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550 Mexican Riviera Romantic Cruise Reviews

We chose this 7 day cruise to try out Princess again after sailing many years with Holland America Line. HAL has decided to remove their Big Production Shows and replace them with BBC Earth and we have found it not fulfilling enough, ... Read More
We chose this 7 day cruise to try out Princess again after sailing many years with Holland America Line. HAL has decided to remove their Big Production Shows and replace them with BBC Earth and we have found it not fulfilling enough, especially while being on a 36 day cruise not knowing ahead of time about the cancellation of the shows. Having a movie of a musical in the big theatre just doesn't cut it We were blown away with the activities and entertainment on Princess. Princess also has Medallian Class on some of their ships. It is an incredible device that you wear instead of carrying a room card. You download the Medallian app for check in, order drinks or a meal from it and a server will find you. Also as you approach your cabin your door will unlock and lock when you walk away. We are coming back to Princess now. Just loved being on the Royal Princess ship. Read Less
Sail Date January 2020
We were on a casino comp cruise. We were initially assigned an interior room. A month before the cruise Norwegian sent an email advising we could bid for an upgrade. The link takes you to a bid screen with a graph barometer indicating ... Read More
We were on a casino comp cruise. We were initially assigned an interior room. A month before the cruise Norwegian sent an email advising we could bid for an upgrade. The link takes you to a bid screen with a graph barometer indicating your bid strength. The range poor to excellent. I bid $165 Per Person right on the first tick over from "Fair" to "Good" $165. Per Person total $330. Which in our case was a small supplement to pay. NOTE: for our Casino cruise we did have to pay a $100 per person admin fee plus Port fees and Tax of $144.14 Per person. To get on the cruise for two passengers was $488.28 (interior room) not including Bid. Now add the Upgrade Program Bid for Balcony which was accepted at $165.00 Per Person FINAL Total for two people in a Mid Ship Balcony was $808.38 Norwegian offered us ONE free perk. We chose 100 minute internet package. My husband requires internet to work and he agreed to join me with the hope he could get some work done. Norwegian sent a few more emails to up sell drink packages and shore excursions and an unlimited Internet package. This internet pkg was $99 (only one device can be on but we switched from lap top to phone very easily). Download the app on your smart phone, it was handy. I strongly suggest if you need Internet to purchase this if its offered, if you wait till you get on the ship it will be much more expensive. I recommend purchasing the communication option for $9.95 per person. This will enable you to text, call and send pics to your cruise mate. It was great to use when we needed to meet up, and touch base . The internet worked great for me, checking email, banking, and posting pics, etc. However, using it for my husband"s software work, and online meetings, it barely got him by, but he managed and was satisfied. I set up low expectations due to my experience with other cruise ship internet packages. Unlike my Carnival set time dinning experiences, the Free Style dining was awesome. I can not stress enough how important it is to book your dinner venue well before the cruise. Especially if you want a 5:30 to 7pm time. I noticed while we breezed to our table (during the 530 - 7pm hours) , the other passengers who did not have reservations were in line and waiting . The same goes for your onboard Show Productions. We were able to go inside right away/no line and find great seats with our reservations. Go 20-25 minutes early to get the best seats as it's open seating for all shows. The Magic Act, go even earlier you will need to get up to the front portion for the theatre to get a good view of Po's magic. Using the reservation options I was able to time dinner at 5:30 so I could make my 7pm show times. I highly encourage spending time reviewing the online planning tools The website scheduling tools were very helpful, go online early so you can get the times you want. American Dinner is a specially restaurant, charging for ala carte with the exception of Breakfast which is complimentary. I do not recommend paying extra for the Texas BBQ restaurant "Q" The entree charge of over $20 ($48 bill after gratuity ) for pulled pork , beef brisket, no drinks, wasn't worth it. In my opinion its an unnecessary expense for those of us that have access to Texas/good style BBQ ,and pay the same if not less for superior taste and quality. Highly recommend the the Luxury Sailing and Snorkeling Excursion Tour, however if you are into decent snorkeling conditions book it after April when the water is clear. Though the snorkeling wasn't great , the sailing, food, service and the impromptu whale watching made it AMAZING and still an outstanding value! Recommend pre purchase the water package, it was inside our room when we checked in. First and Last day : Be prepared for long wait lines when embarking and disembarking. We found the Observation lounge a quiet and not a crowded place to wait for our call to disembark. The Observation lounge offered a limited continental type buffet, but for us it was enough. The expected dreaded safety drill did not come .... it was quick under 25 minutes, point by point emergency instruction, organization excellent, you report to a specific person upon arrival to your muster station he/she checks you off the list. Our favorite dinning option was Savor for a sit down breakfast. Pound cake French Toast was yummy .. the fresh fruit was flavorful, and a nice variety. Dinner we enjoyed Taste, we were fortunate and got table #73 a table for 2 at the window twice!. Its hypnotic watching the ocean as the ship powers through it. I didn't care for the Manhattan dinning room. Its grand in style, extra large space two story ceilings , your table will most likely be some where in the sea of tables. Savor was a nice place to relax for dinner, intimate vibe like Taste. Every wait staff we had contact with was happy, friendly, caring, and took pride in the food they were serving. Casino: Spacious, lots of current games, however if you are a smoker , the casino has a separate small glass enclosed cube room with maybe 55 to 60 machines. and table games . Read Less
Sail Date January 2020
This is our 10th cruise with Princess and first on the Royal ( though we have sailed on her sister the Regal 2xs) . The ship was wonderful, from the mid ship balcony room to the lux Thermal Suite ( called “Enclave”). The only ... Read More
This is our 10th cruise with Princess and first on the Royal ( though we have sailed on her sister the Regal 2xs) . The ship was wonderful, from the mid ship balcony room to the lux Thermal Suite ( called “Enclave”). The only downside was one of the two production shows had technical difficulties and could not be shown. We didn’t care much for the comedian or vocalists. But HUGE upside -The Diamond Trio! They played every day in the Piazza and at night in Wheelhouse bar. They gave us many opportunities to dance! Very good musicians ! Also Zumba instructor Nat was the best I’ve had in all 10 cruises! Overall we had a great time. Princess does needs to update their MDR menus, as they are showing their age and sameness. Our excursion in Cabo “Santa Maria Sail and Snorkel” was one of the most fun we’ve ever taken. Would definitely do it again. We booked the estuary cruise in Mazatlan against my better judgement. Mazatlan is full of trash and everywhere they took us -the harbor, the estuaries, the coconut plantation- were covered in garbage. Clean up your act Mazatlan! PV excursion to Majahuitas and Yelapa was pretty fun-Yelapa not so great.If you want to buy ANYTHING in Yelapa bring pesos, because they won’t make change in American and will swindle you on the exchange rate. Read Less
Sail Date January 2020
The food was OK. The service in the dining room fair. The entertainment poor except for the comedian who was great. On Thursday night the cruise director waited until every passenger was seated to announce that the show was cancelled ... Read More
The food was OK. The service in the dining room fair. The entertainment poor except for the comedian who was great. On Thursday night the cruise director waited until every passenger was seated to announce that the show was cancelled because of technical problems? Too many passengers. Elevators small and slow, the waiting was sometimes 5 minutes long. Royal Princess needs better photographers who actually know photography. Too many pictures and paper wasted. How can they allow passengers to come in the dining room dressed in shorts and t-shirt? Formal night in jeans or shorts? What happened to formal night? What happened to their promenade deck? We have been on Princess at least 10 times. This was not our best experience. Our next cruise is on Holland America this summer to Europe. The pizza is always good. We will wait until Princess brings back the Ruby to sail to Mexico again Read Less
Sail Date January 2020
We selected this cruise because we were originally booked on a cruise to Cuba (with a different cruise line) which had to be cancelled due to our government's policy that US citizens can no longer travel to Cuba. And, our 20th ... Read More
We selected this cruise because we were originally booked on a cruise to Cuba (with a different cruise line) which had to be cancelled due to our government's policy that US citizens can no longer travel to Cuba. And, our 20th wedding anniversary coincided with the cruise. This was our 72nd cruise. We have sailed on Azamara, Crystal, Celebrity, Holland America, Princess, Raddison, Royal Caribbean, and Viking. So, my opinions are based on comparing this cruise experience to those we have had in the past. First of all, I wrote a letter to NCL's CEO more than a month prior to the cruise and never received a reply. I also emailed two different customer relations staff prior to the cruise and never received a reply. I did not call because I have a hearing disability and email or mail works best for me - I mentioned this within my communications to all three of them. I felt the lack of a response reflected a lack of customer service and basic customer relations. In addition, on several documents, I indicated that we would be celebrating our 20th wedding anniversary during the cruise and the date. On other cruise lines they typically bring a piece of cake to your dinner table on your anniversary and/or the Captain sends a card. Nothing was done and I found that disappointing. Embarkation was slow but considering the number of passengers I was not surprised. I can say, however, that our luggage was delivered to our cabin quickly. Given the number of passengers, my husband and I decided to walk off with our luggage at the end of the cruise to be among the first off the ship. Apparently, half of the other passengers shared the same idea and we stood in line - actually there were two long lines. It took quite a while to make it off the ship, to the terminal and through customs. We booked a mini-suite which turned out to be a waste of money. It was small by comparison to a Princess mini-suite and also regular balcony cabins we have had on other cruise lines. I never met our cabin attendant. The grab bar in the bathroom was broken and trim was peeling off the front of one of the shelves in the closet. A bottle of champagne was delivered to our cabin without ice or glasses. When my husband inquired about ice, he was told to go down to Deck 6 to get it! We were told the ship was refurbished in 2019. Staff could be seen cleaning throughout the ship. So, in general, things were in good shape - with the exception of the things I mentioned about our cabin. I was disappointed with NCL's policy banning passengers from bringing on bottled water. Also, I thought it was curious that they no longer have plastic straws (an attempt to save the environment) yet they use plastic disposable cups - rather than plastic reusable (washable) glasses. The dining in the three "complimentary" dining rooms was good, as was the service. We never had to wait to be seated. We ate at two of the specialty restaurants and they were both very good. We ate lunch one time in the Garden Cafe (buffet) and I got sick from something I ate there. So, we did not return to eat there for the rest of the cruise. I would have to say that there were more daily activities offered on the Joy than on other ships we have cruised on. That being said, the noise level was horrible when popular activities were taking place in the Atrium. The sound simply took over. It was often impossible to find a place to sit it is Atrium during popular activities. The ship apparently can accommodate 5000 passengers. We were told there were "only" 4200 on our cruise - I could not imagine 800 more people! I thought winter school break for kids was over but the number of children on board indicated otherwise. Elevators were very slow - again, due to the volume of people trying to use them. I did not care for the elevators because they did not have the typical illuminated floor information. Instead there was a TV type monitor with a continuous loop playing pictures of the production shows. The lack of traditional floor information was confusing for many people. One thing I thought was a good idea is that the hall carpets had schools of fish swimming in the same direction - the direction was pointing to the front of the ship. A gentleman from Cruise Critic, and his helpers, organized a very nice Meet & Greet as well as other activities. My thanks to Mark et al. I feel the Joy is really a ship for young families with children. Given that, and our experience on this cruise, it is unlikely we will book again. Read Less
Sail Date January 2020
This was our second trip to the Mexican Riviera. As before, Princess offers superb service to everyone. Our excursions were great, and I must mention that we visited Salsa and Salsa in Mazatlan for the second time and it was great again! ... Read More
This was our second trip to the Mexican Riviera. As before, Princess offers superb service to everyone. Our excursions were great, and I must mention that we visited Salsa and Salsa in Mazatlan for the second time and it was great again! We don't get excited about the singing and dancing shows, but the Brent and Sarah magic show was good and A. J. Jamal was hilarious both nights. We could have seen his show every night. The piano crooner was not as good as before (A. J. Clarke is phenomenal), but Crooners bar has excellent service. The Cruise Director, Marcus, was a hoot and was readily available for questions, a quick chat, or a friendly wave. Very high energy. Embarkation and disembarkation were both highly organized and quick. Very classy ship, service, and meals. Our waiters were also phenomenal and we missed them as soon as we left. We would definitely go again, and we will always choose Princess. Read Less
Sail Date January 2020
So incredibly nice to leave from San Diego! We had a very relaxing time. If you are looking for negative you will find it. Staff was so nice and helpful. Food was good, we ate in dining room and buffet. We both found plenty to eat ... Read More
So incredibly nice to leave from San Diego! We had a very relaxing time. If you are looking for negative you will find it. Staff was so nice and helpful. Food was good, we ate in dining room and buffet. We both found plenty to eat that we liked and a few things we did not. We enjoyed the salad bar and the pizza was delicious! My husband thought the gym was the nicest he has experienced on a ship.Embarkation was simple, organized, and efficient, debarkation was very quick as long as you listened to instructions and were patient. Cabin was nice, balcony for us was key to relaxation! We would definitely go with Carnival again. Variety of activities available onboard for all ages. We walked around Catalina and did not exit ship in Ensenada. Fun to watch people who did though! Yes, the ship was showing some wear and tear but the crew was working hard everyday to keep it clean. We have cruised Disney, Princess and Holland America. They all have pros and cons. I hope Carnival and other cruise lines continue departure from San Diego. OH if you like to have a straw with your cocktail you need to pack your own! ( or pay $6 for five straws ) Read Less
Sail Date December 2019
Carnival Miracle did a great job and this was one of our favorite cruises. We've been on Royal Caribbean several times,and 5 on Carnival.The negative reviews made me weary,YET,they were proven to be sooo wrong. Embarkation ... Read More
Carnival Miracle did a great job and this was one of our favorite cruises. We've been on Royal Caribbean several times,and 5 on Carnival.The negative reviews made me weary,YET,they were proven to be sooo wrong. Embarkation was smooth. Service in all areas was great. Balcony Cabin was very clean,very comfortable beds,good towels. Food was awesome!! Main Dining Room did a fabulous job! Public areas were very clean and well maintained.Very cool decor thru out ship. Casino was fun and very large. Spa-The best massage ever had.(didnt go into port,so pampered myself all day) Good choices for music areas for which you can choose from. New Years Eve was sooo fun and festive-champagne was served,hats,etc,Live Music ! We will go back on the Carnival Miracle.(She'll be in dry-dock in Feb) Kudos to Carnival! Note-We love to cruise and fell blessed to be able to enjoy cruising. Ignore the negative reviews-so not fair,especially since we had over 15 to compare to. Hubby isnt easy to please,and was extremely content with all aspects of this cruise,and insisted I write our review. Read Less
Sail Date December 2019
This was our 7th annual New Years Cruise with Carnival. We were excited to be on a new boat, and were looking forward to our trip. Although overall we had a great experience, Carnival Panorama seemed to try very hard to not make it a ... Read More
This was our 7th annual New Years Cruise with Carnival. We were excited to be on a new boat, and were looking forward to our trip. Although overall we had a great experience, Carnival Panorama seemed to try very hard to not make it a good trip. I will start with the negatives, and move on to the positives: Walking on board was a huge disappointment for us as we were used to walking on to a large and sprawling atrium. This one is 3 levels high, and we did not even enter the boat at the atrium itself. The floor to ceiling video projection pillar is very cool. But it was not the atrium we were used to on other ships. Checked luggage. Two of our three bags arrived right on time. Our third bag (the one with all of my girl-friend's clothes) did not arrive until nearly 6 pm. When I asked about this from a luggage person, I was told that it was because one of our bags had an item confiscated, and suggested I go to guest services. I said there was no way an item would be confiscated as all it had was clothes. But he insisted. So I went to guest services. After waiting for 35 minutes (the line was full of people having difficulty with their keys), I was told that the bag would probably not arrive until 7:00 pm and that was their policy and that I could read the website and find out the same thing (I did read it, Carnival, and nowhere does it say that your luggage will arrive 2.5 hours after departure). The bag finally arrived, but well after the time we were hoping to have dinner in the dining room. Dining room. Carnival hub allows you to request a table and not wait in line. We did this three times, and never once did it work well. We were told to go to one part of the ship and we went there, and then were told our table was not available at that restaurant, and we had to go elsewhere. Every time we went to the dining room they couldn't find our correct table from the app and we had to wander around following someone trying to find it. The service was ok. However even though we requested it, we were never seated in a spot in the dining room where you could watch the show the servers put on. Room-service. We like to take advantage of the limited breakfast delivery service and like to put in an order for coffee, cereal, and bagels to start our day. Never once did our order come correctly or on time, and once not at all. They advertise that if you put out your order by 3:00 am, they would deliver. On New Years Eve we put out our order at 1:30, and the next morning it was still on our door. The "Liquid Lounge" theater where the nightly shows are put on was a huge disappointment. The shows themselves were outstanding. But the theater is way too small for 4,000 guests. On the last night guests were lining up 3 hours in advance to get a seat. We estimated that MOST of the seats are obstructed in some way - both upper and lower level. (Tip - they will allow you to stand at the bar for the show which was by far the best "seat" we had). The "Limelight Lounge" served as the venue for the comedians and the New Years Eve night-club. It also had Karaoke. While the lay-out was great, it was WAY too hot and stuffy most of the time. Even the DJ complained about it. This stuffi-ness was present many times around the ship and in the cabin. Be prepared to pay extra: Everywhere you go on the ship there are people trying to sell you stuff. Every time we ordered a drink, the server requested we make it a "double shot for just $2.00 more." They were often annoyingly insistent. It was difficulty to walk across the ship without someone shoving a "raffle ticket" in your hand requesting you come back to hear their sales pitch. There are multiple dining options, but almost all of them have extra costs. "Open Times" are not as advertised. On our last day the only thing we had left that we really wanted to try was the Mongolian Wok restaurant which states they are open until 2:30. We got there at 1:15 and were turned away because they were "too busy". Another time at lunch in the lido buffet one of the buffet bars was randomly closed at 2:00 - even with food still there. I just wanted a bread-roll and was told I would have to go to the other buffet. It rained on us during one of our port days. No problem with rain, it's unavoidable. But what really bothered us is that on the lido deck the rain pools up in the bar area. You cannot walk across even the covered areas of the lido deck without walking through an inch or two of water. The PROS of Panorama: THE ENTERTAINMENT IS BETTER THAN ANY WE HAVE SEEN. As at least one other reviewer said, the Rock Revolution is better than any show we have seen on Carnival. THE FOOD IS OUTSTANDING. Guy's burger joint is an upgrade. Even better is Guy's "Pig and Anchor" - even though there is almost always an extra cost. However we went down during our first sea day and it was a free buffet with some of the best barbecue we have ever had to be sampled. We ended up paying extra for two dinners there because it was so good, and the extra cost was not extravagant. The taco stand was also a favorite as they make fresh tortillas as you order, and are some really great tacos. THE CABIN STEWARD "RICKY" WAS OUTSTANDING! Ricky really went above and beyond for us. We had a bottle of champagne that we were saving for our last night, but Ricky made sure it was always on ice for us. CLOUD 9 SPA IS AN UPGRADE! We have done several cruises with Cloud 9 amenities, and we liked this one the best. Although the whirlpool is way smaller, it was overall a better experience. We just got back today and both agreed that was a good experience and we do not regret it. But we will not be going with Panorama ever again, and may give up on Carnival all together as the direction that the company seems to be going is to pack more nickel-and-dime opportunities on their ships. Read Less
Sail Date December 2019
This was our 12th ocean cruise (Seabourn, Cunard, Celebrity, HAL, RC) and first on Princess. Our expectations for such a large ship during the New Years week were not real high and I am pleased to say Princess exceeded them by day 3. ... Read More
This was our 12th ocean cruise (Seabourn, Cunard, Celebrity, HAL, RC) and first on Princess. Our expectations for such a large ship during the New Years week were not real high and I am pleased to say Princess exceeded them by day 3. The ship sparkles and everything works (except the Ocean Ready app). Embarkation was remarkably smooth given the passenger overload (3900+ with 600 kids). We quickly found our way around. The only snag was late delivery of one bag, but it made it before the first seating. Nice cabin (Caribe deck balcony, C521) on the small side as expected. Good storage, some bedding blocking under bed storage but 2 large bags did fit. Bathroom spotless and smallish. Cabin steward rarely seen, but she did an excellent job. We selected traditional dining, early (5 PM) seating. Our alcove has space for a family of 40 and a table for 2 (us). I feared we would need to request a seating change but our neighbors were thoughtful and pleasant. We enjoyed their company! Seating is always a bit chancy of course, so we lucked out. Service staff average to good. The buffet service staff was exceptional! Really, they were attentive, efficient and pleasant. The ship was crowded, but we had no trouble with clean seating. Breakfast, most lunches, one dinner (late excursion) were all good experiences. The Bavarian buffet on our late excursion day was excellent with plenty of variety and good food. They could improve their spelling (Barbarian meatloaf - LOL). Marichi trio was excellent and they played easy listening, dancable tunes beyond classic Mexican fare. Other groups were okay, except one piano player's voice - she was grating to the ears. Production shows were okay, but we don't cruise for the shows. The comedian (2 nights) had some irritating mannorisms. Despite that, I was in tears the second show! We had to move around a great deal to find suitable ballroom style dancing, but we enjoyed all seven nights in multiple venues with different groups. The DJ drove us out of one venue because he played the music way too loud - Don't they all these days? OSHA would require ear protection... We generally don't review shore excursions, but our Cabo whale watching was fantastic. For 2 hours, 12-15 blows every 15 minutes, one about 30 feed from the boat! I don't think I would find such intense watching ever again, so won't even try! The ocean Ready app was very poor. I was constantly logging back in. It may have been better if we had purchased internet, however for a 7 day trip we want to escape and don't bother. Only significant low point is the breakfast room service menu. Only entree option is the Princess version of an Egg McMuffin! Shame on them! Getting off the ship was a breeze. Would we do it again? We put down a future cruise deposit, so the answer is yes. For the right itinerary and dates, Princess is on the list for future trips. Read Less
Sail Date December 2019
If you're looking for an extra special way to spend NYE don't book this cruise. You pay a premium to fly & cruise at this time of year so you expect the ship would really go the extra mile. Holland America has a reputation ... Read More
If you're looking for an extra special way to spend NYE don't book this cruise. You pay a premium to fly & cruise at this time of year so you expect the ship would really go the extra mile. Holland America has a reputation for catering to an older crowd but this trip made me feel like I was on a Disney ship and all the problems that travelling with "little darlings" entails.( ie ice cream fights in the Lido buffet, throwing objects during the Main stage shows, and you can imagine what the diapers in the pool caused.) Don't worry about dressing up for Gala Nights. People came in wearing raggy cut-off, well worn logo T-shirts, flip flops, etc. New Year's Eve itself was just a regular cruise event - nothing special set up. A band was setting up by the pool but didn't start till 11:30 if you wanted to sit around and wait. Certainly not a dancing area. On New Year's day, there was no evening show and even OnBoard Billboard (one of the more popular events) did not have a show. I realize it was a good time for families to travel, but you could easily pick out the ones that trained their children on proper behaviour or manners and the ones that assign that responsibility to others - in this case, cruise ship workers. Read Less
Sail Date December 2019
Should have researched more .. horrible experience.... even the elevator crowded all the time. You are like a cow in a cattle call line EVERYWHERE you go....huge line ups. Going off and on excursions same thing..BIG borrible to get on ... Read More
Should have researched more .. horrible experience.... even the elevator crowded all the time. You are like a cow in a cattle call line EVERYWHERE you go....huge line ups. Going off and on excursions same thing..BIG borrible to get on and off boat. We had a four hour wait to board the boat it ..... which was the start of a complete gong show. Everyone was leterally standing around at the LA pier wondering what to do for 4 hours. NO Norwegian employees greeting you ANYWHERE and NO SIGNAGE. It was unbelievable. Hidden costs everywhere. Some shows and restaurants free, some not. Very unclear. You literally have to FIGHT for a reservations with Guest services, because the 2nd day ALL the shows were FULL even the free ones which you have prepaid for with your cruise cost!!! Same went for the race track. We finally fought with guest services to get the last spot on the 7th day. No kidding. I I wanted to leave the boat by the 2nd day. You are literally fighting for everything. The pools which look so great online are TINY and too COLD to enjoy at all. They are not heated and the ship is cold outside.. Kids and adults were literally freezing so very boring. Hot tub was ok but only allows 6 people at a time. There are hundreds of people milling around the pool deck with no place to go. Restaurants all had same menus. Very deceiving. Each bottle of water you take on your cabin counter will bill you $7.00 US. This is NOT the water that is in the mini-bar, it is a small cardboard container of water that looks totally complimentary...but again another hidden rip off. The free- style seating makes it impossible to connect with others.Cabin extremely small, and deck is tiny... clean but extremely cramped .Bath room too tiny and bed takes up complete cabin. Deck very disappointing......way to small, and can hear all conversations of passengers upstairs, and on both sides. Both myself and husband got a bad flu the 5th day. UGH! Read Less
Sail Date December 2019
When it's all said and done, I would strongly advise no sailing with Princess. While our destinations were beautiful (Mexican Riviera), the experience onboard was - at the end of the day - really bad. The good things: - easy ... Read More
When it's all said and done, I would strongly advise no sailing with Princess. While our destinations were beautiful (Mexican Riviera), the experience onboard was - at the end of the day - really bad. The good things: - easy boarding, easy disembarking - all staff are kind, prompt, and trying their best. - decent pool setup. good for swimming. - lotus spa has a very luxurious turkish bath Now the problems: - slow internet. 1995 slow. you can't do much. and you pay a large amount. - the food is the worst I've seen. lowest of the low. borderline prison food. you can't get decent quality food unless you pay $30 at dinner. think watery eggs and square cheese bad. My family felt ill most of the time. Fast-food is better quality, i kid you not. - ship doesn't have decks clearly marked. you think they would have figured that out. - the medallion thing is a scam. mine didn't work. got it replaced. resolved nothing. - there's a gigantic TV on the top deck blaring prescription medication ads (really guys?) - bad elevator music follows you e v e r y w h e r e you go. bring earplugs. - my room had broken balcony door which made wind gust loud at night - poor alcoholic drinks! decent selection but no one made a good cocktail. - NO! DRINKING! WATER! - was dehydrated the entire trip (i'm 33, in shape). They do sell $4 bottles of water as room service only. There's also tap water that tastes like you're drinking laboratory chlorine. They use this at the restaurants/cafe. - ship was rerouted. lost time at destinations and there was no compensation for that. - entertainment is a mixed bag. the stage productions: terrible! but trivia a good laugh. - medical station charges $100 to see a doctor. sold me a $14 bottle of rubbing alcohol. This is the worst cruise I've taken, hands down. I'd say look elsewhere - there are some very special cruises out there. This is bad for families and couples alike. Good luck and hope this helps! Read Less
Sail Date December 2019
We have had a good experience with Princess before on the Crown Princess so chose Princess again. Also read about "the medallion" experience and thought it sounded really cool so wanted to try this ship and it is a newer ship ... Read More
We have had a good experience with Princess before on the Crown Princess so chose Princess again. Also read about "the medallion" experience and thought it sounded really cool so wanted to try this ship and it is a newer ship as well. The embarkation process was very smooth, we had our medallions mailed to our home so that made the boarding process even quicker. It took no more than 1/2 an hour after we parked our car and we were on the ship! Load the "medallion class" app on your device and you'll be a step ahead when you're on the ship. We both thought this was the nicest ship we have ever been on (this was cruise #12) and kept so very clean. The buffet area was very well thought out in design, very large and easy to maneuver through even when crowded. There was plenty of seating as well. The buffet food was wonderful and so many choices. The main dining rooms had great meals too and we ate there most of the time. The pizza place called "Alfredos" was nice and usually not busy. There was another pizza place out on Lido deck by the pool, a spot for grilled burgers and a soft serve ice cream place. I was pleasantly surprised the swimming pools were heated! Our favorite pool was the Retreat, an adults only area. We chose a balcony cabin on deck 16, Lido deck because we like being in close proximity to (free) coffee in the morning, the pools, and the buffet. No stairs or elevator to hassle with. Some will say you can get coffee on deck 5, well yes you can but you have to pay for it. Another really fun treat was getting the balcony champayne breakfast! It was much better than I expected, all kinds of breakfast goodies. It's $45 for 2 people. Our cabin steward Mario kept our room nicely refreshed, in fact the whole ship was kept super clean, I know I said it was clean before but had to repeat! I also enjoyed the fitness center, countless treadmills, really nice newer ones. There also were eliptical and bikes to work out on, and free weights as well as weight machines. I liked how they had the ping pong tables in a netted area (helps with runaway balls) and up by the sports deck area. There were also many, many lounge chairs by the pool area and other areas away from the pool. It was just the 2 of us adults on this cruise and we appreciated the Retreat pool area, thank you princess for providing that! We are looking forward to our next Princess cruise! Read Less
Sail Date December 2019
Truly enjoyed the inaugural 7- day cruise of the Carnival Panorama. We are avid cruisers (71 cruises and counting) and have not been on Carnival in many years. Our expectations were not the greatest, although we thought it would be great ... Read More
Truly enjoyed the inaugural 7- day cruise of the Carnival Panorama. We are avid cruisers (71 cruises and counting) and have not been on Carnival in many years. Our expectations were not the greatest, although we thought it would be great to try out this new vessel. We were extremely surprised on so many levels, which I will get into later in this review. It’s wonderful that Carnival has placed a brand-new, State of the Art, vessel into Long Beach. For many years, the west coast has not seen any new vessels. It’s very nice that Carnival Corp. has made the decision to invest in this coast. We were very happy when Royal Princess came to this coast and are now very pleased with the Panorama being here. Long Beach is a very nice pre-cruise stay. There are so many wonderful choices of hotels here, due to its convention city status. We enjoy staying at the Hyatt Regency, but there are, again, so many hotels to choose from. Also, the city has many wonderful restaurants, sights and entertainment venues all within blocks of these hotels. The embarkation area for Carnival is 5 minutes by taxi or Uber from most LB hotels. Embarkation takes place in the massive ”Spruce Goose” dome, which Carnival converted (and wonderfully) into a very nice embarkation/debarkation area. Our embarkation took some time, but we chalked this up to the first seven-day cruise that this ship was on. I would be surprised if this happens again. Once onboard, we were quickly able to go to our room (where our room keys were waiting for us). We chose an oceanview cabin towards the bow of the ship on Deck 3. We were very happy with our room, including the bed, storage space and bathroom. Surprised to see a shower curtain on a brand new ship as most have done away with those. It did NOT diminish our accommodations, and we were very pleased. Our steward, Angel, did not see us until early in the evening. We felt he was rushed and maybe the ship was a bit understaffed in this area. We never saw him again on the cruise. A very minor criticism is that our room was only cleaned once per day. When the room was cleaned, it was set up for turn down? We did call housekeeping a few times and received towels when we needed them. The vessel itself is spectacular! Every inch of the ship was clean, beautiful and stunning in its décor. The atrium lobby and bar, with a three-story LED tower was incredible! The fact that everything was decorated for the holiday season also added to the beauty. Foodservice disclaimer: We did not dine in the MDR except for one morning brunch, so I don’t have much to say here. The brunch food was okay and the service was okay (although the three courses we ordered were all served at one time). We ate in all but one of the Specialty Restaurants and we were blown away by the tremendous presentations and food quality in each one. FARENHEIT 555: (extra charge) The steakhouse, with its dry age refrigeration unit and open kitchen as a focal point, was nothing short of spectacular! We have only seen food like this on Crystal and Oceana! I don’t know if Carnival will keep this up, but it is some of the finest food at sea! USDA Prime Steaks were excellent. The presentations AND the tastes of every dish were unbelievably good. We ate in this restaurant three times in our seven days, and tried almost every dish on the menu. Kudos to the chef for such outstanding work, from the different Amuse-Bouche each evening, to the dessert presentation that will blow you away! Great wine list, beautifully served and presented by Alex, the mixologist/sommelier of the room. Vanja, the Steakhouse manager, was both extremely professional with her staff, as well as wonderful with the guests. I can absolutely qualify this outlet (as of now) as the finest Steakhouse on the sea. PIG AND ANCHOR: (extra charge) This Guy Fieri BBQ outlet was very nice. The brewed beers are all made onboard (as the tanks are directly across from the bar), and the BBQ is all smoked onboard as well. We found this outlet, along with great entertainment, a wonderful hangout for many guests. JIJI ASIAN KITCHEN: (extra charge) Spectacular food, both in taste and presentation. Excellent service as well. The Pork Belly and Crispy Dick are two of the items that I will not forget for a very long time. CUCINA DE CAPITANO: (extra charge) Again, wonderful staff (loved the Mambo Italiano dancing by the staff). All of the food was served piping hot and excellent in both quality and preparation. Pastas were very good, but my Tomahawk Pork Chop was the Bomb!! It was perfectly cooked and delicious. BONSAI SUSHI: (extra charge) Beautifully decorated open restaurant that is an ala carte outlet. Everything we dined on here, including sushi rolls, Ramen Soups, appetizers and desserts tasted great and were presented wonderfully. Cannot overstate the quality of the food as it has really decreased on most cruise ships. BONSAI TEPPANYAKI: (extra charge) We did NOT dine here, but wished we had. This is a very small outlet with only 20 seats. IF you want to dine here, I suggest either reserve BEFORE you board or immediately after you board. It will be filled quickly. SEAFOOD SHACK: Another extra charge outlet located next to the aft pool. Food was incredibly fresh and delicious. All items were made to order (including breading all of the shrimp and clams as you wait). Lobster Rolls were excellent and the French fries (dusted with Old Bay Seasoning) were great. PIZZERIA DEL CAPITANO: Excellent (no charge) pizza cooked almost to order! Great crust and a wonderful product considering there was no charge. Lines can get long here, but worth the wait. For $5.00, you can order a pizza thru your onboard app and have it delivered ANYWHERE onboard the vessel! BLUE IGUANA AND GUY’S BURGER JOINT: (no charge) Located at the main pool, these outlets served made to order items. BI served delicious tacos, as well as burritos. Guy’s cooked burgers from scratch, with many toppings and extras. Both were excellent, but lines can be long due to proximity to pool, as well as no charge. THE MARKETPLACE BUFFET: Not great quality of food here as this is a mass feeder. The area is broken up into many stations, and like most ship buffets, can get overwhelmed during peak periods. The Gelato station was very nice, but again, gets very crowded. BARS AND LOUNGES: There are so many choices on the vessel that I will not go into most of them. I will mention a few favorites: SERENITY BAR: This area is located on the bow of the ship on deck 15. It has the feel of a Las Vegas day club AND (yay) is for Adults only!! Great drinks, wonderful area for sunning (along with two hot tubs) and a really nice salad bar, served with wonderfully fresh ingredients. ALCHEMY BAR: Located near restaurant row, this bar seemed to be the busiest bar onboard. Always busy, with a great vibe to it. HAVANA BAR: This bar, located aft, should be a very exciting area, but for some reason, it is not! Beautiful surroundings and nice drinks. Opens up on an infinity pool and bar that is only for Havana Suites guests (which I have no problem with). This bar just suffered from lack of guests and a poor Latin band that really needed to play livelier Latino music. This was our biggest disappointment, as we love Latin music and Mojitos!! ENTERTAINMENT: We enjoyed all of the mainstage shows we saw. They were all different and very high energy. The added Christmas show was just perfect for the holidays. The PUNCHLINER COMEDY CLUB, was a highlight. The comedians were all great and hilarious. A warning here as the EXPLICIT shows later in the evening are incredibly raunchy!! Hysterical, but very dirty. Be warned if you take your 18 year or older children here. We really loved it though!! The CRUISE DIRECTOR: Emma, the cruise director of the Panorama, was the most energetic, hilarious, campy and overall wonderful CD we have seen in many years. She must be a spokesperson for RED BULL, as she is on from sun up well past 11 p.m.!! I would book any ship she was on just to envelop myself in her energy levels! KUDOS to her and her staff for making every waking minute as much fun as you can take! The ELEVATORS: You either LOVE them or HATE them. Once you get used to the technologically advanced elevators, I believe you will enjoy them. Be patient when you first board as it takes a bit of getting used to. The Waterpark and Sky ride areas are great for kids. Be aware that on Sea days, the lines can be brutal. IF you really want to ride the Skyride, I suggest PORT days, when the lines are really manageable. Disembarkation was simple, although it seemed many people were confused. It was not as smooth as most, but once we were off the ship, we breezed thru everything and were on the way to the airport. I did notice many handwashing stations and the obligatory Purell stations everywhere, but we did NOT see much emphasis on washing your hands. All of the cruises that we have been on lately REALLY emphasize this, especially during the safety drill. It was not on this ship. Just an FYI, nothing more. We are very excited that this great new vessel is on the West Coast. This is a wonderful alternative to taking your family to Disneyland!! Everything you could possibly want is onboard. The ports of Cabo, Mazatlan and Puerto Vallarta have something for everyone; if not, stay onboard and have the time of your life!! Read Less
Sail Date December 2019
The 10 nights Symphony cruise from Caldera to San Diego was our 15th cruise and our first cruise on Crystal. We sailed on Oceania and Azamara and the rest were mainstream lines like Celebrity, Princess Cunard etc. Oceania was our best ... Read More
The 10 nights Symphony cruise from Caldera to San Diego was our 15th cruise and our first cruise on Crystal. We sailed on Oceania and Azamara and the rest were mainstream lines like Celebrity, Princess Cunard etc. Oceania was our best cruise experience so far and I was curious how it will compare to Crystal. Embarkation took literally 15 minutes till we were in our cabin. 30 seconds later our cabin attendant knocked and introduced herself. 5 minutes later our luggage arrived. So far so good. We always book the lowest category cabin since we don’t use it much other than sleep and shower. We were in E2 cabin on deck 8. It is described as fully obstructed view but it is not really fully obstructed. The lifeboat blocks about half of the view, so you can still see the upper part of the view. The cabin is not big but it worked just fine for us. There is a lot of storage, and it’s nice to have a bathtub shower combo. It is also very nice to have a free self laundry. One odd thing about the cabin is that they still have those old thermostats. Not sure why they don’t replace them with the digital ones. Took as a while to set the temperature to a comfortable level. The ship is very elegant, and is in an excellent condition considering its age. You could never tell it is 25 years old. For some reason there is no art on the ship. Not sure why. There are about 5-6 dining venues (including 3 specialty restaurants), a lounge for main evening shows, 4-5 other smaller lounges, a movie theater, a very nice library etc. Service was exceptional across the ship, very efficient and friendly at the same time. Very friendly staff. Our cabin attendant Marina was great. The cabin was always in perfect condition, our favorite drinks and ice always re filled on time. Evening entertainment and daily activities were excellent. We attended six guest lectures, by Joe Wolff and Louis Rene Beres, all of them were fascinating. Definitely a step up compared to Oceania. Food was outstanding and comparable to Oceania. The breakfast buffet very good, the dinner in the dining room is excellent, lunch buffet not very consistent. It is probably heaven for Asian food lovers, but for someone like me who doesn’t like Asian food, the selection was a bit limited some days. We had 3 visits to the Brazilian steakhouse and loved it. There is an option to pre order basically anything you want, as long as they have the ingredients, which is very nice. The Italian specialty restaurant, Prego, was excellent, similar quality to Oceania's Tuscana. Amazing experience, both food and service. Between the mushroom soup, the filet steak and the desert, I still have to decide which dish was the best. They all were so good. Loved the Bistro for quick snacks. Did not visit the Asian venues since I don't like Asian food, but overall feedback from those venues is excellent. Internet was very good. Not the best we have experienced on sea, but among the best. Disembarkation was super quick, took us literally 20 minutes from the moment we left the ship till we arrived to San Diego airport. We paid $12 for the 7 minutes taxi ride (Crystal wanted $42 per person for transfer to the airport - I still have no idea where they are getting those prices and who is willing to pay them). Some things that we didn't like (or liked less): 1. Shore excursions while well organized overall, I was surprised to see buses almost full on most excursions (around 40 people, sometimes more). If this is typical, this is significantly worse than we experienced on Oceania. Even on Celebrity some excursions had only 20-25 people. Also the excursion staff provided incorrect information on couple occasions. We tried to cancel one of the excursions 26 hours in advance and got a negative answer. Yes, it was after the deadline (which is 7pm two days before the cruise), but they could be more flexible. Especially considering the fact that this tour is a trolley to old town San Diego, which you can do for $2.5 each direction with public trolley - Crystal cost was $79!! On Oceania, we had no issues to change or cancel excursions even after the deadline. 2. Pool experience has been good overall, no issues to find chairs. But there are very few chairs in shade, and I was surprised to see that Crystal still allows to smoke in the pool area. 3. Lunch buffet closes at 1:30 and Waterside at 1:00. If you come back from excursion after 1:30, the lunch options are fairly limited (Silk if you like Asian food, Trident Grill with some burgers, hot dogs and salads, and Bistro). Of course there is always an options for room service, which works 24/7 and is free. Still not ideal in my opinion, and they could extend it when there are large groups of guests returning from shore excursions around 1-1:30. 4. For some reason, most computer based classes focus on Apple products (iPhone/iPad/Mac). We are Android users, so most classes were useless to us. Which is unfortunate, and I find it odd considering that 70%+ of smart phone users today use Android. Despite some imperfections, we had a wonderful time, and Crystal is really very special. It exceeded our expectations in most areas, except the shore excursions. The ship combines a small ship experience (excellent service, no lines etc.) with outstanding entertainment and enrichment program. A truly 6 star experience, and definitely a step up compared to Oceania. We loved Crystal and already booked three more cruises on Symphony and Serenity. Read Less
Sail Date December 2019
We went on this cruise to check out Crystal's luxury ocean cruise line. We picked this one because it has a paddle tennis court on it which we could use for pickleball. We brought four pickleball padles and by the end of the cruise we ... Read More
We went on this cruise to check out Crystal's luxury ocean cruise line. We picked this one because it has a paddle tennis court on it which we could use for pickleball. We brought four pickleball padles and by the end of the cruise we had about 14 players all rotating in at 9 o'clock a.m. every day. It made the trip. We liked the cruise experience so much that we're planning on doing another one on Serenity that has two paddle tennis courts September 28th in case anyway wants to join us for some pickleball. We have been on Oceania, Regent, Holland America, Royal Caribbean, Carnival, Norwegian so have experienced many different classes of ships and classes of service. We had pretty much given up the ocean cruising because we didn't like the masses of people on board and nickle and diming experience. Then we tried luxury cruising. Compared to the Regent, my only complaint is that there could be some more music on the pool deck. I think we only had music one day and then also there is no sports bar, so if you want to watch a sporting event you have to go to your Room. I also like the fact that you don't need to pay for excursions on crystal...(regent includes excursions in their fares). Also I have to say Crystal does a better job protecting their pickleball courts from the wind. They had wind screens all around the court and about a 12' plexiglass on one side so it's pretty protected from the wind that makes it more playable when your cruising. We really enjoyed the cruise and the ship. They also did fabulous decorating for Christmas. We didn't really care to get off in any the ports since we've been there so many times, just enjoyed the ship. Even went to few of the movies in the Hollywood theater. We had excellent service all around and big shout out to our Butler Victor who went above and beyond, anticipating our every need. We did tip him extra as he was unbelievable. We had absolutely wonderful 6 star service throughout the cruise from dining, housekeeping, to cocktails at the pool, every crew member was great. We did see one variety show and the dancers and singers were very good. Lastly, an interesting note is they still allow guests to come on board so we had 4 friends visit for dinner at our overnight port in San Diego. I have tons of pictures and video of this ship let me know if you need something in particular... like menus. Read Less
Sail Date December 2019
My husband and I were looking for a relaxing end of the year cruise. I have read quite a few reviews from people with quite a bit of complaints. First of all, the ship was beautiful. The crew does a fabulous job keeping it clean and ... Read More
My husband and I were looking for a relaxing end of the year cruise. I have read quite a few reviews from people with quite a bit of complaints. First of all, the ship was beautiful. The crew does a fabulous job keeping it clean and maintained. I will also mention at this time that the crew were friendly and helpful. Steward would come in late morning, straighten up the room, put out a fresh bucket of ice and was there for anything else we needed. Nighttime turn down included some chocolate and all the information/itinerary for the next day. Our cabin was clean, and apparently passengers on this ship have not been on other ships when they complain about the size of the room. We stayed in a deluxe balcony room, which has a pullout sofa. Plenty room to hang all your clothes as well as a cabinet for your folded items. Everything about this room was standard for a cruise ship, so all the complaints about a room being "too small" and the balcony "only having 2 chairs" is how it is on all ships unless you pay for a bigger cabin. The bed was incredibly comfortable and we slept great. I did not hear any outside noise except people moving around the chairs on the deck, no big deal. We kept the AC/heat off and chose to keep our deck door open for fresh air while we were in the cabin. There was a great selection of things to watch on tv when you needed to relax a minute in your room. The complaints about the elevators were not really a thing for me either. I booked a room on deck 15, towards the very back. We would go from the front of the ship to the back very quickly by just going up to the first deck that was staterooms and walk through the hallway until we were to the last set of lifts. You can move very quickly from front to back by doing this. The only elevators that were crowded were the ones that were mid ship. Entertainment was fun, we like to participate in trivia games and "game shows" as well as watch demonstrations. Dining was really good in the dining room, the buffet did tend to have same items at breakfast, but, if you didn't eat one of everything everyday, you will be fine. Nobody seems to realize that there are over 3500 people onboard, how much food do you think they can fit? Also, I have been on ships that are constantly closing buffets after 2 hours to get ready for the next meal. This buffet is open 24 hours. They always have one side open with a ton of choices. Lastly, I enjoyed the medallion class. Made everything so easy. It was our anniversary and when we went to get a drink, the bartender told us to "hold on" and went and got us a bottle of champagne. So having all of our information on that one little token was great. Super easy to get into the room. Easy to identify us. I loved it. If you are thinking of going on this ship to Mexican Riviera, do it. My friend has been on this ship when it goes to Alaska. He loves it. Great vacation. Read Less
Sail Date December 2019
Ship - Royal Princess, built in 2012. While not necessarily new, it was one of Princess' flagship vessels, and one of the most luxurious, if not the most. Cabin - we stayed at the Dolphin Deck, midship, balcony. We booked well ... Read More
Ship - Royal Princess, built in 2012. While not necessarily new, it was one of Princess' flagship vessels, and one of the most luxurious, if not the most. Cabin - we stayed at the Dolphin Deck, midship, balcony. We booked well advance (1.5 years ahead) to block this very desirable cabin. We weren't wrong. We did not experience any disturbance. Cabin was reasonably sized and centrally located. It was well appointed with a huge closet with hangers, in-room safe, big screen TV, sofa, hair blower, mini-fridge, toiletries, shower, sofabed, etc. Dining - recommend booking "scheduled dining hours (either 5 or 7 pm)". They will wait for you for 30 minutes before they give up your table. If you dont have a booked schedule, "anytime dining" is good on flexibility, but you may have to wait. You can order as many mains as you want. If you are still hungry, go to the Buffet restaurant for more food! Entertainment and Activities - so much to do! Check Princess' website for more details. Service - blown away by the level of service, which was consistently superior at all times. Tip: travel light. Do your laundry onboard for a minimal charge. No cash or credit card is required as all out if pocket expenses are billed to your "medallion" which is unique for each guest. Read Less
Sail Date December 2019
We chose this cruise mostly for the price and the amenities....we sailed with NCL 20 years ago on the Sea and Sky and even though they were great cruises we didn't care for the free style cruising and not having an assigned table and ... Read More
We chose this cruise mostly for the price and the amenities....we sailed with NCL 20 years ago on the Sea and Sky and even though they were great cruises we didn't care for the free style cruising and not having an assigned table and wait staff, it just took something away from the cruise experience ...after 34 cruises on other cruise lines we decided to give NCL another try and I must say we were pleasantly surprised , it was one of the best cruises we have taken. What made it special ? First of all the ship was spotless , stem to stern...every crew member from bartenders to cabin steward were friendly, polite and courteous...the food was as good as any we have had on any ship any cruise line, the specialty restaurants were knock your socks off good...even the MDR food was good ! We had 2 other couples sailing with us and they all agreed it was the best. The shows in the theater , Footloose and Elements were great, even a few surprises I will not disclose....If you are looking at this cruise you will not be disappointed ( well, maybe a few old grouches will be ) it was a FANTASTIC cruise. Read Less
Sail Date December 2019
Loved our first 2 cruises on Oosterdam most recent was perhaps 4 years ago to Alaska our first to Alaska years ago this was the Alaska too. We were delayed a day due to repairs on ship we had to miss mazaltan disappointed we went on this ... Read More
Loved our first 2 cruises on Oosterdam most recent was perhaps 4 years ago to Alaska our first to Alaska years ago this was the Alaska too. We were delayed a day due to repairs on ship we had to miss mazaltan disappointed we went on this cruise to go there as weve already visited Cabo and Puerto Vallarta on pasr Princess,We loved how easy it was to fly Alaskan Airlines to San Diego from PDX and really easy to get the bus out front to cruise port was a breeze too.The bus is set up like a airport parking lot bus so you luggage is no worry thing loved it for a couple bucks think 2,50 well worth it.Skip the transfers its right out front only goes to cruise port every 15 minutes or so. on board things have changed we missed the clear staircase in the middle of shop it looked amazing and great in photos.I didn't care much for the buffet seemed to be repeats each day, Hand santitizers weren't always full or available with people montering them in buffet or dining rooms. Weve always had balcony rooms the only way to go.Wished we had doors to leave open a bit to hear the waves and ocean air.Entertainment is no where near as good as I remember on past cruises.The crew were not as happy as before all anxious for their contracts to be done so they could move on.Loved our cabin attendant Dewa a very cheerful hard worker.Hated the tender into Cabo we had seniors that weren't to stable on their feet and I was scared for them but I think theres gotta be a better way for them to get aboard . Read Less
Sail Date December 2019
One of the most pleasurable aspects of a cruise is the wait staff and cruise employees. This cruise was the exception for us. We have been on 17 cruises in the past 20 years and this one was by far the least enjoyable. The cruise staff ... Read More
One of the most pleasurable aspects of a cruise is the wait staff and cruise employees. This cruise was the exception for us. We have been on 17 cruises in the past 20 years and this one was by far the least enjoyable. The cruise staff (all of them as a group) were very unimpressive. It seemed to us that they were all in a daze, just simply going through the motions. Not one single interaction with this staff was impressive. We NEVER even met the room steward (believe it or not)...he/she never introduced themselves. The art auction was very average....the auctioneer was weak and unskilled. The shore excursions were very average, one of them was extremely bad, it was called SIERRA MADRE COUNTRY TOUR. The food was average at best. The show _FOOTLOOSE_ was excellent. The comedy show was great. They charge you for a LOT of on-board activities. The cabin steward ~ we never met! (believe it or not). It was hard to find a seat at the buffet. The specialty restaurants were about average, but a good value if you purchased the dining package. I would NOT sail with Norwegian again because of the over experience we had on this cruise. Most notably due to the poor service from the staff. Read Less
Sail Date December 2019
This was our second cruise with Carnival. Our experience was beyond expectations. Our cabin steward Henry was very accommodating and helpful. I had requested some bathrobes and said the next day would be fine. When we came back from brunch ... Read More
This was our second cruise with Carnival. Our experience was beyond expectations. Our cabin steward Henry was very accommodating and helpful. I had requested some bathrobes and said the next day would be fine. When we came back from brunch there they were. Our cabin was on the Panorama deck, room 8250. It was a perfect location. One flight of stairs up and we were on the serenity deck enjoying some drinks and peace and quiet. Our first night we dined and Nick and Nora’s. The atmosphere, service, and food was way beyond our expectations. So much so that we booked an additional reservation for the end of our cruise. The main dining room was awesome. Our head waiter Eduardo was always smiling and making sure we were completely satisfied with our dining experience. We requested his section for all of our breakfasts and dinner meals. Our favorite bar was by far the Alchemy Bar. Katie was totally entertaining and always smiling. The only negative we experienced was in the Red Frog Pub on karaoke night. We were sitting at a table and the female server had an attitude with us because we would not buy the more expensive larger drinks they offered. I had to go to the bar to order a drink fir my wife and myself. Other than that the entire cruise was exceptional. We are planning on a 5 day cruise next year followed by the 15 day Hawaii cruise in 2021. Carnival Miracle will akways be our ship of choice. Read Less
Sail Date December 2019
I won this cruise. I LOVED this cruise. My go to people were at the atrium bar in 6th floor...Mateo, Leo, Sal and even Bruce were top shelf like the liquor they serve. I felt like royalty when I went to the bar. Our every want or need ... Read More
I won this cruise. I LOVED this cruise. My go to people were at the atrium bar in 6th floor...Mateo, Leo, Sal and even Bruce were top shelf like the liquor they serve. I felt like royalty when I went to the bar. Our every want or need readily anticipated ...patience with us when we were demanding were met with a smile or joke each and everytime. We felt like family when we went there. Very personalized and awesome treatment and concern about our experience. They deserve a raise! Those guys can make or break a guest experience and they were expediting drinks and bringing joy to each person they interacted with. I was sick..cold..while there and they tried to help nurse me back with tea honey recommendations and soup. Tired to help me to participate with ob stage events and give confidence but I was too shy...love them guys .Job well done! Thanks for my amazing trip while I was there. Cant wait to go again! Read Less
Sail Date December 2019
My husband and I had gone through a particularly rough year, and thought that a cruise would be a great way to end the year off right and to celebrate 15 years of marriage. We chose the Joy because it sailed out of Los Angeles, which is ... Read More
My husband and I had gone through a particularly rough year, and thought that a cruise would be a great way to end the year off right and to celebrate 15 years of marriage. We chose the Joy because it sailed out of Los Angeles, which is only a short 2 hour drive from San Diego. This was an amazing cruise, and the staff made sure that we celebrated our anniversary in style, even going above and beyond and having a little extra cake for us to share with another couple we had met on the cruise and singing for us - we blushed a lot but it was nice! Embarkation was a mess - and I do not fault NCL for this, they were doing the best that they could with the recent incident of suspected Norovirus on the ship. It took about 2 hours to get on the ship. The cruise terminal does not seem equipped to handle Haven customers as well as some others. Also, I had ordered a wheel chair for my husband months before and was told well so sorry but you are going to have to stand in line and wait it out until you can get inside one of the buildings. This would have been a challenge on a good day for my husband that suffers from bad knees, but this was even worse as the night before we cruised he fell and had 49 stitches put in both legs, so for that 40 minutes we had to stand in line before someone came and got the 2nd round of Haven folks, was pure agony for him. Also, because of the past weeks virus, the set up didn't have anything to drink etc., typical for Haven, and when we got through security to get our keycards - we basically got asked do you want a bottled water, btw my husband was still standing even at this point. Once we got the wheel chair though, things changed, and we were literally whisked up to the Haven observation lounge. The guy wheeling my husband was excellent and he was stopped once and told Sir, you have to wait in line for the elevator, and he said no these folks are Haven, he got us up to the top where a Haven staff member got us into the ship. Again due to the virus, our rooms were initially stripped of things like napresso makers,. flowers,. champagne, ordered items (strawberries and wine), and we didn't get those items until the next day, there were also no snacks available in the Observation Lounge until Wed or Thursday. Options for dining that day were Haven for lunch or the American Diner. We chose Haven, and ate outside - loving every minute of it! Our butler and concierge were EXCELLENT. Actually all of the staff in Haven and on the ship went above and beyond in my opinion. My husband were very cognizant of the fact that these folks were basically doing double duty with deep cleansing of the ship and meeting our needs, and keeping a smile on their faces while doing it! Excursions: I went on the Dolphin Encounter in Puerto Vallarta, and we did the Rhino 4 x 4 in Mazatlán (city tour). Both excursions were memorable and we had a great time. Again we found people patient with my husband and his mobility issues and we were really thankful for that. I am glad we booked this cruise to celebrate our 15th year anniversary. Read Less
Sail Date December 2019

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