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43 American Queen Steamboat Company Memphis Cruise Reviews

. We particularly enjoyed the entertainment and felt that the actors and musicians were superior to nearly all the acts we have experienced on many cruise ships. The service, from the all American Staff, was mostly very good and the ... Read More
. We particularly enjoyed the entertainment and felt that the actors and musicians were superior to nearly all the acts we have experienced on many cruise ships. The service, from the all American Staff, was mostly very good and the food was plentiful and good, without being outstanding with the exception of the cookies to die for. The front porch cafe was often busy at peak times but we were always able to find somewhere to sit and there were plenty of places where you could sit and watch the Mississippi go by. The hop on hop off bus run by the ship in every port of call was well organised and very good: it gave us flexibility and an idea of the places worth a visit. In short we had a most enjoyable trip: any issues, and there were a few, were dealt with quickly and effectively with the minimum of fuss. Read Less
Sail Date March 2017
Exciting itinerary that should have been the hi light of our music route tour of the southern states but proved anything but. Chose an A grade cabin which was tired and very small - thank heavens we had our own balcony. Clean and well ... Read More
Exciting itinerary that should have been the hi light of our music route tour of the southern states but proved anything but. Chose an A grade cabin which was tired and very small - thank heavens we had our own balcony. Clean and well tended by our cabin steward who was delightful. Entertainment was good if a little narrow in scope relying on a good band and song and dance group. The Mark Twain evening however was particularly poor. The dining experience was particularly poor. Some off the worst service experienced anywhere. Dirty cutlery, table for 4 with 3 chairs, (we sorted it), teapot with no lid just placed on table with no explanation, not all but most waiting staff rude and disinterested, food quality very occasional good, generally very average and sometimes downright poor. Finally one of the worst value for money experiences we have had - big mistake. Read Less
Sail Date March 2017
Fortunately, we chose the cruise for the itinerary, not the customer service. First hint regarding the lack of attention to detail throughout was that although the travel agent asked the company to send the documents directly to us due to ... Read More
Fortunately, we chose the cruise for the itinerary, not the customer service. First hint regarding the lack of attention to detail throughout was that although the travel agent asked the company to send the documents directly to us due to shortage of time, they were sent to the agent anyway. The boat (yes, paddle boats are just that) was very nice with comfortable staterooms and nice era-appropriated decor. Port excursions were very good, informative and well organized. The food was good, but despite the fact that the company website, the ticketing documentation and the onboard newsletter specified a "country casual" dress code for dinner in the main dining room, it was completely ignored by passengers and staff. The fact that when we got to our stateroom there was only one set of towels and no toiletries was the second hint about service aboard, which was generally slapdash. Service in public areas is unacceptable from beginning to end. First night dinner the server consistently screwed up the dishes. Most pepper shakers full of coarse ground pepper which doesn't shake out. Breakfast next day the hostess gave us one breakfast and one lunch menu, and there were no teaspoons for the coffee cups anywhere to be found, and when we ordered coffee the cup was not accompanied by a spoon -- something which continued all wee. At dinner next night we discovered that our 4-top table was occupied; the explanation proffered by the Maitresse'D was that somebody had taken the table of the people at ours and they had been reseated at ours -- a situation which, in addition to inconveniencing at least eight passengers could have cascaded further. The proper action would obviously have been for her to eject the miscreants. This unwillingness to confront passengers at the expense of others is of a piece with the complete lack of enforcement of the dinner dress code in the main dining room. Whilst the food at dinner was excellent, the service at the new table was initially completely unacceptable -- the waiter was in such a hurry to clear the table that we had to recover cutlery that we would need, and were constantly interrupted by his clearing dishes from the table. A complaint to the Maitresse'D took care of it. On Wednesday, no provison was made in the front Front Porch casual restaurant for the fact that three coachloads of people on the premium excursion would be eating at the same time (no cutlery or soup bowls, self-bussing of empty tables,etc.). Upon return from the excursion, no cups at the Mark Twain Lounge coffee machine, a reoccurring problem in a high (staff) volume location. Thursday: At breakfast, after having had to flag down the hostess in order to get service, I made the mistake of ordering an omelette; what arrived was a half-cooked scramble (an omelette consists of a wrapped filling). Friday: At breakfast, after having been told that we'd be happy to share a table, the hostess seated us at two-top "set" with napkins and water glasses. The server who brought our coffee (sans teaspoons, of course) also failed to notice this. It was cold in St. Francisville that day and on the way to breakfast, I closed the wide-open port side forward door to Deck 2. After finding it opne a couple more times, I noticed that it was getting hung up on the Welcome mat and moved the mat out a couple of inches. Had I not done so the door, which is frequently passed by the crew, would no doubt have been open all day. With the exception of the inexcusable failure to enforce the dinner dress code, any one of the foregoing issues would be relatively minor, but in sum they represent a gross failure of hotel management. The staff, which are oblivious to the needs of passengers, are improperly trained and supervised. Read Less
Sail Date December 2016
This cruise was OK, but not as good as other cruises I have been on. Rooms were small and needed clocks. Would have preferred open dinner seating rather than assigned seats. Riverlorian was interesting, but day time activities for those ... Read More
This cruise was OK, but not as good as other cruises I have been on. Rooms were small and needed clocks. Would have preferred open dinner seating rather than assigned seats. Riverlorian was interesting, but day time activities for those not on special excursions were substandard. Being on the Mississippi River was interesting, but I would have preferred traveling during the daytime so that I could SEE the shore sites along the river. Most of our travel was at night. Hop off and on bus tours were excellent and it was such a convenience to have such prompt busses. The narrations in the mornings were terrific. We did miss the Christmas market at Rosalie Manor since we didn't know it folded up at one. The Christmas market at Nottaway was really nice, however. Our dissappointment was on the second day at Nottaway when there really was NOTHING to do on the second as we took the house tour on the first day. Read Less
Sail Date December 2016
This was my 4th trip on the American Queen this year. Quite frankly, I found the music to be addictive! The whole experience is quite nice, but the music is the biggest draw for me. All the musicians are top notch. I especially enjoy ... Read More
This was my 4th trip on the American Queen this year. Quite frankly, I found the music to be addictive! The whole experience is quite nice, but the music is the biggest draw for me. All the musicians are top notch. I especially enjoy Greg Lupton, who plays piano in the Captain's Bar twice a night. He is so engaging, with his sing-a-longs and warm humor. He's also a very, very talented musician. He makes everyone feel welcome and happy. Also terrific are the twice-nightly staged shows, the blues jam, the afternoon dixieland jazz show, and the late night dance music. The boat itself is really classy without being snooty. You will feel comfortable in casual clothes. The food is quite good, and quite varied. The staterooms are mostly very nice (though there are a few issues with water and room temperatues that need to be sorted out; I expect that those will have been remedied when the boat comes out of dry dock next season). The stops are very interesting, and some good options for side trips are provided. I especially recommend the BB King Museum! The ship is large enough that no one will feel claustrophobic, but not so large that it feels impersonal. The crowd tends to be seasoned and relaxed. We may all enjoy some wine with their dinner, and the occasional cocktail, but this is not a ship of drunken fools. The riverlorian lectures are quite interesting, and other onboard activities are available as well. The staff are friendly and helpful. Overall, I would highly recommend this boat, assuming they can take care of those few repair glitches. And, as fun as the Memphis to New Orleans route is, I actually prefer the run up to Red Wing (a charming port of call). Whichever route you take, you're bound to have a good time. Don't forget to catch Greg's act! Read Less
Sail Date November 2016
The brochure promised a week on the upper Mississippi in some comfort on a genuine stern-wheel riverboat with evening entertainment from the 50s-60s big band era. It didn't disappoint. Food and service were excellent and our top deck ... Read More
The brochure promised a week on the upper Mississippi in some comfort on a genuine stern-wheel riverboat with evening entertainment from the 50s-60s big band era. It didn't disappoint. Food and service were excellent and our top deck cabin spacious and comfortable. The evening entertainment was of a surprisingly high standard - a group of four talented singers and dancers who featured in shows of a West End/Broadway standard. The promised big band was an eleven piece live band of musicians playing Glen Miller / Duke Ellington style arrangements for dancing or just listening to. They were first class. We cruised from Memphis to St Louis: the river is wide and there is not a lot to see on the banks, but for us the experience of being there was enough. The hop-on hop-off bus service at the riverside towns was efficient and for those with a genuine interest in American history a great help in getting to museums and places of local interest. This a not a trip for those who want to spend time shopping as most of the shopping in the US is now done at 'out of town shopping centres' and the Main Streets are quiet, populated by hairdressers, cafes, second-hand shops etc. We were two Brits doing a trip designed for a mainly American clientel. We didn't enjoy the day trip to Graceland (from Memphis) which we thought had become a tourist theme park - too crowded, expensive and a bit tacky, We complained about having to put hot buffet breakfast food on cold plates - but this seems common in the US and was a small issue. It was a great week and a unique experience. Read Less
Sail Date September 2016
We joined another couple on this riverboat cruise without much planning. Although we were unable to get a stateroom in our preferred category, the one we had was satisfactory. Should we travel with American Queen again getting the larger ... Read More
We joined another couple on this riverboat cruise without much planning. Although we were unable to get a stateroom in our preferred category, the one we had was satisfactory. Should we travel with American Queen again getting the larger stateroom would be important to us. The rooms were very clean, nicely appointed and had adequate storage and organization features. The service was quick and thorough with at least twice daily service which included tidying the room as well as fresh towels. The embarkation process for this category(AAA) was easy and smooth. The main complaint I had about the boat was the public rooms were a little dark, so it was difficult to find a good place to do needlework or read. The dining was well done and had good choices for every meal. Again here, the waitstaff was very accommodating and friendly. The bars were friendly and had a nice atmosphere including live music. The shows were very enjoyable and the talent of the performers was impressive. Generally we have not particularly had an interest in attending shows on large cruise ships, but there was something particularly enjoyable about the shows on this boat. Additionally the talks about the river and its history were fascinating. Something we had not thought about was the fact there is nothing to see as you navigate the river. It makes sense as much of it is a flood plain, but it just hadn't occurred to us. The ports were purely small town America. Nothing momentous, but interesting to see how every place has something about their town in which they have pride. Made you feel good about the country. My only complaint is not a solvable one and that is the bugs. There were plenty of mosquitos and no-see-ums, so you needed to either douse yourself with repellant or be bitten. All in all it was a great trip and I would definitely go again particularly to another section of the grand old Mississippi River. Read Less
Sail Date July 2016
We decided to take this cruise up the Mississppi River over the 4th of July; one, to celebrate the holiday, and two to see a bit of our country. The passengers were a bit older crowd and the overall dress was a little less causal when ... Read More
We decided to take this cruise up the Mississppi River over the 4th of July; one, to celebrate the holiday, and two to see a bit of our country. The passengers were a bit older crowd and the overall dress was a little less causal when compared to most of the ocean-going cruise-lines I've been on. They have a cruise up the Columbia River that would be very nice...not so hot and humid...and beautiful scenery. The scenery on the river from Memphis to St Louis was pretty unremarkable with a fair amount of commerce on the shores and barges on the river. Overall it had the type of elegance you might think of when you think of people traveling that way 100 years ago. Food: the food in the main dining room was excellent at dinner and lunch, not all that great for breakfast. Breakfast was the usual type of buffet or you could order off that day's menu. Unfortunately the food from the menu was either overlooked and/or cold. We never tried the room service...the room was far too small. The front porch offered a buffet breakfast and lunch. We never went there for dinner. It was totally self-serve in the Front Porch but it was very pleasant setting out on the covered open seating at the front of the boat. There was also a very friendly bar on deck five aft that had hot dogs everyday. Entertainment: they had lecturers during the day that were very knowledgable about the river and steamboats. There were also lectures about the civil war and the small towns we visited along the Mississippi River. There were lounge shows in several venues throughout the boat and a nightclub but we didn't visit any of them. The evening shows were at 6:15 for those dining at 8:00 and another show at 8:00 for those dining at 5:15. The 8:00pm time working out very well. We would go the show then spend a good amount of time chitchatting over coffee and desert before strolling along the decks and then bed. The shows were absolutely top notch with really good entertainers. I was pleasantly surprised! Staff: without exception, all of the staff were extremely friendly and helpful. If you so much as hinted that you might want or need something they went well out of their way to see it happen. We kept thinking that this was the definition of southern hospitality. Itinerary: the best part of the itinerary was watching the river flow by...very relaxing. The Steamboat company had they're own hop-on, hop-off buses in each small town and the buses and entrance fees to museums and such were all free. The ports were very rustic and small town America so not much to see at each stop. Read Less
Sail Date July 2016
Best trip of our lives! The quality was superb! The staff was of the highest quality as was the food and entertainment. I was shocked by the excellence of everything. From the songs of Michaelyn Obry to Kris who let us off the boat in ... Read More
Best trip of our lives! The quality was superb! The staff was of the highest quality as was the food and entertainment. I was shocked by the excellence of everything. From the songs of Michaelyn Obry to Kris who let us off the boat in such a chipper manner every day, there was no hiccup. Everything was fabulous. American Steamboat has a Hop on Hop off bus meet you at each port to ensure you see the sites. I cannot recommend this company enough! THEY ARE OUTSTANDING! They provided a stay at the Sheraton in Memphis that did not have our rooms ready. To apologize, the steamboat company gave us each $150 shipboard credit. They are a class act. There is nothing more pleasant than lying in an air-conditioned stateroom , watching the shoreline float by. This was our first Steamboat, but now we want to do ALL OFF THEM and use American Steamboat! OUTSTANDING! Read Less
Sail Date July 2016
This is our second cruise with The American Steamboat Company, the first was on the Amercian Empress, now this one of the American Queen. These are the best cruises I have ever been on as far as food quality, relaxation, attitude of staff ... Read More
This is our second cruise with The American Steamboat Company, the first was on the Amercian Empress, now this one of the American Queen. These are the best cruises I have ever been on as far as food quality, relaxation, attitude of staff and surroundings. Bioth are small vessels... the American Queen holsd around 400 passengers and the American Empress around 300. We stayed in a cabin with a private balcony, which had a bathtub/shower combo. The beds were some of the most comfortable I have ever slept on with nice quality linens. We requested coffee service every mornig at 7:30 and were never once disappointed. I would not reallu recommend this trip for chiuldre, teenagers or hyper people who must keep busy, as that is not what this trip is about. My husband and I are in our early 60's and we were the "youngins'". I highly recommend this cruise! The only negative I have was the hotel we stayed in prior to the cruise, The Downtown Sheradin, was horrendous!!! If required to stay there before another cruise, I would not go..... Read Less
Sail Date July 2016
On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people ... Read More
On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people on board but lacking in some major areas: abysmal disembarking for guests...Many of whom need special assistance. Just incredulous at how poor a job was done . ..even witnessed as staff watched other clients helped each other on and off ship. Terrible. Food....average at best. Nothing special I could see. Quail, duck, pork lion, ziti ( if you can even believe that!)........typical breakfast fare. Wait staff tries hard... Accommodations...hmmm, depends on what you choose. Single canon tiny...no place to sit down. Activities- marginal. A four game bingo? Mark twain character was washed up and unbelievable. A Mr. Bojangles dance and sing set? really? Shore excursions....simple, uninspired and lacking in depth. For what one pays for this company's tours...hmm, I think I'd suggest waiting to see if the new Viking ship staff can do a better job. The American Queen needs competition and Viking is just the company to step up to the plate. Suggestion: learn to take care of the little things! Read Less
Sail Date June 2016
We had wanted to do a Mississippi river cruise for years and finally did it. I did quite a bit of research before we picked a cruise and I'm very glad we chose this one. I'm convinced it was/is the best. The embarkation ... Read More
We had wanted to do a Mississippi river cruise for years and finally did it. I did quite a bit of research before we picked a cruise and I'm very glad we chose this one. I'm convinced it was/is the best. The embarkation process was very well planned and ran smoothly. The American Queen was beautiful -- everything we imagined. The public spaces were very well appointed and comfortable. The dining room was quite elegant -- looked very much as we imagined it might have looked in the 1800s. The food was excellent and and menus quite varied. Nothing was repeated the entire week. The special meal events (such as the BBQ one day) were very good. In fact, after experiencing BBQ in Memphis (this trip and trips before) -- we found nothing in Memphis that could compare with the BBQ on board. The service everywhere on the boat was first rate. Our cabin stewardess, the restaurant staff, the bartenders, etc. were all top notch. And so friendly -- real, true Southern hospitality. One could tell it was genuine -- you can't fake that. The hop-on/hop-off bus system worked very well and all the local guides were excellent. You could tell they were proud of their towns and heritage and were happy to share with us. The add-on shore excursions were excellent. I do think they were overpriced. Next time we'll be much more discriminatory in choosing these. All-in-all we were very happy with the entire trip. Read Less
Sail Date June 2016
We had traveled outside the USA and wanted to see the south without driving. We embarked in Memphis and steamed down the Mississippi. The condition of the ship and our accommodations were better than we expected although the rooms near ... Read More
We had traveled outside the USA and wanted to see the south without driving. We embarked in Memphis and steamed down the Mississippi. The condition of the ship and our accommodations were better than we expected although the rooms near the paddle are definitely too noisy to be comfortable. The service and the food were better than average.The entertainment team was very talented. However, in general, this was not a "classy" cruise. There was an abundance of passengers who were either on crutches, canes, or so obese that the complimentary "Hop On, Hop Off" buses could have been renamed "Crawl Off, Crawl On"!!! Our biggest criticism is a safety issue that this cruise line is certain to deal with in a court room one of these days. Because all the ports have levees which usually have a huge slope, they present a challenge for even the most fit passenger. There was very little accommodation, even though a golf cart traveled on the boat from port to port. It was insufficient for the number of passengers and, in certain ports, it wasn't even used. We witnessed two ladies falling down the levee with injuries that could have been avoided. Read Less
Sail Date June 2016
This is an amazing cruise! The ports and shore excursions were excellent, the food very well presented and excellent, the staff was very warm and accommodating, the entertainment was outstanding and they had the best musicians.....we never ... Read More
This is an amazing cruise! The ports and shore excursions were excellent, the food very well presented and excellent, the staff was very warm and accommodating, the entertainment was outstanding and they had the best musicians.....we never danced more to the music and had more fun! It was so excellent that we are already booking another cruise with them and three other couples on the AMERICAN EMPRESS..... We began our cruise in Memphis Tennessee, where music abounds...we walked down Beale St and ate at BBKings....we toured the Rock and Soul Museum (so interesting !), and the National Civil Rights museum....The next day we took a Premium Shore Excursion to Graceland and saw landmarks like the Peabody hotel on a luxury motor coach !We either took the Premium excursions or toured each city with their HOP ON AND OFF BUSSES....which are so well organized. WE went to Greenville, Vicksburg ,Miss where we were on the Front lines of the Civil War , Natchez, St Francisville, La,Baton Rouge, La and then stayed three days in New Orleans. This trip offers the most relaxing and historical voyage!! I can"t say enough about it Read Less
Sail Date May 2016
Wow, was I impressed with the amazing job they have done on refurbishing the American Queen. What an amazing vessel. I had taken a bunch of people with me and we all enjoyed the food for sure, loved the attitude of the dining room waiters ... Read More
Wow, was I impressed with the amazing job they have done on refurbishing the American Queen. What an amazing vessel. I had taken a bunch of people with me and we all enjoyed the food for sure, loved the attitude of the dining room waiters and staff, we loved the care everyone took to keeping the vessel's wood and paint looking like new. We liked the fact that there was the Front Porch dining if you wanted to eat more casual, but the food was outstanding there as well. The entertainment in the Grand Saloon was better than even many huge ocean liners. They had a great band to listen and dance to. And the song and dance group were quite talented and generally performed themes that a senior group could relate to. Though the Staterooms are not large, they were elegantly decorated. Our stateroom had plenty of space for us to unpack. We also loved the fact that when we went to breakfast in the morning the room stewardess would clean our room before our return. And the boat was full. We really enjoyed our room stewardess. We never heard sounds from adjoining rooms. And the warmth and vitality of the people in the purser's office to the room stewards made you feel like they cared about you enjoying this 7 days of paddle-wheeling. You could just imagine President Andrew Jackson toasting to a great journey south to New Orleans with all the lamp lights lite. We will definitely be back again. Read Less
Sail Date April 2016
This is my first cruise with American Queen Steamboat Company. Although it is only my 2nd day I have had many requests and they have all been fufilled. I have some food allergies and requests and they were all taken seriously, although it ... Read More
This is my first cruise with American Queen Steamboat Company. Although it is only my 2nd day I have had many requests and they have all been fufilled. I have some food allergies and requests and they were all taken seriously, although it limited my choices. There is a historian on board (Riverlorian as he is called) and love the talks. They are not always at a time when we can make it. I am relaxed and happy. This is a much better feeling than the other large cruise lines. I wish I still drank wine because that was really flowing last night.. all included. The entertainment is much better than I imagined. The post cries stay hotel in New Orleans is awesome. am looking to take the Colombia River Cruise next year. Read Less
Sail Date April 2016
Taking the Civil War paddle-wheel cruise down the Mississippi has been my US Army Ret. history-buff husband's dream (and mine) for many years- his father actually did a "Huck Finn" thing as a young man, shoveling coal on a ... Read More
Taking the Civil War paddle-wheel cruise down the Mississippi has been my US Army Ret. history-buff husband's dream (and mine) for many years- his father actually did a "Huck Finn" thing as a young man, shoveling coal on a Mississippi steamboat! This was a very expensive but wonderful cruise, and I highly recommend it for people interested in American history and literature, and for those who really want to see the USA from a totally different perspective than you will see it by driving or flying. We had been to several of the ports on this cruise, but arriving by paddle-wheel steamboat makes for a Totally unique way to see and enjoy them. The American Queen herself is extraordinary- she was built around a real 1926 steam engine, and the charming crew is (justly) proud of her, and will give you an in-depth tour of her! The bright red paddle-wheel is fabulous in and of itself- I still have Tina Turner singing "Proud Mary" going through my head!- and yes, one of the ship's entertainers DID sing it on this cruise! We especially loved the bar that's right by the paddle-wheel, where they had live (and excellent) music every evening, and we LOVED the real steam calliope, which the pianist played as we left port in the late afternoon! The entertainment was excellent- both the nightly musicals and the "period" Civil War entertainment, which included live music, and talks by both an historian, and AQ's "Riverlorian", and my husband and I danced more on this cruise than on any other cruise we've taken! The ship is beautifully appointed in period style, with original Tiffany glass, books, antiques, and reproductions, and the public rooms are truly gorgeous. The towns we visited as we cruised slowly down the Mississippi from Memphis to New Orleans were very interesting and fun to visit, and we got to see some fabulous things, including original Tiffany Glass church windows, a number of interesting museums, and historic sites. We took a variety of AQ's excursions, to Vicksburg, the Frogmore Cotton Plantation, the Louisiana "Swamp Tour", etc., and used AQ's free "hop on-hop off" bus, as well, and were pleased with both. Natchez was especially fun, with many things to see and do, including the Charboneau Distillery, and historic Kings Tavern next door where we had a delicious lunch (and bought their rum, of course!), and the fun & historic "Natchez Under-The-Hill Saloon", which was right where the boat was docked! The service aboard the ship was excellent (as it needs to be with an older clientele), our stateroom was very tiny but also very lovely (we booked a cabin on the "public" balcony), wine with dinner was complimentary, unlimited, and Very nice, and the food was excellent- even better than the very good food we've enjoyed on Celebrity cruises. Searching high and low I managed to find one (wonderful) travel agent who was able to get us several hundred dollars in on board credit- as AQ gives nothing, I Definitely suggest you look for a travel agent when you are ready to book an AQ cruise! It is an "older person's" sort of cruise- while there is a lovely little pool, there are no water slides or games or things for active children to do, and the average age was over 60. I am 57 and my husband is 69, and there were WWII Veterans on our cruise who were over 90, which was very cool! I will say that the cruise was made up of a VERY active & intrepid group of seniors- we all tromped through the rain and mud around the Frogmore Plantation, and through pouring rain Baton Rouge, as well! As we are in the hospitality business- we have an inn in West Virginia, and I have a travel/food blog- I blogged about the cruise- and the Civil War history/"foodie" road trip we did through Tennessee to get to Memphis for the cruise, and then New Orleans at the end of the cruise- extensively on my "We Live In The Country!" blog with lots of photos and links to all the many things we did and enjoyed. Read Less
Sail Date March 2016
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