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4,184 Miami to Bahamas Cruise Reviews

This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what ... Read More
This trip was booked in November as a quick girl's trip. We had never tried MSC before and they were offering great prices as they were new to the US market. With COVID 19 just starting to hit headlines we weren't sure what to expect since other cruises were started to show cases and quarantines, but we decided to make a go of it anyway! We flew in the morning of the cruise and arrived in Miami without any issues.We got to the port around 9:30. Check-in was a breeze, even with all the extra precautionary steps - such as them checking every single page in our passports to make sure we hadn't traveled to a banned country, and doing thermal scans of every passenger. I'd say check-in maybe took 30 minutes total. They never gave us a total headcount for passengers but I would say it only appeared to be about 50% capacity. We boarded the ship around 11:30 and went straight to the buffet lunch. We had no issue finding seating and had plenty of decent options to choose from. We had mandatory safety/mustering drill around 3:30 and were late setting sail - I think we were supposed to leave at 6pm and it was more like 8pm. We didn't have to wait at all to get our first drink at the pool bar, but I will say that we had the basic drink package and it is very limited on what you can get for $6 USD. Mostly mixed drinks (like screwdrivers or Rum & Coke) and Moscow Mules. Nothing fun like pina coladas or margaritas are included in basic package. We decided to skip the main dining room the first two nights of our three night cruise and opted instead for buffet. Again, seating was plentiful and it was easy to find food we liked. We went to the show the first night "Autumn in Paris." It was just okay. We've been on 8 other cruises (Royal, Carnival, Celebrity, Norwegian) and it just wasn't up to the same level of entertainment. This line is all about the cruise experience and less about the endless things to do on theirs ships. No trivia, no art auctions, no surfing, no rock walls - but we were 100% fine with that because we didn't want to feel like we had to be somewhere doing something at all times. We also did not use the Casino, though in passing through it, it was very small. I would say the shopping is about average for what you normally find on cruise ships. I picked up a few things for my kids, but I wouldn't say there was anything amazing. There were plenty of pools and hot tubs and it was easy to find empty hot tubs because of how few people were on the cruise. Our first stop was MSC's private island Ocean Cay. It was a beautiful island. It had everything you could want - plenty of beaches (8 to choose from) a handful of no pressure shops and bars and food trucks. We were hoping we could stay here the whole time and be stranded there! Our second stop was Nassau. We opted to go on a local bus (jitney) to a beach and spend the day relaxing and doing nothing on our own time. We did local shopping near the port on our way back to the ship. We ate in the Main Dining Room for our last night. The food was good - not great, and we had one other couple at our table. We ate all of our breakfasts in the buffet, and they were fine. Our room was upgraded from interior to balcony and it was just the right amount of space for two people. There was plenty of closet and drawer space. The bathroom was average size and had shampoo/body wash dispenser. We did have to ask our steward for hand soap, as it was empty when we arrived and we were missing our pool towels. You have to use the same pool towels the whole time (even at the beach) and it was hard to track our steward down to swap them out for clean/dry ones. Overall, I would say these were unusual circumstances so hard to judge a trip - but I would like to try MSC again! Read Less
Sail Date March 2020
This was one of the last cruises before the COVID-19 outbreak took down the cruise lines. I was not on spring break--I'm an actual, real adult that doesn't need to get drunk and vomit all over a cruise ship. The college idiots ... Read More
This was one of the last cruises before the COVID-19 outbreak took down the cruise lines. I was not on spring break--I'm an actual, real adult that doesn't need to get drunk and vomit all over a cruise ship. The college idiots overran all public areas day and night and were very noisy in the stateroom areas all night long. Despite complaints, the ship staff made no attempts to control them. One night at 3 a.m. I called the guest relations desk and no one answered the phone. Knowing RC's lower quality of food, I only ate in the specialty dining restaurants, which was very good. The recent renovations to the inside of the ship look very nice and the public areas are still in good condition. Besides my above comments, the dining and stateroom staff did a good job. RC just opened in January 2020 a new beach club at Coco Cay that requires a separate entrance fee. The quiet experience laying in a lounge chair on the beach was beautiful. TIP: Book this early, as there are a set number of 250 spots sold for the club. Also, book early. I paid $39 eight months in advance of the cruise. On the ship, the cost was $200. Read Less
Sail Date March 2020
Negatives: Spring break cruise, my MISTAKE. Screaming, drinking, banging on doors in the middle of the night, singing " coronavirus in the hallways" at 3am. Watched a couple of spring breakers who coughed without covering ... Read More
Negatives: Spring break cruise, my MISTAKE. Screaming, drinking, banging on doors in the middle of the night, singing " coronavirus in the hallways" at 3am. Watched a couple of spring breakers who coughed without covering mouth and/or putting head into sleeve or anything more than one time, tried to avoid them as much as possible. Lesson learned! The balcony staterooms have been changed to have 1 glass door and a port hole design which was unexpected as we have always experienced 2 glass doors which helps you not feel confined in such a small area. Do NOT like the new design. Will never book SKY again. 1)Cruise rep: Purchased cruise credits from previous cruise, after booking new cruise called back to inquire if they could be used as discount, NO. I had to mention it at time of booking, she suggested to save for next cruise. It's on our account why didn't our cruise rep inquire if any certificates /discounts to be used when booking? Had questions from other persons traveling with us to be clear on what the "free amenities" were was asked not to send emails but to call her. She was a little condescending at times. 2)Itinerary @sea, Day 1: Was advised our trip had to be changed due to weather so we went opposite direction only to find that weather prevented us from our PRIMARY excursion and port. We did not even stop (all day at sea) but found out later that another cruise line simply waited an hour and was given permission to dock. This was first time was feeling the movement of ship as many people were crying and complained of nausea. It was horrible. Since we lost our excursion villa ($350) we tried in vain to get another one at next port, service desk rep says he could try, we began that request at 9:10 am, checked back in 4 times at the desk to hear that NCL had not received a response from folks @ Pearl Island. No courtesy feedback from NCL service desk to say, cannot confirm suggest you try something else. Day 2: docked then ran to service desk to pay $99 each ($600 for our party) to board a 15 minute boat ride (raining & overcast) to a new area "Pearl Island" that it was first come first serve to get a cabana but no one knew the "additional" cost. Literally people jumped off the boat and hurried to get that premiere spot. Society shows itself in times such as this. Talked to Pearl Island Manager to find the cost of the cabana for 6 was a mere $500 additional which included pillows, no food, drinks or private access to beach. There were other cabanas for rent maximum party of 2 adults , 1 child for $450 each no guarantee of getting 2 together so ended up on beach loungers for free. FYI: ALL of the cabanas were EMPTY the whole time, we offered half the price for the big one but were turned down. Be AWARE, NO easy access to the beach on certain areas where there are chairs, a stone wall 3-4', no steps, had to step down a good 12-15 inches into the sand with sharp shells this is OK if you are young and strong legs , horrible if older in age. On the return boat ride in the HOT sun we were given an informative lesson on who the rich and famous are in the area and a look at their homes only to see on the opposite side of the area appeared to be the working mans area which was totally depressing.. I filled out the excursion card with positive reviews for the crew but that's all. Day 3: docked @ last port, burnt from sun so stayed onboard only to find due to port laws all fun things to do are closed as not to take business away from port. Bummer. It may appear that if we kept original routing everything would have worked out as weather was better on return. My opinions are strong because my expectations were high as we never experienced disappointment with NCL and to top it off we were dealing with the corona virus pandemic...We could NOT cancel because NCL would not give refunds/credits until March 10th which was a day after we embarked. What a joke! Positives: Mar 09:Embarkation was wonderful, thank you. The Palace for lunch, server "Remian" PERFECT. Cagneys for dinner as expected- 10/10 food & service. Mar 10: Food gallery very impressive as so many choices and delicious. Lunch @ Palace recommended. Dinner @ Crossings which was a pleasant surprise. Mar 11: At port all day. Dinner @Le Bistro is undeniably our favorite worth the money. Food outstanding, server Leila was top notch. To our surprise after having the best experience ever..while walking out of LeBistro was the TOP CHEF herself as seen on NCL TV as part of the crew. She was as nice in person as she appeared on TV so we thanked her for a delicious dinner, a wonderful memory and complimented her on her dance routine on TV. Mar 12: Our favorite bar tender worked primarily in The Local bar located AFT on the ship from 6pm- closing, gave us his name as Tom Cruise... OK. Dinner @the Local was very good, pub/ bar food but a great way to end the cruise. Most often during this cruise, spring breakers were polite, but there are always a few that break the mold. It was obvious this was a success to them so good for them! Favorites: Leila. Le Bistro Tom cruise The Local Andresthia. Cabin attendant. (Adorable woman). Ramein. Crossings& The Palace Disembarking was much easier than expected, breezed through it once we were "released" by Miami. Glad to be home. Found an Uber and to the airport which is another story to be told. Read Less
Sail Date March 2020
As a scuba diver the wife and I found this cruise superb. Nice evening stop at San Juan with a morning dive at St Thomas then Nassau with a final surprise dive site Ocean Cay marine sanctuary a virgin dive location. If not for the ... Read More
As a scuba diver the wife and I found this cruise superb. Nice evening stop at San Juan with a morning dive at St Thomas then Nassau with a final surprise dive site Ocean Cay marine sanctuary a virgin dive location. If not for the excellent price for a balcony I would gripe more about the food quality. For some reason I ate pizza most of the time GOOD pizza. First stop Puerto Rico was a bust due to bad weather, a front followed the ship to PR a bumpy ride. St Thomas brought better weather with a good 2 tank dive. Next Nassau for a 2 tank afternoon with Stuart Cove. I consider Nassau as 1 of the top 10 dive sites in the world. Biggest surprise was MSC Ocean Cay marine sanctuary seldom scuba dive site. Better than good floor shows NO live orchestra though? Single bingo game for single big bucks wife loves it Read Less
Sail Date March 2020
Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent. Complaints wire answered with: You call ... Read More
Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent. Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone. Security procedures coming back onboard really killed the moment, and we lost a sweater. We got the run-around for two days to no avail, even after management saying "Security will call you back within one hour." The embarkation team didn't offer to take our luggage, and mostly ignored passengers, mostly sitting down! They were unavailable for questions and service. The "shows" were mostly awful. The health did shops were only open limited hours, but plenty of bars were open all the time. Getting bottled water was even challenging. Didn't expect to have to forage for and port water daily - and we were signed up for Premium Beverage service. Room service actually LIED, we found it later, and said they don't provide bottled water, even with expensive premium drink Package! And they were disrespectful. As a bonus, the last day turned into a captive-audience, prideful demonstration of gay and lesbian power, complete with YMCA-Spinning DJ and gay men all over each other in the pool and on deck chairs. Or you could go to your cabin and order room service. It was not advertised as a gay and lesbian cruise. The overall value, especially given that we upgraded, was absolutely terrible. This was our first and last cruise EVER. Read Less
Sail Date March 2020
I have sailed with many other cruise lines and even NCL prior to this multiple times. The experience back then was a great experience. It appears to me that NCL has made some changes not for the good over time. The service was horrible, ... Read More
I have sailed with many other cruise lines and even NCL prior to this multiple times. The experience back then was a great experience. It appears to me that NCL has made some changes not for the good over time. The service was horrible, people unfriendly, no servers on the pool deck, hour waits to get a drink, embarkation was more than painful, etc. This was a complete waste of hard earned money for our honeymoon and I truly wish I would have spent my money elsewhere. I never write reviews and have never in my 42 years written a review about a cruise experience until this moment. The poor review is warranted. I would not recommend this ship to anybody. I will say one exception to the horrible service was the Assistant Cruise Director and an amazing life guard who was quite friendly. As for the server staff, the breakfast crew was a bit more helpful but as the day went on, good luck! Read Less
Sail Date March 2020
Embarkation- was the worst experience out of my 27 cruises. Since the cruise was departing at 4 we were advised to get there 2 hours before departure. We arrived around 1 pm and the lines were around the outside terminal. We were ... Read More
Embarkation- was the worst experience out of my 27 cruises. Since the cruise was departing at 4 we were advised to get there 2 hours before departure. We arrived around 1 pm and the lines were around the outside terminal. We were hearded like sheep, in the mist of the corona virus. I felt like a refugee in Elis island after ww 2. People coughing in lines with probably 300-500 passengers. Ship - although dated was in decent shape Cabin - was on the 8th deck with a obstructed view handicapped accessible. It was large Very close to o Sheehan but was surprisingly quiet. We never saw the steward , but he did a decent job Dining- food was better than I expected. We did eat at steakhouse, and they sat us at first at table near the entrance of the kitchen with waiters constantly walking by. The restaurant was not full and there were other tables and we asked to move and the did. Our food was delicious. It was only a 3 day cruise so most of our meals were in dining room and service and food was fine. Entertainment-we went to the legends show which was very good. I was surprised that the theater was never that crowded, although the seats were very uncomfortable. Spa- one of the reasons we went on this trip was because of the thallospa. It was a terrific Get away from the crowds and since the weather was cold it was good to be inside. There was an issue with the heated stone beds not working but that was fixed in a few hours. I just don’t know if cruising is in my future in light of covid 19. It was great for a while but the cruise industry put profits instead of lives first. I would have cancelled this trip if I could . Read Less
Sail Date February 2020
The ship felt brand new. The carpet was in great shape, no wear showing anywhere noticeable. We were in cabin 10153 which was wheelchair accessible. It had enough room for 4 guests and my wheelchair/scooter. Our cabin steward Patricia ... Read More
The ship felt brand new. The carpet was in great shape, no wear showing anywhere noticeable. We were in cabin 10153 which was wheelchair accessible. It had enough room for 4 guests and my wheelchair/scooter. Our cabin steward Patricia was very nice and we left her notes for things, which she took care of. Lots of American plugs in the cabin. FINALLY!!! The cruise industry may be waking up. This was very handy for my medical equipment. I usually have to carry a power strip, but not for this cabin. Norwegian has owned Great Stirrup Cay for decades, but they haven't found a way to dock more than one ship there. The newer ship of course got preference and we were turned away for "safety" reasons. This is very disappointing since it was half our stops. Then the captain made a defensive statement about not berating the staff about the cancellation. He claimed there were 2 meter swells, but 22 years in the military and 20+ cruises and I disagree with that assessment. Why not pull the other ship off the dock or spend another night in Key West, Miami, or Nassau? The cruise industry and especially Norwegian needs to get better at this. Norwegian did the same thing to us in the Mediterranean in December. They knew the forecast 3 days in advance and they didn't have time to pivot? The worst thing they did was take away my small 12" fan I use for a medical condition. It's UL listed and battery operated. They made me wait an hour past my bed time to return it when they promised it would be in my cabin shortly after boarding. So I didn't get much sleep the first night. All that said, Red and Jinky were excellent in the dining room. The hostess Christina was very nice and accommodating for us. The comedian was entertaining. The show was big. More Abba and Billy Joel hits please. Karaoke was a blast. Everyone was really enjoying it. I'm very concerned about the bottleneck getting into the Bliss lounge. The bar is right in between the two exits and when the bar gets backed up and the place it packed, it's a real fire hazard. If you're claustrophobic, don't go to Bliss! You've got to know that changing the name of the Corona bar is necessary, right? Duh! Internet was SLOW in all areas of the ship. I got less than 1Mbps throughout the whole cruise and averaged around 280kbps. So don't plan to work if you're on this ship. It will drive you crazy. The buffet on deck 12 was really good. Well designed, good flow. It was a mistake to steal the footprint for the french restaurant, but still not bad. The handicapped seating was adequate and well-marked both here and in the theater. The food was excellent. The coffee stations were well-designed although you do have to open those tiny creamers. No half and half in carafes. I like a lot of cream, so it was a pain for someone with dexterity issues. There was milk in jugs, so why not cream? Also, flavor would be nice. The theater is very nice however, the SEATS slope down toward the deck and want to drool you onto the floor. Not just one of them, but most of them. At least in the handicapped seating. This was very uncomfortable. If the show was longer than an hour, I couldn't do it. I hope NCL fixes this quick. Never seen it before. The gift shop people were nice but they're doing this thing in the photo gallery where they don't print out the special photographer photos. You know where they have stations set up all over. On formal night there was only ONE backdrop. Green. Yuk. So we got ONE photo the entire cruise. But they only have one kiosk to view your photos and the software for reviewing them is not very user-friendly. This is going to cost them I'm sure. I like the kiosk idea, cutting down on waste. But they'd better get a lot more kiosks. The people in front of us spent about 10 minutes and couldn't have cared less that we were behind them waiting. Casino staff was nice, but there's always one dealer who hates their life. You'll meet him. They really need to stop smoking on the ship. I would have gambled a lot more had it not been for the smoke. I can't stand it. Security needs to address the drunks a little more quickly. Especially the jerks from Engine #4 in Miami. Wow. Out of control foul-mouthed drunks. I feel bad for anyone in Miami near Engine 4. BIG fitness area. Well equipped. Read Less
Sail Date February 2020
This was our 39 th cruise, 8th NCL, 6 th Haven. I read the reviews before booking and didn’t have high expectations however I did expect more being in the Haven. Let me start by saying when arriving at the port there were no Haven reps ... Read More
This was our 39 th cruise, 8th NCL, 6 th Haven. I read the reviews before booking and didn’t have high expectations however I did expect more being in the Haven. Let me start by saying when arriving at the port there were no Haven reps so we got in the very long security line while my husband went up to find someone to ask, about 15 mins later he came and got us and a guy took us through the security (we just did this in Miami 3 weeks prior with no wait on the Encore as they had a kiosk booth) the. The man actually asked my husband for a tip! That was a first for us. We waited in there for another 20 mins and finally got escorted onto the ship. Our service from our Butler was wonderful and the staff in the area was great in that they greeted us by name when seeing us in the halls. The smaller ships allow for that personalized experience and we like that. We had a two bedroom next to the Haven pool which was fantastic in size even though it is dated a bit. The cabin should have been cleaner there was hair and other things indicating it wasn’t cleaned properly. I always bring Clorox wipes so I got to work however they seemed to clean throughout the rest of our cruise. The upper sun deck for the Haven was nice also really loved that. In general food was ok. This ship to us was great for a weekend in the Haven but our disappointment continued because we paid $2,900.00 for 2 people in a 2 bedroom for a 3 night cruise thinking we were getting some what of a Haven experience. This is not like any Haven I’ve been in. I realized we had to go to the restaurant for dinners but didn’t realize we had no way to get drinks but to go downstairs to the bars to get in line to get our drinks. For that price it’s a big deal! There’s no escort to shows or reservations, no concierge desks or even area for them just an ext. if you want to contact them. The private island had to be cancelled so we spent a day at sea, it happens but unfortunately we had planned to spend money so pre-paid $500.00 OBC as we reserved a villa at GSC also. Now that was canceled we had a credit and concierge confirmed we had to go and stand in a pretty long line at guest services to give us cash back said it could not be put back on the credit card we charged it with. We tried to spend it but the spa but it was booked and the shops didn’t have shirts or much with the Pearl logo on it. I felt sorry for the guest service team they were no stop dealing with people over this mess of giving us all cash back. So if I was to book this ship again because I really liked the itinerary I’d consider the Haven like this, you’re paying for a nice cabin and priority disembarkation, complimentary room service and you get to get the extra perks like drinks, and shore excursions credit per day, but I’ve seen NCL offering those with out Haven and is it worth the extra money since there’s no restaurant, no bar, no concierge desk, the Haven area is hard to access unlike other Havens I’ve been in with key card access. I would consider sailing this ship again if there were really good deals with the understanding I’ll be in long lines for everything (it was hard to get a drink) but never pay the Haven prices again, it’s just simply not worth it in my opinion Read Less
Sail Date February 2020
It looked great on the pics, and having done the Pacific Dawn prior to its update , we thought it will be a great experience. But at least the Pacific Dawn match the food according to what port they anchored. Restaurants are overrated ... Read More
It looked great on the pics, and having done the Pacific Dawn prior to its update , we thought it will be a great experience. But at least the Pacific Dawn match the food according to what port they anchored. Restaurants are overrated compared to the options in the Buffet restaurants. What really killed the mood was the constant smell of toilet around the lifts and the announcement of 5 languages every time we sat to watch a performance or just the general announcements. There is a general lack of proper spoken English from the bar staff . Be warned about Park West Art Auction, just a general rip off. But that is the same on all ships that cater for that. Apart from arriving late in port and not being able to do a tour , this is our one and last cruise with MSC. But that is just our opinion. Read Less
Sail Date February 2020
This was our first cruise so there is a lot to unload! I hope that any first timer can take something from this :) We are a family of 4 myself, my husband and our daughters 9 and 10. My husbands biggest fear in the world was flying. ... Read More
This was our first cruise so there is a lot to unload! I hope that any first timer can take something from this :) We are a family of 4 myself, my husband and our daughters 9 and 10. My husbands biggest fear in the world was flying. We have been together for 20 years and I suffered for the last 20 years.lol. So when our daughter made it to the pop warner cheer nationals in Disney he quickly realized he was going to have to conquer that fear to see his baby shine on stage. And he did and as soon as we landed in Orlando, I booked our cruise. As a travel novice I had no idea what I was doing or even what to do. I ended up using CheapCaribbean.com and they were amazing and saved us a lot of money. I chose the Navigator purely based on itinerary. I just knew we wanted to see clear water that doesn't turn legs purple like we were used to being from New England and that was it. After booking I started doing all the research I possibly could to prepare us for our travels. I was a tiny bit concerned about Nassau but after researching I found the best option for us. We flew in a day early and stayed at a hotel on South Beach, I am glad we went but never have to go back there again. The port was fairly close and we ended up getting there about 10am and quickly made it through check in and were on the ship I would say probably within 10 mins. Just walking on the ship gave me chills. Everything was so bold and beautiful!! We quickly made our way to the pool deck so our daughters could hit the slides and the pool before it got to crowded. They were so happy!! Around 1 they announced the rooms were ready. We made out was to deck 3 forward cabin 3262. It was Oceanview and decent size. I was nervous at first my husband is a big guy over 6ft but we were pleasantly surprised and the pullman beds weren't in our way over the bed at all. Our luggage was delivered by 2:30 which was amazing, I expected it to be much later in the day. Plenty of closet space and hangers for all 4 of us. I quickly organized and out stuff away for the next 4 days so we could go have fun! The ship had 3D maps of the ship were were extremely helpful to get around. On the navigator if your cabin is forward you need to go up to deck 5 to cut over which took some getting used to but we dealt with it. I think if we ever sailed on the Nav again I would choose an Aft cabin. I did get the soda/VOOM package which was for one device, but my husband and I could switch off when we needed the wifi. The wifi was kind of spotty in our cabin but worked fine everywhere else on the ship and perfectly at CocoCay. Our first night we tried to really familiarize ourselves with the ship and go to our reservation at the MDR. If you are ever on the Navigator request Jose as your waiter!! We had my time dining but still made reservations for every night based on our schedule and this worked for us. Ok, back to Jose he truly made our experience that much more incredible. He was so personable and fun. He cut my daughters spaghetti. CUT UP SPAGHETTI lol. He always brought us dishes we didn't order so we could try them he just really went out of his way in all aspects. Aside from our waiter we loved the food in the MDR. We were always happily full when we left. Really nothing bad to say. We tried the windjammer a few times for breakfast, lunch and snacks and weren't blown away. It was always kind of chaotic which most buffets are but the food was good. If buffets aren't your thing you can have breakfast, sea days lunch and dinner in the MDR. We loved the poolside taco place everything was so good!! Also the cafe promenade was out late night go to, pizza was amazing! Our first day was at sea and I loved the sea day and it was super relaxing and we got to enjoy all aspect of the ship!! After our sea day our first stop was CocoCay. We got of pretty fast and headed to chill beach and got chairs right at the shore. The water a little chilly but still refreshing. We moved onto the pool and it was great there too. Food was included at most places and was great, especially the Cuban sandwich. The island was beautiful don't get me wrong but if you didn't do an excursion or the water park it was kind of overwhelming with so many things going on and places to see. We would absolutely return but have something planned. Our 2nd stop was Nassau which I know a lot of people don't care for but I wanted to make the best out of it. I did a lot of research and found Love Beach. After we plowed through everyone in the port asking if we wanted a taxi, ATV, scooter or whatever else we made our way to Fredrickson Street and grabbed the #10 Jitney (bus) for $1.50/pp. It took about 25 mins with stops to get there. The bus drops you off right in front of Nirvana Beach Bar which is how you enter the beach. There were some workers who rented out beach chair at $5 per chair and he then brings them to where ever you want to be. That beach was so pristine and stunning we were so happy to be there. There were tide pools at the shore attached to reefs that were deep enough to snorkel. My daughters had the time of your lives and saw so many different tropical fish and great GoPro footage it was beautiful. Besides us there were about 15 other people at the beach mostly cruisers some locals. There was also a hair braider there named Donna she was super nice and was cheaper than the woman at the port (I checked on my way back). The food at the bar and drinks were decently priced and good. We really enjoyed out time in Nassau without an overpriced excursion. If your on the fence about Nassau really check out Love Beach you won't regret it! Every night on either a sea or port day we would try and take advantage of what the ship had to offer and do as much as we could. Every show on that ship was phenomenal. The ice skating show, El Gaucho, Showgirls, The dance show, all fantastic and flashy and worth checking them all out. The arcade was a bit of a rip off like most arcades are but the kids still enjoyed it. I loved the movies by the pool, the first night at seas no one was out there at it was so relaxing and the breeze was perfect. We did sign our girls up for Ocean Adventure the first day but honestly didn't use it once. There was so much to do as a family we really didn't want or need to be without them. Then just like that we were back in Miami and so sad about it. Our cruise went by so fast. We carried off our own luggage and were off the ship by 8am. We stayed at Hollywood Beach overnight liked it much better than Miami. Then home to our fur babies who missed us very much!! I am making a choice by staying 100% loyal to Royal and already booked our 2nd cruise on the Indy next April. Royal's service, atmosphere, and experience made our first cruise unforgettable and don't know if anything could top what we had. It was a truly incredible time and opened our eyes especially my husbands eyes to the beautiful shared family experience's we can have when we travel. Only 400 day to go lol! Read Less
Sail Date February 2020
We chose this cruise because I it was kid friendly. We celebrated 60th and 40th birthdays and went with a large group. Cons When contacting customer service before our trip, our group was misinformed many times. Not as baby ... Read More
We chose this cruise because I it was kid friendly. We celebrated 60th and 40th birthdays and went with a large group. Cons When contacting customer service before our trip, our group was misinformed many times. Not as baby friendly has we hoped. We brought our 9 month old baby. Couldn’t get a high chair the first night and almost didn’t get one the second night. Had to go on a scavenger hunt just to get a spoon to feed baby. Pretty crowded pool areas and you have to check out towels and wait in a line to return them. So inconvenient. We didn’t upgrade our food package, so unsure if it would be any better, but food was mediocre. Fine dining dinner was not fine dining. More of a buffet that is served to your table. Very crowded in the dining room. Servers could barely get through to pass drinks and dishes. There is a cooler in the room, but no fridge. Standard rooms are dark, dingy and small. Definitely too small for a family of 4 (Parents, baby and toddler). You truly are nickeld and dimed. We were told gratuity was included when we booked our trip, but were charged about $15 a day for each family member, which really adds up. Kids sailed “free”, but were also charged a gratuity and of course tax. Professional photos were $20 per picture. Cost of Packages were outrageous. Nassau could be fun, but you would have to pay for an excursion. Otherwise, it’s not worth getting off of the ship. Might as well enjoy ship amenities, while most everyone else is off of the ship. We were celebrating 2 birthdays and it just didn’t seem special. We had a pretty large group too. My parents balcony door was broken. Pros Service staff was exceptional and truly went out of their way to meet the needs of their guests. Housekeeping also did an amazing job keeping the rooms clean and tidy. Cococay was an amazing time! Kids loved it. Wish we were there longer than a day. Kids club is a nice break from the kids. The taco restaurant was great. Some of the people in our group got a balcony. Much more spacious and bright. Exciting being out on the ocean and was a smooth ride. This was our very first cruise and such a disappointment. Read Less
Sail Date February 2020
This was a quick 2-night weekend cruise meant to re-adjust Celebrity's schedule after a "rock and romance" charter. We took advantage of the low rates offered, but it seems Celebrity adjusted their service accordingly (more ... Read More
This was a quick 2-night weekend cruise meant to re-adjust Celebrity's schedule after a "rock and romance" charter. We took advantage of the low rates offered, but it seems Celebrity adjusted their service accordingly (more on the cons in a bit). Overall Pros: As others have stated, check in was a breeze. Passengers consisted mostly of couples and some friend groups, spanning all ages making for a lively crowd. Not too many kids onboard, but as another reviewer stated, the sailing seemed to have some of the friendliest passengers around...an overall pleasure to cruise with. In addition, service was good by some staff members, ranging from stateroom attendant to pool/bar attendants. Cons: Take Home Message = Morale is low among employees, communication is sorely lacking as is effective management. 1. Maintenance: D grade, Unfortunately, not only is Infinity showing her age, it seems her maintenance is sorely lacking. As we sailed away in the fwd lounge, for instance, we moved a nearby chair for a fellow Soon as we moved the chair, however, one whole leg just popped off! Crazy dangerous. We saw rust just about everywhere, but most alarming were actual metal rails coming undone from their posts. One rail (at top most deck where random loungers were left to die) was actually dangling off. Sharp pieces of metal were seen sticking out from posts as well. As for room maintenance, it is what it is for a 20-year-old ship. Expect rusty water stains in shower (at least they changed out the shower head) and dated, worn furnishings. Bring your own can of lysol or wipes. 2. Food: B grade, Most of the food offered was uninspiring, almost like a bland rendition of what we've come to expect from Celebrity. It wasn't bad by any means, just okay. It almost seemed as if main dining room food was purposefully dull so patrons would spend their monies on the overly-hawked specialty restaurants. In fact, soon as we stepped onboard we were approached by no less than 4 waiters viciously hawking specialty restaurants (reminded me of the old straw market in Nassau)! In other venues, we noticed the soft serve ice cream machine was broken and out of order. We even saw napkins advertising the rock and romance cruise all over the ship. Now, I'm all for recycling and reducing waste, but c'mon folks, at least turn the napkins over to the plain side. I almost had a coronary when I thought we had joined a charter cruise! 3. Disembarkation: F grade, So unnecessarily disorganized and totally botched by Celebrity staff. There appeared to be a delay in having the ship cleared (no biggie, it happens) AND as it was a 2 night cruise, it seemed most people were waiting to walk off with luggage in tow (again, no biggie, part of what is expected on any weekend cruise). Where Celebrity lost me, however, was their lack of communication and organization. Early on, a line had formed on the outside of the promenade, maybe 20 feet long, waiting for the ship to be cleared. After a few minutes in line, however, patrons were told to go inside and join the line snaking around the rendevoux and into the casino. Okie dokie, orders were followed and we waited a good 40 minutes in the casino before the line began to crawl forward. Another 25 minutes and we were finally and happily walking off the ship, only to notice that the original line we had joined outside was actually in effect, functional, and allowing those that had just joined in the line to move through with no delay. Way to tick off hundreds of passengers who followed orders. NO ONE was directing passengers NOR ensuring that line cutters didn't skip. Overall pathetic disembarkation and left even some of the friendliest people with a bitter taste. 4. Spa: F grade. Wow, what can I say. Plenty of staff milling around, chit chatting their hearts away. No regard for customers whatsoever. After asking to use the thermal suite, I was given the grayest (used to be white) nastiest robe, a key to a locker, and directed to the bathroom. Upon walking out of the bathroom, I had no idea where to go, so naturally, I asked a crew member to point me int he direction of the thermal suite. They said they didn't really know where it was. Hmmm, that had me thinking a bit, but along came another member and upon asking, she pointed me all the way to the front of the spa area and said it'd be the furthest room. Ooooohhhh-Kay, then off I went, only to find that I had walked into a massage room (thank God no one was in there, but it certainly didn't look like a thermal suite to me). At this point, I'm a bit fuming you see, wandering around the spa area, asking and not receiving any direction. So I made the trek back to the reception area where I find all 10 spa members chit chatting some more. One of them has the grace to point me in the right direction (just behind the reception desk as it were...would've been nice if they'd told me that in the first place before sending me off the the bathroom). Once in the dark, dank, tiny, poor excuse for a thermal lounge I noticed the water jug was empty. Several spa staff walked in and out of the room, mostly to scent the area with a spray bottle...guess the diffuser was broken too? After 1/2 an hour, I kindly pointed out to one of the staff members that the iced water was in need of replenishing. Her reply went along the lines, of "ok ok, well someone will replace it later on." 5. Room 8002 is adjacent to a crew area, possibly the officers quarters. As a result the entire hallway constantly reeked of cigarette smoke. The smell permeated the air in the room as it was closest. Avoid the entire hallway if you are sensitive to smoke. They really need an air purifier! Read Less
Sail Date February 2020
Where do I start? We really wanted to like Celebrity, alas it wasn't so. A little background about our cruising history: this was our 6th cruise on 5th cruise line, and first time on Celebrity. Other cruises were on NCL, Princess, ... Read More
Where do I start? We really wanted to like Celebrity, alas it wasn't so. A little background about our cruising history: this was our 6th cruise on 5th cruise line, and first time on Celebrity. Other cruises were on NCL, Princess, RCL, and twice on MSC. We were looking forward to this short weekend cruise on Celebrity Infinity given Celebrity's reputation and accolades. We left thoroughly disappointed. I'm focusing this review on embarkation, dining, service, disembarkation and cabin. We missed most of on board entertainment so I'm not factoring that into this review. Embarkation We arrived at Port Miami around 11am. There was no line and we were in Concierge rooms, so there was a separate rope-line for Concierge check-in. First misstep of many happened here. We were a group of 4 in two staterooms and I wanted to pay all on board charges with a single credit card. The young lady directing us to check-in agents said they can only do 2 people at a time. What? I didn't insist since agents were available and there was no wait. When the agent was setting up my stateroom's on board account, she said the system can't process it because my card was tied to another room, my parents'. I ended up using another card. When we finished, I asked the agent why all 4 of us couldn't check-in together and we were told only 2 at a time, she said that wasn't true and they check-in families all the time. At the time I just thought "oh well" and went up the escalator to board the Infinity! And that was almost the highlight of this short short cruise. Once on board, for the first half day and night we were constantly hounded by sales pitches. Even before stepping inside, they had a table set up to sell you beverage packages. Once inside there were crew members in, what seemed to me, every single open bar & lounge trying to sell beverage packages. I know crew members receive commissions if we buy or upgrade with them. However, it was clear they were not enjoying it. I got the feeling they were doing it because they needed (not wanted) the extra commission. While a polite "No, I'm all set" was all it took to escape one sales pitch, not 2 minutes later we had to repeat it again, and again, and again. It got tiring really fast. Since we were in Concierge rooms we were able to have lunch on embarkation day in MDR. Even during this lunch, there were crew members circling tables asking if we wanted to book specialty restaurants. Not once, but twice. By this point all of us were slightly annoyed. Later that night I ordered a latte at the atrium coffee shop. Again I was asked if I wanted a beverage package. I mean I understand they needed the extra commission, but seriously?! Even Royal Caribbean wasn't as pushy as what we experienced on this cruise. Food/Dining Maybe chalk it up to misplaced expectations? Given all the awards Celebrity had received on its food, our expectations were high. I thought Celebrity was once voted 'Best Cruise Line for Foodies.' Perhaps I was mistaken. The highlights of our 4 meals in MDR were beef short ribs during embarkation lunch and steaks during dinner on both nights. The rest of starters, entrees and desserts were just average. Pastries, including cakes from atrium cafe and buffet, were dry and crumbly. Only positive about pastries and cakes was that they were not overly sweet. The buffet area was small, but with a decent amount of selections. I don't mind small buffets as long as food tastes good. No luck here. As previously mentioned, cakes & pastries were dry. I had two slices of pizza in the afternoon of our single port day, and cheese on pizza wasn't even melted all the way through. Underneath melted top, cheese by crust was still in their original shredded form. Tasted stringy. Although it wasn't all bad at the buffet. There were a few highlights. My mom liked their fries. I didn't try any but I'll take her word for it. Drip/brewed coffee from buffet was actually stronger than the paid latte I had. Same can be said for ice cream, buffet's ice cream was fresher than what I had from gelateria (had frost in them, $5.40 with service fee). Onion focaccia bread was amazing. The rest? Forgettable. There were couple missteps from dining service at MDR. First one was half our own fault. DW and I went to MDR on 2nd night around 6:30pm to get a table for 4 while my parents went to drop off some things in their stateroom. We had Celebrity Select dining, but couldn't get the reservation for 2nd night. So hostess sat us on the upper level MDR with the early set-time dining group. For some reason it took my parents 30-minutes to return to MDR. During that 30 minutes we were repeatedly asked if we can place our dinner order. We didn't want to because we thought my parents would return at any moment. In the mean while the table next to us were also waiting for remainder of their party, and yet they were not haunted by their server to place orders. What gives? By 7pm they said we need to get our orders in because second seating was at 8:30pm. Luckily my folks arrived and we ordered within a couple of minutes. We were done by 8:00pm with desserts finished. What I don't understand is how long does it take them to set up a table? An hour? Oh by the time we left, the table next to us were still there on their main courses. Really? We were thoroughly annoyed. Instead of offering a solution (re-seat us downstairs) they kept pressuring us for order. What would that accomplish without guests present to EAT prepared food? If we had ordered and they actually brought the orders out, we'd likely return them to kitchen when my folks arrived because their food would have been cold by then. Second issue involved complimentary sparking wine for Concierge rooms. Numerous CC posts had mentioned they were able to exchange the complimentary sparking wine for something else in MDR with a small up charge. When we asked, the answer was it cannot be done after two sommeliers on two different nights checked with their supers. One sommelier said the sparking wine was given by Guest Relations, not by food & beverage. So if I wanted something different, I'd need to go to Guest Relations. We decided not to bother with it. Ok fine. We were being cheap. To us it seemed Celebrity doesn't have a standard process for guests asking to exchange complimentary wines. And when I'm on board, I don't care which department gives me what. To me, they were all from Celebrity Cruises. This whole experience left us very disappointed. Service I appreciate fast & efficient service at any time. Infinity's crew met those criteria and I like it. However I can't figure out what their service model was. On other, mostly American, cruises, crew members put on a smiling face (faked or not) and try to be friendly. On MSC, crew members were polite and disappears from your space for a while before checking on you again. On Infinity, they were polite, not necessarily smiling, efficient, fast, but also in-my-face selling packages. Not going to beat on a dead horse any longer. Time to move on... Disembarkation Yet another service issue. We finished our disembarkation breakfast around 8am, with walk-off scheduled to start at 8:10am. By the time we went to join the line, it had snaked around Rendezvous Lounge to the casino. We waited for a bit then decided to join the line, since there were no indication the line was getting shorter. That was 8:30am. We didn't get off the ship until 9:20am. The reason? There was only one person scanning ship cards at the end of the line. There was another line but it also had one person. Not sure why Celebrity felt they could get away with only 2 crew manning those stations. Well being a short cruise didn't help with walk-offs, since most of guests only have a carry-on bag and 95% of us decided to do walk-off instead of waiting for baggage. Of all the cruises we'd been on, this one took the longest time to disembark. Cabin The only real highlight of this cruise: our Concierge cabin aft of the ship. We had 7208. The room itself was a standard balcony room. Nothing special. Storage space was pretty limited. For cruises longer than 7-nights you'd probably need to use their laundry service because closet can't hold more than that for 2 guests. What really set 7208 apart was the depth of its balcony. The balcony was almost as deep as the cabin itself. There were 2 chairs, 2 loungers, and a round table on the balcony. Majority of the balcony was covered, and plenty of sun where the loungers were at. We spent quite a bit of our time on the balcony. If it wasn't for the service issues, I'd book this cabin in a heartbeat on a longer cruise. Our cabin attendant did an excellent job tidying up our room and was prompt with our requests. He was the only one we did not have any service issues with. Summary In short, Celebrity Cruises is one-and-done for us. Given its market positioning (premium) and fares charged, I'm unwilling to give Celebrity another chance. It just doesn't have that premium feel. I also don't understand why there are so many accolades on Celebrity's food. It was just average. I don't think being a short cruise has anything to do with it, since MDRs usually operate with menus on rotation. And how do you explain dry cakes and sub-par pastries? I would not say we'd never sail Celebrity again. But in order for us to do so, it'd have to be an amazing deal on a longer cruise. Otherwise we are not risking our vacation time and money on a cruise line where we didn't have a good experience. Read Less
Sail Date February 2020
Review for 2 day cruise from Miami to Nassau on the Celebrity Infinity, departed February 22, 2020. Maybe because it was a 2 day cruise everything seemed condensed or abbreviated. We have sailed in 3 stateroom categories with Celebrity ... Read More
Review for 2 day cruise from Miami to Nassau on the Celebrity Infinity, departed February 22, 2020. Maybe because it was a 2 day cruise everything seemed condensed or abbreviated. We have sailed in 3 stateroom categories with Celebrity – balcony, Concierge and Aqua class. In my opinion, I would just stay with a balcony room UNLESS the cost difference of upgrading is less the 10%. This 2 day, weekend cruise did not tempt us to buy the drink package as we were off the ship all day Sunday, and I do not drink. I do like a specialty coffee every so often and the $5 cappuccino in Cafe Bacio was reasonable. Wine by the glass varied from $6 to $11 and I realize that you need to ask for a particular name, not just Chardonnay, or you got served the more expensive brand. Embarkation. We arrived around 11:30 and sailed right through check-in, as we were able to use the shorter Aqua class priority line. Arrival at terminal to being on board was 15 minutes from stepping out of the cab to swiping our Seapass through on board security. They did ask questions about our travel outside the US and if we had been in contact with anyone who traveled to China etc., about 5-7 questions. I wonder, when they swipe our passports, whether it shows where we have traveled, as a person could lie. They offered complimentary champagne as you entered the ship. We went right up to to Buffet to grab lunch and then explored the ship. Rooms were ready about 1:15 to 1:30. Our muster drill was on deck 4 Rendezvous Lounge and was VERY crowded. After muster, we headed up to the Constellation Lounge, Deck 11 forward. We sat at the bar and was able to look oforward over the heads of the people in front chairs. There were 6 other ships in port so the sail away was fascinating as they all positioned to leave. The bartender was Borys and he was EXCELLENT, accommodating and attentive. His wine pours were generous and he appreciated the little extra tip we gave. He was also our bartender for the Captain Club reception for the Elite and above members.. We are Diamond on RC so Elite on Celebrity. There was no daily Captain Club event on Embarkation day, so we only got to experience it one day. They passed horedouvers which were interesting and tasty. I would have liked the Captain Club manager and staff to have circulated more and spoke to guests. Cabin 1105 – Aqua Class Deck 11 Aft First we loved Deck 11 as the balcony's were wide open to the outside above. The Aqua class rooms on deck 9 are all under the huge overhang from the restaurant above. I would also suspect that there could be noise issues from the buffet area. That being said we did feel the ship movement much more in the Aft compared to our usual choice of mid ship. We have sailed under the buffet area and we did hear a lot of carts EARLY morning and throughout the day. The amenities associated with the Aqua class were non existent or not recognizable, EXCEPT the Blu restaurant which was excellent. The Food was creative and the room was intimate with enhanced service. I was told several times that I could order off the MDR menu if the selections didn't fit our tastes. In fact I saw several diners doing just that. We had breakfast in Blu and 1 dinner. It being only 2 days we didn't use the Persian Garden, which was very crowded. The Usual all day lounge savers were very evident. There was minimal literature about Spa amenities, no invite to tour spa, so in my opinion not any perceived value, unless your a spa person or the room cost is the same. The plush bathrobes, and slippers seemed the same as on every cruise, the fancy spa shower featured 4 or 5 jets what were weak, no aromatherapy infuser, pillow menu and I couldn'r tell in the toiletries were an upgrade. The mini bar was stocked, but no price list evident. There was room in it for our 2 bottles of wine. There was a carafe of water, refilled daily and 2 bottles of water. Because of the mini bar I wasn't sure if the water bottles were complimentary or not. Aqua class enjoys an expanded room service menu. Other perks mentioned by others, but not in evidence for our cruise were: a Carafe of Iced tea, Pillow menu, welcome sparkling wine and no shoe shine. There was a pair of binoculars and an umbrella for your use. I did request an extension cord and it was brought before evening turn down. Blu, Deck 5 Blu restaurant was excellent, the food was creative and the room was intimate with enhanced service.. I was told several times that I could order off the MDR menu if the selections didn't fit our tastes. In fact I saw several diners doing just that. We had 2 breakfasts there and 1 dinner. Breakfast included several items which I love including eggs Benedict with spinach. The staff was always walking around with juice, pastries and coffee, similar to the MDR but more frequent because of the smallness of the room. As in the MDR you can get extra sides like sausage, bacon etc. Dinner was excellent and the variety was good. We are not seafood people, but there was enough variety. Portions were smaller, except for my wife's smoked chicken and orzo which was served in a huge bowl and twice what she could eat. I had the short ribs which were very good. We love good food and were not disappointed. And the almond encrusted Brie was perfect. Buffet The selections on embarkation day were minimal and seemed to lean heavily towards east Asian food. The salad bar was good and the carving station item was fresh and hot. Several of the items on the line were stone cold.. The problem was you only discovered this after finding a seat. We were only there for embarkation lunch and port lunch.. I did walk through one night just to see, but again I wasn't as impressed as I have been on prior cruises. Desserts were good, but I thought they were minimal. Pizza was good and the chicken salad, in the Aft buffet area, was good. This area, on prior cruises, offered made-to-order steaks, lamb chops and seafood, but not sure if this was true on this cruise. MDR We did one dinner there, at 6:15 and I have to say the service and attentiveness by the floor manager was excellent. I had the pork chop and the prime rib, which were both cooked perfectly. Rough seas made us cut dinner short, my wife was feeling the movement, and the manager was genuinely concerned and offered to send up dinner, but we declined. Service was attentive and quick. Activities and shows Due to rough seas they switched the production show with the comedian. The comedian was great and did a lot of audience participation. The production show featured great songs and dancing, but I think shows on other ships are better performed.. Casino was active and my favorite slot machine, Buffalo, was in evidence and again didn't disappoint. I doubled my money and have enough conviction to walk away. We like Celebrity ships as the casinos are smoke free. Cafe Bacio offered the usual coffees and desserts. $5 cappuccinos were decorative and delicious. Waitress Service, which I've experienced on other ships, was spotty. Excursion We booked a private tour through tours by Cheryl. We hadn't been to Nassau since taking our first cruise there 35 years ago. We saw the Versailles gardens and the French Cloisters on Paradise Island. We then proceeded to Fort Montague, where a guide gave us a great tour and history lesson. This fort is a smaller less known fort and the driver said we would get more ot of it then the other 2. We then did the other areas including the Queen staircase and the Ardastra zoo. We visited Junkanoo World and loved the energy and passion of the owner. The owner, Quentin, is VERY passionate about his Museum. This is not an attraction that gets a lot of attention, but seems to do a lot for preserving the history of the Bahamian culture. He speaks a lot about his travels and his humanitarian efforts, a bit to much for me, but I applaud his efforts.. This does not take away from the work he does with the youth and the community. While we were there, 5 of his “kids” were along for the tour, helped us put on mardi gras/Mummers style costumes and lead us in a musical parade. He is teaching the youth about the culture and history while they learn about hand making the costumes, hand bells and drums. He truly gives back to the community and even arranged to give food and supplies to our driver who's family lost everything when hurricane Dorian destroyed his island of Abaco. Tours by Cheryl. Arranged a head of time, deposit on line and tailored to what we wanted to see. Our driver, Rigby, was very knowledgeable about the history and was concerned about us seeing what we wanted. I recommend Fort Montague, Queens Staircase and the cloisters. Read Less
Sail Date February 2020
We recently took a short, 2 day trip from Miami to the Bahamas on the Celebrity Infinity. Although its an older boat it was in fine physical shape. We were looking for a short, relaxing weekend. However, after a good number of ... Read More
We recently took a short, 2 day trip from Miami to the Bahamas on the Celebrity Infinity. Although its an older boat it was in fine physical shape. We were looking for a short, relaxing weekend. However, after a good number of excellent prior Celebrity cruises we were very disappointed. The food in the dining room was very salty. The food in the buffet was very limited in choice, rather unattractive in presentation, and pretty below average. The boat seemed understaffed. Sitting on deck, staff did not come around asking if we wanted drinks, they did not clean up tables, and in fact were pretty missing. The weather going to the Bahamas was a bit rough (waves at about 6- 7 feet). Other boats we've been on effectively used stabilizers to reduce the movement and discomfort of passengers. If the Infinity has these stabilizers it seemed they were not used. All in all a below par performance Celebrity! Read Less
Sail Date February 2020
Caveat - this was a quick weekend two-day cruise so it's not the same as a longer cruise. But there were some issues that shouldn't have happened on any Celebrity cruise no matter what the length. Pros - Infinity is due to be ... Read More
Caveat - this was a quick weekend two-day cruise so it's not the same as a longer cruise. But there were some issues that shouldn't have happened on any Celebrity cruise no matter what the length. Pros - Infinity is due to be revolutionized this year. We were on Summit this year so it was interesting to compare the two. Even though Infinity is worn the public areas looked great. The ship was clean and I think in better shape than last spring when we were on Infinity. The other passengers on this cruise were probably the nicest group of people that we have ever sailed with. Everyone we encountered was very polite and seemed happy. People sometimes call these short cruises "party cruises". We saw a lot of people drinking and having a good time, but did not see anyone getting out of hand or causing a scene. Embarkation was incredibly quick. I don't think the ship was full so when we arrived around noon we had virtually no waiting. Cabins opened up at about 1:30 (I can't wait until every ship lets you go directly to your cabin) but we were able to easily find a seat in the Oceanview with our luggage. Cons - The service was a big step below our last cruise on Infinity and our Summit cruise over the summer. Had a bad experience the second night in the MDR (select dining with a reservation). Asked to be placed with the waiter from the night before and they put us all the way across the dining room at the table adjacent to the server's station. Then our waiter simply disappeared halfway through the meal (even the head waiter, who had to clear our table, couldn't find him). This morning we were planning on leaving the stateroom at 7:30 to self disembark. At 7:20 the room attendant let herself into the room without even knocking and seemed shocked that we were still there - and really wanted us out of the room. Food - Definitely a step below the Summit. Two really bad experiences with desserts. Went to Al Bacio for a snack and asked for a piece of the strawberry cake in the display case. That cake must have been sitting there for a week - the bottom "crust" was so hard you could not cut it with a fork. Next day tried a piece of the pistachio opera cake from the oceanview - same thing - bottom layer was so dry it was like bread. Foccacia was also dry and stale as were some of the rolls in the bread basket in MDR. I felt like they were using up leftovers. One chicken dish in the MDR was so dry and overcooked it was almost inedible. Tried and true things - prime rib and pasta bolognese, were very good though. Entertainment - I felt like we had the "b" team. Played trivia a couple of times (met some lovely people to team with) and the activities guy was incredibly obnoxious. My husband called him "creepy". Asked the questions then wouldn't shut up. Talked and talked and talked some more - mostly about himself. The production show was Star Factory. We saw this show on the Summit. This case was much less talented. They tried hard but I felt the voices were not nearly as good as the other case - especially the male singers. There was some trouble hitting the notes. Disembarkation was not great. Tried to get to the Rondezvous where we were supposed to go for self disembark. But the whole ship was self disembark (or it seemed like it). We got about 10 feet into the casino and that was when the line stopped. Ok, no problem, wait in line. But there was no staff directing traffic and no one really knew what was going on - so there was lots of line cutting from the elevators. And no announcement at all that the ship had been cleared. Saw the Captain once in the elevator. He wasn't very visible during the cruise. And no Captains club activities and no bags or key holders. Not that I needed another one - but not even offered. It was a cheap cruise and we got what we paid for. But disappointing because I know Celebrity can do better. Read Less
Sail Date February 2020
I went on a Birthday party trip for a family member. The food was not good nor was a variety of free food available during party hours on the boat. We kept having to pay for food. We had to pay for sodas. The sofa table was hard and ... Read More
I went on a Birthday party trip for a family member. The food was not good nor was a variety of free food available during party hours on the boat. We kept having to pay for food. We had to pay for sodas. The sofa table was hard and uncomfortable. No mattress was given. We complained every day and was not accommodated at all. We were given extra blankets to pad the hard surface but that did nothing to help. They only accused us of trying to get a discount. I called customer service after we got off the boat also and still got no satisfaction. I was told that they had no record of me complaining until the last night and that blankets were given to me. They basically didn't believe me. That was my last and final cruise with Royal Caribbean. Don't cruise with them, choose another company‼ Read Less
Sail Date February 2020
Hi, I have to tell you that my mother, myself, and my brother were all VERY disappointed in the cruise. The first night we spent over an hour and a half waiting to play deal or no deal and the game was cancelled. According to the first ... Read More
Hi, I have to tell you that my mother, myself, and my brother were all VERY disappointed in the cruise. The first night we spent over an hour and a half waiting to play deal or no deal and the game was cancelled. According to the first people we spoke with, we were told that not enough people had signed up. They stated 10-12 people needed to buy into the game so that it could be played. We asked to speak to the supervisor and ended up having to go to guest services to get him called down to speak with us. I showed him the math on my calculator, 6 people had bought 3 packs to play, that is the same as 12 individuals signing up to play. He claimed it was corporate who cancelled the game and that there was nothing he could do. We asked why we weren't offered the option to play the game without a prize, to which he stated he could not do that. He said he would follow up with us later and let us know why it was cancelled when clearly the math proved that the sales were the same. To this day, I have not received a call or email following up on this issue. The next day we went to the coffee bar and purchased a cookie and drinks. When my mom asked for her cookie on a plate, the server stated "you should have said that when you ordered, I already placed it in a bag." This is just an example of how we were spoken to throughout the cruise by staff. Simple requests were returned with demands by staff that we correct our actions, not vice versa. When ordering room service for breakfast, I filled out the form and placed it on our door Friday night. Saturday morning we received our food with MULTIPLE items missing that had been ordered. On Sunday, when I called room service the line rung for over 5 minutes, I called guest services and they ended up connecting me to room service. The food came but our milk had to be replaced with skim milk. Little things like this were just major disappointments. When you pay to be upgraded to concierge level there is a certain expectation of service and sadly this cruise was a major disappointment. My mother is booked again for this same cruise in March and I am hoping that she will receive different service. I also hope that we hear back from someone regarding our treatment and loss of time. I have waited to post my feedback regarding the cruise until I heard from someone that works for Celebrity, alas I have received no response from them. If you are looking for a relaxing 2 night cruise out of Miami, this is not the cruise for you. What was meant to be a quick getaway to relax ended up being a huge disappointment and waste of money. Read Less
Sail Date February 2020
This was cruise #4 for my wife (27) and I (29). First two were Royal Caribbean. We were on the MSC Seaside in November 2019 and had a great experience. The ship was beautiful, food was great, etc. However, we were supposed to be some of ... Read More
This was cruise #4 for my wife (27) and I (29). First two were Royal Caribbean. We were on the MSC Seaside in November 2019 and had a great experience. The ship was beautiful, food was great, etc. However, we were supposed to be some of the first people to go to MSC Ocean Cay on that November cruise on MSC Seaside, but the island was deemed not ready. We were given future cruise credit to compensate. We used that future cruise credit to book this 3-night cruise on MSC Divina that allowed us to visit MSC Ocean Cay. Embarkation day (Feb 18, 2020): We arrived at the Port of Miami around 12:30. The line was longer than I remembered. We got on board and to our room around 2:45pm. I heard from other passengers that they arrived around 1:30-2pm and only waited about 1 hour to board. So, maybe it's not good to arrive too early as we did. My wife had to use the restroom as soon as we got to the cabin. There was no toilet paper or tissue for her to use. I called for service twice, and after 30 minutes I went off to find toilet paper on my own, while my wife waited in our cabin restroom. Needless to say, we weren't impressed to start. There was also only one pool towel (supposed to have 2). When you consider that MSC charges you $20 per towel for not returning them, you want to make sure you at least start out with the proper number. We called and received another towel without any trouble. We then proceeded to the welcome buffet. We absolutely loved the buffet on MSC Seaside, and we thought MSC Divina's buffet was actually even better. It seemed like they had even more options, and of course the area was clean and the presentation of everything was immaculate. The safety drill was scheduled to start at 4:45pm. We arrived on time to our location after asking around exactly where "I" was. Of course, the rest of the crowd didn't show up until probably 5:15pm. The whole thing seemed disorganized. We were glad to get it over with. Dinner at the Black Crab at 6pm was great. We were seated with another couple, which was an unexpected but pleasant surprise. We tried to eat quickly so we would be outside for the 7pm sail away. However, at 7pm, the ship was still tied to the dock, access ramps were still connected, and it seemed like the ship was not going anywhere at any time soon. There may have been some announcement, but it was quick and difficult to hear if there was one. We continued to hang out on the ship and grab drinks until the theater show at 9pm. With the ship still in port at Miami, the cruise director greeted the crowd at the 9pm theater show and explained. A car had fallen off of a ferry with two people inside, and search efforts were obstructing the exit of our ship. She assured us we would be underway around 11:30pm. We did not hear any further announcements. Around 1am, my wife and I went to sleep, hoping to wake up in the Bahamas, but wondering if we might wake up to still find ourselves in Miami. Around 3:00am, we were awaken by the rumbling of the ship's engines and propellers maneuvering us away from the dock. Alas, we were on our way. As we hit the open seas, a constant repeating loud banging was keeping me awake. After realizing it was coming from the balcony, I went outside and realized that the door that separated our balcony from our neighbor's balcony was not locked. It was swinging wildly in the wind, banging loudly on the wall and chairs. I propped a chair up next to it to hold it still until the morning. Not major, but this, along with the lack of toilet paper/tissues, and the missing beach towel painted a picture of inattentiveness in my eyes. I should note that our first cruise with MSC we had an Aurea balcony, and on this cruise we were Bella. I think I saw the difference. Freeport, Bahamas (Feb 19, 2020): Due to the ship's late departure from Miami, all excursions in Freeport were canceled. Luckily, we did not plan on getting off the ship here. The weather was beautiful, and we found great tanning spots on the ship after a nice workout at the gym. We were starting to feel the way we felt on our first MSC cruise - beautiful ship, beautiful people, unlimited drinks, and great food. Shows that night included an extreme acrobatics show and Beerprov comedy. Beerprov was funny on Seaside so we tried it on Divina. It's essentially just a group of stand-up comics doing improv comedy. It's funny the first 1-2 times, but the routine was basically the exact same on Divina as it was on Seaside. Still pretty funny since they are improvising. The Extreme Acrobatics show was awesome. It wasn't just acrobatics. There was a young man singing who was truly inspiring. He really had the crowd engaged. Very fun show to watch. MSC Ocean Cay (Feb 20, 2020) This was the main event! The reason we booked this 3-night cruise in particular. We were supposed to get to see this island back in November, and now here we finally were. At first glance, the island looked clean - white sand, freshly painted colorful buildings, and clear water. We were worried about finding spots on the beach on this small island with potentially 4,000 ship passengers roaming around. However, this island is designed in such a way that it has the beach area of an island 10 times the size. There were open beach chairs everywhere. There were bars conveniently located around the island. Snack shacks were scattered around, with one main dining area more centrally located. Alcohol packages and food are included on the island. It was very easy to go back and forth from the island to the ship, since the ship was docked. We hung out at the beach all day, went back to the ship for dinner and to change clothes. Then we went back to the island at night for the lighthouse show and dance party. We had a great time. This stop made the entire cruise. It was great to be able to hang out on the island at night and not be rushed back to the ship by 4-5pm. We were told to be back on board no later than 10:30pm. Read Less
Sail Date February 2020
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a ... Read More
Overall, I loved the MSC Divina and I would highly recommend it to anyone who would like to take a cruise on it. However, it has its pros and cons in each category. Cabin: This category has no cons, my cabin was incredible. I had a balcony room and it was a great size for a cruise ship, even bigger than some hotel rooms I have stayed in. The bathroom was also great and the shower had a great design where you could push the doors in if you want more room when you are not showering. Overall, the cabin was one of the best things about my cruise. Dining: The food on the ship blew away my expectations. I keep hearing so many bad reviews on this topic meanwhile it was incredible. The buffet was insane, the other restaurants look excellent, and even the Black Crab, the main dining hall, had some amazing dishes. Now, there were some dishes I ordered that were weird and that I didn’t like. However, the dishes that were good totally overridden the bad ones. The New York Serlion Steak was one of these amazing dishes that I would highly recommend. In addition to the restaurants, there were also many other food spots in the ship. I loved the one in the Plaza del Doge. There was a bakery there that gave complimentary desserts. The pistachio cream cake there was the single best item I had on the cruise and cake that I had in a long time. As a result, the food itself was a huge factor in my good experience on this cruise. Embarkation: Ok, this was horrible. We were standing in a 3 hour line to get into the boat and they didn’t even offer the guests anything to compensate for this. The people that have ridden MSC said that this has never happened before so I don’t know what happened. In addition, the muster drill was crazy since there was direction and nobody could hear the announcements. Lastly, there was a ferry accident in the Miami port, which delayed our ship until 3am to depart. This was not their fault but they did not do a good job communicating the matter to us. They really need to improve on this. Activities and Entertainment: The cruise line did a great job in both categories, as they had so many activities and entertainment all over the ship at all times. I would highly recommend this cruise because of this. Recreation: This cruise shop has great facilities, including amazing pools, hot tubs, workout machines, and even a sports arena. I loved these facilities and I hope that other ships have facilities as good as this ship did. The one thing I would improve on is the water slide because I got stuck in it due to it being too flat. Public rooms: This ship had many great bars and beautiful public areas with many different varieties of entertainment in each of them. I especially loved the black and white lounge and the atrium. Service: Like the food, there are many bad reviews on the service. However, the staff treated us very well. They were very helpful and attentive. Overall, they made my cruise experience much better. Private Island: This place was beautiful. The beaches were incredible and the food on the island was great. In addition, they had amazing activities and excursions on the island, including jet ski tours, parties, and even a lighthouse light show. It was probably one of the best things about the cruise. Value for money: If the cruise was this good for the low price I got for it, it was obviously worth it big time. As a result, I recommend this cruise for anybody who thinks of taking it. Remember to not reflect what the cruise could be like based on only bad reviews and take all of the reviews into consideration. Read Less
Sail Date February 2020
We just got off a three day cruise on the MSC Divina and had a wonderful time and experience!! It was our first time cruising with MSC. Here are some of our thoughts on the cruise. The embarkment process was fairly routine. We arrived ... Read More
We just got off a three day cruise on the MSC Divina and had a wonderful time and experience!! It was our first time cruising with MSC. Here are some of our thoughts on the cruise. The embarkment process was fairly routine. We arrived around noon and got in line to check in. It seemed a little slow, maybe took about an hour to get us checked in. We got a boarding group number and had to wait for a while before they started to let us on board as they were running behind. We were on the ship by 2:00pm and able to get lunch. While you can't tell from the outside, the inside of the ship is very beautifully, and uniquely, designed to where you understand why MSC likens it to Sophia Loren!! The ship has many different bar and lounge areas, most of them with an Italian flavor, for guests to hang out at and relax in and take in the various entertainment options that were available to us. Overall, it was a very pleasant environment to be in. We thought that the entertainment options on the Divina were one of the best that we've ever encountered on a cruise. The nightly productions were extravagant and entertaining. There were multiple musical sets and bands throughout the ship offering a variety of music to please all. I thought the quality of the musicians was a cut above and we loved spending time in the evenings before dinner hanging out in the atrium listening to music while sipping on an adult beverage and chatting with our fellow cruisers. The food on the cruise was good, nothing special to distinguish it from any other cruise, other than their made from scratch pizzas. The breakfast buffet was fine with the usual assortment of breakfast items. The lunch buffet is somewhat limited in terms of what was offered, with a daily dose of pastas and other items. As noted above, their pizza was excellent and available anytime. We did the sit down dinner and were pleased with the service and the quality of food. We did not try any of the specialty restaurants, so unfortunately cannot tell if any of them were worth spending extra for. We had the basic drink package, which comes in handy. While the package that we got limited us to drinks that were $6 or less, it was fine for the most part. It would have been nice if MSC would allow you to use the package for more expensive drinks and just charge you the difference over the $6. However their policy is to charge full price, which meant that we tried to stay within the $6 range. One thing that we struggled with was getting our preferred dining time. MSC for some reason assigned us early dining (6pm) while we wanted the later dining time. Usually on other cruise lines it is not an issue to get it switched. However, I twice called MSC's customer service before the cruise and they could not help me change it. I tried changing it when we were checking in at the terminal, only to be told that we had to do it on the ship at the restaurant. When we tried to do it on the ship, the maitre d' told us that no table were available and the best he could do was put us on standby. So when we came back for the later dining, he acted like he might not be able to accommodate us. At which point, I got a little upset with him and told him in no uncertain terms that we felt like MSC was lacking in customer service and in taking good care of their guests. I also shared with him how hard we had tried to get it corrected. Whether he got tired of dealing with me or I might have actually said something that resonated with him, he told me to wait a few minutes while he found something. Which he did and we were able to get the later seating for the rest of the cruise. So that turned out fine in the end. As for the ports we visited, our first stop was at Freeport, Bahamas and it's an okay port of call with limited things to see and do. We had been there before and toured the island, so were content this time to just hang out at the cruise port visiting the local shops and having a drink at Senor Frogs. Our other stop was to MSC's private island called Ocean Cay!! Firstly, it's brand new and we were one of the first ships to stop there. Wow, what an awesome place!! It's literally a private oasis with different beaches all over and a fun way to spend the day. The ship was didn't leave till 11pm and so they had evening entertainment on Ocean Cay, highlighted by the Lighthouse light show. Really a must see and experience!! Disembarkment was fairly easy and hassle free. MSC assigns disembark times based on cabin numbers (with the flexibility to get off early if needed) which makes for a simple, yet effective system. We got into Miami early and when our number was called, we breezed through customs and immigrations. Overall this was a very good cruise, one that I would highly recommend. We loved the ship, loved the entertainment, loved the service, loved their private island. However, I am not impressed with MSC's customer service system with long delays in getting a hold of the rep and finding out that they are very limited in how much they can help you. Also, not a fan of being assigned a dining time that is not what we wanted. I think that MSC will have a challenge winning over American cruisers if they cannot change their customer service system. Which is why I did not give them 5 stars. Read Less
Sail Date February 2020
We have been cruising for the last 12 years, in Europe, the Caribbean, many times. We chose MSC to check on a different cruise line.We went on the 3 nights to the Bahamas, and it was a birthday gift from my husband. It began all wrong, 2 ... Read More
We have been cruising for the last 12 years, in Europe, the Caribbean, many times. We chose MSC to check on a different cruise line.We went on the 3 nights to the Bahamas, and it was a birthday gift from my husband. It began all wrong, 2 hours to check in, I have never seen a line so long in a cruise to check in, it was terrible. It looks like they don't have enough personnel. The ship is nice, well maintained, and it is clean, our room is a balcony one and we chose Fantastica, so we can have "some" benefits... we did not have it at all. Our dining experience has been the worst of all. We were assigned a dining time and table, which we requested to be changed, of course, nobody took care of it. The crew treats you very bad, all of them are on a moody mode. The restaurant "manager" was very rude, and in general all of the customer service crew were very rude. My husband and I finished having dinner at the Buffet on deck 14. They are not practical at all, you have to register a CC or debit card within 48 hours after departure. There is a $250 pre-authorization that you get, and you will have problem after you spent those $250, we could not charge Casino cash to our room because of "insufficient funds", we could not have any drink, because of "insufficient funds". Went to the customer service, but even with two cards assigned to my cabin, we still could not buy anything additional. We have never felt so limited, we always traveled before with Royal Caribbean and NCL and was super nice, very good customer service, and you put a CC on your card and that is set, all you consume or buy goes to your room card and voila, everything works, but not in MSC Divina. We felt very frustrated. When we got to Ocean Cay I called customer service to check my account and make sure I can use my card, they told me everything was ok, and I could buy anything I wanted. We went to the Island, it is very nice, after a while of being there, We were thirsty and wanted to have a drink. When we went to buy a bottle of water and a Pina Colada, we could not, our card "did not have credits/funds". I was very frustrated and had to leave the island in order to fix the problem. The staff at customer service just apologized because someone did not update the system. Horrible. The entertainment is very poor and mediocre, the first night was "Autumn in Paris" a 30 minute show, with acrobatics and tango, the second day, the show was called "Extreme", with more acrobatics, the same dancers of the day before, but with lack of taste, we left because it was really bad. There are not much activities to do on board. I don't think I would travel again with MSC. Read Less
Sail Date February 2020
Although I’m listing cons, we did have a fantastic time and I doubt any of this will be a reason not to cruise on this ship. This was our 47th cruise and we’ve loved them all. These short trips that the cruise lines are offering ... Read More
Although I’m listing cons, we did have a fantastic time and I doubt any of this will be a reason not to cruise on this ship. This was our 47th cruise and we’ve loved them all. These short trips that the cruise lines are offering these days are a great way to binge on food and fun, but not for too long! CONS “My Time Dining” The “My” isn’t referring to the passenger. “My” refers to R.C. We were told (and so were other guests we encountered) we could have 5:45 pm for “My Time” and that’s it. Even 6:15 pm wasn’t an option, not on the first day, or on any future day on the cruise. RC needs to expand the restaurant to other venues, or something, to allow “My time” to literally mean what it indicates. Hygiene The ship needs to refill the soap and the hand sterilizers. Around 50 percent of them were empty and most of the soap dispensers only gave out a tiny amount of soap that was barely visible. The entire pool area wasn’t just wet with puddles from wet feet, the floor drains were clogged so passengers had to wade through huge pools of water. Public toilets did clog up a couple of times. Activities There were plenty of water activities, however the water was icy cold so I wasn’t able to participate. The games I wanted were located in the teen area, so I couldn’t participate there either. Staff Not all workers are RC employees. Spa staff and even the DJs are not employees. The DJ on the private island was actually a guest. You could tell immediately since he was unnecessarily rude. Also, at Hush Night (when guests wear head sets and dance to the music of their choice) there were only 2 choices since they had only 2 DJs. Guess there’s a shortage of DJs and you take what you get. Annoyances The announcements telling passengers of the day’s activities (which you can read about in the daily program) are loud, frequent, and annoying, even more so since they do it all over again in a foreign language. English is bad enough. Passengers need to line up at a one-person booth to scan out towels. If you go for lunch or participate in an activity you need to check them back in (in case they disappear) then stand in line again to get another. The cafeteria is closed between 3:30 and 5 pm so if you want a beverage there’s only the alcoholic drinks at the bars available. The “zoom” speed internet wasn’t nearly “zoomy” enough for me. The ilounge is not manned. Front desk called them and I waited around for an hour for an ITT person, then gave up. The app that R.C. has didn't work for me, then again, I'm not very tech savvy. PROS Loved the singing guitarist and his dancing assistant at the cafeteria entrance encouraging guests to wash their hands, and there were plenty of sinks to do so. Not all soap dispensers provided soap though. This cruise was short so we were OK with an inside cabin. We had 9329 which is right in the foyer area next to the elevator which sounds awful for noise. Not so, I highly recommend it or the same cabin on another floor. However, the wall to the cabin next door was thin and had 2 kids who woke up early. Actually they didn’t bother me so much, they’re kids after all. It was the father’s loud voice talking to them that woke me up each morning. Guess I could have done the same at 1:30 am but I had more consideration for the kids. Read Less
Sail Date February 2020
MSC Seaside was the worst cruise ship we have ever taken. This is our 9th cruise and first (and only) with MSC. The food was fair at best. We stopped going to the formal dining room after the third night because the food was so poor. The ... Read More
MSC Seaside was the worst cruise ship we have ever taken. This is our 9th cruise and first (and only) with MSC. The food was fair at best. We stopped going to the formal dining room after the third night because the food was so poor. The buffet was a better option. The room often had strong sewer smells especially when we were at port. Some crew members were unhappy and short with cruisers. They pushed eating in the special dining rooms $$ (we were approached at least ten times a day times 7 days). They advertise bowling, ziplines, water slides, and 5D cinema. Those all came at a high high cost. You basically get a room, fair food, and dinner show (if you reserve it). The ship cancelled our excursion because not enough people signed up for it and refused to give us a full refund. Best to go with a different cruise line!!!! Read Less
Sail Date February 2020

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