Memphis River Cruises Reviews

Cruiser Rating
4.0
Very Good
69 reviews

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1-10 of 69 Memphis River Cruises Reviews


The Big Muddy on the American Queen

Review for a North America River Cruise on American Queen

runner19492002
10+ Cruises • Age 70s

American Queen Voyages are always fun and these 74 and 73 year olds traveled from Memphis to New Orleans. We traveled on the Countess on two occasions last year and that ship is nice. The American Queen, however, is a step above. The ship is larger and has more to enjoy than the smaller AQ vessels. We always choose the inside cabin on AQV because it is far less expensive and close to the Front ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for leaving a review! We are glad to hear that you had a great experience sailing with us, and hope to welcome you back aboard soon. We apologize for the missed port of call. When...

Sail Date: June 2023


Dissapointed

Review for a North America River Cruise on American Queen

donhanley46
10+ Cruises • Age 70s

The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thanks for the feedback! We are disappointed to hear that you did not enjoy your time on American Queen. We have noted your feedback on the dining room staff and unorganized Crew and will...

Sail Date: May 2023


Fabulous River Cruise for Mobility Impaired Guests

Review for a North America River Cruise on American Countess

Bballdee1986
2-5 Cruises • Age 50s

I booked my first river cruise on the Lower Mississippi River for March 2023 back in May 2022 on the American Countess. I was concerned about what level of service to expect given the pandemic. I proceeded hoping that things would settle down back towards normal as the embarkation date approached. I am a manual wheelchair user and require an ADA cabin. I knew the number of accommodating cabins ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Thank you for the feedback and your kind words. We are disappointed to hear that some of the food was at a less than ideal temperature. We will make sure we pass this along to the American...

Sail Date: March 2023

Traveled with disabled person


What a mess!

Review for a North America River Cruise on American Countess

acablitke08
10+ Cruises • Age 60s

We sailed Oct 2022. We were looking forward to MSY - MEM. The line can’t control the river. The day before we were supposed to fly to MSY, we were notified they couldn’t sail south of MEM because the river levels were too low so we needed to change our flight reservations to MEM. We were promised a refund for any change fees w/in 4 - 6 weeks. Fortunately, our Tours By Locals day trip and our ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience on American Countess and that the refund process is lengthy. We...

Sail Date: October 2022


PERFECT 'BUCKET LIST' CRUISE FOR OUR FATHER

Review for a U.S.A. Cruise on American Heritage (formerly Queen of the Mississippi)

vacationreporter
10+ Cruises • Age 60s

My father-in-law had heard our "river stories" as we came home from other American Cruise Line vacations. (We are ALL IN for small ship cruising!) At the last minute, two weeks before the proposed sailing, we asked him if he wanted to come for his 96th (he is a medical marvel!) birthday. He 'fretted' about whether he would be able to handle the tours and the airport travel. 4 days before we ...
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Sail Date: June 2022

Traveled with disabled person


Understaffed, overrated, not what was promised

Review for a U.S.A. Cruise on American Countess

Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Sail Date: April 2022


Overall Good- Needs Some Improvement

Review for a U.S.A. Cruise on American Countess

Hndbg Qn
10+ Cruises • Age 70s

First time trying a Mississippi River cruise after taking over 12 ocean cruises. The itinerary of Memphis to New Orleans was my main reason for choosing this cruise. Flying into Memphis the cruise included an overnight stay at The Peabody Hotel. Took taxi to airport, cost of $39.50 plus tip seemed high but efficient. The Peabody is a grand lady and was glad to stay there but my room extremely ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Hndbg Qn! Thank you for taking the time to leave us a review. We appreciate your kind words and are glad that you enjoyed the room service, dining room food, ports of call, and...

Sail Date: March 2022


Wonderful first river cruise

Review for a U.S.A. Cruise on American Countess

MTMeg
2-5 Cruises • Age 70s

We had talked about a Mississippi River cruise for years, and finally decided to do it. The cruise lived up to our expectations and then some! The pre-cruise process was a little confusing and disorganized, but we appreciated the Covid testing, knowing everyone onboard had tested negative. The Peabody may be a grand old hotel, but the rooms are small and the bathrooms even smaller. We were ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi MTMeg! We are so happy to hear that you enjoyed your voyage with us on American Countess. We will pass your feedback along to the vessel. We hope to welcome you back aboard in the future!...

Sail Date: March 2022


Cruising through History with some Music on the Side

Review for a U.S.A. Cruise on American Heritage (formerly Queen of the Mississippi)

Diane 4 art
10+ Cruises • Age 70s

In March 2022 My husband and I took a wonderful Cruise on American CruiseLine. The trip was on the American Heritage, and we traveled down the Mississippi River from Memphis to New Orleans. We began our trip exploring on our own. I wish I had taken the precruise option. Many people I met did and had an awesome experience. We visited a few places on our own. We went to Sun Studios, and Beale ...
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Sail Date: March 2022


A Little Bit Heaven

Review for a U.S.A. Cruise on American Heritage (formerly Queen of the Mississippi)

goodgolfer2
10+ Cruises • Age 80s

So many previous passengers had recommended American Cruise Line ships that I had to see for myself. River cruising has always been one of my favorite vacations. ACL topped them all . The dining was superb serving the most thought- through meals every day morning, noon and night. The waiters were so attentive and informative about everything being served. The dining room as well as the ...
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Sail Date: December 2021


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