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115 Mexican Riviera Cruises for the Disabled Cruise Reviews

Service was good most of the time, but kicked sure can use a lot improvements and at Holizon Buffet is ok but they need a lot improvement on how to display those foods and hate to say and write but that sushi was not eatable & miso ... Read More
Service was good most of the time, but kicked sure can use a lot improvements and at Holizon Buffet is ok but they need a lot improvement on how to display those foods and hate to say and write but that sushi was not eatable & miso soup was terrible. Dinner was almost same menu every nights dissapointed. Same salad & soup most time.too. Took Alaskan cruise back in May and was better than this cruise, may try another cruise line to see what they can offer or compare that’s what we need to do may be. It was too many people this time compare from last trip and over all my husband & I were disappointed. Entertainments were just ok not that fantastic. Sometimes restroom was dirty. Over all restaurant food was disappointed too. Another disappointment was was the gift shop selection. People told us ship was only one year old, but hard for us to believe bcuz most places were not that clean either. Read Less
Sail Date November 2019
Was told how others had enjoyed the cruise and on board experiences. The staff was outstanding, the dining experience was outstanding along with the menu and excellent food. Enjoyed the entertainment especially in the princess theatre. ... Read More
Was told how others had enjoyed the cruise and on board experiences. The staff was outstanding, the dining experience was outstanding along with the menu and excellent food. Enjoyed the entertainment especially in the princess theatre. Music was very good. I was in a wheelchair and everyone was gracious and very accommodating. Would not hesitate to travel alone even being 75 years of age and handicapped. Went on the excursion Swimming with the Dolphins. Enjoyed the experience very much. The staff helped me with my physical challenges. The steward for the cabin was excellent and took care of all our needs. Was terrific to wake up in the morning and able to look out on the balcony and enjoyed the motion of the ship. Would like to see something done with the elevators, as the congestion is horrible. There are so many wheelchairs and walkers and everyone pushes the buttons, so you never know if you are going up or down Read Less
Sail Date October 2019
We chose this cruise primarily for the convenience of the location which required a short plane ride. The Royal Princess was a very nice ship. The Cruise Director was great, and the room steward was outstanding. The beds were one of the ... Read More
We chose this cruise primarily for the convenience of the location which required a short plane ride. The Royal Princess was a very nice ship. The Cruise Director was great, and the room steward was outstanding. The beds were one of the best ever! The issues we had that took away from the trip we had looked forward to include a room that was as far from the elevator as possible - we were both medically handicapped and this caused us major issues in the distance required from the elevator to the room. We had many conversations with Princess about our conditions in hopes of a room that would be more accessible. Once they had our money, the could not have cared less about the "guaranteed room" status or allowed us to change our choice to being able to pick our room. Additionally, the A/C was not working in our room and there were seven nights of waking up soaked in sweat! Miserable times. The dining room was o.k. except the service was so slow between courses. The beverage choices were extremely limited if you didn't have the beverage package. Our choice was water, coffee or tea. No lemonade unless you were eating at the buffet. The food did not meet our expectations in comparison to Royal Caribbean's dining room choices. (not even close!). The elevators were on their own programming and it wasn't unusual to wait 5 or 10 minutes for it to stop on your floor. Also very disappointing was the lack of evening shows. Very little was published about what was going on in the showroom. Overall, it was o.k. but definitely not to the standards we had become used to on our other cruises with Royal Caribbean. Particularly since the prices were not any less. Read Less
Sail Date October 2019
I chose to sail on the NCL Bliss because it is Norwegian's newest, largest ship. Usually, newer means better. But the design of this ship and the crew of the Bliss proved they are truly "not ready for prime time." The NCL ... Read More
I chose to sail on the NCL Bliss because it is Norwegian's newest, largest ship. Usually, newer means better. But the design of this ship and the crew of the Bliss proved they are truly "not ready for prime time." The NCL Bliss is indeed a beautiful ship. MANY facets of the ship were fantastic, from the relaxing observation lounge on deck 15 to the overall ship decor, which is chic and contemporary. The designers did a great job creating a comfortable experience. However, so many other important elements of the ship's design are lacking. The most obvious issue was that this massive ship only has forward and aft elevator banks, with none in the center. How did the architects think over 6.200 passengers and crew were supposed to navigate about such a massive ship with so few elevators? I noticed hundreds of people congregating near the elevators all throughout the days of my 7 day cruise. So many passengers gave way to "crowd-think" mentality, which meant becoming rude and somewhat aggressive in their fight for elevators. Otherwise, they were forced to walk many floors of stairs to reach their desired floors. Couldn't NCL executives anticipate this dynamic might occur on such a large ship? Also, the communications system onboard the NCL Bliss was awkward. Sure, NCL has a telephone APP for passengers to use onboard to help them schedule daily activities, and the same activities are also shown on the in-cabin TV screen and printed in the daily newsletter, but NONE OF THEM ARE IN SYNC! For instance, the NCL phone app is supposed to load activities at least 24 hours ahead of time, but it often didn't display them even a few hours ahead. And the in-cabin TV app was also inaccurate at times. In all, I found the best strategy was to just take along the PRINTED guide provided to my cabin and maintain my actual calendar on my own personal phone calendar. SMH. The in-cabin screen also displayed the Mazatlan port stop as a "sea day" for the entire length of the cruise. I pointed this error out to the Guest Services desk, but they only kicked the can down the road and made it clear they couldn't be bothered. SMH. As for my cabin, it was designed comfortably and with a soothing blue/brown color scheme. Exactly what I anticipated on the NCL Bliss. I was pleased with the individual reading spotlights placed on either side of the bed along with the corresponding USB input jacks for charging electronic devices. Very convenient. My room steward couldn't be worse! I asked for one special item to be placed in my room which, on ALL 40 previous cruises with various cruise lines has never been a problem. But this steward had to be asked numerous times a still failed to provide. So, I escalated the matter. And again...and again...and again...SEVEN times! It took three days until the simple item was delivered -- a small plastic ice bucket. How hard is that?! When I activated the "do not disturb" sign on my door, the room steward constantly ignored it. He was always calling and knocking and bothering me about silly things. I finally had to raise my voice to him and remind him that "do not disturb" means JUST THAT! On many occasions, I was not feeling well and just wanted to relax. Overall, my dining experience on the NCL Bliss was subpar compared to other cruise lines. I ALWAYS dined in the reservations-only Manhattan room and in the same section. But the experience was poorly executed by NCL. As for the service, even though guests are required to reserve their tables in the Manhattan room, NCL subjects them to standing in not one, but two separate hostess lines to be seated. I've never stood in two lines at ANY restaurant in America where I had made previous reservations, just to be seated. What was the sense in that? There were other key issues where the waitstaff messed things up. First, EVERY TIME I had just sat down, the waiter or waitress INSTANTANEOUSLY pounced on me for my order! I had to remind them that I had barely sat down and needed a few moments to receive my water and study the menu. But they never listened. Second, upon being seated at the same time and at almost the same table with the same waitstaff, they NEVER remembered my preferences (e.g.: that I NEVER eat bread during meals or that I ALWAYS prefer lemon slices with my water). I mean, the waiters only served a few tables simultaneously, so how could they not remember certain key details like those? And I found myself always having to BEG for water. Finally, even before I was finished with my plates, the waitstaff constantly attempted to remove the plates! Who does that? In all, I found the NCL Bliss waitstaff to be grossly inexperienced and undertrained. As for the food, it was obviously prepared in a huge galley with little quality control. First, EVERY salad I received was served in a warm bowl or plate, causing the greens to wilt before reaching the table, Any chef worth his salt knows that salads should ALWAYS be served chilled and in chilled bowls/plates. So, I often sent them back in order to have them prepared fresh. Second, most of the entrees were either flavorless or served barely warm, or both. It's clear the NCL Bliss chefs don't taste their food for quality control. Once again, I sent back items until I found a replacement that was appetizing. Third, I addressed my concerns with the Maitre'd and he said he would "deal with" the issues. But nothing happened. Business as usual on the Bliss. They must figure it they ignore problems, they go away. Finally, as for daily activities, I was surprised at how far NCL would go to make money. MANY of the scheduled activities, like craft hour, required passengers to pay fees to partake. The nickel-and-diming on the NCL Bliss was record-breaking, I found. But I attended the "comedy shows" and a stage production called "Six." The comedy shows were a joke, if you'll excuse the pun. During the first show I attended, it was considered a "family-friendly" performance. There were over 10 children in the room under the age of 12. The comedian decided to focus his entire show on those children and reveled the audience with inappropriate "jokes" about a) male penises, b) public urination on others' faces, c) homosexuality/homophobia and d) how much he hates the current president of the United States. How were these topics humorous to 12 year-olds? When I decided to attend the "18+" comedy show on the last evening of the cruise, nearly every sentence was wrapped around the f-bomb or kinky sex topics. SMH. What ever happened to truly funny comedy that doesn't require offensive topics or cursing to be humorous? Clearly, NCL needs to do a better job at screening its "comedians." I also attended a show called "Six." It was a pre-Broadway release show about the six man-hating, feminist former ex-wives of England's King Henry 8th. The show storyline made no sense, in my opinion. The vocals were "pitchy" at best, so it was clear that these performers were not the best NCL could find. But the costumes were flashy. As for port experiences, I only chose to visit Cabo San Lucas and Mazatlan. In Cabo, I took an NCL sponsored "Luxury Day Sail & Snorkel" cruise. The 50-foot vessel motored around the Bay for three hours and stopped for some snorkeling. Only at the very end, for about 15 minutes, did the crew raise the sails. That experience was my best experience during my Mexican Riviera cruise. In Mazatlan, I chose to take a shore excursion provided by a private tour operator. It was comprehensive and included lunch. Very enjoyable, as well. Overall, I found the NCL Bliss to be a beautiful ship, but it has many design, service, management and flow problems. I would recommend it to first-time cruisers, but maybe not experienced cruisers. This was only my second time sailing with NCL, and after this cruise it will be my last. NCL as a company is just too difficult to deal with, from its pre-sailing customer "no-service" to its onboard experience. Read Less
Sail Date October 2019
I went on this cruise for my play daughters birthday. Although the bliss is a beautiful ship the service sucked. i payed for specialty dinners for two. i try not to eat off of a buffet because l don’t eat meat nor anything cooked with ... Read More
I went on this cruise for my play daughters birthday. Although the bliss is a beautiful ship the service sucked. i payed for specialty dinners for two. i try not to eat off of a buffet because l don’t eat meat nor anything cooked with meat. i could not get any reservations at the seafood restaurant or any of the specialty restaurants . I was not informed in advanced that getting reservations was going to be so difficult. the last two days of the trip i was finally told to go to the restaurants and see if they could seat us. The seafood restaurant told us no but cagney’s was very caring and understood my dilemma. They also were able to make room for my daughter that is wheelchair bound. Cootos to cagney’s and the people that helped us. when all the other specialty restaurants told me no, they said no problem. The buffet food, i’ll just say for lunch and dinner was bread and salad for me. This is the first cruise i did not know my stewards name or who he or she was. i cruised for 7 days, the first two days my room was not made up at all. the third day it was after 6 and they came to make up my room and i wouldn’t let them because i traveled with three disabled adults that were going to sleep. Even though i asked that my room be made up no later than 6 the day before. AND THEY DID NOT MAKE ONE ANIMAL NOR DID THEY DO ANYTHING SPECIAL TO MAKE US FEEL WELCOME Read Less
Sail Date October 2019
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my ... Read More
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my breath when we first stepped on board. I should have left right then. We stayed on deck 7, right by the guest services. The room and bathroom were so stinky that I poured half a bottle of my perfume just to tolerate it. The filth and dirt are everywhere. The dirty baseboards, the stains on the carpets, dust and dirt in the buffet area was so bad that I would rather skip a meal that experience it. We were traveling with a toddler and it was a challenge for me to let him run freely - he would pick up trash, dirt, dust. In addition, in 4 days they didn’t change our bed a single time. We were provided with pillowcases with stains and I noticed them again on the last day packing. I felt so sorry for the crew and staff members who work on this ship. They are doing their best to provide great customer service. Benjamin and Jacki are always fun and cheerful. Kuddos to them! The choice of food in the buffet was very limited and mostly unhealthy. The dining menu was rather simple; there was not a single meal that I would say was exceptional. It was ok, mediocre, average. In fact, on the last day of cruising I got a severe food poisoning from a burrito that I had for lunch from the buffet. I spent all night vomiting and was so happy that this “vacation” was over. Never again I would go on Imagination. This ship should go for a full renovation because it is unacceptable for a company to treat their clients with such accommodation. Read Less
Sail Date August 2019
I took a holiday with my family to Las Vegas and decided that, whilst in the US, we would take the opportunity to see Mexico on a cruise. We booked the 7-day Mexica\n Riviera cruise on the Carnival Splendor. My daughter is in a ... Read More
I took a holiday with my family to Las Vegas and decided that, whilst in the US, we would take the opportunity to see Mexico on a cruise. We booked the 7-day Mexica\n Riviera cruise on the Carnival Splendor. My daughter is in a wheelchair and we booked one of the very few fully accaessible cabins on the ship - a Spa cabin (oceanview). It was not in the best location though - right at the front and near the top of the ship. Embarkation was relatively smooth although the facilities to get into and out of the cruise terminal to drop off and pick up were a bit chaotic. The ship, which was originally ordered/built for Costa but delivered to Carnival is very much like the Costa ships - full of vibrant colours. Food quality was generally good, but the experience in the restaurant was mixed, as was the buffet. Carnival only put tablecloths on the tables in the main restaurants on the 2 'formal' nights. On other nights the tables were much like those in the buffet. Service could sometimes be very slow, especially at breakfast. There was no dress code at all in the restaurant and although a few dressed up for dinner, most didn't bother with some coming to dinner in the shorts and t=shirts they had worn during the day. Entertainment was generally quite good, although the volume in the Atrium was sometimes deafening. The musicians though were mostly very good, especially the string quartet. Disembarkation was problem-free although again the picj-up drop-off in the terminal was chaotic and we had problems locating our taxi. The excursions in two of the three ports visited were well organised and informative, The last excursion in Puerto Vallarta missed a couple of stops out and, although supposedly being an adapted vehicle, did not have proper restraints and the two wheelchairs on the excursion could barely fit in. The experience in all three ports visited was very good, with friendly local people. Read Less
Sail Date August 2019
We have taken a Princess Cruise to the Mexican Riviera six times. Have very much enjoyed The Crown Princess and The Ruby Princess but, Wow, The Royal Princess with the Medallion technology is fantastic! Having the Medallion streamlines so ... Read More
We have taken a Princess Cruise to the Mexican Riviera six times. Have very much enjoyed The Crown Princess and The Ruby Princess but, Wow, The Royal Princess with the Medallion technology is fantastic! Having the Medallion streamlines so much and quickens the lines, waiting periods, and simplifies getting into your cabin, ordering meals and drinks, making purchases, pretty much every activity on board, and that means casino gaming is even easier, if you are so inclined. A noticeable improvement is consideration for those traveling with wheelchairs and walkers. The entire ship is navigable and that includes The Sanctuary. Previous trips have made The Sanctuary inaccessible because there was no elevator that went up there and even worse, no bathroom. Finally, that has all changed with elevator service and a pretty large accessible restroom. My favorite part of this trip was the fantastic Cruise Director and his team. I always think I have the best C.D. but Matt O’ Brien is in a class by himself. Funny, clever, inventive and his enthusiasm was inspirational to jump in and join whatever was going on. His team of Assistant Crew Directors has excellent hosts with many fun games and shows. We will do this trip again! Read Less
Sail Date April 2019
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs ... Read More
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs more. Margaritaville has a hamburger I like. When I was on the Breakaway a few years ago I went to Margaritaville every day for lunch. It was like $12 per person. Kind of high but reasonable. Now it’s $15 with a 20% gratuity so that is $18. That hamburger is not an $18 hamburger and lunch for 2 people is not worth $36 and that does not include drinks! All of the specialty dining is more expensive and a la carte. Dinner at La Cucina used to be $14.95 on the Getaway. Now if you get a 4 course meal you are talking $30 to $40. Olive Garden is 10x better than La Cucina and I can get dinner for 2 people for less than $40. NCL wants me to spend nearly $80 for 2 people? They are out of their mind! And one night we got the prosciutto pizza to share. It was a cheese pizza with 5 small pieces of prosciutto. It was not an $18 pizza. I get pizza every Friday from Papa Johns or Donatos and I pay less and get more. Cagney’s used to be a special night; a great filet with delicious sides. This cruise I got an 8 oz filet and it was cooked perfectly but had zero flavor. The chef didn’t even put salt and pepper on it. Luckily I used one of my dining plan vouchers otherwise that steak was $30+. I can get a beautiful filet for $22 locally, put a delicious rub on it, and after 2 hours in my sous vide I have a steak Norwegian would be begging me for. The only positive thing I can say is that I ate in Taste for lunch and dinner because I was tired of paying for food and the food was just as good as the specialty restaurants and the service was 10x better. The servers were very quick and attentive whereas we waited 5 to 15 minutes for the servers in the specialty restaurants to bring us anything. Deck 17 is an epic failure! The doors are not automatic. In order to open the sliding doors, you have to physically touch a sensor. I have limited mobility and I have very limited reach. I could not physically touch the sensor. I tried to use a short dressing stick that I carry to press elevator buttons but the sensors were capacitive so the only way to activate the sensor and open the door was to use an actual human touch. Touch sensors are absolutely and ridiculously stupid! To make matters worse the button is not always in the center of the door. Sometimes it’s on the wall. Has NCL ever met a handicap person with mobility issues? I don’t think they have. We don’t all have full use of our arms. Note: Celebrity ships have similar buttons you have to touch to open doors but their buttons work with my dressing stick. Smart! But wait, there’s more. Have you ever tried to maneuver a 3 wheeled scooter down the length of the ship with beach chairs on either side? If you haven’t let me tell you it’s not an easy thing to do. Now add some wind breakers in the middle and you have a near impossible situation. Now one must try to maneuver around beach chairs and a divider. I have no idea why these wind breakers were installed in the first place. The best part about sitting on the top deck is the ability to stare out at the ocean and have the wind cool you off from the hot sun. If someone doesn’t want wind they can go to deck 16 or the Spice H2O deck. Wind breakers are absolutely and ridiculously stupid! Note: On Celebrity ships there is a walkway at least 10 feet wide all the way down the ship. That means if someone is standing I can go around them. There is also enough room for 2 lanes of traffic. Smart! The Getaway, Breakaway, and Bliss have 28 inches of walkway. That means if I am on my scooter I can’t turn around, people have to stand on beach chairs so I can pass, and the traffic is one way. Stupid! Read Less
Sail Date April 2019
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I ... Read More
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I usually accommodate myself. However, on my last cruise I experienced a different community. It wasn’t the fellow cruisers but the actual cruise line that reduced my ability to have fun. I have been home now for 3 days and I thought long and hard about writing this letter. First the compliments which will take up more space than the complaint. Most of your staff were excellent at their jobs, and those who were very new to their jobs can be excused as poor English speakers which led to few interesting misunderstandings which were humorous and easily resolved. Mihael who was my first maître d’ was very kind and sincerely supportive. His commitment to customer service is exceptional and sincere. When we are remembered, we feel valuable, it was very kind. When I dined at Taste he was so kind and helpful. Our room steward, James was very responsive, and great at his job, we a party of 3 adored him, were grateful for his help and kindness, not to mention his towel folding ability was greatly appreciated. The food was great, some of the best that I ever ate. I loved dining in the Manhattan Room, the broths Pho in the Garden Buffet was amazing and lifesaving to both my cabin mate and I. My friend spent a ton of time at the smoker’s area on Deck 17 and had a blast with all the wonderful people she met there. I was very fond of deck areas on 7 that were outside and so comfortable, I found many folks there who like my friends and I enjoyed being out of the harsh sun. We saw everything we wanted to and marveled at the wonders of nature that we experienced. Whales, flying fish and the west coast equivalent of the end of the continent. My ADA stateroom was clean and welcoming. When we began to plan this trip, we were unaware that our cruise began on the day of the show we had waited for 2 years to see, would premier on the first day of our cruise. We were VERY concerned about what we should do, and my internet package which was suggested by one of your call center employees allowed me to watch Game of Thrones, which was an event that my cruise mates were so excited to share. Thanks to that person for making our day. I wish I had written his name down as it was soo special to be able to do that. Attention to hand sanitizing was vigilant and I appreciated the staff assigned to those stations. A couple of my cruise-mates I and have worked in many theatres and we were not very impressed with Havana, as it was a confusing storyline. However, it was well sung, danced and the acting was pretty good. That said, Jersey Boys was a treat to the senses. The singing was great! Despite the noise from below our feet as the show was in its first half hour, and the rolling of the ship, the cast did not miss a beat or step. The lighting was unexpected, and I would like to extend my appreciation for the cast and crew. They transitioned from one effect to costume changes to moving of set pieces in a non-obtrusive manner which is appreciated by those of us who have worked for many many years in this field. One of our party is a Drama teacher and I am a retired stage manager, who is married to a lighting designer. In other words, we know a good show when we see one and we saw a great show on this cruise. The ship is beautiful, huge and well designed. huge It could use better signage, maps and directions as it’s a huge ship and mid ship is hard to find. Now for what was not great, no, not great at all. I was very uncomfortable navigating the halls with your room service carts. I rented the smallest of scooters and still got stuck nearly every day in the halls due to them taking up all the hall space that would allow walking and those of us requiring mobility assistance needed to proceed. Your staff seemed inconvenienced by my NEED to have them position the cart so that not only I but others could navigate to our staterooms from the common areas. A suggestion: can the staff move the carts into the alcoves of the rooms that they are cleaning? Could they somehow be more aware of their blocking the hallways which is dangerous for us. As the rooms they are cleaning are usually empty, this seems like an easy fix for those of us with strollers or other mobility assistance devices required to have the same experience as those who can walk. People are very helpful, but they are not always. Those who can walk are sometimes unaware that they should be more aware of those who cannot walk. I saw parents bring this to their children’s attention, but not for days did it register. I pay to be able to travel without discrimination and the lack of any way to get to my stateroom due to the elevators being crammed full of people who could walk, was really frustrating and off putting since it was easily corrected. This brings me to another complaint. When we who require an elevator to navigate from our staterooms to any place on the ship, we have to wait because there is no room for us in the elevators, We wait and wait for nearly 20 minutes as I did my first day, it seems obvious to me that at those peak hours you reserve a family/mobility assistance elevator for us? That way people like me would not look into an elevator full of people who are clueless and do not even appear to notice that they could use the steps instead of monopolizing the only way we with mobility issues would be able to get to where we need to go, this was true at the muster and every day there was a shore excursion, and again at debarkation. Signage, like busses have reminding people that they can/should give others a chance. This usually applies to those traveling with children, disabilities and others with special needs. To throw us into the general population to fend for ourselves is not a way to assist us with obtaining our needs. Additionally, please provide the ingredients on the menus, like agave instead of honey. I am allergic to agave and when I ate at Margaritaville, I had a salad that had agave instead of honey. I did not put this food allergy down as with my shellfish allergy manage it myself. However, I was sick for 2 days and very uncomfortable and felt terrible. I will never not list that again, however, remember, until this trip and my meal at Margaritaville did I need to even mention it. No restaurant, café, nothing before this instance. And finally, I was called twice from 8:00 am to 8:05 am to ensure that I come to guest services to collect a nonrefundable deposit. Since I was returning my scooter to the same place it was in my plans anyway. When I got there I got into an expected line. I waited while the staff took care of each one of the guests who proceeded me in a very efficient and what appeared to be a very respectful manner. When it came to me, I was asked to wait as the person answered a call, then he went to another guest at a location where they were seated. He then went behind the desk, remember I have now waited in my mobility scooter, while he cared for no less than 3 guests ahead of me while I was seated first in line. As I have mentioned, I waited a lot on this trip and at the end of it demanding that I wait while others were receiving respectful treatment was truly above my patience level. I yelled and pointed at the very rude gentlemen, who sent over a really nice Asian woman, who apologized for my dissatisfaction with my treatment, to which I told her, I appreciated her gracious apology, but it did not excuse the rude behavior that her predecessor had assaulted me with. You see when it has been clear that the only thing about you, that mattered to NCL was the money I spent. My comfort was never a priority, that is a really a bad thing to say about a cruise, isn’t it? As you may be able to tell, I enjoyed this as much as I could, but in the face of rude and disinterested staff, which by the way, this is my 5th cruise but my first and probably last on NCL. You see there was cruise to Greece presentation that my cruise mate and I had always wanted to take, which because of my rude treatment we both decided that we would look elsewhere, I was also interested in purchasing a trip for my sister to Hawaii as a retirement present. One person is responsible for those choices otherwise I would be booked for at least two more cruises for at least 6 more people. This is a very unfortunate choice that I feel I MUST make for my own safety, and the enjoyment of my companions. Please consider that I am aware of the difficulty of managing everyone’s good time and how hard that work can be. However, it was a costly trip, I was denied upgrades because of my mobility disability and the above difficulties made this a very painful experience both emotionally and physically. Getting stuck in the hallway was scary. This was a treat for myself and my friends of over 40 years. They helped me tons. They were not supposed to have to. They are both nearly 70 and they were moving carts out of the way, not your staff, whom were oblivious to what they caused in the hallways and when they were asked for help, they were as I said with few exceptions notably inconvenienced. Getting on board was very efficient both I and my travelling companions were so impressed by your staff and their understanding of the mobility challenged and the same was true once I got a wheelchair and was off on the debarkation adventure. I was so secure in the gentleman who helped me to get off the ship and to the bench before I caught the cab. I found so many comfortable places to rest play and eat. I needed the rest, as did my companions and we all enjoyed the Observation Lounge and the side decks around 7 and 8 which had the perfect shade and temperature for us elder travelers. When I tried to contact the special assistance coordinator, all I got was a form letter, twice. Weather was great, travel to and from was great, only the items listed above were reasons to mention anything other than my appreciation, that said there should be nothing. I was appalled that a person in a walker was left to fend for herself at the dock in Puerta Vallarta. Equally appalling was the fact that this was witnessed by several cruisers and let’s face it the woman using the walker was the most responsible in her party as she was at the dock. Hoping for rescue only to see her chance sail away. NCL is not completely responsible and did everything to warn those who went ashore that they were to keep to ship time, and it was clear that these people were not able to adhere to the rules, nor keep time, it was still horrible to see an elder left at the dock. My culture says that we never leave our elders out. I understand that this is unique. ¬¬¬ Please understand that it is solely my poor treatment at checkout that cost you two cruises, and about 6-10 thousand dollars Thank you for a good time as far as it went. I wish I didn’t have to bring your attention to the details above, but they were glaring to me and deserved comment. I will attempt ¬¬to warn others about the possibilities they may face at the guest services check out desk and, in the hallways, as well as the elevators. To be treated as a lesser species by the very people who are benefiting from my spending, is harsh treatment to say the least. Read Less
Sail Date April 2019
We had sailed on the NCL Getaway last year so we knew what we were getting into; however, this was during Spring Break time and the ship was very crowded. We are a senior couple and have pretty much decided that if the ship has a water ... Read More
We had sailed on the NCL Getaway last year so we knew what we were getting into; however, this was during Spring Break time and the ship was very crowded. We are a senior couple and have pretty much decided that if the ship has a water slide and race track on the upper deck that it probably wasn't for us. With that being said, the ship is beautiful. Because it is so new everything is great. We both felt the entertainment was below par, and again, because it was during spring break we couldn't get into some shows because they were booked long before we got on the ship. We like to collect art so we went to several art auctions, as well as some specialty dining experiences. We have been on this cruise with other ships so we are very familair with the ports, so we picked this cruise more for the ship and not the ports. Read Less
Sail Date April 2019
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for ... Read More
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for everything. Barely a smile from staff the entire cruise. People just going through the motions. The itinerary is built for travellers 70+. Nothing except comedy show and bingo worth going to if you are 40 or below. The 80s night at Skywalker's was the newest music you will find. I made the mistake of bringing my 3 and 6yo on this cruise. If you do not drop them in kids club, you will be spending the time with your child in your room watching movies. Movies only because there were no kids channels or cartoons. Jeffrey Santiago (steward) and Edgar (Front Desk Manager) were lone superstars on the cruise. Unless you want to bid on art or do nothing for 5 days, book other cruise line. Read Less
Sail Date March 2019
Just returned from our first cruise with my daughter and adult grandchildren on Carnival Imagination from Long Beach CA to Ensenada Mexico. We booked the smaller suites with balconies on the Veranda deck. We had a fantastic time and it ... Read More
Just returned from our first cruise with my daughter and adult grandchildren on Carnival Imagination from Long Beach CA to Ensenada Mexico. We booked the smaller suites with balconies on the Veranda deck. We had a fantastic time and it was just what we needed in a mini vacation. We knew the Imagination was an older smaller ship which was fine for a short trial cruise. I arrived first and was so relieved the garage had benches so I could sit and wait for family and be out of the cold weather. There were many porters to take bags out of cars and they worked quickly to move bags to the ship. Checking in was easy and quick and along the path to board, there were many Carnival staff welcoming us. What I appreciated and liked best was the very diverse and friendly Carnival staff from so many countries; and any time we had a question any staff member was happy to help. When I had an issue about a charge, Lori Ann in Guest Services took care of the bill quickly and very efficiently. Also, we were assigned the Spirit Dining Room where Abigail, Kamaljet and Angela served us each night flawlessly and food was so delicious. What was lacking was some of food in the food court was very much below par so we went to the deli and Guy's Burgers which always had lines. It seemed that Alcohol was highly promoted and the main activity for many, there were so many bars and people drinking. We had to call to report our loud drunk room neighbors who were arguing at 11pm; security took care of the issue and called us back to make sure it solved the problem very quickly. I use a walker and cane which was a little difficult at times moving through crowds; my rollator walker had a strap on the seat which I could lift to make the walker narrower which helped a great deal. We all decided cruising is for us and we will definitely be making reservations at a future time. Thank you terrific Carnival employees! Read Less
Sail Date February 2019
Since I live near the Port of Long Beach, the terminal is only about a 15-20 minute drive. Plus, the price was right for a four night cruise. I had never cruised with Carnival before and wanted to give it a shot. Having cruised with ... Read More
Since I live near the Port of Long Beach, the terminal is only about a 15-20 minute drive. Plus, the price was right for a four night cruise. I had never cruised with Carnival before and wanted to give it a shot. Having cruised with Disney, I didn't come in with the highest of expectations. The ship is older (one of the oldest in Carnival's fleet) and it shows. The main entertainment venue is a lounge--style theater instead of the more-modern broadway style. There are no speciality restaurants (this is made up for with upcharge options at dinner and chef's table). The ship is showing its age, but Carnival has appeared to have kept it in ship shape during dry docks. Hopefully the next one will bring some new life. I was in an upper/lower birth cabin. Having this does give you a little more room, since the bunk leaves more space. However, I'd have preferred this configuration with a balcony or even an ocean view. Unfortunately, Inspiration's balonies are only in suites. That said, no complaint on the room. It served its purpose well and was clean. Dining on the ship was amazing. We had anytime dining. Had the same server team 3 of 4 nights. The food was amazing. The "rare finds" are worth a shot each night. There is a nice mix of poultry, pork, beef, fish, and vegeterian/vegan items. On Sea Day, I did the brunch and the filet mignon melted in my mouth. The flat iron steak from dinner came very close to melt in mouth, but was tender and well flavored. The chefs know how to cook. I also loved the desserts, especially the banana cream pie. The Lido Buffet does a new theme each day, which is nice. Plus, you can't beat a Guy Fieri burger. Main show entertainment was pretty good, but given the loung style seating, I tended to just watch from the back on deck 9. I preffered the comedy acts the most in the Punchliner. BT was a riot and I went to two of his shows. Service was amazing. Carnival has hired a great diverse crew for this ship, from crew to staff to officers and everything in between. If you want great service, I have found cruises do it best. I'd most certainly recommend this cruise and I'm eager to eventually cruise with Carnival again. They are truly the Fun Ships. Warning to those who want the upscale experience, Carnival is not for you. If you like a relaxed, casual, fun atmosphere, this is the cruise for you. Read Less
Sail Date February 2019
Pros: entertainment, food (some days), burgers, ship mouvement Cons: small cabin( please take canine higher than deck 8, foods (the other days), ice cream. Ship is old but well structured. Not as bad as some reviews say. Buffet ... Read More
Pros: entertainment, food (some days), burgers, ship mouvement Cons: small cabin( please take canine higher than deck 8, foods (the other days), ice cream. Ship is old but well structured. Not as bad as some reviews say. Buffet food some days great, some others just ok. Dining restaurants good, not so great as expected. After the short summary above here comes the story of our cruise. Cruise embarkation was excellent. No lines, no walking miles till the cruise ship. After embarkation we had the one and only unpleasant surprise; our cabine emerald (deck 8) 202, was the smallest we ever cruised (we have cruised twice with carnival, one with royal, one with Msc, one with celebrity, all balconies). Even worst, in front of our balcony there was open deck with crossing passenger, so some times we felt awkward. That was our worst experience, everything else was fine. Ship although old, was well maintained but some rust was visible to the open decks, and to the ship sides. I expected a little better food. Some days the food was excellent, some others not so... excellent but you could find what you like and be satisfied, even the "not so good " days. Finally I stand for the best part of our cruise and that was the entertainment. Plenty things to do and to see, I liked mostly the comedy magician, and all comic acts in generally. Read Less
Sail Date February 2019
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook ... Read More
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook suites in the Haven just for these reasons. NCL totally dropped the ball on this cruise..... My wife was horrified at the spa.....a woman was assigned to her who had never done a massage in her life.....she burped in my wifes ear every 2 minutes....when she asked to speak to a manager, she was avoided for 3 days and then told that there was nothing that could be done. We went to the buffets that were lacking any flavor or variety.....nobody was putting any extra effort into anything !!!! We tried to go to O'Sheehans for a "break" and were served wings with feathers still on them......we pointed this out to our server who looked at us strange and asked us when we expected her to do about it !!!! The specialty restaurants were just not up to par......we have dined at these restaurants SO many times in the past and we know what its SUPPOSED to be like......its just as if nobody cares anymore...... Thank God we already knew the Haven concierge from a previous NCL cruise to Italy....if not for her and our butler, this would have been even MORE of a nightmare. I believe that NCL came up with a great idea for their freestyle cruising....and that this gave them a lot of business.....unfortunately, they are now obviously resting on past laurels. I sent in all of this (and more) on a survey and nobody from NCL responded..... At this point, I really dont expect them to and we will probably cancel our Fall Foliage cruise with them for later this year..... Absolutely no fun involved at all when you are looking more forward to getting home than being on the cruise !!!!! At least when I got home, I only had my wife yelling at me....on the cruise, I had to deal with the "bingo-mama" and the other "entertainment staff" that was clearly more comfortable questioning the perceptions of the passengers rather than trying to address any possible problems..... At least I was happy to get home to my own toilet.....lol......the one in our cabin would spit the toilet water back up at the person sitting there every 2 minutes......never asked for a bidet....??? Read Less
Sail Date December 2018
We do this as often as we can for Christmas week. This is the first time we can say from the minute we got on to the end entire crew welcoming, helpful, pleasant caring. 1 of us needed wheelchair assistance and it was there from check in ... Read More
We do this as often as we can for Christmas week. This is the first time we can say from the minute we got on to the end entire crew welcoming, helpful, pleasant caring. 1 of us needed wheelchair assistance and it was there from check in all the way to the Horizon for lunch, wow !!! Room attendant provided what asked but not the friendliest, and the spirit of the entire ship was amazing on the night the crew sang Christmas carols with passengers joining in. It was a pretty amazing thing to see and be a part of. Also great was the passengers who formed the passenger Christmas choir to sing in their own show! Negative was the way too early scheduled late seating at 7:15 or 7:30, (just back and now cant remember oops!)the lack of late shows for late seating and missing alot because of the early/ late seating time. Was no late night comedienne either, When in ports no way to make that seating time. Few nights we skipped it. We recommend the specialty steak restaurant ,we went twice. We didn't care much for the girl main server in the dining room, every night was rushed, talked fast and offered recommendations we did not ask for. Otherwise GREAT TIME! ps, its a rather long ship so take a pass if you have trouble walking a lot. Read Less
Sail Date December 2018
We usually go on this cruise every year. We know the ship, could see some new things that have been upgraded, so that a was nice. Fake grass around the neptune pool and the Mix bar and Salty Dog were upgraded too. New tellys in the ... Read More
We usually go on this cruise every year. We know the ship, could see some new things that have been upgraded, so that a was nice. Fake grass around the neptune pool and the Mix bar and Salty Dog were upgraded too. New tellys in the cabins was a nice feature too. The food however, it's not as good as it used to be. The horizon cafe, the food is the same more or less every night. And it's cold. The fish was dried up and had been there for ages. The main dinning room food was not very good either. Boring selections, but then I'm a vegetarian so maybe that's why but my husband and son aren't and they said the meat dishes were not that good. However, the staff are great as always. Overall Princess is going down a little, the food is blah, but the staff are always kind and caring. Read Less
Sail Date November 2018
We are a family with young children (ages 6 and 12). My son (age 12) is special needs and we were booked in a HA stateroom (5136). This is our 15th cruise, our first time with NCL! We have mainly sailed with Disney and have done a few ... Read More
We are a family with young children (ages 6 and 12). My son (age 12) is special needs and we were booked in a HA stateroom (5136). This is our 15th cruise, our first time with NCL! We have mainly sailed with Disney and have done a few cruises with RCCL and Carnival. Embarkation/Disembarkation - We arrived at the port around 1 pm and because our son is special needs and is in a wheelchair, we were attended to and take care of quite well. Both embarkation and disembarkation was a breeze for us. Cabin - for an HA room that fits 4, you only have ONE cabin choice onboard the Bliss - a family oceanview stateroom. The room was very spacious and had lots of storage space. Beds were comfortable and our stateroom host was very attentive and friendly. This room is by the service/crew elevator and there are a lot of noise coming from that area. In general, noises here and there do NOT bother us but I can see how it can be an issue to others who are more sensitive to sound. Entertainment - Only saw Jersey Boys and it was PHENOMENAL!!! Do not take young children to this show as it is not exactly kid friendly (due to language). The cast was outstanding and amazingly talented. It's a must see in my opinion. Live bands onboard were also very very good. We enjoyed hanging out at the atrium or at The Local listening to them perform. Kids Club - my daughter (age 6) loved and enjoyed her time at the Splash Academy. She went almost every day - an hour or two during the day/night. Counselors were very friendly and the activities were fun and enticing. Specialty Dining - we had a 3 meal package and dined at Cagney's, Teppanyaki, and Los Lobos - all were EXCELLENT!!! Food was great, service was great, everything was well prepared and everyone went above and beyond. Definitely one of the highlights of our cruise! Cruise Staff - 90% were friendly, helpful, and had smiles on their faces willing to help and assist you. Out of the 15 cruises we've done, I would rank this as the 2nd most friendly staffed ship. We had a person or two here and there that never said hi but then again, you will always have that on ANY cruise you go on. For the most part, the staff was fabulous. Laser Tag/Go Kart - AWESOME!!! If you really stop to think that you are doing these activities ON A SHIP, in the MIDDLE OF THE OCEAN - that in itself is AMAZING! While $9.95 isn't necessarily a lot of money to charge to experience it, I'm a bit disappointed that NCL decided to even charge at all. We don't pay to go ice skating, rock climbing, zip lining on any of RCCLs ships nor does Carnival charge to go on their Sky Ride. I just feel that these should have been complimentary. Arcade - we purchased the unlimited arcade pass for 1 person. I believe it was $56 total for 7 days if purchased prior to the cruise and it was WELL WORTH IT!!! Although only valid to use on games with a GREEN slot, my daughter took advantage and played Mario Kart (by The Local) at least 25 times every day. Racing games, basketball, air hockey, and shooting games in the Arcade are also eligible under the unlimited pass (all are coded GREEN). Now let's get on the CONS.... 1. FAMILY pool (right next to the kids splash area) is 5 feet 7 inches deep! You will rarely see anyone in that pool for the simple reason that NOBODY wants to RELAX in the pool by TREADING WATER! Why NCL did not put a shallow area in that pools is crazy to me. Most people would like to take a dip in the pool and be able to stand up in it while enjoying a drink and soaking in the sun. No one wants to be treading water while trying to sip a cocktail. 2. Big screen TV by the pool - plays NCL commercials 90% of the time. On the last night of the cruise, they did play ONE movie. Why not play a movie on the screen multiple times a day?! Having NCL commercials on that big screen majority of the time is such a waste in my opinion. 3. This is our biggest complaint of all - the ELEVATORS!!! Our room was on deck 5, the buffet and pool deck (which we often go to) are both on deck 16. The climb up or down from 5 to 16 and vice versa would often take FOREVER. The elevator would practically stop at every floor!!! The elevators are always crowded and full of people!!!! There is NO A/C in the elevators so you are there cramped and sweating. This was the top complaint among majority of cruisers in our sailing. Everyone was talking about the elevators! OVERALL... Yes, we would sail on NCL again. Yes, we would sail on the Bliss again. The ship is beautiful and though I am not so much into art, I was really intrigued and quite fascinated by the art displayed onboard - cool and very unique!!! Feel free to ask any questions, I'd be happy to answer them for you =) Read Less
Sail Date October 2018
Did our first ever B2B on the Star Princess as our 9th & 10th cruises on the Princess line. We were on the 5-day Cabo followed by the 7-day CA Coastal. Same mini-suite cabin on both cruises so we didn’t need to move. Ship: our ... Read More
Did our first ever B2B on the Star Princess as our 9th & 10th cruises on the Princess line. We were on the 5-day Cabo followed by the 7-day CA Coastal. Same mini-suite cabin on both cruises so we didn’t need to move. Ship: our cabin was E727 which is way in the back as we always like aft cabin locations. The cabin is showing its age: discolored (meaning it looks moldy) grout in the bath/shower and a couch that looked like something people in my neighborhood at home would leave at the curb for someone to haul away. The hair dryer attached to the wall is ancient and worked poorly; if I wasn’t worried about finding room in my luggage I would have purchased a new hair dryer in port. The carpet in the hallways looked pretty new though and I appreciate the red v. green dots indicating port and starboard sides. The rest of the ship was in decent shape and we enjoyed the public areas. As noted in other reviews, the AC malfunctioned on the Cabo cruise. The room was uncomfortably warm due to that for most of those 5 days. It worked better on the Coastal but we like the cabin cold at night and it never worked well enough for our preference. We didn’t appreciate the utter lack of information from the Captain about the AC issue, but did appreciate the $50 per person account credit and future cruise credit as well. Service: for the Cabo cruise we had traditional late seating in the Amalfi dining room which included great service. 6 of the 8 at our table the first night decided to move to another table for the remainder of the cruise and the maitre’d was instantly and discretely accommodating. Wait staff was wonderful and I was particularly impressed with the care and attention given to one of our table mates who required gluten free food options. However for the Coastal cruise Princess did not link my husband and I to the rest of our 11-person party for dinner. They could not add us for the first night of dining (our party was confirmed for early traditional in Amalfi) but did fix it for the next night and rest of the cruise. However, instead of putting us at 2 adjacent tables as has always been done on our group’s 4 previous cruises together, they placed us at one large table. This would have been great except one in our party is wheelchair bound and had to be lifted/lowered up/down a step to get to and from the table location. This was both dangerous and an unwelcome distraction to us and everyone around us. (More issues related to wheelchairs are noted below). Due to dining at 2 specialty restaurants and off the ship a couple of nights we didn’t get to know the dining room wait staff like we usually would. I think this resulted in very slow service which wasn’t as friendly as it usually is. Food: meh. The only memorable meal we had was at Sabatinis, excellent service and so much great food! If you go please remember to pace yourself as there are several courses, all delicious. We did try the Balcony Breakfast for Two which we enjoyed. Again, more food than 2 people could possibly eat. We saved all the pastries and snacked on them over the next couple of days. Entertainment: we almost never attend the production shows, just not our thing. Our friends did go often and the only one they raved about was “Born to Dance.” We did see the British Invasion show, my husband enjoyed it more than I did because he loves that era of music. Excursions: we really enjoyed the horseback riding and ATV excursions in Cabo. In Monterey we did the movie location tour which was very good. In Ensenada we did the Bon Apetite culinary tour which is a great way to see the community as well as get samples of the tastes of several local eateries. The tour guide was friendly and fun. Included was wine tasting at the end. Only bad stop was an outdoor restaurant where the flies were so plentiful (and huge!) that I just couldn’t eat the tacos presented. Just gross. Bad: Our wheelchair bound friend booked 2 excursions because they were noted as handicapped accessible online prior to the cruise. He has cruised with Princess several times so he knows what he is doing. When they reported for their excursion in San Diego the tour bus was not handicapped accessible at all and he was told he’d have to pull himself up the stairs of the bus if he wanted to go because the coach was not equipped with a lift. Again, this was distressing and distracting to all involved and they had to request their money back, plus had nothing to do in that port. They found out the tour they’d booked on Princess in Ensenada the next day was also not going to accommodate the wheelchair after all. I know they’ve written to Princess regarding this situation. Read Less
Sail Date October 2018
1. Being disabled & in a wheelchair, they have you waiting for hours to disembark when we should go 1st for medical reasons. 2. They ran out of luggage tags and we couldn't get our luggage checked. They use to slide the tags under ... Read More
1. Being disabled & in a wheelchair, they have you waiting for hours to disembark when we should go 1st for medical reasons. 2. They ran out of luggage tags and we couldn't get our luggage checked. They use to slide the tags under the door along with your bill. 3. The food is terrible and not cooked thoroughly. This was my wife & I 4th cruise and will be our last. The room was very warm and usually the air conditioning would be cold. The Internet was ridiculous & didn't work at all. 4. The Captain's dinner was nasty & it seemed like the cook rushed to make the food. The shrimp looked & tasted as if came out of a box and was like school cafeteria food. Carnival cruise ship is going down the pits!! If you're thinking about leaving from the port of Long Beach or Los Angels, save your money!! The parking lot spaces for disabled is also RIDICULOUS Only 8 handicap spaces available. Read Less
Sail Date September 2018
We wanted a short getaway to celebrate our 40th Anniversary. This would be our 4th cruise for 2018, having just returned in June from a 3 week Oceania Tahiti cruise. We have cruise about 50 cruises, on almost all lines. What a ... Read More
We wanted a short getaway to celebrate our 40th Anniversary. This would be our 4th cruise for 2018, having just returned in June from a 3 week Oceania Tahiti cruise. We have cruise about 50 cruises, on almost all lines. What a difference a good cruise director can make! Connor was called in to take over- this was his first cd gig. He was fresh & so fun & excited, you just had to have fun! Verses some "veterans" who do the same tired lines for many years, and it shows. This was our 3rd getaway on carnival, plus many on Princess & RCI. True, this is a party cruise with alot of drinking,but with tight security I didn't see any problems (just a loud crowd!). Probably had more drunks on NCL with the "free" beverage package. Having just been on Oceania (know for their excellent culinary program) I wasn't expecting much, but was again pleasantly surprised. Some of the meals I'd compare with Oceanina, some obviously not quite up to Oceania. However, had some bad food on Oceania also. Was very happy with the menu choices, as most days had 3-4 things I really wanted to try. Had prime rib, salmon, stuffed mushrooms, escargot, shrimp cocktails & best crab cakes ever! As ship is older not many balconies, so for a short cruise the oceanview worked fine. Think our cabin had more storage space than our balcony cabin on Oceania. Room steward was just as attentive. Cabin & bathroom was very minimal. DH big complaint was no room thermostat- had to stand on bed to turn ac vent open/closed! Although it is obvious it is an older ship with alot of hard use, the maintenance program seems to be keeping it "ship-shape". Embarkation & disembarkation was easiest of any ship we have been on. Their new terminal (opened late Jan this year) really makes you fee like you are already on vacation. Not like Miami- where you are so stressed out by the time you get to your cabin it takes a full day just to unwind. Our only port was Ensenada, which is why we went. We like the winery tour- and it was almost a private tour- only 1 other couple on the morning tour! The guide at La Cetto spoke bad English, but answered all our questions. Tasting was excellent, as always. They have cleaned up the other winery, but it has not lost its charm. What a bargain- 1/2 day tour, 2 wine tastings, food at each, & a bottle of cab to take home- for $50! . Overall, if looking for value choose Carnival! If don't want to have fun- just relax & money is no object- Oceania is fine. PS- DH has mobility issues, and Carnival was exceptional in that respect also. Whereas on Oceania, as everyone had mobility issue- it was more of a hindrance there! Read Less
Sail Date August 2018
I have never really been that interested in a cruise, yet my aging mother wanted to go on one and this seemed like the easiest way to try a short, relatively inexpensive cruise. I love Mexico, and generally would rather go there and spend ... Read More
I have never really been that interested in a cruise, yet my aging mother wanted to go on one and this seemed like the easiest way to try a short, relatively inexpensive cruise. I love Mexico, and generally would rather go there and spend time doing and seeing things there, not on a boat. With very rare exception, I give the Carnival folks a 5/5 for attitude and training -- from booking to debarkation, everyone was very helpful and kind. My mother has mobility issues and gets a little confused now and then -- the room we received was perfect, close to the center of the ship, customer service and the embarkation ramp. The booking agent knew exactly what she was doing. The dock staff helped her on with a wheelchair, even though we did not use one during the trip. When I was out of the room, and got up from a nap and got a little lost, forgetting her key, the crew got her back with no trouble. The cabin was smallish, but it was fine -- it was all we needed, and the beds were comfortable. The food was generally good, with one exception. On the first night, we ate at our assigned dining room and it was not good -- everything was steamed -- floppy calamari, squishy steak, lukewarm lava cake with melted ice cream. Honestly, I wasn't going to say anything, I just figured that was what it was. The hamburger we had eaten at the burger stand was so much better, I figured we could find good enough food. I decided to mention my disappointment, and the staff from the Pride dining room urged us to try again. I am so glad I did. The next two nights' dinners were great, and waiters Jovaneh and Octavian were the best. We just got a team's bad day the first night. Another highlight for us was the comedy show, specifically Jodi White -- both the family and adult shows. The other comic, her husband Dale, was also very good. We went every night to at least one comedy show. We had a good day in Ensenada. I would not put it near the top of the list of Mexican cities I like to visit, but it was OK for a day trip and a little goofy souvenir shopping. I am not sure I am going to be going on a lot of cruises in the future, yet based on the high quality of service from this Carnival crew I would definitely try it again. Read Less
Sail Date June 2018
Were supposed to go to the Mexican Riviera, but went to San Diego and Ensenada. We were out running a hurricane. It was not Carnivals fault. The food and attitude of the crew are excellent. We were given a free cruise for not going to our ... Read More
Were supposed to go to the Mexican Riviera, but went to San Diego and Ensenada. We were out running a hurricane. It was not Carnivals fault. The food and attitude of the crew are excellent. We were given a free cruise for not going to our locations. The casino was also giving me a free cruise for staying on the ship. I had the best time of my life. They also sent to my room 2 bottles of wine and a bottle of champagne. We are going to rebook this cruise, since we have never been to Cabo San Lucas or Puertavallerta (or how ever it is spelled ) . The casino payed off well, went home with more money than I took Also being handicapped, they wheelchaired me on and off the ship with a smile on the crew members face. I can not wait till our next cruise leaving from Puerto Rico. Read Less
Sail Date June 2018
Loyal to princess cruise only because of loyalty program; platinum status. Embarkation was a breeze very helpful staff getting my totally disabled mom on the ship. Had suite on Rivera deck, close to elevators. Cabin staff was very ... Read More
Loyal to princess cruise only because of loyalty program; platinum status. Embarkation was a breeze very helpful staff getting my totally disabled mom on the ship. Had suite on Rivera deck, close to elevators. Cabin staff was very helpful in accommodating all our funky needs. Rooms very dated needs new furniture. Pull out couch disgusting. The new club class dining was outstanding. Very attentive staff looked after all our needs and accommodations. As always the entertainment was so so basic cruise entertainment. The only problem we really had was disembarkation. When we first arrived I explained that we needed to keep all of my mothers medical equipment; oxygen, ventilator, special toilet and suitcase until the morning of departure. "No problem" Called the day before we disembarked and explained again or needs. "NO problem just call the morning of and we will take care of it. NOT was a jumbled mess. 1st told us that they couldn't accommodated us and we would have to remove all out belongings ourselves, then told us they could take it to the gangway, then ok someone will help us but you need to stay with your belongings in your room until departure time of 9:45 am (so no breakfast). After finally getting a higher up person did they agree to get all of my moms belongings off the ship. Yeah breakfast one last time. Went to get items in pick up area and the oxygen machine is clearly broken in two pieces. Read Less
Sail Date April 2018

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