Came into Miami via SAS transportation - excellent company, came highly recommended - and dropped the bag at the entrance to the building w/ cabin tag on it, hoping it would get to my room, as the attendant was busy w/ other people, so I ... Read More
Came into Miami via SAS transportation - excellent company, came highly recommended - and dropped the bag at the entrance to the building w/ cabin tag on it, hoping it would get to my room, as the attendant was busy w/ other people, so I just left it next to his cart. Processed quickly and easily through security and id card process - they are right, "embarkation is a breeze." Once onboard, around 1pm, I was told rooms would be available at 2pm, they were and my bag was suprisingly in front of my room. I did have a bottle of wine waiting and on-board credit from my travel agent in the room.
Now, on Carnival last year, I was greeted by my room steward who knew my name and asked how everything was everytime he saw me in the hallway (which was a lot). He explained everything in the room, showed me where everything was, and even had his own number for us to call if we needed anything. There was a tv channel dedicated to the ship; ocean depth, temp, time, etc. Also, a disembark channel w/ tons of needed info for later. My ice bucket was endless and never seemed to melt. You could leave the room and come back 15 minutes later and the bed was re-made and/or turned down again. It's like they knew when you left and couldn't wait to clean your room again. Never ran out of towels.
Now, on the room: on Norwegian, I never saw my room steward, nor did I see evidence of his/her service. The first day I entered the room was the only day it was correct. That night, I went to take a shower and could not get hot water. There were two buttons on the lever, red/blue. I turned it all the way to red and got lukewarm water, tried waiting for it, even tried to move it back to blue, but only got cold water. I talked to services and they said they would send a plumber, needless to say, he never came.
Day two, another cold morning shower and left the towels in the floor, as is protocol for dirty ones. Used the cups in the room and in the shower area. Came back from excursions and towels were removed, but not replaced (wtf?), bed was made, and it seemed that my cups were replaced - more on that later. Talked to services again about hot water and the plumber showed up and showed me the "trick" to getting hot water (at least in that room). You must put it to hot first, then immediately move it back to cold side to get hot water. Why this didn't work the first night, I don't know.
Day three, finally hot showers, but because the towels were not replaced, I had to ask services for more to be delivered, which they did, quickly.
Day four, room "cleaned-out" and towels removed, but not replaced, again. It was this day that I realize that the cups in the room have never been replaced. There is a paper "cap" over your cups, which is supposed to mean "clean." I used a cup and left it in the bathroom, cup top thrown away. Supposed new one w/ cap in it's place. Just out of curiosity, I hold the cup up to the light and see that my lip marks have been wiped away and the same cup I've been using all week has never been changed. It has simply been "wiped down" and had a new cap placed on it. Now, this would not be an issue if I knew where the towel had been, but in this case, I didn't.
Overall: room is small, bed it NOT good, bathroom has lots of counter/wall space; but no bath goodies - only shower gel/shampoo in shower. Safe in the room did not work, ice bucket was filled only once a day - in the morning, tv channels were ok, but no weather or disembark info.
Now, on the the dining. I ate at the Palace the first night and it was ok. I ate at the specialty resturants the rest of the cruise. Here, you have to pay for it (25, 15, 10) but it is worth it! Impeccible service, they wait on you hand and foot, call you by name, refill your glasses all the time, and the food is even better! Ate breakfast in the Palace every morning and service was less than to be desired. Slow, had to ask for everything, and you never had the same waiter, it was a different person everytime.
Excursions were wonderful! As long as I was off the boat, I was ok.
They did call back to the room and ask if the plumber came and resolved the problem and I said yes. Overall, service was ok, but not good. Room service was not worth the 12$ a day paid.
The private island is great place, I was suprised by that. They have an adult only area of beach, but you have to walk over to the family side to get alcohol - my only complaint. If you get there early, you can grab a spot in the shade. There was really no need for the spf covers (30$) as there were plenty of chairs left in the shade. It is rocky though, you MUST wear shoes if you walk anywhere other than the beaches. They have little chairs that you can put out in the surf to sit in the waves - wonderful, could have set there all day.
The White Hot Party was ok, but I didn't stay for all of it. Never went to the night-time entertainment. Spa was ok, but better on carnival.
Overall, an ok cruise, but I will not be sailing Norwegian again. Read Less