In December of 2019, I had been fortunate to have an absolutely amazing trip aboard the American Duchess. We had sailed from Memphis to New Orleans, and although there were only 100 people or so on board, everything felt lively and populated, but not overly populated like on an ocean-going cruise ship.
The boat had Christmas theming since it was the holidays, and everything felt warm and ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Bryan5264!
We love reading your review. The holiday season on our vessels is really special. The towns are decorated, the crew is festive, and guests are in the holiday spirit! Thank you...
Over the recent Christmas holiday, we had the privilege of cruising on the Grand American Queen Steamboat. We cannot say enough about how much we enjoyed the experience.
The staff and crew went out of their way to provide an absolutely wonderful experience. There was some minor improvements necessary in some areas, but what holiday would be complete if everything was perfect.
Ship – They ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi jandcinpa,
What a kind review! What really stands out is your comments about our genuine hospitality. Our crew is our heart.
Regarding the HOHO’s, Christmas time shopping on the lower...
I was very excited to take a trip with the American Duchess as I have been on other river cruises in the past, but mostly in Europe or other parts of the world. I knew this cruise would be different being in America, but I pleasantly surprised with all there was to see and do in this part of the country. We started in Memphis and ended up in Nashville, TN.
On board my guest cabin was very ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Ginny033!
American Duchess will be ready and waiting for you and your friend! That whole area in the middle of America is rich with charming people, culture, and history. Sitting in the...
Sometimes, the best way to gauge a company's commitment to customer service is to experience mishaps and witness how the crew and company react.
We were on the December 2 sailing from Memphis to Nashville on the American Duchess. The first issue occurred when one of the propellers malfunctioned. We were immediately given this information and were also informed that we were going to have to ...
We traveled on the American Duchess during Christmas time on a Nashville to Memphis Cruise. It was absolutely beautiful. The boat and some of the towns were decorated for the holidays truly making it a unique experience. The time we spent onboard was phenomenal, all the staff is friendly and genuinely cared about making sure we were having a great time. The pursers were available to answer all of ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Nformato!
Your description of finding a charming town you'd never heard of before warms our hearts! That's what it's all about - life on the river. It's not only the boat that makes the...
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea!
The cruise started out great. Soon we started to hear that guests were sick ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi mmyeats,
We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill.
In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...
Our first introduction to American river travel was on the American Queen, and our journey did not disappoint. In fact, our voyage on the American Queen wasn’t just my first river cruise… it was my first cruise ever. Overall, I would rate both this boat and our experience a 5/5.
When we arrived at the dock of the boat, we were a bit awe-struck. The paddlewheeler was unlike anything we had ever ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi jantrips!
My first cruise was also on American Queen! She really is a beautiful boat that sets the stage for a grand river experience. The excursions are a huge part of the river cruising...
We selected this cruise as we were traveling with 2 other couples who live on our street. This is not the best of the ships in this line but selected as one couple needed a lower cost cruise. Rooms small and cramped and flooded during rains. Employees who work hard were up at 5am pushing rainwater off deck, but the problem, aside from the noise, was that water was pushed inside the ...
Dear CAlgee,
American Queen Steamboat Company cares about their guests and their feedback is extremely important to us. We would like the opportunity to discuss this with you if you would...
In June 2019, my wife and I took the American Queen paddle wheeler on a one-week trip down the Mississippi River. Trip went from Memphis to New Orleans (the Deep South).
I rate this trip as an overall 5 (on a scale of 5), based on its distinctive niche for educational travel.
The Mississippi River is America’s other “Route 66.” You can see it from shore by driving yourself along the Great ...
Wow Cruise-otter! This is a great review! Thank you so much for recognizing the educational value. We are thrilled to learn that you enjoyed your cruise and the deviations. We sure...
ATV outdoor shore excursion at Natchez was the highlight for us! Well done to David and the Team for putting this outdoor adventure together.
Civil War battleground tour at Vickisburg was also excellent. Our particular thanks to the thoroughly informative speakers/guides - especially the gentleman who dressed and acted the part of a soldier of the day - he really made a ...