I booked my first river cruise on the Lower Mississippi River for March 2023 back in May 2022 on the American Countess. I was concerned about what level of service to expect given the pandemic. I proceeded hoping that things would settle down back towards normal as the embarkation date approached. I am a manual wheelchair user and require an ADA cabin. I knew the number of accommodating cabins ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for the feedback and your kind words. We are disappointed to hear that some of the food was at a less than ideal temperature. We will make sure we pass this along to the American...
My father-in-law had heard our "river stories" as we came home from other American Cruise Line vacations. (We are ALL IN for small ship cruising!) At the last minute, two weeks before the proposed sailing, we asked him if he wanted to come for his 96th (he is a medical marvel!) birthday. He 'fretted' about whether he would be able to handle the tours and the airport travel. 4 days before we ...
We had talked about a Mississippi River cruise for years, and finally decided to do it. The cruise lived up to our expectations and then some!
The pre-cruise process was a little confusing and disorganized, but we appreciated the Covid testing, knowing everyone onboard had tested negative. The Peabody may be a grand old hotel, but the rooms are small and the bathrooms even smaller. We were ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi MTMeg! We are so happy to hear that you enjoyed your voyage with us on American Countess. We will pass your feedback along to the vessel. We hope to welcome you back aboard in the future!...
In March 2022 My husband and I took a wonderful Cruise on American CruiseLine. The trip was on the American Heritage, and we traveled down the Mississippi River from Memphis to New Orleans.
We began our trip exploring on our own. I wish I had taken the precruise option. Many people I met did and had an awesome experience. We visited a few places on our own. We went to Sun Studios, and Beale ...
So many previous passengers had recommended American Cruise Line ships that I had to see for myself. River cruising has always been one of my favorite vacations. ACL topped them all . The dining was superb serving the most thought- through meals every day morning, noon and night. The waiters were so attentive and informative about everything being served. The dining room as well as the ...
In December of 2019, I had been fortunate to have an absolutely amazing trip aboard the American Duchess. We had sailed from Memphis to New Orleans, and although there were only 100 people or so on board, everything felt lively and populated, but not overly populated like on an ocean-going cruise ship.
The boat had Christmas theming since it was the holidays, and everything felt warm and ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Bryan5264!
We love reading your review. The holiday season on our vessels is really special. The towns are decorated, the crew is festive, and guests are in the holiday spirit! Thank you...
Over the recent Christmas holiday, we had the privilege of cruising on the Grand American Queen Steamboat. We cannot say enough about how much we enjoyed the experience.
The staff and crew went out of their way to provide an absolutely wonderful experience. There was some minor improvements necessary in some areas, but what holiday would be complete if everything was perfect.
Ship – They ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi jandcinpa,
What a kind review! What really stands out is your comments about our genuine hospitality. Our crew is our heart.
Regarding the HOHO’s, Christmas time shopping on the lower...
I was very excited to take a trip with the American Duchess as I have been on other river cruises in the past, but mostly in Europe or other parts of the world. I knew this cruise would be different being in America, but I pleasantly surprised with all there was to see and do in this part of the country. We started in Memphis and ended up in Nashville, TN.
On board my guest cabin was very ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Ginny033!
American Duchess will be ready and waiting for you and your friend! That whole area in the middle of America is rich with charming people, culture, and history. Sitting in the...
Sometimes, the best way to gauge a company's commitment to customer service is to experience mishaps and witness how the crew and company react.
We were on the December 2 sailing from Memphis to Nashville on the American Duchess. The first issue occurred when one of the propellers malfunctioned. We were immediately given this information and were also informed that we were going to have to ...
We traveled on the American Duchess during Christmas time on a Nashville to Memphis Cruise. It was absolutely beautiful. The boat and some of the towns were decorated for the holidays truly making it a unique experience. The time we spent onboard was phenomenal, all the staff is friendly and genuinely cared about making sure we were having a great time. The pursers were available to answer all of ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Nformato!
Your description of finding a charming town you'd never heard of before warms our hearts! That's what it's all about - life on the river. It's not only the boat that makes the...