Memphis to North America River Cruise Reviews

We took a Mississippi River cruise on American Cruise Lines Oct. 3-10. It definately had the price tag of a luxury cruise but unfortunately fell very short. The worst thing was there was Legionella in the water (employees said this was a known issue prior to our departure). We were a group of 11, 8 of us got sick. There was also dreadful mold in the showers which we asked to have cleaned. The ...

The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several ...

We sailed Oct 2022. We were looking forward to MSY - MEM. The line can’t control the river. The day before we were supposed to fly to MSY, we were notified they couldn’t sail south of MEM because the river levels were too low so we needed to change our flight reservations to MEM. We were promised a refund for any change fees w/in 4 - 6 weeks. Fortunately, our Tours By Locals day trip and our ...

I was on the American Jazz from Nashville to Memphis from July 9-July 17. This cruise has been disappointing from day one. My wife and I took the precruise package and stayed at the Marriott with tickets for the Grand Ole Oprey. We were supposed to meet in the lobby at 5:00 for hor d’erves and cocktails. There was none. When we arrived at the lobby we were rushed onto the bus only to sit and wait ...

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best. One stop (can’t call it a port) not planned, had NO services! We needed ...

This was a very dull and boring cruise. The ship was fairly new so staterooms were nice and food was excellent but the staff failed to responsibly handle my bag and I never received it during my cruise. It disappeared on a two block bus shuttle to the dock so I believe someone handling it stole it. I wasn’t able to keep my bag with me for the ride to the dock so it was my carryon containing ...

We chose this cruise because it was an opportunity to cruise the entire Mississippi River. That did not happen. The river levels were high all summer long, and we understand that itinerary changes caused by weather are routine. However, ACL started notifying us of a change of the embarkation port from St Paul MN, to Memphis TN only 4 days from departure. Instead of attempting to put our ...