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Memphis River Cruises Cruise Reviews

Cruiser Rating
4.1
Very Good
65 reviews

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1-10 of 65 Memphis River Cruises Cruise Reviews


PERFECT 'BUCKET LIST' CRUISE FOR OUR FATHER

Review for American Heritage (formerly Queen of the Mississippi) to U.S.A.

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vacationreporter
10+ Cruises • Age 60s

My father-in-law had heard our "river stories" as we came home from other American Cruise Line vacations. (We are ALL IN for small ship cruising!) At the last minute, two weeks before the proposed sailing, we asked him if he wanted to come for his 96th (he is a medical marvel!) birthday. He 'fretted' about whether he would be able to handle the tours and the airport travel. 4 days before we ...
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Sail Date: June 2022

Traveled with disabled person


Understaffed, overrated, not what was promised

Review for American Countess to U.S.A.

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Hamlet cruiser
10+ Cruises • Age 70s

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Sail Date: April 2022


Wonderful first river cruise

Review for American Countess to U.S.A.

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MTMeg
2-5 Cruises • Age 70s

We had talked about a Mississippi River cruise for years, and finally decided to do it. The cruise lived up to our expectations and then some! The pre-cruise process was a little confusing and disorganized, but we appreciated the Covid testing, knowing everyone onboard had tested negative. The Peabody may be a grand old hotel, but the rooms are small and the bathrooms even smaller. We were ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi MTMeg! We are so happy to hear that you enjoyed your voyage with us on American Countess. We will pass your feedback along to the vessel. We hope to welcome you back aboard in the future!...

Sail Date: March 2022


Overall Good- Needs Some Improvement

Review for American Countess to U.S.A.

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Hndbg Qn
10+ Cruises • Age 70s

First time trying a Mississippi River cruise after taking over 12 ocean cruises. The itinerary of Memphis to New Orleans was my main reason for choosing this cruise. Flying into Memphis the cruise included an overnight stay at The Peabody Hotel. Took taxi to airport, cost of $39.50 plus tip seemed high but efficient. The Peabody is a grand lady and was glad to stay there but my room extremely ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Hndbg Qn! Thank you for taking the time to leave us a review. We appreciate your kind words and are glad that you enjoyed the room service, dining room food, ports of call, and...

Sail Date: March 2022


Cruising through History with some Music on the Side

Review for American Heritage (formerly Queen of the Mississippi) to U.S.A.

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Diane 4 art
10+ Cruises • Age 70s

In March 2022 My husband and I took a wonderful Cruise on American CruiseLine. The trip was on the American Heritage, and we traveled down the Mississippi River from Memphis to New Orleans. We began our trip exploring on our own. I wish I had taken the precruise option. Many people I met did and had an awesome experience. We visited a few places on our own. We went to Sun Studios, and Beale ...
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Sail Date: March 2022


A Little Bit Heaven

Review for American Heritage (formerly Queen of the Mississippi) to U.S.A.

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goodgolfer2
10+ Cruises • Age 80s

So many previous passengers had recommended American Cruise Line ships that I had to see for myself. River cruising has always been one of my favorite vacations. ACL topped them all . The dining was superb serving the most thought- through meals every day morning, noon and night. The waiters were so attentive and informative about everything being served. The dining room as well as the ...
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Sail Date: December 2021


Food so so on BOARD!! THIS IS NOT VIKING OR SEABOURN... WHERE WE GET WHAT WE PAID FOR!!!!

Review for American Song to U.S.A.

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fisherman 123
10+ Cruises • Age 80s

Wanted a history cruise of Mississippi.... Went on Viking Volga River Russia, Seabourn to Alaska both 4 to 5 STARS American Cruise lines a poor 5th Food and entertainment totally inadequate and poor Staff new and helpful and truing but with what they are given cannot' perform We booked last year and our cruise was cancel due to COVID ACL offered a 50% REFUND OR a credit for the same ...
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Sail Date: November 2021


Marvelous Mississippi Meander

Review for American Queen to North America River

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RealJewell
10+ Cruises • Age 70s

For our first post-COVID adventure, we decided to see more of the USA, and a riverboat cruise down the mighty Mississippi has always sounded alluring. We sailed downstream, from Memphis to New Orleans, on the beautiful and stately American Queen. We spend three nights pre-cruise in Memphis, one of which was included in the cruise fare. The cruise line hotel was The Peabody, "The South's Grand ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi RealJewell! Thank you for your kind words! We are thrilled that you enjoyed sailing with us on the mighty Mississippi. We will be sure to pass all your feedback along and let Jeremiah,...

Sail Date: March 2021


Prison Ship for the Elderly provides no sternwheel and substandard food

Review for American Duchess to U.S.A.

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MECR2020
10+ Cruises • Age 50s

I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...
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Response from BriannaH, Guest Relations @American Queen Voyages

MECR2020, We are very truly sorry for your experience. This is certainly not how we expect anyone to experience our river cruises. We did send notification about the paddlewheel ahead of...

Sail Date: February 2020


The overall cost is not worth the product

Review for American Queen to North America River

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Pamgoes
10+ Cruises • Age 70s

Pre-cruise: We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Pamgoes, Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...

Sail Date: December 2019


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