon, so the noise from hair dryers and people talking was not relaxing at all. The package included a mini facial but was told I had to receive it at the same time as the massage. Due to our assigned dinner time, I didn't have time for the facial and was not given any other option. Read Less
Sail Date March 2019
Six of my friends and I always do a couples vacation each year, we found this cruise it was a good price and had unlimited drinks as well as good dates. Overall this was the worst cruise experience I’ve had. Multiple bathrooms on the ... Read More
Six of my friends and I always do a couples vacation each year, we found this cruise it was a good price and had unlimited drinks as well as good dates. Overall this was the worst cruise experience I’ve had. Multiple bathrooms on the cruise were broke they wouldn’t flush and were full and then overflowed. In one of our three rooms the toilet over flowed during the night and the room was soaked and flooded. My room was very clean and my stateroom Stewart was great and super friendly however the entire five days my bathroom stunk of urine and a port-o-potty despite being cleaned every day. The restaurants were extremely slow and took a minimum of 2 hours and the food was just ok. The buffet had decent food and options but there was not enough finger foods to snack on. The bars were good, at topsiders Eric and Ron both were the best bartenders they went above and beyond to make sure you had a good experience they were friendly and remembered you and your drink of choice. The DJs at bliss were not very open to song requests and were not friendly and got annoyed when we asked them to play the songs we wanted to hear. I would not recommend Norwegian to any family or friends. Read Less
Sail Date February 2019
I've sailed on Royal Carribean, Celebrity, and Carnival. The experience here was really below any of the others. Our cabin had multiple maintenance issues, we had issues booking shore excursions, the customer service staff always ... Read More
I've sailed on Royal Carribean, Celebrity, and Carnival. The experience here was really below any of the others. Our cabin had multiple maintenance issues, we had issues booking shore excursions, the customer service staff always seems to begin any interaction with the position that the customer was wrong, the onboard internet system was buggy and resulted in extra charges, and their app had a tendency to hang up and abend. One really interesting thing we learned was related to their excursions. Due to issues with their booking system we couldn't sign up for the excursion we wanted. A search for the excursion online did turn up a vendor that had specifically what we wanted. When we contacted that vendor, they told us that we could only book if we were at a hotel as they had an agreement with Norwegian that prohibited them from booking any passengers directly (Something we couldn't do because of issues in the booking system). Had we been able to book this directly our cost would have been $89. The cost to book this through Norwegian was $147. Feels a bit like their model is to price gouge customers. So to sum this up how would I compare this to other cruise lines: Carnival - Norwiegen has all the drunks but not the party Celebrity - Celebrity had better food and ships Royal Carribean - Royal Carribean has better ships and entertainment. Given the expanding options, I don't see my family booking with Norwegian again as it really was a less than marginal experience. Read Less
Sail Date February 2019
I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping ... Read More
I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping were exceptional and extremely pleasant. We did one port adventure which was expensive and not a good experience. I called on phone and asked if my excursion included access to water park at Atlantis. I was told yes, and I clearly said port adventure number N47. At orientation for adventure, we were told we can’t go to water park. When I spoke to attendant,she rudely kept insulting my intelligence stating, “It clearly says not include,” (it did not). I was told I could spend $300 per person to upgrade. No Thanks! That’s where the nickel and dining started. This ship is money hungry! I tried to return my childrens’ bracelets during disembarkment. I was told I was already charged for them. Another cruise member said she would return th for me. I was then CHASED with them and told to take them, I own them now. Literally squeezing every last cent out of me. Also, charged $22 to use their lab top for 5 min to check banking. The extra expenses they snuck out of me really took away from all the great service. Also, left at port adventure without guide. Driver kept asking ME itinerary and where we were going?!? Not worth the money. Left lost in Atlantis asking everyone where we should be. Read Less
Sail Date February 2019
We chose to cruise on the Royal Caribbean, Mariner of the Sea's for a quick 2 night get-away from Miami, to CocoCay Bahamas. Unfortunately due to winds, we were unable to make the stop at the private island and instead had to spend ... Read More
We chose to cruise on the Royal Caribbean, Mariner of the Sea's for a quick 2 night get-away from Miami, to CocoCay Bahamas. Unfortunately due to winds, we were unable to make the stop at the private island and instead had to spend another night at sea. We were very disappointed, that we would not get in any beach time for our vacation. While, I understand the safety of passengers needs to be the top priority; I was told that there is only a 50% chance of making it to this island because of wind/weather. With a 50% chance that you will NOT be making it, I wish Royal Caribbean, would have been more upfront about the major possibility that we would not make it to the island and would need to spend the entire weekend on the ship...I am not a drinker so staying on the ship was honestly not pleasant for me. I am thankful to have experienced it, but would never return...I felt like alcohol was EVERYWHERE all of the time and people were ridiculously drunk all over the place. My 16 year old daughter was with me and we were trying to keep 28 year old men from harassing her. They were so drunk that even after I told them she was underage, they gave me a hug for being a "cool mom"...it was just obnoxious behavior...which I know you can expect out of drunk people, but I assumed the cruise being family oriented ship would not be so bad. The only experiences that we did enjoy were the spa, the hibachi grill, and the ice skating show. The included meals were not impressive and were very bland; I'd compare them to food at a Golden Corral. The restaurants that cost extra were definitely better. Read Less
Sail Date February 2019
Going to list the overall cruise in sections: 1. Day 1 (Disembark) – Cruise launch was great no complaints. 2. Day 2 (Fun At Sea) – Nothing to say about this day. 3. Day 3 (Half Moon Cape) - I woke up by a loud banging and ... Read More
Going to list the overall cruise in sections: 1. Day 1 (Disembark) – Cruise launch was great no complaints. 2. Day 2 (Fun At Sea) – Nothing to say about this day. 3. Day 3 (Half Moon Cape) - I woke up by a loud banging and power drill noise from Deck 0 where the ship crew stay around 7 – 7:30 AM in the morning and continued throughout the day. Dismissed it because we had a good time Half-Moon Cape. Went to the service desk kiosk to check our sail & sign cards balance for our cabin and found a unannounced “Gratitude” fee for each person in the room which came out to $108 dollars. Talked with the service desk crew in this order: 1. First person we talked to mentioned that we had to pay this because the whole crew gets this tip (not true) for services rendered. 2. Second and last person helped us remove the charge entirely from our cabin. This shouldn’t take two attempts to remove this charge including if you’re already tipping the crew via cash already. 4. Day 4 (Nassau) – My wife and myself were both woke up by the loud bagging around 6:30 AM and I was not happy with this. Called room service about it and they said they will investigate it. Within a couple of minutes, I hear the intercom go off about two or three times for only the crew to hear without waking up all the guests on the ship and the noise stopped. Few minutes after that the room service manager came to the door wanted to investigate the room for the noise, told her that it already stopped and asked her if she called somebody about it because after a few minutes I got off the phone with her the noise stopped. She didn’t answer my question and said “Sir, it’s impossible for the crew to be working at 6:30 AM because they start working at 8 AM” and left which made me very not happy. Some time in the afternoon she called us back and said she was sorry about what we went through and gave us six $10 coupons for buying drinks which was nice, so we let it go. Nassau was a big disappointment since it’s all about shopping here or going to the amusement water park so didn’t have much relaxation or fun on this one. 5. Day 5 (Miami) – At 5:45 AM we got the loud noise once again which woke us up yet again. My wife was very angry and started stomping on the floor to make them stop which they did for a bit, but they started again in short multiple bursts so we couldn’t sleep at all. Got off the ship very tired. Overall – It was fun for a couple of days up to the Half Moon Cape but after that it was poor experience. Also, Randy Rose (Director of Entertainment) really needs to not reuse the same songs\ dancing routines in the Disembark Party & Nassau - Mega party…FYI…CHANGE IT UP. Another advise Randy, don’t dance in front of the guests while they’re getting off the ship on the last day from the long trip, the rest of the crew is maintaining a professional atmosphere saying goodbye to everyone except for yourself. COME ON! Read Less
Sail Date February 2019
I have cruised with Carnival twice out of Charleston, SC both times on the Fantasy. I was cruising with a consummate cruiser who has traveled countless of times with Carnival and Royal Caribbean. She found a great deal with Norwegian and ... Read More
I have cruised with Carnival twice out of Charleston, SC both times on the Fantasy. I was cruising with a consummate cruiser who has traveled countless of times with Carnival and Royal Caribbean. She found a great deal with Norwegian and we decided to do a GIRLS cruise so she could try out Norwegian which many people had bragged about over and over. She and I were both very disappointed and do not plan to cruise with this company again. 1. Online presence. Their website is unnecessarily difficult. It is 2019 and it makes no sense that some of the information was so hard to find. I also felt there was a lot of bait and switch with upgrades, special offers, etc. In the end the price really was not especially low and I regretted my purchase. Carnival's website is a lot friendlier, attractive and informative. 2. Customer service. When I had questions I tried to chat online and ask but it was only available at really odd times so it was not reliable. The website did not give me the thorough specific information I was seeking. I tried calling and when I was connected, instead of getting a professional, I got a traveler who had agreed to answer questions, which was quite odd. She was very disinterested and only spouted the same stuff that was online and really was not helpful. Again, Carnival was very helpful and their agents were so excited for me even when I sailed one of the cheapest routes. Embarkation on Jade was a joke. We arrived at 10:30 AM as our instruction told us to. In tiny writing I finally noticed boring was at noon. While we got checked quickly we were funneled into an airport looking waiting room. We were packed in like sardines. The bathrooms were filthy and no one wanted to take responsibility for it. The drink vending machines were inoperable and there was nothing to drink for hours. Finally they brought us cups of terrible tasting water and what seemed like very watery crystal light. It was 1:30 PM before I was allowed to board and I was in GROUP 3! I have no clue what time group 23 got on. Once on NOTHING was ready and the bars were limited. Everyone was hungry and was at the buffet which seemed to be serving leftovers. There were not enough tables so people sat on the dirty floors. I should have known this was the beginning of a bad trip. 3. The cabin was fine. I did like how there was more room for your stuff. I loved the little shelf next to the beds where I could keep things, there were more hooks for hanging your clothes and just a bit more room in the shower. I liked that there was shampoo and body wash installed on the shower wall. The towels were nicer as well. The beds, unfortunately were smaller and I could barely turn over. They were like super singles not twins. Our toilet stopped flushing twice but was fixed quick enough. Our sink also stopped up twice but was fixed but not as quickly. 4. The service was spotty. The porter was nice and did his job fine. He was not around a lot but I can't complain. Once he realized I loved towel animals he left extras which was sweet. The bartenders were interesting. I found a great one in the atrium and I frequented there. But there was one that was downright rude. Others were just "there". No one was overly friendly and even when you asked for help many of the staff would answer simply "I don't know" or stare at you blankly. I did not feel special at all. The waitstaff was the same. Some were attentive and sweet and others were just rushing you to order and be done with it. 5. Entertainment and activities were very limited and boring. I don't expect over the top expensive day activities but some were laughable. They had paper flower making and it was basically tissue on a wire- like something preschools would do. They did not have enough scissors for the people who showed up. The trivia was typical and fine, but it does not take much for that. I will say their "house band?" from the Philippines was good but they played EVERYTHING EVERYWHERE so that got old. I caught one show - an aerial act and while they were VERY talented the sexual overtone of some parts of it was a bit too much and I AM NOT A PRUDE. I loved that they served drinks in the auditorium. The seating was very nice as it was staggered and stadium style so everyone could see without obstructions. 6. One of our ports - the one I was really looking forward to, was cancelled because high waves made tender impossible. That was not Norwegian's fault but they were poorly planned for entertainment while we were stuck on the boat. The casino was smoky and at least 2 of the hot tubs and one of the pools was inoperable most of the time. There were also not enough seating and we were only at half capacity. I can't imagine what it is like at full capacity. I did not do shore excursions. 7. Dining was the biggest disappointment. I'm not hard to please as I enjoyed Carnival Fantasy's food even though it was not that amazing. I have heard nothing but great praise about how Norwegian food was above the rest. They had just changed the menu so I was really looking forward to it. The main dining room had very few seafood choices which surprised me. The bacon wrapped shrimp was the only thing worth mentioning as decent. The dessert was such a fail that we only ordered it once. When the lava cake comes out looking like a Little Debbie brownie with absolutely no "lava" and a tiny scoop of ice cream you know it is bed. The creme brûlée had barely seen a torch as there was maybe 1/8 of it with the crispy crunch. It was also barely 1/4 of an inch thick. By BFF's beef and chicken were no better. There were a lot of pay as you go restaurants so I wonder if they make the food not as good in the complimentary areas so you are forced to dine and pay. We tried the Chinese place and the only good thing there was the steamed dumplings. The buffet was a fail other than the crepe station. THOSE WERE THE WINNERS - excellent - only sweet options but they were fresh and delicious. I ate them several times. The best restaurant I would say is O'Sheeans. Their wings were good and their shepherd's pie was good. Breakfast was average no matter where you went. Although that ended up being the best meal of the day always. Oh, and the french fries. Thank god for the fries. They were good. I don't go on cruises to pig out but it was nice on Carnival to sit down and be served good food. Norwegian was an epic fail. I did not hear anyone praising the additional pay restaurants so no clue if they are better. So for two adult women who had a all you can drink program - we did not enjoy it. I would also not pay full price for the drink program. It was hard to drink $100 work of alcoholic beverages a day. That is how much it normally costs. I paid only $20 a day and I would say it was barely worth it. There is usually a line at most of the bars. Some of the drinks were great but depending not he bartending they could be subpar. I think they want you to be drunk so they can hopefully make you forget how bad this cruise really is. I can not recommend this cruise to anyone especially if you have kids. There is VERY little for kids to do. Also if you have more than 4 people in your group you will find it very difficult to get seating anywhere but buffet. Read Less
Sail Date January 2019
Our overall rating of this cruise is poor; however, not completely the fault of NCL. We have not taken a true vacation in about 13 years, so we were extremely excited about this vacation. Unfortunately, weather did not cooperate. The ... Read More
Our overall rating of this cruise is poor; however, not completely the fault of NCL. We have not taken a true vacation in about 13 years, so we were extremely excited about this vacation. Unfortunately, weather did not cooperate. The entire cruise was battered with high winds and rough seas, so much so that we could not stop at our second destination, Great Stirrup Cay, NCL's private island and the one destination we were looking forward to the most. We recognize that NCL does not control the weather, and the decision to bypass GSC was made for the safety of passengers. On the ship, we found the food to be mediocre, at best, and with few exception, the staff of the restaurants were inattentive and just went through the motions of serving tables. Seems the industry standard is to pay a set fee for gratuities; however, doing so results in the staff providing average service. We dined 11 times in 5 of the ship's restaurants and purchased drinks 4 times from 3 of the ship's bars. We had only two waiters who were spot-on attentive, accommodating, and gave us the sense that we were valued guests. Even though you are charged gratuities (i.e. service fees) at a set rate p/p/d, a 20% gratuity was further added to drink purchases at the bar...seemed excessive. We did not spend much time on the ship's decks, as much of the forward of the ship was roped off because of wind most of the times we ventured out. While some of the promenades remained open, the wind made it uncomfortable to stay out for long periods of time. As for entertainment and shows, the comedian (Landry) was hysterical, and the aerial acrobats were incredible. The musical acts were fair, though there was a couple who performed in the atrium who sounded pretty good. The crew hosted a fair number of trivia challenges, bingo, and other games which were interesting to watch and participate which helped pass the time during our unexpected day at sea. The cabin was comfortable, but paying extra for an obstructed view is not something we would recommend. For the extra we paid, we expected to be able to see a little more than we could. We would recommend avoiding the casino slots...payouts were minimal and infrequent. We did not play any table games, but did get sucked into the blackjack coin mover game which we found entertaining, but frustrating in a fun way, but you could stretch $40 a lot longer than on the slots. We did enjoy the kayak excursion in Key West, purchased through NCL...Brian and Lindsay were laid back and entertaining. Atlantis at Paradise Island was nice, though the rest of Nassau was unimpressive. We did purchase, through Orbitz, a Nassau tour excursion, which we do not recommend, and a day pass at Atlantis, which was pleasurable...decent aquarium, good lunch, and nice beach...we did not purchase access to the water park, but expect it would be worth it, if you are into that sort of entertainment. We did not use spa services or engage in "fitness" activities so cannot comment on those amenities. Guests who were not already nauseated from the rough seas could easily become so listening about "free money" from the Cruise Next salesman, Andre...that guy was everywhere. If you are looking for an on-ship roller coaster, rock climbing, zip-lining, parasailing from the deck, or water slides on the pool deck, the Norwegian Jade is not the ship to take. In our opinion, the Jade is geared toward an older clientele seeking a more quiet, laid back cruise. As mentioned above, some factors leading to our rating was beyond the control of NCL, but disappointing nonetheless. Having been excited about a long-awaited (and expensive) vacation, the overall experience was a let down. In the event that we choose to do another cruise, we would definitely choose a different itinerary, and likely a different cruise line...just to be able to compare one to the other. Read Less
Sail Date January 2019
I have been on another cruise and can only compare with the other one. Overall; ship, food. layout and entertainment were better on the Royal Caribbean Cruise ship. PROS: -The drink package and internet package that came free (after ... Read More
I have been on another cruise and can only compare with the other one. Overall; ship, food. layout and entertainment were better on the Royal Caribbean Cruise ship. PROS: -The drink package and internet package that came free (after a room upgrade - a little bit misleading) were nice -Boat was clean -Lounges were very nice -Cruise director was entertaining -Basic cruise price CONS -Hard to figure out what activities were going on if you did not have the daily agenda with you ( Be nice if it was on screens by the elevator -Instructions on restaurant hours were not clear -No big Screen on Deck -only 2 small pools and hot tubs always full -Dinning room of buffet was full all the time, had to eat standing up twice... Terrible -They are after the money to upgrade everything, but quality is not a match. -No bed of shell chairs to relax in -Wanted to spend a day by the pool... No chairs available... I would not go back to the Jade. Read Less
Sail Date January 2019
I was very disappointed with this cruise and do not recommend it if you want good food, quality Jacuzzi/Pool Lounge time, and fun things to do. If you want an all-you-can-drink, loud in-your-face pool experience and on older ship without ... Read More
I was very disappointed with this cruise and do not recommend it if you want good food, quality Jacuzzi/Pool Lounge time, and fun things to do. If you want an all-you-can-drink, loud in-your-face pool experience and on older ship without many amenities this may be for you. Positives: (1) Cabin was fine. 4 stars. (2) Dinner at main restaurants had good variety and tasted good. 4 stars (3) Service throughout ship was very good and professional. 4.5 stars. (4) Saw three nights of shows (comedian, ship singers/dancers, magic) and think they rated as 4 stars. Negatives: (1) Outside of dinner, the rest of the food was fairly awful. The breakfast was very limited to eggs, bacon, sausage and items that one would find at a complementary hotel chain breakfast. And, there was always a line to get this. When returning to the ship around 4pm, the only available option is the outdoor garden cafe, which has hotdogs, hamburgers as primary fare, with little else. And, there was a line to get this too. Seriously? This is not what I would expect on a cruise ship. We might have gone to specialty restaurants but were upset that they were all a la carte. On my RCL cruises, we paid a nominal per person upcharge of $25/$30 for Italian or Steak places and then ordered off the menu. Here, we would have to pay per item as though we were back on land and the prices didn't even seem to reflect that we were already paying for dinner. (2) Pool Deck (Deck 11): There was a single medium size pool near the band/activity area that was often crowded and very loud. On other cruises, there were many moments of chill music (reggae, caribbean, etc.) where you could lounge in the hot tub and soak in the sun. Here, it felt like in-your-face music or activity in that space all the time. It made the whole area hard to enjoy. On my RCL cruises, there was also the adult only solarium where we could chill out and talk. (3) Amenities: It is an older ship so frankly, there's just not a lot to do. So, given that the food was not very good, few amenities, in-your-face pool experience, it greatly diminished our enjoyment. Other NCL ships might be a lot better but I really wish we had done more research on this ship. (4) Cabin -- Although I liked our cabin (149 sf oceanview cabin), it had a single outlet. That seems crazy for any electronics (ie, cell phone charging, etc.). Read Less
Sail Date January 2019
The unlimited alcohol package allows for very poor customer service as the bartenders are not working for tips. The employees in the restaurants were very rude and dismissive. The shore excursion in the Bahamas - Balmoral Beach was a ... Read More
The unlimited alcohol package allows for very poor customer service as the bartenders are not working for tips. The employees in the restaurants were very rude and dismissive. The shore excursion in the Bahamas - Balmoral Beach was a complete rip off! It was marketed as a resort which was far from the truth as the facilities were very run down and not maintained, drinks were ridiculously expensive when we could have stayed on the ship and drank for free. We paid a 18% daily gratuity per person and never once met our cabin steward who did nothing but pull the bed sheets back each day. We re-cycled our towels and dirty cups etc. were left in the room so what did we pay for? We had to skip Stirrup Cay which seems to be a common occurrence on this ship so maybe this should be removed from the itinerary during certain times of the year as guests pay for the travel itinerary they choose. The pool was closed for 2 days making the hot tubs make-shift pools for all the kids which candidly is just gross! Spa experience was great! They were timely and the service was relaxing. Read Less
Sail Date December 2018
I have sailed on NCL several times as well as with other cruise lines and this was, by far, the worst experience ever. There was a horrible sewer smell on the ship, the inside cabin was the smallest I have ever had, the entertainment was ... Read More
I have sailed on NCL several times as well as with other cruise lines and this was, by far, the worst experience ever. There was a horrible sewer smell on the ship, the inside cabin was the smallest I have ever had, the entertainment was on a high school level and the food was not at all what I am used to on other Norwegian ships. It almost felt like they were using the Sky for training or something and they did not put their best personnel onboard. I will say that the room stewards and activities directors were very friendly and did a good job with what they were given to work with. I will never go on the Sky again and I will have to give some thought to whether or not I will go on another NCL ship in the future. I encouraged my brother to go on his first cruise with us and now I don't think he will ever go on another. It was a very bad first time experience for him and his wife. Read Less
Sail Date December 2018

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