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Memphis River Cruises Cruise Reviews

Cruiser Rating
4.1
Very Good
57 reviews

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1-10 of 57 Memphis River Cruises Cruise Reviews


Prison Ship for the Elderly provides no sternwheel and substandard food

Review for American Duchess to U.S.A.

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MECR2020
10+ Cruises • Age 50s

I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...
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Response from JaneF, Guest Relations Manager

MECR2020, We are very truly sorry for your experience. This is certainly not how we expect anyone to experience our river cruises. We did send notification about the paddlewheel ahead of...

Sail Date: February 2020


The overall cost is not worth the product

Review for American Queen to North America River

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Pamgoes
10+ Cruises • Age 60s

Pre-cruise: We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
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Response from JaneF, Guest Relations Manager

Hi Pamgoes, Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...

Sail Date: December 2019


Overall a Wonderful sailing down the Mississippi River

Review for American Duchess to North America River

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Bryan5264
First Time Cruiser • Age 20s

In December of 2019, I had been fortunate to have an absolutely amazing trip aboard the American Duchess. We had sailed from Memphis to New Orleans, and although there were only 100 people or so on board, everything felt lively and populated, but not overly populated like on an ocean-going cruise ship. The boat had Christmas theming since it was the holidays, and everything felt warm and ...
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Response from JaneF, Guest Relations Manager

Hi Bryan5264! We love reading your review. The holiday season on our vessels is really special. The towns are decorated, the crew is festive, and guests are in the holiday spirit! Thank you...

Sail Date: December 2019


Great Cruise with Christmas Theme

Review for American Queen to U.S.A.

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jandcinpa
10+ Cruises • Age 60s

Over the recent Christmas holiday, we had the privilege of cruising on the Grand American Queen Steamboat. We cannot say enough about how much we enjoyed the experience. The staff and crew went out of their way to provide an absolutely wonderful experience. There was some minor improvements necessary in some areas, but what holiday would be complete if everything was perfect. Ship – They ...
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Response from JaneF, Guest Relations Manager

Hi jandcinpa, What a kind review! What really stands out is your comments about our genuine hospitality. Our crew is our heart. Regarding the HOHO’s, Christmas time shopping on the lower...

Sail Date: December 2019


Exceeded My Expectations

Review for American Duchess to U.S.A.

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Ginny033
10+ Cruises • Age 70s

I was very excited to take a trip with the American Duchess as I have been on other river cruises in the past, but mostly in Europe or other parts of the world. I knew this cruise would be different being in America, but I pleasantly surprised with all there was to see and do in this part of the country. We started in Memphis and ended up in Nashville, TN. On board my guest cabin was very ...
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Response from JaneF, Guest Relations Manager

Hi Ginny033! American Duchess will be ready and waiting for you and your friend! That whole area in the middle of America is rich with charming people, culture, and history. Sitting in the...

Sail Date: December 2019


American Duchess - Great staff and shore excursions!

Review for American Duchess to U.S.A.

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Nformato
6-10 Cruises • Age 20s

We traveled on the American Duchess during Christmas time on a Nashville to Memphis Cruise. It was absolutely beautiful. The boat and some of the towns were decorated for the holidays truly making it a unique experience. The time we spent onboard was phenomenal, all the staff is friendly and genuinely cared about making sure we were having a great time. The pursers were available to answer all of ...
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Response from JaneF, Guest Relations Manager

Hi Nformato! Your description of finding a charming town you'd never heard of before warms our hearts! That's what it's all about - life on the river. It's not only the boat that makes the...

Sail Date: December 2019

Traveled with disabled person


Crew and Company Goes Above and Beyond

Review for American Duchess to North America River

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BillNY
10+ Cruises • Age 60s

Sometimes, the best way to gauge a company's commitment to customer service is to experience mishaps and witness how the crew and company react. We were on the December 2 sailing from Memphis to Nashville on the American Duchess. The first issue occurred when one of the propellers malfunctioned. We were immediately given this information and were also informed that we were going to have to ...
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Sail Date: December 2019


Great until we both got a stomach bug on the boat

Review for American Queen to North America River

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mmyeats
2-5 Cruises • Age 60s

We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea! The cruise started out great. Soon we started to hear that guests were sick ...
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Response from JaneF, Guest Relations Manager

Hi mmyeats, We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill. In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...

Sail Date: November 2019


Great River Cruise

Review for American Queen to North America River

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jantrips
2-5 Cruises • Age 20s

Our first introduction to American river travel was on the American Queen, and our journey did not disappoint. In fact, our voyage on the American Queen wasn’t just my first river cruise… it was my first cruise ever. Overall, I would rate both this boat and our experience a 5/5. When we arrived at the dock of the boat, we were a bit awe-struck. The paddlewheeler was unlike anything we had ever ...
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Response from JaneF, Guest Relations Manager

Hi jantrips! My first cruise was also on American Queen! She really is a beautiful boat that sets the stage for a grand river experience. The excursions are a huge part of the river cruising...

Sail Date: November 2019


Friendly crew, excellent experience, beautiful boat!

Review for American Harmony to North America River

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Gardening Granna
10+ Cruises • Age 70s

We love American Cruise Lines and delighted to sail on newest boat Harmony. Absolutely fabulous boat, superior crew and service. Our fourth trip on this line and we signed up for another ACL destination in 2020. Seamless operation from embarkation until disembarkation. Spacious and well appointed cabins, excellent entertainment, service and all around fun time. Immaculately maintained at all ...
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Sail Date: October 2019

Traveled with disabled person


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